CNY Fertility Сиракьюс, США

Here, you are treated like a number rather than a person. I had a procedure last week, and they said they would have a doctor contact me for follow-up, but I never heard from anyone, and they ignored the countless messages I sent. They basically took our money and cast us aside. Now I want my medical records so I can see a better doctor, but I cannot get them. CNY is an absolute nightmare. I deeply regret coming here.

I just left the Hollywood clinic and was very fortunate to receive help from Kim Garofalo, who was there providing guidance and training. Not only does she have 20 years of experience, but she was also confident in performing the egg retrieval procedure on me as an older patient. My blood is difficult to draw, and previous attempts at other clinics required significant effort, but she found the right vein in just 5 seconds! I also have uterine fibroids, and she shared a positive example regarding that as well. She is truly amazing, and your Syracuse clinic is very lucky to have her.

Throughout the entire journey of trying to conceive, CNY has always provided us with tremendous support. Communication was consistently smooth, and the nurses and doctors demonstrated meticulous care, support, and professionalism from start to finish. In summary, our experience was excellent. Without CNY's reasonable fees, we simply would not have been able to undergo IVF treatment, and we are deeply grateful for that. More importantly, they accompanied us through every cycle—not only celebrating the joy of success with us but also comforting us through failures with empathy and understanding. Thank you to the CNY team for your ongoing support, dedication, and care. We sincerely appreciate everything you have done for our family. 🙏🏼❤️

I especially want to thank nurses Sarah and Ann, Dr. Piper, and Dr. Cabrera for their patience and gentleness during my visits. I truly appreciate you!

In short: CNY Fertility gave us an overall good experience for our first egg retrieval/embryo transfer. There were some minor issues, and I am not entirely satisfied with how mainstream IVF practices handle embryos, which is not unique to CNY, but CNY treated us well. In detail: Pros: 1. Cost. It was much less expensive than other providers, which made it possible for us to try IVF. 2. They provide extensive information about optimizing men's and women's health before conception, including some interesting dietary guidance. With a little effort, you can find many approaches to try. 3. They offer many potential add-on treatments. They also offer the FemaSeed ITI device, which I think sounds like a good intermediate option between IUI and IVF. 4. We had no major problems with the staff. Hannah, the nurse on retrieval day, was very kind. Ethan from the embryology team took time to speak with my husband and me at our request before I was taken for retrieval. He made recommendations, all standard mainstream IVF advice to culture as many embryos as possible to improve success rates, but he was also willing to work with us and respect our wish to avoid creating "surplus" embryos that would require freezing. The nurse who performed the embryo transfer was also very kind and encouraging. 5) We used intracytoplasmic sperm injection (ICSI) on two retrieved eggs. The first check showed one at 2PN and one at 0PN. The embryology team continued culturing the 0PN in case fertilization had been missed. Someone on the team even suggested that the 0PN could be transferred if it did not change. It ultimately began dividing, so this was not an issue, but having the option was reassuring. Cons: 1) The portal. It is terrible. I suspect CNY uses such an outdated version of eIVF to reduce costs, but this also affects quality. - You can use the portal to communicate with staff. However, the list of possible recipients is long and confusing. It takes time and communication with CNY to figure it out. - They disabled patients' ability to reply directly to staff. This meant I could not keep a complete record of a conversation with a specific person, creating unnecessary complexity. 2) Too many people are involved. A single case passes through many steps and many different staff members. - Before retrieval, someone asked through the portal whether I wanted two different add-on medications. I could not reply directly to the message, as noted above, but I sent a new message saying I wanted both. The person who originally asked replied, but somehow the message was lost. On retrieval day, the nurse reviewed our cycle plan and said Zymot and calcium ionophore were not needed. By then it was too late to arrange them for that cycle. —When I called after my period began, the clinician did not notice that I had already scheduled a stimulation start date and thought I needed to take birth control first. I had to point out that I was already scheduled before she realized the mistake. Again, many people are involved at CNY, and you must stay closely involved in your own care. Overall, it was a good experience, though there were some shortcomings.

