의사 소개
알렉산드라 개넌 의사, 미국
알렉산드라 개넌 의사는 산부인과(OB/GYN) 및 생식내분비·난임(REI) 전문의 자격을 보유하고 있습니다. 오클라호마시티의 오클라호마대학교 의과대학에서 의학 학위를 취득하고 노스캐롤라이나주 윈스턴세일럼의 웨이크 포레스트 의과대학에서 산부인과 전공의 과정을 마쳤습니다. 여성 건강, 유전학, 첨단 연구의 결합에 매력을 느껴 휴스턴의 베일러 의과대학에서 REI 수련을 받고, 펠로십 기간에 임상연구 석사 학위를 취득했습니다.
개넌 의사는 종양난임, PCOS, 스트레스가 난임 치료에 미치는 영향에 관한 논문과 발표에 참여했습니다. ACOG와 ASRM을 포함한 전문 학회의 회원입니다.
개넌 의사는 버지니아주 SGF의 페어팩스 및 페어 오크스 지점에서 진료합니다. 가족과 함께하는 시간, 하이킹, 요리를 즐깁니다.
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Rishawna Moss
1년 전
2025.06.17
Dr. Levens is wonderful! Caring, compassionate, and kind—the list goes on. Although I felt anxious before the appointment, I felt welcomed and comfortable throughout. Given the circumstances, it was an excellent experience overall.
2025.06.15
Katie, the nurse practitioner, was wonderful. She took time to explain the follicle sizes and answered my questions after the ultrasound. Jackie, the registered nurse, was very approachable, welcomed questions, and explained the trigger instructions clearly! Thank you, SGF!
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Donnie McQueen
1년 전
2025.06.14
Cathy, Jordan, and Jackie on the weekend team were extremely helpful. They went above and beyond to answer all our questions.
2025.06.11
This place was a disaster. I was treated by Dr. Rachana V. Garde at Shady Grove Fertility in Fairfax, and my care disregarded patient safety and medical judgment. Despite laboratory results showing a follicle-stimulating hormone level of 2.88 ng/mL and estradiol of 5,403 pg/mL, both clearly indicating a high risk of OHSS, Dr. Garde ignored the warnings, made no adjustments, and continued treatment. I was not warned, protected, or offered alternatives. As a result, I developed severe OHSS, experienced unbearable pain, and had to call 911 in the middle of the night. I was taken to the emergency room, diagnosed with a blood clot, and received emergency care. After retrieval, I was told most of my follicles had already ovulated, meaning the cycle was not only painful but also poorly managed and ineffective. The emotional trauma, physical suffering, and thousands of dollars in avoidable medical costs continue to affect my life. It took me more than a month to gather the strength to write this review. Whenever I think about the neglect, silence, and resulting harm, I relive one of the worst experiences of my life. No patient should experience this.
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Linda Husada
1년 전
2025.06.09
Many thanks to Tutu and Calista. They are wonderful nurses who cared for me attentively from the beginning to the end of my procedure. Tutu ensured everything went smoothly and was very gentle.
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Katie White
1년 전
2025.07.17
Julie, the ultrasound technician, was wonderful. She explained everything clearly so I understood what was happening. Whether the news was good or bad, she gave me great reassurance.
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Victoria R
1년 전
2025.07.16
During my IVF treatment, SGF gave me the wrong medication midway through the cycle. Although the doctor informed me of the error, they did not apologize or meaningfully acknowledge what I experienced as a person during an already vulnerable treatment process. Ethically, this is concerning. Doctors follow the principle of 'do no harm,' and although mistakes happen, failing to acknowledge or apologize for them only compounds the harm.
When I asked them to recognize the emotional impact this had on me, they only reimbursed the medication cost—nothing more. I had to inject a medication I never consented to and would never have used unless absolutely necessary. This experience mattered to me, but it seemed not to matter to those providing my care.
At times, I felt less like a person and more like a number in a system. When something goes wrong, you may find yourself treated the same way.
If you have had a similar experience at SGF, I encourage you to speak up. Leave a review. File a complaint with the Virginia Board of Medicine. Consider contacting the Virginia Attorney General's Office so they are aware of the clinic's pattern of care. Every voice matters; together, we can make the system more accountable and humane.
2025.07.11
Dana made us smile today!
Angie, Durso, Ali, Sve, Monique, Glenda, Rachel, Michelle, Claudia—the entire team!
They made us feel welcome and relaxed during today's procedure.
Thank you!
2025.08.05
The information our coordinator/nurse sent my wife through the portal was often factually incorrect and even contradicted the doctor's information. We frequently had to send multiple messages to get a response about this very important part of our care, and replies were always significantly delayed.
Billing was a complete disaster. It was nearly impossible to reach anyone except through the portal, responses took days, and they almost never addressed the actual issue. Once, when we finally managed to escalate a problem, we went from being told we had overpaid and had a large credit to owing a substantial amount within days. This was clearly not because of treatment, but because they could not provide accurate information. It also took us several literal months to finally receive an itemized bill. I am still trying to piece together the 17-page statement, which I suspect is intended to overwhelm us.
The doctor was nice, although it was painful to learn after several cycles that research suggested trying a different approach. I do not know whether it would have worked better, but come on. This is painful enough already.
I do not know how many other providers are within a reasonable distance, but given how expensive IVF usually is, it is best to find somewhere that will not take advantage of you. Good luck.
2025.08.28
My procedure was perfect! Thank you, Monica, Dana, and Michelle, for everything! You are amazing!
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Sara Wyatt
1년 전
2025.08.27
Dr. Levens and the Shady Grove team are truly angels on earth. Over the past 13 years, I worked with two different fertility teams while trying for our second baby. With the other teams, I always felt overlooked. How could they move so many patients through so quickly while investing so little in them? At Shady Grove, I never felt rushed. At our first appointment, Dr. Levens was thorough, kind, and honest about our chances of becoming parents through different paths. We ultimately chose donor eggs because they gave us the best chance of becoming parents again. We had several detours, underwent a few procedures to make sure everything was right, and canceled several cycles because we were not where we needed to be. Dr. Levens and Stephanie were responsive and always explained what was happening. They made every step and what came next easy to understand. Dr. Levens always communicated with genuine compassion, whether the news was good or bad. He put my family ahead of his schedule. We graduated this week, and I cannot thank every one of them enough. Do not hesitate to try again or start over. The right team makes all the difference.
