Heather Hoff 의사, MD, 미국-LinkedIVF

Ch*****e

2년 전

2024.07.31

I do not recommend this clinic unless it is the only one that will accept your case or the only one covered by your insurance. The staff do not respond to messages or return calls, provide no financial guidance, and leave you waiting in the lobby with a time-sensitive reproductive specimen for over an hour while patients having non-urgent blood draws or ultrasounds go ahead of you. They will ensure that you pay far more for medication than at other clinics and will be rude along the way. If you want infertility to be even more stressful, this place is perfect.

2년 전

2024.10.16

I do not know whether this is a Texas issue, but dealing with Aspire Fertility in Houston was a painful experience as a patient. Even the process of booking an appointment through the front desk was extremely difficult 😓, under the rules of the Inception LLC new patient services team #third-party appointment processing. In mid-September 2024, we scheduled an appointment for October 21, 2024. Starting September 20, a staff member from Kathleen Slight's team called me every week during business hours, while I was working, harassing me to complete paperwork. Not one staff member sent me a proper email explaining how many forms were required or how long they would take. Multiple emails came from multiple sources, including the Prelude app and Aspire staff, creating confusion. I was harassed with calls during business hours. I asked, “Why make patients complete medical history forms a month before the appointment?” The appointment with the doctor lasts less than 30 minutes, yet the patient must complete 60 pages of forms a month in advance??? It is torture! Ms. Kathleen Slight emailed that Aspire's new patient services team had created a rule that “patients must complete the forms within 48 hours of scheduling an appointment.” I tried to be respectful and completed the welcome packet forms. Yet the team canceled my doctor's appointment again and left me a voicemail. Please note... “I did not receive any email after they canceled the appointment.” Only a voicemail from Ms. Gabby! My question is, “Why does Aspire operate in such an unofficial manner? Are they running a fertility clinic or a drug cartel?” That evening, I wrote to Ms. Kathleen Slight again. She confirmed that Dr. Bello wanted patients to complete the medical history form five days in advance. Honestly, my appointment was still 7 days away. I agreed and rescheduled my appointment. The staff did not apologize. In short, the employees at Aspire Fertility Houston lack basic humanity, kindness, and management skills. You would expect a fertility center to treat its female patients promptly and kindly. These nurses or front desk staff act like a drug cartel, constantly calling and leaving voicemails and making patients worry that their appointments will be canceled. I felt as if I were being held at gunpoint, receiving weekly calls from Ms. Emily, Ms. Gabby, and Ms. Courtney, as though they had no work other than chasing patients. One request to all patients: if you have the option to stay away from Aspire Fertility, do so. A personal relationship with a doctor may help. The front desk is terrible!!!

Sa*****i

2년 전

2025.01.05

Yu*****a

2년 전

2024.11.08

1년 전

2025.06.14

1년 전

2025.10.17

Am*****x

8개월 전

2026.03.06

Dr. Dunn is kind and patient and takes enough time to help patients understand the treatment process and options.

Fr*****n

8개월 전

2026.02.12

Gr*****o

7개월 전

2026.03.28

Dr. Randall Dunn at Aspire Houston Fertility Institute is truly exceptional. From our first visit, his care, empathy, and professionalism made us feel at ease during one of the hardest periods of our lives. Our infertility journey was long and painful, with multiple failed embryo transfers that often left us hopeless. Dr. Dunn never gave up on us. He patiently explained every step, answered every question, and developed a personalized plan that restored our hope. His medical knowledge is remarkable, but his compassion and genuine dedication to patients truly set him apart. With his guidance and support, we finally became pregnant—a dream we once thought impossible. We are profoundly grateful and excited to welcome our baby. We wholeheartedly recommend Dr. Dunn to anyone facing fertility challenges. He is not only an outstanding physician but also a deeply caring person who makes a meaningful difference.

Sa*****l

7개월 전

2026.03.26

Ja*****z

7개월 전

2026.03.19

St*****a

7개월 전

2026.04.12

Ch*****n

7개월 전

2026.04.10

My experience at Aspire HFI felt more like an assembly line than personalized medical care. Clinically, Aspire HFI performed poorly compared with the clinic I later attended. Although I was older during my second treatment elsewhere, 50% more eggs were retrieved. This suggests that Aspire HFI relies on standardized, one-size-fits-all protocols instead of tailoring treatment to each patient's physiology. The logistics were equally frustrating. After moving, I needed to ship my frozen eggs to a local clinic. This became a months-long ordeal. I was caught between Aspire HFI, its third-party shipping company, and the receiving clinic, with no single coordinator. Aspire HFI charged a high shipping fee, yet I still had to act as project manager. I sent dozens of emails and repeatedly followed up just to complete basic forms, only to be told it was not the staff's responsibility. Aspire HFI operates like a large corporation focused on maximizing patient volume and revenue. Fertility treatment is already highly stressful; rather than providing support, Aspire increased my stress and anxiety. If you want a clinic that prioritizes patient outcomes over corporate performance, look elsewhere.

