অকল্যান্ড, CA-তে Reproductive Science Center, যুক্তরাষ্ট্র

If you are considering Dr. Harrity and his team, now may not be the best time. I am currently receiving treatment from them. Although I experienced communication delays similar to another patient early on, I continued. The protocol and quality seem reasonable, but he did not offer me more options or ask what my actual goals were. The main issue has been the quality of communication over several months of treatment. The case manager and team seem to work hard, but they are extremely busy. After four months, I have had only two live calls with him, and I requested the second one. I am starting my second cycle in two days and received two different prescriptions with no instructions about what comes next. ChatGPT has been helping me make sense of it, which is far from ideal. I heard he is taking calls from new patients today, which is disappointing because he already seems overwhelmed. I can imagine the experience could be very positive at another time. If you are considering RSC or another center, ask in detail how and when they will discuss your care plan with you, and whether that approach meets your needs.

My experience with Reproductive Science Center (RSC) was very disappointing, particularly regarding billing transparency and the finance team. My doctor, Dr. Eduardo Hariton, ordered genetic carrier screening through an outside laboratory, Natera. Before testing, I never received a clear cost estimate or meaningful financial counseling. I later received an unexpected bill for several hundred dollars. When I raised the issue with RSC's finance team, including Stephanie Sanchez, their response merely repeated vague, generic language from an earlier communication and told me to deal directly with the laboratory. They took no meaningful responsibility and made no effort to help resolve the issue. Simply telling patients that a third party will bill them is not the same as ensuring they understand the possible financial consequences. There was no verbal discussion, no cost estimate, and no confirmation that I accepted this financial risk. Patients rely on their medical team for both clinical and financial guidance, especially before potentially expensive tests. RSC did not provide that guidance. If you are considering RSC, ask detailed questions about the cost of every test or treatment. Do not assume anything is “routine” or covered by insurance. Overall, Dr. Eduardo Hariton's clinical care may be good, but the lack of financial transparency and support was deeply frustrating.

I was conceived through this clinic using an in-house egg donor. When I developed serious health problems, my mother called RSC to ask whether these conditions appeared in the family history. RSC refused to help, claiming they did not keep records. Unfortunately, U.S. egg donor clinics are not required to retain records. It turned out that some of my health issues were documented in the family history, but we did not know this at the time of donation, so it was not included in the records my parents received. Remember that donor records are only a snapshot of a young, healthy person whose health can and often does change. I could not obtain this information from RSC. They made no effort to help us or obtain updates from the donor. This endangered my life, and they did not care. This could happen to your family too. Please do not use anonymous donors. Protect your child by ensuring access to accurate, current medical information. Most clinics will not proactively share health updates, even when a donor contacts them offering assistance. U.S. clinics are not required to verify donor medical information or retain records, so you must do this work for your family: choose an identity-release donor, ideally disclosed from birth, or a known donor under a legal contract. Then, if your child becomes ill and RSC refuses to help, you can still protect your child's health. Their doctors are highly skilled, at least in our family's experience, but their ethics and treatment of donor-conceived people are poor. Your donor-conceived child deserves access to their own genetic information as an adult.

I initially had a consultation with Dr. Harrington and, honestly, he seemed nice, relaxed, and easy to talk to. There were no issues with that consultation. Afterward, however, my experience with RSC quickly deteriorated. The biggest problem was communication with the case management team. Their patient portal feels very outdated, and they state from the outset that responses may take 72 business hours. Even with that low standard, replies took longer. Calling did not help. The case manager's phone always went straight to voicemail, and messages went unanswered for days. Nearly a month after my first consultation, I still did not know the next steps, and my case manager had not ordered any laboratory tests. For a month, I repeatedly tried to reach my case manager through unanswered calls, unreturned voicemails, and portal messages about questions raised by the care team, with no response. Given the time-sensitive nature of fertility treatment, this was very unsettling and made me hesitant to begin a cycle with this team. Dr. Harrington has many five-star reviews online, but my experience so far with RSC and its care team feels closer to one star. My main takeaway is to consult several clinics and not focus only on the doctor. Pay close attention to the doctor's support team and how they communicate. Responsiveness and communication are crucial because 90% of your contact will be with the case manager and support team, not the doctor. Also, just because past reviews show that certain approaches worked for others does not mean the team still maintains the same standard today. At large fertility centers, patients can sometimes feel like a number. Even so, I expect basic responsiveness, prompt replies to messages and calls, and access to a care team that can arrange necessary laboratory testing when needed.

I am extremely pleased with how smoothly my IVF journey went under Dr. Hinckley's care! He consistently created a relaxed environment where I could ask questions freely and ensured I fully understood every step of treatment. He personally called with every important update, providing clarity and reassurance at the most critical moments. His expertise was evident, and the outcome far exceeded my expectations. Most importantly, I always trusted him. I highly recommend Dr. Hinckley to anyone considering fertility treatment.

Everyone in the office was very helpful and kind, and I felt well cared for!

My first IUI at this clinic miraculously worked, and I became pregnant. Dr. Harrington and his nurse Jazmine went above and beyond to help my husband and me conceive. I was very skeptical because I had visited other facilities that seemed interested only in taking your money rather than helping you become pregnant. Everything here was well organized and explained thoroughly, every question was answered, and the nurses had excellent attitudes throughout the process. Based on what several staff members told me and my own experience, Dr. Harrington makes a point of contacting you to ensure everything is going well. I am very grateful to Dr. Harrington and the nurse who performed my IUI; I was very pleased with both of them.

