Fertility Specialists Of Texas - প্লানো / ফ্রিসকো, যুক্তরাষ্ট্র

This was by far the most heartbreaking and painful experience of my life, and the FST team only made it worse. Because we live far from the clinic, we chose remote monitoring after they assured us it would not be a problem. That was not the case. More than once, they gave me incorrect medication instructions, both by phone and in writing. Let me repeat that: the medication instructions they gave me were wrong. This happened more than once, both verbally and in writing. During ovarian stimulation, they frequently claimed they had not received my blood test or ultrasound results. I would spend an entire afternoon calling, only to discover that they had received them hours earlier but had failed to notice. This happened repeatedly throughout the stimulation cycle. We gave them the benefit of the doubt and assumed the first time was an isolated incident, so we returned for a second IVF cycle. It was not. This is simply how they operate. They were rude, indifferent, and unwilling to take any initiative in managing my care. We completed two IVF cycles and retrieved 18 eggs, yet not a single embryo developed. But the financial coordinator called every day to demand payment, ask about insurance, and request more money. I often learned about my next treatment step from the financial coordinator and had to ask to be transferred to the patient coordinator to find out what was actually happening with my care. Dr. Goldstein never took calls or communicated directly. The patient coordinator spoke to him and relayed his comments. I have no idea how involved he was in my treatment. He was not present for either egg retrieval and was not the person who called to give me the bad news. After the second retrieval failed, I pleaded to speak with him and still had to wait a week. When we later decided to go elsewhere, it took more than a week just to obtain my medical records. Even then, the records were incomplete. I must strongly warn you not to go to this clinic. When you are at your most vulnerable and helpless, this team will leave you physically and emotionally exhausted and under enormous stress. You are just another patient in their IVF factory, nothing more. We remain hopeful and are preparing to go elsewhere, where the doctor and team will genuinely want to help us.

I was a prospective egg donor at Texas Fertility Center. At first, my experience was very positive. From the initial contact and scheduling of the screening appointment to communication with the diagnostic coordinator, everything seemed professional and courteous. Unfortunately, my experience changed significantly during the physical examination, lab work, and ultrasound at the Plano clinic, all of which were completed in one appointment. After check-in, a staff member escorted me to the lab. She was friendly and professional. However, when we reached the blood draw area, another staff member appeared visibly flustered and spoke very rudely to her colleague, especially in front of a patient. She told her colleague that the sample already prepared was for another patient. Although the interaction had nothing to do with me, it created an uncomfortable and unprofessional atmosphere. I was then taken to the ultrasound room. During the scan, the nurse said she thought I might have endometriosis, which I had been completely unaware of. When I asked whether endometriosis required treatment, she did not answer at all. She only said that the doctor needed to review the results. I understand that medical staff may be unable to provide certain information before a doctor reviews the findings, but I would at least have expected her to explain that. What concerned me most was that her communication and manner changed after the finding. Although she did not directly say that I was no longer eligible to donate eggs, that was the impression I received. Afterward, another staff member told me they would not proceed with the blood tests because of the ultrasound findings. She explained that the doctor needed to review the results before deciding on the next steps and that someone would contact me. The appointment was on 6 12, and nearly two weeks have passed without any follow-up. I fully understand that certain medical findings may disqualify someone from egg donation. My concern is the lack of communication and follow-up regarding a possible health issue. At a minimum, I expected confirmation after the doctor’s review and guidance on whether I needed further evaluation or treatment. I no longer expect an apology or response from the clinic. Instead, I believe it is important for prospective donors to understand how unethically the clinic may handle potential health concerns found during screening.

This is a wonderful place: clean, tidy, and staffed by great people. The entire process was smooth and convenient. We are so glad someone recommended it to us. I highly recommend it to everyone. We had no issues at all; everything went smoothly and was very convenient.

Do not go here! It was a nightmare that made an already physically and emotionally exhausting treatment process even worse. Their teams operate separately—insurance authorization, billing, finance, administration, and clinical—and the finance team is extremely difficult to reach. Alexis G and Sadie were assigned as my financial coordinators, but their negligence forced us to postpone our treatment cycle. Despite repeated emails and portal messages, they refused to respond or provide reasonable customer service to a patient paying thousands of dollars for a single cycle. I escalated the matter to a manager, but Kiana in billing also completely ignored us. Overall, it was an appalling experience, and I will change providers. Please choose a different provider.

