Reproductive Gynecology & Infertility | สาขาแอครอน, สหรัฐอเมริกา

Dr. Maseelall and Joyce were extremely helpful throughout our treatment. Thank you so much ❤️

Dr. Maseelall is exceptionally knowledgeable and skilled. After many challenges, it ultimately took four egg retrievals and two transfers to welcome our rainbow baby. I trusted her recommendations and treatment plans completely every time, and she was always honest with us. Our navigator, Kaitlyn, was truly my lifeline. She supported me through every high and low of this journey and was always responsive and encouraging. We are incredibly grateful to the entire team!

I highly, highly, highly recommend this clinic to anyone hoping to start a family. The staff is warm, friendly, and helpful, and I never felt uncomfortable or afraid to ask questions.

Dr. Nash and Nurse Laura are the stars of this clinic! They are attentive, approachable, and genuinely thoughtful. I highly recommend this fertility clinic, especially these two!

This is my second time choosing RGI/Pinnacle, and I enjoyed every minute of it. The staff is wonderful, and Courtney is an excellent coordinator! Everything was perfect. Thank you for helping us achieve our dream.

My husband and I worked with Dr. Maseelall for years on our fertility journey. She always gave us different options to try. Eventually, she suggested embryo donation. Pinnacle made the entire process very easy. We reviewed donor profiles and selected the right embryos to try to build our family. We now have a healthy, beautiful three-week-old daughter and could not be more grateful! Thank you to the donors, Dr. Maseelall, and the entire staff, and for the trust throughout the process. We were able to experience pregnancy and everything that comes with it. If embryo donation is the path you choose, remember that it is truly a precious gift. If you are considering what to do with your remaining embryos, please know that couples like us will always be grateful for your selfless donation. Every fertility journey is difficult, but we never felt like just a number. The staff was wonderful and showed tremendous understanding and care throughout our journey. We will definitely return to continue growing our family. ❤️

If you are planning to start or grow your family, Pinnacle Fertility is the second home you need for your fertility journey, providing attentive care every step of the way. ❤️ My family and I will always be grateful to the wonderful doctors and nurse coordinators. They made the entire process much easier and gave us tremendous support. Thank you for such a positive experience.

Dr. Maseelall is the absolute best! She has helped us build our family in spite of infertility and I’m so grateful for her. She is knowledgeable and kind. Fertility is not one size fits all, and she takes the time to develop a plan specific to you and your goals. They also set you up with a navigator to help you on the journey. Jillian has been there for all of my questions in between appointments. She answers so quickly! It is so nice having a person to be there through the ups and downs. I can’t recommend them enough!

I have nothing but praise for RGI/Pinnacle Fertility. Our family never felt like ordinary patients here. At every step, we felt heard and supported, even during the hardest moments. The staff are among the most caring and kind people you could ever meet. Thank you for completing our family. You change lives every day, and I hope your efforts are never forgotten. 🤍

I had two successful transfers with this team and am incredibly grateful to Dr. Zolton and Jillian! They were always kind and caring, and Jillian was consistently communicative, thorough, and responsive throughout the process. Whenever I had concerns, they proactively offered to bring me in for an examination to put my mind at ease. Their support and care meant so much during such an emotionally difficult time. After the first transfer failed, we adjusted the treatment plan, and I greatly appreciated the personalized approach based on how my body responded. I will miss working with them!

They gave us a wonderful experience! I highly recommend Pinnacle and Dr. Masseelall!

All the staff and doctors were warm, friendly, and very supportive. I am grateful to have found this clinic and to begin my fertility journey with their help. I highly recommend this clinic to anyone trying to conceive or needing fertility care. My sincere thanks to every staff member and doctor who helped me along the way.

I am very grateful for Dr. Maseelall's attentive care. I could tell she genuinely wanted us to succeed and gave us the best guidance throughout IUI and IVF. Support staff such as Gwen and Janie were always welcoming and smiling, and Dekota's text support was helpful as well! It was a wonderful experience, and we are incredibly excited to welcome our first baby this fall!