We have not even completed the process, and communication is already terrible. We paid the treatment cost in full, but the pharmaceutical company and CNY's nurses, if you can reach anyone, give completely different information. When you call the clinic, a nurse, or anyone else, you wait more than an hour, only to be told you will receive an email. Their only excuse is that their prices are below the national average, but that is unacceptable because the services are still expensive. We have not even reached the retrieval stage, yet it already feels as though CNY only wants to rush us through the process without regard for time-sensitive concerns. No one can explain anything clearly. Did I pay only to be brushed off by a clinic that does not care whether the timing is right, only about collecting payment, and is indifferent to the outcome? They claim to be outcome-focused, but at this early stage they seem driven by profit, pushing as many people as possible through the system without caring whether the biological process and medications are working as intended. I wish we had gone elsewhere from the start.

I thought this place was finally going to be somewhere helpful. Heard great things. Going on 2 weeks without a response. I'm good.

I spent all my savings trying to have a child. Although the embryo had trisomy 16 and could not survive, they insisted on transferring it, putting us through this pain for another payment. They also charged for genetic testing, then after payment demanded another embryo transport fee before releasing the results. It was deceitful. There was no follow-up call or word of comfort. I am left without money or a child and feel deeply disappointed and saddened by CNY.

Words cannot express how grateful I am to CNY for giving us our beautiful baby boy! The entire process, from egg retrieval to transfer, was excellent. Everyone we encountered was outstanding!

Their hours are convenient and prices are reasonable. If you are a "typical" patient whose cause of infertility is known, this clinic may suit you. If you have unexplained infertility, they will arrange diagnostic testing. However, you may not receive enough information, such as the side effects of a procedure, which they may explain afterward but not beforehand, or how long diagnostic results will take, which they may not mention unless you ask. We consulted several doctors; some favored conservative treatment, while others preferred an aggressive approach. Use your own judgment!

Words cannot express how exceptional this fertility clinic is. I previously received care elsewhere, and another patient recommended CNY, saying it was an excellent fertility clinic overall. I completely agree. I received care specifically at the Syracuse location and would give it unlimited stars if I could. The medical team made me feel valued and cared for, and each person clearly understood their role in supporting patient comfort and fertility success. At most places, even when healthcare professionals do their jobs well, it is easy to feel like a number. I never felt that way here. The medical team genuinely cares about you, your life, and your treatment journey, not just your medical condition. My nurse, Sam, communicated with me and stayed actively involved throughout treatment. My doctors, Dr. Cabrera and Dr. Mora, made me feel calm and reassured as soon as they entered the room. After my egg retrieval, my embryologist, Cheed, kindly sat beside me and shared unexpected good news. The care and thoughtfulness I received from this clinic were unmatched and unlike anything I had experienced elsewhere. I believe the clinic owner is Dr. Robert Kiltz. I do not know whether he personally selects the staff, but whether he does so himself or delegates it, it is clear that the team is chosen with great care. I can say confidently that I will choose only this clinic for any future fertility treatment.

Their billing practices are disgusting. I had signed all the embryo disposition forms, yet my credit card was charged again 8 months later. This is outrageous. Never give these people your credit card information. Tariana and Special at Embryo Options refused to issue a refund, even though I spoke with a manager in August who told me there would be no further charges and that an error had occurred when the forms were signed.

It has been a long journey. We started in Buffalo, but I transferred to Syracuse for my second egg retrieval because Buffalo would not allow preimplantation genetic testing (PGT) unless the testing was done there. All my monitoring was completed in Rochester, so I switched to Syracuse. Although most of my experience was in Rochester, I loved everyone I met in Syracuse. They were all very kind and considerate. After seven transfers, two retrievals, and everything else, my baby boy is now ten months old and sleeping on my chest. Thank you, thank you, thank you.

I will not share my story, but I can say with certainty that I will never return.

Had an amazing experience at CNY Syracuse! The team made sure we felt comfortable and well informed the entire time. We got pregnant our first round of IVF, and were able to freeze additional embryos for future cycles. Our son is now 9 months old and so healthy. Couldn’t be more thankful for CNY Syracuse and we will be returning for our next baby!

