执业护士戴娜和护士克里斯汀真是太棒了！戴娜知识渊博，待人亲切；克里斯汀总是能迅速回复我的所有信息和问题。在RMA就诊意味着从您第一次预约开始，就能享受到如此个性化的关怀和体贴！非常感谢戴娜和克里斯汀，你们俩都太棒了！

财务团队从一开始就沟通非常糟糕。医生医术不错。

Dayna太棒了！她做事认真细致，而且真心希望我们能完全理解发生了什么事🩷🩷

今天第一次去咨询了戴娜·布朗宁，她简直太棒了！她非常亲切，而且耐心解答了我提出的每一个问题。谢谢！

I am extremely disappointed with my experience at RMA. The level of professionalism, communication, and patient support I encountered was wholly inadequate, particularly given the nature and sensitivity of fertility treatment. As a physician, I have a clear understanding of what constitutes appropriate patient care, and I was genuinely appalled by how my case was handled. The process felt impersonal and transactional, with little regard for the emotional and psychological strain associated with treatment. At a cost of approximately $20,000 per cycle, the lack of accountability and attention to detail is unacceptable. I underwent two cycles that, by physician admission, were handled incorrectly. This should not occur under any circumstances, especially in a specialty that demands precision and individualized care. Following two failed cycles, I made repeated attempts to schedule a follow-up consultation directly with my physician. Despite multiple requests, I was unable to speak with a doctor. Access was consistently restricted through nursing staff, with no clear path to escalation or physician engagement. More concerning, I was ultimately informed that my physician would no longer continue my care and that I should seek a second opinion. While I am open to doing so, RMA has failed to provide me with my medical records despite multiple calls and emails to both administrative staff and management. To date, I have received no response. This lack of responsiveness is unacceptable and directly interferes with my ability to pursue timely care elsewhere, particularly when I have been explicitly advised that timing is critical in this process. If your case is routine and requires minimal physician involvement, you may have a satisfactory experience. However, if you expect access to your physician, clear communication, and a level of care that reflects the seriousness of treatment, I strongly recommend seeking care elsewhere.

My wife and I are extremely disappointed with our experience at RMA. The level of professionalism, communication, and patient support we encountered was wholly inadequate, particularly given the nature and sensitivity of fertility treatment. My wife is a physician, and she has a clear understanding of what constitutes appropriate patient care. We were both genuinely appalled by how her case was handled. The process felt impersonal and transactional, with little regard for the emotional and psychological toll that treatment takes — not just on the patient, but on the family going through it together. At a cost of approximately $20,000 per cycle, the lack of accountability and attention to detail is unacceptable. My wife underwent two cycles that, by admission, were handled incorrectly. This should not happen under any circumstances, especially in a specialty that demands precision and individualized care. Following two failed cycles, we made repeated attempts to schedule a follow-up consultation directly with her physician. Despite multiple requests, we were unable to speak with a doctor. Access was consistently restricted through nursing staff, with no clear path to escalation or physician engagement. More concerning, we were ultimately informed that her physician would no longer continue her care and that she should seek a second opinion. While we are open to doing so, RMA has failed to provide her medical records despite multiple calls and emails to both administrative staff and management. To date, we have received no response. This is unacceptable and directly interferes with our ability to pursue timely care elsewhere — particularly when we have been explicitly told that timing is critical. If your case is routine and requires minimal physician involvement, you may have a satisfactory experience. However, if you expect access to your doctor, clear communication, and a standard of care that reflects the seriousness of this process, I strongly urge you to look elsewhere.​​​​​​​​​​​​​​​​

特别要提一下莫里斯医生的办公室和特蕾西，他们到现在还没给我回电话。别浪费时间了。如果办公室服务差，就算医生再好也没用——你在这个过程中会承受不必要的压力。办公室服务不到位：他们打来电话留了语音留言，但你回电话的时候，根本没人接。打到客服中心的时候，他们根本帮不上忙，因为他们连自己的平台都不了解。🤦🏻‍♀️ 他们根本不知道系统当天早上刚给你发了一封邮件！然后就挂断了你的电话！！！！他们还威胁要取消你的预约，而他们本来有超过两周的时间来跟进他们自己的系统，看看到底出了什么问题。真是糟糕透了。

很抱歉给1星🙈，但就我的情况和情况而言，我真心觉得应该得到比以前更认真的对待。我很高兴自己离开了这家公司，而且应该早点离开。就这样。祝女士们好运，送上宝宝的粉尘吧。

