의사 소개
브라이언 캐플런 박사, 미국
캐플런 박사는 시카고에서 산부인과 전공의 수련과 생식내분비학 및 난임(REI) 분야의 두 해 펠로십 과정을 마쳤습니다. 또한 보조생식술(ART)에 관해 폭넓은 연구를 발표하고 국내외 학술대회에서 강연했습니다. 1999 이후 Castle Connelly는 매년 그를 시카고와 미국의 "최고의 의사" 명단에 선정해 왔습니다. 캐플런 박사는 글로벌 시장에서 체외수정(IVF), 착상 전 유전 선별검사, 난자 기증, 임신 대리, 난자 동결 분야에 전문성과 열정을 갖고 있습니다.
캐플런 박사는 전문성과 풍부한 경험을 바탕으로 최첨단 기술을 활용해 환자에게 가능한 모든 선택지를 제공하는 개인 맞춤형 접근을 중시합니다. 그의 열정과 세심한 진료 방식은 20년 넘게 탁월한 명성을 쌓는 데 기여했습니다.
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Logan Bresnahan
2년 전
2025.01.15
Their patient portal is terrible. First, they created my account with a misspelled email address, so I had to wait about a week for IT to fix it before I could log in. Second, they did not upload my tests and records to the portal. When I called for help, they transferred me to another company, Shady Grove Fertility, which apparently had my records because I was no longer an active patient. I am not sure, because I could not log in there either. When I called Shady Grove, the automated message said records could take up to 30 days and requests would not be expedited...useless. Personally, I found the doctor who conducted our initial consultation unpleasant. There was no introduction, and they referred to me simply as “you” throughout. They also seemed annoyed by my questions. Apart from that, the other staff were friendly.
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Kelly O'Connell
2년 전
2025.01.06
I had a great experience freezing my eggs and preserving my fertility here. Timing is very important during the process, and they always made time for me when needed. This included getting medication for me on a Sunday afternoon! Nurse Avery and Dr. Rapisarda took excellent care of me, and I would recommend their clinic to anyone.
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Lakesha Giles
2년 전
2024.12.20
The nursing staff and Channing Burks Chatmon, MD, were wonderful. Every step went smoothly, with detailed instructions to ensure the best outcome. They went above and beyond to make sure I took all my medications throughout the cycle and followed up to ensure I was doing well after the procedure and in the following weeks. Dr. Burks also made time in her very busy schedule to address my husband's and my concerns. The result was our beautiful baby girl. I also worked with the staff and phlebotomists at the Hinsdale location, and they were wonderful too. First-class medical care.
2024.12.20
I cannot say enough wonderful things about FCI, especially Dr. Kaplan and his outstanding team! From the moment I walked in, the entire staff made me feel welcome and supported. The doctors were knowledgeable and compassionate and always took time to explain every step of the process. The nursing and administrative teams were equally amazing, ensuring that all my questions were answered and that I felt comfortable throughout my journey. Thanks to their expertise and care, my dream of building a family came true. I highly recommend this clinic to anyone seeking fertility treatment. They truly go above and beyond!
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Sarah Safi
2년 전
2024.12.19
Dr. Sipe and his team were outstanding throughout our fertility journey! They provided continuous support by answering questions, reassuring my husband and me, and helping us navigate challenges along the way. Their care and dedication made a significant positive difference, and we are very grateful for their efforts.
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Aisha van Ter Sluis
2년 전
2025.01.25
Do not rely on this clinic for local monitoring. My embryos are in New York, and I went to FCI for local monitoring this morning. They never sent the results, answered the phone, or responded to my messages. I just spoke with the on-call nurse, Ashley, who was extremely rude and dismissive. She told me the results had 'already' been faxed earlier. I asked whether she could resend them because my doctor had no reason to withhold my results and had actually called me twice out of concern. We needed to know whether I could increase my dose and add a new medication tomorrow. She actually hung up on me after saying she would call me back! She then called back and said she could send one result but not the other. She made me feel like a major inconvenience, as though she had more important things to do and the failure of my cycle was not her problem. Stay away.
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Elizabeth McElherne
2년 전
2025.02.13
**Update - I called again on Tuesday. The manager was supposed to call me back that day, but still has not called two days later. This place takes your money and insurance and runs.
I am truly disappointed with FCI. I had heard positive things and had few complaints during the egg-freezing process. As soon as my egg freezing was complete, I began having problems. They removed all my medical history and records of what I had frozen. When I called repeatedly to follow up, they told me I would need to fax a request and pay $50 to obtain that information. I left several voicemails asking to speak with a manager but never received a return call. They did, however, make sure to send me a bill for a late fee related to a Zoom appointment I had paid for.
I would never recommend this practice. After such a stressful and important procedure, I do not believe this practice should be entrusted with these materials for women or their families.
2025.02.21
I had a wonderful experience at FCI with Dr. Burks and her nurse, Alyssa. I was impressed by how quickly I was seen and found all initial testing and consultation appointments very thorough. Once I began retrieval, monitoring appointments were easy to schedule; they open at 6:30 a.m., which is wonderful. Alyssa always called within a few hours to review medication instructions. The clinical team was always caring and gentle. Phlebotomy staff are the best!! You do need to be proactive and stay on top of the financial side. Even with a large deposit on file for my procedures, I received automated billing texts. Sometimes it was difficult to know exactly what I owed. After messaging the financial team, they clarified everything. I would absolutely return to FCI for future procedures. My care felt very personalized.
2025.02.25
This is a very helpful clinic. All staff, nurses, and physicians were friendly, welcoming, and helpful throughout the cycle. In addition to our clinic experience, we recently had an unfortunate parking situation in which our car was accidentally towed from the downtown surgical center. The staff quickly resolved the problem and compensated us for the inconvenience. We greatly appreciate the clinic management team's prompt resolution and highly recommend this clinic for its excellent medical care.
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Erin Zeller
2년 전
2025.03.01
Terrible experience and very poor management. I repeatedly emailed and called the finance department for an itemized invoice for my employer reimbursement plan. They delayed for 6 months until my bill was about to go to collections. When I scheduled bloodwork and an ultrasound, they booked only one of the services, so I had to return a second time. FCI, get organized. Your patients do not need the added stress caused by your disorganization. I will not return and strongly recommend that other patients find another clinic.
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Briana Komosa
1년 전
2025.06.10
I became a gestational carrier through an independent surrogacy journey! Dr. Hirshfeld and the rest of the medical team at Fertility Centers of Illinois were excellent. They were consistently kind, fast, and efficient. They answered every question from me and the intended parents and communicated smoothly.
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2025.04.30
A very disappointing experience. Poor organization, terrible technology/patient portal, no follow-up or return calls after complaints, and no follow-up after a failed IUI. It has been three weeks.
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Liz Harper
1년 전
2025.07.17
I am deeply disappointed by my experience with this clinic. After an IVF transfer that was already challenging due to inadequate guidance and minimal follow-up, I learned that the pregnancy was ectopic. I returned the next day for methotrexate treatment, yet despite three monitoring appointments and countless daily portal messages and voicemails, I received no follow-up for more than 10 days.
I had been told that although my doctor was retiring, she would continue supervising my treatment because of my high-risk condition. Unfortunately, that supervision never occurred, leaving me without appropriate medical support during an extremely vulnerable and critical period.
No patient should endure such physical and emotional pain without adequate care or communication. Transferring clinics was not only necessary but the best decision I could make.
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Kristy Wood
1년 전
2025.07.14
I had an excellent experience at this clinic and working with Dr. Nguyen and the team. Needing major surgery before IVF was unexpected, but the team made the process as painless as possible and ensured I felt supported throughout.
2025.07.14
My experience was extremely frustrating, especially my communication with Ingrid in finance. Two months ago, I contacted FCI to schedule a consultation, but my husband's insurance had to be updated after he changed jobs. I was told Ingrid needed one week to verify the new insurance information before we could schedule. Despite repeated follow-ups, we received no update and could not schedule his consultation for two months.
Ingrid had also previously given me three different billing estimates because she used the wrong treatment plan. It took weeks to receive the final version, which was still incorrect. I ultimately identified the billing error because my employer had to verify every charge before reimbursing me.
For a fertility clinic where time is so precious, this level of disorganization and unresponsiveness is unacceptable.
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Taylor Neverman
1년 전
2025.07.12
Christina in ultrasound is wonderful! She is welcoming and professional!
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Chris Bailey
1년 전
2025.07.01
I have received services here for more than six months. The staff are very friendly and always courteous. I have seen them go out of their way to help patients and meet their needs. Highly recommended, and thank you to Ariel Carr and the staff!
2025.08.23
Nurse Jaye was very compassionate and patient with me. I felt that she truly listened and cared about every detail. Dr. Hirshfeld and her team are making my dream come true before my eyes. I wish there were more stars available so I could give them more than 5!
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Morgan Krauss
1년 전
2025.08.20
Elvis H and Selma at the front desk of the River North clinic were very helpful in scheduling my future appointments. Rosa, the ultrasound technician, has also remained cheerful and supportive throughout my year of treatment. I also love the entire phlebotomy team. They are genuinely fun!
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Nikola Rafajlovic
1년 전
2025.08.09
Dr. Sipe and his team are the most caring and considerate people we have encountered. After several failed attempts, we were initially nervous when we first met Dr. Sipe, but his kindness, care, warm welcome, and positive atmosphere made us feel he was the right person for the job. From day one, my wife and I smiled whenever we saw him and his team because we trusted him! We are delighted to announce that we successfully conceived and will welcome our first child in January 2026, all thanks to Dr. Sipe and his FCI team. We will always be grateful to him and will certainly recommend Dr. Sipe to other couples struggling to conceive and build a family.
We can sincerely say: Dr. Sipe, thank you for everything. We love you and will always remember everything you and your team did.
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Brianna Cade
1년 전
2025.08.05
Today, August 5, 2025, I had an ultrasound and blood test, and I especially want to thank my ultrasound technician, Frannie! She was wonderful, warm, and friendly. She asked whether I wanted to insert the ultrasound probe myself or have her do it. She even told me the sizes of my follicles! She was so kind that I want her every time ❤️🫂💛🌻
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Lauren Kramer
12개월 전
2025.09.09
Their treatment is too cold and sterile. I felt like a number being passed from one point to another. I do not recommend them at all.
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Kate Spelman
1년 전
2025.09.07
I am astonished to see so many five-star reviews for her. FCI is clearly working hard to repair its reputation, at least on Google. Do not be fooled.
I became pregnant easily during my first IUI cycle at FCU, but I still have to say they are terrible. My body did its job—they did not. Words cannot describe how poor the communication is among providers, between providers and billing, and between providers and patients. They may be your best route to achieving your dream of pregnancy, but be prepared to fight them at every step to receive the care you need at the price you were quoted. Most importantly, if one department says something different from another, call to confirm and document everything. Everyone you speak with will give a different explanation, so keep your receipts, both literally and figuratively—they often try to charge you twice. To be clear, I do not believe this is the clinic staff's fault. The entire system fails to implement any consistent policies and reflects how little it truly cares about patients.
I look forward to FCI responding to this review by telling me to contact their patient advocate. With all due respect, give me a break. You have not earned any of my respect.
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Buick86 Buick86
11개월 전
2025.10.04
I had blood drawn and the experience was excellent. I felt faint, and the phlebotomy team brought me water, a fan, and crackers and stayed with me until I recovered.
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Becky Tauber
11개월 전
2025.10.04
I had the privilege of working with Gabby in an urgent situation, and her performance was exceptional. She went above and beyond to ensure my insurance matter was handled quickly and thoroughly while remaining kind and considerate throughout. Gabby made me feel supported and cared for during a stressful time and made the entire process smoother and easier. I am very grateful for her help and would recommend her without hesitation!
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Anne Smegner
11개월 전
2025.10.04
Do not waste your time. I recommend the team at Ova, near Michigan Avenue, who take responsibility for your care and administrative work.
I could not reach FCI's clinical team, while its nonclinical and administrative staff were extremely unprofessional and predatory. They never sent me an invoice and referred me to collections two years later, leaving no option but to pay. Yet they still could not provide a bill. Jenny in billing promised to call back, but after 30 days I had to contact them again, with no resolution.
Because of these questionable practices, I cannot recommend trusting them with your medical care.
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Samantha Weedfall
10개월 전
2025.10.31
I had an excellent experience with FCI and Dr. Nguyen! During an emergency, Dr. Nguyen provided attentive care and made sure my husband and I stayed informed and reassured. Later, as our fertility doctor, he was caring, patiently answered all our questions, and even remembered our travel plans when scheduling treatment. We are thrilled to have conceived with his help! The entire FCI team, especially the Hinsdale team, was also extremely supportive and helpful throughout the process.
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Nathaniel Miller
10개월 전
2025.10.30
Update: Northwestern Medical is far more professional and efficient than FCI. They did not brush us off and provided standard hormone supplements from the outset. After consulting other providers, we learned that starting these supplements immediately is standard practice. Other doctors questioned why our FCI doctor had not prescribed them initially.
FCI feels like a game in which they delay as long as possible to extract more money. They pretend to need more information while we waste months or even years trusting them.
Update: I received a letter from FCI threatening that if I posted about my experience, they would "harass and cyberbully me and take appropriate action." I have data and evidence showing their lack of involvement and urgency. The evidence shows that refusing to accept their boilerplate paperwork and obstacles eventually worked. Perhaps FCI will treat this as a personal attack, as they expect all their clients to do? They spent less time sending me a private threat than they spent on our first IUI treatment. Money is all they care about.
Original review below, with names removed to protect the professionals' pride:
This team is terrible. They show no urgency at any stage of the process. We had to push constantly to make any progress.
I submitted an initial sample. They processed it in 4 days but did not give me feedback until I called two weeks later.
Our insurance request was approved, and they said processing would take two weeks. Because timing was critical or we would lose another month, we pushed them to act immediately. They refused to expedite the paperwork until we spent 6 hours a day on the phone with them for two consecutive days. We had to force the FCI team to deliver the paperwork to the insurer themselves because they showed no urgency. They were unhappy that we would not give up, but we ultimately received approval. We proved it could be done and did not take two weeks. It required initiative, which this team lacks.
Instead of doing their job, they terminated our relationship because we asked for the urgency every couple in our situation wants.
After our first IUI failed, they ended our relationship, despite the treating doctor's high success rate. FCI staff showed no compassion for the stress and anxiety patients endure. They dismissed us simply because we asked them to do their jobs. The arrogance of the entire staff was unbelievable.
We were not disrespectful to staff. We only asked your team to provide the services promised and the urgency every client in our situation wants. You terminated us because we proved you could do better, but you refused.
Your team was challenged. We proved paperwork can be processed when there is urgency. We did our best to understand every step fully and follow your professional recommendations. I completely agree with earlier patients' reviews. Your nurses gave unclear instructions, so we asked them to explain. Does that make us disrespectful clients? We did not swear; we used common sense. Your team abandoned us simply because we challenged the status quo.
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Jenna Davison
11개월 전
2025.10.17
For the past three years, Jaye has been part of my life, caring for me at both the Glenview and Vernon Hills offices. From the beginning, she greeted me with a smile and put me at ease. Her kindness, gentle humor, and genuine care made every visit comfortable and reassuring.
Jaye always took time to listen and answer every question, especially when I needed extra reassurance and clarity. She has been a source of warmth and support throughout this journey.
Our family is about to graduate from FCI. We are deeply grateful but also sad knowing we will no longer see her. We will miss her tremendously and wish she could remain part of our lives.
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Brittany Lee
10개월 전
2025.11.22
I first visited FCI in 2019 for elective egg freezing. Unfortunately, the experience was unpleasant, and I did not want to return. Over time, I decided to give FCI another chance because I wanted to try IVF. I began IVF at FCI in 2023, and I am incredibly glad I did. This time, I chose Dr. Channing Burks. I am deeply grateful to Dr. Burks and her excellent team. I worked closely with Dr. Burks and her nurse Alyssa and cannot thank them enough. They listened to my needs, worked through problems with me, and, most importantly, truly understood me. I no longer felt like just a "number." Everyone at FCI made me feel welcome, hopeful, and exceptionally well cared for.
The infertility journey is difficult, and mine was more complicated for several reasons. Dr. Burks always prioritized my health and safety and guided me through the entire process. She knew how deeply I wanted to become a mother and ensured that we did everything possible to achieve that goal. It was a long, difficult road, but I am now 41, in my second trimester, and pregnant with my first baby.
Thank you to Dr. Burks, Alyssa, and everyone at FCI. You brought light even to the darkest days!
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Madeline Caplice
10개월 전
2025.11.12
Dr. Hirshfeld and her team, including her nurse Jay, are wonderful! They are knowledgeable, kind, and thoughtful.
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Cherisse Jones
10개월 전
2025.11.05
I came to this clinic after a terrible experience elsewhere. Dr. Burks was wonderful, and so was her nurse Alyssa. Thanks to them, I welcomed my beautiful daughter. It took only one IVF cycle.
Thank you for everything you did. My dream finally came true.
2025.12.09
Scheduling is a complete disaster, even with a referral. Everyone I contacted by phone or email ignored me and showed no interest in helping. I hope this is not a sign of the care and service I will receive if I finally secure an appointment. Please review your scheduling process and patient service standards!
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Cathrine Cronin
10개월 전
2025.11.27
This was an excellent experience. The staff were welcoming, the nurses and doctors were professional, and they made me feel very comfortable. I sincerely appreciate everything FCI has done for me!
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Hannah Rosenblat
10개월 전
2025.11.27
FCI has an excellent team, including receptionists, nurses, ultrasound technologists, doctors, and others. Everyone I met was caring, patient, and positive. Dr. Kaplan consistently attended to my needs, and his team communicated very well. After two egg retrievals and two transfers, followed by the birth of my first child, I highly recommend FCI.
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Lauren McDermott
8개월 전
2026.01.08
After disappointing care and poor results at another fertility clinic, we came to Dr. Nguyen feeling discouraged—but from the first appointment, everything felt different. He spent extensive time reviewing our full medical history, previous test results, and treatment cycles and explained everything clearly and thoughtfully. Dr. Nguyen is meticulous, compassionate, and genuinely invested in our success. He even contacted us personally by phone and email, which was especially meaningful during such an anxiety-provoking process. Under his care, we achieved our best results ever. We are deeply grateful to him and his team and would recommend Dr. Nguyen without hesitation to anyone seeking fertility treatment.
2026.01.03
Throughout my fertility treatment at FCI, my nurse Jaye Dvorack was truly my angel. She is compassionate, patient, gentle, and deeply caring. After every treatment or blood test, I received a same-day call with updated results, the next treatment steps, and patient answers to all my questions. Follow-up was always prompt and thoughtful, making the process smoother and more reassuring.
She works alongside an excellent physician, Dr. Hirshfeld, whose expertise and guidance were essential to my treatment. I highly recommend them to anyone seeking fertility support at FCI.
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Hannah Reinke
9개월 전
2025.12.23
In short: I want to offer advice to those choosing a fertility specialist. Be prepared to be transferred among many nurses, receptionists, and call-center representatives. Advocate for time with your primary doctor and make sure your treatment moves forward properly, because FCI does not manage this well. I also encountered some cold and impatient healthcare staff. FCI appears overbooked, and service quality has suffered.
I began care at FCI in August. So far, I have had two unsuccessful intrauterine inseminations (IUIs) and plan to begin in vitro fertilization (IVF) next cycle. Dr. Nguyen is my primary physician, but honestly, I have barely heard from him over the past five months. To be fair, he was on leave, but he did not continue supporting me as he had promised before leaving.
After my second IUI failed, a nurse only called with the result and provided no other information. I was then told to schedule a temporary new-patient consultation with another doctor and saw Dr. Burks. I was emotionally low, frustrated, and deeply disappointed with the process. For months, I had been unable to reach a doctor and could communicate only with the nursing team, so I truly needed a thoughtful and understanding physician. However, Dr. Burks was 15 minutes late, seemed impatient with the appointment, and clearly had not reviewed my case. The visit wasted my time and money and left me more discouraged and upset. I understand that everyone has difficult or busy days, but as a healthcare professional, I sincerely hope staff can show more consideration to patients like me.
I was told to wait until Dr. Nguyen returned in January and schedule another appointment. The scheduling team kindly informed me that he was fully booked until mid-January, so I had to take whatever date was available.
I also want to say that the ultrasound technologists are excellent. They are friendly, kind, patient, and genuinely want my treatment to succeed.
My blood-draw experiences have been mixed. Most recently, after waiting two weeks for the pregnancy test following my second IUI, I encountered an impatient technician who was upset because I had not gone to the correct waiting room, even though the front desk had told me where to sit. Again, as someone who works in healthcare, I sincerely hope staff can be more sensitive to patients’ feelings.
I hope IVF succeeds and that FCI supports me better in the new year.
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Marie Medina
9개월 전
2025.12.20
Dr. Nguyen and his team showed tremendous patience and attention to detail while helping us pursue our dream. They genuinely care about patients, are sincere, and made us feel comfortable and confident that we were receiving the best care. We are very grateful to announce that our baby is due in April 2026, thanks to Dr. Nguyen and his team!
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Danielle Gupta
7개월 전
2026.01.29
I feel incredibly fortunate to be writing this while 9 weeks pregnant with our miracle baby, thanks to Dr. Nyugen and the entire team at FCI. Overall, my experience has been very positive. The waiting and frustrations we encountered were not a reflection of the practice, but rather the reality of the grueling infertility journey itself.
