Kindbody — Остин, США

Thank you so much to Kindbody for helping us welcome our first child! We completed one embryo transfer cycle. Our baby is now three years old and is happy, strong, and healthy. The Kindbody staff and Dr. Deborah Ikhena-Abel, known to everyone as Dr. Debo, were wonderful. We hope to return to Kindbody for our next transfer! Dr. Debo, thank you so much!

Do not go to this clinic. This clinic is nothing like it was when Dr. Debo was there. They lost their only truly excellent fertility specialist several years ago and now have OB-GYNs without fertility subspecialty certification providing care at the same high prices. Their treatment protocols are completely one-size-fits-all. Patients are herded through with no individualized care. When I tried to discuss the protocol that had worked for us before—the one that resulted in the birth of our son—I was told that the new doctor, a covering physician from the Dallas clinic, uses the same protocol for everyone. Clearly, personalized fertility care is no longer a priority. After my embryo transfer failed, they called to tell me I was not pregnant. Less than an hour later, I received a bill for 5500 dollars for the next cycle. They did not discuss the failed transfer, plan the next steps with me, or ask what I wanted. There was only a bill. I am now transferring to a smaller clinic in Austin that provides genuinely personalized care, but Kindbody has made the process incredibly complicated. I have completed all the required paperwork, yet I was told I must wait nearly two months for a 10- to 15-minute ‘process call’ simply to authorize another embryo transfer. I cannot believe that a call requiring only a simple yes-or-no confirmation cannot be scheduled sooner. One employee even told me, ‘A lot of people are transferring their embryos to other clinics now.’ When I replied that this did not seem like a good sign for Kindbody, she immediately tried to take back the statement. That conversation gave me deeper insight into the clinic’s current state. The lack of individualized care was especially clear during my second transfer cycle. They actually refer to patients as ‘batches.’ You hear staff discussing your batch and how many women are in it. Because they keep accepting more patients without providing the level of care those patients deserve, the waiting room is packed before 7 in the morning. Ultimately, Kindbody feels more like an organization focused on volume than one that genuinely cares about families. Fertility treatment is one of life’s most emotional, vulnerable, and expensive experiences. Patients deserve compassion, communication, and personalized care. I found almost none of that here. Save your money, time, and energy. There are many far better fertility clinics available.

I recently had an egg retrieval at Kindbody and had a poor experience. The staff were not very friendly, and the atmosphere felt cold, bureaucratic, and uncomfortable. After the procedure, I received an incorrect bill. I had been communicating with their finance department to resolve it but received no response for several days. This morning, I learned from a third party that my bill had already been sent to collections. Overall, I was extremely disappointed with this experience and will not use their services again.

There are moments in life when words cannot express the depth of your gratitude, and this is one of them. Kindbody not only guided us through the process but gave us tremendous support throughout the journey. They helped us plant a seed of hope that ultimately grew into the greatest gift of our lives: our daughter. From our first appointment, they treated us with extraordinary kindness and brought comfort even on the hardest days. Every nurse, doctor, and coordinator supported us with compassion, patience, and genuine love. They celebrated our joys, gave us strength during our lowest moments, and never let us feel alone. Because of them, we wake up each day to a little miracle. We can hold the child we prayed for so long. We can live the dream we once feared would never come true. Kindbody did more than help us build a family; they became part of our family’s story. We will always be grateful. If you are looking for hope, support, and a team that truly cares, choose Kindbody. We would trust them with our hearts again.

They were not accustomed to working with LGBTQ couples and did not connect us with anyone who had relevant expertise. They were slow to respond and tried to sell us IVF even though we had no fertility issues. Their default patients appear to be heterosexual couples with fertility problems, which makes sense for their business, but they should not advertise themselves as LGBTQ-friendly if they do not actually have the relevant resources.

Dr. Debo 🙏🏽🤲🏽❤️ Thank you so much for your constant positivity and support throughout this process! I am 43 and had only one egg, and every sign suggested that my chance of pregnancy was low, but I am now almost 10 weeks pregnant!! We have been through so much and offered countless prayers, so this is more than a review—it is a testimony. My experience at Kindbody has filled me with gratitude, joy, fulfillment, and happiness! My husband and I are so thankful to everyone ❤️ The entire Kindbody Austin staff are wonderful, and I sincerely appreciate them all ❤️❤️🙏🏽🙏🏽

The staff consistently demonstrated professionalism and courtesy. They were knowledgeable and gave clear, accurate answers to every question. The facility was clean and comfortable, creating a very pleasant atmosphere.

