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Back in March, I chose CCRM Newport for egg freezing. My partner and I have now chosen them again for a new IVF freeze-all cycle—frozen embryos!—because we were so impressed by our experience. Dr. Dilday is an absolute pleasure. She is highly knowledgeable and excels at giving patients the information they need to make their own decisions. For example, she felt I might benefit from one additional day of stimulation but ultimately left the choice to me. Everyone else at the clinic, including Doris, Briza, Lauren, and Kayla, is warm and knowledgeable. Finally, the facility itself is gorgeous! It feels modern, extremely clean, and comfortable. On retrieval day, I even received a warm pillow and blanket directly from the linen warmer—small details that make a huge difference! We are incredibly happy with our choice of clinic and trust them completely with this unique, life-changing process.

If you are looking for a fertility doctor, look no further. Dr. Dilday is the best! I loved her from the beginning, and she was excellent at every appointment through the end of my process. She is kind, knowledgeable, an excellent listener, and has an amazing bedside manner. Dr. Dilday made my partner and me feel safe and comfortable during treatment. I would recommend her to anyone seeking fertility treatment. Everything about this facility is wonderful. The medical facility is spotless and easy to reach, parking is simple, and the medical office validates parking. Everyone else in the office is just as kind as Dr. Dilday!

My experience with Dr. Dilday and CCRM was very positive. The team truly cares about you, and you feel supported from beginning to end. At one appointment, they were very happy about one of my ultrasound scans, and my partner noticed how supportive they were. I also highly recommend CCRM and its outpatient team.

CCRM Newport is truly an excellent medical facility. It is extremely clean and easy to reach and park at, and overall I had a wonderful patient experience from day one. Dr. Dilday is the most positive, helpful, and welcoming doctor I have met, which made my husband and me feel very comfortable when we came in last year. The entire staff is knowledgeable and cares about every patient. I highly recommend this clinic to anyone seeking fertility treatment or advice!

CCRM is an exceptional clinic with the best doctors, nurses, and office team! They treat you like family and always welcome you with a smile. Every journey to parenthood is unique, and each of us has our own path. Whether you want to build a family now or in the future, the CCRM Newport Beach team is outstanding! My doctor, Dr. Dilday, exceeded our expectations. From the initial intake forms to our in-person interactions, we had a wonderful experience. The entire CCRM team is professional, caring, and personable—they are genuinely invested in your journey to motherhood. Dr. Dilday is not only highly knowledgeable but also passionate about her work. She made the IVF process comfortable, checked on you throughout, and always offered optimism and hope. With her support, I became pregnant during my first IVF cycle, and I will definitely return to grow my family. Dr. Dilday and her team will always hold a special place in our hearts and remain part of our beautiful journey.

With fertility, we cannot choose the path it takes us down, but we can choose who walks it with us. I will always be grateful that we chose Dr. Abhari and his team to guide us along a difficult but rewarding path. I wholeheartedly recommend CCRM Newport Beach. Dr. Abhari and his team—Brooke, Brisa, Roxana, Bailey, and Mayra—gave us genuine support and reassurance throughout our fertility journey. After struggling with unexplained infertility and feeling overlooked at three Phoenix clinics, we traveled to Newport Beach for IVF and had a completely different experience. We underwent three egg retrievals and one fresh transfer that resulted in a biochemical pregnancy. Our first frozen embryo transfer has now reached 11 weeks! Dr. Abhari’s kindness and support during the biochemical pregnancy were invaluable. He helped us process our feelings and remain focused on our goal. He explained every step clearly, giving us greater confidence in our decisions. The personal attention at CCRM truly stood out. Unlike other clinics where we felt like just another patient, we consistently saw Dr. Abhari for ultrasounds and appointments. This continuity of care made a major difference. On several weekends we saw Dr. Deerdre or Dr. Kayla, who also had excellent bedside manners and were very kind. I am grateful we chose CCRM Newport Beach and Dr. Abhari. If you are considering fertility treatment, I strongly recommend contacting them. Thank you, CCRM, for accompanying us on this important journey.