These people not only damaged my credit but deliberately sent my account to collections before I could contact them, then repeatedly avoided me. I am consulting an attorney about my options and will also file a complaint with the Better Business Bureau (BBB).

After three failures at another clinic, Dr. Goldstein and his team finally helped me conceive two babies! I am incredibly grateful and highly recommend them!!

An absolutely amazing place for fertility treatment. Dr. Goldstein's entire staff are the kindest, sweetest, and most attentive people in the world. They made our dreams come true and made me feel at home. I truly could not have chosen a better place!

The team was very kind, but I often felt they did not update me promptly about blood test dates and results. I frequently had to remind them about my treatment progress. I would still recommend the clinic, however, because Dr. Chilvers is kind, direct, honest, and always does her best to help patients.

From the first day of my IVF journey at this clinic, I felt the team’s exceptional support. Their expertise and dedication helped us have the most perfect baby boy, and I could not be more grateful! I left another clinic because of insurance issues, and I am so glad we made that decision. Texas Fertility Specialists was better organized, and communication with the staff was seamless, which gave me great peace of mind throughout a time-sensitive process. Dr. Chilvers was very thorough and explained everything in detail to my husband and me. She was practical and direct. Although I was sometimes confused, she always listened carefully to my needs and allowed me to participate in a treatment plan I was comfortable with. She prayed for us after every transfer, which was incredibly warm and moving. I highly recommend her because she will do everything she can to help answer your prayers! Hadley was our nurse coordinator and truly the star of the clinic—I do not know what I would have done without her. No matter how small my question or complaint, she did everything she could to answer thoroughly and made me feel like more than just another patient. You can feel her passion for her patients and their individual journeys. Her compassion and attention made me feel truly understood and valued, and I am deeply grateful. Kristen performed most of my ultrasounds, and I will never forget her kindness and encouragement throughout the process. Even during my transfer and at other appointments without an ultrasound, she would stop by to comfort and encourage me. She helped me stay hopeful on the hardest days, and I am so grateful for her unfailing positivity and cheerful attitude. You will be very lucky if she performs your exam! I met several phlebotomists, but Bella, Tiffany, and Alex stood out because they made me feel like more than just a patient. I truly appreciate how they stayed positive through what seemed like endless lab work and cared for me when I felt low. They played an essential role throughout the process, and I felt fortunate to receive their kindness and professionalism. If you are considering a clinic and still have any doubts, I highly recommend Dr. Chilvers and her team. They provide exceptional medical care and make you feel that you are not alone. They made me feel cared for, supported, and understood, which meant so much to my husband and me. We would definitely choose them again if needed. Thank you for being such an amazing team—we cannot wait to bring our baby to meet you!

The worst place—do not go. Their service is terrible, and they do not explain the process at all. The staff had no patience. My wife had recurring infections for two months, but they showed no concern and offered no help. We finally had to ask to see our family doctor, who ultimately helped us. My wife was in severe pain during her HSG and other tests. Dr. Rebecca kept her waiting 30 minutes during the HSG. It felt like they were wasting patients’ health, emotions, and time. It was the first time I saw my wife cry. I cannot understand how a female doctor could treat a woman facing fertility issues this way.

Had an out-of-state provider order semen collection prior to chemotherapy— I also live in Dallas. Went and did the duty. Was told analysis takes 1-2 business days. 4+ weeks passed, no follow-up, no phone calls, and they claim they “faxed it over.” No portal access, refused to share results, and no information on whether I need follow-up collections prior to chemotherapy (which could cause permanent infertility) for a viable bank. Completely shut off during a very sensitive and emotional process. Every time I would call, I would reach a person named “Alex” who would deflect to the ordering physician. I even asked to see one of their physicians to streamline this process; I was refused. I have commercial PPO insurance coverage, and this is covered. They didn’t bother to ensure the fax was received. They only cited what I believe was a fax receipt. Unacceptable patient care. If you are undergoing chemotherapy or a fertility-affecting treatment, please seek collection and banking at another location.

The staff are friendly and professional. The environment is very comfortable and welcoming. Dr. Patel was extremely helpful throughout our treatment.