What my husband and I appreciated most about Dr. Nyugen was how thorough he was and how thoughtfully he took our feedback and concerns into consideration as part of my care. I never once felt dismissed or unheard.
Beyond Dr. Nyugen, the front desk staff and ultrasound technicians were all wonderful to work with: kind, professional, and supportive. While there are rotating nurses at times, that felt understandable and expected for a larger practice like FCI.
We are deeply grateful for the care we received and for the role this team played in helping us grow our family
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Kate Heffernan
8개월 전
2026.01.25
Rachel at FCOI River North is one of the best phlebotomists I have ever met! She was friendly and patient, answered all my questions, and made the entire process easy and comfortable. We had a great conversation that helped me relax completely. She made the blood draw look effortless—and I have not been an easy draw in the past. Rachel's skill, professionalism, and warm manner turned what could have been a stressful blood draw into a very positive experience. Highly recommended!
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Fami Fahmida
8개월 전
2026.01.17
FCI truly gave me the help I needed. Scheduling appointments was never difficult. I am very grateful to Dr. Nguyen and his team. Ms. Avery and Ms. Danielle were also wonderful and always kept me updated promptly. I highly recommend Dr. Nguyen. He is more than a doctor—he is an angel! Words cannot express how much he means to me. Without his knowledge and guidance, I cannot imagine that I would have become a mother. He is the best doctor I have ever met.
2026.01.31
I highly recommend Dr. Hirschfeld-Cytron and her outstanding team. I first met her five years ago for an egg retrieval, and she has consistently provided exceptional expertise and compassionate care. I am now finally pregnant and extremely grateful to her.
From the beginning, Dr. Hirschfeld-Cytron made me feel respected and cared for, not merely treated as an infertility case. She explains complex medical details in understandable language and truly listens to my concerns.
Her support team is equally excellent. In a stressful setting, they make every arrangement easy and convenient. Their responsiveness continually amazes me; they usually answer messages the same day. Whether ensuring my medication arrives on time or calling to check on me, they handle every detail with exceptional care. If you want a doctor who truly cares, look no further.
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Lauren Gamperl
6개월 전
2026.03.12
Dr. Nguyen was so nice and knowledgeable! He made me feel at ease and calmed my anxiety about needing surgery to correct a defect in my uterus. The surgery went so well and my recovery time was so short and with minimal pain! Thank you Dr. Nguyen and his team.
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Victoria Rogers
6개월 전
2026.03.09
I am a CCRM NYC patient who had to travel to Chicago for a funeral in the middle of my cycle. CCRM also has a Chicago location, but because it was new, it did not accept outside patients on weekends, when I needed care. I scheduled with FCI, but when they saw the order came from CCRM NYC, they canceled because CCRM was a ‘competitor.’ I went to FCI in person and explained the situation to Season at the front desk: CCRM Chicago could not schedule me, and FCI had already booked me until learning I was a CCRM NYC patient. Season refused to schedule me, as did other FCI staff, even after my treating physician called to explain the unusual circumstances. I understand competition between fertility centers, but FCI's lack of empathy toward a mid-cycle patient who was in Chicago due to circumstances beyond her control was incomprehensible.
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Dana Cheriff Comenitz
5개월 전
2026.03.30
Nurse Jaye was the best part of the whole journey at FCI, and I cannot thank her enough. She was so personable and empathetic - both when we were receiving good and bad news. After each appointment she called to break down results and make sure we felt informed. Jaye was my go to resource to survive the process and walked us through how to do all of the injections. She helped make everything less scary and overwhelming. I feel so lucky to have worked with Nurse Jaye and Dr. Hirshfeld at FCI!
My husband and I would highly recommend FCI if you are considering fertility treatment. They run like a well oiled machine and have seen it all. Everyone was so kind and professional.
2026.04.22
My experience at FCI River North was exceptional! All the nurses, phlebotomists, ultrasound technicians, administrative assistants, and doctors were fantastic. My nurse Gianna was especially kind and attentive and made me feel very safe throughout the process.
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Emily Harkins-Widen
5개월 전
2026.04.21
I had an excellent experience at FCI River North. I am now 8 months pregnant and preparing to welcome my first baby, all thanks to Dr. Jennifer Hirshfeld-Cytron and her team. Dr. Hirshfeld is knowledgeable, professional, kind, and thoughtful. We were impressed by how closely she monitored each cycle and made adjustments when needed. I had many fears and concerns, but she patiently explained the entire process and presented several options, which reassured me. She thoughtfully accommodated my requests and made treatment as comfortable as possible. Her nursing team was also wonderful. I worked primarily with Alex, and she and the other nurses were kind, helpful, and patient in guiding me through everything. They listened during several unsuccessful cycles and ensured I understood every task, such as ordering medications. They also sent me a calendar with daily medication schedules, appointments, and follow-ups. Having blood drawn several times a week could be frightening, but the phlebotomy team made it much easier. I am especially grateful to Karina, Jennifer, and Samantha! I saw them so often that they felt like close friends, and they helped me tremendously. The ultrasound technicians were excellent as well. Thank you to FCI's outstanding team, especially Dr. Hirshfeld. Words cannot express how grateful I am that she helped us conceive our first child!
Although it was a minor issue, I occasionally had difficulty with scheduling, communicating with the financial coordinator/team, and having prior authorizations sent to my pharmacy. Responses were sometimes slow, which may have caused delays and additional stress.
FCI also has an excellent counselor whom they can refer you to if needed.
The entire medical team involved in IVF retrievals, testing, and transfers—from nurses and assistants to embryologists and anesthesiologists—was outstanding. I was very nervous on every procedure day, but someone was always there to comfort and reassure me. Thank you all so much!
J
Jennifer L.
5개월 전
2026.04.14
This was a deeply disturbing, extremely unsafe, and terrible experience. Even the Better Business Bureau's D- rating seems generous.
For privacy reasons I cannot provide details, but I want to warn others: the number and severity of the errors made while I was under their care were shocking.
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Nadia Mendez
5개월 전
2026.04.12
I had to visit this location because my usual location is closed on weekends. The staff were very friendly, and although I came only twice, the receptionist, Selma, remembered me and welcomed me with a smile.
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Tenzin Dawa
5개월 전
2026.04.08
I am currently a patient here and this is my first fertility treatment. Unfortunately, it has not gone well. Dr. Go is kind, but there is no communication outside appointments. Only the nurses are available, and even they are not always online. I have had to leave several messages, and no one calls to explain laboratory results. I have to research them myself online.
There also appears to be a serious communication gap between the finance and nursing teams. We were supposed to begin our first IUI cycle, but at the last minute we were told that my husband needed genetic screening, so we had to postpone for a month. This could have been addressed weeks earlier. In addition, because finance and nursing did not communicate, no one confirmed whether my husband could come to the clinic for testing. I had sent them his insurance information two weeks before the scheduled start of the IUI cycle.
It has now been almost three weeks, and his test results still have not been updated. I have had to keep contacting them and now feel as though I am bothering them.
H
Heather Reimer
4개월 전
2026.05.12
I cannot say enough good things about my experience at FCI River North. From the moment I stepped into the prison, I could feel the warm and welcoming atmosphere, which was especially important during such a stressful time.
I especially want to thank Montanna. She is absolutely the best nurse! She is always so welcoming and genuinely kind. No matter how busy the clinic is, she patiently and thoroughly answers every question I have. Having someone like her by your side truly makes a difference.
K
Kari Blanchard
4개월 전
2026.05.01
I keep receiving the same bill even though I already paid it. I have called repeatedly, and they say it has been resolved, but the bills keep coming and now they are threatening collections. This clinic's paperwork is terrible. If you receive treatment here, you will have to struggle with the insurance company yourself. It took me six months to figure things out. They do not care whether you actually received your medication; you have to call the insurance company yourself to ask which costs are covered.
I really liked my nurse, who always responded promptly. One phlebotomist was so skilled that I could not even feel the needle. I called in a panic about details no one had told me before, and thankfully the front desk helped resolve the issue. Both deserve five stars.
F
Fiona Kowalski
4개월 전
2026.05.01
Words cannot express how grateful I am to Dr. Nguyen. From the moment I began my fertility journey, he did everything possible to support me through the complex and emotional challenges of endometriosis and adenomyosis.
From the start, Dr. Nguyen demonstrated exceptional skill, sound judgment, and genuine compassion. He took time to truly understand my far-from-straightforward condition and developed a thoughtful, personalized treatment plan to give me the best chance of success.
During treatment, Dr. Nguyen performed surgery, including a biopsy, to ensure we had the most accurate information before proceeding. He also guided me through two embryo transfers and developed several protocols tailored to my situation. At every step, he was meticulous, attentive, and committed, continually refining the plan to achieve the best possible outcome under difficult circumstances.
What stands out most is not only his medical expertise but also his exceptional patient care. He never made me feel like just another patient or number. Even during the hardest moments, he remained patient, reassuring, and fully engaged. He explained everything clearly, answered every question, and made sure I felt supported and informed throughout.
Endometriosis and adenomyosis can make fertility treatment stressful and uncertain, but Dr. Nguyen's strategy, persistence, and optimism were invaluable. I always felt that someone was truly advocating for the best outcome for me.
I also want to thank his excellent team. His nurse Avery was consistently compassionate, responsive, patient, and genuinely caring. Over the past year and a half, every staff member and technician at the clinic was kind, supportive, and professional at each visit. Their warmth and attention to detail made this difficult journey much easier.
After a long and challenging journey, I am incredibly grateful to say that I recently graduated from the clinic. It felt surreal, and it would not have been possible without the care of Dr. Nguyen and his team.
If you are facing complex fertility issues, especially those related to endometriosis or adenomyosis, Dr. Nguyen is an outstanding choice. His dedication, knowledge, and compassion are remarkable.
I am sincerely grateful to him and his team for their care and the profound impact they had on my journey.
E
Evonne Turner-Byfield
4개월 전
2026.04.28
Everyone was very kind. They did their best to make an uncomfortable situation feel calm and easy. I especially liked the atmosphere in the exam room. The soft lighting and soothing music created a very comfortable environment.
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Nicole Fiorito
4개월 전
2026.04.28
Dr. Nguyen and his team provided an exceptional experience from start to finish. The entire process was smooth, reassuring, and handled with great care. They were very supportive and understanding, patiently answered my questions at every step, and made sure I felt comfortable. I sincerely appreciate their professionalism and compassion and highly recommend their clinic.
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Shianne McCoy
3개월 전
2026.06.03
I first came to FCI in 2022 and successfully underwent a fully medicated embryo transfer, giving birth to my now nearly 3-year-old child.
Fast forward to 2026, dissatisfied with the treatment I had received elsewhere previously, I decided to transfer my remaining embryos to FCI. This time, I underwent a modified natural frozen embryo transfer (FET), and once again, the experience exceeded my expectations.
Due to past medical trauma, my husband accompanied me to every appointment. From the very beginning, the FCI team made us feel comfortable and at ease. The front desk staff were warm, friendly, efficient, and thoughtful, always making us feel valued and cared for.
The ultrasound technicians were outstanding. They were compassionate, knowledgeable, and patiently explained everything in detail. They went above and beyond to help me understand the process and answered all the questions I had along the way.
The phlebotomists were also great—quick, gentle, and always greeting us with a smile, minimizing the pain of blood draws as much as possible.
My nurses, Avery and Ashley, were fantastic. They communicated promptly, keeping me informed about the progress of my treatment, and never left me waiting for important updates or results.
Most importantly, Dr. Nguyen was exceptional. He was kind, thorough, patient, and genuinely cared about my condition. He took the time to discuss all possible outcomes and contingency plans with me, which made me feel reassured and prepared. His professionalism and compassion played a huge role throughout the process.
I have had two successful pregnancies through FCI, each with a different treatment approach, and I can confidently say that I am deeply grateful for the care I received. I have no complaints and highly recommend FCI. Thank you to the entire team for helping us build our family.
R
Rose Rusthoven
3개월 전
2026.06.03
My husband and I are deeply grateful to the Mokena Fertility Center in Illinois and its outstanding team for the tremendous support they provided us throughout this journey. From the very first appointment, we felt their kindness, thoughtfulness, and professionalism. Our doctor, Dr. Go, nurse Montana, and all the staff made us feel incredibly cared for and supported during this challenging and emotionally turbulent process of trying to conceive.
The entire team was always responsive, knowledgeable, and eager to answer our questions, giving us peace of mind and confidence at every step. Their dedication to their patients is evident in everything they do.
After two years of fertility treatment, we are overjoyed to finally welcome our baby. We will forever be grateful for the role this clinic played in helping us realize our dream of becoming parents. The care, encouragement, and professional guidance they provided were essential.
If you are looking for a fertility clinic that truly cares about its patients and goes above and beyond to provide exceptional service, I highly recommend them. They have changed our lives, and we will always remember the immense support they gave us throughout this journey.
D
Dana Jeske
3개월 전
2026.05.28
I cannot stop praising FCI River North and Dr. Ruan! The staff and nurses are extremely friendly and enthusiastic, and working with Dr. Ruan was truly a pleasure. He made me feel relaxed and at ease, and my feelings were valued and heard. During the initial consultation, we spent about an hour together (which is practically unheard of!), which gave me great confidence in scheduling the surgery. I feel incredibly fortunate to be working with such an expert for my endometriosis excision surgery—I highly recommend him!
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Melissa Warshauer
3개월 전
2026.05.27
Going to this clinic is even more unbearable than getting an injection. They just find every way to extort money, completely disregarding the customers' feelings—they will charge exorbitant prices, sneakily add extra fees, and no matter what price they previously quoted, they hope you get distracted and won’t notice the duplicate charges.
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Bethany Myles
3개월 전
2026.05.27
After years of repeated treatments and failures, they helped me rebuild my family. Dr. Ruan and his team, in particular, are absolutely the best. Dr. Sachs and Dr. Ge also provided me with tremendous help and care along the way.
A
Amy Burrell
3개월 전
2026.06.22
The road through infertility treatment is incredibly difficult. Although we all hope treatment will bring happiness, things do not always go as planned. My medical team not only helped me tremendously during treatment, but their support also meant so much when I experienced the pain of losing my baby. Special thanks to my team: Dr. Hobeika, Shannon R, and Rosa, one of the best ultrasound technicians—she is highly skilled and kind, and every exam with her was an absolute pleasure.
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Meredith Abel
3개월 전
2026.06.18
Although I had to change doctors after an unpleasant appointment, the front desk, nurses, ultrasound department, and blood draw team were all excellent! The team communicates well and is very patient. They are always on time and extremely helpful when planning things that can feel overwhelming. As a patient, I believe you have to advocate for yourself when facing something this significant, but I would still recommend this clinic to my colleagues.
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Nora Pronek
2년 전
2025.01.10
My husband and I have many wonderful things to say about our experience at FCI. But I must recognize one very special employee—Natalie. She was my ultrasound technician throughout the cycle and is the kindest, most compassionate, loveliest person. She immediately put me at ease and has wonderful energy. I will miss seeing her every week!
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Molly Shapiro
2년 전
2025.01.05
The best ultrasound technician I have ever worked with. An incredible experience!
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Alyssa Levy
2년 전
2024.12.31
The team at the fci Glenview center was wonderful, especially phlebotomists Olja and Tarnia and technicians Natalie and Christina. I have a very difficult time with blood draws every time, and unfortunately I became pale during one visit. Although they do this every day, they were always very compassionate and caring. Several nurses also helped us and were truly wonderful—Amber, Kat, Ashley, Caitlin, and our primary nurse Alyssa, who is the best. Although she works at another location, she completely transformed our initially poor experience at the River North location. The weekend nurse whose name began with M and who called with results was also wonderful. We appreciate you!
A
Amanda Tokarzewski
2년 전
2024.12.20
A life-changing experience from start to finish. During Covid in 2020, we received a physician referral and approval to begin a clinical trial. We had an outstanding nurse who consistently followed up through every delay and long wait for test results. In the end, we had our baby girl, who is now 3. Highly recommended to any family hoping to have a child.
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Maire Shields
2년 전
2024.12.20
Dr. Rapisarda and everyone at FCI gave me my family. I have 3 beautiful daughters (6, 4, and 2). I felt heard and received honest guidance at every step.
A
2025.01.30
A nightmare. My phone number was entered incorrectly three times even after I corrected it, our insurance was mishandled, front desk staff discussed Facebook drama in front of patients, and the staff made us run in circles even to schedule an appointment. Staff do not communicate; it is disorganized and chaotic. I would not trust them to care for an 18-year-old, much less complete fertility treatment.
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Stevie Marie Keane
2년 전
2025.02.12
I really like FCI. The staff is wonderful and very helpful. It is great that you can see the same technician!
2025.06.26
My ultrasound experience with Cristina was excellent. She was professional and gentle and made me feel completely comfortable throughout the procedure. Cristina patiently explained what she was doing and answered all my questions with kindness. Her calm, reassuring manner eased my anxiety, and I sincerely appreciate her attention to detail. I highly recommend Cristina to anyone seeking a skilled and compassionate ultrasound technician. From Gam.
2025.06.25
Dr. Ohlander is the best...
And
Ms. Tracy Borowsky at the Glenview front desk is very kind and helpful.
2025.06.24
Christine was my ultrasound technician. She was careful and efficient. She was very personable and made me feel well cared for. I highly recommend her!
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Lyndsay Bashore
1년 전
2025.06.22
The team at FCI Glenview is amazing! Tracy, Heather, Olja, and Cristina are wonderful!
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Jessica Vazquez
1년 전
2025.07.15
This is my second IVF pregnancy through FCI, and this experience was far better than my previous one in 2023. If I had rated FCI in 2023, I would have given one star, only because I ultimately became pregnant, for which I am grateful. However, there was considerable unnecessary stress and poor communication that could have been avoided.
Fast-forward to 2025: I decided to change doctors for my next transfer and chose Dr. Hobeika. From the initial consultation, I knew I had made the right choice. Before the appointment, he took time to review my chart and medical history so he arrived informed. He was thorough and informative, listened carefully, and answered all our questions. We never felt rushed or that our questions were foolish. We felt heard and well cared for. He even called personally to congratulate me after my positive beta result.
I also want to recognize his nurse, Briana. Most communication throughout the process is with the nurse, so it is essential to have someone communicative, thorough, and responsive. Briana is all that and more. She responds very quickly, her instructions are always clear, and she readily clarifies anything I question. Briana made the entire process run smoothly, and I am very grateful.
Finally, special thanks to the phlebotomists and ultrasound technicians at the Glenview location. I wish I remembered all their names, but right now I only recall Cristina. Everyone was friendly, helpful, and positive.
I do not know whether management changed or they finally let go of some underperforming employees, but FCI's customer service has genuinely improved since my previous experience.
2025.07.15
We had an excellent experience thanks to the staff's professionalism, attentiveness, and attention to detail. Olja, the phlebotomist, was especially wonderful: she made sure we were comfortable and informed, and we did not even feel the needle during the blood draw.
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Catherine Barney
1년 전
2025.07.13
Cristina was my ultrasound technician, and she was amazing!! She was very kind and did an excellent job.
2025.07.10
I visited this clinic several times throughout treatment, and every visit was pleasant. Cristina, the ultrasound technician, was wonderful. She was calm and friendly and always took time to explain things, which truly eased the anxiety of monitoring appointments. Olja's blood-drawing skills were excellent—fast, gentle, and reliable—and I greatly appreciated that. Dr. Rogers was wonderful to work with. She was not only knowledgeable but also compassionate and genuinely supportive. Fertility treatment is not easy, but a team like this makes it much more manageable. I sincerely appreciate their care and would absolutely recommend this clinic to anyone.
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Alyssa Schaefer
1년 전
2025.07.25
I am so grateful for the staff's warmth and hospitality. I have completed two cycles with them and will begin my third soon; they are truly wonderful! They always arrange appointments before work and are so efficient that I am never late. The women at reception are always warm and friendly. I must mention Olja and Salud in the laboratory, who were so gentle that I barely felt anything at my first visit! Nataly in ultrasound has been the absolute best so far! I was fortunate to have her for every appointment during my last cycle, even on weekends at the River North clinic. She is kind, efficient, and knowledgeable, and she gave me tremendous comfort. Thank you all so much for your help and care!
A
ALEX and ALINA
1년 전
2025.07.31
My ultrasound technician was Cristina. She was very kind and made me feel comfortable. This is my favorite FCI location.
2025.07.27
We had an excellent experience at FCI Glenview thanks to the staff’s professionalism, attentiveness, and attention to detail.
I underwent several IVF cycles and faced some difficulties, but we are now delighted to announce that our first baby is due in December.
First, Heather at the front desk was always warm, friendly, and smiling.
I requested Cristina for every ultrasound. She was friendly, kind, compassionate, and professional. Phlebotomists Olja and Salud were both excellent,
and blood draws were always quick and painless.
The staff kept us comfortable and informed, and appointments always ran on time.
I will return in the future for our second baby!
Thank you!!
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Nathaniel Miller
1년 전
2025.08.26
This team is terrible. They treat no part of the process with urgency. We had to stay on top of them constantly to make any progress.
I provided the initial sample. They processed it within 4 days but did not provide feedback until I called two weeks later to push for the results.
