Northwell Health Fertility, स्मिथटाउन, संयुक्त राज्य अमेरिका

Your office billed me on June 2026 for a procedure that was never performed on May 2024. Congratulations on engaging in fraudulent billing and exploiting someone's struggle with infertility to make money. You should all be ashamed of yourselves!

I cannot say enough good things about the entire team! They were always kind, positive, and kept us informed. Highly recommended.

Dr. St. Roman himself is wonderful—personable, knowledgeable, and kind—but his staff are terrible. My wife has undergone 7 IUIs and 1 IVF embryo transfer. The doctors and nurses repeatedly gave her false hope, saying she should be pregnant because she is young and healthy. The nurses and Dr. St. Roman were never aligned, and my wife received different instructions from everyone in the office. A nurse said to take medication once daily; a month later, the doctor said she should have taken it twice daily. My wife underwent multiple procedures with different doctors rather than the one she was most comfortable with, Dr. St. Roman. My wife is completely exhausted by this office because appointments do not happen as promised. One day, a nurse gave medication instructions but did not know what medications my wife was taking when she next visited. Do they even read her chart? The latest issue occurred two days before my wife’s first embryo transfer. The office said they would call the next day with the appointment time for the following day. Of course they never called, leaving my wife extremely anxious about whether she had an appointment. This was not the best way to enter a first IVF cycle. We called repeatedly, but no one answered until the morning of her appointment. By then she was completely stressed, which I am sure does not help a woman become pregnant. As if fertility treatment does not cause enough anxiety, this office continually adds to it. We have gone there for over a year and repeatedly faced these problems. It may be time to find a new doctor.

Insensitive! The worst! Do not waste your time or money. Such a scam! Not to mention the rude and curt attitude of every employee except Nick—the only one who showed me compassion as I cried and tried to understand why 7 months of excellent Sonos, monthly cycles, bloodwork, and labs could not result in any prescription. I have been here for 7 months, completing tests/labs, seeing a PA, undergoing Sonos and genetic testing, all out of pocket. Then I received an additional $3,000 laboratory bill that was never mentioned during the consultation! They simply told me I had to start over to receive any type of fertility prescription because Dr. Sam Roman was no longer with them! How is this right? I am truly back at square one, having lost even more money and time, which is critical for a woman my age. This is heartbreaking and wrong on every level!