Brown Fertility - 잭슨빌, 미국
4.0
상담 43
Reproductive Medicine
운영 시간: 07: 00 - 16: 00
클리닉 상세 정보
저희를 선택해야 하는 이유
Brown Fertility에 오신 것을 환영합니다
가족을 이루는 일은 아름다운 여정이며, 수많은 기적의 순간에 함께할 수 있어 영광입니다. 저희와 함께라면 탁월한 상담과 최첨단이면서도 합리적인 치료, 그리고 미국 최고 수준의 성공률을 기대하셔도 좋습니다. 저희 병원을 찾는 모든 분은 30,000회 이상의 IVF 주기를 관리해 왔으며 총 100년 이상의 전문성을 갖춘 팀의 진료를 받습니다.
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무료 견적
사진 및 동영상
전체 보기 2 사진
위치 및 운영 시간
시설 및 기타 정보
신용카드 결제 가능
이 클리닉의 의사
Reproductive Medicine |
다년간의 경력 | 상담 28
Female infertility남성 난임
4.1
Reproductive Medicine |
다년간의 경력 | 상담 31
Female infertility남성 난임
4.5
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Brown Fertility - 잭슨빌, 미국
현장 종합 평점
64개 평점
- 5점
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2026.05.30
This is absolutely the worst institution I have ever seen. Appointments are not on time, they require you to pay a deposit upfront without understanding the specific procedures, the organization is chaotic, and it is extremely unprofessional. Moreover, they are actually responsible for handling such complex surgeries—it is truly terrible.
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Christyna Lloyd
3개월 전
2026.06.03
Dr. Brown and his coordinator Chelsea have been incredibly helpful throughout my entire pregnancy preparation journey! I highly recommend them to all the sisters who are trying to conceive! They communicate smoothly, have excellent medical skills, and are very considerate! They will patiently answer any questions you have! I am expecting to welcome my daughter in January!
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Kayla Ross
3개월 전
2026.06.10
Apart from Hannah Hart, there is not a single competent person in the entire office. The phone is always unanswered—no callbacks, no answers, and if answered, they hang up immediately.
About two and a half years ago, they had me undergo genetic testing and then sent the lab results to a medical facility outside my insurance network. I was charged $1,500, and they did not inform me in advance which facility the lab order was sent to, nor that it was out of my insurance network. After that, I stopped treatment and decided not to use Brown Clinic’s services anymore.
Six months ago, my OB-GYN gave my husband a referral for a free semen analysis, and we decided to give them another chance. They called multiple times to schedule it, and we complied, but then a family emergency came up, so we canceled, telling them we would call back to reschedule. When we called again, the person in charge of appointments argued that we didn’t have a referral, even though they had been calling us to push for the appointment. After we explained for 20 minutes, she finally arranged it.
We woke up early that morning to go to the appointment, but they scheduled us for an initial consultation instead. Despite having the referral and all the documents ready, they argued again about the referral. In the end, they simply dismissed us, saying he could go ahead with the lab test, but we would have to handle the costs ourselves. The whole process was so stressful that my husband couldn’t even provide a sample.
We went to schedule another appointment, and again they were unaware of the referral. We argued about it until Hannah stepped in to help, and only then did they catch on. Even so, they were still confused.
He finally had the lab test done on the scheduled day. A few days later, we asked again, and they said the results weren’t ready yet, that it would take 10–14 days after the initial consultation. So I called my OB-GYN to reschedule my follow-up appointment, which required my husband’s lab results. After another three and a half weeks with no word, I called again, and they said the results had been processed on the very day he went for the follow-up. A waste of my time—the results were there all along, yet they rescheduled the appointment for no reason. No one called to inform me.
No one knows what’s going on. I strongly advise everyone to avoid this clinic. I’ve encountered nothing but problems.
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Rebecca Vien
4개월 전
2026.04.30
I am grateful every day for the joy our child has brought us. When we thought all hope was gone, Brown Fertility gave us hope and answers. Because of Brown Fertility, our dream of having a healthy, beautiful baby came true. Our little one's smiles and laughter fill each day with joy. I will always be grateful to the entire staff and wonderful doctors at Brown Fertility.
2026.05.14
Chelsea is the best. She is an active listener and acts on my needs. I wouldn’t want to go through this process with anyone else. ❤️
~Tee
2026.05.15
Horrendous experience with Dr Brown. Constantly waiting 40 minutes for appointments, it’s clear they only see you as a number. Avoid, for sure.
