OBGYN & Infertility - Edina، امریکہ

I am very grateful to the team at OGI Edina! I have been seeing Dr. Hasseler for nearly 15 years, and she has consistently provided excellent care. Over the years, I have also seen several other staff members, and every visit has been wonderful. I cannot say enough good things about this team and highly recommend both the Edina and Maple Grove clinics!

I am immensely grateful to OGI. My entire fertility and pregnancy journey was spent at OGI. My husband and I qualified for IVF, and OGI seamlessly coordinated with the Mayo Clinic to smoothly complete this stage of treatment for us. During my hospitalization, I received attentive care from most of the doctors at OGI due to complications, and I would recommend them to everyone. Dr. Naruko-Stewart and Nurse Susie W were my primary healthcare providers during pregnancy, and I sincerely thank them. With Dr. Naruko-Stewart's help, I successfully gave birth at 37 weeks of pregnancy, and now I am the mother of a perfect baby boy. I am very grateful to OGI and every healthcare professional here for their meticulous care.

Our entire family was very satisfied with the care provided during the pregnancy. The facility is very clean, modern, and welcoming. She had a difficult pregnancy, but they were extremely helpful and responsive. Their facility is also excellent. I recommend delivering at another hospital rather than Southdale Hospital next to their clinic. Southdale placed us in an unclean delivery room with dried blood and urine still on the floor. Worse, Southdale discharged my baby before the mother could leave the maternity ward because of complications. Because of a paperwork error, they stopped providing medical care to the newborn before discharging the mother. There were five hospital staff members, but no one could explain what happened beyond someone improperly discharging the baby. That was Southdale Hospital, however, not the kind and helpful staff at this clinic.

Communication was generally good. I gave a low rating because I wish Dr. Schultz had not told us ablation was as effective as excision. After several doctors explained that ablation cannot fully treat endometriosis or improve fertility, I decided to pursue excision again.

I wholeheartedly recommend and thank my gynecologist, Dr. Melinda Chang. I had a very complicated hysterectomy, importantly one that was not expected to be so complex. When I imported my postoperative MyChart records into an AI system for interpretation, it even said that Dr. Chang's management of my complex surgery “fully demonstrated her outstanding clinical skill.” Dr. Chang always listens carefully and never rushes me. I always have many questions, and she patiently listens and answers each one. She even remembers personal details I have shared, which makes me feel she cares, and I truly believe she does. She is an exceptional doctor, and I am very grateful she is my physician. If I had to choose again, I cannot imagine anyone better to perform my surgery. A note about the clinic: the staff are also very responsive. I sent several surgery-related messages through their electronic platform, and they always replied immediately—within a few hours, and sometimes in less than an hour. That was excellent as well.

I previously had an excellent doctor there who treated my autoimmune condition and created a specialized hormone replacement therapy plan. The new doctor knew I wanted to continue the hormones but refused to prescribe them. Everything was documented in my chart. Although my blood test results were abnormal, they were stable overall. Since she stopped my hormones, my thyroid hormone level has surged to 1620, which is extremely serious because it had remained stable before the medication was stopped. I had extensive bloodwork proving this, but the doctor told me they do not normally test people my age. I now have serious health problems from stopping the hormones despite having an autoimmune condition. I called two weeks ago and still have not received a response about the inadequate treatment I received. I still want to discuss this because it has affected my health. Jonnel Thank you for calling me yesterday. Although we had already spoken, you said you would call me today at 1:30 p.m. It is now 1:40, and I am still waiting. Given that my thyroid levels were stable before I stopped hormone replacement therapy, will you call today as we agreed yesterday?

Exceptional care and empathy from Dr. Mozey and the entire OGI Edina team My wife has been a patient of Dr. Mozey for over a year, and the experience has been wonderful. From day one, Dr. Mozey has been proactive, attentive, and compassionate, making us feel genuinely seen and heard throughout our difficult journey with infertility and recovery. Most impressive is that this care and thoughtfulness extends far beyond the doctor. The front desk staff, nurse practitioners, and ultrasound technicians all showed remarkable empathy and professionalism. They took time to understand my wife's specific condition and consistently avoided the insensitive or unnecessary questions we had encountered with previous providers who had not carefully reviewed her records. Thanks to Dr. Mozey's expertise and interventions, which other doctors had previously declined, we are now expecting a daughter. We firmly believe we would not have reached this point without Dr. Mozey's care. Thank you, Dr. Mozey and everyone at OGI Edina, for your dedication, empathy, and excellence. Please keep up your outstanding work; you are changing lives.

