IVF Michigan & Ohio Fertility Centers – Grand Rapids, USA

We cannot say enough wonderful things about our experience with Dr. Thakore, Stephanie, and the entire Pinnacle team throughout our IVF journey. They made what could have been an intimidating process feel so much easier and made my wife and me feel comfortable, supported, and cared for every step of the way. Stephanie was amazing and always responded quickly with detailed answers to any questions we had, which helped ease our worries. We are so grateful for the kindness and compassion shown by the entire staff and would highly recommend Pinnacle to anyone starting their IVF journey.

We are very grateful for the care we received. From Dr. Thakore guiding us in developing our treatment plan, to regular communication with our care navigator, Stephanie, and appointments with our nurse practitioner, Haley, we always felt supported through both the highs and the lows.

Everyone was very helpful and easy to work with, making everything so simple... We are very grateful to every staff member...

Avoid this place if possible. My doctor referred my husband here for testing. They said the results would be ready in 3-5 days, but 4 weeks have passed and there are still no results. I keep calling, but they always say they cannot tell me how far along the test is or whether the results have been faxed to my doctor. I will tell my doctor not to refer any more patients here.

Dr. Thakor and my nursing assistant Stephanie made this embryo transfer process very smooth. I felt supported and well informed at every step. I am very grateful for their professional guidance in helping us build our family.

Wow, I hardly know where to begin. The GR IVF team is amazing! We were fortunate to have Emily as our guide and Haley perform our ultrasounds. We were also honored to have Dr. Shama. My husband and I tried for a baby for 13 years before beginning this journey. In just 6 months, they helped us achieve our dream. Thanks to this team's hard work, we now have not one but two beautiful babies. The Korte family sincerely thanks you. We will miss you very much.

Our interactions with the doctor during the consultation and egg retrieval were very positive. However, when it came to billing and payment, we were told that all charges had been processed through insurance and were not covered. We therefore prepaid several thousand dollars for services. After checking with my insurer, I learned that some charges were covered and that this doctor was in network, which should have resulted in a substantial discount. For months, I have tried to obtain the relevant documentation from the clinic and understand why they said the charges had already been processed through insurance. This feels very deceptive and now makes me concerned about their ethics in other parts of the process. I tried to escalate the matter to management, but no one seems to respond. The clinic's communication system is terrible, as is its billing department. At this point, I can only hope the medical team is competent and ethical.

So far so good! I enjoy the supportive navigator experience which I am not accustom to based on the experiences with my previous clinic! Will update as we continue on but our first experiences have been very easy and I definitely feel heard and supported so far. Staff was all very friendly and helpful. Dr. Thakore was a delight to meet and really listened to where we were at and what our previous experiences were to come up with a plan that fits our current goals. I see some concerning reviews left here to have on my radar, but what I can say for initial consultation and some diagnostic testing so far, It’s been nothing short of a very smooth, transparent, and supported process. This is not my first rodeo either. Before we relocated to the area, we had 2 retrievals, 2 fresh transfers and 1 frozen transfer experience with another clinic. While we do have a beautiful daughter from that experience, I can say the communication was lacking and the bulk of the work was on the patient to figure out what the heck they needed to do next with very little guidance. I do not feel that way here yet, it’s been the total opposite and I feel so relieved about it! I hopeful that the experience continues in that positive direction!

If you value communication and efficiency, I strongly advise against this practice. Whenever I had a question or concern, I was transferred repeatedly, eventually left a message, and never received a response. After changing insurance, I contacted the clinic to update my information, but even after repeated follow-up, I was never scheduled with the registered nurse or financial advisor. The clinic seems not to understand or care that people spending large sums on IVF need transparent, effective communication and an efficient care team.

Updating after the clinic contacted me: I chose this fertility clinic with high hopes, especially because this was my first intrauterine insemination (IUI). My initial experience was very positive. The doctor I met during the consultation ultimately led me to choose this clinic. I also appreciated the fertility center's efficient, prompt, and convenient text-message communication. My concerns began with the financial agreement. I was quoted about $1500 and required to complete follow-up monitoring at the clinic rather than locally, as I do not live nearby. I understood that medication was excluded, but believed the quote included the other services related to the procedure. Unfortunately, it did not. The same week as my IUI, I received an additional $200 bill for 'specimen processing.' When I asked about it, my financial advisor said they had not previously known about the fee. I disputed the charge, but it was not waived. Given the substantial financial and emotional investment of fertility treatment, this unexpected cost felt unfair. In addition, the IUI was performed by a nurse practitioner rather than the doctor I originally consulted, and I had no further contact with the doctor after the initial visit. I understand that care teams often work collaboratively, but this was not clearly communicated beforehand, which was disappointing. This clinic may be right for some patients, but I wanted others considering treatment here to know about my experience, especially regarding itemized costs and the level of physician involvement. Update—someone later contacted me and advocated on my behalf, and the extra $200 charge was ultimately refunded. This restored some of my confidence in the fertility clinic.

It is simply a money pit, deceiving people they know are infertile into spending their life savings. My wife took out a $20,000 loan for a transfer that failed, and only afterward did they say there was a less expensive option.