Pinnacle Fertility was the perfect partner on our journey and one of the best decisions we made! We were incredibly fortunate to work with Dr. Priya Maseelall, who is truly a miracle worker! She gave us the most precious gift of our lives, and words cannot express our gratitude for her time, attention, and careful planning. We never felt alone, confused, or unsupported. The treatment plan, associated costs, and instructions were explained clearly, and someone was always available to answer our questions promptly. I highly recommend this team to future families!

I'm very grateful for their help in achieving pregnancy. I was so comforted by Dekota, my site navigator, who was very available, reliable, answered all my questions, and offered reassurance throughout my time with them. Melissa, who did most of my scans, was also so positive and reassuring during SUCH an anxious time. Both of them, along with Dr. M, made the fertility journey more bearable. There are multiple appointments required per cycle but there was hardly any wait to be seen--a big plus for me working full time. After multiple losses, I'm finally in my second trimester with a healthy baby!

My wife was a surrogate for another family. Everything went well until the embryo failed to implant. It was heartbreaking to see both the intended mother and my wife so devastated. The first thing the intended mother said was that no one from the clinic contacted them after the bad news. Both women felt like numbers or revenue rather than people. The significant cost of surrogacy should include patient follow-up. It is absurd that they seemed unconcerned about anyone involved. That said, the staff provide good service while you are actively involved. But the lack of follow-up is deeply disappointing and harmful to a family's mental health.

I feel this clinic values profit more than patients. They confidently guaranteed that IVF would be 100% successful and that I would have a baby within a year, so we rushed into the first cycle and then the second. The outcome was terrible: we spent tens of thousands of dollars, both cycles failed, and no explanation was provided. I begged my doctor to help me understand what was happening, but the nurse told me to see my OB-GYN—the same OB-GYN who did not know what was wrong and referred me to a specialist. Fortunately, I found an OB-GYN who continued to support and advocate for me until we discovered the real cause. If those doctors had truly listened, they would have found that I had Addison's disease, which, incidentally, requires a completely different treatment approach from what I received.

I first heard about RGI from friends who became pregnant through IVF. When our doctor said this was our only path to growing our family, we scheduled a consultation. From the beginning, Dr. Maseelall was wonderful. She took time to truly understand our situation and always made me feel supported, especially on important days when she helped calm my nerves. Our navigator Kaitlin was also excellent, always patiently answering my questions and ensuring I fully understood the treatment plan. I also built strong relationships with other nurses during weekly follow-ups, which made everything much easier. After three years of infertility, the RGI team gave us the most precious gift. Honestly, leaving RGI was difficult because they had become such an important part of our journey. We love RGI and recommend them to anyone considering IVF.

I had a wonderful experience at RGI/Pinnacle. They made my entire journey informative and seamless. Everyone there was kind and thoughtful. Dr. Maseelall made me feel completely at ease and genuinely wants the best for her patients. My nurse Courtney also promptly answered all my questions and concerns along the way and was incredibly supportive. I will always be grateful that they helped make my dream come true!

Pinnacle Fertility impressed me from beginning to end. Dr. Zoltan was honest, patient, and thoughtful. My care coordinator Courtney was the support system I had hoped for: attentive, caring, and always encouraging. Everyone, from reception to the physicians, made me feel like family. I am deeply grateful. The process was not easy, but it was worthwhile.

My experience with Pinnacle Fertility has been exceptional. I first met Dr. Maseelall when freezing my eggs in 2020 and returned in 2024 to begin IVF. Through many highs, lows, and cycles, she has remained kind, compassionate, and deeply knowledgeable. Fertility treatment can feel overwhelming and frightening, but I felt her genuine care at every visit. Dr. M was honest and explained everything patiently while offering great reassurance. This balance of transparency and empathy helped me trust the process, even at the hardest moments. My care coordinator Jillian was essential to my journey. Being able to text or call her meant so much. She answered every question promptly and thoroughly and consistently encouraged me. She supported me through difficult days and celebrated my positive pregnancy test. I will always value her kindness and friendship. Words cannot express my gratitude to the Pinnacle Fertility team. They provide more than medical care; they stand beside you throughout with genuine compassion.

