Kindbody — Арканзас, США

I cannot say enough great things about Kind Body in Rogers! From the moment you walk in, the staff makes you feel so welcomed and genuinely taken care of. You can tell they actually care about their clients — not just as customers, but as real people. They take the time to listen, answer questions, and make sure you’re comfortable every step of the way. It’s rare to find a place where the entire team is this passionate and attentive. If you’re in the NWA area and looking for a place that truly has your best interest at heart, this is it. Highly, highly recommend!

Every staff member at this clinic was wonderful. Throughout my IVF treatment, I always felt safe and heard. After all the highs and lows of IVF, I finally welcomed my baby girl in March 2026.

My experience at Kindbody Fertility was one of the most disappointing healthcare experiences I have ever had. From the beginning, communication was inconsistent and unclear. It was difficult to obtain straightforward answers about treatment plans and costs, and the information seemed to vary depending on whom I asked. The pricing was also extremely frustrating. There was almost no transparency or choice of packages, making an already physically, emotionally, and financially demanding process even harder. Much of the time, I felt left to calculate the costs on my own without clear guidance. Infertility is already an extraordinarily difficult journey, and patients deserve compassion, clear explanations, and consistent care. Unfortunately, I did not experience those things here. I hope they take patient feedback seriously and make meaningful improvements to their communication and care structure, because their current service is far from adequate for patients undergoing such a painful treatment process.

I had high expectations… I do not understand why anyone would give Kindbody Arkansas a positive review. Based on my own experience and what I have heard from others, their communication is absolutely terrible. Our treatment could not proceed because of the lack of communication. This is deeply frustrating for people going through an emotionally difficult time while trying to build a family or find answers. To make matters worse, there were other unacceptable problems as well. I hope this review encourages others to seek better treatment, support, and answers. I hope it helps others avoid the additional harm we experienced.

Words cannot express my gratitude to the entire staff at Kindbody Arkansas. I recently had an egg retrieval there, and the whole team was wonderful. Dr. Purdy is professional, knowledgeable, and caring. She knows how to adjust treatment plans to achieve the best possible outcome. Megan is responsive and patiently addresses any questions or concerns. Mckenzie was extremely reassuring and patient while we decided whether to pursue IVF. She assured me that the entire team would support me throughout the journey, and I felt that her words were true at every stage. Our ultrasound technician Pam showed indescribable compassion and empathy. Early in treatment, she quickly eased my anxiety, hugged me while I cried, and reassured me that I had come to the right place. Deciding to undergo infertility treatment can feel overwhelming, but the staff at Kindbody made me feel cared for and made the process much easier. I highly recommend Kindbody and trust that they will provide excellent medical care.

Do not go to this clinic or any similar facility. Go to Dallas, where they are more professional. Before I agreed to insemination, they clearly told me my insurance would cover everything and that I would only need to pay certain specified amounts. Everything seemed straightforward, so I proceeded. They had clearly explained that my insurance would cover the blood tests and all follow-up visits. Two years later, they called to say I still owed $800 because my insurance company had denied the claims, so I had to pay everything out of pocket. Would you be shocked if this happened to you or your family? Would you be happy as a customer to receive a call a year or two later saying your insurance had denied payment? Put yourself in my position. If I had known insurance would not cover it and I would have to pay out of pocket, I would never have agreed to the procedure. This was your error because you did not communicate properly with the insurance company before treatment began. How can you blame us? Do you do this to every customer—mislead them into treatment, then charge them when insurance refuses payment? You did not even offer a reasonable solution, only demanded that we fully pay for your mistake.

The entire process, from the initial consultation to insemination, took only two months, and every staff member responded promptly. Everyone was attentive and caring. We drove four hours to the clinic and have no regrets because we felt cared for and heard here.

Staff communication was exceptional and faultless. I sincerely recommend this clinic. From the moment I entered, the receptionist was warm and attentive and made me feel welcome. The women in the laboratory were wonderful, the ultrasound team was extremely friendly, and everyone was excellent.

I have truly enjoyed my fertility journey with Kindbody. I visited other clinics, but their service was not welcoming, making it hard to feel motivated to schedule follow-up appointments. Kindbody’s care is warm and attentive, the clinic feels comfortable and inviting, and I can message them at any time and receive a prompt response. Everyone is friendly at every visit, and virtual consultations are available when needed, which is very convenient. Fertility treatment is challenging enough, so it is wonderful to find a clinic that feels welcoming and comfortable. I had been looking for this kind of environment, and Kindbody was exactly what I wanted. I highly recommend them! :))) I gave four stars rather than five because I recently had problems with billing and insurance verification. Twice, they suddenly told me I was out of network and would need to self-pay, which was not true. I received little explanation for these notices and had to contact my insurance agent. This caused unnecessary stress, but it is the only issue I encountered.

