Dr. Tania Yousaf, Vereinigte Staaten
3.9
Beratungen 37
Reproduktionsmedizin
Vorstellung des Arztes
Vereinigte Staaten Tania Yousaf
Aspire Fertility Austin
Wir freuen uns sehr, bekannt geben zu dürfen, dass Tania Yousaf als neue Fachkraft für Kinderwunschmedizin zum Team von Aspire Fertility Austin gestoßen ist!
Tania ist stolze Absolventin der Texas A&M University und schloss ihr Studium im Jahr 2008 ab, in dem sie ihren Bachelorabschluss in Ernährungswissenschaften erwarb. Im Jahr 2011 schloss sie ihr Studium an der University of Texas Health Science Center at San Antonio mit einem Bachelorabschluss in Pflegewissenschaft und dem Prädikat „Magna Cum Laude“ ab. Anschließend kehrte sie nach Houston zurück und arbeitete im Krankenhaussystem von Houston Methodist als Pflegefachkraft im Kreißsaal und auf der Entbindungsstation. Ihre Ausbildung setzte sie an der Texas Women’s University in Denton, TX, fort und erwarb dort ihren Masterabschluss in Pflegewissenschaft. Nachdem sie von der American Association of Nurse Practitioners als Family Nurse Practitioner zertifiziert worden war, zog sie nach Seattle, WA, und arbeitete dort in einer gynäkologischen Praxis mit Schwerpunkt auf ambulanter Gesundheitsversorgung. Als Gesundheitsfachkraft möchte Tania Frauen bei Fragen zu ihrer reproduktiven Gesundheit begleiten, unterstützen und stärken. Sie ist Mitglied der Austin Area Nurse Practitioners, der Texas Nurse Practitioners und der American Association for Nurse Practitioners.
In ihrer Freizeit fotografiert Tania gerne, erkundet die Stadt Austin, fährt auf dem Lady Bird Lake Kajak und verbringt Zeit mit ihrer Familie. Außerdem ist sie eine liebevolle Katzenmama eines hübschen sibirischen Katers namens Prince Tiger!
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07: 00 - 16: 00
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07: 00 - 16: 00
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Freitag
07: 00 - 16: 00
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Victoria Ramirez
vor 2 Jahren
21.08.2024
I highly recommend Aspire Fertility!! The entire staff is wonderful and made me feel very comfortable and welcome. Thank you, Dr. Prokai and team, for helping us achieve pregnancy!
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April Flores
vor 2 Jahren
16.08.2024
Dr. Kelley and her staff are an excellent team. They communicate well and help answer questions about the process. I would definitely use her team again.
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Stephany Nelson
vor 2 Jahren
15.08.2024
Dr. Mansfield knew my medical history before I arrived. From the start of my visit, she had a plan for moving forward and was clearly confident about my options. Her bedside manner was excellent, and I immediately felt at ease. I look forward to working with her on the next step of our journey.
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Paige Woods
vor 2 Jahren
08.09.2024
Everyone consistently offered encouragement and support. I came here after a friend had a positive egg-freezing experience, and I am happier than I expected.
The staff are wonderful—inclusive, kind, and quick to answer questions.
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Tianyi Zhang
vor 2 Jahren
06.09.2024
I have been receiving fertility treatment from Dr. Prokai and am very grateful for his outstanding care. He always takes time to listen to my concerns and answer every question, making me feel well supported throughout the process. Dr. Prokai is always thoroughly prepared for appointments, ensuring that each meeting is productive and focused on my individual needs. His compassionate approach and attention to detail have made a major difference in my journey. I strongly recommend him to anyone seeking fertility care.
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Justinh Nguyen
vor 2 Jahren
05.09.2024
Dr. Kelly did an amazing job. She is extremely detail-oriented and made me comfortable throughout the process. I absolutely love her.
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Sara Sodine Parr
vor 2 Jahren
03.09.2024
I had a wonderful experience with my doctor, Dr. Kelly, but their back office is a mess. I had poor experiences over 3 cycles. I am now transferring to a new clinic and have waited 4 weeks for Aspire to send my embryology records. I cannot plan my next embryo transfer because I cannot obtain my records from Aspire.
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Siri Chakka
vor 2 Jahren
30.08.2024
The doctors, nurses, and medical assistants have excellent bedside manner. Everyone is welcoming, friendly, and helpful. I would recommend this clinic 10/10.
