This was the best experience I have ever had. I am very grateful to Dr. Steinberg and Nurse Anna. They were helpful, patient with questions, and kind throughout. Anna was especially outstanding: highly responsive, an excellent communicator, and always able to explain everything clearly, making the process very smooth. She was gentle and considerate and put me at ease. Dr. Steinberg was also excellent. I greatly appreciated the comprehensive genetic testing he offered. His expertise and manner were outstanding, and he always made me comfortable during ultrasounds. He also gave me practical guidance on what to do and avoid during testing. We were completely satisfied with every part of the experience and highly recommend them!!!

I rarely write reviews, but I believe patients considering this clinic should know the full experience. I traveled from Utah specifically to see Dr. Steinberg because of his strong reputation and the clinic's leadership in IVF and gender selection. Given how emotionally, physically, and financially challenging IVF is, I deliberately chose what I believed was the best. Unfortunately, communication was chaotic and inconsistent from the start. Instructions were often unclear, follow-up was inadequate, and I frequently had to ask for information that should have been provided proactively. Clarity and consistency are essential during IVF, and this clinic did not meet that standard. Throughout treatment, I did not feel supported or heard. My concerns were dismissed, explanations were rushed or incomplete, and there was little continuity or accountability in my care. The process felt transactional rather than patient-centered. My interactions with Anna were especially disappointing. She consistently seemed cold and at times even rude. My questions were met with impatience, and I often felt belittled rather than supported. This lack of professionalism was deeply disappointing in a process that requires tremendous trust and openness. After our second failed transfer, we received no phone call, no check-in, and no expression of concern for what we had just experienced. Given the physical toll, emotional trauma, and enormous expense—$40,000 at that point—the lack of follow-up felt extremely cold and unprofessional. That was the final straw. IVF is more than a medical procedure. It is personal, exhausting, and emotionally demanding. Patients deserve clear communication, care, and compassion, and to feel that their treatment truly matters. Unfortunately, we did not receive that here. I hope this feedback prompts serious reflection and improvement, especially in how patients are treated during their most difficult moments.

Unfortunately, as others have mentioned, some staff members are very rude and unprofessional. A clinic in Spain offers the same service.

We had an excellent experience at FI Los Angeles! From arrival, the team kept us fully supported and informed. Nurse Ana was knowledgeable, warm, and always ready to answer questions; she truly put us at ease. Special thanks also to Cindy, who was wonderful and helpful throughout. Dr. Steinberg’s expertise was essential—thanks to him, I am now nearly 5 weeks pregnant! We are very grateful for the entire team’s professionalism, care, and encouragement. I highly recommend FI Los Angeles to anyone trying to conceive!

★★★★★ Exceptional Care and Professionalism I highly recommend this fertility center. From first contact through the final stage, the entire team demonstrated exceptional professionalism and dedication. My journey began with Dinah Kirkland, the first person I contacted. She provided excellent guidance and an introduction, even explaining everything in German to ensure I fully understood the process from the start. Special thanks to Dr. Steinberg, who explained the entire process professionally and consistently assisted with every technical aspect. His expertise was very reassuring. I am also grateful to the embryologist, who patiently explained every step in detail. And special thanks to my dear Ana Portillo, the best nurse! Ana answered all my questions and personally handled all administration and coordination between the egg bank and surrogacy agency, always recommending the best options. She was highly professional, and her exceptional humanity, kindness, and thoughtfulness made this emotional process much easier. The entire team exemplified outstanding patient care. Thank you for everything.