Columbia Fertility Associates - Arlington, Amerika Serikat

I am saddened and disappointed by my initial contact with this organization. The front-desk staff seem to be the real problem, standing between many prospective patients and the actual care team. They never sent any confirmation or reminder email, text, or call about my appointment, and nothing appeared in the patient portal. On the date I was supposedly scheduled, I received a call from their main line that immediately disconnected. Because the number did not identify the caller and no one left a message, I received no reminder. As someone who attends numerous medical appointments, I believe it would be professional and courteous for the front desk to send at least one confirmation or reminder email with the scheduled date and time. I never received any email about the appointment date or time. When I called to ask because email is not an option, the receptionist sounded tired and completely indifferent. She asked whether I had an appointment Monday, and I had to explain that I was not sure because I had never received any information. She said the “girl” who makes reminder calls was consistent about doing so but was not there, so she could not ask her. If that person was the one who called that day—after no previous text, call, email, or confirmation—and simply hung up without leaving a message, she needs retraining. Management needs to make changes promptly.

Very disappointed by the rude front-desk staff. We wanted to use this clinic because of the doctor, but we cannot imagine entrusting such an important decision to an office with unprofessional staff and administrative support.