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Olga Hickman
5개월 전
2026.04.04
I had an appointment with them, and they later rescheduled it online. I waited an hour and a half for the doctor. They sent me for laboratory tests, which I completed in November 2025, but it is now April 2026 and they have never contacted me. I tried calling, but the customer service staff were extremely rude and treated me like a fool.
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Korey Angus
5개월 전
2026.04.04
This clinic's finance department is appalling. Do not spend your money here. Find a more transparent and honest provider and entrust your hard-earned money to a more reputable clinic. There are several fertility clinics nearby. It has been 9 months since my last procedure, and this clinic still has not refunded my out-of-pocket payment even though my insurance covered most of the cost. They finally responded only after I repeatedly requested an itemized bill, and even then the response was vague. I believe this clinic is a complete scam that exploits women who desperately want children and will pay any price. I would never recommend this clinic to anyone.
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Catherine Jenkins
6개월 전
2026.03.22
Words cannot express my gratitude to the clinical team at Brown Fertility. From the beginning, we felt their unwavering support, attentive care, and sincere empathy. Their guidance made every step feel purposeful and manageable.
Kristin, Dr. Brown, and Mikel Jean were outstanding. They were thorough, knowledgeable, and exceptionally patient, always answering every question, large or small. They made a potentially overwhelming process feel manageable and supportive.
From egg retrieval through testing and transfer, we felt cared for throughout. Their communication, attention to detail, and emotional support were invaluable.
I would recommend this clinical team again and again without hesitation. I feel incredibly fortunate to have had such a professional team beside us during this important journey.
2026.03.25
I appreciate hearing good news about new mothers, but my wife and I had a very different experience. Dr. Brown did not seem to genuinely care about us from beginning to end. He was 40 minutes late and did not communicate with us or try to identify the cause and possible options. Instead, he rushed through the visit in 5 minutes and said that if we paid, he was certain treatment would work. My results, as the male partner, were unclear. He said, “I’ve never seen this before, but I’m not concerned. The problem is clearly with my wife. Just pay, and the problem will be solved.” I had never felt like a transaction with a doctor until meeting Dr. Brown. Congratulations to the woman in the other review, but our experience was entirely different. Dr. Brown, please treat people as patients, not transactions. You were a great disappointment. I do not usually write reviews, but this is important, and I believe others should hear our experience. Never be afraid to seek a second opinion!
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Marina Maximovskikh
5개월 전
2026.03.27
I had a very poor experience with Brown Fertility, and I believe others should know about it.
There were many hidden fees. The doctor did not seem to care about me. After each cycle, I had to wait a month to see the doctor, who was more than an hour late to every appointment.
At several critical points in my IVF cycle, the doctor was unavailable and no substitute physician was assigned. This meant I could not obtain medical guidance when important decisions were needed about continuing the cycle. The staff could not provide that guidance, and I ultimately had to cancel the cycle.
Our IVF nurse made many mistakes involving medication, testing, and other matters.
The financial handling afterward was also deeply concerning. I signed a fee schedule exceeding $16000. After canceling the cycle, I received written confirmation listing the specific cancellation charges and expected refund. When the check arrived, however, it was short by several thousand dollars. Despite repeated follow-up over several months, I never received a clear explanation or resolution.
I also found an error in my records stating that the cycle had been canceled because of a spontaneous pregnancy. This was untrue and very upsetting to see.
After repeated unsuccessful attempts to resolve these matters directly with the clinic, I filed formal complaints and initiated court proceedings.
This experience caused tremendous emotional and financial stress. I hope the clinic improves physician coverage, communication, and consistency in its financial processes so other patients do not have similar experiences.
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Larissa Rivello
5개월 전
2026.03.29
I had a wonderful experience at Brown Fertility and am truly grateful.
A little about my situation: I have lean PCOS and irregular ovulation, so becoming pregnant was not easy. I first tried two IUIs, which were unsuccessful, though I understood that IUI success rates are limited.
A few months later, I prepared to try IVF and met Dr. Brown. Based on my history and age, he told me he believed I could become pregnant. He was sincere, not trying to persuade me, and that was very reassuring. From the first visit, I felt cared for and supported. He even gave me his phone number so I could contact him with questions, which meant a great deal.
Soon afterward, I began my IVF cycle. At every ultrasound and appointment, I felt valued and cared for. The entire team was kind and efficient, and I never had trouble scheduling appointments or receiving the help I needed.