I could not find the office, and the lights were dim. I was nervous coming here. This was not a good start.

I had a consultation today. I felt very supported and encouraged throughout the process! I love their hours, and they are very helpful.

My doctor is Brian, and everyone was very friendly, kind, and helpful!

My husband and I came to the RSC Center at an advanced age, carrying a lot of hope but also many worries. From the very beginning, Dr. Hariton and Ivonne made us feel fully supported. Dr. Hariton is not only an outstanding expert in his field but also incredibly compassionate and creative. He carefully strategized our treatment plan to give us the best possible chance of success while minimizing the number of rounds we would need. We always felt that his recommendations were thoughtful, evidence-based, and tailored exactly to our situation. Ivonne was equally wonderful. She stayed in close touch with us throughout the process, checking in regularly and making sure we followed every step of the medication schedule correctly. Her warmth, patience, and attention to detail made the entire journey so much smoother and less stressful. Thanks to their expertise and support, our journey ended in a true success. We are deeply grateful for the professionalism, kindness, and personalized care we received from Dr. Hariton, Ivonne, and the entire team at RSC. They gave us confidence, hope, and exceptional support every step of the way.

I had a virtual consultation with Dr. Eisman, and she is the kindest doctor I have ever met! She listened carefully to all my concerns and asked every necessary question to help us plan the next steps in our fertility journey. I left the consultation feeling hopeful and well informed! I highly recommend Dr. Eisman!

Dr. Hariton is excellent, and I have reviewed him separately. Unfortunately, RSC Bay Area is the most difficult medical organization I have ever worked with, and I should note that they are not BBB accredited. Their billing department is virtually nonexistent. They never provided the necessary documentation to my insurance company, so my claim has never been processed, and it has now been 4 months since I completed treatment. My insurance company and I have contacted them more than 50 times, but I have received very few responses and no action. During one round of treatment, paid as a package on one day, I exceeded my deductible and out-of-pocket maximum. In addition to the amount I overpaid, I have continued to overpay for other medical services because RSC Bay Area will not submit a single form so the insurer can process this claim and reflect what I actually paid. Sometimes you choose a less expensive provider but end up paying more in the long run. Use this provider at your own risk.

Would you blindly trust a clinic that cannot even handle its billing to manage your remaining most precious, viable eggs? I would think twice...

I truly wanted to leave a more positive review, but unfortunately my experience at the Oakland location was unsettling. The front desk assistant came across as overly authoritative, unpleasant, and unapproachable—qualities unsuited to a patient-facing role. In addition, Dr. Aisman's manner was unexpectedly rude and dismissive. It was completely unnecessary and, honestly, very disappointing after going through this journey with Dr. Aisman. What was especially frustrating and ironic was that although the clinic claims to support families seeking IVF, the presence of an actual child seemed to trigger them. As a result, I missed the irreplaceable moment of hearing my baby's heartbeat for the first time. I encourage the Oakland clinic to ensure its staff create a truly inclusive and supportive environment for all families, whether or not they already have children. Seeing a child should not be treated like seeing your archenemy. All patients see children in the real world. Simply be kind and professional. You are not helping anyone at the clinic by demonizing children. Just saying.

I had multiple ultrasounds at several RSC locations, and I have to say Kelly is the best. She is exceptionally kind, understanding, and gentle—exactly the type of person you want beside you during an emotional and vulnerable process. Kelly always took the time to explain what she was doing, answered questions carefully, and made sure I was comfortable throughout every appointment. Her compassion and professionalism truly made a difference in my fertility journey, and I am very grateful for her support and expertise. She is a true asset to the clinic.

The staff at RSC are unresponsive. We were required to complete a series of tests for intrauterine insemination (IUI), including mandatory genetic testing even though insurance did not cover it. They made it impossible to schedule any testing because the patient care representative could never be reached. For one test I was able to schedule, I was only told the results verbally, and the full report was never released to me.

Any clinic that uses weight alone as an indicator of potential success should abandon this ridiculous double standard. Being overweight should not mean someone is not allowed to have children; it is deeply upsetting. People would not be so rude if someone were too thin. You may want to find another clinic. I was just told that I could never undergo a retrieval under anesthesia. I have struggled with my weight my entire life and wish I had asked about weight limits before the consultation 😥

I highly recommend RSC for egg freezing, especially Dr. Eisman and nurse Leslie! They were very attentive and took the time to answer all my questions. Their follow-up was thorough, and they were highly capable, making me feel I was in trustworthy hands. If you have any specific physical issues or concerns, they will go out of their way to address them—truly! It is worth consulting with them and asking. Women in your 30s, if you are looking for a team to help you through the intense egg-freezing process, look no further. RSC is 5 stars! Thank you to the team there. (P.S. You may be assigned a doctor other than your primary doctor for the actual procedure because they rotate shifts—they are all excellent!)

I have been an RSC patient for almost 3 years, and I had to write a review to thank a particular staff member named Kylie. Over the years, she has stood out for her kindness, warmth, and thoroughness. When you meet her, you feel her positive nature and warm spirit. Despite some unpleasant experiences, I continued going to this clinic because they accepted my insurance, the location was convenient, and most importantly, I successfully had a beautiful child. I appreciate Kylie and whoever hired her. Thank you so much for everything you do.

Responsive and willing to help at every step of the process, whether answering questions or giving clear instructions about next steps. A great team—very friendly and made every visit as easy as possible. 10/10 recommend.