Conceptions Reproductive Associates of Colorado | RMA — Денвер, США

We simply cannot recommend Conceptions for many reasons already mentioned in other reviews, so we will not repeat them. We sincerely regret wasting our time and money here. We recommend CCRM or Shady Grove.

None of the reminder or scheduling emails provided clear directions. There are about four different fertility clinics in the same area, all affiliated with this hospital.

I am reposting the review I was asked to remove. The manager told me I could call her anytime, but no one answered. I sent my nurse many messages this week and last week, with no response. It feels futile. This process is already stressful, and now it feels worse than before. I do not understand why. Previously, I would have given four stars. I have been a patient here since 2018 and have undergone fertility treatment for several years. I feel the quality of service has declined sharply. I need help, but no one responds.

I waited more than three months for laboratory results. Eventually I told the financial department I would not pay until I received them. That finally worked, but the result was, “Inconclusive; please return for another $800 test.” After that, they completely ignored me. We had to change clinics.

My husband had a semen analysis here, and they frightened us by saying we needed IVF. They were rude on the phone and raised many concerns. We showed the results to a urologist, who assured us everything was normal, and we became pregnant one month later. It was a heartbreaking waste of time and energy. They only want your money.

This hospital tested me and took my money but never contacted me or explained any results. No doctor responded at any point. A waste of time.

Overall, our IVF experience at Conceptions/RMA over the past year was excellent! My husband and I both work in healthcare and had realistic expectations of what the system could and could not do. Staff communicated well, were friendly, and the overall process was relatively smooth and predictable. Dr. O is direct and can advise on questions such as, “What would you do if you were me?” A few times, I needed to send additional messages to clarify or change appointments or timing, which might be harder for someone less familiar with healthcare systems. But I trust their experience and embryology program and will return for our embryo transfer!

After three years of secondary infertility, we knew it was time to see a fertility specialist. Before meeting Dr. Chiang, I felt discouraged and feared our dream of expanding our family might never happen. From the moment I met her, her calm, reassuring manner restored my hope. My heart told me everything would be all right. After nearly two years and three failed IUIs, we chose IVF. I felt many emotions on transfer day, but Dr. Chiang's presence gave me the comfort and confidence I needed. My trust in her deepened and strengthened my resolve. I am now almost 11 weeks pregnant with our wonderful daughter. Dr. Chiang will always be part of our story and hold a special place in my heart. She is kind, understanding, compassionate, and excellent at what she does. Leaving her care is bittersweet, but I will always be grateful for her role in helping us achieve our dream.

Our experience at this IVF clinic in 2022 was heartbreaking and frustrating from beginning to end. A hopeful journey became months of stress and disappointment because of repeated errors. Billing and insurance problems delayed our start by a month, though they should have been resolved before my menstrual cycle began. I then had to visit four times to complete the same blood test correctly. Every visit felt like another setback when time and energy were already precious. Worse, the nurse sent me the wrong medication list. I discovered the error only after researching the medications myself, which is frightening when you entrust your future to a medical team. The most painful moment came after we had already been told the IVF cycle failed, when I received a call confirming a Doppler appointment. It felt as if no one was paying attention or communicating, compounding an already devastating outcome. I would not wish this on anyone. IVF is heartbreaking enough without repeatedly checking your own care and struggling to communicate. I sincerely hope the clinic has made major changes since then, because our experience was unacceptable.

The customer service is absolutely terrible. This practice exploits the hopes and dreams of women and couples while treating them like numbers. We received our embryo results without a call from a doctor, nurse, or anyone else. I recommend avoiding people who see this only as a way to make money.

We used Conceptions IVF services for six months before switching to CCRM in January, and we are very pleased with the change. I have never encountered a more unprofessional organization, especially one charging so much in the medical field. Surprisingly, many of Conceptions' problems could be resolved easily and are matters of common sense, but when patients are desperate and feel unable to risk losing access to these services, paying customers are often treated as though they should simply be grateful. First, from top to bottom, we never experienced a customer-service-oriented attitude at any of their clinics. At best, they were cold and indifferent; at worst, rude and unresponsive. I understand that fertility clinics are profit centers and that many treat "patients" like dollar signs, but this could easily be concealed with a slightly more positive attitude. Second, and I realize this is common in many areas of health care, their billing was extremely opaque. Itemized bills did not explain the charges, and emails and voicemails requesting clarification went unanswered. Again, even a little more attention to customer service would help. If these two issues had occurred alone, I might not have written a review, and Conceptions might have retained us as clients, but unfortunately the situation at Conceptions was truly terrible. After the initial consultation, my wife's hormone levels were found to be imbalanced, and she was prescribed medication to regulate them before we could consider IVF, which might take several months. That made sense. Strangely, however, only one week after the hormone imbalance was diagnosed, the finance department began emailing us regularly, urging us to start IVF and pressing us to prepay. This was extremely off-putting. It not only showed that the finance staff were out of step with the medical staff, but given the sensitivity and emotion involved in considering in vitro fertilization (IVF), you would think they would be 100% certain a couple was ready to proceed before pushing them to pay a $25,000 bill. Next, we received a copy of another patient's bill along with our invoice. Think about that. This was clearly a violation of HIPAA and other data privacy laws. It also made me wonder who had received a copy of our bill. When I pointed this out to the billing representative, she did not follow up at all. I suppose patient privacy is not a priority there. Finally, and most distressingly, Conceptions required my wife to undergo a very painful procedure during our initial testing. If the test had been necessary, that would be one thing, but CCRM has since told us the procedure was completely unnecessary. None of the other couples we interviewed who had undergone IVF or IUI treatment, approximately 10-12 couples, had been required to have it. They did not explain why my wife drew the short straw, but it certainly felt like malpractice. In short, if you are deciding between Conceptions and CCRM, choose the latter. Run, do not walk. CCRM has none of the problems described above and has been easy to work with. Update: In November 2024, we received a data breach notice from Conceptions informing us that a ransomware attack had exposed our personal data. Given that they had accidentally sent us another patient's bill and seemed unconcerned when I notified them, I was not surprised.