Ka*****l

7개월 전

2026.04.02

Aspire HFI gave me the greatest gift of my life. I had never undergone IVF before, and Dr. Nurudeen guided me throughout. I needed several procedures and was even at risk of miscarriage, but she always arranged urgent visits or calls promptly. The clinic has many locations, which is convenient when you need options. I am now back to prepare for my second baby. Despite the years that have passed, she remembers our case and is developing a treatment plan. This was the only clinic that accepted our insurance, and I am truly glad we chose it.

Ka*****)

6개월 전

2026.04.30

Dr. Randall Dunn and his team—the entire Aspire team—gave me an amazing experience! My husband and I are so grateful that you made our dream come true. Your service exceeded all expectations. He was professional from start to finish, and the other staff, including those at my local monitoring clinic, were also excellent. I will always be grateful to Dr. Dunn and the Aspire team for making this journey so memorable!

2년 전

2025.02.28

Li*****s

1년 전

2025.08.18

Dr. Kriseman and the entire staff were wonderfully helpful, kind, considerate, and highly communicative. I recommend them whenever possible. They consider every factor when planning, never pressure you into anything, offer options, and are always honest—very important to me. 🖤

Di*****n

12개월 전

Mi*****e

6개월 전

2026.04.24

Dr. Clapp explained everything very clearly and patiently answered all my questions. I felt reassured and would recommend her to everyone.

Ak*****s

5개월 전

2026.05.12

Extremely irresponsible toward Black women! Dr. Glant caused me to develop pulmonary embolisms. My estrogen level was 10000, and he increased my stimulation medication because my ovarian response did not meet expectations. My anti-Müllerian hormone (AMH) level was 21, and every medication was at the full dose. My estrogen reached 22000, and I developed multiple pulmonary embolisms, one near my heart and another with a partial pneumothorax. Before my condition became that severe, I told the nurse that I felt terrible and could not even walk. She told me that the worse I felt, the better things were going. I had 78 eggs and 23 embryos. Although my former husband signed documents stating that the embryos would belong to me if we separated, they prevented me from having an embryo transfer simply because he was white. My name at the time was Akira Burke. If you are Black, do not go here. They do not listen to you.

Ya*****o

5개월 전

2026.05.30

Sa*****s

4개월 전

2026.07.09

They made our dream of having a baby come true! After 10 long years of loss and heartache, we now have a beautiful baby boy. The team is amazing! We are so grateful to Dr. Steward and all the staff who helped us along the way. Everyone was professional and a pleasure to work with. We have nothing but wonderful things to say about them and our experience with Aspire!

bo*****e

4개월 전

2026.06.27

I love the Aspire staff and Dr. Kriesman at 7900 Fannin. I would highly recommend them to anyone going through a fertility journey.

Br*****y

2년 전

2024.08.04

I cannot say enough wonderful things about Dr. Sabouni and her incredible team at Aspire HFI on Fannin. From the moment I entered, the front-desk staff greeted me with warmth and professionalism, setting a positive tone for my entire journey. Working with the phlebotomist was seamless, and the nurses went above and beyond to keep me comfortable and support me at every step. Their genuine concern and dedication were clear. They consistently lifted my spirits and made the challenging IVF process manageable. We succeeded after one IVF cycle, a testament to the exceptional expertise and compassionate care provided by Dr. Sabouni and her team. Their unwavering support and encouragement made all the difference, and I am deeply grateful for the blessing they brought my family. I hope they know how special they are and the profound effect they have on patients' lives. Aspire HFI on Fannin is truly a beacon of hope and excellence in fertility care, and I wholeheartedly recommend it to anyone seeking fertility treatment. Thank you, Dr. Sabouni and the entire team, for making our dream come true!

We*****n

2년 전

2024.07.31

I had a wonderful experience with them.