My wife and I had an extraordinary experience at Kindbody and are deeply grateful. From the first day, we felt fully supported, heard, and cared for throughout this sensitive process, both emotionally and physically. We especially thank our physician, Dr. Metha, an outstanding, compassionate, highly skilled, and consistently thorough professional. Her expertise, patience, and detailed explanations at every stage reassured us. She never minimized our concerns and always gave us comfort and confidence. We also sincerely thank Dr. Lynn Westphal, who performed our egg retrieval and transfer. Her professionalism, gentleness, and reassuring manner gave us great peace during such important moments. We always felt we were receiving the best care. Our nurses Ali, Morgan, and Grace were exceptional—kind, attentive, patient, and warm. They made every treatment, injection, and anxious moment easier to bear. The two women who handled blood draws and testing deserve special praise. Both were lovely, careful, and professional, and their dedication was clear. The ultrasound technicians were also excellent, treating us gently, respectfully, and empathetically at every visit. We also thank the billing team for patiently answering questions, remaining transparent, and supporting us through the administrative process, which can be especially stressful during fertility treatment. Thanks to this wonderful team, we are thrilled to announce that we are now 10 weeks pregnant. What once seemed unreachable is now real because of the professionalism, dedication, and compassionate care of everyone at Kindbody. We wholeheartedly recommend this clinic to any individual or couple on a fertility journey. At Kindbody, they do more than treat patients; they care for people and help build families. Thank you 🙏

I rarely write reviews, but fertility treatment and egg freezing are deeply sensitive, personal medical decisions, and patients deserve empathy, professionalism, and clear communication. Unfortunately, that was not my experience here. From my first contact, the staff were rude and dismissive, which immediately felt inappropriate given the sensitive nature of fertility care. This attitude continued throughout my visits, and communication remained poor. Despite repeatedly requesting a call, no one contacted me to discuss my treatment plan, upcoming appointments, or costs. Services were scheduled without a clear explanation of their medical necessity, and I received only fragmented administrative replies rather than patient-centered guidance. Only four weeks after my previous ultrasound, I was advised to have another at additional out-of-pocket cost, with no advance explanation from a clinician about the medical reason. When I asked, I was told to schedule another appointment to obtain information that should have been provided beforehand. For a clinic offering egg freezing and fertility treatment, this lack of empathy, transparency, and basic communication is extremely disappointing. Patients should not feel rushed, dismissed, or uninformed in an area involving major emotional and financial considerations. I ultimately decided not to continue treatment and would not recommend this clinic to others considering fertility care.

They were helpful and thoughtful throughout my preconception journey. They responded promptly to blood-test requests, orders, and referrals and replied to messages very quickly. I would recommend Kindbody to anyone on a fertility journey.

Excellent customer service, a great online platform and technology, very friendly staff, and outstanding doctors.

Amazing, they are the best! Very friendly and extremely helpful. I love it! I especially appreciate how clean their equipment is; their cleaning team does an excellent job. Congratulations to them! I love Kimdbody!

The staff and nurses are kind. However, the billing team is a nightmare and made the entire healthcare experience much worse than it needed to be. They do not understand their jobs, close portal messages without taking action, refuse to answer calls, and generally do not care. I wasted far too much time trying to recover money they owed me.

Extremely poor communication.

Everyone was very understanding and genuinely supportive. Even when it felt as though nothing was going right, Dr. Mehta and her team never gave up on me. Eventually things began to improve, and I successfully reached the egg retrieval stage. Throughout the process, everyone encouraged me and reassured me that things would work out. I truly felt cared for at every step. Now all we can do is wait—I am both excited and nervous. I 100% highly recommend Kindbody.

I do not recommend this clinic. There is no physician based on-site; it is mostly run by nurses. The doctors fly in only when a procedure is needed. Care is not personalized, and everyone receives the same approach. As a lesbian couple, I was required to undergo a psychological evaluation simply because we used donor sperm. This was completely unnecessary and absurd. They also required my wife to undergo infectious disease testing even though she was not participating in the IVF treatment. All the standards were clearly designed for heterosexual couples. Overall, the clinic was very unprofessional. I scheduled a genetic counseling appointment, but they failed to send my donor's information, making the appointment a complete waste of time. They also arranged comprehensive genetic testing for me but omitted the very genetic condition carried by my donor. I ultimately switched clinics.

