IVF Michigan Kinderwunschklinik Dearborn – Dearborn, USA

I had a wonderful experience at Pinnacle Dearborn. The nurses were always so kind, patient, and genuinely supportive, which made every visit much easier. I especially want to thank Jessica, the nurse and phlebotomist. She was very friendly and caring, and she was the only person who could draw my blood successfully on the first try! She always made me feel comfortable and relaxed, even when I was nervous. It is clear that she truly cares about her patients. Thank you to Jessica and the entire staff for the attentive care and compassion!

Jessica is amazing. I am very grateful for her help.

I want to clarify that I am giving two stars instead of one because the doctors here are highly skilled, and I have no complaints about the medical care. But the administration? This may be the worst-run clinic in the entire state. If you are considering treatment here, be aware that communication will be extremely difficult. Poor communication with clinic staff is unavoidable, and keeping up with everything will feel like a full-time job. No matter how many times you call, it takes more than a month to get a simple document from the billing department. All of this adds unnecessary stress to an already difficult situation. If I could do it again, I would choose another clinic and spare myself the stress.

We had an excellent experience here. They were attentive, thoughtful, and caring throughout, and thoroughly answered every additional question we had. I highly recommend this practice to anyone considering IVF treatment.

I cannot say enough good things about Dr. Star and her team at IVF Michigan in Dearborn. Dr. Star is highly skilled, and my wife and I both felt completely comfortable with her. She is intelligent, kind, and attentive. Julia at the front desk and Jessica in the lab were especially impressive. These two women changed our family's life. IVF required frequent visits for testing, blood draws, and more, and they greeted us with smiles every day. They are highly professional and could always answer our questions. Simply put, Jessica is the best phlebotomist we have ever worked with. Her exceptional skill makes treatment much easier for patients. Thank you to Dr. Star, Jessica, and Julia at IVF Michigan in Dearborn!

How can I describe the team at IVF Michigan in Dearborn? Flawless! They are outstanding, knowledgeable, and highly professional. Dr. Star is one of a kind. Julia at the front desk always finds a suitable appointment time. She is consistently friendly and quickly solves any scheduling issue, even when I need a last-minute visit or ultrasound. Jessica is the kindest clinical professional I have met. Before IVF, I was terrified of lab work, but Jessica made blood draws so easy that I am no longer afraid of needles. Dr. Star, the nursing staff, Julia, and Jessica helped me stay relaxed throughout IVF and ultimately welcome our healthy baby girl. Thank you!!!

Dr. Star and her team are very helpful and empathetic. Dr. Star always explains everything patiently and thoroughly. Coordinator Alexis is also consistently attentive and does everything she can to help. Thank you very much for your support. I was previously referred to another reproductive endocrinologist in the area and had a terrible experience. I am glad I ultimately chose Dr. Star!

⭐️⭐️⭐️⭐️⭐️ I cannot say enough good things about IVF Michigan – Dearborn, Dr. Hammoud, and his outstanding team. From the moment I entered, they were more than a medical team; they became my greatest cheerleaders, support system, and family during one of the hardest and most emotional journeys of my life. IVF is not easy. It exhausted me physically and emotionally and sometimes felt overwhelming. Dr. Hammoud and his team ensured I never felt alone. They celebrated every small victory, gave me strength on the hardest days, and reminded me to remain hopeful when I needed it most. Their compassion, kindness, and genuine care are unmatched. Every nurse, doctor, and staff member went above and beyond—always listening, encouraging me, and cheering me on. Thanks to their unwavering support and expertise, I have finally reached the moment I dreamed of. If you are beginning or continuing a fertility journey, this is where you need to be. Thank you, IVF Michigan – Dearborn and Dr. Hammoud, for helping me create my miracle 🤍✨

My wife was referred to IVF by her OB and we were going to start with the IUI procedure. We financed a part of it. IVF received the money and I want to cancel now. I've been trying to get a refund for the past 3 weeks and Kelsey, from the financial dept, on more than one occasion told me that she doesn't know what to do and it's upper management that's dealing with this issue. I keep calling for a resolution and I keep getting their VM. I've left numerous messages and no one will call back. I guess once they get their money, it's screw you and good luck?

My husband and I tried for several years to conceive on our own. When we first visited the clinic, we were nervous but hopeful. We tried two rounds of IUI, but unfortunately neither worked. I was also nervous when we decided to pursue IVF with Dr. Star, but she made the process as smooth as possible. She listened carefully to all our concerns, feelings, and uncertainties. She truly made the entire journey much easier. With Dr. Star and the whole clinical team, I had a very positive experience. I am happy to share that with their help, my husband and I finally became pregnant. If you or someone you know needs fertility treatment, I cannot imagine a better environment or team.

Dr. Hammoud is kind and pleasant, but the staff are poor. I came here for IVF and completed all the tests. When my period began, I called to ask about the remaining steps. They said a nurse would call, but no one has. This is irresponsible and wastes people's time. I have lost interest as well. I am eager to become pregnant and already emotionally exhausted, but they do not understand the effort my husband and I have made. They do not care and do not call me.