I had a wonderful experience at CCRM. From check-in onward, the staff were friendly, helpful, and genuinely caring. The excellent workplace culture shows in everyone’s attentiveness and support. Registered nurse Brooke was incredible. She closely monitored my medication and kept communication seamless by email and phone, making the IVF journey easier to understand. Dr. Abhari is truly the best. He is hands-on and transparent and makes every effort to ensure patients understand each step. He also makes you feel welcome and comfortable, which I greatly appreciated. The phlebotomist also made every visit smooth and easy. The IVF modules were excellent and helped me understand every detail of the journey. CCRM has a wonderful team that makes a challenging process more manageable. I am very grateful for their support!

We are so grateful to have found Dr. Dilday and the outstanding team at CCRM. After consulting two fertility physicians, Dr. Dilday came highly recommended, and our experience with her and her staff has been exceptional. From our first telehealth consultation, we were impressed by how well her schedule worked with ours and by the excellent slide presentation reviewing the entire process. Although I had done my research, my husband needed it, and it made everything feel less stressful and more welcoming. What truly impressed us, however, was the woman at the front desk. She is an absolute gem and truly the heart of the office. From the moment we walked in, her kindness, warmth, and genuine care made the experience smoother. She always welcomed us with a smile, and her ability to make us feel welcome and comfortable was invaluable. In a world where front-desk staff can sometimes seem distant or rushed, she is a true asset and helps set the tone for the entire visit. Throughout this journey, I have prayed to God for a smooth and supportive process as we work toward our little miracle. So far, my prayers have been answered. Although the journey is not inexpensive and has involved long drives and sacrifices to my work schedule, Dr. Dilday and her excellent team have made everything easier and more manageable. Their communication is consistently clear, and we have never felt uninformed. Special recognition goes to the office staff for supporting my husband when he fainted during a blood draw last Friday. They handled it gracefully and completely reassured us despite some embarrassment. My husband left feeling supported and cared for by everyone. We are very grateful to Dr. Dilday and her team for making the entire experience easier and more comfortable. If you are looking for a fertility team that genuinely cares about you and your journey, we highly recommend Dr. Dilday and CCRM.

This review is for the billing department. I froze my eggs at this location in 2021 and have stored them there. Unfortunately, there is no transparency around storage charges. CCRM keeps saying my payments are overdue, which is untrue, so I requested billing and payment records by email and phone. They never provide the requested information and simply do not answer calls or return voicemails in billing. They threaten collections while refusing to provide any billing or payment history. I have moved away from Orange County and cannot visit in person. My eggs are essentially being held hostage. I would not recommend this clinic to anyone.

We are so grateful to Dr. Abhari and the entire CCRM team! From our first meeting through our “graduation,” we had the absolute best experience. Everyone was kind, attentive, understanding, and went above and beyond. They called after hours, spent plenty of time reviewing details and medications, and always answered questions quickly. I was truly amazed. I have never experienced a doctor's office like this. Thank you, CCRM, for making our dream come true!

From the moment we browsed the website to meeting the physician, I knew Dr. Dilday and the team would treat me with kindness, respect, and great care. Choosing to build a family in a doctor's office can be nerve-racking, but I consistently felt supported, informed, and encouraged at every step. As an LGBTQ couple, we were delighted to receive this team's respect and care. Thank you to Dr. Dilday, Keara, and all the nursing staff for your support. We will return for baby number 2! Thank you for making our dream of building a family possible 💕

Great facility and very welcoming staff!

Wonderful staff who made everything very comfortable.

My experience at CCRM was excellent, and I feel fortunate to be treated by Dr. Abhari. He is warm, approachable, and highly professional—the kind of doctor who immediately makes you feel safe and understood. Dr. Abhari explains every option honestly and objectively, and his recommendations are based entirely on your best interests, never financial incentives. He is empathetic, open-minded, and humorous, making an overwhelming process much easier. He naturally adapts to your tone and emotional state, so every conversation feels genuine and supportive. His team is also outstanding. From administrative staff to nurses, everyone is attentive, considerate, and professional. You feel genuine care from the moment you enter. A close friend recommended Dr. Abhari, and I will always be grateful. If you are considering fertility care, do not hesitate; you will receive the best service.

