Brown Fertility — Тампа, США

The staff at the Tampa office are all very kind—their friendliness made a strong impression on me! Special thanks to Bryttani, Erica, and Zarah in the finance department, and to our nurse, Faith.

I usually visit the Winter Garden office. Today was my first time at this office, and the experience was wonderful. My previous two transfers felt chaotic, stressful, and somewhat rushed. This transfer at the Tampa office was calm, encouraging, and reassuring. Team members communicated clearly, gave me support and care, took time to ask how I was doing, and ensured that I fully understood everything.

This clinic was the greatest blessing in my fertility journey. Thanks to Dr. Brown and his excellent team, I conceived on my first attempt and had a beautiful daughter. Today, I am pregnant with my second baby and feel incredibly grateful. Everyone at the clinic was attentive and guided me step by step with kindness and professionalism, especially my coordinator Deborah, who was amazing. The new Tampa clinic is beautiful, and I especially love the calming instrumental music played inside. I recommend Brown Fertility 100 percent. Thank you, Dr. Samuel Brown, for making my dream come true.

I have waited three weeks just to submit a refund request. I left several voicemails for Linda Brown and Ashanti and called more than a dozen times, but still have received no response and cannot begin the refund process. At this rate, even if I eventually receive the refund, it will take months. This company is very unprofessional and disorganized. They told me my first appointment would cost $50 total, but the day before, I received a text saying I would owe an additional $200 on arrival. When scheduling, I specifically asked several times whether $50 was the full cost, and the woman assured me it was. This company deceives consumers and is dishonest. I had considered giving them another chance soon, but now they are withholding my money on top of the other problems, so I must find a better, more honest provider for fertility treatment. I would never recommend such a dishonest, deceptive, and unprofessional company.

I was extremely disappointed with my experience at Brown Fertility. I scheduled a hysterosalpingogram (HSG), an already stressful and time-sensitive procedure, but was left waiting for over an hour without any communication or updates. Such a long wait felt inconsiderate, especially for a physically and emotionally demanding procedure like an HSG. Worse was the lack of transparency: no one explained the delay, checked on me, or gave an estimated wait time. While waiting, I clearly heard a doctor loudly discussing certain OB-GYN practices illegally manipulating referrals to send patients to Shady Grove. The conversation later turned to marketing strategies, but it seemed obvious to me why doctors preferred sending patients to Shady Grove. Hearing this discussion within earshot of patients felt very unprofessional and added to an already tense situation. After nearly 50 minutes, I asked the receptionist about the delay, and she seemed surprised I had not been taken back. About 25 minutes later, I was finally brought in, asked to undress from the waist down, and left waiting again. When taken to the X-ray room, it was clear the clinical team was not prepared. I watched staff scramble to set up equipment while I sat nearby unclothed, which increased my discomfort and frustration. One nurse was kind, apologized, and understood my situation, which I appreciated. However, this was the only time I felt my experience was acknowledged. For people facing fertility issues, every appointment matters. Patients deserve empathy, professionalism, and respect for their time and dignity. Unfortunately, this experience fell far below those standards. I hope the clinic improves its scheduling, communication, and overall professionalism so other patients do not have a similar experience.

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We had the best experience at Brown Fertility. We transferred from another practice and became pregnant after four years of infertility. Physician assistant Erika was amazing and truly versatile, supporting us through everything from treatment procedures to ultrasounds. Nurse Deborah was also outstanding and always comforted and encouraged me when I felt lost. Thank you, Brown Fertility, for helping make our miracle possible.

The doctor, nurses, and front desk staff were all very friendly. They patiently explained everything in detail. Highly recommended.

Choosing Brown Fertility to handle our complex fertility issues was the worst medical decision I have ever made, and I am not exaggerating. The clinic lacks financial transparency, the office staff are disorganized, and doctors are often an hour late without any notice. Weeks before my egg retrieval, they told me I had to drive more than an hour from the Tampa clinic for the procedure, with no explanation. Communication was nonexistent throughout; they repeatedly promised to call back and never did. All this happened after I paid nearly $3,000 out of pocket in management/service fees. This clinic was a nightmare. Avoid it if you want to spare yourself the same frustration and pain.