My first fresh cycle was successful, and today I am pregnant with my first baby 🤍
I especially want to thank Kristin Giudice, who performed my egg retrieval and transfer. She was very gentle and compassionate and made me feel completely at ease. She could not attend my first ultrasound in person, but still made time to join us by video call and share that moment. I will never forget it.
She truly made this experience special. Honestly, I feel spoiled because I have now transferred to my OB-GYN and hope to receive the same high-quality care wherever I go.
I sincerely hope everyone who comes to Brown Fertility experiences the same care. I truly felt God’s love through the people there.
I am deeply grateful to everyone at the clinic, from the front desk and nurses to the entire team. You made such an important moment in my life feel safe, supported, and even beautiful.
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Nicholas Pensabene
6개월 전
2026.03.11
This was the worst experience I have ever had. All the nurses discussed what we might try next time even though the current cycle was not over. Worse, they owe me a refund and now say I must wait 60 to 180 business days to receive it. This clinic only makes a difficult situation worse. I strongly advise everyone to stay away.
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Mackenzie Newby
7개월 전
2026.01.30
Everyone here is wonderful. They treat me kindly and respectfully every time I visit.
2026.02.05
Drove 2 hours and 45 mins away and it was worth it.
Great staff and I had success 1st round.
Thank you!!!
A
Ashley Schleicher
8개월 전
2026.01.07
We are beyond grateful for the incredible care and support we received from Brown Fertility. After welcoming our beautiful baby boy, we can truly say this journey would not have been possible without their exceptional team.
The nurses, coordinators, and physicians all went above and beyond to make us feel confident and supported, celebrating milestones right alongside us. Their attention to detail, communication, and encouragement gave us so much peace throughout our journey.
Holding our baby boy now is a daily reminder of the hope and dedication Brown Fertility provides to families. We will forever be thankful for their role in helping make our dream come true and wholeheartedly recommend Brown Fertility to anyone navigating infertility or fertility treatment.
Huge shoutout to Dr. Shah, Chelsea our IVF coordinator, Teena Pasion and Kristen Giudice who did most of our procedures, Pedro at the front desk and Dr Brown for their tremendous care.
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Winette Rosier
9개월 전
2025.12.18
I am deeply grateful to the team at Brown Fertility. God worked through this team in such a beautiful way to help me through this journey. Dr. Rafael Cabreras and Dr. Samuel Brown provided exceptional medical care with great expertise, attentiveness, and patience, while Tayane Lemes was always kind, helpful, and supportive.
Today I am holding my miracle baby, and I will always be grateful to Brown Fertility for helping me fulfill my dream of becoming a mother. I highly recommend this clinic to anyone on a fertility journey; you will receive loving, professional, and compassionate care.
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Gavi Hecht
8개월 전
2025.12.30
Edited to add (2025): Overall, two years later I can confirm we’ve still had a great experience with Brown fertility. They are a big operation, so it can take a minute to get through but they do care. From the nurses to the doctors, other providers, receptionists and billing, folks are kind and want to guide you along. We had a successful egg retrieval and a successful embryo transfer (currently an active, healthy adorable 1.5 yo). We’ve since gone back to try treatments again and faced some challenges. We made an appointment with Dr. Brown (switched from Dr. Duffy who is phenomenal as well due to location) to check in and he took his time to answer all questions carefully as we head into this next round. I’m confident in our choice with them and feel very lucky to be patients here. All the nurses and staff are great, but big shout out to Christine who’s always been as helpful and informative as possible. Best of luck if you’re reading this to research for your own journey.
Original Post (2023): We've been working with the clinic for about 2 months for reciprocal IVF and we've had a really nice experience thus far. It's been pretty easy to get things scheduled. Whenever we've had an issue or questions, they have been incredibly responsive to calls for information or scheduling. The office staff are all very compassionate from medical to admin to finance. The pricing is pretty transparent and reasonable. Our provider is Dr. Duffy but it does seem like you may see different folks if that fits your schedule best. We have only had great interactions with folks thus far, especially Dr. Duffy, Tallymarie, and Nashari from the Tampa office. I would definitely recommend to anyone looking for a fertility clinic.
2025.12.03
This is definitely the best fertility clinic in Florida. They do an outstanding job.
J
Janice Betancourt
9개월 전
2025.12.05
Words cannot express how grateful I am to this fertility clinic. Thanks to their excellent team, I am now a mother. Every staff member made me feel supported, well informed, and genuinely cared for. Each appointment was reassuring; they never rushed and always explained every step patiently and thoroughly.