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Tanequa Azu
vor 2 Jahren
22.09.2024
The Aspire Fertility representative was patient, gave me options, and was kind. I would choose Aspire anytime; they are wonderful. ☺️
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Chelbi Gilmon
vor 2 Jahren
25.09.2024
Dr.Adallah & my cypress clinic staff is beyond amazing. They have amazing communication & have been there every step of the way. After having 3 failed IUI’s at a different clinic, the haven’t skipped a beat since taking me as a patient. I love them so much. 🫶🏼
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Madison Vang
vor 2 Jahren
01.10.2024
I booked a month in advance and completed all required paperwork. Four days before the appointment, I received a voicemail saying it would be canceled because my paperwork was incomplete. I called back immediately and was told my health history form was missing, but I had never received any notice or communication about this additional form. I rescheduled for the day after the original appointment and completed everything requested.
Two days before the rescheduled appointment, I called to confirm because I had received no confirmation. I was then told it was now virtual, although the original appointment was supposed to be in person. This change was never communicated. The staff, especially the front desk, were disorganized and communicated poorly, which was very frustrating. Based on this experience, I have advised friends to avoid this location and cannot recommend it.
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Mikaella Galvez
vor 2 Jahren
28.09.2024
Dr. Prokai, nurse practitioner Tania, and the rest of the Aspire Fertility-ATX team made my egg-donation experience very positive. They were professional and compassionate and kept me comfortable and informed throughout. I appreciate their support and highly recommend Aspire Fertility ATX to anyone considering fertility care or donation.
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Casey Blancett
vor 2 Jahren
27.09.2024
Love Tania!! I had a wonderful experience with everyone at Aspire!
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Vanessa
vor 2 Jahren
06.10.2024
Tania was very patient and answered every question. I would absolutely recommend her to anyone seeking fertility treatment. She is very knowledgeable.
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Renée Lammers
vor 2 Jahren
03.10.2024
Wonderful clinic—they are friendly and knowledgeable. I had a very positive experience with NP Tania Yousaf and the helpful nurses.
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Leana Morales
vor 2 Jahren
11.10.2024
Great team and great clinic. Everyone is very kind and welcoming. No matter what time of day you visit, you receive the same level of care. They never make you feel rushed or like you are just another number. Every one of them takes excellent care of you and explains the entire process in detail.
I highly recommend this clinic to anyone looking for one.
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Avyn Hernandez
vor 2 Jahren
11.10.2024
We received excellent care at Aspire. All the doctors are wonderful. Dr. Prokai goes above and beyond for his patients.
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Savannah Price
vor 2 Jahren
08.10.2024
Dr. Kelly is very easy to talk to and a great listener. I felt she understood my fertility concerns.
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nsaruna srinivasan
vor 2 Jahren
17.01.2025
Tania is an excellent nurse. She made me feel comfortable and is very knowledgeable.
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Angie Fellig
vor 2 Jahren
12.01.2025
Tania at Aspire Fertility embodies everything you want in a fertility nurse: kindness, compassion, gentleness, and genuine care. I am very grateful for every interaction with her.
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Trenton Lacy
vor 2 Jahren
03.01.2025
Dr. Prokai got my wife pregnant! Twice! But we asked him to!
I cannot say enough good things about how the Aspire Fertility team changed our lives.
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Bre Garcia
vor 2 Jahren
21.12.2024
I left Texas Fertility Center in Central Texas and came here. I felt much better; the technology and doctors are up to date, and they made me feel welcome and comfortable. I was about to start treatment when I became pregnant! The doctor even said he could see on my ultrasound that I had ovulated and might be pregnant. He was right!
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Dania Hubaishy
vor 2 Jahren
24.01.2025
Dr. Wu is the best, and the team is very friendly and responds quickly at every step!! It was a pleasure to be their patient.
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Sarah
vor 2 Jahren
06.02.2025
The care team is first-rate! From the doctors and clinical staff to the front desk team, everyone is helpful and kind.
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So R
vor 2 Jahren
30.01.2025
*Women of color, beware*
Read all the reviews.