This is my second pregnancy with this clinic. The staff are unmatched. Both doctors have treated me and are excellent. They are kind, explain everything, and, most importantly, are highly skilled. IVF, particularly retrieval, is a hormonal dance requiring precise timing. I was not an easy patient this cycle; my hormone level was the highest the doctor had seen in her career, and overstimulation was a major risk. She changed the protocol, and I ultimately obtained multiple embryos! The nurses are equally talented and hardworking. Brooke was my nurse for the second cycle and kept everything organized, even answering emails on weekends. She is a superstar. I am deeply grateful for this clinic and its staff, who operate like a well-run machine.

Dr. Abhari is amazing! She reassured me and truly helped plan my fertility journey. If you need a fertility specialist, Dr. Abhari is absolutely the best choice!

Dr. Abhari and his team are amazing. Highly recommended without reservation!

Dr. Dilday was wonderful, and everything went smoothly. Leaving Kaiser Fertility for CCRM was the best decision I made. I now have a healthy 15-month-old son ♥️

Everyone here will make your experience exceptional. I am 23 years old and was very afraid of freezing my eggs, which was necessary because I have only one ovary remaining. From my first appointment, the care team was outstanding and extremely supportive. Dr. Abhari is kind and knowledgeable. He explains everything in detail without making you feel rushed. It is obvious that he cares about his patients. Michelle is an excellent nurse with a big heart, and she does not realize how positively she affected my experience. Brooke helped answer all my questions and concerns almost every day. She is amazing!! Bailey was very helpful with finances and applying for grants, and she was very patient. I am extremely grateful for my experience with everyone at CCRM Newport!

After losing our daughter at 21 weeks of pregnancy, my husband and I were devastated and struggled to conceive again. I will not pretend that IVF is an easy journey, but if I had to do it again, I would choose Dr. Dilday. She is amazing, and I wish she could always be my regular OB-GYN. When speaking with her, you can truly tell that she is a gifted doctor, and her personality is like a ray of sunshine. Thanks to her, Keara, and the CCRM team, our family will soon be complete. If you are comparing clinics, CCRM has its own laboratory upstairs, which reassured me because your eggs and embryos are not transferred elsewhere. Thank you so much, and I hope other future mothers have the opportunity to become Dr. Dilday's patients.

Working with Dr. Dilday, Keara, and the entire CCRM staff was wonderful. After being treated like a number at another fertility clinic, I had high hopes for CCRM, but the warm, friendly, and attentive care from everyone there still exceeded my expectations. They are committed to providing personalized care for you and your fertility journey rather than a one-size-fits-all protocol. I cannot believe how excellent CCRM's care has been! I recommend CCRM to everyone on a fertility journey and am very grateful for all their support and expertise.

Dr. Dilday and the team are very friendly, attentive, and wonderful to work with! I never imagined I could feel so comfortable during such stressful treatment, but they and Dr. Dilday always seemed genuinely happy to welcome us! Thank you!

A Supportive and Hopeful Journey with Dr. Abhari and His Team My experience at this clinic was exceptional, and I am sincerely grateful to the entire team for guiding me through the challenging IVF process. From the moment you enter the clinic, you feel warmth and genuine care, and that makes all the difference. Every staff member deserves praise. Special thanks to Ronak, who was always welcoming and made every visit feel positive. The nurses—Michelle, Brooke, and Mary—are the backbone of this clinic. Their compassion, patience, and gentle manner made what could have been a stressful experience feel manageable. They always took time to answer questions, reassure me, and handle every step with remarkable kindness. Then there is my physician, Dr. Abhari. He is an exceptional doctor who perfectly combines deep scientific knowledge with an optimistic, caring personality. He clearly devotes significant effort to staying current with the latest research and provides clear, evidence-based guidance that gave me confidence in our plan. More importantly, his hopeful outlook was an essential source of support through the emotional ups and downs of IVF. He does not merely treat you; he cares about you. Special thanks to Keara, PA—I looked forward to every appointment with her. She is knowledgeable, patient, caring, and simply wonderful! Fertility treatment is one of the hardest challenges anyone can face, but having a team that is both knowledgeable and compassionate filled my journey with hope. I highly recommend this clinic. They were a guiding light along the way.

