Chicago IVF - Orland Park، الولايات المتحدة

Don't deal with them. They have no idea how to treat patients. They don't answer the phone, they deduct money directly from your Visa card, and when you ask them, they just say "maybe we'll refund you," but they never do. They even submit insurance claims before you've even gone. Don't waste your time on them.

I cannot say enough good things about my experience at Chicago IVF. Dr. Schultz patiently explained every step of IVF treatment in detail, so I understood the entire process. An Cheng was my nurse; she made me feel very comfortable and was always positive and encouraging. She genuinely cares about her patients. All my appointments went smoothly and started on time. I am sincerely grateful and would recommend this clinic to anyone on a fertility journey.

I wish I could leave a better review, but my experience with this clinic has been extremely disappointing. Unfortunately, it feels more like a money-driven business than a place focused on patient care. The clinic frequently threatens to cancel cycles over very minor issues, which adds unnecessary stress to an already emotional process. While I understand that healthcare is still a business and that burnout is real, the lack of empathy from several nurses I interacted with was very concerning. The way patients are spoken to often feels unprofessional and dismissive. At times, it genuinely felt like compassion was no longer part of the job for some staff members. Billing practices also raise serious concerns. They are quick to demand payment and threaten cycle cancellation if payment is not made well in advance, yet when it comes to refunds, you can expect to wait three to four months, if not longer. I asked for a refund in December and I still have not received it and communication has gone silent. Asking questions about billing or refunds is met with resistance rather than transparency. This process is already emotionally and financially draining, and patients deserve to be treated with respect, empathy, and honesty. Unfortunately, that was not my experience at this clinic.

Always willing to help.

I highly recommend Chicago IVF to any woman struggling or unable to conceive. The doctors and staff are attentive, thoughtful, and helpful. My dedicated provider Ann is highly knowledgeable and communicative and always returns my calls when I have a question or concern. All the nurses, lab staff, and ultrasound staff are also wonderful.

After five years of infertility, our miracle baby is finally on the way thanks to the wonderful Chicago IVF team. Thank you to Dr. Brasch, Dr. Schultz, the embryologists, Elena, Mia, and all the wonderful women who drew my blood every week. I will always be grateful. To everyone reading this review, IVF is not easy. It is a long, exhausting process involving many medications and injections, but there is hope, and Chicago IVF can help. I also have PCOS and was very afraid of ovarian hyperstimulation syndrome (OHSS), which I had developed during a different treatment at another clinic. The doctors used the right protocol to minimize the risk, and my ovarian stimulation had no complications. They retrieved 32 eggs, and I did not develop OHSS. My first transfer was successful, and I am now 9 weeks pregnant! Thank you! Thank you! Best wishes to all future mothers!

I really liked Dr. Joel. He was kind and helpful, and the whole process felt comfortable. Everyone was helpful and friendly. I only wish they stayed open later so I could visit after work, as earlier hours are inconvenient for me.

I do not usually write reviews, but I need to share this for desperate mothers. These people told me the only way I could have a child was through IVF. They said my fallopian tubes were blocked and that it would be best to remove them and undergo IVF. I was frustrated by how cold they were and by the prospect of spending $$$, so I decided against it and placed the matter in God's hands. One year later, I conceived naturally!!!! God is greater than these doctors. Leave it to Him and do not let them damage your body!!! I am so glad I did not have my fallopian tubes removed and undergo IVF because I am now pregnant. Trust God more than those who nearly took away my ability to conceive naturally.

All the staff are kind, but every time we come in, the receptionist is rude, makes us feel unwelcome, and avoids eye contact. I do not know whether race is a factor. Aside from that, everything is good and the service is excellent.

It’s past the time frame they said they would have test results back to us. I’ve tried calling but after the main menu and I hit the dept I’m looking for their phone line just rings and rings and then suddenly the line will hang up (like someone answered and hung up). I’ve tried emailing as well— no reply. It’s frustrating when you’re already feeling like time is slipping away and you can’t get the answers you need. I would say my experience in person was better but… it wasn’t.