2025.08.22
I am a patient of Dr. Levens at SGF Fairfax, and I highly recommend this clinic and team. From the front desk staff to the phlebotomists and every nurse, each person is invaluable. We often joked that we came here more often than we saw our family, but we could not have found a better "family." The SGF Fairfax team made the entire infertility treatment process smoother and more reassuring.
2025.09.03
I had a very poor experience with a phlebotomist on Sunday, August 17, 2025. 1. She placed the tourniquet too close to the blood-draw site, which obstructed needle insertion and left the area unsterilized. 2. She inserted the needle too forcefully, causing bruising at and around the site. 3. She kept sniffling and appeared ill but was not wearing a mask. Overall, very unprofessional!!
This clinic is partly owned by a private equity firm. The problem is that private equity firms focus on annual profit growth rather than staff or patient well-being. Everyone seems overworked and irritable. Dissatisfied employees and doctors lead to dissatisfied patients. This clinic will only get worse.
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Rebecca Knoerl
12개월 전
2025.09.24
I had an HSG with Monica at SGF Fairfax. She was professional and kind. I was very nervous beforehand, but it was one of the best procedures I have experienced. Monica was quick, and the procedure was painless. I highly recommend Monica to anyone who needs an HSG!
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Caitlyn Raines
1년 전
2025.09.09
Rachel was amazing. She was very reassuring and went above and beyond to tailor the experience to my comfort level. I have severe anxiety and vertigo, but she handled everything perfectly. She is truly an angel.
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Kate Batson
11개월 전
2025.10.24
We worked with SGF Fairfax (Dr. Levens) for four years and have two beautiful children as a result. I can't say enough good things about Dr. Levens and all the nurses and techs at all the monitoring appointments. When we conceived both times, their joy for our family was so palpable. Thank you, SGF, for helping us become a family of four!
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ghadeer bilal
11개월 전
2025.10.20
I had an excellent experience at Shady Grove! The staff were all warm and friendly, and I would absolutely recommend it. Dr. Levens was wonderful. He carefully answered every question and was helpful and caring. I especially want to highlight my experience with nurse Adriane, who was amazing. She went above and beyond to ensure I received all necessary care and kept everything organized. During the hardest period of my life, she truly helped me and changed my life. I am very grateful that she was my nurse and for everything she did for me!
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Rina Mauren
11개월 전
2025.10.17
She was very professional, and I felt no pain during the blood draw. I was very satisfied with the service.
2025.10.17
I cannot say enough good things about Shady Grove Fertility in Fairfax, Virginia. From the moment I entered, I felt warmth, kindness, and genuine care. The entire team—from reception to nurses and staff—was wonderful. Everyone went above and beyond to make me feel comfortable, supported, and truly cared for throughout the process.
The nurses were compassionate and patient, always taking time to explain everything and offer reassurance when needed. The front-desk staff were equally excellent—welcoming, attentive, and always smiling. You can genuinely feel how much they care about everyone who enters.
Shady Grove Fertility is more than a clinic. It is filled with people who understand what you are experiencing and make the process easier through kindness and generosity. I am very grateful for their support and highly recommend them to anyone seeking a fertility clinic.
Special thanks to Colissa at the front desk—she is amazing! Many thanks to Sarah and Dr. Gannon; they are a wonderful nurse-and-doctor team!
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Malika Rice
11개월 전
2025.10.17
The staff at SGF Fairfax, Monica and Monique, were excellent and made me feel very comfortable during my procedure. I also loved the décor and the inspirational boards placed in just the right spots, because sometimes you need encouragement when you feel afraid.
2025.11.15
There are no words big enough to express what Shady Grove has meant to me. Every single person I encountered—doctors, nurses, coordinators—treated me with a level of kindness I will never forget. They held my hand through the hardest moments, celebrated the small victories with me, and reminded me that I wasn’t alone. They didn’t just care for me medically; they cared for me emotionally, like family.
Walking into my fertility journey, I carried so much fear and vulnerability. But from the very beginning, Dr. Gannon made me feel seen, heard, and truly understood. Her compassion, and dedication gave me a sense of peace I didn’t know I could feel during such an emotional time. She didn’t just guide me medically—she guided me with genuine care and humanity. I will forever be grateful for the way she supported me through every step.
And Nurse Sarah… she became a source of strength and comfort on the days when I felt fragile. Her kindness and gentle reassurance lifted me more times than she’ll ever know.
I am endlessly grateful for Dr. Gannon, Nurse Sarah, and the entire team who cared for me like family. They were the best to me in every possible way, and I will hold their kindness in my heart for the rest of my life.
If you’re seeking a team who will treat you with genuine love, respect, and devotion, Shady Grove is that place.
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Omer Sapir Shuster
10개월 전
2025.11.13
I had a wonderful experience at Shady Grove Fertility. The staff were professional and compassionate. Nurse Catheryn was patient and calm and explained everything clearly. Dr. Browne was highly professional, made the entire procedure smooth and painless, and explained each step in detail. Nurse Chris was kind, friendly, and supportive, helping me feel comfortable throughout. I am very satisfied and sincerely grateful for their attentive care.
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Shahin Poya
10개월 전
2025.11.12
I am satisfied with their service. From the moment I walked through the door, they welcomed me warmly and were very kind.
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Dhanisha Patel
10개월 전
2025.11.01
I was nervous about my egg retrieval, but I relaxed as soon as I arrived at the clinic. Every staff member was wonderful, but I especially appreciated the attentive care from Nurse Michelle Miriam. She even remembered my previous visit and asked how my vacation had been.