Our insurance authorization was approved, and they said it would take two weeks. Given our timeline, we pushed them to process it immediately, or we would lose another month. They refused to provide the paperwork until we spent 6 hours on the phone with them over two consecutive days. We had to force the FCI team to submit the documents directly to our insurer because they did not treat our request urgently. The FCI team was unhappy that we would not take no for an answer, but we ultimately received approval. We proved it was possible and did not take two weeks. It required initiative these employees lacked.
Rather than step up and do their jobs, they dropped us as clients because we asked for the same urgency any couple in our situation would expect.
After our first unsuccessful intrauterine insemination (IUI), they dropped us as clients, despite Dr. Sipe's high success rate. FCI staff have no empathy for the stress patients endure. They dropped us because we asked them to do their jobs well. The arrogance of the entire staff is unbelievable.
To Megan Honke:
We did not disrespect the staff. We simply asked your team to provide the services promised and show the urgency expected for clients in our situation. You dropped us because we proved you could do better, but you refused to.
To Dr. Sipe:
Your team was challenged to perform. We proved that paperwork can be processed when there is urgency. We did our best to understand every step fully and follow your professional recommendations. I agree with comments from previous patients: your nurses' instructions are unclear, so we asked them to explain. Does that make us disrespectful clients? We did not swear; we simply used common sense. Your team dismissed us solely because we challenged the status quo.
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Bulik 616681
1년 전
2025.08.19
It is easier to call the President of the United States than this place in Glenview!
After countless attempts, I still could not make an appointment. They answer initially, but then "redirect" you to the scheduling office, which is voicemail!
2025.08.07
Natalie was very welcoming and made me feel completely at ease during my daily ultrasound visits! That is not easy, but a familiar, warm face makes everything easier and less nerve-racking. She knows what she is doing and was able to reassure me during appointments, which again eased my anxiety. The lab staff were also wonderful. I dealt with Olja and Salud almost every day, and they were punctual, efficient, and friendly. The front desk staff were also very friendly and welcoming, making me feel at home. Overall, the staff made the entire process easier and more pleasant, and I am very grateful for their support and help!
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Sarah Seaton
1년 전
2025.08.07
I have had many ultrasounds with Christina, and she is wonderful! She is knowledgeable, quick, and kind. Olja, the phlebotomist, is very friendly and excellent at her job. Amy checks me in for almost every appointment and is always friendly and greets me by name. Everyone is warm, friendly, and professional!
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Nilka Del Toro
1년 전
2025.09.03
Fertility Centers of Illinois is truly an excellent place. The entire staff is professional, compassionate, and incredibly supportive. From the doctors to the ultrasound technicians and front desk team, everyone makes the process clear, organized, and easy to manage. They don’t just provide medical care — they walk alongside you throughout your journey, offering guidance, understanding, and genuine kindness every step of the way. I couldn’t have asked for a better team to be part of such an important chapter in my life.
A
Angelica Avila
1년 전
2025.09.03
Violeta has been the kindest, most caring staff member here. She has made me feel very secure in the process. I am very grateful for her continuous support.
A
Aimee L. Hein
12개월 전
2025.09.20
The staff at FCI Glenview are always kind and helpful. Cristine and Nataly in ultrasound always make me feel comfortable and safe, and they are highly skilled. Olja in the laboratory is the warmest, kindest, gentlest person. I have always appreciated her reassuring nature and energy.
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Jorie Chroman
11개월 전
2025.10.10
I love all the women at the Glenview clinic! Heather, Cristina, and Olja are incredibly helpful and friendly. The process is very difficult, so having an excellent team cheering you on is essential. Special thanks as well to nurse Alyssa and Dr. Burks! Thank you so much!
2025.10.08
Communication was very poor across the board. I would not recommend this place to anyone.
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Ira Prodan
12개월 전
2025.09.20
In February 2025, I first visited Dr. Rogers and her assistant Ariana. Words cannot express my gratitude for your hard work every day, your professionalism, attentive care, and patience with me. Today I am eight weeks pregnant thanks to your effort, talent, and dedication. Thank you from the bottom of my heart ❤️
2025.10.24
I cannot praise this clinic enough. Nataly in ultrasound is wonderful—kind, professional, and attentive. Every experience here has been excellent, from reception to the laboratory and ultrasound staff. The entire team is friendly, efficient, and considerate. I have always been very satisfied with my care!
A
Andrea Meade
11개월 전
2025.10.23
Cristina, Nataly, and Olja make this office warm and welcoming. You receive thoughtful, attentive care here!
2025.10.21
Olja and Cristina are the best for blood tests and ultrasounds. They are quick and friendly, and their positive personalities make the process much easier.
A
Alison Presslak
11개월 전
2025.10.17
I cannot say enough good things about FCI Glenview. The process can be emotional and difficult, but an outstanding team makes all the difference. Cristina is a wonderful sonographer—kind, helpful, and compassionate—and I genuinely look forward to seeing her. Olja and Salud are the best at blood draws: friendly, gentle, and skilled, always making the process smooth and easy. Every team member is warm, professional, and sincerely committed to helping you through treatment. Recognition also goes to Dr. Go and my wonderful River North nurse, Montanna!
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Valerie Rix
10개월 전
2025.11.26
My consultation with Dr. Nani was very rushed. She seemed completely unprepared, made an inaccurate assessment of my medical history, and made an unprofessionally worded comment about my family history. I planned to try another doctor, but the subsequent paperwork suggested significant miscommunication on their side. They also asked my doctor to fax my medical records, then claimed they never received them. First, they said they had given me the wrong fax number; then they said the number was valid but routed to a different location. When I asked whether they could access that fax number, they again said they had never received my records. After multiple communications, it became clear that they were unconcerned about losing my protected health information (PHI). I will file a complaint with the U.S. Department of Health and Human Services (HHS) regarding a possible Health Insurance Portability and Accountability Act (HIPAA) violation.
This clinic is disorganized, its patient portal is difficult to use, and Dr. Nani's professionalism is questionable. I do not recommend this clinic.
2025.11.20
Very difficult to reach. The doctor is kind, but aside from that, communicating with anyone or contacting other staff is extremely difficult.
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Gwen Anderson
10개월 전
2025.11.13
We are on a long fertility journey and have been very pleased with Dr. Matevossian. She always explains things in clear, easy-to-understand terms and has a warm manner. She does not pressure us into any decision and strongly supports our choice of the initial plan that best suits us, while of course including her medical recommendations.
The fertility journey is long and challenging. Part of it involves visiting the clinic 3-4 times each month for ultrasounds and laboratory tests. The Glenview clinic provides excellent service—from ultrasound staff Nataly, Christine, and several others, to Olja and her laboratory team, and Heather at the front desk. It feels wonderful that they remember you every time you enter the clinic. They are all very kind and highly capable. Every visit brings a warm, friendly welcome. You may not realize how comforting a little lightheartedness can be. Thank you for everything you do and for making us feel so comfortable!
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Caitlin D.
10개월 전
2025.11.12
During my treatment with FCI, the Glenview clinic was my primary location. It is clean, has modern facilities and parking, and offers appointments outside regular business hours. The staff are wonderful! The ultrasound technicians, especially Natalie and Christina, are professional, efficient, and kind. When multiple miscarriages were discovered, they shared the sad news with my partner and me compassionately, thoughtfully, and respectfully. When they found a healthy pregnancy, they were genuinely delighted for us. It felt as though they supported us at every step of our fertility journey. The phlebotomy staff, especially Angel, were also excellent—fast and nearly painless. The front desk staff were always warm and efficient during check-in. Infertility is an emotionally challenging journey, and the healthcare system is not perfect. You must advocate for yourself, but that is true of any healthcare experience. I found that with some patience, kindness, and understanding, this clinic always met my needs. Highly recommended!
I am updating this review to add my experience working with Dr. Rodgers at FCI to conceive our second child. As before, everyone at the clinic was extremely kind, and I highly recommend both the clinic and Dr. Rodgers! We conceived our second child after just one frozen embryo transfer, thanks to the treatment plan Dr. Rodgers developed—the same plan that helped us succeed on our first attempt previously. We followed the same protocol, and everything went as planned. Thank you to Dr. Rodgers and the Glenview FCI team for helping us fulfill our dream of completing our family!
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Parker Froehling
10개월 전
2025.11.06
Words truly cannot express how grateful my husband and I are to our exceptional nurse, Kat Garcia. From our first interaction, she made us feel seen, heard, and genuinely cared for. She is compassionate, knowledgeable, and always goes above and beyond to ensure we feel comfortable and informed throughout the process. What impressed me most was her personalized care. I never felt like "just another patient." She genuinely cares about each patient's treatment journey, and it shows in everything she does. Kat is a treasure in fertility care, and anyone fortunate enough to be in her care will receive the very best!
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Emma Huntley
9개월 전
2025.12.18
I had a wonderful experience at the FCI Glenview office. They made a difficult process much easier. Special thanks to Nataly and Cristina in ultrasound and Olja in the lab (spelling may be incorrect).
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Sara Schaumburg
9개월 전
2025.12.12
It took me two years to write this review because the experience left me furious and shocked. Here is the short version of my care with Dr. Martini in Washington, D.C. I came to CCRM for unexplained infertility and usually saw Dr. Martini. We submitted all records, including my husband's initial test results, and no concerns were raised. After years of treatment, multiple egg retrievals, and failed embryo transfers, she suggested that my husband be evaluated for a varicocele, a common, treatable vascular condition associated with infertility. We told them he had been diagnosed 15 years earlier, but no one had asked. Only then did she say his initial results showed sperm morphology of 3, below the normal range of 4-14 and a clear warning sign. They finally referred us to a urologist. He underwent a minor procedure to correct the varicocele, and we conceived naturally on our first attempt. When I begged Dr. Martini for an explanation, the response was, “Well, you might have needed IVF eventually anyway.” That missed the point, and we ultimately did not need IVF.
His urologist could not understand why we had not been referred initially and called us a textbook case for seeing a urologist first. Of course, an early referral would have meant the clinic did not receive the tens of thousands of dollars we spent on treatments, procedures, supplements, and ineffective extra injections.
Worse, this week we learned that, contrary to what we had been told and despite his condition, an embryo had remained frozen with my eggs. We learned this only after three years. I honestly even question whether it is ours. I appreciate that IVF helps people who need it, but the negligence, carelessness, and manipulation I experienced made this one of the worst experiences of my life.
2025.12.04
People like Dr. Rogers, Nataly, Olja, Joy, and Heather make FCI an excellent choice. I initially came only for outside monitoring, but Nataly, Olja, and Heather were so kind and professional that I decided to switch clinics. Heather greets me by name every time. Nataly and Olja patiently explain every step. Dr. Rogers truly listened during my consultation, and Joy showed great patience and optimism while coordinating medications with my pharmacist. The personalized experience and treatment plan are excellent. I cannot wait to start my cycle with Dr. Rogers—she is outstanding, and I am confident I will have a good outcome.
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Martina Stoycheva Loch
7개월 전
2026.02.05
I highly recommend FCI and the Glenview location in particular to anyone seeking help with fertility. Dr. Rodgers was wonderful to work with. She always made time for us, provided personalized care, carefully explained every step of the process, and even personally made sure we got test results back in time when there was a delay. Although my procedures were usually with other doctors in the practice, there was always exceptional continuity of care. Nurse Morgan provided expedient communication through the portal - something I appreciate even more now that I am back with a standard medical practice. Last but not least, special thanks to ultrasound tech Kristina and phlebotomist Olja for their friendliness, professionalism, and kindness, making every visit that much more pleasant. Best of luck to anyone on this journey.
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Allison Schultz
7개월 전
2026.01.29
Nataly, Crystal, Olja, and Salud are all wonderful. Highly recommended; they make you feel very comfortable and well cared for.
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Lyndsey Dadkhah
7개월 전
2026.01.28
Words cannot express my gratitude for the excellent care at FCI Glenview. Christine has a calm, positive presence and always made me feel genuinely cared for. Nataly in ultrasound is warm and reassuring and makes potentially stressful moments feel comfortable and safe. Olja and Salud in the lab are also outstanding. They are kind, compassionate, and thoughtful when explaining things and interacting with patients. Every interaction made me feel valued. They never rushed and always showed empathy. These women bring positivity, warmth, and professionalism to every visit. They made a challenging experience easier and more hopeful, and I sincerely appreciate each of them. My nurse Diana was also excellent throughout treatment, always explaining things patiently and responding promptly to my questions.
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prity patel
7개월 전
2026.01.27
I had an excellent experience at this fertility center from beginning to end. The entire team was professional and thoughtful, and I felt supported throughout. Arianna was especially kind and helpful—she patiently answered my questions and made everything feel less stressful. Dr. Rodgers is knowledgeable, thorough, and genuinely caring, which made me confident in my treatment. I am very grateful for their excellent work and highly recommend this center to anyone on a similar journey.
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Chris Diaz
7개월 전
2026.02.18
One star. I arrived for my appointment, but the referral listed a reproductive evaluation rather than semen analysis. Even though I arrived early and the referral was correct, they made me reschedule. I offered to self-pay, but they refused. Completely absurd and terrible service.
Update: Go to Davis Fertility Center across the street. They are the best. We had a beautiful son within a year, and the care was flawless from start to finish. Five stars!
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Meera Shah
7개월 전
2026.02.06
The Glenview staff are all very kind and thoughtful. I truly feel like more than a number here. They do everything possible to keep me comfortable and genuinely care about me. Nataly is especially wonderful; seeing her always brightens my day.
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BUSHRA TABASSUM
7개월 전
2026.01.30
I had an excellent experience at this fertility clinic and sincerely appreciate the care and support I received. Dr. Rodgers is exceptional. From the first visit, she showed great compassion, patience, and knowledge. She listened, explained each step in detail, and answered every question without making me feel rushed. Her calm, reassuring manner and genuine empathy were invaluable during this challenging fertility journey. Under her care, I always felt supported, heard, and confident.
Special thanks to Natalia and Christina for my obstetric scans. They were excellent—gentle, patient, and meticulous. They took their time, explained every finding clearly, and ensured I felt comfortable and reassured during each scan. Their kindness and attention eased my anxiety and made every visit positive.
I also sincerely thank Ola and Salud for my blood tests. They were professional, friendly, and gentle, making the process easy and smooth.
Heartfelt thanks to registered nurse Arianna for her tremendous support and attentive care. She always checked on me, answered my questions, and made sure I felt comfortable and reassured. Her kindness and professionalism stood out.
Special thanks also to Heather at reception, who was always warm, friendly, and helpful. She made scheduling and check-in easy, and her welcoming manner set a positive tone for every visit.
From the nurses to the laboratory and scanning teams, every staff member was supportive, caring, and professional. This clinic truly provides compassionate care. I am very grateful to Dr. Rodgers and the entire team and highly recommend this clinic to anyone on a fertility journey. 💙
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Katie Konstant
6개월 전
2026.03.08
I am very grateful for the attentive care I received at FCI Glenview.
Fabiana and Lindsey at the front desk were always warm and friendly. Whether greeting me in person or scheduling an appointment by phone, they were consistently kind and helpful.
Olja handled my blood draws. She was highly skilled and efficient. Blood draws are one of the hardest parts of infertility treatment, but Olja was gentle and considerate. She celebrated every step of my progress, which meant a great deal to me.
Last but not least, ultrasound technician Christina was outstanding. She was thorough, attentive, and knowledgeable. I felt that she truly understood me and my body. Ultrasound is essential for monitoring IVF progress. I am glad FCI values this work and has excellent professionals like Christina.
The clinic is new, spacious, and beautiful. Appointments were always on time, and parking was convenient. I am very grateful for my time here.
2026.03.06
The team at FCI Glenview is amazing! From scheduling and ultrasounds, primarily with Nataly, to laboratory work, primarily with Olja, and working with the excellent Dr. Rodgers and her outstanding RN Amanda, the entire team provided a wonderful experience. I truly felt that they were cheering me on throughout! Highly recommended!
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Megan Baer
6개월 전
2026.03.05
Nataly performed several of my prenatal ultrasounds, and she was wonderful! She was very kind, and since ultrasounds can often cause anxiety, having her perform them made me feel relaxed. I am truly grateful for her kindness.
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Rachael Jones
6개월 전
2026.03.04
We had an excellent experience at FCI Glenview. As both a patient and a professional working in perinatal mental health, I highly recommend Dr. Rodgers and her team. Dr. Rodgers is not only highly skilled but also very patient and approachable, and she always encouraged and supported us. She took ample time to explain everything, ensuring we fully understood our condition and every step of the process. Dr. Rodgers's nurse Morgan was also very professional, kind, responsive, and clear in her explanations. Nataly handled most of my monitoring and was very kind and helpful; Christine was also excellent with ultrasounds; and Olja and Salud performed my blood draws and were both outstanding and friendly. They balanced giving us hope with communicating information clearly, which was very important and helpful to us. Scheduling through the front desk was also very convenient.
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Kendall Delaplane
5개월 전
2026.03.28
The entire team here is wonderful. The ultrasound technicians Natalie and Cristina are especially excellent. All the lab technicians are great as well. They make coming to the clinic at 6:30 in the morning worthwhile.
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Whitney Prudden
5개월 전
2026.03.28
I feel comfortable every time I come here. Everything runs smoothly. The women at the front desk are always welcoming, friendly, and helpful. Nataly and Cristine are especially wonderful; their warmth and thoughtfulness truly matter, particularly when you need repeated ultrasounds. Beth, Salud, and Olja in the lab are so efficient... I do not think I have ever had to wait!
The clinic is spacious and bright, so the waiting area never feels packed like a can of sardines. Visits flow smoothly, and your privacy is well protected. Parking is easy, and getting in and out is convenient ✔️
2026.03.23
I come here often for monitoring and have been very pleased with ultrasound technician Cristina and phlebotomist Olja. Thank you for always being so gentle and caring!
2026.03.21
I really enjoy coming here, and the nurses are wonderful. Olja, Cristina, and Natalie make me feel comfortable at every appointment. Nurse Kat was very helpful throughout the process and answered all my questions—and I had quite a few 😁 They all provided excellent care. Thank you!
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Brittany Merin
6개월 전
2026.03.20
The lab staff, doctors, and nurses are all very kind. This is a large company, so some aspects feel impersonal, which is to be expected. The most difficult part of working with FCI was the administration—there seems to be poor communication between the clinical and financial departments. I learned that my IUI had failed because I received an updated bill for the next cycle long before a nurse or doctor contacted me with the result. I did not want to find out that I was not pregnant through a bill.
The financial department also kept passing responsibility back and forth over which charges I owed, and my insurance did not receive claims promptly—I had to repeatedly ask them to bill my insurer. After my credit card was charged, I could not view an itemized statement unless I sent a portal message and waited several days for a complete account ledger. Even after they charged my card, I sometimes received paper bills and text reminders for balances that had already been paid.
Overall, I would gladly recommend the providers and doctors themselves because they are excellent, especially the nurses who perform blood tests and ultrasounds, but the organization’s billing and administrative experience was poor.
2026.04.30
I had a nice experience with this clinic. Cristina was incredibly kind and professional. She explained everything clearly, answered all my questions, and I felt I was in good hands with her. I also appreciated how respectful she was of my privacy throughout the process. I would definitely recommend this clinic!
2026.04.28
Every ultrasound experience was excellent. Cristina was very professional, gentle, and reassuring. She created a calm, comfortable environment, which truly helped throughout the examination.
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Ruthie Lester
5개월 전
2026.04.14
The IVF journey can be very stressful. Having the right people care for and support you can greatly strengthen your motivation. My ultrasound technician Nataly, along with Olja and Salud in the laboratory, made treatment much easier. They always greeted me warmly and showed care and consideration during this difficult time. The women at the front desk were also very helpful, understanding, and thoughtful. They treated you as a person first, not merely as a patient. I highly recommend this clinic; the doctors and staff are all very professional!
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Maggie Sobolewski
5개월 전
2026.04.08
I had a wonderful experience at the FCI Glenview clinic. Everyone from the receptionists, ultrasound techs (Nataly & Cristina), lab technicians (Olja & Salud), nurses (Dani & many more) to my doctors (Dr. Hirshfeld-Cytron) were lovely and went above and beyond. They made an uncomfortable experience more comfortable and manageable, for that I am grateful.
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Sara Joyce
4개월 전
2026.05.15
Cristina in Glenview is wonderful! She is warm and helpful. Simply perfect!
2026.05.13
I had a wonderful experience at FCI Glenview 2x now! Dr. Rodgers was wonderful to work with - she listened to me, answered all of my questions, and it felt like a true partnership to get to the goal we hoped for! Amanda was my nurse and she was so kind, communicative, and patient with all of my questions! I also need to should out two of the kindest, warmest, and most wonderful ultrasound techs - Christina and Natalie! I truly felt they were rooting for me the whole time!! They made all of the early appointments so much more enjoyable. Thank you to everyone!
2026.05.07
It was a pleasure meeting with Dr. Rodgers and staff members Stephanie and Christina.
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Kendall Kinert
4개월 전
2026.05.06
Christina played an important role in my experience at Fertility Centers of Illinois. She was kind, thoughtful, and thorough, patiently explaining everything at every visit and helping me feel at ease. I especially appreciated her attentiveness and compassion—it truly mattered.
She was also my ultrasound technician when I was trying to conceive my daughter several years ago, so it was an honor to work with her again. I am deeply grateful to have her beside me on this journey once more.