Dr. Brown and the other doctors were highly professional, the nurses were kind and attentive, and the front desk team was always warm and welcoming.
I will always be grateful for the care I received here. This clinic changed my life, and I would recommend it to anyone hoping to build a family. 💛
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Latisha Bravo
10개월 전
2025.11.12
I want to say that she helped me tremendously. Thank you, Chelsea. She was always available to answer all my questions and help me throughout this long process. It is wonderful to have someone work with you toward your goal. I would recommend her to everyone I can think of.
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Sabrina Brown
10개월 전
2025.11.12
Mackenzie at check, Brittany at triage and Mikel for the consult are an amazing team! Each one of them were professional, bright and knowledgeable.
2025.11.12
Dr. Brown is simply a scammer. We paid nearly $3,000 for IUI and were told the fee included three attempts. The first failed, and when my wife called to schedule the second, they said we needed to pay another $1,750. My wife was furious. I essentially spent more than $5,000 trying to conceive and got nothing but bills. Find another doctor—Brown Fertility is definitely not a good choice.
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Kyle Zubulidis
10개월 전
2025.11.22
I paid in full, but they keep emailing me saying I have not paid.
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Elizabeth Downs
11개월 전
2025.10.15
I had an exceptional experience before Ivey and after IBS. I have 10-year-old twin boys from my first pregnancy and a 5-year-old daughter. The staff treats you like family, supporting and guiding you through every step. A fertility journey can be frightening, but with them you do not feel afraid. Dr. Brown was my doctor at every visit, and all the doctors, nurses, and even front-desk staff were wonderful. I strongly recommend Brown Fertility, whether or not you are Christian. They treat you like family and hold your hand through the journey, so you never feel alone, discouraged, or defeated. They are a blessing.
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Latoya Luster
10개월 전
2025.10.29
I love Brown Fertility. Our first treatment there succeeded, and we now have a healthy, beautiful daughter. They took excellent care of us and answered every question and concern thoroughly and honestly, making us feel safe and comfortable. We therefore decided to return for a second treatment.
K
Kaylynn Peterson
10개월 전
2025.10.30
I decided to transfer clinics, but Brown Fertility still has not refunded an overpayment from earlier visits, which I discovered myself. Obtaining my medical records was a nightmare. I would not recommend this clinic because of its lack of professionalism and the feeling that I was only a number.
Update: During testing, the front desk told us an unnecessary self-pay genetic screen would cost $350, but we have now received a bill for over $2300. They also said my insurance covered my costs, yet I received the same bill. This is a scam.
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Jade Colon
10개월 전
2025.10.31
If you enjoy last-minute appointment cancellations or changes, this is the place for you! Communication is also nonexistent. They were an hour late, and no one answered the phone—not a manager or anyone connected with your doctor!!!
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Ann Chandler Stepp
10개월 전
2025.10.31
Dr. Brown and his entire clinic team are excellent, and I would definitely choose them again. At my first visit, Dr. Brown carefully reviewed genetic testing from years earlier, when its link to infertility was unclear, and noted that I needed an additional medication to prevent neural-tube defects. He believed the findings could be significant and prescribed the highest IVF medication dose to offset their effects. We achieved a rare 100% egg-to-embryo conversion rate, although I had very few eggs remaining at age 30. Their embryologist is among the best in the world. Our first fresh embryo transfer resulted in our baby boy. He is now 6 months old, and we are scheduling another visit to transfer our remaining frozen embryos. Everyone, from reception to nurses and nurse practitioners, was excellent. They reassured me, helped me understand conception, and answered every question with exceptional expertise. All glory to God; we praise Him for bringing Dr. Brown to Jacksonville.
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Beffy Miller
11개월 전
2025.10.06
When I say Brown Fertility changed our lives, I mean it with all my heart. After years of prayer and longing, and countless tears through difficult days, God led us here. From the first consultation, we felt seen, heard, and genuinely cared for—not only as patients, but as people with real dreams and hurting hearts.
The IVF process can feel overwhelming and lonely, but the doctors and staff at Brown Fertility were a light. Their wisdom and compassion reminded us that we were not alone. We prayed for a miracle, and through their knowledge and God's grace, we now have the most beautiful answer to our prayers—our precious baby girl. We are now trying for our second miracle, and we trust no one but Dr. Brown and his team.
