IVFMD – Cooper City, USA

An outrageous waste of time and money.

Our experience with IVFMD was extremely disappointing. We were patients there for about 9 months but saw a doctor only once, at the very beginning. During that initial visit, the doctor told us our insurance covered intrauterine insemination (IUI) but not in vitro fertilization (IVF). Based on that information, we completed three unsuccessful IUI cycles. Seeking a second opinion changed everything. Another clinic reviewed our insurance benefits and confirmed that IVF was actually covered. Realizing that we had spent months following the wrong treatment plan was incredibly frustrating and felt like an enormous waste of time, money, and energy. Communication made matters worse. The clinic required us to use its Prelude app, but messages often went unanswered. It was nearly impossible to reach anyone. Despite paying a mandatory $250 "concierge" fee, we rarely received timely responses. Nothing moved forward unless we followed up repeatedly; we could not schedule appointments or receive care. Overall, the entire process was chaotic, poorly managed, and lacked accountability. I strongly recommend researching other fertility clinics before deciding to come here.

I sincerely thank Dr. Gelman and his outstanding team for everything they did for me during my IVF journey. I have been receiving treatment at this clinic for two years, and from the beginning, they have always treated me with kindness, professionalism, and compassion. I have endometriosis, cysts, and fibroids, and honestly, there were several times when I felt I would never become pregnant. Dr. Gelman was very patient and guided me step by step through the entire treatment process. Today, thanks to God and the support of this excellent team, I have finally become pregnant through IVF, and I am incredibly grateful. Special thanks to Andrea at the front desk, who always greeted me with a warm smile and positive energy, which truly brightened my day. The nurses, especially Ashley and Julie, were always available to answer my questions. The entire staff is wonderful. They are thoughtful and patient and always take time to explain everything clearly. In my opinion, this truly is the best IVF clinic. Thank you all for helping me achieve my dream.

My IVF team are above par . They gave us an excellent care and extended knowledge in our journey. Dr. Kenneth Gelman’s team helped us with our questions whenever we needed. Thanks to all the nurses especially Nurse Julie & Ashley. Also “V” at the laboratory who gave advices. They all make sure my wife’s health is the priority. The care we experience are professional and personal at the same time. Yes, it will take time to finish the whole processing, but it’s totally worth it. Dr. Gelman’s is not taking any risks when he knows the success chance is low. I’m truly appreciate what he had done. Thank you Dr. German, Julie and Ashley, of course “V” from the laboratory, you guys really made our journey in IVF unforgettable!

Disappointed by Billing Practices and Lack of Accountability I wish I could give negative stars! They are a profit-driven company that does not care about patients. Even my acupuncturist said they once cared but have focused only on money since expanding. My experience at this fertility clinic was extremely poor, mainly because of billing practices and poor communication about insurance coverage. I completed three intrauterine insemination (IUI) cycles and one medicated cycle. Insurance covered the first IUI without issue. For later cycles, however, the clinic submitted diagnosis codes that did not match my condition. My insurer denied payment despite previously approving treatment. More concerning, they failed to obtain required prior authorization, directly affecting coverage. Instead of correcting the problem or accepting responsibility, the clinic tried to make me pay out of pocket for treatment insurance should have covered. They even threatened collections. Fertility treatment is already emotionally and financially overwhelming. Patients trust clinics with both their health and insurance matters. Unfortunately, my experience suggested that profit mattered more than patient advocacy or transparency. Anyone considering treatment here should verify every insurance authorization and document everything. I wish I had been more proactive. A deeply disappointing experience. Update!! Two weeks ago, I emailed them with a detailed explanation of what happened and what would follow if it was not resolved. Miraculously, last week—one week after the email—a woman named “Jessica” called, apologized, and asked for details about “what exactly went wrong.” She said she would investigate the incorrect bill, email immediately after the call, and call again to follow up. A week passed with no email or call. I called the clinic today and was told, “Oh, someone left a note saying you would receive a call today.” The day ended and, unsurprisingly, nobody called. This disgraceful treatment of patients never ends.