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Carolyn Paraskevas
3개월 전
2026.06.15
We truly cannot say enough good things about FCI and everyone there. We were IVF patients with a complicated case of unexplained infertility and recurrent pregnancy loss. Our doctors (Dr Rapisarda, now retired, and Dr Rodgers) never gave up on us. They are both so knowledgable, and were willing to try new/different things if something wasn’t working - we were treated like individuals, not just given a cookie cutter treatment plan. And all of the doctors at FCI (including Dr Rapisarda & Dr Rodgers) are also very skilled with procedures - they were always less painful and had a shorter recovery time than I expected.
All of the nurses (shoutout to Morgan and Kellie, our primary nurses!) are very knowledgable, responsive, and caring. They take the time to explain things and answer any questions you might have.
We primarily went to the Glenview location. Both ultrasound techs, Cristina & Nataly, are so wonderful. They make you feel at ease and like you’re with a friend during what could otherwise be an uncomfortable situation. Olja the phlebotomist is so great; I always enjoyed chatting with her during my blood draws.
One of the great things about FCI is that because they’re a large practice with a lot of locations, we didn’t have to put off procedures or appts because of scheduling - we got to do things on my body’s timeline, not someone else’s.
We genuinely felt like everyone at FCI was hoping for the best for us, and that we weren’t just a number, and it’s not just a job to them. Everyone at FCI, from the front desk to the doctors, and everyone in between, was able to ‘read the room’ - always pleasant and holding hope for you, but also understanding and sympathetic on the days when the news wasn’t as good.
We are so grateful to everyone at FCI for helping us on our journey to expand our family!
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Arisa Midgett
3개월 전
2026.06.06
The service is terrible. They care only about money, not how you feel or whether you want to have a child. They charge your credit card without submitting the information to your insurance company, and they are uncooperative when you call with billing questions. Visiting a fertility clinic is already stressful enough, and they make it even worse.
2026.06.06
The front desk staff are always warm and friendly. Arianna and Kat personally assisted me, and they were always kind, gentle, and thorough when explaining the entire process. Thank you!
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molly smith
3개월 전
2026.05.29
Nataly and Olja are amazing!! They make me feel comfortable and relaxed at every visit. Dr. Martini and her resident are both very professional and knowledgeable. If you are struggling with infertility, I highly recommend this clinic. Thanks to Nataly and Dr. Martini, I finally have hope of becoming a mother.
2026.07.03
Christina (ultrasound) and Olja (bloodwork) made my whole experience! They were so sweet, kind, and caring at every visit and during every interaction. I feel very fortunate to know them. They are exceptional professionals and empathetic people who truly care about their patients.
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Kimberly Solano
2개월 전
2026.06.28
We absolutely love Nataly, the ultrasound technician! She gave us tremendous comfort during our miscarriage. My husband thinks she is the kindest, gentlest person. She always remembers my name! 😊
A special thank-you to Olja as well! She is excellent at drawing blood and is very gentle. She truly puts you at ease. 🩷
2026.06.18
I have had the best experience at FCI. I am truly grateful to be cared for by such talented, competent, and kind people. The staff at FCI Glenview are especially terrific. Dr. Rodgers continues to take exceptional care of me. Morgan is a great nurse. Nataly is the sweetest, warmest, and most comforting ultrasound technician. I can tell she truly cares about every patient, and she brightens my day whenever I see her. Olja is an exceptionally talented phlebotomist and never misses a vein. Heather at the front desk always remembers my name and greets me warmly. FCI Glenview has taken such great care of me during a very difficult time.
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Desirae Pouncey
2년 전
2024.04.27
Lovely office! The staff were so kind and thoughtful and definitely made the embryo transfer for my surrogacy journey much easier! I love this office and hope to return for my second surrogacy journey 🤍
2024.03.27
-767 Park Ave W Ste B400, Highland Park, IL 60035
Dr. Kaplan and Erin’s team are wonderful. They are professional, organized, listen to my concerns, and answer all my questions. I trust this team to meet my needs and customize my treatment plan. I am pleased with the patient education and responsiveness by phone and email. Thank you all so much for everything you have done for me. I truly appreciate it.
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Kellie Corr
4년 전
2023.01.10
The staff here are wonderful! The nurses are efficient, explain everything, and make sure you are comfortable. My appointments were efficient, and I always felt well cared for.
2021.12.31
I had a terrible encounter with nurse Shantel Davis. When my period began, I tried to schedule an appointment through the patient portal, called them, and emailed the nurse directly. I received no response or assistance. I finally reached them on December 30, 2021. From the beginning of our conversation, Shantel was combative and aggressive. I understand it was the holiday season and people take time off, but there was no need to be aggressive toward a patient. I explained my situation and difficulties to Shantel, and she replied, “I know what you have been through; I went through the same thing.” Her response was hostile and lacked empathy. I would not recommend this clinic because of its lack of professionalism and compassion for patients.
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Thomas Leitner
2년 전
2025.02.01
This clinic does not care about its patients. Many of our friends came here and had to seek help elsewhere, just as we did. The staff tell you, “No news is good news,” but when there is bad news like we experienced, they do not follow up. They also told me to visit additional labs that the doctor said were unnecessary, so their requirements are confusing. We raised our concerns with the doctor, who said he had “followed up” with the office manager we asked to contact us, but the office manager never did. Again, there is no commitment to patients. In addition, the male fertility doctor told me to take medication and return in 30 days. It has been almost 30 days, and despite two follow-ups, he still has not sent the prescription to the pharmacy. Do not seek fertility care from this practice!
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Eric Murphy
2년 전
2025.01.30
Their operations and systems are a joke.
The coordinator has not answered calls for weeks or returned calls to our primary care provider, further delaying care that was already delayed.
No one seems to understand their computer system. During our last visit, a doctor was reviewing data from 3 blood tests earlier and prescribing based on it, even though the current data were very different.
This has been a terrible experience. We have to undergo IVF, and no one at FCI seems to care about their patients.
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Emily Szymczak
2년 전
2024.11.23
Alex is absolutely the best nurse. She is both professional and caring. Sometimes she has to deliver bad news, but she is there with a hug when needed. I trust her completely and am grateful that she was part of my journey.
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Araceli Garcia
2년 전
2024.10.31
Everyone at the Hinsdale clinic was very welcoming and friendly. When dealing with fertility issues, it was reassuring on my first visit that everyone, from the front desk to the ultrasound technician and phlebotomist, was so kind and informative. I liked the encouraging messages on the board beside the waiting room.
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Samantha Saia
2년 전
2025.02.22
I was recently a patient at FCI. I began hopeful but ended disappointed and heartbroken. My husband and I had tried for nearly two years without success. When my obstetrician suggested treatment, I requested a list of recommended offices, and this was at the top. My husband had already completed some testing there, so continuing my testing and treatment at the same office made sense. However, there were many red flags from the first appointment. For my consultation about recommended tests, they sent the check-in link to my husband instead of me, then treated my inability to complete it as a major inconvenience even though they had never sent it to me. When my husband said he had completed it two hours before the visit and we should be checked in, receptionist Karen was clearly displeased. After confirming that they had my correct phone number but sent it to the wrong person, she curtly had me complete another form and wait. During the consultation, I felt very anxious about some recommended tests. I understood they were necessary for answers, but I did not have to be thrilled about becoming a human laboratory rat. When I seemed uncertain, the doctor said, “You know you have to carry and deliver the child, right?” This was unnecessary and unprofessional. I never refused testing; I was nervous because it was an emotionally intense, stressful experience and expected the medical team to understand. I was wrong. Each return visit for testing was worse. I am very anxious about blood draws because they make me nauseated—not because I cannot complete them, but because I become lightheaded. When I told the phlebotomist, she said, “You need to get used to it because you will be stuck many times.” That is not what I expect a professional to tell someone who may vomit or faint, but we proceeded. When I returned for a saline ultrasound, I did not realize a student would perform it until she was already in the room examining me. Initially I was comfortable with her work, but she could not properly use or remove the speculum and pushed and squeezed it into positions that made the normal cramping much worse. By then, I did not think asking her to stop would go smoothly. Perhaps that was my mistake. At the treatment consultation, the doctor recommended Clomid IUI and said it was too late to start that month, so I should call on day one of my next cycle to schedule. I did. I called on the first day and spoke with Karen and Lynn at the front desk to request an IUI appointment. They had no idea what type of appointment I needed, despite having my chart in front of them, and the available treatment times were completely unrealistic. They said the only opening was 10:15 a.m. Monday or Tuesday. How is that realistic? People work. When I asked, Lynn curtly replied, “I do not know what to tell you, but they know.” Soon after that call, I requested my records and left two voicemails for the office manager, but heard nothing. This office is completely unprofessional, and I would not recommend any FCI location.
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Gassan Atya
1년 전
2025.06.17
You need someone better answering the phone when people are willing to spend a large amount of money with you.
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2025.04.25
Dr. Uhler truly changed our lives! When we met her, we had been trying to conceive for more than three years. I had left another fertility clinic and felt completely hopeless. Dr. Uhler was honest yet hopeful and very kind, which gave me hope again. She guided us through every part of the process and answered our simplest and most complex questions. The entire staff was kind and patient. After 5 years, we were pregnant. They had to tell me twice because I could not believe it. When my daughter was born and I held her, I thought about all the stress and heartbreak and how worthwhile it was. I also thought of Dr. Uhler and the staff, who stood beside us through every high and low. 2.5 years later, we have a spirited child who keeps us busy and guessing. On long days, I remember how I waited for her and thank God for FCI and the miracle they gave me.
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Amanda Larry
1년 전
2025.04.01
We had a great experience at FCI Hinsdale! I could always schedule appointments around work, especially during every-other-day blood tests and ultrasounds. Karen and Lynn at the front desk always made me feel welcome and eased my appointment anxiety. Iyeshia is an amazing phlebotomist who made frequent blood draws easy, especially for someone who struggled with them in the past. The ultrasound technicians were helpful and knowledgeable. Dr. Sipe always listened to our concerns, answered every question, and developed a successful treatment plan. He gave us confidence and reassurance entering our cycle. We highly recommend the FCI team!
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Caitlin Reisel
2년 전
2025.03.06
After I was diagnosed with PCOS, my husband and I began working with FCI to explore our options for pregnancy. Dr. Sipe gave us a very clear plan. After one IUI cycle with Clomid and a trigger shot, we became pregnant. Everyone at FCI was supportive and helpful and answered every question along the way. I highly recommend FCI and Dr. Sipe to anyone trying to conceive.
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Jessica Walstrum
1년 전
2025.07.09
Working with the financial coordination team and portal system was terrible. All procedures require insurance approval before treatment. Once submitted, the financial coordination team handles authorization. Although we were assigned a contact, these employees seemed to leave the clinic frequently. I was passed among many people and never received a direct answer or a returned call.
We were assigned a nurse who communicated all steps through the portal. Our assigned nurse, Selena, stayed with us throughout and responded promptly. However, her answers were very generic and did not appear tailored to my treatment plan. I had to reply for clarification about what to do next to ensure we followed the correct steps. It is frustrating when a nurse does not seem to review your chart before responding, especially because fertility treatment is so time-sensitive and medication-specific.
The bloodwork and ultrasound staff at the Chicago Kingsbury clinic were friendly, prompt, and efficient. We enjoyed working with those nurses and technicians.
We may choose a different fertility clinic for our next child.
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Kim Binsfeld
1년 전
2025.07.04
I cannot say enough good things about Dr. Sipe and his team! From Karen and Lynn at the front desk to the thoughtful, gentle ultrasound technicians Erica and Stacy, everyone is wonderful. It is always a pleasure to see them at the Chicago clinic too. Nurses Danielle and Lexie provide friendly, welcoming, and responsive care. I felt that all these women showed genuine compassion during such a personal journey.
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2025.06.18
Janae performed my blood draw perfectly and without any pain :)
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Nathaniel Miller
1년 전
2025.08.02
This team is terrible. They treat no part of the process with urgency. We had to follow every step closely to make any progress.
I provided the initial sample. They processed it within 4 days but gave us no feedback until I called two weeks later to request the results.
Our insurance application was approved, and they said processing would take two weeks. Given our schedule, we pressed them to handle it immediately or lose another month. They refused to provide the paperwork until we spent 6 hours on calls over two consecutive days. We had to force the FCI team to submit the documents directly to our insurer because they did not treat the matter urgently. They were unhappy that we would not accept no, but approval was ultimately obtained. We proved it was possible and did not require two weeks; it simply required initiative their staff lacked.
Instead of improving and doing their jobs, they dismissed us as clients because we expected the same urgency as every couple in our situation.
They dismissed us after our first unsuccessful IUI attempt, despite Dr. Sipe’s high success rate. FCI staff have no empathy for the stress patients endure. They dropped us because we expected them to perform well. The arrogance of the entire staff is unbelievable.
To Megan Honke:
We did not disrespect the staff. We asked your team to provide the services promised and show the urgency every client in our situation deserves. You dismissed us because we proved you could do better but refused to do so.
To Dr. Sipe:
Your team was challenged to perform well. We proved that paperwork can be processed promptly when there is urgency. We did everything possible to understand every step and follow your professional recommendations. I agree with former patients that your nurses’ instructions are unclear, so we asked for clarification. Does that make us disrespectful clients? We did not swear; we used common sense. Your team dismissed us simply because we challenged the status quo.
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Emily Dellacroce
1년 전
2025.08.26
My experience at FCI Hinsdale was truly wonderful. Fertility problems are complex and stressful, but everyone at FCI did everything possible to make the journey as easy and pleasant as possible. The nurses and front desk team were always welcoming, helpful, and supportive.
Dr. Sipe is exceptional, exactly the kind of doctor you need during fertility treatment. I greatly appreciated his honesty and directness, along with his kindness and sense of humor. He was always willing to answer questions or address concerns, which meant a great deal to me.
Dr. Sipe gave my husband and me a clear path that ultimately led to our healthy baby boy. Fertility challenges are never easy, but if you are on this journey, I strongly recommend FCI Hinsdale. We are extremely grateful to Dr. Sipe and the entire team for helping bring our son into the world.
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Lauren Kramer
12개월 전
2025.09.09
I don't recommend FCI. They treated us like we were just a number. the treatments are cold and sterile and they are not sensitive to how traumatic and urgent this is for you. and they don't care if their plans line up with the timing of your cycles. If you're looking for treatment around this are, I recommend that you go to Advanced Fertility Centers of Chicago in Downers Grove or try North Western.
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Paige Malecki
11개월 전
2025.10.21
We just graduated from FCI and we go to both the Mokena and Hinsdale location. We absolutely love going to Hinsdale, especially our ultrasounds with Lisa R who takes her time, and goes through every part of the image with us! We are so grateful to her for making our graduation day so special as she celebrated with us. Thank you FCI!
2026.01.03
At a low point in my fertility journey, I finally came to FCI. I had already been to two clinics, experienced multiple miscarriages and failures, and even traveled out of state. I told myself I would try once more close to home.
Everyone at FCI welcomed me warmly, from the gentle greetings from Karen and Lynn—and now Sy, who is always cheerful and kind—at every visit, to Lisa R.'s familiar face, to the attentive care I received during my procedures in Chicago. Everyone made me feel that they were cheering me on!
Words cannot express my gratitude to Dr. Uhler for her expertise and dedication in creating this miracle—after my eighth embryo transfer, I was finally pregnant! It is all thanks to FCI, and my family will be forever grateful!
Thank you all so much!
2025.12.31
My wife and I have just graduated from care, and I cannot say enough good things about the entire team. From the front desk to the clinical staff, their service consistently exceeded expectations, especially considering the number of patients they see. Despite that volume, every visit was excellent, and every clinician and doctor patiently answered all our questions! I am extremely pleased with our experience here, and we would very likely return if we need care again. Thank you all for your attentive care and for helping us achieve our dream of becoming parents! 🥲🥳🎉🎊
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juliana moreno
8개월 전
2026.01.23
I had an appointment with Dr. Christopher Shipp, and overall the experience was very good. He clearly explained the next steps, answered my questions, and made me feel comfortable with the fertility plan he proposed. I therefore decided to continue treatment with him.
However, I initially felt somewhat uncomfortable because of the language barrier. Although the doctor speaks Spanish, the consultation began in English, and when I asked to continue in Spanish, I sensed that he was uncomfortable. He also commented that I had lived in the United States for so long without speaking English. This was the only part of the visit that made me uncomfortable.
I appreciate his professionalism and the information he provided. During such sensitive treatment, I believe it is essential for patients to feel respected and comfortable communicating in their own language.
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Kristin Gordon
7개월 전
2026.02.18
The care team and finance department communicated poorly. Finance never told me I had to provide proof of continued COBRA coverage before the cycle began, even though coverage had already been approved. Being told to stop after starting, despite having insurance, was devastating. Fortunately, the insurance issue was eventually resolved, and the nurses were very kind. The phlebotomists in Hinsdale are excellent, especially Ayeesha, who is patient and kind.
2026.01.31
If you are a woman feeling nervous about the IVF journey, find the courage to go to FCI—they will take excellent care of you. I have never experienced such attentive care. Fertility treatment can be frightening, but knowing that my husband and I were in such capable hands reassured us at every stage.
We will miss Karen and Sayeda, who kept the clinic running smoothly and efficiently. Their smiles and caring words always comforted me when I needed it most. I loved having my ultrasounds with Stacy, who was always enthusiastic, warm, and helpful. There were several other wonderful clinicians whose names I unfortunately cannot remember. I am very grateful to all the highly skilled nurses, including Brittany, Natalie, and Jessie. They never made me feel that I asked too many questions, even though I had many! They kept me informed about my progress and helped us feel confident about treatment each week.
I also wish I could remember the phlebotomist's name because she was excellent and kept everything running smoothly. The embryologists were very kind and highly skilled. Finally, special thanks to Dr. Uhler and Dr. Nani. They are extremely knowledgeable, careful, and thorough. I am very grateful that my acupuncturist recommended this clinic. FCI made my dream of becoming a mother a reality. My husband and I are deeply grateful and look forward to working with them again because this is truly a place we trust.
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Lora Jennings
5개월 전
2026.04.01
I underwent three embryo transfers at Fertility Centers of Illinois (FCI) in Hinsdale, Illinois, beginning July 1, 2024. It was a long journey—the first transfer, a medicated cycle, failed; the second resulted in an ectopic pregnancy; and the third fortunately resulted in a twin pregnancy. After about one year and eight months of treatment at FCI, I am now being referred to my OB-GYN for ongoing twin pregnancy care.
I especially want to thank Dr. Uhler. She is attentive, thoughtful, and highly skilled. She followed up promptly after important milestones and showed genuine care throughout the process. Her care made a tremendous difference in my journey.
My first transfer was handled by Dr. Sipe, but my experience was very different from my experience with Dr. Uhler. Communication was difficult, and I found him hard to reach. Although a natural cycle was an option and personally felt easier for me to manage, I was strongly advised to use a medicated cycle.
The front desk staff, including Karan and Seyeda, were very kind and supportive. I recommend scheduling early because they see many patients, many of whom are facing emotional challenges. Being proactive about appointments can improve response times.
Erica, who performed my ultrasounds, was gentle and patient and always willing to answer my questions, which I greatly appreciated.
Overall, my experience improved significantly after changing doctors. I believe FCI has strong clinical capabilities and continues to improve its customer service. However, your experience may vary depending on the doctor and care team you see.
2026.03.06
I started my journey at FCI and have now officially graduated, and I wanted to take a moment to share how grateful I am for the incredible team. Dr. Uhler was knowledgeable, patient, and genuinely caring. She took the time to explain every step of the process, answered all of my questions, and always made me feel supported during what can be an emotional and overwhelming journey. The nursing team was equally amazing. They were always kind, responsive, and reassuring. I also want to say thank you to the front desk team. They were always welcoming, organized, and helpful with scheduling. Every interaction was pleasant, and they made the entire experience feel smooth and well-coordinated. FCI truly has an outstanding team. I am so thankful for the care, professionalism, and support I received throughout my journey. I couldn’t have asked for a better experience.
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Kerri Grzywa
5개월 전
2026.04.18
The front desk receptionist was rude and hung up on me when I needed to provide important information. I will never return and do not recommend this place.
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Nairuma Leal
5개월 전
2026.04.14
My experience at the Hinsdale clinic was extremely disappointing and completely unacceptable.
I drove 30 minutes to my appointment and arrived early, only to be turned away immediately because I had my child with me. My appointment was canceled on the spot. No one had ever told me that children were not allowed, whether during booking, confirmation, or any advance reminder.
This is not a minor detail. It is essential information that directly affects whether patients can attend their appointments. This total lack of communication is unacceptable.
Worse, the clinic was empty, yet they offered no solution or accommodation. They simply said I would need a new referral to reschedule, wasting my time and delaying an already time-sensitive treatment process.
Fertility treatment is not casual. It requires precise timing, coordination, and emotional investment. The clinic's lack of empathy, flexibility, and basic communication is deeply concerning.
This experience seriously undermined my expectations of their care and professionalism.
Proper communication could easily have prevented all of this. Patients deserve better.
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Kelsey Tierney
5개월 전
2026.04.08
I had a consultation there and personally witnessed the nurses and front desk staff treat another patient very poorly simply because the patient had not clicked a check-in link sent only an hour earlier. The doctor was acceptable, but when I tried to tell her what happened at the front desk, she waved me off.