I gave two stars only because most of the staff were fairly friendly. Problems began on my first day, when I came in for egg retrieval. They said a nurse would serve as my "case manager" and coordinate my care, but I heard from her only once and never again. I repeatedly expressed concerns about ovarian hyperstimulation syndrome (OHSS), but they ignored me, and I nearly ended up hospitalized with the symptoms I had warned about. Every appointment request through the patient portal was rejected, so I had to call. Communication was terrible, and you could not reach a doctor unless you scheduled an appointment. No one monitored your blood test results closely—as long as values stayed within their set range, they did not care about significant changes. I had two canceled transfers and two failed transfers before they finally listened to me and agreed to try a natural cycle. I currently have a positive pregnancy test, but it may be a biochemical pregnancy, likely because no one took my sharply declining progesterone level seriously until it was too late. If you pursue fertility treatment here, research thoroughly beforehand and insist on being heard. I ignored my instincts several times and paid a painful price. We have now decided to donate our remaining embryos and stop completely. Had we known the experience and outcome would be this poor, we never would have started.

My husband and I began coming here for fertility help in the summer after trying for more than a year without success. I miscarried last fall, so we decided to seek help, and they accepted my employer-sponsored insurance. Overall, the clinic's care team was very professional and kind throughout the process. I greatly appreciate this because the experience has been very difficult for me.

I do not understand many of the reviews. CNY is amazing. I was a traveling patient who had monitoring at the Georgia clinic, then went to Syracuse for egg retrieval and a frozen embryo transfer. I cannot say enough good things about both clinics. I had one frozen embryo transfer and now have my sweet baby boy. CNY's challenge is that its prices are much lower than elsewhere, so it has an enormous patient volume. You need to advocate for yourself and sometimes contact them proactively to keep things moving. They truly care about patients and their health, but they are also extremely busy. If you expect someone to guide you through every step, this may not be the right clinic. But if you want a highly skilled, thoughtful, and efficient team, you have come to the right place.

I want to thank receptionist Anita, andrologist D.S., embryologist Gabi, anesthesiologist Dr. Piper, Dr. Luthringer, and most importantly, my nurse Sam! Thank you for your professionalism, warm welcome, and attentive care during my husband's and my egg retrieval! Despite the blizzard, you created a very special moment for us and made it an unforgettable experience. We are so glad we chose to come to Syracuse, New York, and cannot wait to return for our embryo transfer!

We have been trying for a while to schedule with them and begin our fertility journey, but it is like pulling teeth. No one answers the phone, or they simply “forward” messages elsewhere.

CNY’s service is amazing! Communication was smooth, the nurses and doctors were wonderful, and the overall experience was excellent. Without CNY’s affordable pricing, IVF would not have been possible for me! Thank you so much 🙏🏼. I am now pregnant and looking forward to welcoming my baby.

My wife and I were very excited to begin our fertility journey after hearing that this was one of the best clinics in our area. Our first transfer failed, and we had essentially followed their standard process. This time, we had questions about the process and how to improve our chances, including questions about transferring two embryos. For months, we tried to obtain more information through their portal and repeated phone calls. Each time, we were either ignored or given a generic response. After persistent follow-up, we received a consent form. We were very upset but were preparing for the next cycle, so we let it go and planned to ask again later. Today, my wife went for baseline testing. She first asked the front desk whether the billing information could be changed. They said they could not handle it and would arrange for someone to contact her. Why can patients not communicate directly with staff while at the clinic? That was the first problem, especially given the already poor communication through the portal. Second, when my wife met with the nurse, the nurse asked whether she had any questions. She again asked the basic, routine questions we had previously raised about transferring two embryos, such as whether it could improve implantation rates. We had researched online and simply wanted information from actual ‘professionals,’ but were told they could not provide it and that we needed to review the informed consent form to learn about possible issues. This is not the healthcare I expected. I expected to receive full information and support throughout the process, but I do not feel that way at all. Unless you are willing to remain silent and follow their process without question, I strongly recommend seeking care elsewhere. I am extremely disappointed with the quality of care we received.