Adriana Ballestas is the best in the world. No one explains things better, and her attention and desire to help are exceptional.

Excellent service and outstanding care from Dr. Wood. Treatment is efficient and appointments timely. I highly recommend this wonderful clinic.

Forever grateful to the exceptional team at IVFMD, Dr. Sabrina Gerkowitz, and everyone at the Cooper City office. Because of your attentive care, clinical expertise, and selfless compassion, we finally have our miracle in our arms. Thank you for supporting us every step of the way—this baby is the greatest proof of hope.

Dr. Ellen Wood is an excellent IVF physician. She is highly knowledgeable and made an otherwise uncomfortable treatment process much easier. My husband and I felt very reassured under her care. I also want to thank Adriana, all the nurses, and the laboratory team at IVF Cooper City. They were kind, attentive, and responsive and always made me feel well cared for. I am sincerely grateful to this excellent team and highly recommend them to everyone.

I was very nervous when I arrived for my appointment, but everyone, from the front desk staff to employees walking by, was kind and friendly. I am excited and glad I made the right decision in choosing IVFMD to help me on my fertility journey. Highly recommended.

My husband and I unexpectedly needed IVFMD, and I am grateful to have such a wonderful clinic nearby. Both the staff and doctors were exceptionally thoughtful during what is often an anxious time. At every visit, I felt heard and understood. Dr. Gelman and his team, especially Julie, were outstanding! Thanks to their help and expertise, we are now expecting our first baby!

My initial communication with the doctor was excellent, but the subsequent blood draw experience was extremely poor. There were two main issues: * Communication between the clinic and the insurance company was completely opaque. I will omit the details, but it was a mess. * For a simple blood draw, I had been at the clinic for 1 hour and 10 minutes and was still waiting when I wrote this—51 minutes after my appointment time. Again, my initial experience with the doctor was very good, but I am now seriously questioning whether to continue here. If these problems arise this early, what will happen later?

I am very grateful to the IVF MD team in Cooper City, especially Dr. Gerkowicz and Nurse Samantha. They are both kind and patient and make you feel exceptionally cared for at every step of treatment. Dr. Gerkowicz takes time to explain everything and put you at ease, while Samantha's warmth and support made an enormous difference. You can genuinely tell that they love their work and care deeply about their patients. ❤️🫶🏼

RUN!!!!! Run as far away as you can and never come here! This hospital's management and treatment of patients are a disaster! It is simply a money grab. They owed me $16,000 for services covered by insurance and delayed my reimbursement for more than 6 months. Now, nearly a year after I left their clinic because of corrupt practices, they have sent me a bill for $27,075??? If you have been here, you know they will not treat you unless you either 1) pay out of pocket first or 2) obtain insurance authorization. So how can you send me a $27,000 bill a year after the patient's last insurance-covered treatment? My only answer is: a) you are corrupt, b) you are incompetent, or c) both! RUN!!!!!

I do not recommend this clinic. I was disappointed by the lack of follow-up and patient care. I had several lab tests, and some results were outside the normal range, which concerned me. I asked to speak with Dr. G, but a nurse sent information that looked like it came from a Google search and advised me to see my primary care physician (PCP). All communication is through an app. I was overcharged for my visit and am still waiting for a refund. I also had an ultrasound with no follow-up. I will not return and do not recommend this clinic.

They make an already complicated process 10 times harder. You must communicate through the app because no one knows anything when you call, if anyone answers at all; they usually transfer you to an unanswered voicemail. Discussing appointment dates, times, and availability through the app is frustrating. Dr. Woods came in for 5 minutes to perform my procedure, then said she would return to review my results. She never formally met with me, since my initial visit was with a nurse practitioner, so this was our first meeting. I had no opportunity to explain or discuss my concerns. Within five minutes I was on the table without a face-to-face conversation. I have tried to schedule follow-up care, but they offer very inconvenient times, such as Tuesday at 2 p.m., as though people do not work. They seem to care only about money and have no bedside manner.