Every injection, every early morning, and every moment of doubt was worth it a thousand times over. Brown Fertility gave us more than medical care—they gave us hope when our dream felt out of reach and helped lead us toward one of life's greatest blessings.
If you are reading this and wondering whether it is possible, let me encourage you: do not give up. A team here will fight for you, stand beside you, and believe with you. Our little girl is living proof.
With gratitude,
Jesse, Beffy, and our sweet miracle daughter Lula
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Crystal Brown
11개월 전
2025.10.09
I would recommend Brown Fertility to anyone struggling to conceive on their own. Every man and woman faces different fertility obstacles. In my experience, our goals and how to achieve them were clear from the beginning. The staff was wonderful. I especially want to thank Teena Pasion and Jennie Waldrep! Ms. Teena, your care, attention, and warmth truly changed my entire view of Brown Fertility. I may have been just another hopeful woman walking into the clinic, but our candid conversations about this journey and life deeply moved me! Jennie, during my FET, you always replied promptly to my emails and answered the 101 questions I asked. I am sure you receive countless emails and silly questions every hour, and I know I had some silly ones, but you were always practical and never made me feel like a bother. Thank you! Dr. Brown, you helped us on our second FET! Please continue being knowledgeable, focused, and passionate; your work is outstanding! I have read reviews saying your bedside manner is not good, but anyone who thinks that can kick rocks! I do not need you to hold my hand and discuss life and feelings. I need you to get straight to the point, and you did! Thank you!!!!
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Alice Zheng
11개월 전
2025.10.10
The doctors are very irresponsible.
My bloodwork showed an abnormal thyroid-stimulating hormone (TSH) level, but no one mentioned it.
A year later, after I moved to Dallas, a doctor reviewed my previous records and was shocked that no doctor at Brown Fertility had ever raised the issue.
The front desk is very disorganized. They chat while checking patients in and entered someone's information incorrectly. Why did four people need to work together to correct one person's information? Check-in alone took 15 minutes. I have now waited an hour and still have not been called. I will not trust an organization this inefficient again.
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Alexus Dickerson
11개월 전
2025.10.13
My gynecologist initially referred me to Dr. Brown for a myomectomy. Dr. Brown was very kind. He answered all my questions, made me feel welcome, and provided first-rate care. My only dissatisfaction was with the front desk and other staff. You must advocate for yourself, or you may not get scheduled and could end up paying much more out of pocket, even with good insurance. I was initially told my insurance would not cover the surgery and that I had to pay out of pocket. After contacting my insurer, I learned that it was covered. During my first few appointments, no one seemed able to schedule me by phone. I repeatedly called scheduling and was always told, ‘Unfortunately, I cannot help, but I will email another member of my team.’ After considerable back-and-forth, I was finally scheduled. Several times, it seemed they did not know I was coming or did not have me on the schedule, and I had to show them an email on my phone confirming that I had an appointment that day.
Overall, the facility is fine, but I must emphasize again that you need to advocate for yourself. Otherwise, you may not get appointments and could pay far more out of pocket than necessary.
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Kalea Kolee
12개월 전
2025.09.16
This was my worst experience with this company. Communication is poor, and there is a lack of understanding.
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Carlie Brock
12개월 전
2025.09.23
I waited two months for a telehealth appointment with Dr. Brown, but more than an hour after the scheduled time, the call still had not started. I called the clinic, and they asked when I would begin. I told them to cancel it because we would go somewhere that respected my time. They then said I would owe a cancellation fee, which is absurd. If I were an hour late, the doctor would not see me, but the doctor can be as late as they want. Customer service does not exist here.
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Simbameeko23
1년 전
2025.09.02
My fiancé and I had been trying to conceive for four years. After countless heartbreaks and attempts, we decided to try IVF this year. We are so grateful we did because we are finally expecting our miracle baby! I had my first IVF cycle on June 24 and am now 12 weeks pregnant. Words cannot describe our joy, all thanks to Dr. Brown and his entire staff! Kristin helped me through all my procedures, and I especially want to thank her. She was so kind and genuine and truly wonderful to have throughout the process. I would recommend this clinic to everyone!
2025.08.21
Stay away! This place feels like a scam and resembles a car dealership for health and conception. I booked ahead and paid $65. Afterward, an employee called and read a sales script listing tests they wanted, continuing even after I expressed discomfort. Two months later, I received another $170 bill, although the website listed a $150 self-pay visit. They billed insurance $300, of which less than half was covered. Billing then claimed self-pay was $175 while the website still said $150. Search their reviews on fertility websites; I wish I had. The stories are frightening. This clinic should be ashamed and exemplifies our healthcare crisis. Save yourself the trouble and go elsewhere.
