IVF Michigan Kinderwunschzentrum – Bloomfield Hills, USA

We obtained only one blastocyst from 9 eggs, but I got pregnant, and we couldn't be happier!

We are deeply grateful to Dr. Shamma and the entire team for helping us throughout this journey. We were very fortunate to become pregnant after just one ovarian stimulation cycle and one embryo transfer, and we sincerely appreciate all the care and support they gave us along the way. Everyone at the clinic was kind, patient, and considerate. Whenever I had a question or concern, the team always responded quickly and reassured me. This journey can be stressful and emotional, but they made the entire process feel less frightening and overwhelming. Dr. Shamma is highly professional and experienced, and we always trusted him completely. During anxious moments, I often recalled his reassuring words, which helped me calm down and feel less worried. That meant so much to me. We would also like to express special thanks to our coordinator, Edita. She was very gentle and kind, and always so warm and supportive. She made every interaction feel comfortable and caring, and her positive energy made our entire experience even better. We sincerely appreciate everything she did for us. Thank you again for helping us achieve our dream.

Although we have not yet achieved the outcome we hoped for, we remain hopeful as we continue IVF treatment and feel fully supported. The text messaging system is excellent, and responses are always prompt and helpful. As others have mentioned, the executive director is outstanding. She made me feel more comfortable with this decision, listened carefully to my thoughts, offered guidance, and quickly connected us with a financial counselor when we needed one. Dr. Starr is absolutely wonderful! She is knowledgeable, compassionate, and genuinely puts her patients' best interests first. You can feel how passionate she is about her work. I know we are receiving the best possible care! We are happy to begin this new chapter of our lives with such a caring team.

I do not recommend this clinic. My initial consultation was virtual, and the doctor was more than 30 minutes late. For such a private matter, a virtual appointment felt inappropriate and unprofessional. I felt like an ordinary patient being treated as just another number in an assembly line. When the doctor finally joined the call, he had not reviewed my medical records and called me by the wrong name. This made me feel that he had no idea what he was looking at and simply did not care. I am extremely disappointed with this clinic and will definitely never return!

Although the physicians at Michigan IVF are highly skilled, their billing practices are questionable. In April 2026, I received a bill from January 2024. Receiving a bill more than two years later seemed strange. I called in April, but customer service could not answer my questions because they had changed billing systems and could not access information that old. My insurer had no record of a claim for the bill. I asked the insurer to contact them, but the billing department could not find a claim number either. My insurer is still waiting for the billing department to provide one. Now, when I call the number on the bill, a recording says it is unavailable. I recommend finding a fertility clinic with more ethical practices.

My experience at IVF Michigan was amazing! Dr. Ahmad Hammoud is the best doctor I have ever met. He listened carefully to my concerns and answered all my questions. Thank you for helping us have our first baby with just one IVF cycle ❤️, and thanks to the wonderful staff, including receptionist Michelle and the excellent nurse Annalise! I will definitely return for follow-up care ☺️. Thank you again! Bree

Updated review: Their patient/provider liaison, Lisa, called and helped resolve the issue. She explained that HAP plans have different tiers and mine does not cover Dr. Hammoud. Because of the communication error, she said they would cover the cost. I am awaiting a receipt to confirm this and appreciate her advocacy. HAP members beware: This company engages in fraudulent practices. Dr. Hammoud was listed as participating in my HAP plan, so I consulted him. After a 15-minute virtual visit, he suggested that my fertility concerns might be caused by my age, 34, and excessive exercise, 25 minutes four days a week. Without any testing, he charged $230 and urged me to begin invasive IVF immediately. Only afterward was I told he did not actually participate with my insurer. HAP had no record that the facility had submitted credentialing documents and removed it from the network. Repeated calls, messages, and texts to billing went unanswered. Rude customer service representatives repeatedly insisted it was my fault and they could do nothing. At best, the experience was extremely unprofessional. At worst, it appeared designed to collect $230 from HAP members who believed the provider was in network. I repeatedly said I would pay if they ensured it would not happen again. By contrast, Michigan Center for Fertility and Women’s Health confirmed my coverage before my first appointment. They saw me in person, based treatment on my individual test results, and used the minimally invasive approach I wanted. Thanks to their excellent care, I am now happily 33 weeks pregnant. I strongly recommend Michigan Center for Fertility and Women’s Health.

