Aspire Houston Fertility Institute - 2500 فونڈرین روڈ، سوئٹ 300، ریاستہائے متحدہ

Although this is not the testing site I usually visit, since it was the eve of a weekend holiday, someone recommended I come here, and my experience was excellent! The staff were friendly and efficient, and the test results came out very quickly.

Such a selfish adoption.

I cannot believe this clinic is part of the Aspire network. The staff could not even draw blood properly; they stuck me twice and left bruises. The waiting-room chairs were torn and uncomfortable. It was disgusting. If my initial consultation had been here, I would never have chosen it for fertility care. I cannot assess the doctors because this is not my regular location.

Very kind, as always.

In the first month, the care coordinator mishandled our scheduling, causing us to lose a month of trying. When it was finally time for our intrauterine insemination (IUI), the doctor was more than an hour late, leaving us waiting with no updates for a procedure they had scheduled. Terrible experience—avoid this fertility clinic!

I am writing to express my deepest gratitude to everyone at the Piney Point clinic. Every member of the team is exceptional and provides outstanding care to expectant mothers. From the front desk to the wonderful nurses—Meagan, Connie, and Amber—and the operating-room staff, nurse practitioner Kelly, and Dr. Ryan Steward, each of you played an essential role in my fertility journey. Your care, dedication, and support meant so much and will stay with me forever. This team radiates positive, uplifting energy. As I prepare to welcome my first baby, I am about to graduate from the clinic. My journey was long and difficult, but your care, encouragement, and confidence never wavered. You helped make my dream come true, and I will always be grateful.

They were very considerate of my wife before and after surgery. The medical staff had an excellent attitude.

In 2023, I had an egg retrieval and embryo transfer here. I became very emotional during the transfer because, after the first attempt, the embryo was stuck in the catheter. Somehow, I felt sure it would not work! The staff and Dr. Josh Skorupski were very patient and reassuring. Fast-forward to 2025, and I now have a beautiful 15-month-old baby! I will always support him. He was very thorough and answered all 999991 of my questions.

To everyone at Pine Point—thank you for being so responsive, cheerful, and dedicated. I know it is not easy to maintain that attitude, but every time I visit, they make me feel comfortable, and I never wait long for a response or care. Customer service and a good bedside manner are becoming rare skills. Thank you for your consistency and for making an already stressful process a little easier.

A pleasant experience. The staff were very professional. Dr. Kriseman was kind and knowledgeable. Highly recommended.

My first impression of Dr. Maya was excellent. She was clear and precise, which gave us great confidence.

It truly was made with love... I am 43 years old, and after 14 years of marriage and two unsuccessful IVF attempts, I am deeply grateful to share that I am finally pregnant—He blessed me with pregnancy and guided me to Dr. Mazen Abdullah. Under his care at Aspire's Fondren clinic in Houston, Texas, my first IVF attempt there was successful. Words cannot fully express my gratitude to Dr. Abdullah and his incredible team. What stood out most was how he treated every patient as an individual. His expertise was clear from the first visit, and his genuine care made me feel truly valued—not like just another number. He never tried to take advantage of us, and his thoughtful approach made all the difference. Dr. Abdullah and his team were always responsive, addressing every concern and question—even on weekends. Their attention to detail made the entire process easier, more comfortable, and far less stressful. Thank you so much, Dr. Abdullah, and heartfelt thanks to the wonderful nurses: Connie, Kelly, Megan, Morgan, and Blanca. Special thanks to the friendly front-desk team. God bless you all, and I wish every future patient the best of luck.