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shaneris Stephens
1년 전
2025.06.03
This one-star rating is solely for their billing department. I was fortunate to conceive naturally before starting extensive treatment. I told the staff in February that I had conceived naturally, and they said processing would take 4-6 weeks. I followed up in April/May and was told my account had not yet been processed but they were working on it. It is now June, and I still have not received my refund. Now they tell me I must wait for the June refund board before they can update me. I do not understand what that has to do with me. The contract I signed says 4-6 weeks. When it was time for me to pay, I paid promptly. Now I feel as though I am being punished for conceiving naturally.
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David Stephens
1년 전
2025.06.26
Well, this was our first visit, and they did not tell my wife that her insurance would not cover anything, so they wanted me to pay the full amount upfront. After we drove three hours, some advance notice would have been appreciated.
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Ann Petersen
1년 전
2025.07.03
As a traveling patient receiving detailed IVF monitoring, I must admit that describing Brown Fertility as merely "excellent" does not capture the depth of its distinction. This institution demonstrates a level of clinical and interpersonal mastery that goes beyond conventional medical practice.
I benefited greatly from the privilege of consulting directly with Dr. Brown. With the precision of a diagnostic expert and the candor of a trusted confidant, he described his ultrasound findings, developed a strategic roadmap for my fertility journey, and, in an act I can only describe as academic generosity, referred me to a specialist for my upcoming procedure. His consultation was a masterful blend of extensive knowledge and empathy.
This is more than a clinic offering IVF monitoring and fertility treatment; it is a center where reproductive medicine is practiced with uncompromising rigor, intellectual generosity, and profound humanity. They redefined my expectations of what true healthcare can and should be.
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Tiffani Chesak
1년 전
2025.07.04
After 12 unsuccessful cycles trying to conceive our first child, I contacted Brown Fertility. From the first phone call, I felt supported and cared for. Every step, from the initial information appointment through all the testing, the consultation with Dr. Brown, and planning our first IUI, was handled with exceptional care.
Fertility challenges are extremely sensitive and emotional, and everyone I interacted with here understood that. Hearing "This is not your fault," along with clear, fact-based explanations, was incredibly reassuring and empowering.
I am very nervous about anything medical, especially new procedures. From bloodwork to the HSG, every nurse went above and beyond to comfort and reassure me. I never felt rushed; quite the opposite. I spent about an hour in the office at every appointment, had every question answered in detail, and left with a clear plan.
The team's consistent follow-up ensured that I felt confident and comfortable about each next step, which meant so much to me. Although I cannot yet predict the outcome, I am very pleased with my experience so far.
If you are considering fertility care, I sincerely recommend Brown Fertility and Dr. Brown. They have filled this challenging journey with hope and support.
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Secrets Florida
1년 전
2025.07.07
If you have diminished ovarian reserve (DOR) or premature ovarian failure (POF), do not go to this clinic. Dr. Cabrera was appalling and actually laughed at me when I wanted to try using my own eggs. He told me I had a zero chance of success and that donor eggs were the only option. Guess what? At 39, I became pregnant with my own eggs thanks to the excellent Reproductive Science Center in Marlton, New Jersey. Do not go to this clinic! Do not see Dr. Cabrera! He should not be practicing medicine. He is one of the coldest, most ignorant people I have ever met. He should be ashamed of how he treats people at their most vulnerable.
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Kelly Hurley
2년 전
2024.11.11
Thanks to Brown Fertility, we brought home a baby girl this week after trying to conceive for 8 years.
For years, I opposed IVF because I feared the emotional and financial strain. I thought the chance of success was low and did not want to go through it. I eventually met a fertility specialist, Dr. Brown, who was very optimistic about our chances with IVF. At first, I wondered whether he was overly optimistic, but I decided to trust him and try. I am grateful I did! As Dr. Brown predicted, I became pregnant after our first embryo transfer.
IVF is difficult, and communication during the process could honestly have been better, but I am still very glad we chose Brown Fertility Center.
Thank you so much to Dr. Brown, Kevin the embryologist, Dr. Caminero, Chelsea the IVF coordinator, and all the nurses who helped us along the way!