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Nataly Chavez Prado
9개월 전
2025.12.08
Thank you to Maira Lemus for explaining everything thoroughly throughout our journey. We greatly appreciate people who take the time to explain and help us feel at ease.
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Kaylon Causer
9개월 전
2025.12.05
I was very pleased with the care team for my hysterosalpingogram (HSG)! Monique in triage was thoughtful and warm and put me at ease. She was kind and approachable throughout, making it easy to ask questions. My technologist Sue was also welcoming and attentive, always smiling and patiently explaining what to expect at each step. My doctor Amy was friendly and answered every question I asked. The entire procedure was very quick, and they were all attentive and caring. I was very satisfied and truly felt supported. Sue wished me well before I left, which meant a lot to me!
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sophia sheng
8개월 전
2025.12.30
I am immensely grateful to Dr. Eric Levens and his outstanding clinic team for guiding me successfully through IVF. IVF is physically and emotionally difficult, but the team made it much easier. They were consistently patient, supportive, and thorough in answering my questions and addressing my concerns. I genuinely felt cared for throughout the process and deeply appreciate their professionalism, compassion, and dedication.
2025.12.22
I like the Fairfax office, especially the medical assistant team. Anais is always very gentle when drawing my blood.
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Joaquin “Joaq” S
9개월 전
2025.12.22
I came for bloodwork last week, and Anais was so skilled that I felt nothing. I have had blood drawn all week, and she is the best phlebotomist of them all.
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Afua Sintim
9개월 전
2025.12.17
My wife and I had an excellent experience at Shady Grove Fertility. The Fairfax office is well organized and truly provides one-stop care. The nurses and staff are kind, professional, and highly compassionate, supporting us through both good and bad news.
Dr. Garde is outstanding—attentive, caring, and highly skilled. We are very grateful for the care we received and delighted to be expecting our daughter in November 2025. We highly recommend Shady Grove Fertility and Dr. Garde.
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Jennifer Nguyen
8개월 전
2026.01.12
I am very disappointed with Shady Grove Fertility (Fairfax) because of serious billing and insurance issues.
Before starting egg freezing, I called to confirm that they accepted my insurance and was told they did. After treatment began, their financial department said my insurance was not accepted, forcing me to pay entirely out of pocket.
Shady Grove Fertility never accepted my insurance and required me to self-pay for all services. Therefore, I had to pay for everything without insurance.
But one year later, I received:
• A 2024 bill for as much as $3,900, claiming my insurance did not cover the services. After I explained the situation, they finally corrected it to $2,000 a month later.
What are they doing!!! This is fraud.
My contract also clearly stated a $65 monthly storage fee, but I was charged $80. Worse, starting in July 2025, I was automatically charged twice each month ($160 total).
Patients should check every charge carefully. There is no transparency or accountability.
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Marissa Buhl
8개월 전
2026.01.07
I am especially afraid of needles and being stuck. Analis was amazing—I did not feel a thing!
2026.02.08
My doctor, Dr. Emily Barnard, is wonderful, and I could not ask for anyone better. I am truly grateful to my entire care team.
There was a billing issue, and I filed a complaint. Susan Allen, the director of patient care, called me the next day and resolved it. They were also very receptive to suggestions for improving the patient experience. I am glad Shady Grove maintains high-quality care and prioritizes the patient experience.
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Panita Pipatnawin
7개월 전
2026.02.02
Registered nurse Alice Sargent was very helpful, professional, and responsive. She clearly answered all my questions and kept me updated throughout the process. I greatly appreciate her care and communication.
Alex Brouard was also excellent with financial guidance. She acted quickly, resolved issues promptly, and ensured everything was handled properly. Both provided outstanding service.
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Lauren Taimi
7개월 전
2026.01.30
Words cannot express my gratitude to the Shady Grove team, especially Michelle. This was my third IVF egg retrieval and Michelle's second time as my nurse, and once again she made a profound difference.
Michelle is kind, empathetic, and deeply reassuring. During a process that can be stressful and emotionally intense, she always makes you feel genuinely heard, supported, and at ease. Her calm presence and sincere care grounded me and brought tremendous comfort at every stage.
Because of Michelle and her attentive care, my experience was far better than expected. I am sincerely grateful to her and the entire Shady Grove team.
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Alphonso McRae
6개월 전
2026.03.02
Michelle is the best nurse we have ever met. She went above and beyond to ensure my wife was comfortable. Thank you so much to her and the FFX team!
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Gayatri Mantha
7개월 전
2026.02.27
If you are willing to do your own research, prepare, and advocate for yourself, SGF will be an ideal partner.
I am currently receiving treatment at SGF Fairfax. Although minor issues inevitably arise, I can confidently say that the SGF team has incredible expertise and provides an excellent community service. Be prepared for unexpected issues such as insurance problems or physical responses; SGF is very good at adapting.
Fast, convenient communication is SGF's greatest strength. Messages I send through the portal are usually answered within 24 hours and rarely take 48. Scheduling is easy, and the front desk staff work hard to accommodate last-minute needs.
Finances are complex throughout healthcare. My insurer made mistakes and created obstacles at several stages of treatment. My financial counselor, Kimberly O., is amazing. She communicates quickly and effectively among me, my insurer, and my clinical team. She is very patient and responds remarkably quickly to both routine requests and unexpected urgent issues.
My doctor is Dr. Garde, and my experience has been very good so far. I hope to share more details after I ‘graduate’ from SGF. I especially want to recognize the nursing team: Danielle and Jacqueline are angels. They went above and beyond to help with unexpected situations, and their level of care amazed me. The clinic is busy and fast-paced, yet they remain attentive to every patient, demonstrating exceptional skill and selfless compassion.
I hope to update this review with more details soon :)
Update: I ‘graduated’ from SGF in April 2025 and went on to have a healthy pregnancy and delivery! My sincere thanks to Danielle and Dr. Garde, both of whom have outstanding skill, expertise, and selfless compassion.