I rarely leave negative reviews, but I feel it is important to share my experience to help others make informed decisions about their healthcare. My gynecologist referred me to Aspire Fertility for a PCOS diagnosis and fertility options. I had a hysteroscopy at their facility, and shortly afterward, I received a call from Dr. Maya Kriseman informing me that they had found advanced precancerous cells on my cervix and that I needed urgent LEEP surgery. The news was absolutely devastating—especially since all of my Pap smears, including one done three months earlier, had been completely normal. Although my gynecologist advocated for me and questioned the results, which Aspire reportedly doubted, I spent weeks in tremendous emotional distress believing I had a serious condition. Eventually, it was discovered that their laboratory had made a serious error. I endured unnecessary emotional trauma over a diagnosis that was not even mine—and to this day, I worry that the actual patient's results may still be unknown. Aspire never even called to apologize for this grave mistake. Instead, I received an impersonal portal message from someone I had never met, Managing Director Vicki Sandel, without any real acknowledgment of the emotional and psychological harm caused. In addition, just after I woke from anesthesia following the hysteroscopy, Dr. Bello asked whether I had ever had an ectopic pregnancy—I had never been pregnant. When I asked the nurse and later Dr. Kriseman about it, no one could explain where that information came from, leaving me even more confused and concerned that my records had been mixed up with someone else's. Based on my experience, I do not recommend Aspire Fertility. In healthcare, especially fertility care where patients are already vulnerable, attention to detail, accountability, and compassion are nonnegotiable. Aspire Fertility failed in all three areas.

I recently froze my eggs at Aspire. I was very disappointed because on the fourth day after egg retrieval, I developed a new, persistent, and very uncomfortable stabbing pain on the right side of my pelvis, along with sudden bloating and stomach discomfort. It was a Friday. Since it was not improving, I got up at 8 a.m. on Saturday and went to their weekend clinic at Piney Point. Although I was one of the first patients to arrive, they did not make any effort to see me promptly, even though I was being evaluated for possible ovarian torsion, which is clearly very serious. Other patients there for routine bloodwork and ultrasounds were seen before me.

A local question: Do they speak Spanish, and are they definitely accepting patients???

Very friendly and knowledgeable staff. Made me feel comfortable when nervous.

The billing department is a mess. They initially forgot to contact my primary insurance. Then, one month later, they billed my secondary insurance $4K, and it paid part of the amount even though my primary insurance should have paid the full $4K! It also showed that I should have received a $670 refund last year, but they used it to cover the amount my secondary insurance did not pay!

The staff are generally very good, but I recently had an issue. I was charged twice without any explanation and had to jump through hoops to get my money back. Being without $1,000 for a week was a very inconvenient surprise. I blurred the staff member's name because she was very helpful in resolving my issue.

I recently had surgery there. The facility was clean and spacious, and the front desk staff were friendly. We did ask some questions about payment that the receptionist did not fully understand. The procedure went smoothly. Before surgery, everyone did their part and explained what would be done, how it would be done, and what to expect afterward. The anesthesiologist could have been friendlier; it felt like he was looking at us strangely. The wait was reasonable. After surgery, the nurses seemed somewhat rushed and urged me to leave only minutes after I woke from anesthesia. Perhaps rooms were limited. Overall, everything was fine, and I was in and out quickly. The other areas just need a little improvement.

Slow and rude. I waited 50 minutes for no reason, but if I am 15 minutes late, I lose my deposit.

Do not go to this clinic, especially not to see Dr. Kriseman. She only wastes your time and money and does not help solve your problem. I do not recommend her; she is no good as a doctor.

I am extremely grateful to Dr. Abdullah for the excellent care. He is not only a highly skilled doctor, but also very compassionate and attentive. From the beginning, he took the time to listen to our concerns, answer all our questions, and make sure my husband and I felt comfortable and informed. With his help and by the grace of God, our dream of starting a family came true. His dedication, support, and expertise made all the difference in our journey, and we will always be grateful. I highly recommend Dr. Abdullah to anyone looking for a doctor who truly cares.”