While my husband and I waited in the room for further consultation, we saw another patient's health information left on the table. This was a serious HIPAA violation.
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Lindsey Rauba
5개월 전
2026.04.08
I would give zero stars if I could. After a full year of unnecessarily stressful treatment, I finally transferred to another clinic. With my new doctor's help, I realized I had been misled into believing I was in premature menopause and that donor eggs were my only option. Today, exactly one year after learning that one embryo was genetically abnormal and nonviable, I discovered that FCI is still charging me to freeze that embryo because they never sent the embryo disposal forms for me to sign. I thought they could not cause me any more trauma! If you are seeking fertility treatment, I strongly recommend consulting several clinics and obtaining a second or even third opinion. FCI's policies are designed to improve its statistics, not to provide the care you truly need.
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Minerva Montemayor
4개월 전
2026.05.22
We graduated a few months ago, and today I am delighted to announce our baby's sex. Although I developed some complications from ovarian hyperstimulation, Dr. Sepp managed my care very well. Do not miss the chance to see him; he can quickly help you achieve your dream of completing your family.
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Christine Miller
4개월 전
2026.05.08
Fertility Centers of Illinois in Hinsdale provided exceptional care for our family. Every staff member we met was caring, thoughtful, supportive, and highly knowledgeable in their field. I would recommend them to anyone seeking fertility treatment.
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Tara Lawson
4개월 전
2026.05.08
We thank Dr. Uhler, Nurse Selena, and FCI for giving us our miracle baby! Our state had only one fertility clinic covered by insurance. After one failed IVF cycle, that clinic insisted on donor eggs and refused to change its medication protocol. Dr. Uhler truly listened to us instead of focusing only on our low chances. After a cycle had to be canceled because of poor ovarian response, she simply said, ‘That did not work; we will try something else.’ She understands both the science and art of fertility treatment, and our second IVF cycle gave us our perfect baby boy!
FCI coordinated monitoring and laboratory work with an OB-GYN clinic 200 miles from Chicago, so we only traveled to Chicago for egg retrieval and embryo transfer. If you want a second opinion, I highly recommend trying FCI even if you are not in the Chicago area. We are so glad we did!
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Dana Coppoletta
4개월 전
2026.05.26
I am incredibly grateful that I chose Fertility Centers of Illinois and Dr. Uhler to guide me through my IVF journey. From the beginning, Dr. Uhler was thorough, attentive, and extremely knowledgeable, putting me at ease throughout a process that was emotionally and mentally challenging. She truly took the time to make sure I felt supported at every step.
The care team at the Hinsdale clinic was also wonderful. The ultrasound technicians and phlebotomists were always so kind and compassionate, and seeing them was genuinely a bright spot during stressful weekly monitoring appointments. Even the front desk staff were consistently welcoming, friendly, and helpful.
Most importantly, Dr. Uhler and her team made my embryo transfer day feel so special. My husband and I left feeling incredibly happy. We truly could not have asked for a better experience.
I am now 30 weeks pregnant with a baby boy, and I have Dr. Uhler and her team to thank for helping make this dream come true. I would recommend Dr. Uhler without hesitation to anyone struggling with infertility. She truly is the best.
2026.06.19
Alyssa, the ultrasound technician, was genuinely caring and attentive. I have seen other technicians before and had mixed experiences, but Alyssa was completely different. She immediately made me feel relaxed and comfortable.
The women at the front desk are also always so friendly and welcoming.
2025.02.03
Dealing with this company was a nightmare. I called 10 times trying to obtain my test results after 6 weeks, although they said they would be available after 3 weeks. No one checks voicemail or returns calls, so do not bother leaving a message. They also introduced a new policy under which the only way to receive results is through a nurse's call, but they did not explain the process or contact me to schedule it until I called more than 10 times. The only reason I gave 1 star is that the staff are friendly, but unfortunately no one seems to know what is happening administratively. I will not return and do not recommend this company.
2025.01.10
I am still receiving treatment and hope for a positive result, but I want to recognize Nurse Kelly and ultrasound technician Vita for being extremely understanding, kind, patient, and gentle. They are truly wonderful.
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Sarah Mejicano
2년 전
2025.01.07
Dr. Burks and her team are exceptional. Communication with them was smooth and efficient, and they ensured that we were fully informed throughout the process. They were reassuring, kind, patient, and extremely supportive. We are deeply grateful to Dr. Burks and her team for helping us build the family we always dreamed of. Their compassion and care were evident at every step. We cannot thank them enough.
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Allison Adamiec
2년 전
2025.01.04
Working with Fertility Centers of Illinois in Hoffman Estates during our fertility journey was wonderful. The front-desk staff are friendly and truly get to know you. They make you feel like family every time you visit.
Riddhi is the most amazing phlebotomist I have ever met. I never bruised after a blood draw, and it was almost painless.
Lisa R. was excellent during every ultrasound. She explained everything she saw, which helped calm my nerves. I learned so much during my journey!
Although infertility is stressful, every colleague at FCI Hoffman Estates genuinely cared about making us feel calm and welcome. We will always be grateful for their help in growing our family!
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Lauren Rinchiuso
1년 전
2025.07.10
Vita is the best ultrasound technician! She is calm, compassionate, and always positive. These appointments can sometimes be stressful, but I feel much more relaxed every time I see her. She always supports me, and I cannot praise her enough!
C
2025.06.25
Vita (ultrasound) and Lily (nurse) are absolutely the best!!!
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Amber MacDonald
1년 전
2025.06.13
This was our first visit to this location, and Vita, the ultrasound technician, was very friendly and welcoming!
2025.07.25
This clinic is professional. The staff is friendly and makes you feel comfortable with your situation! Nora is always the best and always welcomes you warmly! Riddhi is very professional when drawing blood, and you can barely feel the needle! The ultrasound technicians are excellent and knowledgeable! Yes, I highly recommend them!
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Nicole Kennedy
1년 전
2025.07.21
I always felt well cared for by the care team. Vita performed my ultrasounds and Ridhi drew my blood, making the best of an unfortunate situation. They treated me with compassion and care and took time to understand me. I am transferring to another clinic for reasons unrelated to their care, but before leaving I had to thank them for helping me through this challenging year.
K
2025.08.27
I appreciate how responsive and kind the Hoffman receptionists are. My doctor is not out of this location but this location is the closest to my house so I do all of my lab work/ultrasounds here and the team here is on-time and efficient and it has been much appreciated since no one really "wants" to be at a fertility clinic so it makes it the best experience it can possibly be!
Vita has been a wonderful ultrasonographer over the last couple of years I’ve been at the clinic and always takes time to explain to me what she’s seeing on the screen, answer any questions I have, and is so friendly.
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Sarah Roman
1년 전
2025.08.27
Vita and Nora are absolute treasures. My IVF journey began in early 2022, and even at my most recent appointment this morning, Nora welcomed me with a smile, knew my name, made me feel completely comfortable, and genuinely showed that she was rooting for my success. Vita has been one of my ultrasound technicians throughout my IVF journey. She remembers you, greets you with kindness and compassion, explains what is happening, and is excellent at her job. These two had the greatest impact on me throughout my IVF journey, along with Dr. Rodgers, the best doctor I know. They are one reason I love the FCI family.
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Samantha Grubisich
1년 전
2025.08.15
Vita at FCI Hoffman Estates went above and beyond to make me feel comfortable and welcome during my first visit. I am extremely grateful for her warm support and help as I begin this journey.
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Gilbert Davila
1년 전
2025.08.14
Only three people in my life have ever drawn my blood immediately and without any pain, and Riddhi is one of them. She is very kind and reassuring. I am happy that she can perform my blood tests whenever I need them at this clinic.
2025.08.30
I had a great experience at the Hoffman Estates clinic today. I went for an ultrasound and blood work, and ultrasound technician Vita and phlebotomist Riddhi were both very friendly and professional. Vita made me feel completely at ease in what could otherwise have been a very awkward situation! I hope all my future appointments go this smoothly!
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Tiziana Mariotti
12개월 전
2025.09.13
The Hoffman Estates location makes me feel like I am welcomed as soon as I enter through the doors. The receptionists greet me with a friendly smile. The ultrasound technician Vita is professional and puts me at ease during my appointments. She makes me feel comfortable and answers my questions thoroughly. During one of my appointments, I was having a difficult day and she was there to listen to me and comfort me. Thank you to all the staff for helping me through my journey at FCI.
2025.09.09
Very disorganized system. Expect to wait for an hour after your actual appointment.
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Nathaniel Miller
11개월 전
2025.10.05
Update: Northwestern Medical is by far more professional and competent. They did not give us the run around & they provided proper standard hormone supplements from the start. Once we branched out a consulted a few more places we found providing these supplements from the start is standard practice. Every other doctor questioned why our past physician at FCI would not provide this from start.
With FCI it’s a game of how long they can string you along and milk you for more $. They act like they need more information while in the mean time you lose months or even years believing them.
Update: I was sent a letter from FCI threatening me “harassment and cyberbullying and will be responded to accordingly” for posting my experience. I have the data and evidence to show their lack of engagement & urgency. Evidence that our not accepting their standard paper pushing experience and challenges actually worked. Hopefully FCI has taken this personally like all of their clients do?? It took them a fraction of the time to threaten me with a personal letter than it took to get our first IUI treatment. Their only urgency is $.
Original post below with names removed to not hurt the professionals’ feelings/egos:
This team was horrible. They did not show any type of urgency for any part of the process. We had to push every inch of the way in order to get any progress.
I provided an initial specimen sample. They processed the sample in 4 days but did not give feedback until i called 2 weeks later and prompted them to provide.
We were approved for insurance and they said it would take 2 weeks to process. We pushed them to process immediately due to our timing (if not we would miss another month). They refused to push through the documentation until we stayed on the phone with them for 6 hours over 2 days. We had to force the FCI team to hand walk the documents to our insurance company because they would not show urgency. The FCI team was not happy that we did not take no for an answer. But we did get approval. We proved it was possible and did not take 2 weeks. It took initiative that this staff does not carry.
Instead of stepping up and doing their job they dropped us as a client. Because we demanded to be treated with the urgency that every single couple in our situation has.
We were unsuccessful in our 1 attempt at IUI to get pregnant when they dropped us as a client. Even thou the head Dr. gave a high level of success. The FCI staff has zero compassion for the stress and pressure we patients endure. They dropped us because we demanded them to perform. The arrogancy at which their entire staff operated was unbelievable.
We were not disrespectful to the staff. We just demanded the service your team promised. We demanded to be shown the urgency that all clients in our position have. You dropped us because we proved you can do better, but refuse to.
Your team was challenged to perform. We proved paper work can get processed when urgency is shown. We are trying our best to make sure we understand completely each step and do each and every process per your professional recommendation. I can echo some of the other comments by your previous patients. Your nurses are not clear in directions. So we pushed to clarity. Does this makes us a disrespectful client? We did not use profanity we used common sense. Just because we challenged the status quo your team dropped us.
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Marisol Medrano
11개월 전
2025.10.04
This experience was emotional and difficult, but the women here made everything easier. I was fortunate to have Riddi complete my laboratory work. She was always gentle and considerate. Today I had the pleasure of speaking with Vita. I was very nervous about the process, but her kind voice calmed me. She explained everything and lifted my spirits. She has such a calming presence. I am very grateful for today's appointment. I expected discomfort, but instead it was an excellent and informative experience.
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sharon ramos
11개월 전
2025.10.25
It was a difficult but wonderful journey. After every appointment, the staff reassured me and answered all my questions. They are an excellent team, and I am very grateful that they helped my husband and me build our family. I will definitely return in a few years, but for now I am enjoying my pregnancy. They provide a great deal of helpful information from start to finish.
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Shannon Kresach
11개월 전
2025.10.18
The front-desk staff and ultrasound technicians, especially Vital, are very friendly and professional and make you feel welcome.
2025.10.31
I visited the Hoffman Estates location and am writing this because I wish I had known these things before spending my time and money. First, the building itself is old, worn, and dusty, with dated carpeting. I once thought this did not matter, but experience has taught me it is a warning sign. The hallway restroom was dirty and looked like it belonged in the 1980s. The clinic itself was clean and newer. The doctor I met was polite but very mechanical and rigid about the process. I was disappointed by her inflexibility regarding pain management. I previously had an extremely painful hysterosalpingogram, so I wanted anesthesia for this procedure. This is not unusual, but she refused and suggested trying it first to see how it went. After being persuaded, I went home, considered it carefully, and decided I would not proceed without anesthesia. I also concluded that I did not want to continue paying a facility that did not prioritize women's pain. If a woman reports pain during a hysterosalpingogram (HSG), anesthesia should absolutely be an available option. I contacted several other clinics, and the first one I called offered anesthesia, so I chose them. My new fertility doctor also said he often hears women describe extremely painful HSG experiences, which is why his clinic offers anesthesia. Everything at Fertility Centers of Illinois also felt disorganized. If you schedule an appointment, they ask you to call and remind the nurse. Even the billing specialist could not provide an accurate cost estimate, and you had to contact her rather than the other way around. By contrast, my new clinic schedules appointments, sends text and email reminders, and offers telehealth. They also send costs and payment links by text and email. I am sharing this because I wish I had known before wasting time and money. One call to another clinic revealed a completely different experience. You do not need to settle for a disorganized place that dismisses your pain. Make a few calls; better options exist. One more point: I did not learn until my appointment that the Hoffman Estates location performs some minor procedures, but later treatment, including IVF, requires travel to Chicago.
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Megan Johnson
9개월 전
2025.12.08
FCI Hoffman is amazing! I had a wonderful experience with Dr. Burks and her entire team. Her nurse Maddie is highly knowledgeable and thoughtful and patiently answered every question I asked. With the help of the FCI staff, every early-morning appointment was easy and pleasant. Infertility is a difficult time, but FCI Hoffman Estates and Dr. Burks's team made it much easier.
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Denise D'Agostino
9개월 전
2025.12.05
Deciding to have a child, let alone undergo fertility treatment, is not easy. Anxiety about what may be wrong with your body, self-blame, and other emotions can be overwhelming, especially if you have had similar experiences before. The Hoffman Estates team understands what you may be going through, and every staff member I met showed professionalism and sincere encouragement. Do not carry this alone. Complete the testing you need and obtain the information you should have had long ago so you can truly give it your best. My journey is not over, but the team is helping me through the hardest stage, which matters most. Go to FCI. I know it is not easy, but you will receive the support you deserve.
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Melissa Painter
9개월 전
2025.12.05
I had an excellent experience with ultrasound technician Vita at Hoffman Estates!
2025.12.27
I am very satisfied with the quality of care at FCI. My doctor developed an effective treatment plan tailored to me, and the nurse who worked with me almost daily over the past year, Alyssa at the River North office, was outstanding.
My home office is in Hoffman Estates, and I am extremely pleased with its warm, comfortable atmosphere. The front desk staff always remember my name, and I have never had a problem reaching them by phone or scheduling an appointment—there is always availability when I need it. Riddhi, the on-site phlebotomist, and Vita, the ultrasound technician, are truly the best. The rotating clinical staff are also excellent and manage everything well when other staff are absent or working at another office.
I feel very fortunate to have gone through this long, difficult, and challenging treatment process at a top clinic with an exceptional team.
2025.12.17
Riddhi is amazing! She has drawn my blood throughout the past year, and every time it has been easy, quick, and painless. She is also incredibly kind!!
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Tony Flores
9개월 전
2025.12.16
My wife and I have been very dissatisfied with this clinic.
1) We had to change doctors because of inadequate communication about appointments, scheduling, and other matters. The doctor and her nurse gave conflicting information, and they always rushed through explanations when we asked questions.
2) They repeatedly made billing errors and overcharged us, even though we had more than $500 in cash credits. These were IUI charges paid after insurance reimbursement.
3) The nurse who performed my wife's unsuccessful IUI had an extremely poor attitude. While carrying out the procedure, she told my visibly anxious wife, "Relax, breathe, relax again. I don't know how else to speak to you!" This was extremely unprofessional!!!
4) We missed a month of IUI because they failed to submit the insurance preauthorization request as we had asked.
5) The following month, last week, my wife called when her period began and left a message Friday morning to schedule bloodwork and an ultrasound. The Hoffman office never called back!!! We therefore had to wait through the weekend and may have to skip IUI again this month because of them. Do they not understand that these matters are urgent, especially when they are closed on weekends?
We transferred to the Vernon Hills office and doctor and hope our path to pregnancy will go more smoothly. The process is already stressful enough without dealing with staff who lack empathy, understanding, and a sense of urgency.
2025.12.13
A dream come true! The staff are wonderful, especially the ultrasound technician Vita. She made an extremely difficult process much easier.
2026.01.10
Overall, I am about 75% satisfied with FCI. Most of the clinical staff are warm and attentive, though a few are not. My favorite is Nora at the front desk/scheduling. She is compassionate, organized, quickly understands the issue, and has a positive attitude. My biggest problem is their outsourced billing and financial counseling staff. They seem to cut corners while acting as though they are doing everything possible. In less than a year, I had at least four financial counselors. The first three were hard to reach and communicate with, and getting a return call took tremendous effort. One was extremely rude. The fourth was at least friendly and proactively called and messaged me, but she failed to process my new insurance, delaying our next IVF cycle by a month. I am already in my forties and do not have time to lose.
As another reviewer said, having major procedures such as egg retrievals and embryo transfers in Chicago is inconvenient if you would prefer to have them in Hoffman Estates.
I was also uncomfortable that suburban residents nearly an hour from Chicago were asked to transport/provide a fresh semen sample and then wait another half hour for the egg/sperm procedure, while being told this was fine. Most fertility specialists advise that sperm survive outside the body for no more than an hour. We are both in our forties, and I think they should be more understanding of our desire for the freshest possible sample.
They also need to reconsider their embryo transfer process. They tell you to drink plenty of water, not urinate before arriving, and bring a large bottle of water to drink at the clinic because a full bladder helps them see the uterus by ultrasound. They also ask you to arrive half an hour early. I live about an hour from the Chicago embryo transfer center, depending on traffic, near Hoffman Estates. Holding a full bladder for an hour and a half, combined with leaking vaginal progesterone tablets and an extremely cold operating room that increased the urge to urinate, was very uncomfortable. At first, the nurse was understanding and let me urinate and drink more water. Half an hour later, the ultrasound technician confirmed that my bladder was full, but I then waited another half hour for the other staff to arrive. By then my bladder was painfully full and I was nearly leaking urine. The nurse's subsequent “talk” and attitude were very unprofessional and made me uncomfortable. She made me feel that being unable to hold my urine was my fault. Her other comments were humiliating while I was without pants, cold, and vulnerable. It was completely unnecessary. They could have let me urinate on arrival, drink a liter of water, and perform the transfer half an hour later, avoiding this situation.
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Sarah Roman
8개월 전
2026.01.07
Vita and Nora are the heart of the Hoffman office. I feel their care and support every time I visit. They always greet me with a smile and are consistently positive.
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Tatiana Belonenko
7개월 전
2026.01.29
The FCI clinic in Hoffman Estates is excellent. Vita, the ultrasound technician, is very patient and professional.
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amanda larsen
7개월 전
2026.01.27
Words cannot express how grateful I am for this fertility clinic. From the moment I walked in, I felt welcomed, supported, and genuinely cared for.
Every check-in began a positive experience. Alyssa greeted me warmly and kindly, and after only a few visits, she began addressing me by name. That may seem small, but in this setting it means so much. Many medical facilities do not offer this level of personal attention, and it immediately made me feel seen and valued.
Riddni also consistently made my bloodwork a great experience. She is always friendly, calm, and highly skilled, making every blood draw quick and smooth. The appointment process is efficient, which I greatly appreciate because I can finish quickly and continue with my day.
As I leave, Nora always says goodbye warmly and wishes me a good day. This final gesture completes the visit perfectly.
This team works exceptionally well together. They make you feel like an individual, not just another patient or number. I have visited other clinics, including Glenview, which is clean and professional, but the team here truly stands out by going above and beyond. Their care, warmth, and attention to detail exceed expectations, and they deserve recognition.
I am extremely grateful to this team and highly recommend this clinic to anyone seeking fertility care.
2026.03.03
Had my SIS today and Vita and Dr Nani were wonderful! They explained all of the steps of the procedure both before and during so I knew exactly what was happening and they also explained what they were seeing, how they were assessing and the next steps. I honestly couldn’t have asked for a more comforting environment from them during this procedure. Thank you Vita and Dr. Nani!!
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Abby Pondel
6개월 전
2026.02.27
The entire team at Fertility Centers of Illinois truly transforms what can be an intimidating and overwhelming IVF journey into one filled with hope, compassion, and unwavering support. While our experience had its share of hiccups and hurdles, our team never wavered. They thoughtfully adjusted our plan and ultimately found the path that worked best for us to grow our family — something I will forever be grateful for.
Dr. Burks was incredible throughout the entire process, continually refining our approach to give us the greatest chance of success. Our nurse, Maddie, was by my side every step of the way, patiently answering every question and offering reassurance whenever I needed it.