I highly recommend Dr. Abhari and his team at CCRM Newport Beach. Throughout my IVF journey, his care was highly personalized and compassionate. He communicates clearly and effectively, breaking down complex medical concepts into easy-to-understand explanations. Dr. Abhari was always available, ensuring that I never felt alone or confused. His highly individualized approach and consistent priority on my physical and emotional comfort made this challenging process much easier. He is deeply compassionate, patient, and caring, conveying genuine warmth in every interaction. I am very grateful for his expertise, support, and the trust he built.

Dr Abhari gave a new hope after my cancer diagnosis 10/10

Dr. Dilday and her entire team are wonderful. Their empathy, patience, and kindness made an otherwise difficult treatment process much easier. From my first visit, I felt supported, cared for, and genuinely heard. Every doctor I interacted with created an atmosphere that was not only professional but also warm and supportive. I felt I had a true team beside me throughout treatment.

The entire staff and all the excellent doctors at CCRM Newport Beach are incredibly welcoming and highly skilled. After transferring to CCRM from other clinics, I immediately felt the warmth and care of the entire staff. They patiently and thoroughly answered all my questions and provided follow-up information, creating an excellent experience. Dr. Abhari and Keara gave me exceptional care and support during this time. I highly recommend that anyone looking for a fertility clinic in Southern California entrust their care to the CCRM Newport team. They truly are the best!

After a difficult experience at my first infertility clinic, I am incredibly grateful I found this one. From the moment I walked in, the front desk staff made me feel welcome and kept the process smooth. The clinical staff and nurses were consistently thoughtful, thorough, and kind. They never made me feel rushed and always ensured my questions were answered. PA Keara is wonderful. She is compassionate and knowledgeable and always explains the next steps clearly and reassuringly. Dr. Dilday's expertise and caring approach truly set this clinic apart. Here, I felt like more than a number; they genuinely cared about my entire treatment journey. This was my second infertility clinic, and the difference was remarkable. At the first clinic, I had three failed intrauterine inseminations (IUI), while here I succeeded. I firmly believe the care, attention, and support of the entire team were key. I am deeply grateful to everyone at this clinic and wholeheartedly recommend them to anyone seeking fertility care.

I love Dr. Dilday and the entire medical staff. I must give Bailey W. my highest praise and thanks for her continued support. You are amazing!! 🥰 My situation is unusual, and we have been through ups and downs together. Even so, I continue to have complete trust in and gratitude for this exceptional medical center! May God be with me and my family. Thank you again, Dr. Dilday, Kayla, and Bailey! ❣️

I cannot say enough good things about CCRM Newport Beach and its outstanding team! From the first consultation, Dr. Abhari made me feel heard and understood and gave me hope again. He is knowledgeable, warm, friendly, and approachable. Professional and compassionate, he guided us through the entire process with attentive care and confidence. What impressed me most was the personalized care—at CCRM, I never felt like just another patient. Every visit was filled with kindness, professionalism, and encouragement. The entire team, from the administrative staff to the nurses Mayra, Bailey, Brooke, and Briza, went above and beyond. Their positive attitude made an enormous difference when we felt discouraged or overwhelmed. Their expertise and dedication made our dream come true, and we will always be grateful. CCRM Newport Beach is more than a fertility clinic; it is a place of hope and warmth, filled with extraordinary people who make miracles possible.

Dr. Abhari and the entire CCRM staff are wonderful. Everyone was attentive and welcoming, and I felt well informed and fully supported at every appointment and throughout treatment. My questions received prompt, detailed answers, and every visit and phone call was given ample time and attention. I highly recommend CCRM Newport Beach.

I had an excellent experience with Dr. Sina Abhari. He took time to listen carefully, explained everything clearly and thoroughly, and made me feel at ease throughout the visit. His professionalism and compassion are admirable. I feel confident in my treatment and appreciate his attentive care. Highly recommended!

We are very thankful for the clinic for our healthy babies. The doctors and nurses are amazing and caring so 5 stars.

