텍사스 난임 전문의 - 사우스레이크, 미국

Scheduling a new patient consultation is harder than getting an appointment with Jesus... We called countless times and were always told someone would call us back... but no one ever did! The communication is absolutely terrible...

Since 6 8, I have called 5 times to schedule an appointment with Dr. Patel. Each time, they said they would call me back, but I never heard from them.

Although I cannot say enough good things about the doctor I met—she was knowledgeable, professional, and deeply impressive—the overall clinic experience was unfortunately very disappointing. I spent more than three weeks trying to obtain basic information, including IVF pricing and procedures, but never received clear answers. Communication was inconsistent throughout, and sometimes nonexistent. The clinic relies heavily on a third-party call center, which made scheduling and obtaining information extremely difficult. I scheduled several meetings with the financial team, but no one attended. These meetings were later rescheduled without confirming my availability, only for the same issue to occur again. Phone communication was also very difficult. Calls frequently disconnected, no one called back, and it was hard to reach anyone who could provide accurate information. The online portal was no better. My questions were either unanswered or ignored; although they replied, they clearly avoided simple questions such as, 'Is the financial meeting by phone or Zoom?' or 'Has your team received my medical records?' They made no proactive effort to help me. This was very concerning because I was looking for a new provider, and I expected them to want to make a good impression. I encountered similar issues during my clinic visit. No one greeted me when I arrived, and the front desk staff seemed distracted, creating a very unwelcoming first impression. This is a significant emotional investment, and patients deserve clear communication and a thoughtful, organized care experience. Although I greatly appreciated the doctor, the staff's lack of responsiveness and coordination ultimately led me to choose another provider.

I am completely fed up with this clinic. After we told the doctor we would not pursue IVF there because it was too expensive, they essentially abandoned us. I called to schedule a test ordered by an out-of-state clinic, CNY Fertility, which they also offer, but they refused because CNY ordered it. Now Quest says I owe nearly $1,000 for laboratory work because the doctor failed to provide a referral/authorization, so insurance will not cover it. I have called more than ten times seeking help, but every transfer goes unanswered. I left voicemails and emailed the address customer service provided, with no response. Today I called to ask whether they offer sperm fragmentation testing. The representative did not know and tried calling someone. Nobody answered—as usual—so he said he would request a callback. During the call, he also messaged finance about my laboratory bill, and again, nobody responded! The representative was kind and tried to help; that is the only positive thing I can say. I asked about DNA fragmentation testing because we have been patients here and wanted it done quickly. Now I believe we should go elsewhere even if they offer the service we need.

Words cannot express my gratitude to Dr. Patel for supporting me while I struggled to convince doctors. My former OB-GYN wanted to perform a hysterectomy for my fibroids and did not support my wish to have children. After I shared this with Dr. Patel, he connected me with a specialist in Dallas. Dr. Choi performed a successful myomectomy. He recommended acupuncture and supplements to prepare for pregnancy and created a protocol alongside the main IVF treatment. The Southlake team is the best. They were kind and always asked whether I had questions before each visit ended. Katie, thank you for your help and support. Thank you Lauren, Kenzie, Jessica, Jasi, and every staff member I could not name. They say it takes a village to raise a child, and I was fortunate that it also took a village to create mine. Thank you, Dr. Grammi, for my egg retrieval. Thank you, Dr. Chilvers, for my embryo transfer and for praying for me. Thank you, Dr. Patel, for your support and IVF expertise. I could not have achieved my dream of pregnancy without this team!

I’m feeling so confused and upset honestly. I call and call and hold or no answer leave voicemails, no return of call and messages. Get told I’m being transferred and no one answers. Like in tears at this point because I cannot reach anyone , feels like no one cares, and I’m not even in a cycle. This is awful.

Good place and nice people.

My husband and I will always be grateful to Dr. Patel and his team. His nurses, Jessie and Lauren, were also very helpful. They communicated clearly, supported me throughout the process, and answered my questions. Dr. Patel was kind, listened carefully to my concerns, and respected my husband's and my beliefs and feelings. When I had an emergency, he responded promptly with timely, effective, and professional medical care and gave me tremendous encouragement. He also provided scientific statistics on the treatment options appropriate for me. It was wonderful to have such a knowledgeable specialist on my team while navigating polycystic ovary syndrome (PCOS). Our little miracle is now one year old, and I am so grateful to God for bringing us to Dr. Patel!

The staff behaved very unprofessionally.

I have been a patient at Fertility Specialists of Texas for several years. We have had two successful embryo transfers, and I am incredibly grateful for the care Dr. Patel provided. You cannot go wrong choosing them! I now have an 18-month-old child and another baby on the way!