The staff and everyone around me were very kind. The doctors and staff were welcoming and helpful throughout, making the process very smooth. I would definitely recommend Kindbody to anyone beginning a fertility journey.

Very respectful and kind. They make you feel welcome and cared for. Virtual visits are also available.

Amazing! They was so quick and kind!

Everyone at Kindbody was kind and helpful from the beginning. Their genuine concern for patients is clear. They patiently guided us through every step and answered every question. Their support meant so much, and we are very grateful for everything they did on our path to parenthood. We cannot wait to welcome our baby boy this summer!

Kindbody is terrible. They cannot even code bills correctly. They say they have been working on it for more than two months, yet have not corrected their own errors. If they cannot code billing records properly, how can patients trust them to help create a child? Customer service is extremely poor. Calls are never answered, and there is no way to reach anyone to resolve problems they caused. Our health insurer told us that several bills were coded incorrectly, but Kindbody still has not fixed them, leaving us owing thousands of dollars that insurance should cover. I would never recommend them for any service.

My first Kindbody appointment was by telehealth, and it was an excellent experience. Throughout the process, I felt heard, respected, and supported. The doctor explained everything patiently and thoroughly and answered my questions without making me feel rushed or dismissed. Starting fertility treatment can feel overwhelming, but this telehealth visit eased much of my anxiety and made the process feel more approachable. My patient experience consultant Ewelina was very responsible. She always responded promptly to my questions and kept our conversations relaxed and positive, making the process less stressful. The virtual platform was easy to use, communication was clear, and I left feeling hopeful about the next steps. I would recommend Kindbody to anyone beginning a fertility journey or considering an initial telehealth consultation.

The staff were very friendly, welcoming, and helpful! My wife and I both felt great. Thank you!!

My IVF video consultation was rescheduled three times. Once a date was finally set, I received a call and was very excited, only to be told that my insurance would not cover it and I would need to pay $300 out of pocket. After the call, they canceled my appointment, seemingly assuming I could not afford it. 💔😢😢😢💔 I wanted to try this clinic because of its good reviews, but I am deeply disappointed. The person on the phone was extremely rude and remained rude after canceling my appointment for the fourth time.

For the past three or four weeks, I tried to arrange a referral to Kindbody for male fertility testing. My primary care doctor sent it, but the “wording was wrong,” so it had to be revised and resent repeatedly over three weeks. They ultimately submitted it four times, and I had to visit the office in person to confirm it had actually been sent because Kindbody kept denying receipt. Kindbody gave many conflicting explanations: they had received it but had not, the wording was wrong, or they failed to read the final correctly worded referral carefully. After making me wait a month, they finally called to say they would not provide the service if I came alone, wasting an entire month. Perhaps it was a blessing in disguise. If this reflects their other issues, I am glad I avoided them.

Communication was excellent. This is the only doctor's office I have visited where you can check in ahead of time, and the staff are very friendly!

I had an excellent experience at Kindbody! My egg retrieval was successful, I became pregnant with one of the embryos, and now I have a healthy daughter. I am so grateful to Dr. Rhee, Dr. Purdy, and nurse Laura Largent for helping me build my family!