First, I want to clarify that I did not undergo IVF at CNY Fertility. We conceive easily. Our problem was 5 miscarriages within a year and a half despite healthy bloodwork and test results, so we were referred to CNY Fertility for further help. This review is therefore not about their IVF services, which I know very little about. My experience was complicated. Communication was poor. We rarely saw the same person twice, and almost every time we were asked why we were there. Sometimes nurses asked whether we were there for IVF. You would expect this information to be documented. There were also ongoing medication communication problems. When I left, they told my obstetrician-gynecologist I was taking medications I had never taken. The woman who measured my blood pressure and drew my blood was very nice but poor at her job. Once she blew my vein, and on other occasions she repeatedly missed or entered the vein at the wrong angle. For the past year and a half, I had regular blood tests because of miscarriages, and everyone else said my veins were good and easy to access. Her training seemed inadequate. That said, there were many excellent staff members. I had ultrasounds almost daily around ovulation, and one woman was especially outstanding. I wish I remembered her name so I could recognize her. Several other women who drew my blood were also friendly, positive, and highly competent. Our first telephone consultation was with Dr. D'Souza, who was excellent. He patiently explained everything, and his assessment based on my initial bloodwork later proved completely correct. Unfortunately, the clinic did not seem to accept his diagnosis and did not prescribe progesterone until September, though our telephone consultation was in May. Progesterone and thyroid medication ultimately proved to be all we needed, but they kept encouraging other medications and ovulation-induction injections. I am very grateful to Dr. D'Souza because his diagnosis was exactly right. We are now nine weeks pregnant with a healthy baby. Previous pregnancies lasted only six weeks because our hCG and progesterone levels were very low. The cost was high, especially given how basic our issue was. They insisted on ultrasounds almost every day around ovulation, which quickly increased the expense. Insurance helped considerably, but be cautious if paying out of pocket. For specialist care, however, I think the price was reasonable. I also want to note that their patient portal is not user-friendly, and their app is especially difficult to use.

They claim to be affordable, yet charge $150 for a single telehealth consultation. You do not even see a doctor, but pay that much for a “call.” Trying to have a baby is already expensive enough without miscellaneous charges like this.

I loved working with the CNY Fertility team! Everyone was wonderful and answered all my questions. With their help, I had my baby. I cannot wait to work with them again.

I wish zero stars were an option. My experience at CNY Fertility was extremely poor. Fertility treatment is already an emotional and stressful journey, and this clinic's performance made it even harder. The most frustrating issue was how they handled insurance. The clinic repeatedly submitted incorrect information or medical codes, and in some cases sent nothing to the insurer. This caused unnecessary denials and delays. Each time, I spent hours on the phone investigating, only to find that the problem came from missing or inaccurate clinic submissions. As someone working full-time, having to intervene and investigate every day just to ensure basic processes were completed correctly created tremendous stress. What should have been simple became a daily source of anxiety and frustration. CNY may cost less than other fertility clinics, but the lower price comes with significant shortcomings in organization, communication, and overall professionalism. What should have been a supportive journey often felt like climbing a steep mountain. Constant errors and poor follow-up made an already painful experience even worse. It is deeply discouraging when a clinic meant to restore hope instead creates so much additional emotional strain. I strongly urge anyone considering CNY to weigh these factors carefully.

This cannot be real! Once they have your money, you are treated terribly. Waiting over an hour for someone to review lab results is unacceptable. If you are vulnerable, stay away from this deceptive clinic. Good luck 🍀

I do not recommend CNY because of poor communication and lack of patient care. My experience with them was poor. It was my first IVF cycle, using mini IVF. When I ran out of Follistim, their instructions came too late, causing me to miss a day of injections, and they also gave incorrect guidance. As a result, only 1 of 16 oocytes matured, and it did not develop further; the rest were immature and unusable. It was extremely stressful. I will never use their services again. It was a waste of time, money, and energy.

My wife spent more than $20,000 and had 4 transfers, with 2 embryos transferred the final time. In the end, nothing remained. They charged for everything, even monitoring, despite the failed transfer. I could not reach a doctor, and even if you are lucky enough to schedule a phone appointment, it costs $50. They make everything sound wonderful, but in the end, the quality of service did not meet my expectations. There was no further plan to help us achieve a pregnancy, and so far no refund has been offered for services not completed. It is heartbreaking. I never spoke with Dr. Kiltz or received any guidance from him. I felt like a number with a $$$ sign attached.