Le*****o

2년 전

2024.07.22

Ka*****s

3년 전

2024.03.04

I would actually give them 0 stars because they were rude, inconsiderate, insensitive, and unconcerned with my immediate care. I called the office to say I was lost but was less than 2 miles away with 15 minutes before my appointment. I called 3 times and left voicemails. No one returned my call. My sister-in-law called, and they answered because her number was registered to a doctor's office in another state. They finally gave me directions, but I was now 20 minutes late. The front-desk staff said Dr. Nuru-Jeter would not see me because I was late. I explained that I had called and left messages because I was lost and had driven more than an hour for the appointment. The front-desk staff told me to park in the garage and come upstairs. I did, only to be told upon arrival that I needed to reschedule. Needless to say, I did not and will not reschedule. As a healthcare professional, it is deeply frustrating to encounter medical staff with no empathy or compassion for patients.

La*****t

3년 전

2024.01.29

I do not recommend them at all. Communication is nonexistent because they do not answer calls or messages. I had an initial egg-freezing consultation in January 2023, but because the office did not answer calls or respond promptly, my process was delayed in March. It then no longer fit my schedule, so I waited and called in November to restart. Dr. Nuru-Jeter said a nurse would provide a new timeline, but no one did. I left follow-up messages and received no response. I have since changed clinics, and the experience is 1000 times better. Go elsewhere for your fertility needs.

Sa*****l

2년 전

2025.01.11

Dr. Ye and his team were extremely helpful! They removed the stress of finding a fertility clinic. Dr. Ye listened to me and made me feel very comfortable during the process of building my family!

Br*****n

1년 전

2025.07.06

Dr. Sabouni was very kind to my husband and me throughout the process. She took excellent care of me and kept me informed. We look forward to having our second baby with her.

Sy*****i

1년 전

2025.06.01

Good.

Sh*****r

1년 전

2025.05.30

0/10, would not recommend. Poor communication, inaccurate information submitted to insurance, a terrible app, and a financial adviser who kept pressuring me to proceed with IVF despite knowing insurance would not approve it. It took months to get a doctor’s appointment. My advice is to look elsewhere.

De*****s

1년 전

2025.05.05

Ad*****n

2년 전

2025.04.21

10개월 전

2026.01.03

Sa*****h

9개월 전

2026.02.05

I am deeply disappointed with the care provided by this fertility clinic. At one of the most vulnerable times in my life, I felt completely alone and unsupported. My doctor did not communicate effectively, never called me, and provided no meaningful follow-up. It is nearly impossible to speak directly with anyone at this clinic. All communication must go through the Prelude Connect app. This lack of human interaction made an already painful experience feel even more isolating. In addition, Teresa, the coordinator responsible for FMLA (Family and Medical Leave Act) paperwork, was extremely unprofessional and insensitive. No one in that role should speak to patients who are experiencing a miscarriage in that manner. Fertility care requires empathy, communication, and compassion. Unfortunately, this clinic failed badly in all three areas. I would not recommend it to anyone. I raised my concerns directly with the clinic and clearly expressed my disappointment with the care I received. I was told that someone would send me information on how to speak with a supervisor or file a complaint, but I never heard back. The lack of follow-up reinforced my feeling that my concerns were not taken seriously.

Jo*****a

8개월 전

2026.03.01

Dr. Sabouni is the best! During this anxious and highly stressful time, she and her team guide you step by step, reassure you, and help you trust the process.

Ca*****z

8개월 전

2026.02.22

Dr Sabouni’s care was very friendly and professional.

2년 전

2024.10.22

The billing department is a mess. They initially forgot to contact my primary insurance. Then, one month later, they billed my secondary insurance $4K, and it paid part of the amount even though my primary insurance should have paid the full $4K! It also showed that I should have received a $670 refund last year, but they used it to cover the amount my secondary insurance did not pay!

De*****n

2년 전

2025.03.31

Very friendly and knowledgeable staff. Made me feel comfortable when nervous.

Sh*****n

2년 전

2025.03.29

Sa*****z

2년 전

2025.02.25

A local question: Do they speak Spanish, and are they definitely accepting patients???

Je*****y

1년 전

2025.06.21

I recently froze my eggs at Aspire. I was very disappointed because on the fourth day after egg retrieval, I developed a new, persistent, and very uncomfortable stabbing pain on the right side of my pelvis, along with sudden bloating and stomach discomfort. It was a Friday. Since it was not improving, I got up at 8 a.m. on Saturday and went to their weekend clinic at Piney Point. Although I was one of the first patients to arrive, they did not make any effort to see me promptly, even though I was being evaluated for possible ovarian torsion, which is clearly very serious. Other patients there for routine bloodwork and ultrasounds were seen before me.

10개월 전

2026.01.08

Je*****z

9개월 전

2026.02.01

Very kind, as always.

A*****

9개월 전

2026.02.08

I cannot believe this clinic is part of the Aspire network. The staff could not even draw blood properly; they stuck me twice and left bruises. The waiting-room chairs were torn and uncomfortable. It was disgusting. If my initial consultation had been here, I would never have chosen it for fertility care. I cannot assess the doctors because this is not my regular location.