My wife and I attended the free second opinion advertised on their website. Although we qualified, we were forced to pay. After paying, I received harassing calls from a collection agency for months. The agency confirmed I had been sent to collections by mistake because I had paid, yet my account had still not been cleared when I wrote this review. Worst of all, the employee who forced us to pay, Ashely, was rude and had no customer-service skills. Another employee, Andrea, even ignored emails asking them to remove me from collections.

First, I want to say that I greatly respect Dr. Wood's work and understand how demanding fertility care can be for both providers and patients. I genuinely believe she cares about patient outcomes and wants the best results for them. That said, I feel it is important to share several errors I experienced as a patient, mainly involving the nursing and administrative staff. These caused avoidable emotional stress and treatment delays. Although I do not blame Dr. Wood directly, the overall coordination and communication within her team made it difficult for me to feel comfortable continuing care. She worked with me on a comprehensive evaluation and endometriosis ablation, so writing this makes me sad. The following summarizes the recurring issues I experienced: 1. Incomplete diagnostic workup • I had previously asked why a complete male fertility evaluation had not been ordered for my husband, but my request was ultimately dismissed. The new clinic we are now working with is performing that same evaluation. • An important Ureaplasma test, for a bacterial infection we had previously tested positive for, was overlooked until I raised the issue. • Follow-up on immunology test results was delayed. I had an appointment with Dr. Wood, but the results were still unavailable, delaying our treatment timeline by nearly a month. 2. Logistical and scheduling errors • Despite being an out-of-state patient, I was mistakenly scheduled for an in-person visit, creating unnecessary difficulty. I had waited a month for that appointment. 3. Prescription coordination problems • The first letrozole prescription contained only 5 tablets instead of 10, requiring follow-up. • The prescription for the second cycle was submitted in a form not covered by insurance, forcing me to communicate repeatedly with the coordinator over the weekend. To avoid an unnecessary charge of more than $100, the prescription had to be resubmitted in its original form. 4. Unclear medication cycle and testing • A nurse was unsure which letrozole cycle I was on, causing confusion over hormone testing for HCG, progesterone, and estradiol. Just two days later, these tests were mistakenly repeated during CD3 monitoring. 5. Lab order errors • Although I explained that Labcorp was easier for me to access while traveling, a Quest order was submitted, and the Quest order included only bloodwork, not follicular monitoring. 6. Mishandling of time-sensitive monitoring • On a day when timely results were expected, I received no follow-up before the IVFMD phone line and portal closed. This affected the timing of my trigger injection. I had to escalate the issue myself to the outside monitoring clinic and the on-call nurse, who could not access the fax or confirm receipt of the results. Fortunately, I obtained the necessary information in time, but only because I persisted. 7. Unnecessary medication • After seeking a second opinion, I learned that I had been prescribed Lovenox, an injectable blood thinner, without a clear medical indication. These repeated problems not only delayed my care but also undermined my trust in the quality and consistency of the support I was receiving. Ultimately, I made the difficult decision to leave the clinic and seek treatment elsewhere. I hope this feedback is received as intended: constructively and with the goal of improving communication and coordination for future patients. Fertility treatment is stressful enough without the added burden of administrative errors.

I sincerely thank Dr. Gelman and the entire medical staff for their attentive care. Dr. Gelman's expertise, compassion, and calm manner made an enormous difference during treatment. The whole team was kind and supportive and always made me feel safe and well cared for. I am deeply grateful for everything you did for me.

Avoid this place like the plague. 3 different people will tell you 3 different things and quote 3 different amounts. They charge for procedures that were not performed, refuse to work with insurance, and mislead you throughout. 0 stars.

Dr. Wood and her team are absolutely amazing. If you want a highly capable, caring, and passionate team to guide your fertility journey, look no further!