I came here only once for remote monitoring—lab work and an ultrasound—but the experience was smooth. There had been a communication problem with my primary clinic, so CCRM Newport had almost no advance notice, yet they still scheduled the necessary testing for the next day. I truly appreciated it. Tips for first-time visitors: 1) The address in Waze took me to a street without access to the clinic, so I had to make three right turns to reach the actual entrance. If this happens to you, do not panic, but allow extra travel time. 2) Parking is in a separate lot. Ask at the front desk and the clinic will validate it, so you do not need to pay.

CCRM helped us realize our dream of having a child. The staff is very kind and caring. I highly recommend this fertility clinic.

They are amazing!

I am extremely pleased with Dr. Dierdre. She is always warm and welcoming and genuinely cares for her patients. Before my procedure, I nearly cried while she spoke to me because I could truly feel how much she cared about me and my reproductive health. She always explains treatment plans patiently and thoroughly, never rushes the visit, and has a reassuring smile that means so much. I appreciate her deeply and believe every woman facing fertility challenges deserves a doctor as compassionate, knowledgeable, and thoughtful as Dr. Dierdre. She is amazing! The clinic staff is also wonderful—always warm, friendly, and smiling, which makes every visit more comfortable and pleasant. ❤️❤️❤️

Very thankful to the entire CCRM team—Dr. Dilday, Keara, and everyone who cared for me during this journey.

Hello, I am using a pseudonym to protect your privacy. I have a question for you: Would you be willing to work with a man to create IVF embryos using donor eggs? He wants to donate all the embryos to Snowflakes Embryo Adoption rather than use them himself. He hopes to continue his maternal grandparents' bloodline because they have very few descendants—one cousin died as a child in the 1980s, and the cousin's father had no more children before dying 15 years later—and his maternal grandfather was an only child. However, he strongly wishes to avoid parental responsibility if possible. He would like to be a sperm donor, even an open donor, but unfortunately does not qualify for anonymous donation because he has autism, ADHD, anxiety, an arrhythmia, mild obesity, and nonalcoholic fatty liver disease. He may or may not qualify as an open donor, but the question is whether anyone would accept a donor like him, even though he graduated from a good university. He therefore believes that creating embryos with donor eggs and donating them immediately afterward is the best way to leave his maternal grandparents a biological legacy after his death. Would you truly be willing to work with a man like this?

The clinic has a friendly atmosphere, and the doctor is honest and professional. Overall, we are satisfied.

I am so grateful to have found CCRM. From my very first phone call to set up my patient profile, every interaction has been welcoming, kind, and incredibly professional. The team made the entire process feel smooth and reassuring, and each step — from my consultation to my in‑person lab work — has been handled with such care. Dr. Abhari has been nothing short of amazing. He is compassionate, supportive, and genuinely invested in educating my husband and I so we feel confident and informed. His warmth and expertise have made a huge difference during a time that can feel overwhelming. The moment you walk through the doors at CCRM, you feel it — the positivity, the enthusiasm, and the genuine desire to help. The staff greets you with such kindness that it immediately puts you at ease. I honestly couldn’t feel happier or more thankful to be starting my IVF journey here. CCRM has exceeded every expectation, and I’m truly grateful to be in such capable and caring hands.

The path to parenthood is physically and emotionally difficult, and finding the right doctor is essential. My experience with Dr. Dilday and the team at CCRM was completely different from my previous clinic, where I often felt dismissed and neglected. At CCRM, I felt genuinely cared for and confident that my health, rather than profit, was their highest priority. I am very grateful to this team!

Many reviews accurately describe my experience at CCRM. Everyone was kind and considerate, and I felt they genuinely did their best to help me. IVF is stressful and uncertain, so receiving so much support was wonderful. I especially want to thank Jasmine—she was amazing!

I have just started treatment at CCRM, but they already make me feel more informed and heard than any other doctor or team I have seen.

I froze my eggs and am very satisfied with the process and results. Everyone, from the doctors to the staff, was wonderful. They were responsive, thoughtful, and caring. My primary doctor was Dr. Sina Abhari, assisted during the procedure by Dr. Hanna Kim and Dr. Keara Bergin. I highly recommend them; they are excellent. Special thanks to Ronak at the front desk, nurse coordinator Brooke, and Bailey in billing for ensuring everything proceeded smoothly and promptly.