I have not even started the medication, yet I already feel extremely frustrated and dissatisfied. I have repeatedly sent my test results and tried to get answers, but no one has responded. I have called several times and waited 15 to 30 minutes each time without anyone answering, which is ridiculous. My husband and I are going through this painful ordeal, yet no one can answer my questions or tell me how to begin the medication. You truly need to improve. How can you help patients if you do not communicate with them?!

As someone who has been treated at several different clinics, I really appreciated my time at CNY Fertility in Syracuse as an out-of-state patient from Texas. Every nurse I spoke with by phone was very friendly, and the nurses on site for my egg retrieval were equally kind. Yes, as an out-of-town patient, you will probably speak with many different nurses. They all take detailed notes and give you a simple, easy-to-understand plan for the next steps. Fertility clinics are usually busy, so sometimes I waited more than 20 minutes, while at other times I reached someone immediately. This is common at many clinics. Every time, everyone was happy to answer my questions and help, no matter how silly a question might have sounded. Before my egg retrieval, I had never spoken or interacted directly with a doctor. This was not a problem for me, because it has been common at every clinic I have used. Regardless, I always felt well cared for. Dr. Luthringer performed my egg retrieval. He was concise and straightforward, and retrieved more eggs than in any of my previous cycles. He also avoided an abdominal retrieval and was able to retrieve follicles from my hidden left ovary, unlike the doctor in my previous cycle. Anesthesiologist Dr. Reynolds was very kind, and nurse Sam was an absolute angel. I hope she works there forever ❤️ One suggestion is to join the CNY IVF group on Facebook. It has twenty thousand members who share many firsthand experiences, and most are very satisfied with the group! Trust me, I learned about it because I asked after reading reviews. Do not be frightened by negative Google reviews. Also, do not be afraid to ask questions or call whenever you need help. This is not a small clinic that can meet every need immediately, and that is okay. You just need to speak up and state what you want or need. They genuinely want to help and accommodate you. Give them a fair chance and keep reasonable expectations, and you can have the best experience!

The prices are good and the office staff are nice, but communication is extremely poor. If you are a traveling patient, staff often do not communicate with one another or with patients, and the information I received was confusing. This caused delays, added costs, failure to meet my goal, and an overall negative experience. For a time-sensitive procedure, vague and delayed messages, multiple unanswered questions, and being virtually unable to reach anyone by phone are completely unacceptable; if they do answer, the wait is usually over 30 minutes. I have already missed several months of treatment due to poor or absent communication, so I feel I need to warn others that if you choose CNY, staying on top of them and the entire process must become your full-time job.

I’m sharing my honest experience. While CNY Syracuse provides helpful fertility services, communication has been a major concern. I reached out multiple times via email to my assigned contact, Sarah, and unfortunately, I did not receive any acknowledgment or response. As a patient going through a sensitive and time-critical process, timely communication is extremely important, and this lack of response has been frustrating and disappointing. I hope the team can improve responsiveness to ensure patients feel supported and informed during their journey.

If you want to become pregnant and receive results within a reasonable time, do not come here. They may take hours to answer the phone, need two or three attempts to draw blood, communicate poorly, and are inconsistent at solving problems. I am extremely disappointed and will never recommend them.

We have spent thousands of dollars trying to have a child, and they keep saying we need more treatments and add-ons. It is extremely disappointing. This place is a bottomless pit, and we still have had no success. They say all the right things, but everything costs extra. Good luck getting anyone to answer the phone or reply to messages. Portal messages take days to receive a response, and you may spend hours on the phone trying to reach someone. Given how much they charge, they should have dedicated staff to answer calls. Stay away; there are other options.

Too many patients and very poor service. The prices are too high for such low quality. Staff were rude and rushed, causing my wife significant stress, and several attempts were unsuccessful.

