मेन लाइन फर्टिलिटी - वेस्ट चेस्टर, संयुक्त राज्य अमेरिका

MLF has been a dream for me. This is the third fertility clinic I have tried, and I could not be happier here! At MLF, there are no delays or empty promises to “wait and see.” Instead, they support everything they say with action and facts. Everyone is genuinely committed to helping you build a family in every possible way. Dr. Brasile is outstanding and knowledgeable, as is Nurse Rachel! Rachel is always patient and helpful, especially because I ask many questions at every visit. She always reassures me that we are on the right path, and I am very happy to be part of the MLF family!

Dr. Brasile is amazing!

I called repeatedly but was avoided and ignored.

My husband and I had a wonderful experience at Main Line Fertility. Dr. Glassner used creative thinking to help us reach where we are today. We are very grateful for the consistent care from everyone at the Main Line office in West Chester. Although our path to parenthood was not easy, the team stayed beside us with guidance and answers. We especially thank Alyssa, Allison, and Dr. Glassner for all their support!

I cannot say enough good things about the MLF Westchester team. I have received care at several MLF locations since 2022. Although my experiences elsewhere were always excellent, the past six months with the WC team were exceptional. Alyssa is wonderful—she understands my journey and always made me feel valued and heard. From the moment I entered the office through my graduation today, everyone there made me feel special and understood. I will miss you all, but I am deeply grateful to every one of you. Thank you!

We met with Rachel Bruner for our first appointment, and she made us feel completely at ease. She answered all the questions and concerns we had before the appointment. She approached everything seriously and kindly and gave very thorough, professional answers.

Review update, July 2025 Although they replied, they did nothing to resolve the issue. I called as instructed in their response, but I was still ignored and avoided. I encourage you to do the same. Review update, June 2025 The decline since I last saw them in 2020 is unbelievable. We were self-paying, and Dr. Brasile knew this. She met with us by video for nine minutes simply to “catch up.” I did not think much of it at the time because, if you know her, that is how she is. Months after we stopped treatment, we discovered that she had billed each session as 45–59 minutes of treatment!!! Worse, from the first clinic visit, the place felt like a factory, with almost no warmth, comfort, friendliness, or similar qualities. My next cycle arrived quickly. We had agreed to proceed with intrauterine insemination (IUI), but when my cycle began, no one prescribed our medication. On cycle day 3, I had to send a message through the app. A nurse found the problem at around 4 p.m. on Friday, quickly corrected it, and issued the necessary prescription. On the day my period began, I had laboratory tests at another clinic. The IUI cycle fee covered the entire cycle, appointments, laboratory tests, and the IUI. Someone decided the appointment was not included, so when we received the bill, they charged us separately even though I had already paid for the full IUI cycle. I contacted Prelude's billing department several times but kept getting brushed off. They told me to call the clinic, which of course ghosted me. I am extremely disappointed by their lack of professionalism, dishonesty, deception, and terrible, unethical, and fraudulent billing practices. Be careful. 2020 review We loved everyone and everything at MLF. The administrative staff were always kind and courteous. The nurses were amazing! Heather and Kathy were our two favorites! Dr. Brasile was also wonderful. She supported us from day one and helped us reach our goal. We worked with MLF on and off for a year. When we returned for a consultation in December 2019, Dr. Brasile was very compassionate about our loss and encouraged us to try conceiving naturally because we were self-paying. Although we had a chemical pregnancy the following month, they immediately performed blood tests that same day and started my first Clomid cycle, followed by our first intrauterine insemination (IUI). Although we did not conceive in January, in February I had a hysterosalpingogram (HSG) and two Clomid cycles, producing a total of 11 follicles! The doctor knew we needed an immediate HCG trigger, so we had our second IUI at the end of February with 3–4 viable follicles. We learned I was pregnant at 3 weeks and 2 days, and despite the chaos of the COVID pandemic, they closely monitored us with ultrasounds, blood tests, and follow-up visits. We graduated three weeks ago and were so grateful that we had to share our story. Thank you to everyone at MLF! xo