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Mallory Duggan
7개월 전
2026.02.26
Shady Grove Fairfax is wonderful, and the staff are very friendly! I had an HSG, and it was nothing like the frightening descriptions online; the entire procedure was very easy. Special thanks to Nurse Ann, Dr. Tutu, and technician Sue for making everything go smoothly and easing my anxiety. What a great team!
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Mayra Olivos
7개월 전
2026.02.20
Words cannot express my gratitude to Dr. Garde, SGF coordinator Danielle, and the entire Shady Grove Fertility team. From my first appointment until I graduated from SGF pregnant with my first daughter, they consistently treated me with the highest level of professionalism, compassion, empathy, and care.
Infertility is an emotional and vulnerable journey, and this team made every step manageable, supportive, and hopeful. Dr. Garde's expertise and thoughtful attention kept me reassured and confident throughout. Coordinator Danielle was also outstanding—always responsive, organized, patient, thorough, and kind. She ensured I fully understood every stage of testing and IVF, from medications to injections, and regularly checked how I felt to ensure I was comfortable and reassured.
Every staff member I met—nurses, medical assistants, front desk staff, and the embryology team—treated me with warmth, respect, and genuine care. Their attention to detail, organization, and communication were exceptional. I never felt rushed, confused, or overlooked.
What truly distinguishes SGF is its empathy. The team understands that this journey is more than a medical process; it is about hope, dreams, and building a family. Their gentle care, emotional support, and constant encouragement meant everything to me. Because of their dedication, expertise, and unwavering support, I have now achieved my lifelong dream of becoming a mother.
I will always be grateful to Dr. Garde, Danielle, and the entire SGF team for helping bring my daughter into the world. If you are considering fertility treatment, I wholeheartedly recommend Shady Grove Fertility. You will receive the best care.
2026.03.26
Alex Brouard was incredibly helpful with my insurance, medications, and everything related to the process. It was physically and emotionally exhausting, financially stressful, and challenging, but she made everything much easier. She truly went above and beyond, even offering to help with other issues until everything was resolved. She also followed up several times to make sure everything was going smoothly, which I greatly appreciated. Thank you so much, Alex 🙏🙏🙏
2026.04.08
Nurse Max and Dr. Aviana were absolutely fantastic. I went in for a test, and their kind, gentle manner made all the difference. They eased my concerns and were present and attentive. They deserve full recognition for their wonderful work.
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Ashley Gutwein
5개월 전
2026.04.05
Cathy and Jordan were extremely helpful and eased my concerns about the medication. They went far beyond my expectations, especially on Easter Sunday. :)
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Helia Sayeedi
4개월 전
2026.05.14
Dr. Garde, Nurse Sarah, and the entire team gave us tremendous care and support throughout our fertility journey. After six years of trying, we are finally pregnant, and we sincerely appreciate their attentive care and dedication. Thank you for helping us achieve our dream.
2026.06.20
Special thanks to Tamika B, who helped us achieve our best post-wash count, and to Alyse C, who performed the easiest and quickest intrauterine insemination (IUI) I have ever had. Best of all, it was successful.
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2026.06.10
To the doctors who performed my procedure, you were amazing!
Max, Sue, and Heather, you performed my hysterosalpingogram, and the entire procedure was completely painless. ❤️❤️❤️
Thank you!
2026.06.09
The “Shady Grove” organization is like buying a timeshare. They use bait-and-switch tactics. They will not disclose the final cost of the entire process. They draw you in with videos, genetic testing, and unnecessary appointments, and only after you have wasted all that time and money on testing and spent months being led along do they finally tell you that the entire process will cost $37000.
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Jennifer C
1년 전
2025.06.23
Hello everyone! I do not usually write reviews, but I suddenly wanted to write one for Ariana E. I have piercings and tattoos, yet I am afraid of needles. I hate blood draws because they always hurt. Ariana E is incredibly gentle! My veins are small and often require several attempts, but Ariana always succeeds on the first try, without pain. Once she told me she was finished and I had not even realized she had inserted the needle. I never imagined I would be an SGF patient, but I am truly grateful you have her. She calms me and makes blood draws very easy. I usually develop large bruises on my arms, but that has never happened with Ariana. Ariana, thank you for taking such attentive care of your patients!
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Shaunessy Hanson
1년 전
2025.06.12
The staff at Shady Grove’s Fair Oaks clinic are wonderful! They are always compassionate and responsive. Although treatment was long and difficult, they always helped me find the right direction and answered every patient question. Thanks to them, I am now expecting our second miracle baby! I have been with Shady Grove for five years, and they have consistently been excellent. Science is always advancing, and I appreciate that they remain at the forefront of new research. Dr. Browne is kind and knowledgeable. The front-desk staff are very friendly as soon as you enter, which I especially appreciate because patients there may be uncomfortable. My veins are difficult, but phlebotomists like Hilary have never had a problem! My nurse Adrienne is extremely helpful and can clarify all my information and answer every question. Thank you, Shady Grove!
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Kristin Hanfman
1년 전
2025.05.30
I wish I could give them more stars! Everyone here was very kind and caring throughout my treatment. My nurse Mya promptly answered my countless questions! Dr. Swelstad is absolutely wonderful! Everyone at this practice made me feel special and exceptionally well cared for. Many thanks to Dr. Swelstad and his team! I highly recommend them!
2025.07.07
I have held this in for four months and finally need to let it all out. The only reason we endured it for so long was that we desperately wanted a child and kept trying to remain positive.
After four months of treatment, however, all we had was frustration, emotional stress, and a great deal of wasted money. We chose this clinic only because of my insurance.
Apart from the kind receptionists and ultrasound nurses, our experience at the Fair Oaks clinic was deeply disappointing. Most staff treated us like a burden, as though we were asking for favors rather than paying patients seeking help.
