Reproductive Care Center — Clearfield, США

I would not recommend this clinic. The clinic is generally clean and some staff members are friendly, but my overall experience was extremely poor. One nurse I encountered was dismissive, cold, and unfriendly. Patients are already under significant emotional and physical stress while paying high medical costs. Being treated as though your concerns do not matter is unacceptable. I repeatedly asked about time-sensitive test results and was told they had been faxed and emailed several times on Friday. It was nearly impossible to reach anyone by phone because calls always went to voicemail, and no one followed up. I still received no response on Monday. When I returned for another appointment on Monday, the results were still unavailable. The nurse merely repeated that they had been sent, offering no help, explanation, or attempt to solve the problem. Because these results were time-sensitive, they had to be available by the end of that day. It was later discovered that their fax machine was broken. Despite this, there was no communication, accountability, or urgency to resolve the issue. I was ultimately left to deal with the consequences of the delay alone. The lack of effective communication by phone and in person is unacceptable, especially in time-sensitive situations. Although one front desk employee was friendly and helpful, that did not make up for the overall poor experience.

Terrible experience. Their doctor retired, and no one notified us for months. When we called about next steps, they seemed unconcerned and would not even review the chart. There was no follow-up afterward. Strongly not recommended. A waste of time and money.

We will always be grateful to the exceptional team at Reproductive Care Center! From our first consultation, we felt supported, heard, and genuinely cared for. Their expertise, compassion, and patience guided us through every step of our fertility journey. Every question was answered kindly and clearly, and they always made us feel like family, not just patients. Thanks to their dedication and skill, we now have our little angel and could not be happier. We wholeheartedly recommend Reproductive Care Center to anyone seeking compassionate, professional fertility care. Thank you for helping us achieve our dream of becoming parents! 💖

Do not waste your time here. My wife and I did, and it was a waste of time and money. First, they almost never answer the phone, and if you leave a message, do not expect a return call. Second, you never actually see a doctor, only nurses. The doctors also seem to be away from the office for weeks at a time. Whenever we tried to schedule Dr. Maas, she was traveling for several weeks. Timing is everything, and this was maddening. Spend your money elsewhere. This place is not worth it.

I strongly advise against this place unless you want to waste time and money. Our first bad experience occurred when my wife had an ultrasound and no polyp was mentioned. A week later, she received a call to schedule surgery to remove a polyp, although no doctor had told her she had one. She underwent the procedure, and the doctor said no polyp was found. The second experience came after months of poor communication. She had an ultrasound for IUI, and no cyst was mentioned. Two days later, another nurse performed an ultrasound, and the doctor said she had a large cyst. This process is already difficult, upsetting, and expensive, and this place did nothing to help.

Very disappointed. The service and communication could not have been worse. The Sandy team is better. The whole process was frustrating. Not recommended.

The service was poor and disappointing, and communication was consistently difficult. Nurse Ashlyn repeatedly showed little empathy for patients' emotions. She needs further professional training in patient care for this field. Dr. Brower was rude and impatient. He was habitually late to scheduled meetings, often causing waits of more than half an hour, and was generally unwilling to answer or fully explain our questions and concerns. They seemed concerned only with money. When they initiated communication, it was usually about billing or legal documents intended to release them from medical liability. My experience was deeply disappointing, and I strongly regret choosing their services.

The staff are kind and attentive in person, but the clinic seems to lack any concept of communication. The patient portal is a joke that appears to have been designed by people who hate computers. The billing department must be severely understaffed because every call goes only to an automated voicemail. If you want complex reproductive treatment, be prepared to receive no information about what will happen or what is expected of you. Do you need to pay before time-sensitive medication can be sent? No one will bother to tell you. Even with the lowest expectations for communication, prepare to be disappointed.