*WARNING: UNETHICAL AND DECEPTIVE BILLING—PLEASE READ* One month before starting any treatment, I consulted an MLF financial counselor who verified my insurance benefits, and I signed a $3,295 financial agreement for the upcoming IVF cycle, excluding medications, labs, and copays. More than a month after signing the agreement and paying in full, as MLF requires before an IVF cycle, and less than 24 hours before my egg retrieval, a financial coordinator called and threatened that I had to pay an additional $4,905 or my retrieval the next morning would be canceled. This was after I had completed all ultrasounds, follow-up appointments, labs, and IVF injections. I had already taken the trigger shot the previous day, and eggs must be retrieved 36 hours afterward, so I had no choice but to pay. The eggs had to be retrieved 23 hours after the call. Notably, before that suspicious call, the original financial agreement signed a month earlier had been deleted from my patient portal to hide evidence of it. The financial team’s messages were also consistently rude and dismissive, and MLF never accepted responsibility for this serious financial discrepancy. I did not receive an itemized list of charges before the demand for $4,905. After multiple requests and ignored messages, I finally received a list 12 days after my egg retrieval. It included several unspecified charges ranging from $750 to $5,587.50 on dates when I had only routine follow-up appointments. Only 6 hours after the procedure, the embryologist coldly informed me through a patient portal message that 21 eggs had been retrieved but only 4 were frozen. This meant 81% of my eggs were discarded after retrieval. Those 4 eggs provide almost no chance of future fertility. I was still forced to pay exorbitant storage fees for the 4 eggs, which are unlikely to survive thawing. My experience at MLF did not preserve my fertility, but it did cost me more than $8,200.

So far, I have had a very pleasant experience with Dr. Brasile and NP Rachel Bruner. I appreciate their patience and kindness. Everything else depends on my body. Praying for a positive outcome!

Do not go to this clinic. I saw Dr. Brasile for fertility problems caused by an autoimmune condition, and her standard of care was inadequate. From day one, she said she did not know how to handle my condition, and we agreed simply to monitor me for a few months. Months later, I had to push her to test my DHEA level. It was abnormal, and only then did I begin medication. There was no follow-up after starting the medication, which could be very dangerous because DHEA treatment must be monitored for complications. I felt dismissed and unwelcome at this center, which led me to join a Facebook group for women with autoimmune conditions. Through those discussions, I learned that Dr. Jerome Check had experience with my specific condition and went to see him. At our first visit, he told me he had successfully helped many patients conceive and had actually trained Dr. Brasile in these methods. In fact, the treatment of women with my autoimmune condition is detailed in numerous papers. Saying I was disappointed and disgusted is an understatement. I am still seeing him, and he has brought many of my symptoms under control with medication. If this practice makes you feel dismissed and forgotten, it is not in your head. We must stand up and speak out when we do not receive the care we deserve. If you do not want to use donor eggs and want to try conceiving naturally, do not waste your time here. Contact Dr. Jerome Check at the Cooper Institute in New Jersey. As a side note, there is nothing wrong with choosing donor eggs. However, you deserve the time and care needed to decide after being treated ethically and receiving all the information you need. Best wishes on your journey, and Happy New Year.

This is my second time returning to Main Line with Dr. Alexa. My husband and I love her. But it does not stop there. The women who helped me time and again were wonderful. Nicole greeted me with a smile in the morning and asked how my week or weekend had been. Some days it was very difficult to walk in there, but she was a breath of fresh air. Heather and Brie drew my blood and took my vital signs. Again, they were always so positive and considerate of why we were there. With checks once and sometimes twice a week, I saw these three women every time, and they worked like a well-oiled machine. They made me feel like a person at every visit. I cannot thank them enough.

My husband and I are extremely grateful to Main Line Fertility, especially the West Chester office and all the nurses, ultrasound technicians, front desk staff, and Dr. Brasile. We felt defeated and hopeless after another fertility consultation, but after speaking with Dr. Brasile, we immediately felt relieved and ready to begin this journey with the Main Line staff. Dr. Brasile is confident but also realistic, and she will do everything she can to help you achieve your goal. With Main Line's help, we became pregnant on our first attempt and are excited to become parents in July. We felt so much care, compassion, and hope from the West Chester office staff and are deeply grateful!