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Tara Carrasco
2년 전
2024.11.17
These people are scammers. They canceled my appointment and then refused to refund me. After fighting with them, they finally agreed to refund me after 4 months. When they eventually sent the check, it was for half the amount. I am suing them. Never use this place.
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Ashley Watson
2년 전
2024.12.01
I would not recommend Brown Fertility to anyone with a pulse. If I had to describe this place in one word, it would be sketchy. I do not know how they operate. I would not trust this place with medical care and am glad we ultimately did not pursue IVF with them. Fortunately, they made too many mistakes before we began a cycle. For example, emailed questions received incomplete answers. When I called to schedule a saline ultrasound, I had to call for five or six consecutive days and was repeatedly told our “doctor was out of town and would return tomorrow.” They promised to call back but never did, so I had to take time away from work daily to follow up. Several expired licenses/certificates were posted on the wall, including at least one from the health department. When I pointed this out, a staff member said they had never posted the new ones. One day, my husband and I both left work early and drove across town for a confirmed appointment, only to be told there was no appointment and they could not fit us in. When we finally met the doctor and raised our concerns again, she looked at my husband in military uniform and said, “We trust you understand that mistakes happen all the time in the military.” What? After that visit, we left for another local clinic, the best decision we made. When I requested my records from Brown, I emailed and called repeatedly with no response and threatened to report them to Health and Human Services for violating HIPAA, which requires facilities to provide records within 30 days. I filed a complaint after not receiving them within 30 days. When I told Brown, I almost immediately received an email with my records and an apology. Reviewing them, I found my saline ultrasound report was signed by a provider I had never met rather than the person who performed it. Today, nearly a year after leaving Brown, we received notice that our personal information there had been exposed in a data breach. Imagine that! Unfortunately for Brown, the letter reminded me that I had forgotten to leave this review. I know three others who started at Brown and had similarly negative experiences. Things felt wrong from the beginning. I expect communication, timeliness, and professionalism from any healthcare provider. IVF is difficult enough, and Brown only makes it more stressful. Do not go here! I would give negative 5 stars if possible.
N
Nichole Simpson
2년 전
2024.12.31
I met Dr. Brown at age 39, and within months of my first IVF transfer, I was pregnant. Based on my health and data, he believed I would conceive, and he was right! In June 2023, we welcomed a healthy baby boy. I had a normal pregnancy without delivery complications. Soon afterward, we returned to discuss a second child. He again believed our chances were excellent, so we had an FET, and I am currently pregnant with a healthy baby at age 41! For our first child, I completed the entire process in Jacksonville. It was straightforward, and the doctors and nurses treated me like a queen. The second time, I lived out of state, making things more complicated, but the nurses were absolutely wonderful. They ensured I had every medication, order, date, fax number, and more. They promptly answered my countless emails and never seemed annoyed by my questions. My husband and I recommend Brown Fertility Center to anyone considering a fertility clinic. We are deeply grateful for their hard work and miracles!
W
Wanpimol Skoglund
2년 전
2024.09.22
I am tired of this clinic. I had an embryo transfer in July, and it failed. I have one embryo left that needed to be biopsied immediately after the fresh transfer failed. Nearly two months later, the PGT laboratory still has not received the sample.
Once they learned I would not complete my next IVF cycle with them, they treated me as though they did not care.
I will not contact you again. If you want to keep my frozen embryo and not do what you should, fine. I will find another clinic willing to help.
E
Erika Mejia
2년 전
2024.09.27
I am disappointed with this place. I visited once, and they said my insurance did not apply. I paid $150 for the appointment. I made no other appointment or arrangement, yet since that day they have emailed saying I owe a bill. The bill is unbelievable because I signed no contract and scheduled no further visit.
M
Madeline Twigg
2년 전
2024.07.13
I am 36 and struggled with infertility for three years. Brown identified the problem and gave us the best next steps. We conceived after our third IUI and expect our miracle in less than five months.
2024.07.20
IVF is stressful, but Dr. Brown and his staff are wonderful and work to make the process as simple as possible. Dr. Brown is very busy, but he makes time to meet patients who want to see him personally. The nurses and ARNPs are also excellent and always available to answer my questions. IVF can be emotionally exhausting, but it is reassuring to have a supportive medical team like Dr. Brown and his staff guiding you through the process.
After multiple miscarriages, Dr. Brown helped me create the little miracle I am holding while updating this review.