Hello! I do not usually write reviews, but I truly wanted to share the excellent customer service I received at Fertility Specialists of Texas. When I called to schedule an appointment, new patient coordinator Miranda J. answered. She listened patiently to my concerns and reassured me, helping me feel better prepared to face the challenges of infertility. As many people know, this is an emotional journey! Miranda was very kind and made the entire call feel warm and welcoming. It is rare to feel that an employee cares so deeply about the patients they speak with. I was very pleased after this new-patient consultation and look forward to the next steps in treatment. If you want to schedule with Fertility Specialists of Texas, be sure to ask for Miranda.

(Continued) While I was in the emergency room, the attending physician told me I needed to contact my fertility doctor as soon as possible. The physician also told me that the nurse performing the ultrasound had found a huge fibroid in my abdomen, and they were surprised that my fertility doctor had allowed me to complete the entire process without surgery. To clarify, the emergency physician did not tell me directly at the time, but based on the information on my discharge papers, I was most likely miscarrying. I did not understand this then, and the emergency physician believed my specialist was the best person to explain it. The day after the emergency visit, I called the clinic because of severe pain. The person who answered told me there was nothing they could do and that I could take Tylenol if the pain was unbearable. They said the doctor could not do anything in this situation either. I took Tylenol, but the pain worsened every hour. The abdominal pain was excruciating, and I could not walk or sleep. I was frightened and did not know whether Dr. Goldstein should examine me or whether I should return to the emergency room. Because the pain was so severe, we decided to go to the clinic for an urgent evaluation, but our doctor was not there that day. While waiting, I became dizzy and nauseated. I did not want to vomit in front of everyone, so I ran to the bathroom. In the bathroom, I began bleeding and used several sanitary pads. I was then told that another doctor on duty that day could see me. When I came out of the bathroom, that doctor examined me immediately. The doctor performed an ultrasound, confirmed there was no fetal heartbeat, and told me to go home and miscarry naturally. I went home, and the pain continued for two days until the bleeding would not stop and we decided to return to the emergency room. While waiting there again, I lost so much blood that I could not stand and could barely speak. I was finally taken to a room and given strong pain medication because the miscarriage was still ongoing. That night, I was fortunate to have the best nurse. She was like an angel, staying with me until I passed most of the remaining tissue and was no longer in pain. This was one of the worst things I have ever experienced. The clinic never contacted me afterward and only billed me $350 for the emergency visit, which I did not mind paying. The only reason I am writing this review is that my recovery took a very long time, and I believe the doctor was negligent in allowing us to begin this long journey when a myomectomy should have been the priority. I am not writing this to disparage the clinic. I genuinely want to remind everyone to ask more questions and not simply accept everything they are told. I know not everyone has a bad experience, but in our case, this truly says a great deal about the clinic.

Bad patient service on everything I try to request the medical record online and they say it will take 24 hours to the processing. Nothing happened. I give a call. Someone say that there’s a lady responsible for that and he give her my phone number and I haven’t received no callback so it’s really bad patience service I wish whoever ever see this review just to teach the people who worked there how to take care of patients

I am very happy with the care and treatment that I received from Dr. Chilvers and Fertility Specialists of Texas! Dr.Chilvers is very knowledgeable and treated us very well. We were able to become pregnant with our twin miracle babies after just about 6 months with FST. We are very happy and looking forward to a healthy pregnancy now that we’ve graduated from the clinic. Cynthia is also a very empathetic and skilled care coordinator! I always felt comfortable asking her questions, and she always called when she said she would. Everyone was so kind and supportive at the Plano office. Thank you to Dr. Chilvers and her team! The only issues we had were with some inconsistency with the financial department and insurance verification teams. Overall, I would still recommend FST!

We were told by a previous fertility specialist that it was impossible for us. My husband did not take no for an answer and began researching the best Fertility Doctors in Texas. That is when we found Dr. Chilvers at Fertility Specialists of Texas. From the very beginning she was hopeful and explained our options to us clearly. My case was challenging but Dr. Chilvers did not give up until she found the solution. I am now 9 weeks pregnant with our baby girl and we could not be happier. It is truly a miracle. Thank you Dr. Chilvers.