“My husband and I recently visited the fertility center for the first time, and it was a wonderful experience. Dr. Deirdre was warm and friendly and made us feel at ease from the beginning. We both really like her and are glad she will guide us through the process. Although we have not formally started medical treatment yet, we are already excited and looking forward to our miracle!”

A highly efficient and responsible team! I completed several treatment cycles here two years ago and was very satisfied with the results. I recently returned as an established patient of Dr. Sina Abhari, who created a personalized follow-up IP treatment plan for me. The nursing team responsible for third-party coordination was also very friendly and professional. I would recommend them without hesitation.

CCRM has been a wonderful experience. Everyone there has been extremely helpful, compassionate, and knowledgeable. I highly recommend them to anyone needing fertility assistance.

You will not find a better clinic than CCRM! I tell everyone how amazing this clinic and its staff are. We cannot believe how fortunate we were to find Dr. Abhari. He is not only highly skilled but genuinely caring, warm, and welcoming, making you feel that you and your family truly matter to him. The entire CCRM team makes you feel that they are pursuing the same goal alongside you. I left my first fertility clinic in tears. A year later, I found CCRM and was immediately won over by their care. We are fortunate to have a family thanks to a successful embryo transfer at CCRM. They gave us the precious gift of our daughter. We are currently experiencing difficulty conceiving naturally, and CCRM has remained beside us, supporting us through these challenges and helping us seek answers. Although our story is not over, we trust CCRM and Dr. Abhari to continue supporting us as we build our family. We feel very fortunate to be in their care and deeply grateful that our fertility journey ultimately led us to them.

Although I truly like Dr. Abhari and physician assistant Keara, who is the best person there, I would hesitate to recommend this clinic. The nurses, medical assistants, and administrative team are not very welcoming. Billing is a nightmare. My primary clinic is also a CCRM location, where I have seen billing handled smoothly. I have been waiting for a refund since November 2025. I repeatedly contact their billing specialist, but responses are slow and resolving my concerns takes a long time. I even have bills from July 2025 that still have not appeared in my account, so I cannot pay them. Be very careful when dealing with them!

We had an absolutely wonderful experience with CCRM Newport Beach. From start to finish, every appointment was seamless, organized, and stress-free, which made a significant difference during an already emotional journey. Dr. Abhari is truly fantastic—knowledgeable, compassionate, and incredibly attentive. I always felt heard and supported. Keara, the PA, and all the nurses and medical assistants were equally amazing. They were kind and patient and always took time to answer every question, no matter how small. What stood out most was how caring and responsive the entire team was. You never feel alone; they are there for you every step of the way. I highly recommend this clinic to anyone seeking a fertility team that is both highly skilled and genuinely caring and supportive.

I highly recommend Dr. Abari and his team, especially his assistant Alia. The clinic is professional, efficient, warm, and friendly, and they give your condition their full attention. Dr. Abari is highly skilled, honest, direct, conscientious, and caring. I am very grateful for their attentive care.

Dr. Abarri and his team were highly professional, knowledgeable, and incredibly supportive throughout the process. I had a successful intrauterine insemination (IUI) and am now pregnant! They answered my questions patiently and made me feel comfortable at every step. I highly recommend them to anyone considering IUI or in vitro fertilization (IVF).

We cannot say enough good things about Dr. Abhari and the entire team at CCRM Newport. From the moment we began our fertility journey, Dr. Abhari made us feel genuinely seen and heard. He gives every patient his full time and attention at each visit, never rushes, always listens closely, and carefully reviews every detail of our treatment. His thoughtfulness and attention to detail gave us comfort and confidence throughout this emotional process. His dedication to his work is unforgettable, and we are deeply grateful. The entire CCRM Newport team showed the same warmth and professionalism. We are so thankful to have received such attentive care. Highly recommended!

I knew nothing about the IVF process, but Dr. Kim explained the entire process very clearly. She also clearly outlined the available options and explained their advantages and disadvantages. This online meeting was very helpful, and I appreciate how clearly she explained everything.