10/10! Every aspect of my experience was excellent; my hysterosalpingogram was completely painless and comfortable. Thank you so much!

I had an excellent experience at Brown Fertility in Tampa. From my first visit, the entire team made me feel supported, well informed, and genuinely cared for. They carefully explained every step of treatment and always answered my questions with great patience and empathy. The nurses and doctors treated me like family, not just a patient, which meant so much during this emotional journey. I am sincerely grateful for their professionalism, compassion, and dedication. I highly recommend this clinic to anyone seeking fertility treatment.

The team stood by me from the first day to the last. It was a long and difficult journey, but we kept our faith, and the Tampa team made sure it never wavered. Our Heavenly Father does not simply hand us everything; He guides us in the right direction. Finding Brown Fertility was truly a blessing. I thank Him every day for this grace, and I know He guided us throughout and ultimately gave us the greatest blessing of our lives!

I like this clinic and its friendly doctors.

I had a new-patient appointment today, but the physician assistant (PA) I saw left me shocked by her lack of accountability, genuine warmth—or any warmth at all—and friendliness. First, she was 20 minutes late and never apologized, even though I messaged at 10 and 17 minutes past the appointment time to ask whether it was still happening. As soon as she entered the room, she went straight into medical questions, and the entire visit continued that way. I am also a healthcare professional with telemedicine experience, and I cannot imagine treating a patient this way, whether in person or virtually. Where were the human touch and basic communication? I also compared this experience with my previous visit to another fertility clinic, and the difference was night and day. I sincerely hope this cold, mechanical type of visit does not happen again.

Dr. Brown and all the clinic staff are outstanding!! Tally Marie is extremely helpful and always goes above and beyond. She patiently answers all our questions and helps schedule our appointments. Thank you so much, Tally!!

Dr. Brown and his team are wonderful. Everyone is kind and helpful. I am very fortunate to have 2-year-old twins and am now trying to become pregnant again. Highly recommended!

We were dissatisfied with our experience at Brown Fertility. The facility is beautiful, but staff interactions and business practices were disappointing. My wife and I had tried to conceive for years and genuinely hoped Brown would care about our situation. Instead, we felt like numbers and that the focus was money rather than fertility. Pricing lacked transparency. Our laboratory work was sent to Labcorp even though our insurance did not cover it, and we were billed about $4,000–$5,000 for genetic testing without clear advance notice. Obtaining results was difficult. We were told a doctor had to review them first, but scheduling that review took weeks or months. Obtaining medical records was also difficult. We submitted a website request and signed authorization in person but received no response. After we conceived naturally, our obstetrician requested the records three more times. Dr. Brown did not send them promptly, and every follow-up call required us to explain everything again as if nothing had been documented. This was very concerning and made it seem that once they could no longer make money from us, they ignored us and our requests. We mainly worked with Dr. Duffy. He seemed arrogant and unwelcoming, as though our questions annoyed him. We met Dr. Brown once, and he was very pleasant. Front desk interactions were also poor. Staff seemed cold and unsmiling, adding stress to already difficult visits. Even during our happiest moments, they showed no emotion. Ultimately, we spent thousands of dollars and received no value. It is truly unfortunate, and I deeply regret choosing them.

Bryttani Vance was wonderful throughout the IVF process. I highly recommend working with her. We are grateful that she joined us on this journey.

Vanassa E. was very approachable by email and extremely helpful.

Brown Fertility gave me post-traumatic stress disorder (PTSD) and cost me thousands of dollars. During my egg retrieval, I paid for anesthesia and was assured that an anesthesiologist would be present and that I would be asleep. Instead, I was fully awake throughout the procedure, hyperventilating and in pain rated 9.5/10. I later learned that the Tampa clinic was not licensed for that level of anesthesia and that neither the clinic nor its laboratory had independent accreditation to ensure basic fertility safety and quality standards. Before my prepaid second egg retrieval, I sought reassurance from the doctor, but my treatment was put on hold for months—no calls, no updates, and no follow-up management. They kept my money while leaving me traumatized and without care. Earlier, before we began in vitro fertilization (IVF), I scheduled three consecutive intrauterine inseminations (IUI). Before the third, I personally scheduled an in-person consultation with Dr. Duffy and paid $150 for it. Only then did he acknowledge that continuing treatment was not recommended. Had I not initiated and paid for that meeting, they would apparently have been willing to proceed with a treatment that had a low likelihood of success. Patients deserve transparent, safe, and ethical care. This review is based solely on my personal experience, but I am sharing it to protect people making life-changing decisions so they can do so with trust and proper care.