Having primarily visited the Hoffman Estates office, I truly can’t imagine going through this journey without that team. Being greeted by name by Nora or Alyssa always made me feel seen and comforted — even on the hardest days. Riddhi is one of the best phlebotomists I’ve ever worked with. As someone with difficult veins who has a tendency to faint, I always felt completely at ease in her care. And I can’t begin to describe how special Vita is to us. She made the vulnerable and often nerve-wracking ultrasound appointments feel calm and reassuring — I somehow always left smiling.
This process is not easy, but because of these extraordinary people, it will always hold a deeply special place in our hearts. We are so thankful for each of them and can’t wait to bring our baby by to meet the team once he or she arrives. 🤍
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Brittany Zang
6개월 전
2026.02.26
The front desk staff, phlebotomist, and Vita, who performs ultrasounds, are all excellent! My experience with the nurses and Dr. Nani was not good. I have changed doctors and now go to HE for laboratory work and ultrasounds. If not for the receptionists, phlebotomist, and Vita, I probably would have gone elsewhere.
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April Aguiniga
6개월 전
2026.02.25
Riddhi is the best phlebotomist I have ever met! She succeeds on the first attempt every time. I have had many blood draws, and each was an ordeal, but Riddhi is completely different. She is wonderful.
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Bridgette Ewald
7개월 전
2026.02.21
Vita performs my ultrasounds. She is highly skilled, gentle, and kind. Because frequent ultrasounds are very intimate, she makes sure you feel comfortable.
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Renske Valkenburg
6개월 전
2026.03.20
Dr. Vita is wonderful! She is very professional and made me feel comfortable.
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Caitlin Lischka
6개월 전
2026.03.18
Vita, one of the nurses, is amazing! She is always so cheerful and positive and makes me feel comfortable!
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Erin Olson
6개월 전
2026.03.18
Everyone at FCI is very caring! You are greeted with smiles every time you visit. It was wonderful to see Vita during my saline infusion sonogram this morning. She performed most of my ultrasounds when I was pregnant with my first FCI baby, so it was great to see a familiar face. I appreciated how thoroughly she explained each step before Dr. Nani took over, and they both explained the procedure in real time. I look forward to the next steps. 🙂
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Suzanne Corbett
6개월 전
2026.03.09
I recently had an ultrasound appointment with Vita. She patiently explained what she was doing and what would happen next, which made me feel more comfortable about the examination. Vita is very kind!
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Dominique Sanchez
5개월 전
2026.04.10
Vita is amazing! She is always kind, warm, and considerate. It is such a pleasure working with her!
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Julie Kolizda
5개월 전
2026.04.09
Vita, the ultrasound technician, was very kind and explained everything in detail.
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Mounika Reddy
5개월 전
2026.04.07
Vita in the ultrasound department was very kind and patient and answered all my questions!
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Daryna Sum
4개월 전
2026.05.07
I had a very good experience at this clinic. The staff were friendly, professional, and considerate. The ultrasound went smoothly and I felt comfortable. The clinic was clean and well organized, and I did not have to wait long. I would definitely recommend this clinic to others.
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Julie Martin
4개월 전
2026.05.05
Vita was wonderful during my ultrasound! She was very friendly and helped me relax because I had been a little nervous. Thank you, Vita!
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Chrissy Sipla Pazar
4개월 전
2026.05.01
I have a good experience every time I come here—the staff are extremely friendly. Dr. Nani is highly skilled and knowledgeable! The blood tests and ultrasounds always go smoothly, and Vita, the ultrasound technician, makes me feel relaxed every time I see her.
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Corinne Leonard
4개월 전
2026.04.29
I am writing this review because we were fortunate to welcome our precious daughter. Dr. Nani was wonderful. She created a personalized treatment plan and carefully evaluated every possible cause of complications. Her nurse Lily was truly a lifesaver. She patiently answered all my questions and helped me throughout the process.
Riddhi is the best phlebotomist I have ever worked with. She drew my blood many times, and I never bruised afterward. Vita was patient during every ultrasound and helped me stay calm. She was approachable and made me feel very comfortable throughout the process.
It was also heartwarming that the front desk staff remembered my name. Alyssa and Nora were warm and friendly and patiently answered every question I had throughout the process.
We were also fortunate to work with Dr. Burke Chatman for the egg retrieval and Dr. Go for the embryo transfer. Both were excellent.
I know everyone's experience is different, but we were fortunate to conceive our daughter after our first embryo transfer. I am extremely grateful for this clinic's help. We truly feel very lucky.
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Simona Nikolova
4개월 전
2026.04.28
It was a pleasure working with Vita, the ultrasound technician, at Hoffman Estates! And Riddhe, the amazing laboratory staff member! I am very afraid of blood draws, but her technique was gentle and smooth and made me feel comfortable. Overall, the experience here was excellent. Thank you all so much!
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Heather Lach
3개월 전
2026.06.22
I come here specifically for the phlebotomist, Salud. She is exceptionally skilled. My veins are very difficult, but she succeeds on the first attempt every time. She is so kind and makes the entire blood draw experience very pleasant. I am truly glad she is here.
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Arisa Midgett
3개월 전
2026.06.06
The service is terrible. They care only about money, not about your feelings or whether you have a child. They charge your credit card directly instead of billing your insurance, and they are unhelpful when you call with billing questions. Visiting a fertility clinic is already stressful enough, and they make it even worse. They also never tell you how much IVF medication will cost. The medication alone cost me 7000 dollars out of pocket. I spent 28000 dollars in total and did not have a baby.
2025.01.28
After a stressful weekend at another FCI office, coming to the Mokena office was a breath of fresh air. Everyone, from the front desk and ultrasound technician to the medical assistant who drew my blood, was lovely. Thank you to everyone I met on the morning of 01/27/25. Your welcoming environment and overall kindness made my morning wonderful!
This was completely different from my experience at River North. I cannot wait to finish there and hope I never have to return.
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Jill Nowaczyk
2년 전
2025.01.07
The nurses and staff were very pleasant. The waiting area and patient rooms were very clean and well maintained.
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Andrea Markovich
2년 전
2024.12.23
I was always warmly welcomed during my many testing visits! Kristy, Dimples, and Kathy were always there, and I greatly appreciate their kindness!
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Jennifer Verhaeren
2년 전
2024.12.05
Dimples and Kristy at the front desk are always friendly and very kind. That is wonderful when you are going through a stressful process. Nicole in the laboratory has also always been excellent at drawing my blood. Thank you, ladies, for being so kind throughout this long process.
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sheri wandachowicz
2년 전
2024.12.04
Kathy, who performs the ultrasounds, and Dr. Hobeika, you are the dream team! Thanks to both of them, I have a beautiful 9-month-old child, and I will return for another.
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Melissa Ballenger
2년 전
2025.02.23
Dimple and Christy at the front are amazing!! So supportive and accommodating. They are always warm and welcoming when I walk in each morning! Ultrasound technician Casey is also wonderful! She is very knowledgeable and always puts me at ease. Thank you, ladies, for consistently going above and beyond for patients! It does not go unnoticed :)
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Sara Ruzevich
2년 전
2025.02.21
Dimple and Christy always make me smile and are so welcoming when you arrive! I used to feel very anxious about my appointments, but they put me at ease as soon as I walked in!
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emina cemalovic
1년 전
2025.05.19
I love the Mokena office and all the wonderful women working there. They always made me feel welcome, not like an ordinary patient. Everyone knew my name, making infertility treatment a little easier. Thank you, Dimples, Kristie, Kayli, Kylie, Diane, Nicole, Kathy, and Kelly, for everything. Thank you also to Dr. Hobieka.
Best,
Emina
2025.04.28
Our doctor works at the North River/Glenview office, but Mokena is near our home, so we went there for labs and ultrasounds. Dimples and Kristy at the front desk always greeted us with smiles. They were helpful and pleasant. While waiting, I heard them interact with other patients. They made everyone feel valued and welcome, knew every patient's name, and greeted them at check-in and checkout. Kathy, the ultrasound technician, was also positive and kind and explained what she was doing. The overall clinic experience was excellent. Thank you. I highly recommend it.
2025.04.26
Everyone here is wonderful and helps with every need. We came because our first child has a genetic disorder, and they helped test our embryos so our next child could be implanted without it. Everyone was knowledgeable, caring, and compassionate! I have recommended them to many friends. We worked with nurse Michelle in Mokena, who is a rock star at her job. She is efficient and an employee they should be proud to have!
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Jihan Khatib
1년 전
2025.04.25
I am very grateful for the excellent care at this office! Dr. Hirshfeld is not only an outstanding physician but a true innovator, always willing to explore new approaches and determined to make them work. Ultrasound technician Kathy consistently goes above and beyond, providing first-rate care with expertise and a reassuring manner. Receptionists Dimples and Monyae are always kind and efficient and make me feel welcome. The team's dedication and Dr. Hirshfeld's commitment to innovation set this practice apart. I highly recommend their excellent staff and personalized care.
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kirsten chase
1년 전
2025.07.15
Kathy, Nicole, Kristy, Dimples, and Paige are always wonderful whenever I see them! They go above and beyond to make you comfortable. I love this place!
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Lauren Kramer
1년 전
2025.07.15
The best staff! Even when you are barely awake at 6:30 a.m., Kristy and Dimples greet you warmly as soon as you enter the clinic. They are very helpful, always upbeat, and bring positive energy. Kathy, Diane, and Jenna patiently answer all your questions during ultrasounds and make you feel very comfortable. Nicole is an expert at blood draws; she works extremely quickly and is always friendly. My nurse Sarah promptly updates my treatment schedule and answers all 100 of my questions. They make you feel like their only patient, and at every appointment everyone is fully informed about your fertility progress.
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Adesuwa Oronsaye
1년 전
2025.07.10
I am glad to be working with FCI, but communication has been poor. I called several times and left voicemails, but Aurela’s financial coordinator never called back. After the initial consultation, I never spoke with a nurse about the next steps. Everyone is friendly, but first-time patients receive no guidance.
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Desirae Locascio
1년 전
2025.07.01
The staff at the Mokena clinic are amazing, especially Kathy for ultrasounds and Nicole for bloodwork!
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Cody Jagiello
1년 전
2025.06.21
The clinic is easy to find, and the building is beautiful. Some members of the diagnostic team are very kind, and the phlebotomy staff do excellent work.
Beyond that, our experience was very poor because communication with the team was terrible, compounded by an outdated online system that made even reading messages difficult.
During two months of preliminary testing, we were never told that fertility medications themselves were not covered by our insurance. When it was finally time to order medication, the amount we expected to owe—the amount shown in the financial breakdown—suddenly increased by several thousand dollars. Because of this large unexpected expense, the two months of testing were wasted because we could not afford the dramatic increase at that time.
We were also told that genetic testing was covered by our insurance plan, but when we received a $1,800 bill, we learned that this type of testing was not covered at all. In addition, FCI initially told us that if insurance denied the claim, our potential cost would be $1,000 less than the bill we actually received.
Finally, although some staff were kind and thoughtful, most gave my husband and me almost no guidance during in-person visits. They generally did not explain the tests being performed, and front-desk staff were often engaged in personal conversations, making you feel like an interruption when checking out. When scheduling my initial appointment, I also requested a female doctor, so I was surprised when a male doctor performed one ultrasound. I had no time to reschedule and did not want to delay testing, so I had to endure a situation that made me very uncomfortable.
Now that we know what to expect and how to reduce costs, we may still proceed with IVF in the future. However, I cannot say that we would feel comfortable continuing with FCI. This is very disappointing because the many positive reviews had given me high hopes.
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Ashley Wilkins
1년 전
2025.08.01
The staff are always warm, friendly, and helpful. They always greet me with a smile! When there is a problem, they make sure to help resolve it. They consistently support me and make me feel like family.
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Hayley Hypse
1년 전
2025.08.27
I received exceptional service at the Mokena location. Dimples always greeted me with a smile, and she and Kristy helped schedule appointments. Dimples always resolved timing problems. I also adore Kathy: she is kind, understanding, and knowledgeable, and I always felt well cared for during her appointments. These women made my experience wonderful!
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Edyta Szaflarski
1년 전
2025.08.13
I have been a patient for over a year. Everyone from reception to laboratory staff is friendly and helpful, especially ultrasound technician Kathy, whose conversation and bright smile made many appointments easier.
2025.08.12
Everyone is welcoming! Nicole performed my bloodwork, Kathy handled my ultrasound, and my nurse Michelle communicates exceptionally well. Dimples and Kristy at reception are always warm, friendly, and smiling. Everyone is very helpful.
2025.08.09
I cannot praise the Mokena Fertility Centers of Illinois team enough. Kristy and Dimples at reception warmly welcome you and put you at ease. Ultrasound technicians Kathy, Diane, and Jenna are excellent: professional, gentle, and always willing to explain everything so you are comfortable and informed. Phlebotomist Nicole is also wonderful—quick, skilled, and friendly, making blood draws easy. The team turned a stressful process into a positive, supportive experience. I truly felt cared for and am grateful for everything they did!
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Ayla Walker
1년 전
2025.08.08
Kathy is so welcoming! Dimples always provides excellent customer service, and Nicole made my bloodwork easy. I love all the staff!
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Kalisa Gross
1년 전
2025.08.29
When I entered the office, Shante was very kind, and Dimples gave me a very warm welcome.
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Emily Michaels
12개월 전
2025.09.18
I cannot say enough good things! From my first consultation with Dr. Hobeika through every subsequent appointment, this was absolutely the best clinic experience I have ever had! First, the front desk is truly wonderful! Dimples and Christy are amazing! Their attitude and kindness toward every patient are remarkable, and they make every appointment feel very comfortable. Second, thank you to ultrasound technician Kathy! She performed most of my ultrasounds and was extremely thoughtful. You can see how much she cares about her patients! Finally, Dr. Hobeika's medical skill is exceptional! We were diagnosed with unexplained infertility. My husband and I were very fortunate that our first intrauterine insemination (IUI) was successful. I never felt rushed or left an appointment with unanswered questions. I worked mostly with his nurse Sarah, who is the best! She answered every question and explained everything in great detail. I highly recommend this clinic for fertility care/treatment. Graduating was bittersweet because everyone was so wonderful! I cannot wait to tell them when our sweet baby is born and let them know how grateful we are!
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Nay Gonzalez
12개월 전
2025.09.16
Very friendly, and everyone made me feel comfortable. I loved having Katie help me. She was very kind and always smiling.
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Sarah Winker Uy
12개월 전
2025.09.15
Very happy to be a patient of FCI Mokena! My husband and I transferred to FCI after not having luck at another clinic. Dr. Hobeika was wonderful and listened to our concerns and was confident about our treatment plan. We are currently expecting our first baby thanks to him! (We also had experiences with Dr. Nguyen and Dr. Uhler at on-call procedures and they were equally as wonderful!)
In addition to the doctors we’ve met at FCI, the staff you work with regularly and on a daily basis were incredible as well.
The front desk team (Dimples, Kristy, and Callie) were always so helpful scheduling & fitting in the many appointments that take place and it was always a friendly and welcoming environment in-person.
Nicole is by far the best phlebotomist I’ve encountered over this long journey! She was so quick and efficient there was never any time to be worried or uncomfortable.
I was also so lucky to develop a relationship with Kathy throughout all my monitoring appointments. She always made me feel comfortable and was so genuinely happy for my husband and I when we graduated from the clinic!
Thank you to FCI Mokena for helping us get this far in our journey! Keep an eye out for a baby announcement this winter :-)
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Roxy Kolodziej
11개월 전
2025.10.08
I have visited several FCI locations, and Mokena is by far the best. Their customer service is unmatched: 10/10.
From the moment you enter, Dimples and Kristy at reception greet you warmly and consistently remain welcoming, friendly, and approachable. Their kindness and professionalism put you at ease and create a positive tone for the entire visit.
Both ultrasound specialists, Kathy and Violet, deserve special recognition for compassionate, attentive care.
Kathy is exceptional. She brings a rare combination of compassion, patience, and genuine care to every visit. Her calm, friendly manner makes a potentially unpleasant experience entirely manageable and even comfortable. Violet is equally outstanding and brings the same empathy and attentiveness to her work.
Nicole, another excellent phlebotomist, is also outstanding. She is always cheerful and clearly takes pride in making patients comfortable and cared for.
They consistently provide high-quality, compassionate care and go above and beyond to ensure every patient feels seen, supported, and understood during stressful and emotionally difficult treatment. They truly make a difference.
2025.11.04
Registered Nurse Michelle was extremely helpful throughout the process. She always responded promptly and explained every step. I highly recommend this clinic.
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Nathaniel Miller
10개월 전
2025.10.30
Update: Northwestern Medical is far more professional and efficient than FCI. They provided standard hormone supplements from the outset instead of brushing us off. Other providers confirmed this is standard practice and questioned why our FCI doctor had not done so.
FCI delays as long as possible to extract more money, pretending to need information while patients waste months or years trusting them.
Update: FCI sent me a letter threatening that if I posted my experience, they would "harass and cyberbully me and take appropriate action." I have evidence of their lack of involvement and urgency. Refusing their boilerplate paperwork and obstacles ultimately worked. They spent less time threatening me than they did on our first IUI. Money is all they care about.
Original review, with names removed:
This team is terrible and shows no urgency. We had to push constantly for progress.
They processed my initial sample in 4 days but gave no feedback until I called two weeks later.
They said an approved insurance request would take two weeks. Because a delay would cost another month, we pushed for immediate action. They refused until we spent 6 hours a day on the phone for two days and forced FCI to deliver the paperwork to the insurer. They resented our persistence, but approval came through, proving it did not require two weeks—only initiative, which the team lacks.
Instead of doing their job, they terminated us because we asked for the urgency every couple in our situation wants.
They ended our relationship after our first failed IUI despite the doctor's high success rate. Staff showed no compassion for patient stress and anxiety and dismissed us simply for asking them to perform their duties. Their arrogance was unbelievable.
We did not disrespect staff. We asked for promised services and appropriate urgency. You terminated us because we proved you could do better and refused.
We demonstrated that paperwork can be processed urgently. We tried to understand every step and follow your professional advice. Your nurses gave unclear instructions, so we requested explanations. That is not disrespect. We did not swear; we used common sense. Your team abandoned us for challenging the status quo.
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Danielle Emola
11개월 전
2025.10.23
The FCI staff is amazing! Kristy and Dimples always welcome me warmly, and I look forward to seeing them at every appointment. Kathy provides excellent care and makes ultrasounds comfortable and easy. Nicole draws blood quickly and painlessly. Nurse Kayli was a wonderful partner throughout the process, genuinely caring for patients and answering every question. Finally, the physician team is outstanding! I am grateful to be part of the FCI family.
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Morgan Pavlick
10개월 전
2025.11.17
IVF is not something I would wish on anyone, but my team was exceptional. First was my ultrasound technician, Kathy, who always greeted me with a smile and treated me like family. She was consistently positive and made me feel comfortable and safe. Then there was my nurse, Michelle. I do not know what I would have done without her. She was my closest support and my anchor. She helped me through the difficulty of having no eggs and celebrated with me when I conceived. She accompanied me throughout this challenging journey. It was difficult, but knowing Michelle was there to help and care for me made it much easier. I believe both Kathy and Michelle deserve a raise. Their dedication and love made me feel that I was not alone on this journey but part of their family. Words cannot express my gratitude for helping make my family complete while caring for me like family.
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justyna Dlugopolski
10개월 전
2025.11.08
Fertility Centers of Illinois has been a tremendous blessing in my life. From the moment I entered, I felt deeply cared for and supported. Kristy and Dimples at the front desk always greeted me warmly, making even the most stressful days easier. Phlebotomist Nicole was gentle and made every blood draw completely painless. Kathy is the most caring and skilled ultrasound technician I have ever met; I always felt safe and at ease with her. Most importantly, Dr. Go helped me fulfill my dream of becoming a mother. I will always be grateful to this remarkable team for their compassion, expertise, and the hope they bring to families like mine. They provide more than medical care—they provide hope, encouragement, and joy. Words cannot express how grateful I am for the important role they played in my journey. I highly recommend Fertility Centers of Illinois. I will always be thankful, and I will return as we hope to add more members to our family!
—Justyna Mikos
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Sammy I. Sarandah
10개월 전
2025.11.07
My wife and I have been patients here for the past few years. Overall, customer service has generally been good, and the medical staff have been kind. Our nurse Michelle was wonderful, paid close attention to our case, and made us feel reassured throughout this long treatment process. Our only issue was some miscommunication about billing, along with frequent communication problems with the front desk regarding billing and appointment scheduling. Overall, the experience was good, and we would still recommend the clinic.
2025.11.05
Ultrasound technician Kathy is wonderful and makes you feel at home. She is gentle and funny. Thank you for your kindness, which made the process much easier.
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Asia Bonds
10개월 전
2025.11.04
Every time I visit the office, Dimples, Kathy, and Christy brighten my day! They are amazing and make the experience feel more personal!
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Fallon Jager
7개월 전
2026.02.04
Casey is absolutely my favorite ultrasound technician at the clinic. She is incredibly kind and thoughtful and makes me feel completely at ease at every appointment. She explains everything clearly, creates a relaxed atmosphere, and genuinely cares about her patients. IVF is difficult, and having someone like Casey alongside you matters greatly. I am very grateful to her.
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Shannon Anne
8개월 전
2026.01.02
Michelle is very helpful in answering all my questions. She calls and lets me know my results of any tests I have. She also answers my questions in the portal even after hours. She has been very helpful every step I had taken with my IVF journey.