I wish I could give zero or negative stars. They care only about your money, not you! My IUI was supposed to be performed by Jerald Goldstein, M.D., but he never appeared at any point. Even after I filed a formal complaint, I have received no response or explanation from Dr. Goldstein. The entire clinic is unprofessional and highly unethical. They blamed the patient for the failed procedure instead of accepting responsibility for staff errors. I have reported them to the Texas Medical Board.

The entire process was terrible. 1. The insurance, billing, and finance teams operate separately and do not communicate. 2. Patients are left to navigate and resolve everything themselves. 3. It is difficult to reach anyone, especially finance, and they are incompetent and unhelpful. I wish I could go back and choose another provider.

I cannot praise this clinic enough. Dr. Goldstein and his team are amazing! I spent much of this year here and will never forget everyone I met. Dr. Goldstein is a miracle worker. Charlotte was always gentle and thoughtful, and I will never forget Michelle, a wonderful, caring woman who made me so happy at every visit. The phlebotomists were also kind and even greeted me by name in the lobby 🥹. The front desk staff always smiled. You can tell everyone loves their very special work. I spent so much time here that leaving was emotional. These people create miracles every day. If you are considering this clinic, I hope you see my review and choose them. They changed my life 💗

In 2019, we chose Dr. Chilvers as our reproductive endocrinologist, and it was one of the best decisions we ever made. After three years of trying to conceive, we were diagnosed with infertility. Dr. Chilvers quickly identified the cause and created a personalized treatment plan. We underwent 5 IVF cycles and 1 IUI. I greatly appreciated Dr. Chilvers' honesty and flexible approach, but what moved me most were her thoughtful gestures. After my first miscarriage, she personally called to check on me. We often felt hopeless and thought we would never become pregnant, but we eventually succeeded! Dr. Chilvers is dedicated, kind, and resolute. During difficult moments, she stands beside you and communicates disappointing news constructively. She is not only highly skilled; her entire team is exceptional. Their expertise and the reassurance they gave me were unlike anything I experienced at other clinics. Infertility is difficult, but Dr. Chilvers and her team brought hope.

Dr. Chilvers is absolutely the best. She is exceptionally caring and highly skilled. I have been under her care for six years, and we have faced the challenges of infertility together. She supports my decisions and offers recommendations suited to our circumstances. She consistently goes above and beyond. We were very fortunate to welcome the baby of our dreams under her care, and I will always be grateful. If you are looking for a doctor who listens, supports your decisions, and tailors treatment to you, Dr. Chilvers is the right choice. Simply put, she is the best reproductive endocrinologist.

I am deeply grateful to Dr. Chilvers and her wonderful team. Thanks to their expertise, care, and support, I am finally pregnant! The entire team kept me cared for, informed, and hopeful. They answered every question patiently and warmly and truly supported me at every step. I am sending positive thoughts to everyone on this journey and hoping everything goes smoothly. I highly recommend Dr. Chilvers and her team to anyone seeking fertility care; they are truly exceptional!

I paid FTH $179, but its invoice showed only $129, saying a $50 copay had been deducted. It then deducted another $50 for the same copay. My insurer confirmed that it paid the full $179, meaning I should not have been charged at all. We contacted the clinic repeatedly and offered all supporting documents—insurance records, invoices, and the credit-card receipt—but it remained silent. It collects money remarkably quickly, then disappears when a refund is owed. Front-desk staff also seem poorly trained and careless; if a patient pays $179, the invoice should show that exact amount. This billing feels misleading and unprofessional. If the clinic does not respond or resolve the issue promptly, we will pursue formal legal channels. Patients deserve honesty, transparency, and proper communication—not silence when a refund is due.

This was our first visit to the clinic, and we had a very positive experience with Dr. Rebecca Chilvers. We felt more at ease after meeting her because she guided us throughout, answered all our questions, and gave us plenty of time. She communicated directly and explained the entire treatment process. We will always be grateful to Dr. Rebecca Chilvers and her team, especially Hadleigh.

