Cleveland Clinic - Twinsburg, United States

Every staff member cares about you and your needs.

The facility is very clean. The staff are wonderful too.

The staff are friendly, and they genuinely care about you.

This is the best-located of all their offices. The staff are very friendly to patients and their families.

I have never experienced such an unprofessional and disorganized office, specifically within Pain Management under Megan Krall. It took nearly a year for Cleveland Clinic to finally determine that the source of my pain was a herniated disc in my neck. Throughout that time, I repeatedly felt that my pain was not being taken seriously. Despite being in severe pain and explaining how much it was affecting my daily life, I was continually told to just do physical therapy, with very little investigation into what was actually causing my symptoms. After months of advocating for myself and having to BEG for an MRI, imaging finally revealed a herniated disc. Even after seeing the results, I was again told to continue physical therapy and was offered no pain relief, despite explaining that I could not even dress myself or shower without assistance. I had to push just to get an appointment to discuss injections and pain management. During that visit, Megan Krall insisted she believed the issue was still related to my shoulder, despite the MRI findings being right in front of her. She even questioned which side of my body the pain was on, as though I wouldn't know where I was experiencing symptoms. I was then told that an injection could not be scheduled for several weeks. Only after expressing that I had been suffering for over a year and could not continue living with this level of pain did anyone make an effort to get me in sooner. I was told I would likely be scheduled for the following week but could possibly get in the next day. I was contacted that afternoon saying they were still working on it so it would likely be next week, but the very next morning I received a notification in MyChart saying I had a procedure scheduled. No one had called me. There was no explanation and no appointment time listed. I spent over an hour on the phone trying to get answers, only to receive a message telling me what time it was and to call to confirm. The lack of communication, organization, and empathy throughout this process has been incredibly frustrating. Patients who are living with chronic pain deserve to be heard, taken seriously, and treated with compassion, not like you are just feigning for medication (despite test results) since you happen to have a lot of tattoos. Unfortunately, that was not my experience here.

The staff are very helpful.

The hospital system is excellent, but appointments can sometimes be difficult to schedule.

A good place to find local doctors. However, they are booked months in advance. They provide most medical services. Unfortunately, there is nowhere to get something to eat while waiting for an outpatient.

The staff are efficient and very friendly.

Beautiful place! The staff are very friendly and helpful when you enter. Check-in is easy once you reach the DRS floor!

My mother fell while coming in. She is nearly 80, and no one ever checked on us.