T*****B

6개월 전

2026.04.24

Such a selfish adoption.

ja*****a

7개월 전

2026.04.12

Ya*****o

7개월 전

2026.04.12

An*****u

5개월 전

2026.05.27

Although this is not the testing site I usually visit, since it was the eve of a weekend holiday, someone recommended I come here, and my experience was excellent! The staff were friendly and efficient, and the test results came out very quickly.

2년 전

2025.04.17

9개월 전

2026.01.19

de*****g

8개월 전

2026.03.03

Communication at the Memorial City location is a major problem. Some employees speak to you like a child when you point out their mistakes. Billing is also unreasonable and includes services you did not know about. One employee told me I had overpaid and would receive a refund, but I never did.

Th*****i

8개월 전

2026.03.01

Disorganized management, unresponsive staff, and no support. I am extremely disappointed and frustrated by the lack of care and communication.

As*****n

8개월 전

2026.03.09

Ma*****t

7개월 전

2026.04.09

Ro*****z

7개월 전

2026.03.30

My husband and I have worked with Dr. Ye for years and trust him and his judgment completely. He patiently answers every question and provides detailed examples. He is an excellent doctor, and we are glad to have him beside us on this difficult journey.

2년 전

1년 전

2025.10.19

La*****g

11개월 전

2025.11.21

I had a terrible experience at Aspire. They billed me for lab work and a transvaginal ultrasound I never received. When I disputed the charges, they gave no explanation. It honestly felt as though they cared more about extracting every dollar than providing real medical care. The doctor seemed more focused on money than my health. Instead of helping me, they made me feel pressured, ignored, and exploited. No patient should feel that way in a medical setting. Because this conduct was so unethical, I had to contact my health insurer to report the false charges. I am extremely disappointed and would not recommend this clinic to anyone seeking honest, compassionate care.

Ch*****z

11개월 전

2025.11.14

Pe*****r

10개월 전

2025.12.19

Do not waste your time with Dr. Skorupski. He does not care about patients. He is rigid and needs to improve his professional ethics. I disliked the way he spoke to us, and he seemed indifferent to actually helping us. Terrible.

Je*****e

11개월 전

2025.11.30

My husband and I have been with this practice for more than three years. Dr. Shabani is wonderful, patiently answering all our questions and supporting us throughout. We completed three egg retrievals, experienced one miscarriage, and I am now 27 weeks pregnant. Come prepared and raise your questions and concerns, but the team is very professional.

An*****o

9개월 전

2026.01.15

I am extremely dissatisfied with this clinic's customer service and financial practices, and both my wife and I are deeply disappointed. As a consumer, I advise anyone needing similar services to look elsewhere. Seeking medical care is already difficult, and being treated this way is unacceptable.

Ma*****i

9개월 전

2026.01.13

Do not go!! This clinic's billing practices are unacceptable and unethical. I was required to prepay for IVF-related services, which I did. The clinic then submitted an incorrect claim with incorrect information to my insurer, causing the claim to be denied. This was their error, not mine. Worse, I have received no refund for the services. I have followed up repeatedly since August 2025, but the clinic has shown no accountability, urgency, or path to resolution. Keeping a patient's money without providing the corresponding services is inexcusable. IVF is already emotionally, physically, and financially exhausting. Patients should not have to fight a fertility clinic to recover their own money, especially when the clinic caused the problem. This experience added needless stress during an already vulnerable time. If you are considering this clinic, document everything in writing, review every billing detail carefully, and think twice before prepaying. I do not trust them to handle finances responsibly.

Ha*****o

7개월 전

2026.03.20

Na*****d

7개월 전

2026.03.17

Absolutely terrible! Do not go! I would give zero stars if I could. Go elsewhere, where you will not have to chase people for answers or for laboratory results you already paid for.

Be*****o

7개월 전

2026.04.01

A wonderful experience and team. They responded quickly to all my questions each week and reassured me at every stage.

El*****t

6개월 전

2026.05.05

Gl*****d

6개월 전

2026.05.01

I cannot believe I wasted two years at this clinic. I thought they were professional. They told me to stop treatment, but I refused, and the outcome was deeply disappointing.