From the moment we entered, I felt supported by kind, welcoming, and compassionate people. Their nurse texting service was especially useful, providing timely answers whenever we had questions. I highly recommend this clinic for any fertility needs.

A single consultation costs $350—just to learn whether IVF might be suitable. That was upsetting. The website suggests they are not focused on profit, yet it never discloses the consultation fee, which is misleading. When booking, they simply say, “The appointment fee is $350.” I declined. I wanted to see the clinic and hear their advice, but the price is too high when I do not even know whether IVF is feasible for us.

I had an excellent experience at Pinnacle Fertility! The doctors and staff were very friendly and always pleasant to speak with. I never felt like just a number. I received personalized care, and they always patiently answered my questions. My primary doctor was Dr. Nash, who was consistently kind and encouraging. I also saw several other doctors during different visits... They were all excellent, so you cannot go wrong with any of them! Nurse Gina and the anesthesiologist were also always friendly and talkative, whether before egg retrieval or during transfer. My navigator, Laura, always responded promptly to my messages and made the process much easier! I was with Pinnacle Fertility for about a year and ultimately had a successful transfer. I am now 8 weeks pregnant. I had previously received care at the Cleveland Clinic fertility center, where the treatment plan did not seem truly tailored to our needs. It was also difficult to contact the doctor/nurse, and when I asked about test results, they were dismissive, as though the questions did not concern us. I am so glad I made this decision! It took considerable time and patience to reach this point, but I am confident in our decision to choose Pinnacle and in the choices that ultimately led to our success. If I could, I would keep them as my obstetrician-gynecologist and even deliver there! I would gladly drive an hour :)

We had an excellent experience with this facility and its staff. They genuinely care about their patients and patiently guide you through every step. Whenever you have a question or concern, they respond immediately. Dr. Priya Maseelall is honest, thoughtful, approachable, and knowledgeable. My coordinator, Courtney, was also outstanding. Whenever I had a question or concern, she responded promptly. She always checked on me and guided me throughout the process. She was very considerate and helped me feel at ease throughout. I am extremely grateful to them. I highly recommend Pinnacle Fertility to anyone having difficulty conceiving and encourage them to seek help from these two outstanding women.

If you are assigned to Katlin, the so-called "navigator," good luck... Her communication has consistently been extremely poor. Her communication errors seriously affected my treatment, including giving me incorrect medication instructions. Katlin mishandled my treatment plan and had me take birth control pills that I should not have been taking. A qualified insurance navigator should be proactive, responsive, and accurate. My interactions with Katlin were none of these. We had to follow up constantly, and her guidance was not fully accurate, further affecting our care experience. As expected, the outcome was far from ideal. I believe her lack of professionalism was a major factor in this poor result. Based on this experience and Katlin's lack of professionalism, I believe the clinic should seriously review her performance.

I cannot say enough good things about this clinic. I drive two and a half hours each way to come here. Dr. Zolton is amazing! The staff are wonderful too, and everyone knows my name whenever I come for an appointment. I have never experienced such a caring clinic. I love it here!!!

I absolutely love the Pinnacle team, especially Jillian and Dr. M. They kept me informed, explained everything in clear, understandable language, and genuinely cared about how I felt throughout the process. I am incredibly grateful to have worked with Jillian and Dr. M. Thank you for making the entire process so smooth.

I am very grateful to Dr. Maseelall and nurse navigator Gillian. Dr. Maseelall listened and worked with me on a successful treatment plan. She is candid yet kind, and I recommend her to anyone facing fertility challenges. Gillian is an outstanding patient advocate who always finds answers. She became both my contact and my friend and genuinely wanted me to succeed. Dr. Nash, Dr. Zolton, and all clinical and administrative staff were also kind and wonderful to work with.

Dr. Zolton and my navigator Gillian provided tremendous support and professional guidance throughout. This is a difficult process, but every conversation showed that they genuinely cared about me personally.

