Dokter Mayor Jenderal Polisi DR.SERI TIRAPONG, Thailand

The service staff are excellent, and REP is also very clean.

The nurses and doctors took excellent care of me. They spoke with me because I could not provide a semen sample through masturbation. They also gave very good advice.

The clinic is clean and beautiful. I previously had twins.

Clean and convenient, with parking available.

Outstanding and impressive service.

Before choosing this hospital in Thailand for treatment, the Chinese-speaking representative was very proactive, responded quickly, and built our trust, so we decided to travel there for IVF. However, after payment was completed and treatment began, the quality of service declined noticeably. The Chinese-speaking contact who had originally assisted us became almost impossible to reach. Language and communication are already challenging for international patients, and when the point of contact disappears, it creates a strong sense of helplessness and anxiety. In particular, after the embryo transfer, we were not clearly informed about precautions or what to monitor afterward. Basic patient education and explanations were lacking. As first-time patients, this caused considerable emotional stress. When the outcome was not as expected, the hospital only briefly expressed regret and did not proactively check on my physical condition or offer further guidance. When we asked about next steps, we were told we would need to pay again for another cycle, but there was no complete explanation of why this cycle failed or how a future cycle might be improved. Overall, there was a clear difference between the quality of service before and after treatment began. Communication and support during treatment are especially important for international patients. I hope the hospital strengthens its follow-up process during and after treatment and improves the consistency and accountability of its Chinese-speaking representatives.

I had the opportunity to consult with and receive services from REP IVF, and I was impressed from the moment I entered the clinic. The staff provided clear information and excellent care. The doctor explained everything in plain language, which put me at ease throughout the treatment. The clinic was clean, had ample parking, and made scheduling convenient. Overall, it was an excellent experience for anyone looking for a fertility clinic.

This doctor is wonderful! I had visited other clinics before, but some of my questions were never answered. Dr. Utanachai was very kind and patiently answered all my questions. My anxiety immediately disappeared, and I felt much better. After many disappointments, I finally became pregnant at REP IVF.

The service here is excellent. The doctor is kind and gives practical advice. The nurses are also very friendly and attentive.