As a physician, I strongly recommend Dr. Shamma. He is professional, ethical, compassionate, and excellent at helping my wife and me relax under intense stress. He is courteous and humble. Our treatment was very successful, and my wife is now pregnant. The clinic staff and nurses are also warm and friendly. I especially want to mention Talia. If she is your nurse, you are very fortunate. She communicates promptly and efficiently, is always available to answer questions, and is extremely kind. If we pursue IVF again, we will definitely return.

Words cannot express my gratitude for this clinic. From the beginning, the entire team made me feel supported, heard, and genuinely cared for during an emotional and important time. Special thanks to my nurse, Maddie, who was exceptionally kind, patient, and comforting throughout. She always took time to answer my questions and ease my concerns, which meant more than I can say. Dr. Hammoud was equally outstanding: knowledgeable, compassionate, and genuinely invested in my care. I always felt I was in the best hands. I highly recommend this clinic!

Dr. Shamma and her team are amazing! I highly recommend Dr. Shamma for IVF treatment!

Updated Review 4-Stars Let me tell y'all something about their Director... Director Dana gets it DONE and makes things happen SWIFTLY. Okay!... SWIFTLY!!! I couldn't stay mad even if I wanted to. She saw my feedback, called me in less than 24 hours, listened to me, validated me, got a plan in motion, AND got staff aligned on my care THAT SAME DAY. I also got personalized attention from a different nurse Annalise who came with an action plan and guided through how they will improve my experience from finance to the doctor!!! I've never experienced such a quick turnaround. Updating my review to 4 stars, looking forward to making it 5 stars once we get further into my plan with the new staff. But my goodness, what a comeback! Thanks SO much!!! Previous 1-Star Review If they weren't covered by insurance, I would absolutely never get services from them. I affirm the poor communication styles and the mistakes that others stated they've experienced. The information handoffs between departments, specifically the nurse navigator and the financial coordinator and the finance coordinator to insurance have been very clumsy and at times, completely wrong (finance sent over a procedure I didn't ask for to get approved by my insurance) which led to delays and stress. Everyone fingerpoints (finance would blame the navigator or insurance, navigator would blame finance or the doctor) I've had to have insurance reach out to finance and a lab clarify that the nurse navigator was incorrect in how they read a test result. We did need to change our care plan a couple times because we are new to all of this and had to take it upon ourselves to reach out to other clinics and nurses through insurance that help contextualize and make us aware of risks they didn't make us aware of- so our care plan needed to be adjusted. Instead of acknowledging they could've been more helpful, they all will repeatedly tell you it's not in their lane to help you with 'x' thing and then proceed to give you little to no resources to actually help resolve any points of nonclarity or issues. So it's perpetually your fault for not knowing niche information on various care plans... sigh. They're clearly very siloed and it creates a very disjointed, clumsy, and unprofessional customer experience. They also come off very cold in-person. I've attempted to give them this feedback, but it hasn't gotten much better. If it does change, I will update my review. If you have to use them like us, put on your managerial hat and clarify and double check EVERYTHING. Don't expect much warmth or helpfulness and educate yourself using things through your insurance (they offer nurse counseling) and their finance department so you can best advocate for yourself when you speak to their doctors, nurses, and finance folks. I'm talking codes, acronyms, etc because they speak to you as if you know them and they get a bit annoyed when you ask them to explain. I think they have the elements to do well (their text responses, albeit unwarm, full of unknown acronyms, and wrong at times- it is quick), they have education docs that I was made aware of later in the process. I think if they lead with the education docs and provided reading at each stage (it's a lot of info) and calendars, that alone would be helpful. I also think if when you give them your goal, if they provided all options and a recommendation, that would help care plans be more accurate and fit the intended need. Also, less acronym-speak and more layman's/everyday client-speak would be a huge improvement. Also more accessibility to the Dr. Oh- the lab staff (blood drawing, etc) were pretty nice, I'm excluding them from the review and the person who conducted my 1st ultrasound- she was cool and thoroughlyexplained some things. Not much interaction with Dr. H, except knowing he ordered an unnecessary test and our brief intro call with him. Wish us luck with the rest of the process! I hope you have a better experience than ours if you choose them!