This organization was wonderful and helped us greatly in reaching our goal. They answered every question promptly. My wife and I recommend Kindbody to anyone hoping to build a family.

Everyone we interacted with here was very kind and understanding. I highly recommend this clinic for fertility treatment!

We had a wonderful experience at KindBody Austin. The nurses, staff, and doctors were all very kind and thoughtful. IVF is difficult, but KindBody made it a little easier. Unlike others who waited four months for a consultation, we were seen quickly. They listened carefully to all our concerns and explained every available option in detail.

Honestly, I do not even know where to begin because my experience at Kindbody was incredible. From the start of my fertility journey, the entire team treated me with compassion, professionalism, and genuine care. At the beginning of my journey, I experienced a miscarriage, one of the hardest moments of my life. But the wonderful Kindbody team supported me throughout. They not only guided me medically but also gave me the emotional support I needed to keep going. I am so grateful because my second fertility journey was a complete success! 🙏💛 Everyone I worked with played an important role: 👩‍⚕️ Nurses: Morgan, Alex, Grace, and Ali—you are true angels. Thank you for your patience, kindness, and encouragement at every step. Your communication and care made the process much easier and more hopeful. 🩺 Ultrasound technologists: Amrin, Rosie, and Cat—thank you for your gentle approach and for making every scan comfortable. 💉 Medical assistants: Olivia and Toyin—you were both kind and professional. I truly appreciate the warmth and support you gave me at every visit. 💛 Clinic coordinator: Alycia—thank you for always being welcoming, friendly, and helpful at the front desk. You made appointments and visits feel seamless and stress-free. 🧬 Embryology team: Dr. Yang and Sydney—your work behind the scenes is nothing short of miraculous. Thank you for helping make this dream possible. 👩‍⚕️ Clinical team: Dr. Mehta and Christy—you were at the heart of my journey. Dr. Mehta, your expertise, compassion, and dedication gave me tremendous confidence. Christy, thank you for your care and encouragement throughout. Recently, I received the happiest news: I officially graduated from Kindbody! Hearing that my progesterone level looked excellent and I could stop the injections was such a special moment. My obstetric care is now progressing well, all thanks to the outstanding Kindbody team. From the initial heartbreak to this wonderful success, Kindbody was there for me, and I will never forget their kindness. I highly recommend this clinic to anyone beginning a fertility journey. You will be cared for by an exceptional team that truly loves its work. Thank you again, Kindbody, for making our dream come true. You will always hold a special place in my heart. 💛

The staff were very friendly and welcoming and answered all my questions. Our appointment was smooth and quick!

Great experience! Everyone was friendly and punctual, and the appointment process was very easy and stress-free.

A close friend recommended Kind Body. We have had quite a long journey at Kind Body Austin and have completed three rounds of intrauterine insemination (IUI). I really like the medical staff—Dr. Mehta, Morgan, and others whose names I have forgotten—sorry!! Morgan has been especially helpful. My husband and I travel frequently and our schedules are very flexible, but she always finds time for me and gets us ready for back-to-back intrauterine insemination (IUI) cycles. She has also provided many answers and plenty of support regarding prescriptions and all fertility-related questions. I really like the medical team. I worked with Morgan the most, so she made the strongest impression, but the entire team is wonderful! I also really like the nurses who draw my blood!

Terrible experience! Do not come here for fertility treatment. I wish I could give a negative rating. KindBody refused service and openly discriminated against my Black husband, despite promising at intake to provide fertility care to both of us. I received only initial services and ended care after they mistreated him. They then billed us without checking our BCBS PPO insurance, although they had said all services were covered. We disputed the charges and asked them to review our insurance, but heard nothing for more than a year and a half. We tried to follow up, but they refused to communicate. Now a debt collector has notified us of an unpaid KindBody bill, although KindBody has sent us nothing since June 2024.

10/10 !!!!!!

After four years of miscarriages, we went to Kindbody in Austin. The entire team was attentive, positive, and provided excellent care. They explained the process in detail and answered all my questions promptly. Our first visit was in December 2023 after prior testing, my egg retrieval was in March 2024, and I was pregnant by August 2024. In April 2025, we welcomed our daughter. Without Kindbody, we would not have this perfect little baby. If we decide to have another child, we will definitely return. Thank you, Kindbody, for giving us our daughter ❤️.