Summary: Overall, this is a very good clinic. The staff are friendly and the medical care is excellent, but smoother communication and billing processes would make it ideal. More details: Background: Egg freezing Strengths: The staff were very friendly and pleasant in person. Guidance was very clear once stimulation began, and the follow-up after egg retrieval was thoughtful. The backup medication they provided when my eggs arrived late was a lifesaver. The financial advisor was very helpful and responsive. The medication videos and post-stimulation/retrieval documents were excellent. I genuinely felt that minimizing complications was their highest priority. Areas for improvement: (Preface: I have a Type A personality, value organization, and like to have all the information.) Communication delays: Several time-sensitive questions went unanswered for days. With a narrow treatment window, delays could mean missing a cycle, which made me very anxious. Once, I had to call on a Friday before I finally received a response and an appointment was arranged. The assigned nurse was ill, which I completely understand, but the process needs a backup plan. Perhaps the primary and backup contacts could proactively reach out and track the patient’s upcoming cycle because treatment windows are so tight. A minor personal complaint: Several nurses asked, ‘You are doing IVF, right?’ I was not; I was freezing eggs. Although this was minor, as someone new to the process who did not understand the similarities, it made me worry that the wrong protocol might be used. Cycle discussion: I would have appreciated a more detailed discussion of progress and dose adjustments during stimulation. After each visit, they clearly explained the next medication doses but did not mention other factors under consideration. In the post-retrieval call, I learned that my slow follicular growth and longer stimulation period might have warranted dose adjustments. Of course, hindsight is clearer, there was no guarantee this would have helped, and they may have considered every factor, including the risk of overstimulation. Still, I personally would have preferred a deeper discussion. As a newcomer without a medical background, I could not ask about issues I did not know existed. More information during stimulation would have improved my understanding and allowed me to consider other possibilities, even if the dosage remained unchanged. Billing: One issue was especially frustrating. I had a billing question about a vitamin D laboratory test that continued for weeks, with repeated follow-ups and reassignment but no clear answer. Receiving an unexpected bill while trying to determine which codes were standard and which were additional was very frustrating. One message was marked resolved even though the issue had not actually been resolved.

I will not lie—the process was not easy, but the clinic staff were so caring and supportive that they made everything much easier. I sincerely wish them happiness and good health, and I thank them for all their care.

The medical team and doctors are excellent, but the billing department is terrible. Kindbody really needs to improve this process, as I believe it causes many negative reviews. My husband and I completed one round of IVF. The finance department required payment upfront before we had even signed the IVF consent forms and agreement. I asked many questions about costs before starting IVF, but it was difficult to get clear answers. Finance only gave me the self-pay amount, which was useless because I have insurance. They demanded such a large prepayment before even receiving accurate information from the insurance company. We prepaid $3,400 just for IVF and egg retrieval, not including cycle monitoring visits, medications, or anesthesia. After retrieval, billing sent me a $1,600 bill. I had to remind finance that I had already paid $3,400, which they seemed to have forgotten. They told me that once insurance finished processing and all charges were posted to the visit, they would notify me if I was due a refund. I did not understand this because I had already received the final statement showing the insurance payment. We need another round of IVF, so who knows whether I will receive the refund before the next cycle begins. If you plan to use Kindbody, review your bills carefully to ensure you do not overpay. Good luck, and I hope you can communicate with them successfully.

We are so thankful for the Kindbody staff. They were always so kind, accepting, and helpful. We had a great experience. They worked hard to provide services that fit our needs. We welcomed our beautiful baby boy last month and couldn’t be more grateful.

From my first visit through graduation, Dr. Purdy and the entire Kindbody team were outstanding. Words cannot fully express my gratitude for their care and support. Even through unexpected setbacks, the team in Rogers, Arkansas, remained beside me. I am very grateful for my Kindbody family.

I want to express my deepest gratitude to the Kindbody team for their professionalism and attentive care! I completed IVF here, and the entire process was well organized and compassionate. The doctors and nurses were always available, helped ease my stress, and answered all my questions. Thanks to them, we are finally expecting our long-awaited baby. I am sincerely grateful!

This place does not pay its vendors!

I am very grateful to have had them with me on this journey. The Kindbody team was wonderful: compassionate, attentive, and supportive throughout. They gave me hope and confidence during a stressful process. I liked having virtual consultations and communicating through their portal, which made everything very convenient. If you are struggling to conceive, I highly recommend Kindbody!

My husband and I had a wonderful experience at Kindbody Rogers! It was one of the best decisions we have made since moving here last spring. We had been receiving fertility treatment at another clinic in Cincinnati before deciding to transfer here. The difference in care was remarkable. The team tailored the treatment plan to our situation, listened to the difficulties we had experienced, and made improvements. We now have a healthy two-month-old daughter and are very grateful to Kindbody!

The staff were very kind and helpful and made me feel comfortable. Dr. Purdy was very nice and helpful.

I have only positive things to say about Kindbody in Rogers. From my first contact with them through my first egg retrieval, everyone was very kind and friendly. I never had trouble reaching anyone. I usually received a response within a few hours, if it even took that long. I used insurance, and whenever a billing issue arose, I messaged the billing team. They responded within two days and corrected it without any difficulty. The issue was only an oversight, so it was not a big deal. All the clinical staff are wonderful and lovely. You are truly well cared for at this location!

Absolutely amazing! The staff were very kind and caring. Everyone went above and beyond to make the entire visit feel comfortable, relaxing, and safe. Definitely a five-star clinic!