If you are a woman of color or do not fit the mold of a traditional white woman, you may want to find another fertility office. This office's nurses and staff are not very diverse. On the day of my egg retrieval in 09/24, the nurses made my experience so painful that I have not returned to the doctor's office since. They were racist and deeply biased against me, making me feel like a criminal because my transportation did not arrive and threatening to call the police if I tried to leave. Please note that after my procedure I was still connected to an IV. I had committed no crime; I was simply a Black woman without support. Then they called me and made me feel inferior ‘because everyone else found a ride.’ Many other women of color have had terrible experiences here. I do not recommend it, especially in the current climate in this country. Find another office!!!!
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Diana Wood
vor 2 Jahren
19.02.2025
I delayed leaving this review because I worried I might someday need this clinic again to complete a transfer. But after all the nonsense with billing, I would rather use someone else. That is unfortunate because Tanya and Dr. Prokai are both wonderful. Financial adviser Casey is a joke and has no idea what she is doing.
I have now waited more than a year for a refund. Before my egg-freezing cycle, Aspire charged me $3100 in advance. Insurance paid most of it, and I actually owed only about $1000. They can see my coverage and should be able to calculate what I owe. During the past 12 months, they repeatedly delayed, submitted duplicate claims, and refused to send basic clinical records for claims, doing everything possible to prevent my insurer from processing matters. Even now, a year later, they still claim there is a pending claim, although there is not, and say they cannot refund me until it is processed. I spent hours on the phone with Cigna trying to resolve this. Every time we tried to reach someone at Aspire, we could not, not even a receptionist.
Despite many Google reviews very similar to mine, I went there only because they were the only nearby Austin clinic accepting Cigna. Huge mistake. During this highly stressful period of your life, find another clinic.
I cannot imagine having to undergo multiple retrievals and transfers with them. They might take a great deal of my money. These business practices are criminal. I am certain I am not the only person they treat this way. I am glad it was only $2000. I suspect they are holding much more from unsuspecting women and families.
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The M’s
vor 1 Jahr
18.06.2025
Great experience with transporting our embryos and with the 3rd party coordinator, Antonella! We're transferring our embryos to our surrogate within the next couple of weeks and can't say enough about the service so far with Aspire. Dr. Kelly is fantastic, warm, friendly and seems like her plans are empirically based, which is refreshing. We had a very negative experience with Texas Fertility and Dr. Probst, but things happen for a reason. Here we are with a new team.
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Chyanne Dix
vor 1 Jahr
05.06.2025
Tania was amazing! She took the time to explain the entire IVF process in detail and answered all my questions. If you are looking for a caring IVF team, Aspire Austin is the place to go!
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Sara Miller
vor 1 Jahr
29.05.2025
I froze my eggs at Aspire Fertility in February. I had my first online consultation with Dr. Kelley in December, when she gave a broad overview of testing, injections, monitoring, and retrieval. I asked nothing because I did not know what to ask. Costs were not discussed, and I assumed someone would discuss them later.
At my testing appointment, the nurse practitioner explained what she was looking for on ultrasound and said she would tell me the next steps after the blood results. Two weeks passed with no news. I messaged the doctor through the app and explained that I hoped to start with my next menstrual cycle, 10 days away. A nurse said that was fine; I only needed to sign the financial agreement and would receive medication within days.
She did not explain that signing would generate a $10,000 electronic bill, with no mention of payment plans or installments. Fortunately, I was prepared to pay out of pocket. It was hard to find the right person for questions, which could delay medication ordering.
Aspire uses a third party for medication orders. They sent mine to the wrong pharmacy and could not redirect it, so I had to call for a transfer. Some prior authorizations were delayed, and the third party had no way to expedite them. I had to ask Aspire for an urgent order. This phone tag took hours. My final medications arrived the morning treatment began, only because I persisted.
The first appointment felt chaotic. My provider said, “You know what to do,” but I did not. Dr. Prokai, who was not my doctor, performed an ultrasound, said I would receive injection training videos that evening, and dismissed me.
They told the front desk I felt unprepared. A medical assistant returned and asked what questions I had, but I still had none because I did not know enough to know what I did not know. The videos were detailed but omitted what injections might feel like, that I might not want to be alone, or that I might need to sit down. Thankfully, a friend insisted on staying. I fainted after my first injection. I had no emergency contact and called a physician friend for advice. Had I been alone, I might have quit immediately.