I love the care to details and the care for clients. Thank you Bryttani for all your help.

Very good!

*************PLEASE READ ********** We feel like we didn’t get treated the best here at brown fertility, we feel like they hooked us in and took our money with no chance of even having a baby. We pursued IVF with Brown fertility as I have endometriosis & low AMH so we knew that was our best option. Now they knew I had these issues and still put me on the wrong protocol and we only received one egg. April 13 was the morning we went in for the egg retrieval. They told us that I would be put under anesthesia for the egg retrieval so I would feel no pain. Well that morning that was not the case even though as soon as we got there and checked in, they asked us for $500 for anesthesia. They take me to the back and start me with an IV with Valium and laughing gas and other antibiotics. I’m laying in the bed still assuming that they are going to put me under for the anesthesia but then they roll me into the surgery room which looked like a small closet. When I asked about the anesthesia, they said oh we gave that to you. We gave you Valium and laughing gas. This a retrieval process was the most traumatic thing I have ever been through in my whole entire life and the most painful. The laughing gas and Valium was not enough because I was still aware and coherent of what was going on in that surgery room. I could hear the doctors talking. I could hear the nurses telling me that I was doing a great job telling me to squeeze their hand if I felt pain and let me tell you, I squeezed their hand like bloody murder the whole entire time. for the egg retrieval process, they insert a 17 gauge needle inside your vagina and being awake throughout their process was really hard. All the egg retrievals that I have seen the women are put to sleep so they feel no pain and here. I am awake feeling all of this pain and they think that that’s okay. when the procedure was over, they rolled me back out to the room. I was covered in blood dripping down my legs and they had nothing for me to clean myself up with. I asked them to get my husband so he could be with me to help me clean myself up. We looked around the tiny room and finally found some wet cloths to clean myself up with and thankfully I had a pad in my purse because they literally left me nothing. They left me there bleeding all messy with nothing to clean myself up with. Then, after a little while, the doctor comes in and tells us the news that they only retrieved one egg. Now there were more eggs in there, but they were not able to retrieve them because I was not fully put to sleep and they were nervous about puncturing and endometrioma instead of an egg because if they did that, then I would have been in more pain. If I was put to sleep, they could have gotten those extra eggs and we could’ve had another chance at having a baby but no, they didn’t put me to sleep and we only retrieved one egg. I get myself dressed and literally just walk out the door in tears because of the heartbreak but also because of the pain they put me through. The next day, the doctor called to let us know if the egg fertilized or not and unfortunately, it did not. What the doctor said next was shocking I wish I would have recorded it because he said well at least we know what to do now for your next cycle. I’m like how could you say that to somebody who just spent $20,000 to do IVF like it’s pocket change. I do also have email receipts of me, communicating with the anesthesiologist, telling me that she was not even in the area the morning of my surgery. She even said I don’t even know why you paid $500 for anesthesia because I was not there. After that, I really questioned everything and the mortality of Brown. I really feel like in my heart. They knew what they were doing and they feel like they’re going to get away with it, but I really truly do not want them to get away with it because they have hurt us so so much and they literally have no idea but I want them to know.

I want to thank the entire Brown Fertility team for their professional care and service. From my first interaction at the front desk, they welcomed me with kindness and professionalism. They communicated very well and always tried to provide the most complete and detailed information. Beyond the front desk, every member of the clinical team showed the same care and professionalism. The nurses were attentive and took time to explain every step of the process, and the doctors were equally outstanding. They showed empathy and always ensured I had all the necessary information. I am deeply grateful to the entire team for their excellent service and compassionate care. Thank you for going above and beyond to make such a sensitive process feel comfortable, respectful, and encouraging.