We are deeply grateful for Dr. Patel’s excellent treatment plan, which helped us conceive at an advanced age. He is experienced and supported by an outstanding team. Jaci, Katie, and Lauren were very helpful and responded quickly to questions. We could not have chosen a better clinic for our fertility journey. Thank you, Dr. Patel, for making our dream come true.

I never write reviews, but if you are new to this process as I was, I feel I need to warn people. Every step was terrible. Dr. Patel was kind during my first phone consultation, but even after I explained why I wanted IUI, he aggressively pushed IVF as though it were the only option, which was not true for my situation. No one could answer questions, although as a first-time patient I needed guidance. They rarely answered the phone; when they did, they promised a callback, but 9 out of 10 times it never came. The office was completely disorganized. I made several trips of more than an hour only to learn they had scheduled the wrong procedure, that it could not be performed, or that I was there only for bloodwork. Over three months, repeated blood tests were all this office did, no information came from them, and I never even met the doctor. They seemed interested only in money. They scheduled and charged me, then I heard nothing. My last straw was taking time off work for a procedure that my new fertility clinic says was unnecessary, although this office insisted I had to do it. Because earlier trips had been wasted, I called that morning to confirm. They assured me it would happen, but after I arrived they again told me to return later—after taking $354 that they said could not be refunded that day, less than 5 minutes after payment. Two months later, I am still waiting for the refund and cannot get a callback. They repeatedly tell me to wait 30 days for approval and repayment. The place seems suspicious and like a scam. The only positive thing I can say is that the front-desk staff I spoke with were very kind. Please be cautious and look elsewhere, especially if this is your first experience and you do not know what you need, because they will charge you without giving proper guidance. I wasted hundreds of dollars and months at this clinic. My new fertility doctor completed insemination within one month, without unnecessary appointments, and provided excellent care and guidance. Best wishes on your journey!

Thank you to Dr. Patel, Katie, and the team for helping my husband and me through IVF. We are now expecting a baby and are very grateful for your help. Thank you!

We had the best experience with Dr. Patel at Fertility Specialists of Texas! Everyone was so kind throughout, and Dr. Patel is simply the best!

Very poor communication.

Although I do think Dr. Patel is knowledgeable, the office is nice, and the team is kind, this was an enormous waste of money for me. I conceived my first child in 2023 after adjusting my thyroid and prolactin levels. When I went to Dr. Patel to conceive my second child, I explained my history, what worked before, and that I only wanted to get those levels in range. He held the consultation without my previous laboratory results and tried to convince me that IVF was the only option. After testing, receiving my previous records, and meeting again, he told me I could not become pregnant without IVF. I was very skeptical because I had conceived successfully just over a year earlier, but I was cautious because everything he showed me indicated I needed IVF. It devastated me emotionally because IVF is difficult both financially and physically. In the second month, I found out I had conceived naturally. No IVF, IUI, ovulation induction, or anything else. My prolactin and thyroid levels had not even normalized because I had not yet taken medication. This place put me through an emotional ordeal, with everyone claiming I needed IVF and trying to make more money from me. I am now five months pregnant entirely naturally. Do not see Dr. Patel unless you are willing to write a check for thousands of dollars even when it is unnecessary. Extremely questionable medical practice.

A dream come true. Thank you to Dr. Patel, Dr. Chilvers, and the entire team.

I have been a patient of Dr. Patel twice. During my first round four years ago, I had a wonderful experience with the staff and physician. I am now pregnant, and my issue is with billing. In early 2024, I received a laboratory bill for more than $1,000 for testing performed in 2023. I tried several times to contact them through the portal but received no response. I called to express concern about the lack of response and felt pushed aside because I was no longer a patient. Although the employee sounded concerned and asked me to forward the bill, I still received no reply. Someone emailed a day or two later to ask about it, and I said no one had contacted or responded to me. I just sent another email and am sure I will not receive a response, though I bet they will reply to this review. IVF is already expensive and stressful. Trying to resolve an unexpected bill during pregnancy makes it worse. Although I love my doctor and the care he provided, we will not return with the team they currently have.

We absolutely love Dr. Patel! The problem is that the financial team cannot submit a simple claim, so we will be going to Fertility Specialists of Dallas-Fort Worth. If they cannot submit a simple claim, you may have difficulty getting medications and other items requiring approval on time. We will advise our colleagues at Disney and General Motors to avoid this place. If you pay entirely out of pocket, this place should be fine. If you have any fertility coverage in addition to your primary medical insurance, such as WIN used by Disney, I recommend going elsewhere. They use a third-party answering service, which creates a barrier when you need answers under cycle-related time constraints. As a registered nurse, I feel responsible for advocating for others. My final advice is that if you need PGT-A, meaning embryo biopsy and testing, remember that your insurer requires prior authorization even if you must pay upfront, so you can be reimbursed if you have fertility coverage. Good luck.