I wish I had known how much support I would need. Friends came over during injections for the first several nights. I asked Dr. Kelley to perform my second ultrasound and told her how stressful the medical issues, unexpected costs, and poor communication had been. She said nurse Rachel had answered all my messages, which was true—but only after I worked out what to ask. Her response was, “I'm sorry you had that experience,” as though she were not central to it.
Treatment continued. I learned about fatigue, mood changes, and discomfort through Google. Monitoring occurred during work hours and could not be scheduled. Retrieval required a full day off. Thankfully my job was flexible, but Aspire never discussed the scheduling impact. I received my calendar the day treatment began.
To my surprise, Dr. Prokai performed my egg retrieval, although by then I trusted him more than Dr. Kelley. They never explained that someone other than my doctor might perform it.
No one told me what happened to my eggs. I had to ask. Nurse Rachel said they were “safely stored.” A week later, the laboratory director called and explained more clearly. I also had to ask about storage fees. Despite repeated requests, I never spoke with the clinic manager, so I contacted a patient experience representative.
Aspire's communication, patient support, and transparency were terrible. I had to advocate for myself at every step. I was fortunate to have good friends, financial resources, and a flexible job. I would not recommend Aspire to anyone without strong outside support and time to learn and manage the process themselves.
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Zehra Fatima
vor 1 Jahr
23.05.2025
“Every time I call, they do not answer. My calls always go to voicemail.” This is extremely frustrating.
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Angele Anderson
vor 1 Jahr
07.07.2025
After visiting another fertility clinic, I felt very discouraged about the entire IVF process.
Aspire Fertility changed everything. For the first time, I found a clinic where I truly felt at ease. When uncertainties arose, the staff addressed them quickly and made the process as simple as possible. They arrange everything, from quick Zoom appointments for clarification to scheduling and financing. Angela Kelly's team is wonderful and answers questions promptly. They are knowledgeable, caring professionals who make you feel valued rather than like a number. Their portal makes communication easy, and they continually seek feedback to improve. Because of my circumstances, I may need another IVF cycle, and I only wish I had gone to Aspire Fertility first. I cannot emphasize enough that this is the best clinic for fertility care. Do not make my mistake by going elsewhere first.
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Danielle Connally
vor 1 Jahr
04.07.2025
Dr. Prokai is wonderful. He is highly skilled and the best doctor I have met. Aspire's staff are excellent and respond very quickly to portal messages, usually the same day. I would recommend this clinic to anyone seeking fertility care.
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james smith
vor 1 Jahr
03.07.2025
Stay away from this clinic. Unless you are booking as a new patient, it is impossible to speak with anyone. They are excellent at scheduling and responding promptly when they want to collect money, but they disappear when they owe you money. We have been fighting with them since April 2025 and still have no resolution. I have never experienced this level of unprofessional conduct at a medical facility.
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Erika Herrera
vor 1 Jahr
02.07.2025
Patient support is nonexistent, and the finance team took an entire week to respond about an invoice. In fact, they never responded; I finally reached them by phone after leaving five voicemails. Clinical support is also nonexistent. Nurses respond to messages only between 7:30 and 8:30 a.m., or you must wait a day for a reply.
For my first appointment, they scheduled bloodwork at a downtown clinic and then an ultrasound at the same location. The clinic appears severely understaffed and overwhelmed. The last time I visited, there were 18 people in the waiting room. I was so shocked that I counted them.
Proceed with caution.
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Julie Cappello
vor 1 Jahr
29.06.2025
The staff are completely unresponsive, and it is impossible to get answers. They could not provide an estimate for the consultation fee. When my boyfriend tried to schedule self-pay testing, they said he needed a referral. Even after he obtained one, they ignored him completely. When you are spending $10,000 and putting your body through tremendous strain, you need a clinic that communicates effectively, but unfortunately this one cannot. I thought the nurses/doctors might be better because the clinic's overall ratings are high, so I do not know how they decide who receives good care and who is completely ignored, but beware!!
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wen Usa
vor 1 Jahr
29.08.2025
The staff were very friendly, the doctor explained everything well, and the entire team was kind and professional. My visit was perfect.
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Cameron Hardy
vor 12 Monaten
16.09.2025
I scheduled an appointment at a clinic listed at a North Austin address. I never received a confirmation email or was told that I had to install an app to get any information.
I eventually went to the clinic I had called to schedule, but it was closed. I called the main line 10 times with no answer or callback. I was finally told I had to drive twice as far to another clinic.