First, I want to say how caring and understanding Dr. Ryan Stewart's nurses are. He has a great team. My nurse, Connie, is the best. She always responds quickly to our messages and shows that she cares. Whenever I ask her to give me an injection, she does so without hesitation. Dr. Stewart is the best fertility doctor. I have never doubted his recommendations. He is direct, knows what he is doing, takes time to listen, truly cares, and has an excellent bedside manner. It is safe to say I am looking forward to 2025!!!

Everyone here was very professional and gentle. They knew I was nervous and were patient with me. I am very grateful to them.

First, to every couple reading these reviews: I feel the pain of having to go through this process, and I hope you soon no longer need to read reviews about the stress of dealing with fertility clinics :). I am giving 1 star because I want the negative aspects investigated. The procedures, doctors, and a large percentage of the staff might merit 3.5 stars. Be cautious about the prematurely optimistic reviews here. Had I written a review after my first consultation, I would have said how wonderful the clinic was and how satisfied I felt. If I could start over, I would thoroughly research Aspire's doctors. I chose the first one available and wish I had selected someone specializing in our fertility factors. In my experience, information was often withheld, and unless I asked specific questions, the doctor pushed whatever they wanted to do. I was told she would recommend next steps after bloodwork and ultrasound results. That was untrue. They wanted every test performed whether needed or not, with almost no explanation. I completed them, and nothing abnormal was found. At least we knew nothing was wrong, so I let it go. They also strongly urged genetic testing, which insurance does not cover if you do not need it and have no family history. I signed a form declining the test because my partner and I saw no need. During the blood draw, I was repeatedly asked why I was not doing it and told that the doctor recommended it. Under pressure, I agreed on the spot. It is difficult to go against a doctor's wishes or advice, and they were very concerned about why I declined, so I gave in. We paid $2,700 out of pocket. I recommend checking with your insurance often and not allowing anyone to pressure you into signing for something you do not want. This test does not increase the chance of pregnancy, and it is not the testing performed on pregnant women; those tests occur once you are pregnant. At the initial consultation, the doctor said it was optional but strongly recommended. It did not feel optional. We moved forward and learned from the mistake. They also pushed IVF heavily, again without a genuine reason. Most forums suggest trying at least several IUIs. We found this suspicious. When you have little trust in your reproductive endocrinologist, recommendations carry little weight. We pushed for IUI, and our experience a few weeks ago is the real reason for this review. We wanted to wait until the process was complete, but we found this highly unprofessional. We planned an IUI at the Piney Point location and pursued a medicated cycle. Preparation went smoothly, I responded well to the medication, and everything seemed to be going well. I began trusting our doctor and clinic again. However, the Piney Point receptionist and staff failed to check us in, delaying the procedure by more than an hour. We had brought the semen sample from home, as the clinic instructed. I do not believe the clinic staff care about individual success. Everyone is just a number, and their only concern is how much goes into their pockets. My advice is that, unfortunately, this industry is profit-driven. You can survive at this clinic if you do not let the staff push you around. Always ask to speak with the doctor, even if it means another consultation fee. Do your own research, verify everything with your insurer, and make your own decisions. The clinic will always try to have you undergo the most extensive testing and procedures, especially IVF, because that is the procedure for which they can bill insurance the most. We are still trying to make it through, but I wish I had known this beforehand so we could have been prepared to negotiate with these people.

Two beautiful miracle babies were born with Dr. Witz's help! Thanks to this wonderful clinic, its doctors, and of course science, my family is now complete. I will always recommend this clinic to anyone needing extra help growing their family. I cannot thank HFI enough! Happy retirement, Dr. Witz! You deserve a long vacation! You are the best, Witz! ❤️

My wife and I had a wonderful experience here and graduated from this facility a few weeks ago. They gave us an HFI onesie and a bag of treats. Dr. Mazen Abdallah was wonderful, as was Dr. Bello.

This place is slow. Do not go here. They told us to arrive at 6:45 a.m. for a procedure but did not call us back to begin preoperative preparation until 8:00 a.m. They also do not allow you to leave for food or drinks, and there is no restaurant on-site.