Kindbody — Сан-Франциско, США

This was my first pregnancy experience, and I am incredibly glad I chose this clinic. From beginning to end, I felt deeply cared for and fully supported. My nurse, Illy, stayed with me throughout the process and helped me through this difficult journey. Thanks to her, I never felt afraid. Whenever I felt anxious or uneasy, she was there. She was gentle and thoughtful and guided me every step of the way. Dr. Ekpo is an outstanding specialist and a true professional. I sincerely thank her for giving me the opportunity to have a baby. I am deeply grateful to the entire team at Kindbody for helping me achieve my long-awaited pregnancy. I appreciate every nurse who cared for me, drew my blood gently, and made ultrasounds comfortable and painless. Special thanks to Erika for her positive, optimistic attitude. I felt especially comfortable with her, perhaps because she reminded me of my sister. I love the entire Kindbody team and send them my warmest hugs. I wholeheartedly recommend this clinic to every woman!

Everyone was friendly and professional! Dr. Expo and Erica Keller were knowledgeable and helpful and patiently answered all my questions. They eased my fear of egg retrieval and made the process simple and smooth. I felt well afterward, quickly got up and returned to normal activities. I am very grateful to the nurses and doctors for their attentive care!

Dear Dr. Ekpo and the KindBody team, We wanted to let you know that our baby boy was born two weeks ago! We are adjusting to life as new parents. Thank you for making this possible. We are very grateful for the attentive care at every visit and sincerely appreciate everything you did for us. Happy New Year, and may you continue providing excellent medical care to all families! Sincerely, Vanessa and Louis

IVF egg retrieval on December 1, 2025 Throughout the process, I received incredibly thorough, thoughtful, and reassuring care. Dr. Ekpo and her care team—including the nurses, medical assistants, sonographers, laboratory staff, and clinic coordinators—were outstanding. I learned so much from the team. They were always willing to answer all my clinical questions and helped me understand the process more deeply. I felt like a friend, not just a number. I feel that I secured a wonderful future for my husband and me, and I am sincerely grateful to the Kindbody SF team!

The Kindbody clinic and staff are very welcoming and friendly. I have never had such a positive experience at another clinic! They are extremely helpful, explain the options and entire process in detail, and work efficiently, which I really appreciate. All the necessary preparation for my IVF cycle is complete, and I cannot wait to begin. They are very patient and caring. I 100% recommend Kindbody to any woman with fertility concerns, and they also coordinate very well with your employer benefits.

I deeply regret going to Kindbody San Francisco. Nearly two years after treatment, I began receiving harassing texts and calls from debt collectors claiming I had unpaid charges, even though I had paid everything in full by credit card at the time. The clinic's billing department has been unresponsive and cannot provide evidence or an explanation for these new charges, which appeared long after my last visit. I have not been to the clinic in over a year and a half, yet I continue to receive collection notices without documentation or clear communication. This feels highly unprofessional and frustrating, especially for a clinic that promotes itself as friendly and supportive. The billing department's lack of transparency and accountability is extremely disappointing. I advise anyone considering this clinic to carefully verify every payment and keep written records because, in my experience, their communication and billing practices are very poor.

Infertility is frightening and overwhelming. I am very grateful to have had Kindbody by my side. The team looks beyond the numbers; they truly care and treat you as a person. At any fertility clinic, you must learn to advocate for yourself. I always felt cared for and heard, which is uncommon in healthcare. We are expecting our daughter in January, so we are very thankful to the San Francisco team. They stayed in close contact, helped me deal with a difficult pharmacy, and understood all my frustration. Thank you, Kindbody.

I am very grateful. The staff treated my partner and me with great respect and consideration. They were professional, efficient, and attentive. From consultation through egg retrieval and transfer, they kept us updated and supported us whenever issues arose. I have recommended this provider to friends in and outside the Bay Area who are on similar journeys, and I especially recommend them if you are seeking people-centered, baby-focused fertility and family-building care.

The Kindbody San Francisco team was incredibly helpful from start to finish. I am very grateful to Dr. Ekpo, Dr. Pedroso, and Erica Keller for their support, care, and professional guidance during my IVF treatment. They were patient and encouraging and always made me feel heard and valued. Thanks to their dedication, I now have my wonderful baby. I am deeply grateful to this team and highly recommend Kindbody to anyone considering fertility treatment.

I received care at Kindbody during both of my pregnancies and will continue working with them. They are both professional and compassionate, a rare combination in this field. If you have the opportunity to work with Angela, she is truly an angel! Erica is excellent at her job and very kind. Dr. Ekpo is a brilliant physician with a great sense of humor. You do not feel like a number, but like a patient they see as a fellow human being. After my first child was born, I brought the baby to meet them, and I will do the same after my second is born because I know they value the relationship we have built. They balance their treatment recommendations with my own wishes very well. Their team is truly excellent.