They never contacted me to discuss my test results. They expected me to read and interpret my own medical records.
They submitted a second referral for my wife but lost it. I had to resubmit it more than a week later before they called me back. When I first contacted them, they said no consultation was needed. When scheduling, they said one was required.
There is a complete lack of communication. They have only caused me headaches.
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Texas Service Company Notary
vor 11 Monaten
14.10.2025
***Update***: Aspire, I saw your response to my Google review. As a Black woman, I feel no need to call and discuss my experience further. Deep down, I know that nothing will truly be done to address the racism embedded in your system. No matter how many laws or policies are created to supposedly "protect" people who look like me, they cannot change what resides in a person’s heart. At this point, your apology means nothing to me. What it does make clear is that I need to stop placing trust in a system built by—and for—people who view those who look like me as less than human.
My experience with Aspire left me deeply disappointed. I invested time, money, and energy into a system that, in practice, didn’t seem built to support people who look like me. The doctor I saw was dismissive and unwilling to listen or explore alternative options. Throughout my time as a patient, I couldn’t shake the feeling that I was encountering a subtle form of racism. It felt as though, had I been of a different race, more care, empathy, and treatment options would have been readily offered.
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Starr V
vor 11 Monaten
04.10.2025
I am writing this review to thank ALL of the kind, caring and compassionate team members at Aspire Fertility who helped us on our fertility journey. We came to Aspire having already completed several fertility treatments at another clinic and feeling disheartened by the lack of success. What made Aspire experience different, was that we didn't feel like we were "just a number." Even though I did not see my doctor as frequently as I would have liked (I get it -- doctors are busy!) I received the best care from every person I interacted with (shout out to the girl who did my ultrasounds, you are the BEST, and my nurse who was always ON IT with every question or concern I had, and even the super nice doctor and anesthesiologist who did my retrieval).
We are happy to say that we are finally moving on to the next chapter of our lives - thank you Aspire!
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Sousou
vor 12 Monaten
25.09.2025
Dr. Angela Kelley is amazing! After a terrible 18-month experience at another clinic, I was referred here and quickly felt at home. From the warm, friendly staff to Dr. Kelley treating me like a person, understanding my medical history, and recommending the treatment best suited to me, this was the first time I felt a clinic genuinely wanted me to become pregnant rather than simply make money. Dr. Kelley is very optimistic and made me feel completely comfortable. Long story short, I was not at this clinic long because I became pregnant on the first try, and I will always be grateful :)
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Lindsay Atkinson
vor 10 Monaten
22.11.2025
I absolutely love Tanya. Her explanations are excellent and easy to understand. She is highly knowledgeable and approachable.
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Falise Jones
vor 10 Monaten
11.11.2025
I was not trying to become pregnant; I only wanted to see whether anything was wrong. They were very professional, and my doctor was incredibly intelligent. Even better, she looked like me. I learned so much. I love this place!
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Belinda Keelen
vor 10 Monaten
08.11.2025
My experience with Dr. Kelly and Aspire was terrible. They made an already stressful and emotionally difficult fertility journey even worse. Communication with Dr. Kelly was extremely poor. She repeatedly said she would do something but never followed through. When you try to contact her or her team, no one responds. My husband and I also had numerous problems with billing. For 8 months, they kept telling us they were addressing a dispute with our insurance company. We had to keep calling and messaging through the app for updates, but the issue remains unresolved. We wasted nearly a year trying to conceive while dealing with Dr. Kelly and the entire Aspire team.
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capricia johnson
vor 10 Monaten
08.11.2025
I had a truly wonderful experience with my provider, Ms. Tanya. She is excellent and highly knowledgeable. Whenever I had a question, she answered patiently and thoroughly until I fully understood. She made me feel very comfortable and excited about the experience. The entire process was absolutely wonderful!
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Amira Ibrahim Bednowitz
vor 9 Monaten
17.12.2025
I completed two treatment cycles at Aspire Fertility Clinic, but unfortunately the experience was consistently chaotic and stressful.
The first cycle was very difficult, and I expected the clinic to address the problems during the second, but it did not.
