Fertility Specialists of Texas - Lubbock, संयुक्त राज्य अमेरिका

My doctor referred me because I have the ovaries of a 55-year-old woman, although I am only 33. She referred me because she said they understand women’s bodies and would help me get my body on track to conceive. They called to say they would not accept or help me because I want to conceive naturally and am not participating in their program. How sad. I thought this was a place that helped women have babies, but it is just a scam that wants your money. They do not truly care about women here! I would never recommend going there!

This clinic will immediately brush you aside. At our first evaluation, they asked whether we planned to pursue IVF before we even had a chance to try other treatment options. Once we said no, they seemed to lose interest in us. For almost a month, we kept trying to contact the medical team, but they always redirected us to the patient portal to leave a message and then ignored us for another week. Do not go to this clinic!!!!

I graduated from FST today. Although I am very excited, I have to admit that I will really miss Dr. Dorsett and all the wonderful women here. I began treatment at FST in October 2025. I already had a plan because I knew IVF was the best option for our situation. Dr. Dorsett listened carefully to all my concerns and gave me a great deal of reassurance. We were completely on the same page. She and her team are incredibly kind and excellent. My husband also appreciated and genuinely liked them. I have referred several friends here, and they are now patients as well. They all say they love Dr. Dorsett and her team. Thank you so much for helping us reach our goal. I will keep in touch! —The Manley Family

Stay away. I mean, do not use this company under any circumstances. I had cancer and wanted to preserve semen. I arrived on time, but no one was in the office for more than an hour. They were busy in the back for over an hour without even checking the crowded lobby. Then they led me through an abandoned room full of clutter to a dirty bathroom and told me to collect urine in a cup. What happened next was the worst part. After collecting the urine, no one took it. They had me walk around holding the urine cup in one hand and the semen cup in the other, then took me into a closed laboratory containing other patients' samples. No one told me what to do or how to handle my urine and semen samples. I could not believe it. If I ever used my sample, I could not be certain it was mine, and the situation made me deeply uncomfortable about every previous patient. I paid for one year of storage on the spot. That was all. When I asked about ongoing storage, they said they would destroy the sample if I did not pay, which was exactly what I wanted. I did not need the sample and did not use their services for three years. They suddenly sent more than $1,000 in charges to collections, even though they had said they would terminate the service. Instead, they manipulated the situation, kept rather than destroyed the sample, forced charges on me, and put me in debt. They cannot be trusted. If you have used their services, you may want to have your child undergo DNA testing.

Words cannot express how grateful I am to this fertility clinic and the outstanding team behind it—Dr. Dorsett, Monica, and Diana. From my first appointment, I felt their genuine care. They listened to me and supported me throughout. This journey could have been emotionally difficult and stressful, but their compassion, patience, and professionalism made it much easier. The staff went above and beyond not only medically but emotionally. They patiently explained everything, answered every question, large or small, and made me feel I was not alone. Their kindness and encouragement meant so much during my most vulnerable moments. Because of them, we now have a one-month-old baby, something we once could only dream of. I will always be grateful for the role they played in our path to parenthood. If you are looking for a facility that combines expertise with genuine care, this is the place. Highly recommended!

I just want to share the wonderful experience I had this morning. I went in for a minor procedure, but because it was my first time under anesthesia, I was extremely nervous despite my age. I previously encountered another doctor who made me feel ashamed of my anxiety about anesthesia. But this morning, I nearly ran into the anesthesiologist, and I must sincerely thank Brooke, Emily, who administered my anesthesia, and Ashley in the operating room. The three of you gave me tremendous strength through your kindness and support. As a patient, I could not ask for more, and I believe I will be able to manage any future procedures. Thank you so much to everyone who treated me so kindly today.

My wife and I both thought the experience was excellent! The team was outstanding, answered all our questions, was very knowledgeable, and was also excellent at drawing blood!

For God's sake, do not go to this clinic. Fertility is a sensitive subject, but this clinic only cares about money. We left disappointed every time. They charged a $900 physician fee simply because she was there... God willing, we will never return. They also do not review medical records. Allergic reactions and incorrect treatment items left us paying for nothing. It was outrageous.

Brooke at FST was wonderful—knowledgeable, welcoming, and highly professional. She made the entire process easy and comfortable. Highly recommended!

I absolutely love Dr. Dorsett and her team! After ten years of struggling to conceive, we finally have a beautiful daughter who is almost two, and I am now pregnant with our second baby! The team is so thoughtful, understands pregnancy anxiety, and is always happy to answer questions. They care for patients so attentively that you feel like family. They are truly wonderful. Highly recommended!

After trying several doctors locally and five hours away, we decided to try Texas Fertility Specialists in Lubbock. We drove two hours, and despite the distance, Dr. Dorsett and her team made the trip completely worthwhile, even though I could have had surgery closer to home. I have so much love and gratitude for everyone there. From the moment my husband and I entered, we strongly felt, “This is where we are meant to be” and “This is really happening.” The uplifting music at the entrance reinforced that belief. Now it is time to receive this blessing. I will always be grateful to Dr. Dorsett and her team members—Brooke, Monica, Diana, Nikki, and Alex—for their effort, time, dedication, knowledge, and love. Thank you from the bottom of my heart for guiding us on this journey toward our precious baby. 💙 May you always be blessed.