I do not know how good this clinic's communication is, but it does not seem good. I am a patient, and when I called about my computer, nurse Nancy had a poor attitude and kept asking what I needed, when she was the one who needed to provide information. She repeatedly asked whether I was a doctor or worked there, in an unfriendly and unhelpful tone. She was rude, and I do not understand why they act this way. As patients, we have already been through a lot and pay a great deal for treatment. At minimum, we deserve respect and compassion. I am now afraid to continue treatment here because I do not know how it will turn out. Very sad 😞

Adriana is simply amazing! She took excellent care of us, ensured we understood the entire process, gathered every possible detail to build our profile, and, most importantly, was very patient, informative, and engaging. We recommend Adriana's services 1000%.

Everyone from the front desk to the clinical team was wonderful. Adriana made today feel amazing and gave my husband and me hope. We understand nothing is guaranteed, but she made us feel wonderful in every way. We look forward to this experience with IVFMD.

Adriana Ballestas was outstanding during my first consultation. They would tell me whether I could become pregnant at my age, which reassured me. She handled everything very professionally and is a wonderful person. Even everyone at the front desk was very professional. My 5 stars.

I do not recommend this clinic. Do not do what they tell you to do.

Worst clinic ever! Stay away. They treat you like a number, not a person. They never honor appointment times; every time we went, we waited two hours. You never see your doctor—mine was Dr. Gerkowicz. Every visit was handled by nurses. If you have a question for the doctor, good luck: she never calls, and you must schedule a paid appointment about three weeks later. They do not want to use your insurance and force you to use laboratories and pharmacies outside your network, so what is the point of having insurance and paying so much? To them, you are a cash cow! Their IUIs are not performed by doctors either; the doctor seems to do nothing. They mishandled my bloodwork. I had blood drawn at their clinic, and half of it spoiled because they waited too long to send it for testing. The laboratory itself told me the samples arrived clotted because of the delay. Of course, I had to repeat everything, and this time I went directly to Quest. The doctor’s nurse had a poor attitude, as did many staff members. They act extremely entitled and genuinely do not care. Whenever we waited more than an hour, we met other patients in the lobby who complained of similar experiences. I once had a long conversation with the office manager because it had become ridiculous. I also underwent an IUI that sent me to the emergency room because of severe pain afterward. As mentioned, doctors do not perform it. When I complained to the doctor, she essentially said, “The nurses are trained for this and do millions every day.” So I wondered what the doctor did there. They also try to pressure you into unnecessary tests. All the additional tests are performed by outside laboratories and cost a great deal because insurance does not cover them and standard laboratories do not offer them. Above all, stay away. This is a terrible clinic, and they truly do not care. Needless to say, we switched clinics when another network clinic finally opened near us. IVF and the fertility journey are already extremely difficult; you do not need a clinic that makes the journey worse. A terrible, terrible, terrible experience. I almost forgot their insurance billing: they overbilled for services you never received. More than once, I had to notify my insurer to investigate and correct charges for services that were not performed. Stay away.

I cannot say enough good things about Dr. Gerkowicz! She is amazing and made the entire experience better. When we met on my 41st birthday, I immediately felt hopeful but grounded. When they say, “Do it once, do it right,” they mean it. The team was extremely thorough and proactive, checking everything before any challenges could arise. Our main issue was male-factor infertility, and although I was a little older, I was fortunate to have a high ovarian reserve. I underwent one retrieval and one transfer, and one month before my 43rd birthday, I was incredibly fortunate to welcome a beautiful, healthy baby boy! They would not proceed unless all my bloodwork and test results were ideal, which meant the process took time—about 9 months from my first consultation to retrieval, then another 5 months until my transfer. I followed their recommendations closely, including taking many supplements and maintaining a strict low-inflammatory diet to improve egg quality and the chance of implantation. I wanted to ensure I did everything possible, especially given the costs involved. My insurance covered infertility consultations and initial testing, but I ultimately paid for treatment out of pocket. The total cost, including medications, tests, and procedures, was approximately $50,000. The clinic has several locations. All were clean, with kind and friendly staff. I was able to work around my job, including business travel. Overall, I had a very positive experience and highly recommend them.