Main Line Fertility - 헤이버타운, 미국

Sydney was very kind and considerate. She made me feel comfortable, and it was clear that she loves her work.

This clinic is terrible. Dr. Bloom and her team are the most irresponsible healthcare providers on earth. Countless messages and calls went unanswered. They made an already stressful medical experience worse and never apologized or took responsibility. They are never at the clinic, and the staff who are there cannot answer any questions. Save your time and money and go elsewhere. This clinic is a disaster and ruined our family-planning experience. Mainline Fertility is awful. Dr. Bloom is like a mirage—never there and never speaking to you. Even when you request a call, she sends messages through that ridiculous app instead of taking five minutes to call. Go elsewhere. Reviews praising Dr. Bloom and her team are false.

A warning against using Main Line Fertility. In my opinion and experience, they are consistently confusing, communicate poorly, act shortsightedly, and overstate their expertise in complex cases. DM me if you would like to discuss this before choosing them.

After two years of trying, my doctor recommended that my husband and I see a fertility specialist. With many specialists nearby, we did not know which to choose. My neighbor recommended Main Line Fertility (MLF) because one of her coworkers was undergoing a second IVF cycle there and was pregnant with her second baby. In June 2025, we began seeing Dr. Brasile and nurse Rachel. Because IVF is expensive, we decided to try intrauterine insemination (IUI) first. The first attempt failed. The second produced a positive pregnancy test, but two days later we learned I had miscarried. We were devastated. More than two years of failure, extensive hormone treatment, and countless needles ended in another painful loss. MLF stayed with us and did not let us give up. Instead of discouraging us, they encouraged us to continue. We had to wait a month for my body to recover before a third IUI. Meanwhile, we met with Dr. Brasile to discuss what to do if it failed again, and we prepared to begin IVF in the new year. Unexpectedly, two weeks later we learned the third IUI had worked and I was pregnant again. We continued follow-up at MLF for about a month before they transferred us to our obstetrician. I want to thank Dr. Brasile, Rachel, Heather, and all the nurses and staff at MLF, especially the Havertown office. Every one of you helped my husband and me achieve our dream of building a family. You made our dream come true. I am now 18 weeks pregnant with a boy due August 1. Without MLF's dedicated team, our happiness might still be incomplete. Thank you!

Sydney is the best!

Dr. Bloom and her entire team made me feel like family from the beginning. Everyone was kind and reassuring and treated us patiently at every appointment. I always felt seen, understood, and valued. We officially became pregnant and 'graduated' from the clinic a week ago, and I already miss them! I highly recommend Dr. Bloom and her entire team.

Dr. Bloom made our first fertility clinic visit excellent. Everyone was friendly and welcoming from the moment we entered. Dr. Bloom is highly knowledgeable and patiently explained everything to my wife and me, making us feel reassured and confident. Based on this first visit alone, we would recommend the clinic to everyone. We look forward to returning.

I found this visit unprofessional, disrespectful, and a waste of time. Front desk information was inconsistent and unreliable. Different staff quoted different prices for the same service. Semen analysis was first quoted at 200, then a message said 160, and later I was told the price changed that day. I have documentation. The visit was also split in two. The first cost nearly 400 and was supposed to include consultation, bloodwork, and transvaginal intrauterine ultrasound. Because of understaffing, the ultrasound was not performed. A second visit was scheduled at nearly the same price. At the second visit, the receptionist was rude and unprofessional, dismissed my concerns, and insisted my information was wrong. Given the importance of this process and the lack of transparency and professionalism from the start, I changed providers. I need clear information and expect an organization to take something this important seriously.

It is unethical to charge for out-of-network services without authorization from the insurer and/or consent from the patient. Repeated requests to speak with the clinic manager about billing discrepancies were blocked by a third-party billing “specialist” who knew nothing about the matter. I hope this Google review brings attention to MFL's poor performance.

I would choose MLF again for IVF without hesitation. Dr. Brassier and her team showed exceptional professionalism, empathy, and the most attentive bedside care I have experienced. At MLF, you truly feel seen and supported; you are not just a number.

Amazing clinic! The doctors and nurses are especially kind and friendly. I initially went only to confirm that everything was fine, but became pregnant after my first visit. It was the best experience of the first few weeks after I was born!

Rachel was amazing! She was knowledgeable, thoughtful, and very supportive.

Stay away from this terrible clinic. I have not been there in a year and never received bills from them before. I paid in full at every appointment, yet they suddenly sent me a stack of bills from spring 2024 that I had already paid. The clinic was disorganized from start to finish, which is why I stopped going, and this only confirms it. I am furious to be contacted out of nowhere. I strongly recommend avoiding Mainline Fertility/Prelude. Anywhere else would be better.