I have been to a couple of fertility clinics in Newport Beach and unfortunately did not have a good experience with them. My husband did some research and found CCRM in Newport Beach, and I cannot recommend this place enough. From my first visit to my graduation day, everyone—from the front desk staff to the medical assistants and sonographer—was helpful and welcoming. At every visit, they answered all my questions and provided high-quality care. As a patient who had gone through 4 failed IUIs at a different clinic, you can only imagine how much hope we had lost. It was not until we met Dr. Dilday that we regained hope for the future. She is one of the kindest and most knowledgeable doctors I have ever met, and that showed in the care she provided to us. My husband and I still have 4 frozen embryos at CCRM, and we cannot wait to return in the future, see Dr. Dilday again, and continue building our family.

Dr. Elizabeth Dilday is wonderful, and if I were reviewing her alone, I would give her five stars without hesitation. But this review is about my overall experience freezing my eggs here, and the frustrating parts overshadowed the good. I truly wanted to like this clinic, but I could not. First, the billing was a nightmare. I needed statements for medical reimbursement—money they owed me—and despite staff promising to “expedite” them, it took two and a half to three months to receive them. They did not respond to emails. There was no callback number, and calling only led to voicemail, while the billing status remained “pending” for nearly two months. When I finally reviewed the statements, I discovered that the refund amount had been calculated incorrectly. To resolve it, I had to contact another department in the Eastern time zone, leading to endless phone calls. Their billing department was nearly impossible to reach and utterly disorganized when I finally reached someone. After reading their Yelp reviews, I realized I was not alone. I came specifically for Dr. Dilday after receiving a referral, but they casually told me on the morning of the procedure that she would not perform it herself. Instead, the doctor on rotation would do it. How was it acceptable to tell me only on the day of the procedure that the entire reason I chose this clinic would not be operating on me? She did come to check on me, which was thoughtful, but that one kind gesture did not make up for their poor communication. Then there was the anesthesia. I repeatedly told the team and every doctor that I become very ill after anesthesia, but no one believed me. The anesthesiologist dismissed my concerns, saying that he had never encountered a problem in all his years of practice and that my previous problems occurred because he had not been my anesthesiologist. As expected, I had an adverse reaction. I woke up in excruciating pain, rating 20 out of 10, just as I had warned them. My recovery was far worse than after my two previous similar procedures, leaving me to wonder whether the problem was the surgical technique, the anesthesia, or both. This is what happens when a patient clearly tells you how their body will react and you ignore them. Then there was the pharmacy. CCRM uses an outside pharmacy, which was a disaster in itself. The delivery driver “missed the delivery window,” and management could not locate their own driver for several hours. When they finally found him, he had to meet me at a restaurant I frequent. I walked out in front of all my friends and collected a huge cooler filled with medications I did not want to explain to anyone. I arrived an hour and a half later than planned and then had to ask someone else to store the medication in their refrigerator. This was private information that I had wanted to keep confidential. I spent the entire day on the phone trying to obtain medication that should have been delivered without difficulty. All this chaos came from one decision: the clinic had supplied only one day’s dose. Even worse, just before my ovarian stimulation injection—the most critical part of the process—the doctor on call had clearly not read the previous doctor’s notes. He told me to begin taking a medication I had never taken and had never been prescribed. I was at work, and he left me completely distraught with only two days remaining before the injection. The lack of professionalism, chaotic handoffs, and complete breakdown in communication among departments, doctors, and billing staff left me deeply disappointed. I could have received care locally, but I accepted a referral and did my research, only to discover how exhausting and unnecessarily difficult this would be. About four months later, I am still pursuing statements that do not reconcile or contain too little information to submit. Anxiety, frustration, helplessness, and feeling disregarded truly sum up my experience at CCRM. I am sorry to write this review, but I do not want anyone seeking good care here to endure the same experience.

I met Dr. Kim today for a new-patient consultation. She explained the IVF process and the various tests in great detail and even took notes for us. It was refreshing to meet a doctor who genuinely took the time to read our medical history forms carefully and truly cared about our journey to parenthood.