Thank you to Dr. Sharma and his team for helping us build our family. You were tremendously supportive and helpful every step of the way.

Communication is poor. I have worked with them on infertility treatment for three years. Even before their merger with Pinnacle Fertility, communication was an issue, but the nurses were always wonderful and reassuring about any treatment or anything needed during the process. Since the merger, everything feels different. There are many new staff members, and most matters are handled through the portal or by texting customer service. People on this journey already face enormous stress and self-doubt, in addition to spending tens of thousands of dollars to fulfill their dream. The least they deserve is communication. They promise to follow up, but you never hear from them. I strongly recommend thoroughly researching different IVF clinics before beginning treatment.

SMH this place is always a problem. My first cycle with them they completely forgot to call me with my results after transfer and the one after that the communication did not get any better. Now here I am in the beginning of another cycle and I paid in full, signed their paperwork and I’m still waiting on someone to follow up with me. It’s Sunday, haven’t heard anything from them since Tuesday! I only came back because they take the coverage I have but this will probably be my last round with them. Also for the record I had 3 cycles with them none resulted in a live birth. Had to go somewhere completely different to get my son. (CNY) do with this info what you will.

I began treatment at this clinic in early 2024, and I am happy to share that after years of trying to conceive, I am now 10 weeks pregnant. Since the clinic merged with Pinnacle, its systems, organization, and patient communication have improved tremendously. This was undoubtedly a difficult transition for the team, as any major workplace change would be, but it was absolutely worthwhile. I appreciate the entire clinic's persistence, which has made its processes more transparent and the team easier to reach with questions or concerns. The clinic's continued investment in improving patient care shows that patients remain its priority. Thank you to Dr. Shamma, Dr. Star, and the rest of the team for your support along the way. We will return next time :)

Update: More than a year has passed since my last review. I am now 32 weeks pregnant and reasonably satisfied with my experience here. It took a full year and a half to reach this point! During that time, I had to do extensive research to understand the process. The nurses are wonderful, but they can be slow to respond to messages. I still cannot give 5 stars because there is no online portal showing information or charges. Now that I am pregnant, I have to call or email for an updated bill, which is inconvenient. Original review: I wish I could go elsewhere, but I cannot. I feel uninformed about every treatment and issue, and obtaining information always takes enormous effort. I cannot understand why their “patient portal” contains nothing—no laboratory, procedure, biopsy, or other results. It is the 21st century! They told me my procedure was covered by insurance, but I received an unexpected bill. I currently have a $2,300 bill that should have been paid by my insurer but was not. If you call after hours with a question, the main voicemail is always full. If you call the nurses, they respond within 24 to 48 hours, which is frustrating when some matters are time-sensitive. Seriously, if you can, go elsewhere. Save your time and energy because this clinic's quality does not match the money it makes.

The operating room nurses were rude and lacked compassion, discussing patients as though I could not hear them. Breanna Cruz was one of the rudest nurses I have ever encountered, from receiving me at the front desk to taking me into the operating room. She inserted the needle very roughly and left me bruised after drawing blood—the worst blood draw I have ever experienced. This was my second transfer, but Nurse Breanna caused a great deal of unnecessary stress in the 15 minutes before it. Breanna Cruz does not seem to like her job and should not be doing it because her bedside manner is so poor. Worse, after leaving my room, she spoke negatively about me with her coworkers as though I could not hear them. Breanna lacks compassion and should not work at a fertility clinic. Patients are already going through enough and do not need rude treatment from nurses. Kindness is free and essential for patients experiencing infertility. Breanna K, I hope you never have to endure infertility or encounter a nurse who treats patients the way you do! My doctor, however, is wonderful, and we greatly appreciate everything he has done for us during our last two transfers :)

Dr. Sharma and his team are wonderful! They are efficient, kind, and considerate. Dr. Sharma has a calm, reassuring manner. He patiently answers all your questions and guides you through the entire treatment process.

The front desk staff spoke very rudely, and the supervisor there had no idea what they were doing.