I had been considering CYN until I tried to contact its Facebook ‘support’ group for Michigan families. They refused to let me join because I asked permission to post about Michigan bills HB 6047 and 6048, which would require insurance coverage for infertility treatment, as in New York State. CYN is clearly against families. Even after I pleaded, they refused to offer these families needed support, despite knowing that medically assisted reproduction can cost families thousands of dollars that their children will need while growing up. Especially when the Americans with Disabilities Act (ADA) expressly recognizes infertility as a disability, denying a nonstandard disability application is discriminatory. The support network failed, and the system failed. I will not use CYN again.

Thank you, Sharina, for your excellent customer service and for taking the time to explain everything!

I completed two cycles there. At CNY, nurses manage your treatment and carefully prevent you from speaking with a doctor. I am 42 and was forced to take Provera and estrogen at the start of my cycle for scheduling purposes. Provera suppressed my ovarian development. Once stimulation began, it was like beating a dead horse. I needed an additional $2,500 in medication and stimulated for 14 days, ending with 11 eggs, only 4 of which were viable. When the doctor discovered this on retrieval day, he shouted and repeatedly asked who among the nurses was creating these protocols and who had put this woman on this protocol. The nurse practitioner and nurses had absolutely pressured me to do it. I said I could wait until the next month, but they told me that if the same scheduling problem arose, they would put me on Provera again. Their attitude was essentially to accept poor treatment or give up. This month, without stimulation, I had 17 eggs, which is my average. Provera severely harmed my ovarian function. Recovery was long and painful. After Provera impaired my ovarian development, I received excessive stimulation medication in an effort to restore function, and I remained bloated for 4 weeks after recovery. Now I am trying to transfer an embryo and facing the same problem again! The nurses will not let me speak with a doctor. They say they will explain next month, when it will already be finished. They do not care. It is impossible to speak with a doctor even once during an entire treatment cycle. Receiving treatment from nurses instead of a physician is unacceptable. The CNY nurses, especially the nurse practitioners, are bullies and mean-spirited.

Be careful! After my wife and I tried a more expensive fertility company in our state, we found a lower-cost company to help us. CNY looks good at first, but the refund and package details contain a great deal of fine print. Specifically, the medication protocol included in their package applies only to cycles with predictable timing. If your menstrual cycle varies, they make you pay out of pocket for the extra days of medication until your cycle is ready for egg retrieval and transfer. Medication costs about $500 per day. Our retrieval cycle was 5 days late, adding $2,500, and our transfer was 4 days late. Then there are the gift cards: they offered a 10% discount, but apparently they are nonrefundable even if you ask to cancel immediately after ordering. They simply do not care and are interested only in squeezing out every dollar, so I will say it again: be careful!

Absolutely unacceptable experience. My wife and I have been trying to start fertility treatment since November of last year, and the level of neglect, miscommunication, and outright disrespect I’ve faced from this system is disgraceful. I waited eight months for a urology consult that never happened. When we finally had a scheduled telemed appointment, my wife and I sat waiting — no call, no email, no follow-up. Our call logs prove this. We contacted Dr. Trussell’s office in Syracuse, only to be told they had no record of my appointment. A week later, CNY Fertility told us the doctor did try to call. Why lie? We have the proof. How does something like this even happen? I’ve been bounced around like a ping-pong ball, with zero accountability and no urgency. Meanwhile, my wife receives excellent care — but I’ve been treated like an afterthought. A second-class patient. As if my role in this process doesn’t matter. This has been infuriating, exhausting, and deeply disappointing experience. If you’re a man seeking fertility care — prepare to be ignored. This has been one of the worst healthcare experiences of my life. We expected better. We deserved better.

My wife convinced me to try CNY, and I am glad we did! Dr. Kiltz was excellent, and my wife is now 32 weeks pregnant with twin girls after our first frozen transfer.

Whatever they say you will pay, expect to pay more. There are so many fees and added charges that they become a very large amount.