My long-awaited daughter was delivered safely by the staff at OGI. Everyone at OGI was wonderful. I cannot say enough good things about them. Thanks to their knowledgeable staff, my pregnancy and delivery went very smoothly. Dr. Naruko and Dr. Brown, I trusted you completely with both my baby and me 💯 Every staff member was compassionate and kind.

I saw Dr. Thayer, and she was very rude. She told me my husband and I were incompatible and that was why I could not become pregnant, and she was unwilling to help me conceive. Do not go here. All they want is money; they do not care about your family-building goals.

I cannot recommend Dr. Grajczyk highly enough, and I have already referred many friends to her! She always ensures that I receive the answers and care I need, and I know I can trust her. I occasionally need to see other providers, and they have all been wonderful too.

Dr. Grajcyzk is truly one of a kind! Her holistic approach is exactly what I needed, and I am so grateful to have found her. She goes above and beyond to ensure that I receive the best care and genuinely cares about my overall health. I have never met a doctor who takes such a comprehensive and compassionate approach to my health. I feel very fortunate to see Dr. Grajcyzk and highly recommend her to anyone looking for a gynecologist who truly prioritizes patients' needs.

We had such a wonderful experience and rapport with Dr. Hassell, who is truly an excellent partner—knowledgeable, informative, and caring—that it pains me to write a negative review, but the issues with the front desk cannot be ignored. I understand there is a late-arrival policy. We left home an hour early to arrive on time, but unusual traffic problems along the way still delayed us. Unfortunately, we arrived more than ten minutes late. Sadly, traffic was not our only problem; we also had to deal with the front desk. Instead of greeting us immediately, they continued with the work in front of them. Instead of listening, they judged us. Instead of showing compassion, they lectured us about policy. Instead of easing the emotions of the situation, they went on a power trip that rivaled Nurse Ratched. And just like that, we were turned away. This was only a consultation; I cannot imagine the frustration and harm if it had been any kind of procedure. Now we have a great deal to consider. Is this the experience we want during a vulnerable time? Is this the attitude we want to face whenever we seek help? Do we want to continue trusting a clinic like this with our medical care? We only hope you learn as much from this encounter as we did.

The treatment from the billing department was terrible. Sue, who handles billing, should be reprimanded and should not work in customer service at any level. She was extremely rude and unprofessional. Whenever I tried to speak, Sue talked over me. She yelled, treated me disrespectfully, and was very unprofessional. I was given a price list because my insurance did not cover the procedure. Fine, then follow the OGI price list you gave me! When Sue heard me say I had been overcharged and the bill was three times the quoted amount, she became aggressive and rude. Sue knew they had wronged me. OGI did not follow its own price list! This industry treats women like numbers and walking dollar signs. How can you give me a price list and then billing, meaning Sue, sends me a bill for 3 times that amount? Greed. I checked the prices for labs and ultrasounds and could have paid less elsewhere out of pocket. I also know places that would bill my insurance or labs where my cost would have been a fraction of what OGI charged me. Do not give me a false price list and then deceive me. Sue was extremely unprofessional and clearly miserable. She would not even let me speak. I called several times before finally reaching her and repeatedly had to ask whether I could say something. My voice was calm, and after months of trying to reach someone, I was glad finally to speak with billing. But Sue would not let me say anything. Unfortunately, she is the only billing person. She needs a solitary job that does not involve other people. I work in customer service, and no one in customer service should speak or raise their voice the way she did. I should not have to ask the “business office,” “May I explain why I am calling?” She said, “I am going to hang up on you,” and did. I was sitting quietly in a school hallway waiting for my child, calm and cooperative, yet Sue treated me disrespectfully. Never good. I will never return. I simply wanted them to rebill me at the rates on their self-pay price list. Do not deceive me. I know that is what they did. They also gave me a signed document stating they had checked with my insurance and expected my visits to be covered. They were not. I trusted their word, but they lied. Stay away from this shady infertility business, especially Sue in billing. She is terribly mean. It is clearly just a money-making business for them. That is all. They have no care or respect for their patients. Sue, I hope you learn from this and begin practicing the Golden Rule today. *No generic response from the owner is needed. Thank you.