Our fertility journey lasted three long years, and this clinic was by far the worst we encountered. We were referred to IVF Michigan for my husband's semen analysis and were told the results would be ready within a week. A month later, we still had nothing. They would neither give us the results nor fax them to our treating physician, so we could not continue treatment, though they made sure my insurance paid. At our next appointment, my doctor had to call their staff and ask an andrologist to review the results immediately because we could not proceed without them. The staff were rude and showed no urgency. A fertility journey is already frustrating, difficult, painful, and emotionally draining. It was disappointing that a facility presenting itself as caring, professional, and efficient made ours even harder. I would not recommend this clinic to anyone.

I highly recommend Dr. Hammoud at IVF Michigan's Bloomfield Hills center! He is patient, warm, and friendly, making every interaction and visit comforting. Special thanks to his team as well! The front desk staff are busy but always smiling and encouraging. Deborah draws blood and is always ready to help. Ashley/Amanda and the other wonderful OR nurses always encourage you, listen, and laugh with you. This was truly one of the best experiences of my life. We completed one egg retrieval, but none of the eggs developed into embryos. A few months later, after following Dr. Hammoud's recommendation to read a book, we obtained several healthy embryos. We then transferred a beautiful-looking embryo, but it did not implant. Dr. Hammoud and his team never gave up. They had a new approach ready each time. We have now completed our second transfer and are pregnant! :) My husband and I could not have done this without Dr. Hammoud and his outstanding team. I will miss them! My entire family will always be grateful for their skill in helping bring new life into the world!

Our story has a happy ending however it was not achieved through this clinic. My wife had 2 children from a previous marriage and she got her tubes tied after her second child. She was in a bad marriage and decided that was the best option at the time. Her marriage failed and a few years later we started dating and eventually married. We decided we wanted children together as I had none of my own. We talked to several clinics and Nobody was doing tubal reversals at the time I guess for legal reasons. Ivf was our best option and we chose ivf michigan & ohio fertility centers. We did all the pretests to ensure we were good candidates for ivf. During this process is when doctors started doing tubal reversals again. We spoke to the doctor about this option again and he told us my sperm analysis showed low sperm count and that the tails of my sperm were rounded and therefore we would have little to no chance at conceiving on our own after a successful tubal reversal. So pushed for us to continue with ivf. We applied for many loans to pay for the ivf and only future family loans would finance us with a high interest high payment loan. We started the grueling process of ivf my wife had 14 eggs retrieved 10 were fertilized and only 1 made it to an embryo. We only had 1 shot. The egg transferred ended in miscarriage. We were left devastated and we couldn't possibly afford to start ivf again and the Dr just had an "oh well" attitude even though our world shattered. Still desperately wanting a child we decided to at least explore our options at a different clinic as we were not happy with our whole experience at Michigan & ohio fertility centers. Our new dr looked at my sperm analysis and said there was nothing wrong with my sperm quality and would give us a 75% chance at conceiving on our own after a successful tubal reversal. We did the reversal which is a fraction of the cost of ivf. Less than 10 months later our baby boy was born and we are so I love with him. This is truly the happiest ive ever been but the financial strain that ivf has put on our family has been difficult. The Dr at Michigan & ohio fertility centers pushed ivf on us when we clearly had a better option i guess it was a bigger payoff for him. We left Michigan & ohio fertility centers heartbroken with grief and financially ruined it was truly the biggest mistake of our lives choosing this clinic.

I wish I could give zero stars. Extremely disappointing experience—not recommended. Use great caution when choosing this clinic for fertility treatment. I saw mixed reviews before coming but decided to try it. After six months of treatment with Dr. Hammoud, I deeply regret that decision. I saw Dr. Hammoud only once, at my initial consultation. Despite three failed IUI cycles, I had no further follow-up with the doctor. Each time, the front desk immediately pressed me to pay for the next cycle without reviewing the previous one or offering guidance or support. The nursing staff were unresponsive and lacked empathy. I left multiple messages and never received a reply. During clinic visits, they spoke to me for barely two minutes after ultrasounds and offered neither information nor reassurance. Once, while standing in the clinic asking to speak with a nurse, I was told to call—even though I was already waiting there. The entire process felt cold, transactional, disorganized, and emotionally unsupported during a physically and mentally exhausting experience. It was discouraging to feel like a number during something so personal. Dr. Hammoud may be an excellent doctor, but he truly needs to reassess his front desk and nursing staff because their poor communication and lack of compassion seriously undermine his work. If you are considering IUI or IVF, I strongly recommend a clinic that is more patient-centered and emotionally supportive. Unfortunately, I feel I wasted six valuable months here and left with nothing but bills, medication, and frustration.