This is difficult to say, but it must be said: one of the two phlebotomists, the taller one, was extremely rude, and based on my observations, her behavior appeared highly discriminatory. I do not say that lightly. I noticed that she treated people very differently. She never returned my greetings or responded when I thanked her and always maintained a cold attitude that made us feel we owed her something. I used to greet her with a smile but eventually realized she did not want our kindness. Yet she gave several other people special attention and was always enthusiastic with them. Once, she even disrupted our appointment time, made us wait more than an hour, and caused us to miss an important meeting without offering a single apology. She simply blamed someone else and maintained the same attitude. People say she is kind only to certain patients—the ones she chooses for 'special treatment.'
The female doctor was almost never present. She acted more like an inaccessible celebrity than someone genuinely providing care. She did not listen or help and made us feel completely ignored. My assigned nurse handled only basic administrative work. Whenever I asked a question, she dismissed or minimized it. Once, I asked a straightforward question by phone, and the nurse simply laughed and said she did not know, as though I had asked something foolish. This was extremely unprofessional—if you do not know, you should ask the doctor or find out.
It felt as though no one truly cared about us. Even the financial coordinator could not track our payments, causing our treatment to be placed on hold. After a great deal of effort, they finally told us it was just a 'technical issue.' If something goes wrong at this clinic, you are essentially on your own. They appear professional on the surface, but we never felt any real support.
This was our first fertility clinic. After everything—the hope, heartbreak, and disappointment—we lost trust in it. The experience took an emotional, financial, and mental toll and was one of the hardest periods of our lives. Even so, we will not give up. We will continue our journey at another fertility clinic. I wish everyone going through this process good luck—please choose your clinic carefully.
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Rachel Diaddigo
1년 전
2025.06.27
My experience at Shady Grove over the past few months has been excellent. Communication has been very smooth. Dr. Swelstad is wonderful and explained in detail everything we needed to know during our time at Shady Grove. Every woman at the front desk was warm and friendly :) I recommend Fairoaks 100%!
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Andrea Eckhardt
1년 전
2025.08.29
I always enjoy visiting my team at Fair Oaks! Hillary A. always has a smile, makes blood draws quick and painless, and even remembers which vein works best for me!
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Alex Traunero
1년 전
2025.08.27
I just had my second child with help from the SGF Fair Oaks team, and both experiences were excellent. Infertility is difficult, but this team helped me stay very positive throughout IVF. When fertility treatment requires frequent appointments, friendly faces make a tremendous difference, especially on blood-test days—thank you to Hillary, who gets it right every time. If needed, I look forward to returning for a third child!
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Michelle Mansoor
1년 전
2025.08.22
We love Dr. Gannon. She has been wonderful so far, and we cannot wait to continue with SGF! The Fair Oaks clinic is smaller but still excellent. We usually see her at the Fairfax clinic, but we are happy to go wherever she is!
2025.07.31
I just called to schedule my first consultation, and the phone representative, Bria/Brea, was not very pleasant. A previous representative gave me different information, leaving me confused about the process. Rather than helping clarify it, she made me feel foolish. I hope the doctors are gentler.
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Jennifer Correa
12개월 전
2025.09.26
I want to leave a note of appreciation for Hillary at the Fair Oaks office. I called for information about services, and she was knowledgeable, answered my questions, and was very helpful in resolving my concerns. I greatly appreciated speaking with Hillary; she was cheerful and engaging.
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shabit Hasan
12개월 전
2025.09.25
Very friendly staff and environment. We greatly appreciate Dr. Ganon’s support and guidance!
2025.09.19
I sincerely thank Dr. Ganon and the medical team, especially my nurse Megan, for their guidance and support throughout my IVF cycle. Their professionalism and encouragement were invaluable. The staff at the Fair Oaks office, particularly the front desk, were always very helpful with scheduling and information, making this difficult journey smoother. I am deeply grateful for their attentive care and wish other couples the best on their IVF journeys.
2025.10.04
If I could give this clinic zero stars, I would. TriCare no longer covers medical services at any Shady Grove clinic.
I reported poor care to the patient care coordinator but received no response. To reach her, I had to interrupt her while she laughed on a phone video with two phlebotomists as I waited more than 45 minutes for a blood draw.
Federal employees and military members—active duty, reserve, and veterans—no longer receive coverage, while Shady Grove’s fees have increased.
Their doctors are cold, uncaring, and unresponsive. I was repeatedly called by other patients’ names, and my doctor misstated my medical history. He also complained that he had spent too much time with me—only 10 minutes after 5 failed cycles—because he was too busy.
Their finance department openly violated HIPAA by refusing to provide medical records (PHI) until receiving advance out-of-pocket payment.
Care was not individualized, and the care team did not adjust treatment based on current results.
Moreover, my partner and I are federal employees. During the government shutdown, when we were unpaid, they denied us care and forced us to stop an IVF cycle already in progress.
Please seek care elsewhere. This practice only cares about its bottom line. Its doctors have poor pregnancy outcomes because continuing to charge you when you do not reach your fertility goals is more profitable. They exploit patients, and the finance department often cancels cycles on Friday afternoons when weekend appointments are scheduled.
Try these clinics:
Columbia Fertility Associates, CCRM Associates, Dr. Rifka, Washington Fertility Center.
Best wishes.
2025.11.12
Shady Grove Fertility is the best clinic. Carolina patiently answered all my questions and was exceptionally kind and friendly to me, which I greatly appreciate. Brenda also always made sure I was satisfied with every visit and interaction! Carolina and Brenda, thank you so much for going above and beyond for me and the other patients!
I
Indira Guerrero
10개월 전
2025.11.08
The team at SGF Fair Oaks is always so kind and thoughtful. Supervisor Brenda stands out every time—not only is she professional, but she genuinely cares about every patient. She always takes time to listen, help, and make sure everything runs smoothly. It truly feels different to walk into a clinic that genuinely cares about its patients.
2025.11.08
I have called Shady Grove Fertility in Fair Oaks several times with different questions, and Hillary and Daniela have been amazing every time they answered! They were patient, kind, and incredibly helpful in answering all my questions. I am nervous and excited about starting treatment, and they truly put me at ease. Their care and professionalism made a real difference. I am so grateful for their support!