After four failed IVF cycles at Chicago IVF, I became pregnant on my first attempt after transferring to another clinic. Sometimes you have to try elsewhere! Chicago IVF also continued charging my card $82 for six months of embryo storage despite not having my embryos since July 2023. They have not reimbursed the $492 charged for services not provided. As of this April 2025 update, they have supposedly tried to refund me by email but never completed it or followed up. I am sure others have succeeded here, but I did not, despite being a young, healthy woman with no diagnosed condition. My results were always described as ‘textbook perfect,’ yet no explanation followed each failure. I chose Chicago IVF because of the doctors' credentials, including more than 20 years of experience and Harvard training. My doctor urged genetic testing of my embryos for $3,500 out of pocket, saying it would increase my chance of pregnancy. We proceeded despite concerns about possible embryo damage. I became more concerned when the embryologist performing the testing personally called to ask why I was doing it at age 27 with such a low risk of chromosomal abnormalities. He believed the risks outweighed the benefits for someone my age and advised against doing it again. This was a red flag. Having now attended two fertility clinics, I also found embryo transfer here very uncomfortable. Partners were not allowed in the room. Transfer is emotional, and I felt afraid, anxious, embarrassed, physically uncomfortable, and deeply disappointed that my husband could not join me. I assumed this was standard until we moved to FCI, where my husband stayed with me throughout the transfer. We are now pregnant, and I am grateful he shared that moment. Our new clinic identified factors affecting both my husband and me, tailored my medications to our specific needs, and helped us become pregnant within one month. My greatest concern is why Chicago IVF struggled when another clinic succeeded so readily. I do not recommend this clinic.

Great energy, and the staff are always sweet. I was also seen and finished right on schedule.

All the staff are very friendly and organized. I had an excellent experience during treatment here. Results arrived promptly and were available online within hours. My nurse Mary called the same day with every detail and guided me through the next steps. Before each new treatment, they carefully explained what to expect. Fertility treatment is sensitive and can be difficult, but everyone here made me feel welcome, safe, and well cared for. I highly recommend them—10/10!

Melinda in the new-patient department is wonderful! She has an excellent attitude and is very kind. She quickly gathered all the information and scheduled the appointment.

The staff and nurses are always wonderful and very understanding. Thank you, Chicago IVF, for my two children! I will be forever grateful!

Chicago IVF and the entire team were spectacular. Mary, Casey, Ann—everyone was very helpful. I am sorry I cannot remember every name, but I remember the lovely faces that helped us welcome our baby girl. Mary was very kind and patient with my wife. Dr. Schultz and Dr. Brasch were wonderful and helped bring us this blessing. Estephany Soto was exceptionally kind and lovely. She answered my countless questions and told me in advance what needed to be done so there would be no delays. I loved that. People often disregard others’ time and effort, but Estephany cared. They all did. Now for part two. Thank you all for your hard work.

I have PCOS and did not conceive while working with another clinic. After only one IUI cycle at Chicago IVF, I became pregnant and am now 12 weeks along. They considered my medication and overall health in much greater detail. The nurses in particular were wonderful and helpful. They always communicated with me and were very understanding whenever I had concerns.

My small family and I cannot express how grateful we are for our miracle baby. Chicago IVF was wonderful! The nurses, laboratory technicians, embryologists, outpatient surgery center, doctors, and front-desk staff were welcoming and understanding. My experience was excellent. This was my second fertility clinic and by far the better experience. We are deeply grateful and blessed that Chicago IVF helped complete our family.

Throughout my experience, the nurses and technicians at Chicago IVF in Orland were kind, thoughtful, and efficient.

Although my experience with Chicago IVF was brief because I conceived naturally, I can only say that this place is wonderful. The staff were helpful and caring from the start. I highly recommend Chicago IVF for any fertility needs.