I would not say the past year of IVF treatment was easy or enjoyable—it was the most challenging year of my life. But I truly felt that everyone at Conceptions did everything possible to improve my chances of success, even when it was inconvenient for them. All the doctors and nurses were very kind and thoughtful, and I felt exceptionally well cared for.

Trying to schedule testing here was a nightmare. After a full month of calls and scheduling attempts, I had to contact another laboratory. Emails either received no response at all or I was repeatedly told, ‘We'll call you back.’

I have updated this to 1 star because it has been a week since the representative ‘took my phone number so a manager could call me back.’ I still have not received a call. I still do not know where my embryos are or whether they remain frozen. I still do not know what we paid $90 per month last year to store our embryos for. This place was wonderful when I was diagnosed in 2021. Everything was fully explained, they supported me and made me feel safe, and they retrieved many embryos. Three and a half years later, I tried to access my online account. Apparently they changed systems a year ago, but I was never notified. I called as instructed on the website, and the receptionist argued with me and said, ‘I don't know how you access the new system.’ After spending $20,000 with you, I expect better customer service. I would expect a response such as, ‘I can't believe we didn't contact you, and I'm very sorry. I know this may be stressful; let me see how I can help.’ Do not say ‘I don't know’ and continue arguing with me. I am a customer you should make feel supported and safe. I was shocked by how your customer service representative handled her role. I had never received this kind of response from your staff before. Edited response: Your rude customer service representative took my number and said a manager would call me.

We absolutely recommend Dr. Jiang and her Conceptions team!! After trying for a second child for more than a year, we sought help. We met with Dr. Molly Jiang and appreciated her bedside manner and how she simplified information so we could understand it. We live two hours from the clinic, and they truly worked around our schedule by arranging any appointments/blood draws that could be done locally. We went through the diagnostic stage and clearly ruled out options such as Clomid and IUI. From starting diagnostics in May 2024 to now, December 2024, we are 9 weeks pregnant! Now that we have graduated from IVF care, I can honestly say I will miss working with Dr. Jiang and her team.

Do not go here. My husband and I regret the two years we spent at Conceptions (2022-2024). We saw red flags from the start but ignored them because we wanted answers. Both of our doctors were difficult to work with, billing was a nightmare, and I constantly had to advocate for myself or mistakes would be made. General care: The clinic made many errors and oversights in my care, some of which delayed our timeline. Once I was given the wrong prescription and took it for three days before a nurse called to tell me about their mistake. There was no apology; it was treated casually as if nothing was wrong. The clinic ordered incorrect labs and often forgot to call to tell me to start medication, leaving me constantly questioning my care. By late 2024, I had lost confidence in the clinic. Billing: This department feels designed to confuse and frustrate patients. Bills arrive only by mail and can be paid only by phone—good luck getting anyone to answer. We were not told how billing worked during our IVF consultation. The first communication I received from billing was a portal message with an $8,000 bill due that same day. Beyond the obvious issue, the craziest part was that I had heard nothing from my medical team, so I was billed for care that had not even been planned. The entire clinic seemed to prioritize money over caring for patients on a deeply painful and difficult path. Doctors: Our first meeting with Dr. O in 2022 was terrible. It was clear she was reading our medical information for the first time during the appointment and was unprepared. Without discussing any treatment plan, she asked whether we wanted a very expensive genetic test. When I hesitated, she bluntly asked why in a very accusatory tone. It felt like a ‘gotcha moment.’ I could give many more details, but simply put, I found Dr. O lacking in empathy and consideration. When we decided to stop IUI and pursue IVF, we asked to switch to Dr. Greene. Our first meeting with him felt like a better fit. He thanked us for giving Conceptions another chance and asked us to tell him about any concerns. We thought we were finally on a better path until some of the issues mentioned above occurred. I explained our concerns to Dr. Greene in detail and said we wanted to continue but hoped for greater attention to detail in our care. Instead of reassuring us, Dr. Greene replied, ‘Most of our patients feel the level of organization/support is appropriate.’ He even said they track their Net Promoter Score, whatever that is, because they want patients to be satisfied. His response was the final straw. Dr. Greene completely invalidated our experience and suggested we should accept errors and oversights in this emotional, expensive, and detailed process. All we wanted was a simple apology for the mistakes and a commitment to improve, but he could not provide that. Our first meeting with him now felt superficial. Unfortunately, for two years I believed the care we received at Conceptions was normal and that we simply had to accept it, but our new clinic has repeatedly proved otherwise. We are now at a clinic in northern Colorado and are amazed by the care we receive. Our new doctor is passionate about his work and has made us excited again. We feel he is on our side and wants this to succeed. Leaving Conceptions was the best decision. I would never recommend this clinic to anyone.

The front desk staff member Shirley needs more guidance and interpersonal skills. She needs to understand that this is a major step for some people, and someone like her only makes pursuing IVF and getting more information harder and undermines their confidence. My primary doctor sent a referral, and when I explained its purpose, she rudely said, ‘We don't do that for men!’ I hung up because she left such a poor impression. She then called back saying, ‘I'm not sure what happened to our call; it was disconnected.’ No, I intentionally hung up. When I told her how she made me feel, she became verbally aggressive and defensive, choosing to defend herself before apologizing to me. No, thank you. This is a big step for me, and this experience has discouraged me from starting the process now. I will tell my primary doctor not to refer patients to this facility, and I hope this review encourages others to be careful about whom they choose during this process.