Very disappointing. The doctor seemed wonderful and knowledgeable, but the clinic's service was extremely poor. Three weeks after our initial consultation, we still had not received a quote, follow-up plan, or any communication from the clinic. The doctor told us to call a few days later to schedule bloodwork. We did and booked for the following week. We arrived for the bloodwork, waited half an hour, and then the nurse said she had no record of it. We left. After two weeks of calls and the nurse repeatedly saying she would contact us the next day, we gave up. This was terrible because we paid out of pocket to visit the clinic and received nothing but dismissive treatment.

A heartbreaking and frustrating experience—please read before choosing IVF Michigan I rarely write reviews, but after nearly 10 months of wasted time, communication failures, and physical and emotional exhaustion, I feel compelled to share my experience with IVF Michigan. I began with this clinic in late 2024, hopeful and ready to start IVF. From the beginning, I was told the process could not proceed without payment. I paid, expecting everything to begin, but progress stopped there. Despite repeated calls and follow-ups, the clinic’s internal communication problems became increasingly clear. Nurses said they had never received my messages. Appointment information inexplicably disappeared or was never entered. At times, I felt as though I was shouting into a void, simply trying to be seen and heard by a clinic supposedly focused on care and compassion. After months of effort, I was finally told that the records of my calls and consultations had disappeared. I was stunned. How can this happen at a trusted institution handling people’s most private, painful, and hopeful journeys? The most painful part was the lost time—nearly a year that I could have spent moving forward instead of waiting for calls that never came or fighting for attention. Fertility treatment is not just a medical procedure; it is emotionally, physically, and financially draining. IVF Michigan’s lack of coordination, empathy, and basic follow-up was unacceptable. Anyone considering this clinic should read every review before entrusting them with your future. Your time, emotional well-being, and family plans deserve better than what I experienced. A clinic should help people build their future, not leave them stalled or, worse, feeling ignored. I sincerely hope this review encourages IVF Michigan to reflect on the real impact of its failures and make meaningful changes for future patients.

If I could give this place zero stars, I would. I tried to remain patient and hoped things would improve before writing this review, but unfortunately, they only became worse. To them, you are just another paying patient—they do not genuinely care. The receptionists are rude, and most of the clinical staff are cold and lack empathy. I believe Dr. Hammoud himself cares, but sadly, the rest of the staff do not reflect that. The entire IVF process here is about money. This review is not about whether my outcome was successful; it is about how terribly the office staff at this location treat you. IVF is already emotionally and mentally exhausting. Instead of supporting you, they add even more stress. They rarely return calls or emails, and even when they do, do not expect consistent follow-up. You may wait 2-3 weeks or longer for basic answers or a response. I deeply regret choosing this clinic. If you want to avoid unnecessary heartbreak, emotional strain, and frustration, do yourself a favor and find another IVF center that treats you like a person rather than a number.

Thank you to the incredible team at IVF Michigan in Bloomfield Hills for making our dream of building a family come true. The doctors, nurses, and staff were not only knowledgeable and professional but also exceptionally kind and compassionate. They took time to explain every detail and answer every question, no matter how small, and never made us feel rushed or like just another patient on the schedule. Thanks to IVF Michigan, we are now looking forward to welcoming our little miracle. We will never forget the role you played in this beautiful chapter of our lives. We are profoundly grateful.