I cannot say enough good things about Fertility Specialists of Texas. From my first call to schedule an appointment, through diagnostics, one IUI cycle, and ultimately a successful IVF transfer, my entire experience was exceptional. I worked with the Plano team, and every person truly made a difference. The front desk staff was always warm and welcoming, the laboratory team handling my bloodwork was professional and reassuring, and the coordinators were outstanding. They were patient, always took time to listen, and answered every one of my many questions without making me feel like a burden. Their consistent kindness, support, and thoughtfulness made me feel safe during an otherwise overwhelming process. I was treated by Dr. Chilvers, and I cannot praise her enough. She is brilliant and genuine—clearly intelligent, experienced, and trustworthy, while also warm, kind, and compassionate. I had complete confidence in her medical guidance and felt genuinely cared for and valued. Fertility treatment is not always easy or comfortable, but she brought humanity and compassion to every step. That balance meant everything to us and positively shaped our experience. Thanks to this team, I am now entering my second trimester, something I could not have achieved without their guidance and support. I am profoundly grateful. My only suggested improvement is the patient portal. It feels outdated and cumbersome, is not very user-friendly, and is definitely not mobile-friendly. Navigation is not always intuitive, and messaging can be frustrating because you cannot reply directly and must start a new thread each time. Once you learn its quirks, however, it works, and it did not diminish the quality of my care. Even if the portal never changes, I would still choose this team again every time. Overall, my experience was outstanding, and I would recommend Fertility Specialists of Texas without hesitation to anyone beginning this journey.

Dealing with their finance department, especially Olga, was a nightmare. Although my insurance clearly showed that I had met my deductible and owed no out-of-pocket costs, they insisted on collecting payment at the time of service. Even after my insurance claim was approved and all charges were paid, they did not refund my money. Olga and the finance team never communicate. They take your money but will not return money you do not owe. Their unethical conduct and complete lack of communication added needless stress to a process meant to help patients. The finance team alone makes it not worth going here.

No timely follow-up!

At what we thought was our worst moment, they gave us the best care. We will always be grateful to Dr. Chilvers and her team. Without them, our lovely baby would not be here! 💗

They left the office for a “work event,” leaving it unattended with no one answering the phone!

This is for anyone who sees the word "fertility" and assumes it means reproductive assistance. After several blood draws and tests, it was clear that I was not preventing us from conceiving. However, when I requested a serum prolactin test for my husband, I was told, "We don't do that here." I was confused because the sign says fertility, but the woman who later called said, "We handle female fertility." The goal is pregnancy, which involves both of us. I was quoted thousands of dollars for these tests while my husband only had a testosterone test and sat on the sidelines. It is ridiculous, and no wonder so many people struggle to conceive. There is no treatment or diagnosis anymore, only talk. If you are concerned about fertility, save your money.

If you want an approachable, compassionate, and caring fertility doctor, Dr. Chilvers is an excellent choice. IVF can be a difficult, isolating, and expensive journey, and FST ensured that I felt heard, supported, and cared for throughout. I can be a somewhat demanding patient. We had a stillbirth in June 2022 and struggled to conceive again. We began IVF in January 2025, and I became pregnant in July 2025. Our issue was male-factor infertility, and Dr. Chilvers explored every option. She even made time to remove a small polyp without affecting our transfer date. I will always be grateful to her. Her nurse Hadleigh is delightful. I had some moments of panic, and they handled them with great kindness. Their portal system is excellent: you can message your team and receive a quick reply. From the beginning, we had a complete team and portal access, making everything as transparent as possible and ensuring all questions were answered. An intake staff member assigned our financial adviser, carefully reviewed Dr. Chilvers’ recommendations, and helped us maximize our insurance benefits. The financial adviser spent about an hour on the phone explaining each step and its costs in detail. This journey was not easy, but organizations like Fertility Specialists of Texas make an extraordinary effort for patients. We are fortunate to be in your care and will use the Plano clinic for all our baby-related needs until our family is settled. With hugs and gratitude from the Bebault family.