I visited 4 different clinics and did everything I was supposed to do, including calling to make sure they were in my insurance network. Every one of them said yes, but when I started an IVF cycle, some services were out of network. Just as I was ready to give up, I found Kindbody and was able to begin my cycle without any problems. The staff are extremely kind and professional, and everyone greets you with a smile. I would recommend them to anyone. I appreciate how they explain and break things down when you do not understand and support you every step of the way.

I had a wonderful experience at Kindbody Austin and Kindbody LA. Six years ago, I began my journey in Los Angeles with an egg retrieval cycle. We moved to Austin last year and began our IVF cycle. Dr. D, who is no longer there, was excellent, and all the nurses and team members were helpful and knowledgeable. We became pregnant on our first attempt, and I delivered my baby girl in March. We will return in a year and a half to try for a second child.

Kindbody does not process refunds. We have followed up for more than 6 months, and texts and calls have been useless. We are always told that the accounting team will review the matter and respond. No one follows up, and they continue to hold our money.

I am very kind, welcoming, and willing to help many women fulfill their dream of becoming mothers. I sincerely hope everything goes well for us.

This was the best blood draw I have ever had, and I say that as an adult woman who faints easily. Every staff member was kind and warm, the setting was beautiful and comfortable, and the juice box was helpful.

Awful experience to freeze my eggs. Doctor was 45 minutes late to my virtual appointment, they overcharged me twice. Customer service and portal is difficult to use. They haven’t reached back out to me to correct the error but continue to send me a docusign a year later to freeze my eggs with them. Wouldn’t recommend, absolutely terrible.

Where do I begin! Kindbody has treated me so well! Truly, by the grace of God, my husband and I found his employer benefits, which was a blessing in itself. When I had my virtual appointment with Dr. Mehta, I felt heard in every way. I was glad to speak with her about my recent experiences at doctors' offices. This journey is beautiful and stressful at the same time. The staff spoke with me about my feelings and questions, and I cannot fully express my gratitude! A shout-out to Morgan, Megan, Alex, and Kaitlyn. What an incredible support system. They even took time to answer my questions while off work! Wonderful! Alycia also handled scheduling for the entire team! I felt cared for and thought of by everyone I encountered, especially driving from San Antonio to Austin. I am more grateful than I can describe, and I know my babies were well cared for while they were baking, lol. 10/10 service 🫶🏾🫶🏾🫶🏾😌 Update: After 1 amazing cycle, we had a successful FET! I wish I could give Kindbody ATX 100/100. I am so grateful and happy that I was able to become pregnant with this amazing group of women! We are thrilled to have had such an incredible experience and cannot wait to share more with them.

I chose KindBody for my egg retrieval. Their work and interaction with patients are wonderful. They respond quickly through the online portal and provide tutorial videos for things that can feel intimidating, such as giving yourself an injection for the first time. You need to visit the laboratory every other day, and the nurses and sonographers are very friendly and always cheerful. The facility is also decorated beautifully :) The retrieval itself was easy, thanks to Dr. Mehta, who stopped to speak with me before I went under, which I appreciated. The process was essentially painless, and every question I asked received a prompt answer. Thank you, KindBody Austin team!

Every time you call, people answer as though it is their first day working there. I had an issue where the front desk told me my insurance covered a service, and then I received a large bill. I have seen positive reviews, but the office is disorganized, and the staff seem unaware of what is happening.

The staff were very kind and helpful throughout my IVF treatment. I am happy to report a healthy baby from the first transfer. :) After discovering that I had a cyst, they went above and beyond to bring me in, remove it, and keep my transfer schedule on track. From beginning to end, I started egg retrieval in November 2023 and learned I was pregnant in February 2024.

Update: Kindbody finally issued the refund, and it was returned to our bank account. It took a negative Google review and public statements on Twitter (X) for them to finally take me seriously. I am glad to have the money back, but it should never have reached this point. Please treat customers better in the future. I remain furious that Kindbody is withholding a refund of nearly $10,000 for unused services. My partner and I began the egg-freezing process in June, but after some preliminary tests, we ultimately decided not to proceed with the actual retrieval. This was a very emotional decision, but we felt trying naturally was our best path. On July 31, 2024, we requested cancellation of the service. Kindbody has held our funds for nearly 6 months. I have emailed and called repeatedly, and they continually tell me they will escalate my request to senior management. This is completely unprofessional and absurd. They owe me nearly $10,000 and have held it for almost 6 months! This is not a small amount, and I am extremely angry that they have failed to consider and resolve the issue. Do not work with Kindbody. They still have my money.