Losing both fallopian tubes devastated me. I had always wanted to be a mother. Then I found Kindbody. The staff were wonderful! They were very understanding and kind. They explained everything and answered all my questions. Kindbody restored my hope and motivated me to pursue motherhood! Thank you, Kindbody, for helping my husband and me through this journey!

My experience with KindBody during IUI was wonderful. From the moment I entered the clinic, the team was warm, friendly, compassionate, and fully supportive. They patiently answered every question throughout the process, making a vulnerable treatment experience feel empowering and safe. As a woman, this was absolutely the most positive medical experience I have ever had. I have recommended them to everyone I know!

We had a wonderful experience at Kindbody in Rogers, Arkansas. The egg retrieval and FET were successful on the first attempt, and we welcomed our son this February. The Kindbody staff were responsive and wonderful, especially our nurse Amy and Dr. Purdie.

Our experience with Kindbody was simply amazing. The nurses and staff were always so kind and encouraging. Infertility can be an emotionally difficult journey, and we were treated with kindness and respect at every appointment and whenever we had questions. They truly made us feel cared for and went above and beyond for us. I will always be grateful for the nurses and staff Kindbody provided.

The staff was incredibly kind and helpful to myself and my wife. They answered all of our questions and made us feel very comfortable. They were extremely expedient and made the initial appointment stress-free.

This company has the most convoluted and difficult to deal with billing department I have ever had the displeasure of working with. Absolutely nothing about the billing provided is understandable and then when you need a refund because they have seriously over billed you, they take months to respond. We have been with this clinic for a year, and found out in December that they had over billed us and were holding on to over $18,000 of our money! They did not inform of us of this and we only found out by accident. Then after requesting a refund at the beginning of December, we are still waiting for the refund. They will not respond to my daily messages asking for an update. Their shady business practices should be criminal and it’s disgusting that they would take so long to refund such large amounts of money to people who have had to scrape together huge amounts of money for the desperate hope of becoming parents. As much as I loved my doctor and nurses, I could never recommend this company to another person and highly advise you to save yourself the stress and drive out of NWA for care!

A wonderful facility! They were extremely helpful and informative throughout the entire process!

Unfortunately, we did not have the best experience with Kindbody. This is not a reflection of the staff and nurses at Kindbody Rogers. Our poor experience resulted from Kindbody's internal approach to patient communication. Once we left the physical clinic, we could only communicate through the portal with people we had never met. Our "care team" consisted of a doctor in Missouri, whom we only met over Zoom, and a frequently changing group of nurses. All medical decisions seemed designed for people struggling with infertility, which is Kindbody's main focus, but that was not our issue. Every small detail delayed us and somehow increased our costs, including additional baseline appointments and tissue sample storage fees. Kindbody's billing team is a genuine nightmare, and for that reason alone I would not recommend them. You never speak with the same person twice about billing, so you must explain your situation repeatedly before anything is understood or corrected. They billed the wrong insurance, and it was almost impossible to explain something as simple as, "I have a new job and this is now my insurance; please do not charge us out of pocket." Just thinking about it gives me a headache. Unfortunately, we experienced a loss while working with Kindbody, and our care team communicated the news very poorly. We gave KB another chance and had another unsuccessful IUI. In the next cycle, we used a different local clinic for a fraction of the cost and conceived immediately, which makes you wonder. Again, the staff and nurses at the Rogers KB office were very kind and knowledgeable, and this review does not reflect on them. The internal communication and the care team directing our treatment through the "portal" caused the poor experience. If you have excellent insurance and are looking locally for IVF, this may be your best option. Otherwise, know that NWA has other options that will treat you like family and have in-house billing teams.

It went more smoothly than expected. After such a long process in such a short time, we conceived on the first attempt. We are fortunate to be expecting another baby girl 👧

Kindbody supported us at every step of our journey. We are very grateful to Kindbody for helping us grow our family!

I cannot say enough wonderful things about Kindbody. Every staff member, from reception to the doctors, made our experience excellent. The phlebotomists made frequent blood draws a positive experience. Ultrasound technicians Brittney and Joellen were always kind and knowledgeable. Every nurse we worked with helped us navigate the ups and downs of fertility treatment with warmth and grace. Our nurse Laura supported us throughout and answered our many questions. Even the embryologists we met were professional and helpful during our IVF journey. My wife and I were treated like family, which made graduating bittersweet, but we are now 20 weeks pregnant with a healthy baby boy—all thanks to Kindbody! Even if you are only seeking information, they can help from the first phone call!