Fertility Centers of New England - 웨스트버러, 미국

Just, no.

I really liked Fertility Solutions itself; they were personable and professional. Since the merger, I have become just a number. Every time I call, the front desk is very rude and unhelpful. They made me create a complete "new patient" profile because they could not "find" my previous records. 3 months later, we were able to access our old records...🫠. When I called to ask about their COVID vaccine policy at the request of our surrogacy agency, the front desk woman did not know, which was fine, and transferred me to the nurses' station. Instead of reaching someone there, I left a voicemail. According to their policy, I should have received a response by the end of the day. Unsurprisingly, I never got a call back. I am always someone else's problem. The company truly does not care as long as it meets its quotas.

I recommend going elsewhere for your fertility needs. My husband and I had been trying to conceive for a year and decided to see a fertility doctor. My OB-GYN had already performed basic hormone testing and found nothing abnormal, but my husband's testing prompted him to seek further evaluation. We completed the online pre-appointment form and described what we already knew. They made me the primary patient because I would be the one carrying the pregnancy. Our first appointment lasted only 15 minutes. The doctor asked me basic questions I had already answered on the form—whether I smoked or drank—but asked my husband even fewer questions. He then declared that the only issue was my age—I was 35—and ordered a series of tests for me. My husband asked about his own testing, including sperm count and hormone levels, and the doctor said we could do it if we wanted. His hormone testing turned out to be only an STI screening, and he had to drive to a clinic an hour away for semen analysis because the nearby office did not offer it. My husband still has not received the results. When he called, they told him we had to submit a release-of-results form (?). Then we received a $450 bill. We spoke with two other couples who initially went to New England Fertility Center but left for another clinic because they were dissatisfied with their care. Overall, I felt the doctor lacked compassion and treated us like a paycheck rather than patients discussing a sensitive issue. Save your time and money and go elsewhere.