I began my IVF journey in Bloomfield in April 2024. It is now May 2025, and thank God, I am 17 weeks pregnant with a healthy baby. I am 31 and had previous complications, so IVF became my only path to having a family. The entire process was well organized. I chose Dr. Shamma because of his excellent qualities, impressive success rates, and achievements. I am so glad I chose him; he was highly attentive and knowledgeable. His bedside manner may be the best I have ever experienced. What I appreciated most was that he respectfully said "bismillah" during my transfer, which made me feel very reassured. I am not certain of his religious beliefs, but his energy was wonderful. The front desk answered 1000 emails from me, haha, and they were very helpful if I was running late. I cannot remember any mistakes. Financially, I did not qualify for the "Progeny" or "Carrot" programs, so paying the full amount at once was quite expensive, but thank God we managed. Finances are handled by a separate team, which keeps everything organized. The financial team is candid, direct, and methodical. They answer questions and ensure the amount you pay is reasonable so you do not overpay. If you want a child and IVF is an option, I highly recommend Dr. Shamma and his team. All procedures are performed on-site in a very clean, organized setting. He was excellent, conducted comprehensive genetic screening, and gave us many tips and recommendations for achieving the best outcome. They use top-quality laboratory equipment, which is crucial to the final result. Thank you for having me. I look forward to returning with my baby in 2026. It was an excellent experience!

We had a wonderful experience at IVF Michigan in Bloomfield Hills. Dr. Hammoud and his entire staff were kind, supportive, and communicative throughout the process. Debbie, the phlebotomist, always made me comfortable during blood draws and was consistently friendly and supportive. They made us feel genuinely cared for, like family. IVF is physically and emotionally exhausting, but their compassion and constant encouragement made it much easier. We are deeply grateful for everything they did for us!

I will always be truly grateful that Dr. Shamma overcame the odds and gave me two beautiful babies. However!!!!!!!! The business is so disorganized and poorly run that every step drove me crazy. Dr. Shamma can be very kind, but there were also times when his bedside manner was poor. I privately found a surrogate through a friend of a friend, and throughout our journey, Dr. Shamma and his nurse repeatedly urged her to go through his surrogacy agency, Gift of Life, instead of working privately with us. “You will make more money,” he said in front of me. I found this very unprofessional, and it made our surrogate extremely uncomfortable. Another example of poor bedside manner occurred after we transferred our last embryo, a PGT-tested high-level mosaic. Dr. Shamma made several comments about waiting for the embryo to “declare itself,” meaning miscarry, during the early stages. This was very distressing during an already anxious time. That embryo is now my happy, healthy four-month-old. Overall, I would research other IVF practices in the area. Some have much better reviews.

Dr. Shamma and his team are amazing! I cannot say enough good things about them and the entire process. They explained everything and answered all my questions. They genuinely care, and it shows! I would not have my sweet baby boy without them 💙

I had a great IVF Michigan Bloomfield experience. Every question I asked received a prompt response, and they took the time to explain everything at all my appointments. The process was straightforward, and they worked with you when needed. I always received an immediate callback. Every appointment was also on time, which was wonderful. Dr. Hammoud was excellent, kind, and honest throughout the process.

Wow! I had my egg retrieval with Dr. Sharma, who is not my usual doctor and this was not my usual office, but I must say my nurses were the sweetest, most caring people I have ever met. My “main” nurse was Amanda C, and her bedside manner was perfect! I was very scared and nervous, and she answered all my questions and made sure I was okay. I then transferred to another nurse and went into the operating room. I do not remember everyone's name, but everyone I spoke with or who helped me was amazing! Dr. Sharma checked on me several times. He was wonderful and made me feel very comfortable. The nurses were the best part of the entire process—please thank them for me 💕

My husband and I had an incredible experience here, and I will always be grateful for every staff member we met. Everyone at the front desk, the nurses, Debbie, and Dr. Shamma made our journey special, and we always felt supported. The hardest part was definitely the medication, but even as someone with an extreme fear of needles, you get used to it quickly, and it does not last forever. I am now 12 weeks pregnant, proving that the work they do here is truly amazing! I would 100% recommend IVF Michigan - Bloomfield Hills to anyone seeking help becoming pregnant.

Dr. Hammoud and the staff at IVF Michigan Bloomfield were wonderful to work with! Everyone was very knowledgeable and thorough throughout the process. I definitely recommend Dr. Hammoud—he is a miracle worker!