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Fatima Rengifo
10개월 전
2025.11.08
Hillary and Daniela were both incredibly helpful! I am very grateful for all the information they provided to help me understand the process and for their positive encouragement!
B
Bryanna Papcun
10개월 전
2025.11.07
Amazing clinic! Nurse Caitlin is wonderful and highly recommended! She made me feel welcome and very comfortable.
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Kilali Tariah
9개월 전
2025.12.02
We tried for more than three years and had nearly given up hope when my new primary care physician recommended Shady Grove. Our experience was amazing. Everyone was exceptional, from our excellent medical team, including Dr. Browne and our nurse coordinator Megan, to the welcoming front desk staff and the clinicians who checked my vital signs and performed my tests. Every step of the journey was handled with thoughtfulness and care. We are incredibly grateful. Thank you all—you gave us the best Christmas gift! xoxo
A
Alexa Bokar
10개월 전
2025.11.27
Financial education specialist Candace Vite was immensely helpful throughout what can be a challenging and confusing process! She always responded quickly and was very kind. You can tell she genuinely cares about everyone she works with and truly wants to help. She went above and beyond to support me through this period. Candace, I am so grateful for your help!
I also want to thank all the clinic staff! The front desk team, phlebotomists, my nurse Katelyn, ultrasound technician Julie, and Dr. Gannon were all excellent and guided my husband and me through the entire process with great care and attention. Thank you! :)
V
Valentyna B
10개월 전
2025.11.26
We had an amazing experience at Fair Oaks with Dr. Gannon! Thank you so much!!!
After years of trying different methods without success, we had nearly lost hope. A friend suggested Shady Grove, and it worked on our first attempt!
The team was very attentive and supportive. I am usually afraid of blood draws, but they adjusted the process so I would not faint, and everything went smoothly. The doctor and team explained the entire process in detail, answered all my questions, and continued to help throughout treatment. This made me feel very safe and reassured. I experienced some symptoms and felt overwhelmed, but the team was always there to answer my questions and provide guidance. We have now graduated from Shady Grove and are excited for the next stage. 😀
Thank you, Shady Grove Fair Oaks, Dr. Gannon, and her team!!!
A
Ashley Schmitz
10개월 전
2025.11.25
Billing problems ruined an otherwise excellent care experience. I had a frozen embryo transfer (FET) in early August, and it still has not been billed correctly. I have repeatedly had to go back and forth between Shady Grove and my insurance company to learn the claim status. Shady Grove keeps telling me it is "under review" when it was actually denied two months ago, and they say they recently resubmitted the bill, though my insurer confirmed today that no new claim was filed.
They had authorization for the procedure, so the claim should have been straightforward because the same codes were used. I feel passed between claims representatives, with no one taking ownership of the problem or treating it as important. I feel I must scrutinize every billing detail to ensure accuracy, which is extremely frustrating. I suspect the matter is less urgent to Shady Grove because if insurance does not pay, the patient will likely be responsible, which is very discouraging. I will update this review if the matter is resolved.
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Aashish Simha
8개월 전
2026.01.21
This clinic and Shady Grove as a whole are scammers. They use bait-and-switch marketing. We provided our insurance information before the appointment, and they told us the service was covered and quoted a price. When we arrived, however, they claimed a fertility exclusion meant the appointment was not covered, told us to self-pay, and charged a higher rate. I called my insurer, and no such exclusion existed; my plan actually covered fertility testing and all related services. I spent hours arguing with Shady Grove customer service before they finally submitted an insurance claim. They kept pushing us to self-pay rather than use insurance so they could charge more. The doctor was good, but they look for ways to keep insurance from covering services so they can collect more.
Update: My insurance company approved the claim. This proves they lied in order to charge more.
C
Courtney Prothero
8개월 전
2026.01.20
Excellent care experience! Everyone at this clinic was attentive, knowledgeable, and made me feel at ease throughout. Nurse Megan was especially outstanding—she always responded quickly to my questions and explained everything very clearly. Highly recommended!
2026.01.17
Jennifer in the financial department is one of the most thoughtful and dedicated people I have worked with in years. She is not only approachable but deeply empathetic, with impeccable communication skills. I could feel how much she cares about her clients, and I was very fortunate to have her help with all my insurance and benefits matters so I could receive the services I needed as quickly as possible. Words cannot express my gratitude to Jennifer, my star nurse Sophie, Hillary, Dr. Swelstad, and the entire Fair Oaks team. I am sorry to see some negative reviews because Shady Grove is, after all, a very large organization with many people involved in handling such a sensitive matter—but my own experience has been wonderful from the start!
B
Brandy Jenkins
8개월 전
2026.01.16
First of all...everyone in our office is wonderful. But Caitlin B. deserves special recognition. She has always been an excellent nurse, especially when there was a problem scheduling my procedure at the Fairfax office. She went far above and beyond. I felt ignored and helpless, but she stepped in and advocated for me. She deserves everything good in the world and a five-million-dollar raise! 🩷🩷🩷
2026.01.10
My heartfelt thanks to the Shady Grove Fertility – Fair Oaks team for the exceptional care and support they gave us.
Dr. Swelstad was kind and thorough, clearly explaining every step and answering all our questions. Saimah was always responsive, supportive, and reassuring, while Jennifer made the financial side completely worry-free. I am also sincerely grateful to all the nurses and staff for their kindness and thoughtfulness.
This journey was not easy, but the entire team made us feel supported and cared for, and they shared our genuine joy when we learned we were pregnant. Thank you for the beautiful and meaningful work you do.
2026.02.13
The worst place! A complete scam!
This is not a medical clinic but a predatory business model.
After wasting more than $30,000 on multiple failed IVF cycles and overpriced medication, my advice is simple: run! This clinic operates like a profit-driven used-car dealership. They do not treat patients as patients; they exploit the desperation and grief driving you to empty your wallet. They profit specifically from your emotional pain and fear of infertility without showing any compassion.