Nicole is very good at drawing my blood. She is efficient and never leaves a bruise. Great work!
Kathy is friendly and makes me feel at ease before any ultrasound.
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Michelle Shields
8개월 전
2025.12.30
Kathy my ultrasound tech and Michelle my nurse are angels on earth! Michelle goes above and beyond. Makes me feel like family.
Dr. Hobeika bedside side manner is comforting during this uphill battle.
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Tessa Troike
9개월 전
2025.12.26
My experience at FCI has been amazing thus far. Nurse Michelle has treated me with such compassion and patience. She took the time to get to know my husband and I from the very beginning. Kathy in ultra sound has been amazing, too! Highly recommend FCI.
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Theresa Van Prooyen
9개월 전
2025.12.24
FCI Mokena is truly wonderful! The entire team has been outstanding since I began treatment there in 2021. With their support, I welcomed my little one in April 2024 and am eagerly awaiting my second baby, due in June. The staff provided patient, detailed guidance throughout the fertility process. Special thanks to Dimples at the front desk, my nurse Michelle, ultrasound technician Kathy, and Dr. Hobeika for their kindness and support. I highly recommend this clinic to anyone on a similar journey!
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Kristyn Hess
9개월 전
2025.12.23
Kathy does an amazing job at ultrasound and makes me feel very comfortable! Thank you for making my experience better!
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Allison Langlois
8개월 전
2026.01.11
Our ultrasound technician Kathy was amazing. She was warm, kind, and knowledgeable, and explained everything in detail so we had no unanswered questions. My primary nurse Paige responded very quickly, and the results made me feel that everything was under control; Nicole was equally excellent. Even my husband could not stop praising Kathy after every ultrasound.
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Zachary Langlois
8개월 전
2026.01.11
Everyone was extremely attentive. Nurses Paige and Nicole patiently and thoroughly answered my questions, and ultrasound technician Kathy was very supportive and caring throughout.
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Leslie Grooff
8개월 전
2026.01.10
Information is not shared effectively between clinic departments, and the lack of transparency creates confusion in treatment scheduling and adds to patients’ stress. The doctor’s and financial counselor’s timelines do not align. Nurses are also difficult to reach, even though communication is especially important during IVF treatment. I recommend choosing MindBody over FCI.
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Jen Foster
7개월 전
2026.02.24
I truly did not want to write this, but other patients deserve to know the truth.
Soon after moving from New York to Illinois, I contacted this clinic while undergoing infertility treatment. Instead of evaluating me based on my medical needs, they told me they would not accept me because I had previously received treatment at CCRM in New York City, which they considered a competitor. Seriously?
Imagine moving to Mokena and being denied medical care because of a "territorial dispute."
Infertility is not a competition. Patients are not market share. We are people trying to build families while navigating one of the hardest periods of our lives.
If they are concerned about losing patients to better clinics, perhaps they should focus on supporting and caring for patients rather than protecting their territory.
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Nora Nelson
7개월 전
2026.02.19
I love FCI! They made the entire IVF experience and process incredibly easy. I was nervous at every appointment but always happy to see Kathy. From egg retrieval through confirmation of pregnancy, she performed almost every ultrasound. They always made me feel like a patient rather than a number, and every concern was taken seriously. All the nurses and staff there are wonderful. I will return for a second IVF cycle! 💕
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Dominique Crumpton
7개월 전
2026.02.17
I do not usually write reviews, but I truly wanted to express my gratitude this time. Dr. Hobeka's nurse Kelly and ultrasound technician Kathy always greeted me with smiles and provided impeccable service. Their care and thoughtfulness were moving and unmatched, and their passion for their work shone through. This journey was not easy, but I am grateful that God brought them into our lives along the way. Kelly and Kathy, thank you from the bottom of our hearts! I also thank phlebotomist Nicole, who made my blood draws easy and pleasant. Of course, I cannot forget the warm and friendly front desk staff, who were always a pleasure to work with. Thank you, Deanna, Sarai, and Carly. The teamwork at this clinic is outstanding, and I will always be grateful. Thank you all!
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Aditya Trikutam
6개월 전
2026.03.13
Sarahy is wonderful, warm, and attentive! Nurse Michelle is patient and highly professional. Highly recommended!
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Carlos Gonzalez
5개월 전
2026.04.11
The nurses and doctors my wife and I met were professional and experienced. They answered many of our questions, and we could see progress in treatment.
However, the payment/billing process was unclear. Only after several visits did we contact the finance department and learn that reception should have explained payment at scheduling. As a result, several previous out-of-pocket “upfront” charges were deducted all at once. Worse, the amount was nearly withdrawn automatically from our bank account, putting us in a difficult position. Unfortunately, we now have to pause treatment, and the experience has become very negative.
2026.06.30
I returned a call from the new patient center and was told that even a basic semen analysis requires an order from a doctor. They did not leave a message explaining this, and it was not mentioned anywhere on the “Get Started,” “Treatment,” or appointment request forms. This lack of communication, organization, and common sense makes it impossible for me to trust this organization, let alone entrust them with conceiving my child.
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Shannon Zenos
2개월 전
2026.06.26
Deanna does an outstanding job! Every time I walk in, she warmly greets me by name, which I especially appreciate. She is very kind. She was also extremely helpful when I needed to schedule a weekend appointment in advance. She kept an eye on the schedule, notified me when an opening became available, and called to book it for me. I am very grateful for her warmth and dedication.
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Meghan O’Shaughnessy
2개월 전
2026.06.26
My experience at FCI Mokena has been absolutely wonderful! My IVF journey began in 2025 10, and I am now 17 weeks pregnant with my first baby! ❤️ Dr. Hobeika is the best, and I am so grateful to him for making my and my husband's dream come true. The front desk staff, ultrasound technicians, and laboratory technicians are all outstanding and very kind. And to the nurses who always responded quickly to my questions and concerns, you are the best! I highly recommend FCI Mokena to anyone about to begin this journey!
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Theresa Weiss
2년 전
2025.01.27
Dr. Allison Rodgers is an excellent doctor! She cares and listens, and works with you to develop a plan. Her team is wonderful as well! We are glad they were with us through the highs and lows. Thank you all so much!! We have used this clinic to help us have all our children :)
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Terra Caldwell
2년 전
2025.01.24
I came in for some tests, and it was the friendliest and fastest visit I have ever had at any doctor's office! Jay immediately took me back for the first test. She was kind and personable and made a normally unpleasant test enjoyable. She then took me to Angel for the second test. Angel waited in the room and explained what we were doing and why in a way anyone could understand! Both provided an excellent experience, and I look forward to working with them again!
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Alyssa Dziedzic
2년 전
2025.01.14
I had such a good experience! My nurse, Caitlin, and Dr. Matevossian were very attentive. Caitlin always answered my questions the same day, usually within an hour. I had some complications before and after my procedure, and Dr. Matevossian called me without my even asking. They were there at every step. My ultrasound technicians also made me as comfortable as possible and were very friendly. From beginning to end, I felt confident that I was receiving excellent care!
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Brandon Moore
2년 전
2024.12.18
FCI was a terrible experience for my wife and me. We often felt that they cared more about making money than meeting our fertility needs. They never told us that our embryo did not survive thawing, and they charged us even though no transfer occurred. To make matters worse, FCI insisted that we schedule a follow-up appointment with Dr. Rodgers. We did not want to do so, but they pressured us.
If we had to do it again, we would find a company that cared more about patients' needs than making money.
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Janessa Kuligoski
2년 전
2025.02.18
I always have a wonderful experience. Jay is very experienced with ultrasound! She is always informative and makes you feel comfortable. You know you are in good hands!
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Dominic Witting
2년 전
2025.02.14
Angel is absolutely amazing. I did not even feel the needle when she drew my blood. Without question, it was the best blood draw experience.
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Sarah Sobotka
2년 전
2025.02.08
Jay from ultrasound and Angie from the lab are wonderful! They are informative, kind, and caring. They make you feel comfortable throughout the experience.
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Sarah Whitmore
2년 전
2025.02.22
Angel, the phlebotomist, is so sweet and gentle and truly listened to me as her patient! I was always grateful to see her at each visit and knew I would receive excellent care every time. That was also my experience with everyone in the office! Vernon Hills goes above and beyond.
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Brianna Mazurkewitz
2년 전
2025.02.27
Jay from the United States was wonderful, put me at ease, and answered all my questions.
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carrie niemet
2년 전
2025.02.26
I do not like injections or blood draws. Angel was quick and efficient, and it did not hurt at all!
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karen Marquez
2년 전
2025.02.25
Thank you, Jay and Angel. You are wonderful every time I visit. It is always so pleasant and enjoyable to talk with you.
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tim selwanes
1년 전
2025.06.17
If you are uninsured and value clear, candid communication, go elsewhere.
My experience was deeply frustrating and disappointing. Communication was nearly impossible outside a cumbersome, impersonal portal. I was quoted $275, but at payment the total suddenly rose to $590 without a clear explanation. Information was inconsistent throughout.
A nurse initially told me which blood tests I needed, but immediately after I left, I was told more were suddenly required. When I asked to speak directly with the nurse, I was again told everything had to go through the portal. Strangely, they then called the nurse directly.
Worse, I later received a bill from a completely different company that no one had mentioned. After paying so much out of pocket, I was shocked to learn there was still a balance.
All I wanted during this vulnerable time was transparency. Instead, I felt exploited, misled, and unsupported. People deserve better, especially regarding their health.
2025.06.10
Angel and Jay are always wonderful nurses. I feel fortunate to have nurses like them on this journey. They are always courteous and helpful. Thank you for everything 🌻
A
Amber Elkins
1년 전
2025.06.09
Jay and Angel are amazing :)
I wish weekend appointments were available because the schedule is too tight to complete all the testing.
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Gabriela Ruiz
1년 전
2025.07.17
I entered this process full of hope and ready to face the difficult journey with my husband. Everything began well—until we reached the finance department. I waited two full months for a bill so I could pay. I kept thinking: I am not asking for free treatment. The money is ready; I simply need someone to help me proceed.
The experience made me wonder: if accepting payment is this slow, what could I expect during actual treatment?
I ultimately changed clinics. And guess what? I had to repeat every test because, despite repeated contacts, orders, and follow-up emails, they never bothered to send the test results that I had paid for myself.
I joined several fertility-clinic support groups. Before spending your money, I strongly recommend taking time to read about other people's experiences.
Thank you for failing to help when I needed it most.
A
Alison Leena
1년 전
2025.07.12
Many thanks to the staff at FCI VH. I am only beginning this daunting fertility journey, but they have made the process more manageable. Thank you, Jay, Angel, and Dr. M. I look forward to the light at the end of the tunnel.
2025.07.11
Jay and Angel are always a pleasure to work with! They are super friendly and answer any questions i might have.
2025.07.25
Jay (US tech) and Angel (phlebotomist) are the best! They really make the process of being probed and poked easier, as they are kind and personable all while doing their job with ease.
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Katie Greenawalt
1년 전
2025.07.25
I feel so taken care of at FCI VH. They helped us have our beautiful baby boy in Fall of 2023. Jay and Angel are lovely and they make a stressful process less intimidating.
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Lisette Martinez
1년 전
2025.07.22
Angel and Jay welcomed me as though they had known me for years. They even helped schedule my next appointment. This journey can be difficult for a newcomer, but they helped me. ❤️
2025.07.19
Jay is the best. She is kind, friendly, and knowledgeable. Angel is also wonderful. I had an excellent experience at FCI Vernon Hills. Everything went smoothly!
R
Reed Bartuska
1년 전
2025.08.01
Angel and Jay are amazing! They made what could have been a stressful experience incredibly smooth and easy.
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Tomas Valadez
1년 전
2025.08.01
Jay was very attentive and did an excellent job with our first obstetric ultrasound. We received good news and look forward to our next appointment.
J
Julie Cressy
1년 전
2025.07.30
I highly recommend them to anyone having difficulty trying to conceive. The team is very attentive and takes time to explain every step clearly without making you feel rushed.
Dr. Matevossian is wonderful, as are Angel and Jay at the Vernon Hills location. Trying to conceive can feel overwhelming, but this team made every step easier and even reassuring.
C
Colleen Reilly
1년 전
2025.07.30
Ultrasound technician Jay is absolutely the best! I feel at ease at every appointment with her. She genuinely cares about her patients. I look forward to seeing her again!
B
2025.08.28
Jay has been my ultrasound tech for majority of my appointments throughout our IVF journey. She is kind, thorough and learns about you during the process. Shes great!
A
Angelica Avila
1년 전
2025.08.26
Angel, Diana, and the ultrasound technician were wonderful and very kind. My entire experience here has been excellent.
2025.08.25
Angel and Jay were both very kind and welcoming! They guided me patiently and thoroughly, making me feel welcome and easing the tedious, frightening ultrasounds and needle sticks. Thank you, team!
B
Brittany Waters
1년 전
2025.08.23
My experience at FCI was excellent. Ultrasound technician Jay and laboratory technician Angel were kind, patient, understanding, and attentive. They made a difficult experience easier!
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Laura Haberkamp
1년 전
2025.08.22
Jay is the kindest ultrasound technician I have met. Fertility Centers of Illinois is wonderful!
2025.09.02
Angel drew five vials of blood. I barely noticed the needle in my arm, and I am usually someone who becomes anxious and fidgets during blood draws.
2025.09.02
Angel is wonderful—she always puts me at ease, which is not easy during therapeutic phlebotomy! Jay is also very reassuring, always calms me, and makes me feel supported.
M
Megan Veseling
1년 전
2025.08.28
Angel drew my blood today. She was very kind and made the experience pleasant.
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Jaclyn “Jax” Argall
12개월 전
2025.09.12
Angel, Jay, Natalia and Jovanna were a wonderful team to work with at FCI. Everyone was so kind, friendly and reassuring always.
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Brendan McCann
12개월 전
2025.09.10
Jay in Utlrasound is absolutely PHENOMENAL - my wife and I have had some things come up and Jay has been there to reassure us that everything is progressing as planned and that my wife is doing a great job which is all I can ask for.
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Marta Malarek
12개월 전
2025.09.10
I am extremely grateful for the attentive care I received at Fertility Centers of Illinois in Vernon Hills. Jay, who performed my ultrasounds, was very kind, patient, and gentle—she made every appointment comfortable and easy. Angel in the lab was also very caring, always compassionate and supportive. They both truly went above and beyond, and their care made a tremendous difference during this emotional and challenging time. Thank you!
A
Andy Sarma
12개월 전
2025.09.10
We loved having our ultrasounds with Jay. She is very kind, knowledgeable, and compassionate. We love you...keep up the great work 💯
2025.09.22
I spent some time thinking about how to write a great review for FCI. Thank you all so much for your support and for the time and effort you devoted to me. Dr. Rogers is a gem! Knowledgeable, efficient, and passionate about her work. Thank you! I also want to thank the lovely Jay, who hugged me with tears in her eyes and shared the good news! Thank you to Johvana and Natalia at the front desk, who always worked to find suitable appointment times and accommodate my work schedule.
Thank you, Angel, for always encouraging me... We did it!
I highly recommend FCI for your fertility journey. Thank you for not giving up on me. My heart is full of joy 🤍
2025.09.22
Angel is wonderful. She always makes blood draws easy and pleasant. Thank you for the juice!
R
Rachael Piunno
12개월 전
2025.09.19
Words cannot express how wonderful this team is or how much they helped me throughout my fertility journey.
Every team member is warm and friendly, like family and friends.
“Thoughtful” and “kind” are the two words I would use to describe everyone.
Angel and Jay were always professional and reassuring at every visit.
I love the staff here!
Highly recommended!
A
Ana Maroon
12개월 전
2025.09.17
Angel at FCI Vernon Hills drew my blood and was amazing! I am a hard stick, but she got it on the first try!
2025.09.15
FCI is truly amazing!
Everyone, from the doctors and nurses to the technicians and front desk staff, is wonderful.
We are finally pregnant, and none of this would have been possible without Dr. Allison Rodgers. She helped make our dream come true.
Special thanks to my nurse Morgan, who was my strongest support throughout my pregnancy. Whether by phone or text, she was always there with guidance, reassurance, and genuine care. She truly goes above and beyond for her patients.
My ultrasound technician Jay always made me feel genuinely cared for. Phlebotomist Angel also lives up to her name, making blood tests quick and easy.
Thank you to the front desk team, Joanna and Natalia, for always answering our calls patiently and warmly and greeting us with a smile whenever we walked in.
This journey was not easy, but everyone worked to make it smoother. Thank you for your dedication and support. We are deeply grateful to the entire FCI team.
Nija
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Kayla Spriegel
11개월 전
2025.10.17
Jay has been our ultrasound technician for the past three weeks, and she is amazing! She answered all my questions and patiently explained every detail of what she was examining!
Y
Yvette Rojas
11개월 전
2025.10.14
I had the best team beside me throughout my fertility journey. Although I had limited direct interaction with the doctor, his team truly made up for it. My nurse Sara and ultrasound technician Jay were both outstanding—supportive, professional, and very kind throughout the process.
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Lewis c Leigh iv
11개월 전
2025.10.14
Very professional and completely painless. It was just a blood draw, and overall I am satisfied with everything.
2025.10.13
Angel is amazing!! She kept talking with me while drawing several tubes of blood. She is easygoing, kind, and funny. Thank you for being so gentle, Angel!
A
Antoinette Ward
10개월 전
2025.11.06
The clinic's welcome made me feel at home, relaxed, and comfortable. Ms. Angel performed my laboratory tests skillfully and gently while talking with me throughout. Ms. Jay was very careful during the ultrasound and kept apologizing, helping me relax. Thank you also to Ms. Victoria, who welcomed me warmly and took my vital signs. Every staff member was friendly and made me feel welcome. Thank you, ladies. I cannot wait to begin my fertility journey and become a mother ❤️
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Bryan Fekety
10개월 전
2025.11.06
Angel was wonderful! She made the blood draw easy and pleasant, even though I am very afraid of needles!
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TRANG NGUYEN
10개월 전
2025.10.28
I love coming to this clinic! Everyone is warm and friendly. My ultrasound technologist, Jay, is the best I have ever met: skilled, efficient, and very kind. Nurse Angel is also wonderful and has drawn my blood many times. Knowing Jay and Angel are caring for me makes the difficulties of IVF much easier. Of course, Dr. Rogers is the best fertility doctor I could ask for. She is approachable, generous, and highly skilled. She tells you directly what she believes is the best treatment plan without being evasive. Thank you, FCI!
A
Alex Amrein
10개월 전
2025.10.28
Jay and Angel were both wonderful! I felt comfortable and at ease during my visit.
I
Irshad Here
9개월 전
2025.11.29
Wish I could give a negative star. My experience has been terrible visiting every time when I go to this clinic for the bloodwork and ultrasound. It bleeds like hell after they take the blood for testing. See the attached images from my past two experiences. Staff seems to polite sometimes and a bit impolite sometimes, please do understand that people step in to your facility to get their problems solved. It would be really nice if we are treated politely and take very good care (especially blood draw in my case). Both the images are from a week apart. I have gone through the bloodwork’s many times, but these visits are my worst. You all can do very very very better.
M
Marlania Moreno
10개월 전
2025.11.26
It is always such a pleasure to see Angel. She has been with us from the beginning!
B
Beth Asplund
10개월 전
2025.11.25
I know routine ultrasounds can be uncomfortable, and the fact that I now hope to have the same technician at every appointment says everything. Every ultrasound at Fertility Centers of Illinois in Vernon Hills has felt comfortable and reassuring, all thanks to Jay.
She is highly professional, considerate, and attentive. Jay takes time to explain each examination clearly, ensures I am comfortable, and answers every question calmly and professionally. Her attention to detail is remarkable. She always takes extra time when needed to ensure the images are clear and complete.
What impressed me most at every appointment was that she offered to let me insert the probe myself for greater comfort, something no other technician had ever done.
In addition to her excellent skills, Jay is very approachable. She remembers details from previous appointments, checks on how I am doing, and even helps fit me into the schedule during busy periods so I can be seen promptly.
Overall, I highly recommend my ultrasound technician Jay for her outstanding professionalism, thoughtful care, and expertise. She has remained supportive throughout a process that can feel overwhelming, deeply personal, and emotionally difficult.
K
Kelly MacMillan
10개월 전
2025.11.18
Jay, the ultrasound technician, has been a lifesaver during my fertility journey. I have been trying for nearly three years, and having every appointment with Jay has been very reassuring. I am deeply grateful for her expertise and the time and patience she gives me as a patient. I do not know what I would do without her!
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Reynolds Family
10개월 전
2025.11.13
I had a wonderful experience with Dr. Rodgers and the team at FCI. Jay was my ultrasound technician, and she was patient, thoughtful, and caring throughout every visit.
C
Christine Sierzputowski
7개월 전
2026.02.24
The Mount Vernon team is excellent. Sonographer Jay and phlebotomist Angel are two standouts. This journey is difficult, and they offered invaluable help and responded when I needed them most. The reception staff were also warm and friendly at every appointment. Thank you, Mount Vernon team!
2025.12.21
Everyone at FCI is friendly and welcoming, and communication is easy and efficient. Jay is the best sonographer I have met. She is patient and gentle and made me feel relaxed and comfortable during visits. Angel in the lab is also very kind and makes blood draws quick and painless. Dr. Hobeika is knowledgeable and patiently addressed all my questions and concerns. When I felt stressed and uncertain, he gave me confidence to continue with the treatment plan. This journey is not easy, and I appreciate the FCI team's support!