I was deeply impressed by the excellent care at FST. Dr. Dorsett and her team are highly skilled, caring, and go above and beyond. This is the second time they have helped us have a child, bringing tremendous joy to our lives. If you are looking for the best fertility center in West Texas, FST is the clear choice.

We thank God every day for leading us to Dr. Dorsett and her outstanding team. They supported us throughout, and every team member formed a unique relationship with us and stayed by our side to the end. Thanks to them and God, we can finally hold our beautiful baby boy. Traveling so far for this special team meant more than words can express. We sincerely thank you. The Boyd family

Wonderful experience and results! Dr. Dorset and her team are excellent, and we are honored to have shared this amazing journey with them!

Communication is poor, and the price increases with every appointment. Quotes are always wrong, and if treatment fails, they tell you to pay and try again without considering whether you can afford their expensive care. Worse, the staff act like amateurs during procedures and make only their best guess based on your answers. You should try elsewhere instead of wasting money here.

I love this clinic and all its staff! I always received answers when I needed them, and they were very understanding. Thanks to them, I am now pregnant. Even when our transfer failed, Dr. Dorsett always found another approach. I will always be grateful for all their help!

I cannot say enough good things about this clinic. They are highly professional and understand how sensitive fertility care is. I would recommend them to any woman who is struggling.

Dr. Dorsett and her team are amazing! We finally welcomed our sweet baby boy, and I am so grateful we chose this clinic. From the beginning until I ‘graduated,’ they were attentive, supportive, and, most importantly, compassionate throughout what can be a very long process. Dr. Dorsett is knowledgeable and confident in her work, which made everything go smoothly. The team was always willing to address questions and concerns. Special thanks to Brooke, Monica, Diana, Nikki, and Alexis for making our experience so memorable!

I worked with this clinic in 2022–2023. Poor management repeatedly lost track of treatment progress, causing delays and omissions. They kept performing pointless procedures such as IUI despite male-factor infertility with a count of only 3 million, making success nearly impossible. The doctors and staff were not trustworthy.

I had to visit this office for a hysterosalpingogram (HSG) ordered by my reproductive endocrinologist, Dr. Phy, whom I really like. Dr. Dorsett was kind and explained everything she was doing during the procedure. Some staff members, however, were very rude. I arrived with my daughter and mother, unaware that children were not allowed. Instead of politely explaining the rule, they spoke rudely, and a nurse said with a slight smirk, ‘There is a sign on the door.’ I admit I saw something posted but did not read it, so that was my mistake, but the situation could have been handled differently. The same rude nurse took my vital signs without any warmth. Given their field, I would expect the clinic to be more considerate toward patients. I would rather drive to Dallas than return and deal with staff like this. I am glad this is not my fertility clinic.

If you want a caring team that treats you like family... go elsewhere. If you want a team that communicates regularly... go elsewhere. If you want quality information about IVF finances... go elsewhere. I specifically followed my IVF doctor, Dr. Phy, to this clinic so I could work with her. My experience with FST left me unimpressed and increasingly discouraged, and ultimately caused us to stop pursuing IVF. I was supposed to begin a cycle on April 1, but poor communication, FST's failure to take responsibility, and rudeness prevented us from starting as planned. Knowing April 1 was the expected date, I began contacting them in November 2023 to ensure everything was ready. My husband's employer provided $20,000 in IVF coverage, which we knew was a blessing. In late November, I worked to transfer all records to FST and repeatedly asked about next steps. They either did not respond or said, ‘That is in April; we will worry about it then.’ In late January 2024, we submitted an authorization form to insurance to determine our out-of-pocket cost. From January through March, when I reported the start of my period, I heard nothing. They gave me an IVF schedule, then I received a frantic call from finance. The authorization had never been submitted and would take 15 to 20 business days. I would not know my cost until approval, leaving only days to raise the $2,000 to $4,000 due by April 1 or lose the cycle. Producing $4,000 within days was impossible for us. I immediately requested a payment plan; they do not offer one. I obtained substantial CareCredit approval; they do not accept it. I did everything possible, but despite their failures there was no flexibility. The financial manager I spoke with in January emailed an ‘approximate’ amount, accused me of being financially unprepared, and claimed I had always known they would not submit the authorization form. In mid-March, their office called to say we could not proceed because they lacked my records. After actually checking, they found the 300 pages I had sent on November 29. I repeatedly asked to speak with a director and never heard from anyone. One employee promised to investigate immediately and respond; that was three weeks ago, and I heard nothing. It was a nightmare from day one. Only Nikki and one other person showed compassion. Otherwise, I made countless calls, waited 20 or 30 minutes, and was transferred to voicemail, sometimes without even being able to leave a message. I wish I could warn more people to avoid FST. It was one of my worst experiences with a medical office/clinic that should care for and support patients already facing the difficult path of infertility. I did not want to post a review, but their severe lack of care and attention left me no choice.

The doctor is knowledgeable and direct. The staff made a billing error and were essentially unhelpful, though polite.

The worst-run clinic I have ever seen. The front desk has no idea what it is doing. The finance team will not even provide itemized receipts. They refuse to obtain laboratory results. It takes days and repeated calls to reach someone. Terrible customer service. The only good thing about this place is access to medication and monitoring. Absolutely terrible business!