The truth behind the “care”:
Manipulative sales: They exploit your desire for a family to sell expensive and unnecessary treatments.
Questionable data: Do not trust their claimed success rates. Everything is carefully designed to keep the clinic's “business” profitable.
Price gouging: Everything, from procedures to medication, is priced far above industry standards.
The irony is that once we finally left this place and abandoned their “science,” a miracle happened—we conceived naturally. Do not let these people sell your hope back to you at a premium. Save your money, protect your sanity, and keep trying. Miracles do happen, but not because of the people in this building.
E
Erica Truong
7개월 전
2026.02.10
During our fertility journey, Dr. Gannon and her team created a safe, loving, and supportive environment. From knowing nothing at the beginning, through the most painful moments of our lives, to finally achieving pregnancy, they supported us warmly at every step. We had heard that many people hesitate about Shady Grove because they feel like just another number in the system, but our experience was completely different. We love our team and felt their encouragement every time we entered the clinic. I cannot imagine how we would have made it through this difficult journey without them.
R
Rocio Carrillo
7개월 전
2026.02.05
If I could, I would give Shady Grove-Fair Oaks 100 stars! The infertility journey is incredibly difficult and discouraging much of the time, but this clinic always greeted me with warm smiles at my early-morning appointments. They always remembered my name and treated me with great kindness. They consistently responded promptly to my questions through their website or by phone. I just “graduated” from the clinic yesterday, and I will always be grateful to everyone I met there. They were truly wonderful and helped us fulfill our dream of becoming mothers! The entire team is very kind, especially the front desk staff Lesley, Hillary, Meghan, and Jullie, as well as Dr. Gannon.
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Gloria Rivera
6개월 전
2026.03.11
The fair oaks team is very helpful. I felt cared for and guided step by step in this challenging process. Jennifer from financial, has been a true guiding hand with everything, specifically the insurance details. Love all the staff and Dr Swelstad that makes it easy to speak to.
2026.02.25
Words cannot fully express our gratitude to Nurse Sara Conron, Dr. Alexandra Gannon, and Candace Vite. They played essential roles throughout our IVF treatment at Shady Grove Fertility Fair Oaks. These three talented, kind women reassure anxious prospective parents every day, and their patience and empathy often made us want to hug them, hold their hands, or cry with relief. They repeatedly went above and beyond to support us at every step of this complex journey. We can hardly imagine how difficult it is to navigate insurance, approvals, authorizations, verification, and countless other obstacles and institutions. My husband and I faced many setbacks and struggled with the process's complexity, but these three women helped us remain optimistic. We honestly could not have reached this point without their guidance and daily support. Their kindness is unmatched, and we are deeply grateful for the time, attentive care, and exceptional service they provided, far beyond anything we had experienced before. If you are considering IVF, choose the SGF Fair Oaks team without hesitation. Their expertise is outstanding. It is difficult to imagine a stage of life that could inspire more gratitude. Few decisions are more important than having a child, and their unconditional, continuous support was our lifeboat through rough seas.
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Johnny Caldwell
7개월 전
2026.02.21
Ariana was very helpful and knowledgeable and answered all our questions. Thank you!
A
Anika Hansford
5개월 전
2026.03.30
We first visited the Leesburg clinic about three years ago and had a terrible experience; my review is on that clinic's page. A friend later recommended Dr. Brown in Fair Oaks. About six months later, I had my first egg retrieval with her, but all the eggs stopped developing after three days. We felt devastated and hopeless, as though we were back at the beginning. Dr. Brown was retiring at the end of the year, and there was not enough time for another retrieval before she left. She said another doctor would be assigned in the new year. We tried again at the beginning of the year with our third doctor. Honestly, we had little hope, but the outcome was unexpectedly good. Dr. Swelstad and his team, including nurse Emily ❤️, were exceptional from beginning to end. From preparing for the second retrieval through the ultrasound after our successful transfer, they did everything possible to help us. I highly recommend them. Thank you for everything!!!
H
Hanna Tonkay
6개월 전
2026.03.28
The staff, nurses, and doctors were all wonderful. They patiently explained every step and were always available to answer my questions. Highly recommended!
Special thanks to Dr. Gannon, nurse Sarah, and Candice for their help!
H
Heather Pyle
6개월 전
2026.03.20
Jennifer Falcon has been our financial coordinator since we joined Shady Grove in 2024. She helped us navigate insurance changes and is always willing to answer my many questions. We sincerely appreciate everything she has done and will continue to do for us.
I
Ivonne Olmedo
5개월 전
2026.04.17
I am incredibly grateful to the fertility clinic's excellent team for making my dream of pregnancy come true. From the beginning, the staff showed exceptional kindness, support, and professionalism at every step.
Special thanks to Dr. Gannon, whose expertise, patience, and compassion made all the difference. I always felt heard, cared for, and in the best hands.
The journey was not easy, but having such a dedicated team beside me meant everything. I will always be grateful for their help in reaching this beautiful milestone. 💕
2026.05.03
This clinic does not deserve its 4.3 average rating. Here is why: 1. You will feel like just one of their many "patients." 2. Be aware that the doctor there is inexperienced and offers only two IVF protocols regardless of who you are. 3. After two failed IVF cycles, they will strongly recommend donor eggs. 4. You cannot even reach the on-call doctor when you have questions. Considering the enormous amount we all pay for IVF, I find this unreasonable. 5. New nurses lack supervision and sometimes give patients incorrect instructions.
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Hope Georgantis
4개월 전
2026.04.29
I am incredibly grateful to Shady Grove and modern medicine for helping me achieve my dream of becoming pregnant at 34 after years of infertility... Words cannot express my gratitude. Dr. Gannon, Phuong, Hillary, Megan, and the smiling, welcoming women at the front desk... Daniela, Leslie, and Brenda... It has been a long journey, but I know it will all be worth it when my baby arrives in November. I highly recommend Shady Grove. I never imagined I would reach this point after IVF, and I am so glad I did not give up. Thank you, Shady Grove!!!