I had an excellent experience with Dr. Priya and the Pinnacle Fertility Ohio team. Both of my two embryo transfers succeeded. Dr. Priya made me feel supported, informed, and genuinely cared for from the start. Every step was clearly explained, and the staff ensured I felt comfortable and confident. Their compassion, professionalism, and attention to detail were invaluable. I cannot adequately thank Dr. Priya, Devin, and the clinic for helping fulfill my dream. I highly recommend them for fertility care.

Thank you to everyone at Pinnacle Fertility for making my IVF journey smooth so far. Special thanks to Dr. Pryia Maseelall for helping me overcome challenges and have a child at 46, and to nurse navigator Michelle for patiently supporting me through anxious moments. 😊 I cannot wait to welcome our little miracle. Thank you all!

Dr. Maseelall and her team are angels. After a failed IVF cycle at a terrible fertility clinic, I contacted RGI/Pinnacle, and it saved my life. During my first ultrasound, something unusual was found on my left ovary. A follow-up ultrasound several weeks later led Dr. Maseelall to refer me immediately to a specialist, and it was diagnosed as a stage 1 granulosa cell tumor. Less than a year later, we conceived our miracle baby and are overjoyed. Dr. Maseelall and the staff here will care for you with all their hearts ♥️♥️

Dr. Maseelall, Michelle, Gina, and Ashley are all wonderful! An excellent team! Everyone at RGI/Pinnacle is very kind and helpful 😊

We received excellent care at the Canfield clinic and had a successful egg retrieval in Akron. We then created 3 embryos and welcomed a healthy baby girl last month.

I want to thank the entire team who worked with us and helped our family achieve the happiness we had long awaited. Special thanks to Dr. Priya and her caring assistant Jillian. Their support gave us confidence that I would become pregnant and helped us overcome the stress. Thank you for everything! 🩷

My wife and I spent a great deal of time with the team at Pinnacle Fertility in Akron, Ohio, formerly Reproductive Gynecology & Infertility. We worked with them when my wife conceived our first child, who is now 2.5 years old, and I am extremely grateful for everything they did for us. Since our daughter was born, we have been working with them for about 2 years while trying for a second child, but for various reasons I have not been able to conceive. I underwent several IUIs, ultrasounds, and two surgeries, with a third scheduled because of polyps and fibroids. Unfortunately, because we live out of state, we are moving to their sister clinic to begin IVF. I am sad to leave because we had the best team, especially our coordinator, Caitlin. Caitlin stayed with me through difficult moments and tearful phone calls as I struggled to conceive a second child. I was fortunate to meet her during an ultrasound and speak with her in the office. She spent countless hours, even checking in on weekends, to ensure my appointments were scheduled, laboratory results received, tests and imaging arranged, and that my OB-GYN had completed all preparations for both surgeries. I cannot say enough good things about Caitlin. She is deeply committed to helping people like me who struggle with infertility and conception. I sincerely wish we could continue with her and the Akron team. Anyone fortunate enough to have her as a coordinator will be in excellent hands. She is the kindest, most attentive, empathetic, and organized coordinator I have worked with, and I am grateful she supported me through the hardest times. Thank you to the Akron team for everything!

I recommend them 100% to anyone experiencing infertility. They made everything so easy. Every staff member I worked with or met was wonderful. They absolutely exceeded expectations.

It was nice journey and thanks for all support we got.

I felt more like a number than a patient—someone willing to give them money rather than someone they genuinely cared about. At every weekly ultrasound before my embryo transfer, my doctor, whom I will not name, made the same joke: “What a terrible morning!” It was fine the first time, but not by the eighth. After our last embryo failed to survive thawing, which was devastating, no one from the office called to check on us or ask what we wanted to do next, if anything. Someone from the laboratory simply called with the news and hung up. We chose to go elsewhere because we felt they did not truly care about us as individuals.