During last year's first cycle, my medications were sent to six different pharmacies despite my providing all insurance information in advance. The clinic repeatedly told me to call each pharmacy myself to resolve matters and obtain medication on time. The situation became so bad that my husband had to visit the clinic manager in person to coordinate care. Throughout the cycle, I felt left to figure out scans, bloodwork, and even birth-control use without clear guidance.
When the second cycle began this October, I expected the pharmacy issues to be resolved. Instead, medications again moved between several pharmacies, causing delays and postponing treatment. Although insurance covered my egg retrieval, communication between the clinic and insurer remained poor. I received more than a dozen collection emails demanding payment I did not owe.
The current clinic manager said the issue had been resolved by the account manager, yet payment notices continued. My emails and calls now go unanswered, and I worry this mismanagement will damage my credit or leave me responsible for money I do not owe. I do not know whether legal action is the only remaining option.
Fertility treatment is already physically and emotionally exhausting. Patients should not also have to manage pharmacy coordination, billing disputes, and unanswered messages. Aspire fell far below the standard patients deserve for organization, communication, and support.
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Jayla Henry
vor 9 Monaten
17.12.2025
If negative ratings were possible, I would give Aspire Fertility one. The clinic's billing is terrible. IVF is already emotionally stressful and painful, and paying to have our beloved baby was difficult enough. Aspire makes matters worse by not communicating. Carefully review every bill sent to you and your insurer. Aspire charged me thousands of dollars multiple times for the same services, and I paid far more than I owed. Had I not noticed, I might have overpaid by more than $10,000. If duplicate charges lead you to overpay, do not expect a refund. Instead, Aspire may send your account to collections—even though I owed nothing and had receipts proving every charge was paid by me or insurance. The collection agency needed Aspire to provide updated information to remove the item from my credit report. Aspire apparently knew how to send information that damaged my credit but not how to submit an update removing the debt. I waited more than three months for a return call. LAUREN DANIELS from billing finally called but was no help. She claimed Aspire could do nothing once the matter went to collections, while the agency said it needed Aspire to verify payment, which Ms. Daniels refused to do. ASPIRE FERTILITY is a joke. Find another IVF clinic; this journey is already hard enough.
I never write reviews, but this experience required one. They tried to overcharge me by more than $10,000 in addition to thousands I paid out of pocket while also billing insurance. They refused a refund and refused to remove the item from my credit report. Aspire is a scam. Be careful!!!
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Lucy W
vor 9 Monaten
08.12.2025
I had an excellent egg-retrieval experience. The team was friendly and professional, and they are one of the few clinics that works with my insurance. Highly recommended!
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Lydia Bell
vor 9 Monaten
05.12.2025
A very pleasant and informative visit. She explained everything clearly, and my partner and I cannot wait to begin this journey with her.
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Taylor Pressley
vor 6 Monaten
18.03.2026
Dealing with the financial and billing team has been a nightmare. They cannot provide clear answers. Before my appointment, they misled me and left me unaware of the costs; now the amount due in the portal keeps changing. They update the number without providing an itemized bill, so I do not know what I am paying for. I repeatedly tried to resolve this privately, but Aspire never contacted me to explain or address it, so I am sharing my experience publicly. For over a month, I have asked to speak with a supervisor. They always say they will leave a message, but no supervisor has contacted me. I also contacted various teams through the portal, and they only said they would ask finance to call. Other reviews suggest this is a common problem. Fertility is already a vulnerable issue, and women spend time, effort, and often years of savings to preserve their options. This is especially frustrating.
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Della Love
vor 7 Monaten
02.02.2026
He answered questions very well, made me feel comfortable, and was easy to talk to.
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Katie Andersen
vor 8 Monaten
24.01.2026
This is the best service I have experienced in the area. Dr. Kelly is honest, reliable, and professional and truly puts patients' needs first. Aspire has excellent facilities and offers a refreshing, people-first approach to egg freezing. If you want a clinic that prioritizes patient health over profit, this is it!
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Jennifer Toledo Vélez
vor 8 Monaten
24.01.2026
I really like my doctor, Olivia. She is a very kind and respectful person. I appreciate how she handles the medical issues we discuss. Now I trust only God and you. Thank you...
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Bob Norris
vor 7 Monaten
19.02.2026
Do not go to Aspire in Austin. The clinical staff repeatedly make mistakes, management and employees are completely incompetent, and patients are treated like sources of money without compassion. Austin has many other excellent clinics—go elsewhere!
