美国 Cleveland Clinic - Twinsburg

所有员工都很关心您和您的需求。

这里环境非常干净。工作人员也很棒。

员工都很友善，他们真的很关心你。

这是他们所有办公室中位置最好的。工作人员对患者及其家属都非常友好。

I have never experienced such an unprofessional and disorganized office, specifically within Pain Management under Megan Krall. It took nearly a year for Cleveland Clinic to finally determine that the source of my pain was a herniated disc in my neck. Throughout that time, I repeatedly felt that my pain was not being taken seriously. Despite being in severe pain and explaining how much it was affecting my daily life, I was continually told to just do physical therapy, with very little investigation into what was actually causing my symptoms. After months of advocating for myself and having to BEG for an MRI, imaging finally revealed a herniated disc. Even after seeing the results, I was again told to continue physical therapy and was offered no pain relief, despite explaining that I could not even dress myself or shower without assistance. I had to push just to get an appointment to discuss injections and pain management. During that visit, Megan Krall insisted she believed the issue was still related to my shoulder, despite the MRI findings being right in front of her. She even questioned which side of my body the pain was on, as though I wouldn't know where I was experiencing symptoms. I was then told that an injection could not be scheduled for several weeks. Only after expressing that I had been suffering for over a year and could not continue living with this level of pain did anyone make an effort to get me in sooner. I was told I would likely be scheduled for the following week but could possibly get in the next day. I was contacted that afternoon saying they were still working on it so it would likely be next week, but the very next morning I received a notification in MyChart saying I had a procedure scheduled. No one had called me. There was no explanation and no appointment time listed. I spent over an hour on the phone trying to get answers, only to receive a message telling me what time it was and to call to confirm. The lack of communication, organization, and empathy throughout this process has been incredibly frustrating. Patients who are living with chronic pain deserve to be heard, taken seriously, and treated with compassion, not like you are just feigning for medication (despite test results) since you happen to have a lot of tattoos. Unfortunately, that was not my experience here.

员工非常乐于助人

医院系统很棒，但有时很难预约。

当地找医生的好地方。不过，他们提前几个月就预约满了。他们提供大部分医疗服务。可惜的是，他们缺少一个地方，可以在等待门诊病人的时候吃点东西。

员工和工作人员高效且非常友好。

美丽的地方！当你走进去时，工作人员非常友善、乐于助人！到达 DRS 楼层后即可轻松办理入住！

进来时我妈妈摔倒了，怎么就快80岁了..从来没有人检查过我们