First, we struggled with infertility for over 7 years and had painful experiences at many clinics. Infertility feels dark and lonely, and you feel like just a number. Before coming here, we had 4 intrauterine inseminations (IUIs), one resulting in a chemical pregnancy and one causing an allergic reaction. We also had an unsuccessful IVF cycle. We had no answers, only assumptions. We had nearly given up when a close friend referred us to Dr. Maseelall. We were treated completely differently from the start! Dr. Maseelall wanted to repeat all testing from the beginning, listened to every concern, and reviewed our full infertility history. My husband's sperm morphology was 0. Other clinics said this was fine because his other values were good, but Dr. Maseelall wanted further testing and referred us to Dr. Kovac. That deserves a separate review, but we found answers there! After my husband's varicocele surgery, we waited six months and returned to Dr. Maseelall for an intrauterine insemination (IUI). The IUI achieved a pregnancy, but unfortunately it was ectopic. This was devastating, but I always felt closely monitored. Dr. Maseelall suspected an ectopic trend. On the way to my six-week follow-up, I developed severe pain, and ultrasound still showed nothing in the uterus. Dr. Maseelall gave me two options, and we proceeded immediately with successful surgery. We planned to wait two months before in vitro fertilization (IVF), but somehow conceived naturally! None of this would have happened without this clinic and Dr. Maseelall. I am now 12 weeks pregnant, and without her or this clinic, we would not be here. Other fertility clinics made me feel worthless, but Dr. Maseelall and RGI never did. She works miracles! I also want to recognize my nurse coordinator Dekota. Having a nurse coordinator available during treatment who responds almost immediately and with great care relieved so much stress. Dekota is amazing! The clinic also assigns both a nurse coordinator and a billing coordinator throughout the process, which removes half the stress. Other clinics do not offer these services! Everyone at the Akron clinic was outstanding—from the warm front desk welcome to Kim, who drew so much of my blood, haha, to the nurses, nurse practitioners, and others. They cared for us attentively throughout our fertility journey! I cannot speak highly enough of RGI, Dr. Maseelall, and the entire staff. If you are considering coming here, I hope this review reassures you!

The clinic's operating model feels very large and money-driven. Every doctor is undoubtedly skilled, but they do not have time to truly help you. Infertility is complex and emotionally difficult, and I disliked feeling like a small number in a huge database with no one genuinely paying attention. Billing issues can also be a nightmare.

Jillian and Dr. Maseelall provided exceptional help to my partner and me. Our experience here has been wonderful, and the treatment results so far have been encouraging. I am very grateful. Jillian is outstanding and answered all my questions and concerns. I greatly appreciate the hospital grant that gave me this opportunity. Everyone here is positive and optimistic. 10 out of 10! Thank you again!

Our fertility journey is over, but words cannot express our gratitude to RGI—to Dr. Nash, Dr. M, Kim, and Jillian. Three years ago, I began taking medication for egg retrieval. After retrieval, I had 2 day-6 embryos. At the first transfer, because the embryo developed slowly, I transferred 3 embryos; he has just turned 2. I clearly remember where I was when Kim called with the results of the third embryo transfer and prepared to schedule the first ultrasound. Nine months later, we transferred our final embryo; she has just turned 7 months old. These three years have been remarkable. Kim and Jillian held my hand through everything, including a missed embryo-transfer monitoring appointment that gave me the chance to see Kim again, this time for bloodwork. They are true stars. Forever grateful.

