Spring Fertility - Oakland - East Bay, ABD

It is impossible to book. They use an app called “Salve,” which does not work on Android. You cannot use it without an iPhone. Seriously?

We are writing to express our dissatisfaction with our current experience at Spring Fertility. My wife is currently undergoing hormonal suppression, but we have lost more than a week because Spring requires an ECG and stress test while refusing to order the tests itself and insisting that her primary care physician do so. This creates an impossible situation. These tests are required by Spring's internal policy, not because of any medical indication identified by her primary care physician. She is healthy, has no relevant family history, and is not obese. Her primary care physician is therefore justified in refusing to order tests without a clinical indication. As a result, we have experienced unnecessary stress, treatment delays, and additional emotional strain during an already difficult process. If Spring considers these tests necessary to continue treatment, Spring should be responsible for ordering them. We hope Spring takes our feedback seriously and reviews this process to prevent patients from becoming trapped in a bureaucratic stalemate that harms their care and well-being.

This clinic truly impressed me! After an unpleasant experience at another clinic, where I felt like an ordinary customer and a source of revenue, I received such excellent care here. Spring was a breath of fresh air. Compared with the disappointing results at my previous clinic, I now have four euploid embryos, thanks to the personalized treatment plan from Dr. Dovey and her team at Spring. I am waiting for the results of my embryo transfer and just received this beautiful bouquet as a surprise. Spring’s efforts amazed and moved me, making me feel reassured and cared for during what can be a painful journey in a woman’s life.

The service here is excellent, but I must say my fertility results were somewhat misleading. I had an antral follicle count and an AMH blood test while taking birth control, and it was not day 3 of my menstrual cycle. I did not know these factors mattered until I saw my OB-GYN, who had me repeat the AMH test after stopping birth control, on day 3 of my cycle. The result was more than twice as high. The fertility doctor at Spring did not tell me anything about birth control or timing. She also said I might soon be infertile because my egg count was so low and that I should consider freezing my eggs. This caused significant stress while I was dealing with another medical issue. Overall, this is a good clinic, but honestly, I would seek a second opinion before drawing conclusions or spending a large amount of money.

I cannot say enough wonderful things about Dr. Dovey and Spring Fertility. I came to Spring after receiving devastating news from another clinic that I would never become pregnant with my own eggs. Dr. Dovey and her team were willing to keep trying with my own eggs and showed patience, care, and compassion at every step. They recommended new supplements and a new medication protocol that allowed us to retrieve 4 of my own eggs, which became embryos. I never felt rushed by Dr. Dovey. She always listened to and considered every question and suggestion, and she was willing to modify recommendations after I shared certain concerns or past experiences. When Dr. Dovey was out of the office, I also saw other providers who gave me the same high standard of care. Thanks to Dr. Dovey, I am now 26 weeks pregnant with our miracle baby. We would not be here without her.

I froze my eggs with Spring in 2021 and turned them into embryos in 2023. Overall, I recommend Spring for egg freezing. The process was streamlined and simple, with plenty of doctor appointments. I do not recommend Spring for IVF, although having eggs there creates a catch-22. When we created embryos, our results were far worse than expected because of poor egg quality. At the time, I specifically asked about my endometriosis diagnosis and its effect on egg quality, and I was told my eggs should be fine because I was young (31). More notably, when I suggested having endometriosis surgery before transfer, I was told it would not affect my fertility. Fortunately, I did not listen: I chose surgery and conceived naturally right away. I have heard from several others that Spring is dismissive about failed transfers. It is difficult to know whether their protocols are poor or their recommendations are profit-driven. Part of my concern about their endometriosis expertise comes from research showing that up to 80% of infertile women undergo endometriosis surgery. Spring is certainly better than Kaiser for IVF, but based on my experience and those of others, I recommend working with Dr. Aimee's clinic or Dr. Huddleston at UCSF.

Spring is an incredible facility that I highly recommend! They attend to every detail and make patients feel truly cared for and informed. I am very happy with my results and trust the team completely.

We came to Spring Fertility after a poor experience at our previous clinic, where we felt we were constantly chasing our providers and important information. We felt like we did not matter. Our experience at Spring was the complete opposite. The providers, nurses, medical assistants, care coordinators, and front office staff were all warm and thoughtful, taking the time to ensure that you feel safe, seen, and supported as a patient. Truly five-star service and outstanding providers who are experts in their fields. Thank you so much, Spring!

A highly accomplished and very caring team of fertility specialists!