Absolutely unforgivable negligence—do not entrust your care to this clinic. After a year of treatment and tens of thousands of dollars, this clinic failed me on the one day that truly mattered. They promised results before noon, but on the most critical day, when my fertility would determine my next step, I had to call repeatedly all day. No one returned my calls. No one met the deadline. Every hour mattered, yet no one responded. Two days later, with my results still uncertain, I returned on Friday for another test. Again, I called repeatedly for an update. This time, the staff simply went home for the weekend without giving me the results. Consider that: after a year of treatment, medications, emotional stress, and enormous expense, the clinic staff simply left me without care, answers, compassion, or professionalism. This was more than inconvenient. It was cruel and negligent—a betrayal of trust at one of the most vulnerable moments in a patient's life. How is it acceptable for a fertility clinic to disappear while a patient waits for life-changing results? If you value accountability, compassion, or even basic professionalism, do not entrust your future to this clinic. They are happy to take your money, but when it matters most, they fail in the most unforgivable way.

So far, my experience at Brown Fertility has been wonderful! Although my journey is just beginning, I have met several staff members who were extremely helpful and advocated for me. Dr. Duffy was very knowledgeable during our consultation, answered all our questions, and helped us move forward smoothly with our IVF journey. Bryttani Vance was very kind and helpful during our financial consultation. She answered every question and replied promptly to every email. She went above and beyond to make me feel valued during an already difficult process. In addition, Isabela Arcila, one of Dr. Duffy's assistants, helped resolve an issue so I could complete an ultrasound promptly at another facility because I worked with Brown Fertility while living in Georgia. She always answered the phone and addressed my questions. Thank you to the kind staff and doctors who have helped us along the way! We look forward to continuing with Brown Fertility and bringing our miracle home. 💗

A very professional and honest doctor who attends to patients' needs and answers questions. Thank you.

Bryttani is truly an angel. Over the past year, she has done everything possible to guide and help me and help us understand the entire process and what we need. She is a godsend for anyone who needs extra assistance ❤️

We have just started care at Brown Fertility, and the staff have been compassionate, attentive, and personable. They streamlined the onboarding process, and now we are simply hoping for our rainbow baby! Tori and Bryttani are the best!

Dr. Duffy is one of the most knowledgeable and caring doctors I have encountered in this field. He is an excellent physician with an excellent team.

I had a wonderful experience at Brown Fertility. Throughout the process, the staff were very kind, helpful, and patient. They always took time to answer my questions and made me feel supported at every step. Their professionalism and warmth truly made my journey different. Highly recommended!

This was my first visit! Dr. Duffy listened carefully to all my concerns. He exceeded my expectations and, for the first time in a long time, made me feel valued and understood by a doctor! He showed that he cared about me, which I loved. I would absolutely recommend him to anyone!

Honestly, I am unhappy. The staff collected all my information, and I had detailed conversations about what I wanted. I paid $150 to speak with the physician specialist, but he had an emergency and no one told me beforehand. I do not mean to disparage the nurse practitioner, but I did not pay to speak with her. I had disclosed my age and demographics and said I wanted information about PRP. Staff told me there was no age limit, but the nurse practitioner said today that patients must be 49 or younger. The age requirement should be stated on TikTok and all social media. The knowledgeable-sounding front desk told me there was no limit, yet the nurse practitioner made me waste $150. The office could have called to say the doctor was unavailable, rescheduled, or refunded me. I am 52, and she said performing PRP at 52 was unacceptable. I believe it was unethical to charge $150 for a nurse-practitioner visit when I expected the physician, without rescheduling or telling me I was ineligible. I would never have paid $150 to speak with a nurse practitioner rather than the medical doctor. I feel deceived and deserve a refund.

