Spring Fertility San Francisco - SOMA, ABD

I was extremely nervous about the egg retrieval, freezing process, and procedure, and I almost backed out at the last minute! The team at Spring Fertility gave me tremendous support and reassurance throughout the process. Dr. McCarter was thoughtful and kind and made sure I understood every step. I cannot believe I am going to miss all the nurses, Dr. McCarter, and this whole experience! I wholeheartedly recommend Spring Fertility to anyone seeking fertility treatment!

My partner and I had an excellent experience completing an egg retrieval with Dr. Zore and her team at Spring Fertility. I was very nervous before the procedure, but the team made sure I was fully prepared and cared for me attentively throughout. As an anxious patient, I found everyone extremely patient—from the blood draws to the procedure itself, I truly felt they were a medical team that genuinely cared about me. A friend recommended Spring, and I am very glad I chose them to support me through this fertility journey!

Dr. Zore transformed what had long felt like a heavy emotional burden into an empowering and positive experience. I always felt that I knew what the next step was, and my medical team was excellent. The final egg count was higher than I expected and even exceeded my expectations across two cycles. If I did it again, I would choose Dr. Zore without hesitation!

Dr. Zore is an exceptional clinician, and I highly recommend her and her entire team. Before this, my partner and I had undergone several rounds of IVF at another well-known San Francisco clinic, so we were familiar with the challenges of the process. My partner and I underwent approximately one year of IVF treatment with Dr. Zore. My partner had about 5 egg retrievals, and I had 2. Every visit made us more certain that we had found the best doctor. Dr. Zore is thorough, kind, thoughtful, and highly knowledgeable. Before every visit, she was fully prepared, understood our prior history in detail, and patiently explained our situation so we felt reassured, supported, and empowered. What impressed me most was our first meeting. I initially attended only to support my partner because I was already receiving care at another fertility clinic. But after seeing how attentively Dr. Zore cared for my partner, how thoroughly prepared she was, how deeply she understood the case, and how thoughtful and compassionate she was, I immediately asked to transfer my own care to her, even though it was Friday and I was scheduled to begin hormone treatment at another clinic on Monday. It was one of the best decisions I have ever made. Her team was equally outstanding. Every staff member was professional, warm, and organized. They anticipated needs before you even recognized them and guided you through every step of what can be an overwhelming process. The nurses in particular were very kind and genuinely cared about our treatment journey; we always felt they were cheering us on. After a long and difficult process, my partner and I finally succeeded, and we truly believe this result would not have been possible without Dr. Zore’s wisdom, expertise, and persistence. On our final day of treatment, the entire team celebrated with us, cheering in the hallway and giving us a small baby bodysuit. It was a deeply meaningful and moving moment. Honestly, leaving the clinic was difficult because we had received such attentive care. We are extremely grateful to Dr. Zore and her team and would recommend them without hesitation to anyone seeking fertility treatment.

My doctor performed an egg retrieval while I had an 11.4 cm cyst in my abdomen, without telling me beforehand. I attached my MRI image so you can see for yourself. That white mass you see is my cyst. It occupied my entire lower abdomen, yet despite daily ultrasounds, they performed the egg retrieval without knowing it was there. After the retrieval, I was initially in unbearable pain. Walking, sleeping, and other activities were extremely painful. I called, and they told me to take Tylenol. It felt as though a bowling ball were pressing on my pelvis, and I cried almost every day. The pain continued until I had surgery to remove the cyst several months later. After the retrieval, my doctor casually mentioned that I had a cyst, said it was not a major issue, and encouraged me to undergo another retrieval. She had me spend thousands of dollars on medications and come to the clinic, only to finally tell me that I actually needed surgery first and could not proceed with a second retrieval. I had to discard all the medications. They should never have performed the first retrieval, much less encouraged a second. Because of this experience, I now question all medical advice. Use caution when seeking fertility treatment here. The images speak for themselves.

I recently went through IVF at Spring Fertility with Dr. Zore, and I had an incredibly positive experience. Dr. Zore is both highly professional and deeply compassionate - I felt genuinely cared for and well-informed every step of the way. I truly can’t speak highly enough of her. I spent a fair amount of time researching to find the right doctor, and I’m so glad I did. Choosing Dr. Zore made all the difference, and my experience exceeded expectations. As for Spring Fertility overall, everything ran very smoothly - from scheduling appointments to nurse follow-ups and updates. The staff were consistently kind and helpful, and aside from a couple of minor delays, appointments were generally on time.

Their service is excellent. Spring’s guidance made medication management easy, and the app made it convenient to contact the care team. They replied quickly and made the entire process smooth and easy. The results exceeded my expectations. I would definitely recommend Spring!

I am very grateful to have worked with Dr. Zore. As a transgender man seeking fertility treatment, she and her team made me feel comfortable and affirmed. She also provided very thorough information throughout the process.

My wife and I had an excellent experience with Dr. Zore. She patiently answered all our questions and guided us professionally throughout the process, making it as stress-free as anyone could hope. Her bedside manner is exceptional and truly unique. I highly recommend her and her outstanding team at Spring.

Dr. Zore is great, but operations—especially the nursing team and billing department—are terrible. Once you become a patient, you must go through the nursing team, which never answers the phone. Scheduling or speaking with them is nearly impossible unless you keep your calendar open for a callback whenever it suits them. The billing department used incorrect billing codes, resulting in large charges. I spent a year going back and forth before they took any action, while continuing collection efforts against me. Again, terrible operations.