C
Christine Gerli
9개월 전
2025.12.16
It was great to see Angel here. She was kind and explained everything as she worked.
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Pooja Venkit
9개월 전
2025.12.12
So far, the staff have been kind and thoughtful at every visit. Special thanks to sonographer Jay, who joked with me before the examination and put me at ease. Afterward, she took time to explain everything in detail, which I greatly appreciated. Examinations can be stressful, but thoughtful staff make them much easier!
A
Ashwini Aditya Ram
9개월 전
2025.12.12
It has been a long journey, but I have been fortunate to have excellent lab technicians, nurses, and doctors beside me. They made the process much easier. Angel was very patient with my small veins and always put me at ease. The nursing team provided prompt assistance and support through the online portal, which was very reassuring.
Most importantly, Dr. Rodgers is outstanding. She is empathetic, supportive, generous with her time, and highly skilled. Several times I doubted whether I could succeed, but she always explained everything patiently and guided me through each step.
Thank you, FCI, for giving me hope and helping me reach this point. 💛
N
Nigel Jones
9개월 전
2025.12.09
Angel is amazing! She made donating blood easy and pleasant, and the price was reasonable. Thank you for the excellent service.
I
Ivee Donnell
8개월 전
2026.01.10
My experience at the Mount Vernon FCI location was pleasant, comfortable, and smooth! At my most recent visit, Jovanna was welcoming, attentive, and efficient. Jay was humorous, friendly, and thorough during the ultrasound, which made me feel very relaxed. Angel was also kind and friendly while drawing my blood. The clinic is always clean and tidy. My husband and I greatly appreciate their attentive care while we complete this process!
K
Katie Konstant
8개월 전
2026.01.03
Believe the reviews; this clinic is amazing!
Natalia at the front desk is warm and friendly. Jay is the most thorough ultrasound technician I have worked with and is truly wonderful. Ultrasound imaging is essential during this process, and it is excellent to receive such professional service. Angel, the phlebotomist, is also highly skilled. She made the blood draw so easy that I barely felt it.
During IVF, the front desk staff, ultrasound technician, and phlebotomist become your closest contacts because you see them most often. After meeting Natalia, Jay, and Angel on my first visit to FCI, I knew it was the right place for me.
My physician is Dr. Hobeka, who is very caring and bases his treatment plans on evidence-based medicine. When I was anxious about what to do next, he called me after the clinic had closed and discussed everything with me in detail. Nurse Sarah was also very patient in answering my questions and concerns. I am very grateful for FCI's all-star team!
One more thing: I transferred from another clinic partly because FCI performs monitoring every day. I no longer worry about missing something because of the weekend. I truly appreciate FCI's commitment to careful monitoring.
K
karamvir kaur
7개월 전
2026.02.04
All the staff are warm, friendly, and helpful.
Angel and Jay helped me a great deal and gave me all the information I needed.
J
jinandgolf_3
7개월 전
2026.02.03
I had a great experience with Angel today. She was friendly, drew blood skillfully, and explained everything very clearly!
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Heather Shaffer
7개월 전
2026.02.20
Angel and Jay performed my ultrasound and blood work today, and they were wonderful. I was nervous, but they put me at ease and made everything go smoothly.
E
Erica Hughes
7개월 전
2026.02.20
Jay always does an excellent job. She makes our ultrasounds feel warm, relaxed, and pleasant.
J
Jerson Pacheco
6개월 전
2026.03.13
During my visit to Mount Vernon Fertility Center, Angel was very kind and professional. The blood draw was quick and smooth, and she made the entire process comfortable.
M
Marta Khvostyak
6개월 전
2026.03.11
Jay performed my ultrasound, and Angel drew my blood—they were both excellent! Very kind and professional, and they made the entire process easy and comfortable!
2026.04.02
Angel and Jay did a great job of ensuring I had a smooth appointment and blood draw!
M
Mera Grozier
5개월 전
2026.04.01
Angel and Jay were wonderful and made the testing easy and efficient. Thank you!
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Lynn Villagomez
5개월 전
2026.04.01
I highly recommend this fertility clinic! Dr. Rodgers is amazing. She helped me find a solution and achieve a dream I never thought possible. She is so kind, and her positive, optimistic personality gave me tremendous hope! Jay, the ultrasound technician, and Angel, the phlebotomist, are also fantastic!!! Jay helped me relax and eased my anxiety. Nurse Jen is absolutely the best too!!! She patiently answered all my questions and responded very quickly. She explained the entire process clearly and simply, and even sent a message after every call summarizing what we discussed so I would not forget! Finally, the two women at the front desk are also incredibly friendly and welcoming. Even at 6:30 a.m., they are always so kind!
Thank you all so much! I look forward to coming back. :)
A
alexandra torres
5개월 전
2026.04.21
Angel, who handled the lab work and blood draw, and Jay, who performed the ultrasound, were excellent during my appointment. Both procedures can be uncomfortable, so they talked with me throughout. The conversation made the whole process pleasant.
2026.04.16
Angel is excellent at drawing blood! My veins are very small and hard to find. She was quick, and it did not hurt at all. Thank you!
2026.05.12
I had almost given up hope of starting a family with my husband, but FCI changed our perspective. After visiting a fertility clinic that communicated poorly, FCI was a breath of fresh air and a relief in an overwhelming situation. They patiently guided me through the entire process and were very compassionate. We began this journey in late 2025 and completed our first cycle in April 2026, resulting in a successful intrauterine insemination (IUI). The team was excellent. Jay, the ultrasound technician, was knowledgeable and made me feel comfortable throughout. The laboratory and nursing teams worked together seamlessly. My doctor, Dr. Martini, was exceptional and approachable and made me feel completely at ease. I am deeply grateful to this team for giving us the most precious gift.
M
Mike Shastany
4개월 전
2026.05.12
Angel was wonderful and made the entire process go smoothly! She helped me so much.
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Gina Mccoy
4개월 전
2026.05.12
Jay is excellent at performing ultrasounds. She is very thoughtful and gentle and makes the entire process easy and pleasant. I always enjoy visiting the Mount Vernon location.
A
Amanda Bartus
3개월 전
2026.06.10
All the staff at the Mount Vernon clinic are wonderful. They make you feel welcome and comfortable. Special thanks to Jay, who is always so friendly and considerate during ultrasounds! Angel is also amazing and makes every blood draw easy and pleasant!
V
VGWellness
3개월 전
2026.06.08
Angel and Jay were both very professional and attentive. The entire process went very smoothly.
S
Stephanie Langley
3개월 전
2026.06.04
I highly recommend Fertility Centers of Illinois! Thanks to their excellent doctors and staff, we finally became pregnant after two IVF cycles. This clinic is highly professional, efficient, and knowledgeable. They stayed in close communication with us throughout treatment and tailored our care and adjustments to our needs, ultimately helping us achieve our dream. We will always be grateful!
A
Amie Stewart
2개월 전
2026.07.02
Words cannot describe how amazing this team is. They are incredibly thorough, knowledgeable, and patient in addressing any questions or concerns you may have. I have never felt so reassured! Jay, the ultrasound technician, was outstanding and patiently explained everything to us throughout the appointment. Dr. Rodgers was also a pleasure to work with. Highly recommend!
L
Laura Goldston
2개월 전
2026.06.30
I recently had my saline procedure done by Jay, and she was absolutely phenomenal. She was incredibly patient and understanding throughout the entire process.
2026.06.26
This would have been a five-star review, but I deducted two stars because the scheduling process was so poor. During scheduling, the receptionist, "Oyanya"—if I heard the name correctly—spoke very quietly, and the process was so confusing that I had to correct the date and time she had previously given me when she suddenly said the time discussed on the call was wrong.
However, many thanks to Jay and Oksana for taking such good care of me during my bloodwork and ultrasound. They were both excellent and patient, and they made me feel at ease even under difficult circumstances. Thank you, ladies!
K
Kendall Kinert
3개월 전
2026.06.12
I cannot say enough wonderful things about Jay, my ultrasound technician throughout my time at FCI. From the very first appointment, she made me feel comfortable, cared for, and genuinely supported during such a special and emotional time.
Jay is incredibly thorough and takes the time to explain what she is seeing, answer questions, and ensure every detail is carefully checked. Her professionalism and expertise always gave me confidence that I was receiving the very best care.
What truly sets Jay apart is her kindness and compassion. She has a warm, calming presence that immediately puts you at ease, and she treats every patient with genuine care and respect. She made each ultrasound appointment something I looked forward to, and she helped make my pregnancy journey even more memorable.
M
Marissa Berg
2년 전
2025.01.19
Our experience working with FCI was stressful. FCI's communication and follow-up were terrible. I am glad we left and received treatment elsewhere. To help other patients avoid what we experienced, I recently emailed the office manager at the Warrenville location with details of our experience and constructive feedback. We never received a reply. Although disappointing, it was not surprising. This seems to be a recurring theme at FCI.
2024.12.20
I have not used this facility for some time, but I later had 4 children. I would recommend this organization without hesitation.
F
Francisco Robinson
2년 전
2024.12.19
After two years of moving from one fertility clinic to another, working with Fertility Centers of Illinois was a blessing. My wife and I always felt that other places were less welcoming and insensitive to our situation.
Dr. Uhler, RN Natalie, and the rest of the staff at Fertility Centers of Illinois did an excellent job welcoming us and making us feel cared for and supported. We did not feel like just another number or patient.
The experience itself involved complex emotions, both good and bad. That seems inevitable in infertility and its treatment. Although Dr. Uhler speaks quickly, she was excellent at explaining things in a way we could understand and follow. She is highly knowledgeable and very good at her work. RN Natalie was always available to address my wife's concerns. She has an excellent bedside manner and great patience. Please note that FCI being warm does not mean they sugarcoat anything. Dr. Uhler and the staff always kept it completely honest and held us accountable.
After several failed IUI attempts at previous clinics, we decided to pursue IVF at FCI. They fully prepared us for what came next, gave us precise and detailed instructions, and helped us get ready. They knew the medications my wife needed and worked carefully to keep us on schedule.
Every infertility case has its own circumstances, but it is difficult not to compare yourself with others. My wife had a low egg count, and the quality was not the best. Knowing this, our numbers and follicle retrieval results were low. The experience was very stressful and often discouraging, though not always as difficult as we imagined. In the end, we had an amazing result. Against the odds, she became pregnant.
Did FCI and its care contribute to this? We believe they played a vital role. We are sincerely grateful for everything. Thank you to Dr. Uhler, RN Natalie, and everyone on the FCI team.
T
Tyler Spears
2년 전
2024.12.03
Friendly, helpful, attentive, honest, and straightforward in answering all our questions.
K
Kristina Zielbauer
2년 전
2024.11.15
I cannot say enough good things about Patti, the ultrasound technician in Warrenville. She was the kindest and most personable technician I encountered throughout the process. She gave me the most information about my ultrasound findings and next steps. During such a frustrating process, she truly gave me the reassurance I needed, and I am very grateful to her. She is a real asset to FCI.
2025.07.18
Our journey at Fertility Centers of Illinois has been long, emotional, and deeply meaningful. Over the past six years, I have had the privilege of working with Dr. Uhler and her outstanding team, and I cannot express enough gratitude for the care and dedication they have shown us. Thanks to their expertise and support, we are now the proud parents of two wonderful children. Their motto, “Your miracle, our mission,” is not just a slogan; they put it into practice at every step. They genuinely see it as their mission to stand beside us and help us build our family.
Our journey covered everything from intrauterine insemination (IUI) to in vitro fertilization (IVF). We conceived our first child through IUI, but when we tried for a second child, we underwent about five unsuccessful IUIs before deciding to proceed with IVF. Our first egg retrieval produced four embryos, and our first IVF transfer was successful—we welcomed our second child. Since then, we have sadly experienced two miscarriages, but we still have one embryo remaining and remain hopeful about the future.
Throughout the process, the team consistently supported and cared for us. After my second miscarriage, I even received a personal call from Dr. Uhler herself. During such a difficult time, this meant so much because it showed that we were in their thoughts and that they were truly walking beside us on this journey.
I also want to give special thanks to ultrasound technician Patty, who has been with me throughout this long journey. She is very kind and friendly and always makes the process feel more comfortable and personal.
It may sound strange, but when this journey finally ends, part of me will be sad because it will mean saying goodbye to the people who have stood by us and helped our family grow. They feel like family, and their genuine care has made an unimaginably difficult time easier.
Infertility is an incredibly painful experience, and I am grateful that we chose the Fertility Centers of Illinois family to accompany us through it all.
T
taylor jenkins
1년 전
2025.03.21
During such a stressful time in my IVF experience, it was a relief to know I would walk into the office and see women who were always smiling and willing to answer questions or help with any concern. Whether it was the nurses, ultrasound technicians, phlebotomists, or women at reception, they made my experience much easier, and I always knew the FCI Warrenville staff were taking excellent care of me. I truly felt at home here and knew I was receiving the best care. The best in the field!!!
K
Kristine Sterner
1년 전
2025.07.27
Dr. Uhler provided exceptional care and professional guidance throughout our entire process. She is attentive and knowledgeable. We are very grateful to FCI for helping us throughout our fertility journey!
A
Angela Pelaez
1년 전
2025.08.27
My wife and I are a same-sex couple, and under the attentive care of FCI and Dr. Uhlers, we had a comfortable and safe fertility journey. We are now joyfully awaiting our baby's arrival!
S
Sean Temperly
1년 전
2025.09.05
It was a pleasure working with Dr. Uhler and the FCI Hinsdale team. They were supportive and very friendly. We greatly appreciate their help throughout our IVF process.
I
Ira Prodan
12개월 전
2025.09.12
Love this location, everyone is so friendly and nice. Patty (ultrasound) made me feel so comfortable, she is verry dedicated and profesionale but in same time kind and nice ♥️. Thanks for you job all of you!!!❤️
2026.01.01
After six years of struggling with infertility, my husband and I decided to visit Fertility Centers of Illinois, and choosing this clinic was the best decision we ever made. Our doctor was Dr. Meagan Sachs. I cannot adequately describe how calm, kind, patient, and compassionate she is. From our first visit, Dr. Sachs took time to understand our story and answer every question, always offering hope while remaining honest and thoughtful. Every test and stage of treatment was handled with great care and reassurance. I trusted her completely, and that trust was rewarded: only nine months after meeting her, our first IVF cycle resulted in pregnancy. I also want to recognize the clinic's outstanding nursing team. They genuinely care about every patient. After each visit, they called to explain the results clearly and followed up promptly through the patient portal, always making me feel reassured and supported. The embryologists and the entire egg retrieval and embryo transfer team were equally wonderful—warm, gentle, and considerate. I felt their kindness and positive energy throughout. Every person I met had a positive impact on this journey. If you are considering IVF or IUI, I wholeheartedly recommend Dr. Meagan Sachs and Fertility Centers of Illinois. She is an exceptional doctor, and words cannot express my gratitude to her and the entire team for helping us achieve our dream.
N
Nathaniel Miller
7개월 전
2026.02.14
Update: Northwestern Medical is far more professional and efficient than FCI. They did not dismiss our concerns and provided standard hormone supplements from the beginning. After consulting other providers, we learned that offering these supplements initially is standard practice. Other doctors questioned why our FCI physician had not done so.
FCI feels like a game in which they delay as much as possible to take more money. They pretend to need additional information while we waste months or years trusting them.
Update: I received a letter from FCI threatening to ‘harass and cyberbully me and take appropriate action’ if I posted my experience. I have data and evidence demonstrating their lack of engagement and urgency. The evidence shows that refusing to accept their generic paperwork and obstacles ultimately worked. Perhaps FCI will take this personally, as they do with all their clients. They spent less time sending me a private threat than they spent arranging our first IUI. Their only concern is money.
Original review, with names removed to avoid hurting professional pride:
This team is terrible. They show no urgency at any stage of the process. We had to push constantly to make any progress.
I submitted an initial sample. They processed it in 4 days but did not provide feedback until I called two weeks later.
Our insurance request was approved, and they said processing would take two weeks. Because timing was critical and otherwise we would lose another month, we asked them to process it immediately. They refused to expedite the paperwork until we spent 6 hours on the phone with them on each of two consecutive days. We had to force the FCI team to deliver the documents to the insurer personally because they had no sense of urgency. They were unhappy that we persisted, but we ultimately obtained approval. We proved it could be done without taking two weeks. It required initiative, which this team lacks.
Instead of doing their jobs, they terminated us as clients because we requested the urgency every couple in our situation would want.
Our first IUI failed, and then they terminated our care despite the physician’s high success rate. FCI staff had no empathy for the stress and anxiety patients endure. They ended our care simply because we asked them to fulfill their responsibilities. The arrogance of the entire staff was unbelievable.
We were not disrespectful to staff. We only asked the team to provide the promised service and the urgency every patient in our situation wants. You terminated us because we proved you could do better and you refused.
Your team was challenged. We proved that all the paperwork could be handled properly when treated urgently. We did our best to understand every step and follow your professional advice. I fully agree with some reviews from previous patients. Your nurses’ instructions were unclear, so we asked them to clarify. Did that make us disrespectful clients? We did not swear; we used common sense. Your team abandoned us simply because we challenged the status quo.
2026.04.29
I sincerely thank Dr. Uhler and the entire FCI team for their exceptional support throughout my fertility journey.
After a discouraging experience at another clinic, I doubted my fertility and lost confidence in the process. From my first consultation at FCI, Dr. Uhler approached my case with clarity, expertise, and a thoughtful plan. She immediately took the right steps, and with her guidance, my first embryo transfer succeeded.
Her experience and honesty set her apart. She avoids unnecessary attempts and is practical, transparent, and realistic. She never gives false hope and explains everything in advance so you feel informed and reassured.
Today, she is a blessing in our lives. Words cannot express our gratitude for helping us achieve our dream.
I also sincerely thank my nurse Jessie, who was always available to take calls, answer questions, and comfort me. Her kindness, responsiveness, and consistent support made the journey emotionally easier.
I highly recommend Dr. Uhler and the FCI team to anyone pursuing fertility treatment. You will receive truly expert, compassionate care.
A
2026.03.25
Janae in the blood-draw room was amazing. All the staff were friendly and polite, but Janae deserves special recognition for going above and beyond during my visit. We had a great conversation, I learned a lot, and she made the entire blood draw very smooth.
M
Mackenzie Leslie
3개월 전
2026.05.29
I can finally write this review because, thanks to FCI's excellent work, we welcomed our baby! I highly recommend them. Dr. Uhler is extremely knowledgeable and very approachable. Patty, Kristy, Natalie, and Selena were also incredibly supportive and a pleasure to work with. Many appointments were early in the morning, which was convenient because I could still go to work that day. All instructions were clear, and whenever I needed clarification during business hours, they responded promptly. I am so glad I chose FCI!
S
Summer Blake
11개월 전
2025.10.22
Dr. Kaplan is an excellent physician. Before him, I saw several fertility doctors and completed 8 IVF cycles. He improved my protocol and helped me become pregnant a second time. He thinks differently, listens to my views, remains open to my needs, and is highly skilled. As the only fertility doctor who helped me achieve pregnancy, I was very sad to hear he is retiring!
M
Mercedes Washor
4년 전
2022.08.29
One phrase describes him.
My hero.
He is the best. I have my twins, Lucas and Max. Thank you, thank you.
S
Sheila Casey Klees
3년 전
2023.05.10
I highly recommend Dr. Kaplan and his staff and clinic. IVF can be stressful, but Dr. Kaplan and FCI are excellent communicators who respond promptly, provide extremely clear instructions and useful information throughout the process, and ensure you are comfortable and understand exactly what is happening. After speaking with friends who went through the process and had poor experiences with communication and procedures at other clinics or with other doctors, I would recommend only Kaplan and FCI to anyone undergoing IVF.
2024.04.08
Dr. Kaplan and his team are the best. IVF is an extremely emotional process, and Dr. Kaplan and his team were highly supportive throughout it. Nurses Ilynne, Caitlin, Lauren, Venus, Dani, Kathleen, and Jojo were all very personable and made you feel that they were genuinely invested in your family's success. I always left the practice feeling uplifted and smiling, knowing that this team was doing everything possible to grow our family. I am so grateful to have this team beside me and highly recommend using them for your fertility journey. You will not be disappointed!
S
Susan Harrison
2년 전
2024.08.25
Our experience with Dr. Kaplan was excellent and exceeded expectations. He was hopeful, helpful, and honest. He helped us have three children, now thriving at ages 22 and 19, including twins. We are deeply grateful and feel very fortunate that Dr. Kaplan was our fertility doctor as we worked to build our family.
L
lauren gordon-fahn
2년 전
2024.12.01
Dr. Brian Kaplan is honest, courteous, and compassionate. He helped us with kindness and candor, ultimately leading to a happy outcome. The process was not easy, and I am glad we had a trustworthy doctor helping us.
A
Amy Joseph
2년 전
2025.02.26
I absolutely love Dr. Kaplan! He is the kindest doctor I have ever met. Not only does he have a wonderful bedside manner, but his skill and knowledge are also amazing. Because of Dr. Kaplan, I have a beautiful little girl! Thank you ❤️
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