WARNING—PLEASE READ CAREFULLY: Updated: I am deeply disappointed and feel compelled to share our experience with Brown Fertility. My wife and I first consulted Dr. Duffy in August 2023, hoping to build our family through IVF using her eggs. Dr. Duffy agreed to work toward that goal. Before treatment, the office required $19,960 in advance for estimated costs. After payment, initial laboratory testing was completed. Results in October 2023 showed that my wife was no longer producing viable eggs. Her AMH and FSH levels indicated that the planned treatment could not proceed. Brown Fertility then recommended donor eggs, which was outside our original plan. We explained that using my wife’s eggs and having a genetically related child was important to us and that donor eggs were financially unaffordable. We did not learn our planned option was impossible until after full payment and testing. We requested a refund in December 2023 but received no response, then emailed for confirmation and an explanation. On May 1, 2024, Brown Fertility’s corporate office said the clinic would keep 30% and claimed stopping treatment was our choice. We were deeply disappointed because our original plan had never been viable, which we learned only after prepayment. We do not blame Dr. Duffy, who does not make business decisions, but believe Brown Fertility and financial manager Edwin Salinas lacked transparency and empathy during a vulnerable time. After we shared our experience, Brown Fertility agreed on May 19, 2024, to issue a full refund. We appreciate that, although obtaining it required months of emotional and financial stress. We share our story to help others make informed decisions. Transparency and communication are essential in such a personal journey.

Today was my first new-patient appointment. I am very excited and hope to begin this journey today, have everything go smoothly, and return soon. I recommend this clinic.

It was a pleasure working with Taly, Andrea, and Dr. Daniel Duffy. He carefully reviewed the results and helped me consider relevant context from other medical specialties. They provided practical, thoughtful, individualized care. Thank you!

Wonderful staff and excellent service.

In 2024, we saw two other fertility doctors we were unhappy with before finding Dr. Duffy and scheduling a consultation. Dr. Duffy is easy to talk to, very thorough, and compassionate. He explained his thoughts in detail based on fertility testing from other clinics and our potential treatment options. He was not pushy at all and, unlike the two doctors we had seen before, did not present laparoscopic surgery and IVF as the only option. Dr. Duffy asked me to complete an HSG and a day-21 test. The HSG was a breeze and was done in a private room, making it much less stressful than the test I previously had at another clinic. The office staff are very friendly and helpful. Their NP Lindsay is wonderful—very friendly, compassionate, and understanding—and makes sure all your questions are answered. We did not end up completing fertility treatment with Dr. Duffy because we conceived naturally. If we need to explore fertility treatment in the future, I would 100% seek care from Dr. Duffy. I recommend him as a provider!

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My overall experience was mostly ‘okay,’ and the staff were genuinely kind and courteous. However, I have several concerns. First, driving there felt like a waste of time because they did not really understand why I had been referred. Second, they do not accept my BayCare Cigna insurance. Third, after you are called back, they have you complete genetic testing before you learn that you must pay for it. I usually read reviews before important visits like this. Of course, there are good and bad reviews, but one stood out: the reviewer said they make sure to collect something from you. That is absolutely true, so be aware. My provider specifically referred me for the location's ‘free new-patient consultation,’ yet I still had to pay for something I knew nothing about until after the appointment.

The support I received from the Tampa office team will always be unmatched. Emma answered my tearful calls, Niza hugged me when I was anxious, happy, or sad, and Duffy/Lindsey helped me become pregnant and graduate with no unanswered questions. I will always be grateful. Thank you x10000000.

Dr. Duffy is wonderful. We had 2 IUIs and 3 transfers, and the third transfer resulted in twins. I felt supported and heard throughout the process.

The operations manager at the Tampa location is even worse. Staff say she treats employees like garbage, lies to patients, and likes discussing her personal life while seeing patients. I have been a patient of Dr. Duffy for about 3 years, and this woman seems unable to retain a team. She had excellent staff in 2022, but when I returned this January, almost none of the longtime employees were still there. I wonder why. I would feel terrible if she treated me the way she treats her team. It is very disrespectful to have someone like this in a practice that should be welcoming.

The absolute worst fertility clinic in Tampa. If you have diminished ovarian reserve, do not come here. The level of severity in which they pushed donor eggs was extremely uncomfortable. I told Dr. Cabrera at least 10 times I was not interested in donor eggs and he ignored me. The very next day I got a call from someone at Brown Fertility wanting to discuss donor eggs and my method of payment for donor eggs. I wouldn’t recommend anyone coming here unless you plan on receiving sub-par care and spending A LOT of money. They need to stop being predatory and pushing donor eggs on patients that DO NOT WANT them.