We will always be grateful to Texas Fertility Center, especially Dr. Gerald Goldstein, for helping us bring our miracle daughter into the world. After the uncertainty, heartbreak, and emotional highs and lows that so often accompany infertility, Dr. Goldstein became the calm, compassionate, and knowledgeable guide we needed. From the first consultation, he took time to listen carefully to our story, explain every option clearly and thoughtfully, and support every decision we made along the way. His experience and professionalism were evident at every step, but most important was his genuine concern for our outcome. We also extend our heartfelt thanks to the entire Texas Fertility Center team—the nurses, embryologists, coordinators, and front desk staff. Every one of them was kind, encouraging, and supportive throughout the process. They celebrated our milestones with us, encouraged us during difficult moments, and always made us feel like more than a number. Thanks to Dr. Goldstein and his outstanding team, we now have the most precious gift—our daughter. Words can never fully express our gratitude for helping us realize our dream of becoming parents. If you are looking for a fertility clinic that genuinely cares, supports you unconditionally, and gives you the best opportunity for success, choose Dr. Goldstein and the Texas Fertility Center team. They gave us our miracle. —Grateful parents 💕👶🏻

Positive experience from FET transfer with Dr.Chilvers and team. (I had my IVF and 1st FET in other state) Discuss your protocol completely, if you have any concerns ask ahead. Don’t forget to mention all your health conditions and keep them on file. I had to do 2 cycles to get to FET. 1st cycle was void because of extra Lupron in protocol, 2nd cycle was success after removing Lupron from the protocol. Keep communication channel open between your Dr/team and you. Anything however small drop them a email and work around things. I would recommend this clinic.

I am so upset with the Plano clinic I been calling since last month trying to get HSG done and have not heard back from them. This is so disappointing that you have to be constantly calling even to get lab results. I feel they don't care since my first visit with Dr. goldstein. All they care is about money and not helping their patients at all.

I do not usually write reviews. I am not doing this casually and have given it considerable thought. The only reason I did not give this clinic one star is that I truly want to believe the doctors wanted our journey to succeed. However, even if it had succeeded, we would never return. We invested an enormous amount—not just money, but years of our lives. Unfortunately, it never worked. After every failure, we were told, "Well, that is strange," but received no real answers. Perhaps sometimes that is simply how it is. Perhaps. I would like to believe the facility and doctors were not responsible, but I am not an expert. We saw Skora and Goldstein. Both doctors were pleasant, although we had very little time with them. We always felt rushed, more like we were being moved along an assembly line than receiving personalized care. The biggest problem was the staff. Scheduling errors were routine and sometimes cost us an entire treatment cycle. We frequently encountered indifference or poor attitudes, and not only at this location. Follow-up was promised but never delivered. Only a few staff members were good, and they were the exception rather than the rule. When we decided to try other fertility specialists—which we did not want and was not an easy decision—we were treated very poorly. Calls were ignored, we were misled, and it became clear that once they could no longer get more money from us, they stopped caring. The simple task of providing medical records took several weeks. They repeatedly promised it would be done "by the end of the day," but it was not. Every time we called again, it was like starting over; no one knew about previous conversations. Everyone knows time is critical in fertility care, and we could not proceed until this was completed. Once again, they caused further delays. Reaching a manager by phone felt impossible. I wish we had known then what we know now. There are many more affordable options. Even if we had still needed several cycles, our funds might not have run out so quickly, and we might have been able to try more rounds. For those who succeeded here, that is wonderful, and I am happy for you. But this is a business, and the financial incentive for failure is much greater than for success. Most tellingly, we still have business with them, and that is exactly why I was afraid to post this review. I feared subtle retaliation that could have a major impact on us. Despite my hesitation, I believe it is important to add an honest voice to the discussion—not every review is enthusiastic or full of praise.

We are very disappointed by their conduct. After completing all the required tests and preparing to begin IVF, we sent a message a week ago asking about the next steps and received no response. Such unprofessional behavior from a fertility center is unacceptable. We are seriously considering switching providers.

Dr. Chilvers is amazing! This is our second time working with her, and her professionalism and expertise continue to impress us. Thank you, Dr. Chilvers, for helping our family grow!

We love the care team at Fertility Specialists of Texas. Although we moved out of Texas last year, we returned for our second transfer because we trust them so much. They know our names and make us feel genuinely cared for. Dr. Skora is excellent, and I trust him completely. Our coordinator, Vicky Ramirez, communicates extremely well and is always available to answer questions or help. Fertility treatment can be difficult, and I cannot imagine it without the FST team's support. Thank you for giving us this family. We are deeply grateful.

I have used outside monitoring at Fertility Specialists of Texas since early this year. Everyone there has cared for me attentively. Michelle, NP, went above and beyond. I sincerely appreciate her and everyone I met at the clinic.