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Skye Li
vor 7 Monaten
18.02.2026
Update:
After I posted my complaint, the financial manager called—not to apologize for delaying my treatment, but to ‘educate’ me about how fortunate I was to have good insurance. She admitted they impose long waiting periods on everyone as standard policy to avoid liability. Her attitude was arrogant and missed the point: I already had the approval documents ready, but they refused to review them. This clinic treats patients as numbers to process rather than people who must follow fertility timelines.
Original review:
I am writing to warn other patients with strict fertility timelines. Although the clinic’s clinical care may be adequate, its financial and administrative team is completely disconnected from the realities of fertility treatment.
I urgently needed an ultrasound scheduled for the next day to remain within my clinical window. I proactively emailed the finance team with proof of insurance to prevent a delay. Instead of helping, they sent a generic template stating that standard approval takes ‘7–10 business days.’
Telling an infertility patient who needs care tomorrow to wait two weeks for administrative paperwork—especially after the patient has submitted all required documents—is negligent. It felt as though bureaucracy was being used to mock me while my treatment window closed.
This process is already stressful, and it is even worse when administrative staff obstruct treatment. If your schedule is tight or time-sensitive, proceed cautiously and do not expect this clinic to process your paperwork promptly.
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amirag exi
vor 7 Monaten
12.02.2026
I do not know Dr. Kelley well, but her care team is extremely inefficient. They seem to take the next step only after repeated reminders, which is very frustrating.
I feel I wasted more than a year here. Even after more than three IUI cycles, they showed no urgency or proactive planning.
If you have other options, I strongly recommend avoiding Aspire Fertility.
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Jillian C
vor 7 Monaten
12.02.2026
I am very satisfied with my IVF experience here. Every doctor and nurse I met was warm and thoughtful, especially Dr. Oliva and nurses Laurel and Maddie, who helped me relax when I was extremely nervous. My primary nurse Rachel was also wonderful. She was very patient and responded promptly whenever I messaged her through the app. Even the anesthesiologist and IVF laboratory staff I met on retrieval day seemed to genuinely love their work. I am very happy—thank you!
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Nicholas Scott
vor 6 Monaten
10.03.2026
The reviews here are greatly exaggerated. This is the most poorly communicating and careless clinic I have encountered.
The office looks luxurious, but that is all. Examples of their negligent patient care include:
They referred us to another specialist with the wrong date of birth.
They never billed insurance correctly. We called four times over three months, yet emails continued showing a false balance.
They performed blood tests too early; another fertility specialist explained that the results could not reflect our true situation.
Across three visits, the nurse never explained the stages or timing of IVF, leaving us with almost no understanding of the process. Our next clinic took time to explain everything thoroughly.
When we requested that records be sent to another clinic, the receiving doctor said they were incomplete. I called five times in one week but could not reach a nurse, medical assistant, records administrator, or anyone else, and nobody returned our calls.
I recommend staying away from this clinic, even if it looks warm and comfortable.
F
Farah Shalwani
vor 6 Monaten
06.03.2026
My child is now over a year and a half old, so this review is long overdue. We are deeply grateful to Aspire for helping us build our family! Dr. Prokai is compassionate, understanding, attentive, and always puts patients' needs first. Special thanks to Jenna, who was also outstanding. IVF and fertility treatment can be an exhausting whirlwind. Aspire's medical team were true partners throughout the journey, and I highly recommend them. Thank you so much, Dr. Prokai!
D
Dananiquie Anderson
vor 6 Monaten
05.03.2026
Tania was amazing. She answered all my questions and was very knowledgeable. She was thoughtful, kind, and gentle. Thank you, dear 🥰🥰
Update: My modified natural protocol and frozen embryo transfer were successful, and I now have a 19-day-old daughter. I thank Dr. Kelly and her entire team for giving me the most precious gift—my beautiful Unique Grace 🥰🥰
B
Bailey Henry
vor 4 Monaten
12.05.2026
Dr. Kelley is incredibly thorough, attentive, and knowledgeable, and she always takes the time to truly listen and answer every question I have. She has such a calming presence and consistently puts my worries at ease, especially during difficult and emotional moments. Her nurses, Taylor, Jenna, and Rachel, are absolutely amazing as well. They are super responsive, kind, compassionate, and always willing to answer any questions.