Do*****e

4개월 전

2026.06.23

H*****

2년 전

2024.08.21

Dr. Kim is wonderful, knowledgeable, highly professional, and caring, and he immediately put me at ease. Every meeting with him was pleasant, and he invested substantial time in his patients. However, Aspire HFI's case-management system is terrible. They treat you like a number. When I reach a live person by phone, I never know who I am speaking with. When I asked them to review my genetic test results with me, they refused and told me to contact the testing laboratory. Strange. Dr. Kim had created a plan with us several weeks earlier to begin an IVF cycle at the start of this week. He said the clinic would begin financial authorization with Progyny, where we have excellent coverage. I took 10 days of prescribed medication, flew in from another state, and had bloodwork and an ultrasound, all with good results. At checkout, however, I was told I still needed financial clearance. Nothing else was discussed: no IVF, no instructions for that day, no action plan. I was dismissed without knowing the next step, as though it did not matter. During the day, I missed a call from the office but returned it 6 minutes later. I got nowhere because the answering system asked for an extension, and I did not know who had called or where to call back. I assumed they would call again if it concerned anything important about the IVF cycle. At the end of the day, I saw a series of portal messages instructing me to complete an injection checklist by the end of that same day. How was that possible? I had no medication, and no one during my office visit had even suggested I would need to do this that day, what to buy, or where to buy it. It was a mess. I tried asking through the portal but repeatedly received a copied response saying the office was closed. After several calls, I reached the on-call person, who said not to worry and that I could start the cycle the next day. I still did not know what was happening because no one from finance had called to confirm I was cleared to begin. At 8 a.m. the next morning, the office began calling me. Why they could not follow up in time during the prior day is beyond me. I was told it was now too late to start the cycle and that I needed other medication that otherwise would not have been necessary. The nurse said, "We only call once because we have many patients." If you call only once and consider your case-management work complete without ensuring the patient actually knows what to do at the start of an IVF cycle, what kind of care is that? What kind of case management fails to explain the action plan during an appointment? You cannot fail to guide a patient through the process and then, only hours before injections must begin, dump a large set of copied injection instructions on someone who does not even know where to obtain the medication. Wow. I asked Dr. Kim to call me, and he did. He assured me the office's practices would change, that I would receive calls to ensure every step was followed, and that he would bring me into the office the following week to teach me how to inject. Meanwhile, I needed additional hormone medication, time had been wasted, and I did not understand why, especially since I had flown in from another state. The lack of a case-management process created tremendous confusion. My husband was appalled, and we decided not to subject my body to more medication simply because office staff did not consider proper preparation and management of my IVF cycle important.

1년 전

2025.07.10

M*****

1년 전

2025.06.14

My wife came here for fertility testing, and the experience was awful. The initial consultation was friendly, but afterward everything centered on money and dismissive treatment. Every service required payment before anyone would discuss it. Nurses and the ‘care team’ simply assumed you would pay and follow instructions. No one explained anything or gave answers. Everyone said, ‘You need to pay’ or ‘You need this test,’ and questions were redirected to ‘ask your care team in the app.’ After a procedure or test, there was no explanation—only, ‘Everything looks normal. Next we need this, and it costs $500.’ We repeatedly had to explain that this was not our tenth child, that we had never done this before, and that we did not understand the results. We practically begged for an explanation, spoke with 4 people who passed responsibility around, and were asked to pay extra for a ‘follow-up consultation’ simply to understand the $500 test we had just completed. The initial ‘consultation’ was not complete. They claimed they would proceed at our pace and make everything about us, which was false. They sent my wife to collect ‘medication’ for the next test without explaining that it was birth control. My wife is 35 and had never taken it. They move patients through procedures like livestock. This should have been exciting, but they made us feel like numbers carrying wallets. They do not care about you. This is not a warm, comfortable place for family planning. Unless you have endless money and no emotions about starting a family, stay away. This place is terrible and, honestly, should close.

2026.05.31

Ja*****s

3년 전

2024.03.17

Da*****a

3년 전

2024.04.13

Gw*****l

2년 전

2024.05.21

Dr. Hoff tailored my husband's and my appointment to our needs. She reviewed our medical history in detail and answered every question. I did not feel rushed during our appointment, which was a major benefit for us. I absolutely recommend her.

je*****z

2년 전

2024.07.26

I had a wonderful experience with Dr. Hoff. She was very attentive and answered all my questions thoroughly. Dr. Hoff made us feel genuinely cared for and connected with on a personal level. Her relatable approach and dedication to our journey made a significant difference. I highly recommend her.

MK*****l

2년 전

2024.10.17

I have been a patient of Dr. Heather Hoff for several years, and I can confidently say that she is an outstanding physician. Dr. Heather Hoff is not only highly knowledgeable and skilled in her field but also shows genuine care and compassion for her patients. She takes time to listen carefully to my concerns, thoroughly explains diagnoses and treatment options, and always ensures that I feel comfortable and well informed during visits.