My experience with CNY last summer was the worst of my life and nearly killed me. I am well now and posting a year later. Last summer I was in too much pain to express my thoughts. During egg retrieval, they punctured my bladder to reach one ovary. This is common, but my reaction was extremely rare. I will omit the graphic details. My bladder filled with blood and clots and swelled to more than 4 times its normal size. I passed large amounts of blood all night while my bladder spasmed and tried to expel clots. By the next morning, it was completely out of control. A catheter made it worse as my body tried to expel it. Blood sprayed around the catheter, and the nurse did not believe me. She said I was wrong until it became severe and she heard blood/urine hitting the floor, then called the doctor back. They ultimately performed emergency surgery and irrigated my bladder. It was horrific, and I nearly died. My husband was shaking and crying and almost had to hold me on the operating table while the doctor cleared my bladder. We were both severely traumatized. My fresh transfer was understandably canceled. We were devastated. Only one egg fertilized, and everything felt pointless. I am glad I tried, but if we continue IVF, it will not be here. Every step of my case involved shocking incompetence. 1. They instructed me to take the maximum stimulant dose although I had ordered a smaller package. I ran out midway through the cycle. They refused to fix it and tried to convince me it was my fault. 2. Medication was missing from my package. Again, they insisted I did not understand, had enough medication, and was wrong. This was another lie. 3. They nearly killed me. 4. Departments do not communicate. One day, three nurses gave me three different medical recommendations. 5. The stress and trauma destroyed IVF for me. Because of the medical trauma, I told my husband I could no longer try for a biological child and could only use donor eggs. I cannot undergo retrieval again after lying in bed screaming and fighting for my life while my husband shook and cried, believing he would lose his wife. I told him then that I could never do this again, and he agreed. We desperately want children, but not at the cost of my life. After recovery, we planned a Zoom call with Dr. Kiltz so he could personally review my case and understand what was happening at the clinic. It never occurred. I was also told he would consider reimbursing the extra $2,000 in medication costs caused by the disrupted protocol. That never happened either. Finance did not return or answer calls. This is my assessment of CNY. My husband is still considering a formal complaint to the New York State Medical Board. If you want inexpensive IVF, be prepared to get what you pay for. I know this is the only affordable option for many people, and I am not trying to persuade anyone to abandon CNY. I only want people to know what they may face. Stay safe and advocate for yourself. Had I not demanded that they recheck my bladder, they would have discharged me with a catheter. My bladder would have ruptured and I would be dead. This happened in Syracuse.

Unprofessional.

I have been trying to contact this office since my first visit in December 2020. No one answers the phone or returns my voicemails. There has been no response at all. A week ago, I received a $1,200 bill for services in 2023 and 2024 that I did not authorize, with a 20-day ultimatum before it would be sent to collections. CNY Cryo, if you want to be sued for fraud and damages, please continue these dubious threats.

Wonderful. I am a patient transferring from out of town and initially hoped to come to Texas. Not only is this clinic affordable, but they understand how important, time-sensitive, and financially critical this is for local and insured patients as well as self-pay patients. Their protocol made my previous clinic seem uneducated in this field and greedy 🤦🏻‍♀️ I highly recommend CNY Fertility in Syracuse.

Unsure where to even leave this review, but a couple weeks ago I had my initial consult call with Martha Jamarillo. I am unsure what office she is based out of, but she was so cold and acts like she doesn’t even care about the patient. I got off the call more unsure and less hopeful than before. Infertility is such a vulnerable and emotional issue, hire employees who show compassion, not dismissive and cold.

The only worthwhile aspect is the cost, because the service is terrible. You will rarely be lucky enough to find someone who genuinely cares about you. I had an egg retrieval 3 weeks ago, and no one has spoken with me since. I waited more than a week for a response, only to be told that they could not call me and that I should ask questions by messaging through the portal. I have asked the same question 3 times, and they simply ignore it. They answer only what they want. For the transfer procedure, they send a link. There is no individualized attention to your case. We are definitely just another number. Extremely disappointed.

After 10 years of unexplained infertility, they helped me safely welcome my beautiful daughter.

I spent a year receiving treatment with CNY. The entire experience from start to finish was terrible. Communication was consistently unclear, difficult, or completely wrong. I was told to keep taking medication that made me ill without any testing. I felt completely alone and unguided. My 2 IUIs, 3 transfers, and an absolute kitchen-sink approach to medication had a success rate of exactly zero. However, after I finally stopped treatment, I did become pregnant.