M
Molly Trinkoff
vor 4 Monaten
08.05.2026
It is impossible to reach anyone by phone. I had testing last month and still no one has contacted me for follow-up. I cannot afford any more delays. I am preparing to change clinics.
A
Adam Downey
vor 5 Monaten
24.04.2026
Title: Unprofessional, Unreliable, and Exhausting—Stay Away
My wife and I came to Aspire Fertility at one of the most vulnerable times in our lives, hoping for support and professional help. Instead, we encountered an unacceptable level of inefficiency and poor communication from a medical provider.
Communication at this clinic is virtually nonexistent. Reaching the clinical team is a nightmare; their voicemail is often full and cannot accept messages. When you finally reach someone, they cannot answer even basic questions. Instead of helping, they repeatedly direct you to the Prelude App because it is supposedly "more efficient," rather than connecting you directly with support. It felt like a deliberate way to avoid responsibility, and the app proved as useless as their phone system. They promised callbacks that never came, leaving us without answers.
After we decided to transfer to another provider, the refund process was even worse. Through the app, we were told that a refund for services not yet provided would take about 60 days because of a cumbersome manual review and mailing process. We waited patiently for 10 weeks and urgently needed the money to begin treatment at another fertility clinic in Austin.
When the check still had not arrived, we contacted them and were told the refund had been returned to my card in week eight. They never notified us that the refund method had changed or that the matter had been "resolved." Because of their incorrect internal information and complete lack of transparency, we waited more than two months for a check that was never coming.
This level of administrative negligence is extremely disappointing. For a clinic serving families hoping to have children, their lack of compassion and basic customer service is disgraceful. If you want a team that values your time, money, and emotional well-being, go elsewhere.
A
Alexandra Elenis
vor 5 Monaten
24.04.2026
I really like her. She is energetic and knowledgeable and takes time to answer questions.
M
Madison
vor 4 Monaten
23.05.2026
I cannot say enough good things about this clinic. Everything was excellent from start to finish. Dr. Kelly is highly skilled, and her meticulous service and warm, attentive care meant so much to us. She supported us throughout the entire process. Our nurse, Rachel, was also excellent and patiently answered all our questions. The clinic's online platform was very easy to use. Everyone was welcoming, and we are deeply grateful to the entire team.
G
Giulia Herrera
vor 4 Monaten
18.05.2026
I recently transferred from two other clinics to Aspire Fertility, and the difference in service is remarkable.
From the first consultation, Dr. Oliva was excellent. She is warm, knowledgeable, and skilled at explaining complex medical information in clear terms that anyone can understand, even without a medical background. I feel very reassured having her guide me through the process.
I must especially thank her physician assistant/medical assistant, Chinyere, who is truly outstanding. I arrive at every visit with many questions and concerns, and she not only responds promptly and thoroughly but also calls to ensure I fully understand and feel comfortable before proceeding. I can only imagine how many other patients she manages, yet she always makes me feel genuinely heard. She has relieved so much of my stress, and I feel very fortunate to be in her care.
I highly recommend Aspire Fertility, especially Dr. Oliva and Chinyere!
P
Philip Lambrakos
vor 3 Monaten
18.06.2026
Extremely poor customer service and treatment of “patients.”
I contacted customer service several times through their portal but received delayed responses or no response at all, even though they insist on communicating only through the portal.
I strongly recommend that you avoid this company.
S
Soledad Fernandez
vor 3 Monaten
15.06.2026
Absolutely terrible. There is a complete lack of communication, and they cannot provide the information needed for appointments. No one ever answers the phone, and Dr. Kelly’s patient care coordinator ignores messages in the app. If you expect even the most basic level of care and accountability, do not come here.
M
Mary Crudu
vor 3 Monaten
13.06.2026
My issue has been resolved, so I wanted to update my review. Thank you for your help.
I also think there is room for improvement in communication, but in any case, thank you for resolving the issue.
A
awilso47
vor 3 Monaten
12.06.2026
Tania is amazing! It was a pleasure working with her. She explains the entire process very clearly and is always available to discuss the next steps. She made the whole process incredibly easy. Thank you, Tania!
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Viele Jahre Erfahrung
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Englisch
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Texas A&M University
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Unterstützung bei Präsenzterminen
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Adresse der Klinik
911 W 38th St #402, Austin, TX 78705, Vereinigte Staaten
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