2026.05.22
I had a wonderful experience at the Fair Oaks location. Thank you to Dr. Gannon and her team—you made this miracle possible! Your kindness, patience, and attentive care made our dream come true, and we will always be grateful.
M
Marina McBee
2개월 전
2026.06.30
SGF Fair Oaks turned my experience around. I had previously received care from a provider at the Leesburg office, and we were not a good fit. He went so far as to say, "What the hell are you doing?" regarding the more patient treatment plan my husband and I chose, which was fully covered by insurance and aligned with our personal beliefs. We were ready to leave SGF until I was connected with Julie Bobersky. She listened to me, our story, our hopes for the journey, and what we were and were not comfortable with. She personally selected Dr. Brad Swelstad for us at Fair Oaks, and it could not have been a better move. Dr. Swelstad was patient, compassionate, and sensitive to our goals and dreams for our family. He treated our preference for patience with care and offered support and statistics that helped us feel informed and empowered. 2 short months later, after a similarly simple, low-tech treatment plan that was fully covered, we learned that we were expecting. I share my story in the hope of encouraging others to hold fast to their beliefs and what feels comfortable. If you do not feel supported, hold your head high and advocate for yourself and your family. Not all providers are the same, and thankfully, this practice is large enough that you, too, can hopefully find the support and care you need. The Fair Oaks front desk, phlebotomy team, and NP ultrasound specialist were always kind, prompt, respectful, and smiling. The music in the waiting room is always on point!
2026.06.20
Dr. Gannon and Emily A. were tremendously helpful throughout the entire process. Infertility treatment is a painful roller coaster, but I truly felt that they were always there for us. They celebrated our victories, endured the heartbreak of our setbacks with us, and listened to my thoughts and advocated for me when the treatment plan needed to change. We are so excited for the next chapter of our lives, and none of it would have been possible without the two of them and the Shady Grove Fertility team.
2026.06.18
I highly recommend Dr. Alexandra Gannon and her team. We tried to conceive naturally for years without success and eventually decided to visit SGF to learn more about IVF. Although I had heard that some people disliked the clinic's size and felt it was like a "factory," our experience was nothing like that. From our initial consultation with Dr. Gannon through our final graduation visit, we never felt like just a "number." Dr. Gannon genuinely cares about her patients, and this was evident in every conversation and interaction. She is highly skilled, and she made our experience at SGF so positive. Our nurse coordinator, Sophie, was also outstanding—always warm, gentle, and patient. She answered every one of my many questions. Our nurse, Tiffany, was wonderful as well—always positive, kind, and friendly. Here, they remember your name, know your story, and show a level of care that I have never experienced from any other doctor or nurse.
Our IVF transfer was successful, and we graduated from SGF. I miss this core team so much. They do excellent work, and I am sincerely grateful to them. I strongly recommend seeing Dr. Gannon if you can—she is the best.
2026.06.18
We had an amazing experience with Dr. Gannon at Shady Grove Fertility in Fair Oaks. The care, expertise, and compassion I received from the team throughout my treatment exceeded my expectations.
I would especially like to give a shout-out to my nurse, Sophie, who truly made a difference in our experience. She was there for us every step of the journey. She patiently answered countless questions, listened to our concerns, and guided us through every stage of the process. Her kindness, responsiveness, and encouragement provided tremendous comfort during a challenging time.
We had the opportunity to transfer to a Shady Grove Fertility location much closer to our home, but we chose to remain at Fair Oaks, mainly because of Sophie. Knowing she would continue to be part of our care team gave us confidence and peace of mind throughout the process.
We are incredibly grateful to the entire SGF Fair Oaks team!
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Hanna Tonkay
6개월 전
2026.03.27
Great experience. Friendly, knowledgeable, answered my questions and helped me through the process. Recommend!
2025.08.07
I worked with Dr. Gannon for about a year. She explained every step and protocol in detail and was very compassionate. We ultimately underwent IVF, with one failed transfer, one miscarriage at 6 weeks that required Dr. Gannon to perform a D&C, and one successful transfer that gave us our beautiful, healthy twin boys! During every procedure and interaction, Dr. Gannon was excellent, compassionate, and knowledgeable. I highly recommend Dr. Gannon and SGF!
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Maylene Avelar
2년 전
2024.08.06
The care I received from Dr. Gannon was outstanding. She carefully listened to my concerns and provided personalized treatment that produced a positive result. We graduated!!!! I am now pregnant with my rainbow baby! We could not be happier! I never felt pressure or judgment from her or anyone on my care team. Infertility can be very lonely, but I received the support I needed and was treated as a person, not a number! My nurse Mia is an angel. She was very attentive and responded promptly to every question. The entire clinic team demonstrated a high level of professionalism and made me comfortable throughout my journey.
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Gina Arzola
2년 전
2024.10.14
Dr. Gannon is amazing! You can see and feel that she loves what she does. The care I received was truly exceptional. Both the Fair Oaks and Fairfax offices are wonderful.
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Kelly Smith
2년 전
2024.11.07
Dr. Gannon is the best physician we could have found! Throughout the process, we felt heard and cared for!
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mounna tamek
1년 전
2025.04.02
This was my first appointment with Dr. Gannon, and I had an outstanding experience. From the moment I walked in, the staff were all incredibly nice and welcoming. Dr. Gannon, along with her coordinator Kelly, took the time to explain everything in detail, never rushed me, and answered all of my questions with patience and clarity. Dr. Gannon made me feel truly cared for—she was very thorough, kind, and knowledgeable, which really put me at ease. I went in feeling nervous, but left feeling completely comfortable and confident in her care. The entire team, including the staff, made me feel like a priority. I highly recommend Dr. Gannon and Kelly to anyone looking for exceptional, compassionate care
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8501 Arlington Blvd 스위트 500, Fairfax, VA 22031, 미국
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