这里很危险，请注意。

绝对是我经历过的最糟糕的经历。不惜一切代价避免。

更新： 另一位医生非常慷慨地同意为我看病。我本应在当天结束前接到电话预约，但始终无人接听，所以我下午3:30又打了回去。前两次都转到了语音信箱。第三次我屏蔽了号码，然后电话立即接通了。这位医生只愿意接听电话。像这种重要的事情，我更希望像二月份那样当面谈。我被告知这位医生不这样做，所以我问他是否可以换医生，结果被告知不可以。所以现在我只能面对一位拒绝当面谈诊的医生，无法与我讨论我生命中最重要的话题。作为病人，我怎么就被随机分配了一位医生？如果我不喜欢他们，那又如何？我应该有权选择更换医生，无论有无理由。 经过反复沟通，他们勉强同意了远程医疗预约。 我也多次联系过James O’Malley，但从未收到回复。 我和未婚夫正在考虑是现在要孩子，推迟婚礼，还是冷冻胚胎再等等。我的卵子数量非常少，而且还在快速下降，所以我想预约医生，看看我们该如何选择。医生拒绝亲自见我讨论这个问题，因为她在二月份就诊过。我的卵子数量从二月到五月一直在下降。从现在到现在，情况已经发生了变化。这是我人生中最重要的决定，我需要医生的指导，但她却拒绝见我。我要求医生给我打电话，但连电话都打不通。我这辈子从来没有被医生拒绝过，更不用说这么重要的事情了。 附图是与护士的对话。负责我们的护士Dayna完全被护士把关了。我无法与她沟通。没有电子邮件、电话或预约。 除此之外，财务部门也很糟糕。他们会重复收费，但你却拿不到发票副本，所以你根本不知道被重复收费了。我也遇到过不止一次这样的问题：账单已经付了，但财务部门却没有将其标记为已付，所以我的账户被冻结了，我无法重新预约（当然，前提是医生还愿意给我看病……）

我对 RMA 生育诊所和她那支出色的团队赞不绝口，他们一路上给予我们无尽的支持。从一开始，洪医生就像一盏希望和关爱的明灯。她不仅在自己的领域才华横溢，而且非常善良耐心。第一次咨询时，她就花时间与我们坐在一起，绘制图表，并详细解释整个过程，让我们感到了解很多，也更加坚定了我们的信心。她真诚的关怀不仅仅局限于临床——在我们不幸流产后，她展现了深切的同情，在我们最需要的时候给予我们希望。多亏了她，我们现在又成功怀孕了，我真心相信她就是人间天使。 护理人员也同样出色——Amanda 护士总是乐于助人、准时且彬彬有礼，让每次就诊都感到舒适和关怀。前台的 Sandra 每次都面带温暖的微笑迎接我们，验血的 Ernesto 每次都幽默风趣、沉稳冷静，让我对每周的抽血都充满期待。 RMA 的护理工作中有很多优秀的人参与其中，虽然我可能记不住他们所有人的名字，但我还是想对你们每个人说声谢谢。我在 RMA 的每一次互动都是积极的，我将永远感激你们每个人在帮助我们家庭成长中所发挥的作用。谢谢你们，RMA！

RMA 很棒。Gill 医生是一位非常出色的医生，她知识渊博，富有同情心。与治疗团队的沟通非常到位。我可以直接在应用程序上给我的护士发消息，她会立即回复。这真是太棒了！医术高超。

记录请求的后续行动 尊敬的诊所老板， 12 月 18 日，我提交了将我的医疗记录发送到另一家诊所的请求。我得到保证，记录将在 10 天内传真过来。然而，截至今天，即 1 月 4 日，我还没有收到任何确认，并且我发送给medicalrecords@ivirma.com 的后续电子邮件也没有得到答复。没有人再接电话了。 这种延误给我带来了极大的压力，因为每一天对我的护理都至关重要。我恳请您了解我的请求的最新状态，并尽快解决此问题。 感谢您对这一紧急问题的及时关注。

我们永远感谢 RMA 为我们带来了两个美丽、健康的男孩。我们多年来尝试自己怀孕，但后来发现了生育障碍。经过 2 个不成功的 IVF 周期后，我们最后的 2 个胚胎变成了洛根，两年后变成了卢克——感觉这是命中注定的。 我祝愿所有正在经历这一充满挑战的旅程的人们拥有力量、耐心和爱。

永远感谢莫里斯博士和她的注册护士戴娜为我们带来了两个漂亮的孩子。

如果您自付费用，请准备好见证这个地方的真实本质。缺钱并且会找到任何借口向您收取高额费用。 即使在我们预付了体外受精转移的全额费用后，财务协调员 Jennifer Tesoriero 在我出院后仍然给我发电子邮件，说在我付费期间提供的一些服务不知何故没有得到支付。任何曾经与 RMA 合作过的人都知道，他们会在提供任何服务之前让您付款，但不知怎的，我仍然欠下近 2000 美元的账单，这是在我离开后被挖出来的。 当我要求解释时，因为我有她的电子邮件证明，证明我已全额付款，以及为什么在提供服务之前没有通知我这些费用，她说她的主管会联系我。几个月后仍在等待那个电话。 对于那些用几个不同的电子邮件地址回复这些评论来联系你的人，我已经给你们发了多次电子邮件，但从未收到回复。