CNY Fertility बफ़ेलो, संयुक्त राज्य अमेरिका

Stay away! They do not test donors for sexually transmitted infections until after you have paid. Then, a month later, they tell you the sperm donor has an STI. I was on the waiting list and had moved up to second place when the next donor disappeared. I am starting to wonder whether there are any donors at all. I have been trying to get a refund, but they keep giving me the runaround. I feel they have no intention of refunding me. Worse still, many of the charges are not transparent. You undergo unnecessary treatments at the clinic, and they find ways to add more hidden fees. We never even tried to conceive, and if they do not refund me, I will lose 5500 dollars. Fortunately, I only paid 4100 dollars for the sperm donor package. It is a scam and a waste of time. I have already cried over it.

I love CNY. All the nurses are wonderful, and Dr. Zhang helped complete my transfer of care. I will always be grateful to her.

We had a wonderful experience at CNY Buffalo! We completed an egg retrieval and frozen embryo transfer here, and everything went smoothly. You need to advocate for yourself and follow the process closely, but that is understandable at a high-volume IVF clinic. Dr. Zhang is excellent! He is approachable and down-to-earth.

I am very disappointed with CNY's communication and organization. Despite their active promotion and seemingly good intentions, the experience fell far below my expectations. I have worked at other fertility clinics and can confidently say that CNY is far more disorganized. As a patient, you have almost no idea what is happening or how to proceed with treatment, and you receive far less physician time than at other clinics—if you see a doctor at all! Here are some issues management must already know about: - Patients do not have a dedicated care coordinator, so every interaction is with someone different. When more than 20 people are involved in your care, the process cannot be smooth or efficient. At every step, you must repeatedly contact different people until someone takes action. There seems to be no accountability. - You cannot reply to messages in the patient portal. Every time you want to communicate, you must send a new message. If you want to message a specific person, you must send it to that person's department. Sometimes the department, such as authorizations, is not even listed among the contacts. This makes communication even more difficult and creates additional confusion. It is frustrating that this “affordable” fertility treatment option is so poorly managed—people deserve better.

CNY Buffalo has a beautiful, peaceful setting and wonderful staff. The clinic is warm and comfortable, and the charming town was a pleasant surprise! We are glad we chose Buffalo because it is closer to home than Syracuse. We will definitely return! Thank you, CNY Buffalo!

I had my egg retrieval yesterday, November 12, and the entire process was excellent! The nurse called later that day and again the next day to check on me. So far, I have only positive things to say about the experience.

We are very grateful to CNY and the Buffalo team!

I had an excellent experience at CNY. The care team was consistently warm, friendly, and attentive, and each visit began 5-15 minutes before the scheduled time. Dr. Kiltz and Dr. Chang are highly skilled and experienced, and the treatment was effective. From the initial consultation through post-treatment follow-up, I felt fully supported and guided. I have recommended CNY to friends and will continue to do so. Highly recommended!

Terrible experience! Human growth hormone caused swelling in my brain and should never have been given to me because of my genetic condition, but none of the medical staff noticed. After extensive research, I finally connected the dots. Thank God I did!! The nurses were extremely irresponsible. A protocol error and poor medical advice caused a failed cycle and wasted all my money. The doctors barely oversee treatment plans, and the clinic is understaffed, so patients are easily overlooked and mistakes happen. I also developed brain swelling from a dangerous medication prescribed by a nurse rather than a doctor. Advocate for yourself, because the nurses there do not pay attention to life-or-death details, or you could lose a great deal of money or even your life! When the nurse realized I had elevated intracranial pressure—which can cause stroke, death, and blindness—she acted as if it were no big deal and said, ‘We cannot help you. Try the emergency room.’ All my embryos also died, which seemed suspicious because four days later they called to say several were developing well and had survived. A few days after that, I was told they had all died. The change after so many days did not feel right. More suspiciously, I still had not received an embryo report after a month. All patients receive a report, so why were they withholding mine? I cannot help wondering what they were hiding. It felt as though they were avoiding responsibility.

I just completed my egg retrieval at CNY Buffalo and have only positive things to say about the staff and the travel nurses I spoke with before and after the procedure. Everyone was extremely helpful and compassionate. I was worried about OHSS and called in tears more than once. The on-call nurse, RN Bobbie, and even Dr. Zhang called at different times to check on me. They retrieved 44 eggs and fertilized 27 through ICSI. My husband and I are delighted, and after four years of infertility, I am beginning to believe this will work for us. I look forward to seeing them again during the rest of our IVF journey and highly recommend them!

I am giving this place only 2 stars because when I first registered for fertility services at CNY, they told me that all costs would be covered by my insurance. I had an egg retrieval in February and underwent IVF two weeks ago. Yes, I am going to have a baby. However, one week after IVF, I learned that I had received a $45,000 bill. They should take the time to tell you what you will actually need to pay before providing services instead of saying everything is covered by insurance. Unfortunately, because I am already in the middle of treatment, I must continue using their services. I hope they begin honestly informing people what each service will cost in the future.

My partner and I were very impressed with CNY Buffalo. During this stressful and anxious time, the staff were friendly, patient, and kind. We felt safe and comfortable. The staff responded actively to all our needs and questions. We were very pleased with our egg retrieval results and look forward to continuing treatment at this clinic.

CNY Buffalo exceeded our expectations! From the beautiful, comfortable office and friendly receptionists who made us feel welcome rather than like just another face, to the nurses who smiled while answering every question, the embryologists who answered everything, and the kind and gentle anesthesiologist and ultrasound technician, everyone was wonderful. Dr. Chang seems to genuinely love helping couples achieve their dreams. He speaks to you as though he cares and treats you as a person, not merely a number on his paycheck. They are encouraging, educational, informative, gentle, optimistic, and realistic. Yes, CNY Fertility may not hold your hand throughout the entire process; you must follow the instructions and not be afraid to ask questions, but they will support you 100%! I would use the CNY Buffalo office again and again if needed. Thank you for helping give me the chance to finally have a rainbow baby. Now we wait to see whether these beautiful embryos produce a positive test!

Everything from consultation to treatment was well documented, planned, and explained. Thank you, CNY, for filling the void in our lives.

I am a healthy, fertile woman who came here from Canada hoping for better service and the promise of better prices, as advertised, but ultimately paid more because of hidden and undisclosed fees. Although the nurses and doctors were very caring and kind, we will not return because we were taken advantage of financially. There is a disconnect between the two departments, and every question asked and every "document" submitted resulted in a financial loss for us. Sadly, this industry drains every vulnerable penny from you and more. Very disappointed.

Unfortunately, this place is nothing more than a money-hungry organization. Dr. Eric Chang has a terrible bedside manner, to say the least, and the facility is very disorganized. I would not recommend this clinic or Dr. Chang to any friend or family member. I do not think the nurses or doctors in Buffalo care about anything beyond billing insurance and giving you unnecessary medication. After a terrible experience and repeated portal messages, my wife and I decided we would no longer work with this clinic.