When you manage to reach the staff, they are kind, but communication here is terrible. It takes several calls or emails to receive a response, sometimes after weeks. I will update this review based on our success because growing our family would make it worthwhile. But we are seriously considering switching clinics because reaching anyone here is so difficult.

Dr. Thakore and her nursing team are outstanding. I have no complaints; every visit felt like being with family. I trust Dr. Thakore completely and believed my procedure would succeed because she truly inspired confidence. From the beginning, she took time to understand my husband and me, and I am 100% grateful for all her effort in our treatment. Our journey is not over, but I have complete confidence in her and her team. I strongly encourage anyone seeking a fertility specialist for IVF to contact Dr. Thakore without hesitation. She is 100% professional.

We had a terrible experience with Dr. Shamma. During the consultation, he described my wife's uterus as "not compatible with life"—an extremely disrespectful and hurtful phrase that showed no compassion for an already vulnerable patient. He also diagnosed my wife with a uterine fibroid, claiming it filled her entire uterus. Subsequent ultrasounds with other doctors found no fibroid. Just two weeks after his diagnosis, my wife conceived naturally, and we are now proud parents of a healthy one-year-old child. His careless language, inaccurate diagnosis, and overall approach left us feeling dismissed and disrespected. I would not recommend him to anyone seeking compassionate, professional care.

It was extremely frustrating to make so many attempts to schedule an initial appointment. I uploaded the requested documents three times. The first time was through their website, and I received confirmation that everything had been uploaded, but when I called again, I was told, “No!! The documents are not in the system.” The representative completed all the information by phone and asked me to create a profile and upload everything again. I did so, and my appointment was scheduled. We arranged time off one week in advance, but three days before the visit I received a call from an unknown number. I declined it and immediately received a message saying, “Your documents have not been uploaded, so we canceled your appointment.” I called again and explained. They said they could schedule another day, but not the original date, even though I called within 15 minutes of the cancellation and offered to bring every required document and sign all forms at the hospital. I have to drive an hour each way and request time off a week in advance. You understand that not everyone can do this, right? I have never experienced this level of frustration with any hospital. It should be easier when there are no other options. I am completely disappointed before even visiting.

Dr. Takure is wonderful. The support staff leave much to be desired. We needed help obtaining prior authorization from Aetna. The provider team failed to complete a peer-to-peer review within 14 days. After we got Aetna to allow another peer-to-peer opportunity, the team failed to call the provider precertification line. After being told another prior authorization would be submitted or a nurse would follow up on the required letter and lab work, three weeks later we are now told we must speak with the doctor first. Every team blames another team, and we are not allowed to speak with the team submitting information to Aetna. Extremely frustrating. My spouse and I both work in healthcare. We know this is complicated, but I cannot imagine how many people may pay out of pocket simply because the provider team did not follow through with the insurance steps required for approval.

Like many others, we were patients at TFC and are so glad we switched to IVF MI-GR! IVF MI's fees are transparent and provided upfront, with no hidden charges or surprise bills. The front desk staff and nurses are extremely friendly. They move as quickly or slowly as you need. Dr. Thakore is very intelligent, and I trust her 110% with my care. She is straightforward and honest while remaining very kind, exactly what I wanted. I also had an excellent experience with Dr. Hammoud at the Bloomfield Hills office! I highly recommend IVF Michigan!

Everyone there is wonderful and made us feel very welcome. At every visit, I felt heard and well cared for. I have nothing but great things to say about them!

After a year of unsuccessful treatment at TFC, including 2 failed retrievals, with no explanation of why treatment was not working, my wife and I switched to IVF-MI when it opened in Grand Rapids. The experience was night and day. Dr. Thakore is extremely empathetic, intelligent, and willing to try different approaches to achieve success. She truly tailored our treatment plan to us and our family-building goals. The nursing staff were also very kind and helpful. Although we had little interaction with the laboratory staff, our results demonstrated their excellence and hard work. We genuinely felt the entire team was supporting our success—and ultimately, we succeeded! After one retrieval and a fresh transfer, I am now 7 months pregnant with our first child.

A complete blessing. As a longtime patient of TFC in Grand Rapids, Dr. Thakore opening an office in Grand Rapids was an answered prayer. Her personal care and compassion are outstanding, and she never gives up on you. Thank you for giving us hope after four difficult years.

I cannot express my gratitude to Dr. Thakore and her staff. After 4 years, we finally had a good outcome! My only regret is not finding Dr. Thakore and her team sooner. From blood draws and scans to front desk interactions, every employee was essential to our process and success. Everyone was pleasant and easy to communicate with. They were very upfront about pricing and costs. You do not need to worry about hidden fees or some of the questionable things you may see or hear elsewhere. I had some terrible experiences before finding Dr. Thakore and her staff. I would return here in the future. If you currently have problems, I recommend switching 10/10. We were deeply impressed by IVF Michigan's professionalism and genuine care. Although our IVF journey is not entirely over... Thank you so much, Dr. Thakore and all the staff! We wish you all the best 🌻💕💗