J
Jessica Royal
2년 전
2024.08.10
I am still waiting for the required lab orders so I can be added to the September transfer list. There have been repeated delays and no real answers. Dr. Shah told me in July that everything could be completed by the end of August for a September transfer, but now I have been told it may not happen until October. All documents are signed and I have done everything I can, yet I am still waiting. This could have been finished in mid-July, but billing caused another problem. I was told they would run my insurance and someone would contact me to schedule. Days later, my insurance still had not been processed, so I paid $150 out of pocket. Progyny found that I should not have paid for services covered by my plan, which they would have known if they had processed the insurance promptly. Worse, I am now delayed because the nurse who conducted my FET teaching is very busy with retrievals this week, so I may have to wait until October to transfer. If insurance is the issue, I can pay out of pocket and submit it myself. The required testing/genetic testing for my spouse and me relates to embryos already created, but no new orders have been made. That is fine; I can complete it as soon as the orders arrive. Now I am waiting for a return call, and I have already waited a long time.
Update 8/8: No return call, but the issue is mostly resolved for now, so one is no longer needed.
Update 8/9: Things are finally moving. I may be able to complete everything this week, including labs and arranging to move my embryos, although the transfer between facilities will happen next week. The ball is now in my court. Thankfully, the kind people at the embryo storage company are working to get my embryos where they need to go so I can transfer in September—they are putting my babies with the courier :). The lab company said they can come to draw my blood and couriered the kit as well. I appreciate these companies' support and hope Brown Fertility will cooperate once everything is completed on time. No more delays and no more excuses.
J
2024.08.16
Do not waste your time! I arrived 15 minutes early for a consultation with Dr. Caminero, prepaid $150, and waited nearly an hour past my appointment time. The doctor never appeared. Before this appointment, I visited two other doctors' offices to prepare paper records and arranged childcare so I could attend. Their disregard for patients' time is infuriating and unacceptable. I am still waiting for my refund. Also, the Tallahassee location is inside another gynecologist's office at TMH/the hospital and is not clearly marked as Brown Fertility—there is no sign at all. It is confusing, hard to find, and you must pay for parking.
I will return to FIRM and Dr. Winslow. They are organized, helpful, and respectful of patients. I only wanted another perspective based on my primary care doctor's recommendation, but I regret even seeking a second opinion from this office.
Update: After 10 days, I still had not received my $150 consultation refund. I called again, and their billing team said it had never been processed. This place is an absolute mess.
T
Twila Church
2년 전
2024.08.22
I had been a patient at Brown Fertility since October 2022, and my final appointment was April 16, 2024. The clinical staff genuinely care about their patients, but I am not sure Dr. Brown and his financial managers do. Because paperwork submitted to my insurer in June 2023 was incorrect, my claim was denied while I was in the middle of a cycle. I had already been a patient for eight months, receiving regular treatment and following their policies. When the initial claim was denied, I was told I would be removed from the cycle unless I immediately paid the $8,000 balance. I begged for two weeks to appeal to insurance, but they refused and gave me five days. I paid $8K, and insurance approved the claim a week later. I then began requesting a refund. Brown Fertility refused, saying they had to wait until all insurance claims were paid before starting the process. We kept returning after several failed transfers. A transfer finally succeeded in March 2024, and we conceived twins—the only reason they received 2 stars instead of 1. After my final appointment on April 17, 2024, I called to ask when the refund process could begin. They again said after all insurance claims were paid. The remaining procedure charges were under $200, while they owed me more than $6,500. On May 1, 2024, I was told all claims had been paid and they would process the refund, although their policy allows 90–120 business days. I called again in June after hearing nothing and asked to speak with a manager to expedite it. They said absolutely no one would call. I called again in July and was told the previous manager no longer worked there, but they assured me the refund would begin immediately and I would receive a check by August 20. When nothing arrived on the 20th, I called again and was told there was no record of my July call and the refund had not begun. Three months after all claims were paid in full, it still had not started. I was then told my refund would be completed in mid-September once the doctor signed the check and that another manager would call me. That was yesterday, and still nothing.
I would not recommend Brown Fertility to anyone. Although they often get results, they create more stress and heartache than a fertility clinic should. I also had appointments changed, moved, or not put on the calendar at all. You are just a number, moved in and out like cattle. Unless you have the first appointment of the day, be prepared to wait, and hope you do not have a noon appointment or you may wait hours past the scheduled time.
You must pay in full before being placed on their calendar, and then you have to fight to get your money back. Good luck to anyone who goes there.
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8149 Point Meadows Way, Jacksonville, FL 32256, 미국
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