Wow. If you genuinely care about your fertility and a possible pregnancy, do not come here. Three days before my appointment with Dr. Hammoud, my husband had a semen analysis at this clinic. During my telehealth appointment, his results were read aloud. Dr. Hammoud initially did not understand that my husband had been tested at the same clinic three days earlier and then could not find the results. After I gave him the ordering doctor's name, he ‘miraculously’ found them and read them off-camera. He told me our chance of natural conception was 5% and our chance with IVF was 60% because my husband's sperm were ‘severely abnormal.’ I could not believe it. All this was delivered during a 20-minute appointment. Four days later, my husband received his results: completely normal, with no sign of sperm abnormalities. No one ever contacted him about either the alleged or actual results. We are completely certain that Dr. Hammoud read someone else's results to me and tried to steer me toward IVF because I have good insurance. Two days later, I had a positive pregnancy test. I cannot overstate how deceptive this practice is. I just received an email from the clinic asking me to begin the fertility process, including a psychiatric evaluation. I will never seek their help again.

This place is very unprofessional. I have called for months to obtain my results. They say my wife's OB-GYN should have them, but he does not. They should have the results because they collected my sample 🤦🏻‍♂️ I do not recommend this clinic; look for another option.

Dr. Star and her team did an excellent job helping my husband and me through our fertility journey.

The authorization team is terrible. They allowed me to undergo testing without telling me the laboratory receiving my bloodwork was out of network. I should have been informed beforehand and allowed to choose whether to proceed with a $3,000 test. The billing representative I contacted was also rude and seemed unwilling to help. After nearly five years with infertility, the lack of professionalism and empathy from this company's staff is unacceptable. Dr. Star is kind, but dealing with everyone else is a nightmare.

We cannot say enough good things about IVF Michigan in Dearborn. Their excellent team, especially Dr. Hammoud and his staff, made our fertility journey much easier. From the start, they were responsive, caring, and fully committed to helping us become parents. When we initially had insurance problems, the financial department went above and beyond to help us proceed. Whenever we had questions or concerns, someone called back the same day, which was very reassuring. Staff such as Jess, who drew blood gently and professionally, were wonderful, and receptionists always welcomed us with warm smiles. They knew our names, which made us feel comfortable. Appointments were quick, with waits rarely longer than a few minutes. Early-morning appointments also kept us from missing work. The Bloomfield Hills location was equally excellent. IVF Michigan made a potentially stressful process feel pleasant and manageable. We are deeply grateful that they helped make our dream of parenthood a reality.

Zero stars—the worst customer service I have experienced. The receptionists look for any reason to say they cannot help you. Toxic, rude, lazy people will ruin your reputation.

I cannot adequately express my gratitude to the staff at IVF Michigan Dearborn. The clinical staff always answered my questions with care and compassion, no matter how basic. After hours, the on-call nurse returned my call within minutes. Jessica made me look forward to blood draws, which still sounds strange when I tell friends and family. Danielle was especially patient with me during infertility and IVF treatment. We will always be grateful to Dr. Hammoud for helping create the beautiful little life we otherwise would not have. Infertility is difficult, but the staff at IVF MI Dearborn made it feel more manageable and shared every emotion with me along the way. I will never forget my experience, and these wonderful people will always leave a mark on my heart.

If I could give this clinic 10 stars, I would. This place is wonderful. The front desk is extremely nice and always on top of everything. I do not know where to begin with Dr. Hammoud. He is truly an amazing doctor who cares, listens to patients, and makes the impossible possible. He is a miracle worker. Zayneb was my primary nurse this year, and her work was truly outstanding. She became a friend, not just a nurse. Jessica is also wonderful; both have beautiful souls. I wish I could stay at this clinic forever. IVF Dearborn has become my family. I thank every one of you. I cannot wait for you to meet our joy in 2025 🙏🏼❤️

My wife's fertility doctor asked me to go to IVF for a semen analysis. I had to call IVF several times to schedule because they needed me to email photographs of my insurance card and the order. Each time I called, I waited more than 20 minutes to speak to someone, even though our conversation lasted no more than 2 minutes. When I arrived, I found the room unsanitary and very noisy. The table was covered with something, perhaps dust, and there was a Styrofoam container that was supposed to hold lubricant but was empty. The room had no toilet, only a sink. During nearly all of the 30 minutes I was there, staff talked loudly outside the door about lunch and other matters. In my opinion, the room should be very quiet and farther from the hallway. I recommend that anyone needing to go to IVF for testing try one of their other clinics. Hopefully they are better than this one.

I gave 5 stars because they truly deserve them. The entire process is emotionally demanding, but with confidence in my providers, patience, and trust, everything went smoothly and I was able to graduate from their Dearborn office. The front desk staff and nurses were very kind and answered my 9,000 questions each day as though this were my first child. Dr. Hammoud is a professional—efficient, confident, reassuring, and patient. As I said, the process requires patience. I prayed for myself and the staff, hoping they would be guided to help us reach the finish line correctly, and praise God, we are here. Thank you all! I will bring the baby back to meet everyone!