This is for the billing team—the reimbursement process is very slow, and reimbursements are frequently confused or missed. They do not have a phone number, and it takes days or even weeks to receive a simple response. Overall, it is logistically difficult and requires a very organized, patient person to follow up carefully with Kindbody and ensure they actually do what you expect and what they promised. It should not be this difficult.

I found this clinic professional and well run. I came here for outside monitoring while visiting San Francisco. Everyone was attentive, courteous, and respectful. Communication with my home clinic was prompt and thoughtful. The clinic itself is calming and attractive.

Dr. Ekpo and her team were welcoming, knowledgeable, and attentive. We ultimately achieved a satisfactory treatment outcome and had a very positive experience at Kindbody SF.

I had two virtual appointments, and the nurse was late both times. At the first appointment, I waited about 5 minutes past the scheduled time and assumed the delay was an isolated incident. I tried to remain optimistic about fertility treatment with Kindbody. The second time, however, I waited 15 minutes and eventually left the virtual meeting room. I do not know whether Kindbody schedules appointments back-to-back to fill a quota, but it is extremely unprofessional for staff to be routinely late. My negative experience led me to pause any treatment through Kindbody because it has become a dysfunctional clinic. Reproductive health and fertility treatment are extremely important, yet Kindbody sets a very low standard.

The provider was knowledgeable and kind and took time to answer all my questions.

The staff are very kind and knowledgeable. Pricing is highly affordable. I was nervous about infertility treatment but felt very welcome and at ease throughout the journey.

Round 1 of egg freezing—an overall positive experience. There was no pain, the instructions were clear, and the staff were kind, especially my nurse Stephanie! I never felt alone, and everything seemed organized and transparent. My cycle also produced good results. Pricing was in line with other clinics.

A very caring and supportive team! Dealing with the finance and billing departments can be a headache, however. I wish they were more responsive, helpful, and thorough.

Dr. Ekpo and her team gave us exceptional care throughout our fertility journey. They were helpful, welcoming, and accommodating. It was clear that they are true experts in the field and provided a high level of care at every step. I travel for work and appreciated that Kindbody has offices in cities nationwide to help provide seamless care. Highly recommended.

I had a wonderful journey with Kindbody. I will always be grateful to the staff. Having our little girl with us is amazing, and it was all possible because of Kindbody. The staff was kind, the journey was exciting, and I knew we were receiving excellent care. It is a choice for which I will always be grateful. The staff feel like family and truly care about us. Every visit was wonderful. I absolutely love this company. If you are looking for a miracle, try Kindbody. I am honored to have had this experience.

Edit: September 29, 2024: They still have not refunded the small amount of $75 they have owed me since July 2023. They are the worst. I told them I had already paid out of pocket, but they did not believe me and still charged me a total of $75, later saying it was only $74.56. A year later, there is still no refund. This clinic is the worst! The worst fertility clinic anyone could visit. I completed three treatment cycles, two of them IUIs, without success. They schedule IUI procedures around the doctor's availability instead of the patient's condition and ovulation. In the end, a PA performed the procedure instead of the doctor they said would do the IUI. Communication is poor in every area. First, they expect you to know what is happening instead of explaining the purpose of repeated ultrasounds and blood draws. They began explaining only after I complained, during my last IUI. Second, they do not communicate internally. The receptionist said I could have an HCG blood test 10 days after IUI, while the doctor and nurse said it should be 14 days afterward. Third, finances. They are terrible at handling payments and refunds. I told them I had met my insurance maximum, but they still charged me three times. The clinic owes me $75 and only began processing the refund after one year. From the date they finally replied, they said processing the check would take 14–16 weeks. Another issue is that they did not bill my husband's insurance for his laboratory panel in December. We therefore kept receiving bills from Natera for nearly $700. Because the clinic failed to process it earlier, it now refuses to address it and expects us to resolve and pay the bill with Natera ourselves. They are the worst. Finally, instead of encouraging patients, giving them hope, assessing their current condition, and explaining better options, they seem to push patients toward IVF because they make a lot of money from the procedure. One more thing: I had a hysteroscopy in December, and the result was “incorrect” or could not be processed. After I said I would sue the company, they said there was insufficient tissue, even though the doctor who performed the procedure told us that a huge polyp had been removed. How could a huge polyp be insufficient for testing? I ultimately had to undergo a very painful biopsy because they could not test the removed polyp. I personally believe they lost the sample and therefore could not perform pathology testing. I am still looking for a good attorney to file a complaint against them. Protect yourself and stay away from this clinic. I wasted a year of my infertility journey with them.

I went for a Pulse check today and left with more knowledge than I expected. My doctor was wonderful! I was fortunate that she gave me more time than a typical Pulse appointment, allowing me to discuss my fertility goals comfortably.

Kindbody gave me two beautiful children. I recommend them because they are warm, intelligent, helpful, and excellent at what they do! If you have fertility needs, schedule an appointment to see whether they are a good fit!