It is almost impossible to reach a doctor at this facility.

We love you, FST!!!!!! After a heartbreaking experience at a previous clinic, I arrived at Fertility Specialists of Texas hesitant and discouraged. From the moment I entered, the clinic and especially its people felt different. The entire team—receptionists, nurses, embryologists, and doctors—treated us with care, respect, and genuine concern. They explained every step, answered all our many questions, and never made us feel like a number or paycheck. Dr. Goldstein is knowledgeable, compassionate, and honest. He understood our history and worked with us on a new plan tailored to our needs. For the first time, we felt heard and supported. He is kind and highly successful in every respect and knows how to help you build the family of your dreams. His nurses Michelle and Ashley are kind, patient, and exceptional. They were always available for every call, appointment, and question. This clinic helped us medically and emotionally. If you want a fertility clinic that truly cares and has excellent outcomes and statistics, I highly recommend Fertility Specialists of Texas (FST). FST is the only choice! Thank you all; we are deeply grateful!

My experience with Texas Fertility Center was mixed. After a series of tests, they told me my chance of conceiving naturally was low and recommended IVF. To my surprise, I became pregnant before beginning IVF. I was delighted but unsure what to do next and whether the pregnancy was viable. I called to discuss my pregnancy and request bloodwork, and I was disappointed to learn that they would not see me because I had not completed a cycle with them and conceived on my own. Other clinics advised me to wait until 8 weeks, which I understand because they do not know my medical history. I felt unsupported at this critical time. I suppose they only care about money. I wish they provided continued support to all patients. If you are considering this clinic, be aware of its policies on continuing care. They also answer calls only to take a message and always have to call you back, which is never straightforward.

I live in Las Vegas, Nevada. After seeing a TikTok recommendation from a woman who had experienced a failed IVF cycle, we decided to give this clinic a chance. Everything was terrible, from the nurses, testing, communication, and diagnosis to the finance department. I constantly had to chase them to ask what came next. The patient coordinator ordered duplicate tests, and because of incorrect codes I received a $1,032 bill for "experimental" testing. Dr. Goldstein ordered these tests as part of my diagnosis, and I have documentation proving it. I am still fighting my insurer over this. I flew to Dallas for a saline ultrasound because Dr. Goldstein insisted it had to be done at his facility. Along with my husband's semen analysis, flights, hotel, and car rental cost us an additional $1,000. This could have been done locally. I contacted finance eight times about insurance approval. Olga and her assistant repeatedly assured me it would be submitted, but nothing happened until my husband gave them an ultimatum that we would change clinics if they did not act. Only then was it finally submitted. Once approved in mid-October, the coordinator said my cycle had to be completed by December 15 because of laboratory maintenance. This critical information was not disclosed in advance, leaving no time to change clinics. Her response was, "Why don't you call the insurance company and ask for earlier approval?" This clearly showed their lack of support and compassion. After approval, I repeatedly requested a cycle calendar. They refused until we were "financially cleared." We did not receive this vital information until the day before injections began. After payment, we received a confusing, disorganized flowchart. We were told monitoring could be done in Las Vegas and that I only needed to travel to Dallas three days before retrieval. On the second day of monitoring, however, I was told I had to be in Dallas four days later. Because flights were so expensive, we drove 20 hours, making the trip extremely stressful. On the first day of stimulation, my medication had not been submitted. I used medication left from a previous cycle, but ran out by day three. Because the prescription was wrong, I did not know whether the remaining medication would arrive in time. I spent hours calling CVS and the clinic while they blamed each other. The stress was unbearable. This was one of the worst moments of the cycle. I still shake thinking about it. Katia's hostile attitude made me panic. With no medication for the next day and constant poor communication, I was ready to quit. My husband again escalated the problem to the clinic manager, who finally stepped in to correct the staff's errors. No one told us the trigger medication required refrigeration. The day before retrieval, I learned it had to be refrigerated and might need replacement. Another doctor performed the retrieval. I wish Dr. Ali had been my doctor from the beginning—he was the only person at that terrible clinic who treated us with kindness and honesty. A week before the PGTA results, Katia called to suggest a transfer and immediately asked whether I wanted another cycle. How can you suggest a transfer to a patient who has experienced failure, without knowing the PGTA results, risking another failed IVF cycle and miscarriage? And then immediately suggest another cycle? I never want to hear from these people again! It was irresponsible and greedy advice. We ultimately had two abnormal embryos. I believe the stress caused by this clinic contributed to the outcome, though of course they will blame my age. Dr. Goldstein claimed he wanted to be "more aggressive," but my dose was low. How is that aggressive? This experience was painful, and I still have PTSD when I think about how we were treated.