Let us begin with billing. Before doing anything, verify your insurance coverage. They told me my insurance did not cover certain services. I insisted that it did, but they said they would not bill my insurer because of an audit. I practically had to beg for the information needed to submit a claim independently. The billing department is also poor at returning calls and emails. Dealing with them caused tremendous stress. The next issue is patient education and communication. When we began this journey last year, I wanted to participate in the 100% IVF success program. Their website said to call for more information, so I did. They told me that you had to be at least 37 and have a known medical condition. I thought it did not apply to me because I was 34 and had no medical conditions. Their website now lists the program qualifications in detail. After reviewing them carefully, I should have qualified. I was either lied to or misled, and that is deeply frustrating. There is almost no communication between doctors and patients. At appointments, you see whoever is available. They appear and disappear, so good luck asking questions. Everything is rushed. Patient education is also poor. I did not receive post-procedure education until my third embryo transfer. There is more to my situation, but I will not share my medical history on Google. As early as January or February, I told the doctor that I felt uncomfortable as a patient there. I felt treated like a number. We spoke, and that was all. Nothing changed. After our final transfer failed in July this year, I spoke to the doctor again. I said I felt like nothing more than a paycheck. There was no communication, and if I wanted to speak with someone or better understand test results and progress, I had to pay more. I want to add that, in my view, texting a coordinator is not communication. It is fine for appointments, but reasonable concerns or questions should be addressed in person or by phone. We have one embryo left and are seriously considering discarding it because we lack confidence in this practice. I am close to giving up because our current approach is not working and I have no answers. Are there answers for me? Is there anything else we can do? I do not know. Before the last transfer, I tried to communicate with the doctor, but asking these questions alone cost me $200. It felt disgusting, as though I could only receive answers about my treatment by paying more money. ****Updated July 15, 2025**** Although our last embryo transfer was successful and our daughter arrived last month, I am keeping my review. After one helpful conversation with the doctor and the addition of a new nurse navigator, the final transfer went much more smoothly. The billing department is still terrible. I am leaving this review because I felt I had to be assertive to be treated as a person rather than a statistic. To be clear, I have no issue with my doctors. They are kind and professional. My concerns are with their practice.

My husband and I have been treated by Dr. Nash since March, and I cannot speak highly enough of him and his team. With a doctor like him, you receive exceptionally attentive care. He is highly knowledgeable and experienced. I told him the direction I wanted from the beginning, and although our chances were not ideal, he was very supportive. I never felt pressured to do anything I was not ready for or comfortable with. My nurse assistant, Ashley, is also one of the kindest people I have met. She was gentle and thoughtful throughout the process. During our successful conception journey, I often texted her with problems and concerns. She reassured me every time, and ultimately we succeeded! Courtney also served as my assistant while Ashley was on leave and was equally excellent. They truly made this challenging, emotional process easier to manage. Heartfelt thanks to Pinnacle Fertility Akron! 💛

Pros: Dr. Nash is warm and friendly. I was assigned a personal nurse navigator whom I could text during business hours. She responded quickly, and Julie was wonderful. The staff at the Akron clinic were friendly, efficient, and provided good service. Cons: Everyone must take birth control so egg retrievals can be batched, but I was not told this until I began working with this clinic. This can be detrimental for people with diminished ovarian reserve (DOR). As a DOR patient, I felt completely abandoned at this clinic. My previous clinic told me I had good eggs and that we just needed to find them. This clinic moved to donor eggs after one round. I know my case is challenging, but as a DOR patient, I would not recommend this clinic to other DOR patients. I may not succeed at another clinic, but I did not feel comfortable attempting a second round here. My assigned financial navigator communicated poorly, nothing like my assigned nurse navigator, which made trying to change clinics very stressful. Overall, the doctor and care were good, but I do not recommend this clinic if you have DOR. If you do not have DOR, this clinic may be a good fit for you.

Either thieves or incompetent. Never give them money—you may never get it back. We scheduled a virtual appointment that required a 50-dollar deposit. We canceled 4 days in advance because of the poor reviews and because they asked me to pay more, saying, “Your insurance does not cover it.” I checked with my insurance company, and they said the exact opposite. I then called twice about the refund, and they said they would process it immediately. They never did. I had to dispute the charge with my bank to get my money back. Overall, the way they run this company is terrible. My advice and opinion is to stay away. *****Updated June 22, 2025, based on their response. It is ridiculous that they are asking me to call after I already called several times and got nowhere. Why would I call you again?!?!

I was there for 10 days, and the staff threatened me. The menu could have offered more variety.