This office engages in deceptive billing practices.

My appointment was at 10:30 a.m. I arrived at 10:15 and waited until 11:30. I left without having the procedure. Overall, I had several unpleasant experiences at the Havertown office: once I waited nearly an hour for a one-minute blood test, and another time the HSC camera was broken. I hope I am the only case, in which case this would be discrimination; otherwise, the office needs to improve its workflow management. I understand that fertility treatment is a long and difficult process that may require several cycles. However, the problems I encountered were avoidable. They delay services, but never delay asking for payment. You can only move to the next step after paying everything in full. I decided not to continue my journey because I no longer trust the office staff. I wish everyone else good luck and hope your dreams come true.

Rachel was very knowledgeable and made me feel comfortable during my appointment.

Sydney Gocial is not only highly knowledgeable but also deeply dedicated to her patients. Over the past several years, I have found her to be a caring doctor who listens to your fertility goals and helps you achieve them.

Dr. Bloom and her team were absolutely phenomenal to work with. I came transferred from another facility that had closed and the care provided by Dr. Bloom was the most thorough and supportive care I have ever received. Thanks to Dr. Bloom and the team we welcomed our daughter into the world last month. The work you do is life changing and top tier - thank you! Our family is so grateful.

I had a terrible experience with Main Line Fertility from beginning to end. I felt like a number. They frequently confused my appointments and protocols and were difficult to deal with. The only department I heard from reliably was billing. Calls and messages went unanswered for days, and callers never seemed to have reviewed my chart. I was told to take medications for which I had no prescription. I was supposed to take medications they had “forgotten” to call in. They would tell me to begin treatment I had not even discussed with a doctor. My husband also disliked the doctor because he found her unprofessional and felt she did not take me seriously. When I was 7 weeks pregnant, I was told to wait for a natural miscarriage. I was in extreme distress, no one returned my calls, and no support was offered, showing the lack of care. A D&E was offered afterward because they had mishandled the situation. Overall, the priority here is moving women into IVF as quickly as possible. If they do not choose that route, they receive no care. Look up who owns Main Line—the same company that owns fertility financing—and you will understand why. At the Havertown location, indifferent or poorly trained technicians also blew my veins on three separate occasions.

They were very welcoming and guided me step by step. Wonderful :)

Rachel Bruner has been wonderful throughout my fertility journey. From our first interaction, I felt heard and understood. Bruner takes time to listen and explain everything clearly, making an otherwise stressful fertility process much easier. Her warm personality and excellent bedside manner distinguish her. I highly recommend her to anyone seeking a compassionate, skilled professional.

*CAUTION: UNETHICAL & DECEPTIVE BILLING – PLEASE READ* A month prior to starting any treatment, I had a consultation with a financial counselor at MLF who verified my insurance benefits, and I signed a financial agreement for $3,295 for the upcoming IVF cycle (excluding medication, labs, and co-pays). More than a month after signing the agreement and providing payment (MLF requires full payment before an IVF cycle), and less than 24 hours before my egg retrieval, I received a call from a financial coordinator threatening that I had to pay an additional $4,905 or my egg retrieval for the following morning would be cancelled. This was after I completed all ultrasounds, follow up appointments, labs, and IVF injections. I had also already taken the trigger shot the day before (eggs have to be retrieved 36 hours after the trigger shot), so I had no choice but to pay—the eggs HAD to be retrieved 23 hours after the phone call. It is important to note that the original financial agreement that was signed a month earlier was deleted from my patient portal before the shady phone call to hide evidence of the original financial agreement. Likewise, the messages sent by the financial team were consistently abrasive and dismissive, and MLF never accepted accountability for the egregious financial discrepancy. I did not receive an itemized list of charges prior to the demand for $4,905. After multiple requests and ignored messages, I finally received a list of charges 12 days after my egg retrieval. There are several unspecified charges ranging from $750-$5,587.50 listed on dates when I only went in for routine follow-up appointments. Only 6 hours after my procedure, the embryologist coldly informed me via a patient portal message that I had 21 eggs retrieved, but they only froze 4 eggs. In turn, 81% of my eggs were disposed of after the retrieval. Those 4 eggs offer a nearly nonexistent chance of future fertility. I was still forced to pay exorbitant storage fees for those 4 eggs that will likely not survive after they are thawed. My experience at MLF will not preserve my fertility, but it did rob me of more than $8,200.

Everyone always makes me feel very comfortable!

Our first visit to Main Line Fertility was wonderful. Everyone was very kind, and we received lots of helpful information. I loved the wall in the lobby covered with positive and inspirational notes.