The worst company I have dealt with in a long time. If a doctor referred you, they cite HIPAA to refuse to release your own results, even though HIPAA does not prevent you from receiving them. They tell you that you are not their patient even after you complete paperwork, pay for testing, and submit a sample. Instead, you must obtain results from the referring doctor, but when I called that office, they said they did not have them, so the runaround continues. They also do not return calls as promised, and weeks pass without any results!

My egg retrieval went smoothly! The women at reception were very friendly when I arrived. My nurse Lisa was wonderful! She explained everything and reassured me. Dr. Skora and my anesthesiologist were the best. I also appreciate everyone at the Rockwall center, especially Amber, FNP, and the phlebotomist. The women behind the scenes called and guided me through the entire process and next steps. They were very helpful and kind. They always listened and made the process very easy. Thank you so much!

These people basically completed an egg-freezing procedure and billed my insurance for services outside the program I enrolled in, including sperm separation, assisted hatching, and insemination. They never sent me a bill, but called and texted several times a day demanding payment for charges insurance did not cover. I requested the bill, then checked my insurer's website and found that they were committing insurance fraud by adding procedures I never had. Check your bill or request one. I plan to ignore their calls and report this to my insurer.

I have completed 6 transfers. All failed. For the last transfer on December 30, 2024, they updated the protocol and were finally able to transfer 2 eggs. If I could change clinics, I honestly would. Unfortunately, this is the only fertility clinic covered by my insurance. During retrieval, I had to take many very expensive medications. I had planned to pay for the original dose, but Dr. Patel increased it unexpectedly, so the final price doubled and tripled. It was extremely stressful. During my first two transfers, the written instructions were inaccurate. For example, I was told to take progesterone/sesame oil 100mg/ml, 2ml intramuscularly daily, for a total dose of 200mg. My prescription was 50mg/ml. For roughly my first 2-3 cycles, I was instructed to take too much. Only after I finally asked did Dr. Patel say this was incorrect. A manager then called and argued that this had nothing to do with the failure of my first few cycles. This meant thousands of dollars wasted and left me more worried than before. Another problem is their prior authorization team. They wait too long to submit PAs, causing you to miss several cycles. I was very fortunate and grateful that my insurer helped expedite my PA. I spent hours on the phone, but starting another cycle sooner was worth it. I should also mention that they have held about $1,500 since March 2024. They keep saying claims have not been processed, although I met my deductible in the first quarter of the year. They say they will send a check, but based on several other reviews, I am not holding my breath. Overall, I did not have a good experience here. I will not return or recommend them. Update 1/31/25: On January 13, 2025, Gracie from finance called me. She offered to mail a check to my home and verified my address. If she mailed it that day as stated, I should have received it by January 24. Then Gracie called on January 23, 2025, saying she wanted to send payment by ACH and that I would receive the direct deposit the next day. After she emailed requesting my banking information, I provided everything within minutes. Two days later, I followed up by email to tell Gracie I had not received payment. I received no response. Just after 4:30 p.m. on January 30, 2025, I called and left a message requesting a manager. Ms. Wilson called back, and I explained that I still had not received my funds. I forwarded the last email I had sent Gracie, explaining that the funds had not reached my account as promised. Now, over a week later, Gracie finally replied by email saying there was a problem issuing my payment...unacceptable. I told her to forget ACH and mail a check. Had she mailed it as planned on the 13th, I would have received it long ago. I hope I get my overpayment back. It has been held far too long... Update 2/6/25: I finally received the check by FedEx. However, the clinic is now charging me an egg storage fee even though I never agreed that they could keep my remaining eggs. I discussed this with the office manager on January 30, 2025. She was supposed to investigate and call me back. So far, I have heard nothing.