Every staff member and provider I met was wonderful! They responded quickly whenever I called or messaged. In-person appointments were quick and convenient, and all my questions were answered. They gave me more information than anyone else had. Infertility is already difficult and stressful, but they reduced my stress and truly cared about me! My husband and I are very pleased with the service and care they provided! ❤️

My husband and I started IVF at RGI in January. We were paired with our nurse navigator, Michelle, who was warm and friendly, calmed our nerves, and always responded promptly to our messages, whether during the day or on weekends! Next, we met with Dr. Nash to discuss our IVF journey. He was very patient and carefully reviewed several protocols he thought would work best for us. Although the process can be stressful, having him as our doctor made all the difference! We were very fortunate to complete the transfer, and I truly do not think any of it would have been possible without him. Thank you, Dr. Nash! To the rest of the staff, you are all amazing!

I can’t say enough good things about Dr. Zolten. After 15 years of infertility and eight miscarriages, we came to her carrying so much heartbreak. She met us with compassion, honesty, and a thoughtful plan. There were a lot of hiccups along the way, and Dr. Zolten had to make some difficult calls—but those careful, sometimes tough decisions are exactly what led to our success. Now, we’re finally pregnant with our miracle baby. Dr. Zolten is the kind of doctor who truly sees you, supports you, and doesn’t give up. We’ll forever be grateful.

Dr. Zolton and her team are truly first-rate. Infertility is difficult, but having her as our doctor made the hard days much easier. She is patient, informative, diligent, and truly tailors care to you. Her knowledge and professionalism set her apart, and we could not have completed this process without her and the entire RGI team. If you need an excellent healthcare team and advocate, look no further—this is the place to build your family! 10/10

I had an absolutely wonderful experience with RGI. My clinical navigator (Jillian) is phenomenal, responsive, compassionate and knowledgeable. She gave me much comfort in the year and a half we worked to get our miracle baby. Dr. Zolton is THE most wonderful doctor, she truly cares for her patients and is always available for concerns. She has successfully led us through every step of our journey, including an unexpected surgery! I will be forever grateful to her. We will be back for the next baby!😊

I was very fortunate to work with Dr. Maseelall as my physician and Joyce as my navigator. We started at another clinic but felt like a number and were lucky to find RGI. Infertility is extremely difficult, but my husband and I felt Dr. Maseelall's treatment fit our journey very well. She did not treat us as a number; she wanted to identify the real cause of our infertility and give us the best chance of having a child. Dr. Maseelall went above and beyond. Although the process was long, emotional, and sometimes disappointing, we are now expecting our first child in a few months. Joyce and Dr. Maseelall were supportive, informative, patient, and empathetic through every high and low. I would recommend them to anyone. Special thanks also to Shi at the Independence office; she has an incredible spirit.

I completed two egg-freezing cycles with Dr. Zolton and had a wonderful experience. The entire RGI team was friendly and helpful. Even when I moved to Columbus between cycles, the process remained seamless: Dr. Zolton could still oversee everything, and I returned to Akron for retrieval. I hope I never need to use the eggs, but if I do, I will certainly return to Dr. Zolton and her team.

I established care with RGI in July 2024. My husband and I had an unsuccessful IUI cycle in August. My patient care navigator at the time was wonderful, but she has since left. I also have no complaints about Dr. Zolton. However, we were unhappy with the practice overall and ultimately sought care elsewhere. Everything felt centered on money, even to the point of refusing to release our own specimens. I first asked about transferring my samples in February, and we fully started the process one month later in March. Had the clinic clearly explained every requirement at the beginning, we could have planned accordingly instead of scrambling before an IVF cycle. We were told only about storage and transfer fees. At the last minute, we were suddenly informed that a past-due balance, never previously mentioned, also had to be paid before our specimens would be released. I also repeatedly had problems with RGI regarding insurance. I strongly advise prospective patients to verify everything directly with their insurer rather than relying on RGI. Billing manager Camille even said my insurance should not have been billed for a specific charge, yet it was billed and denied. In effect, they withheld my samples because of an error unrelated to me. This was particularly frustrating because RGI requires all costs to be prepaid before any appointment. If you do not or cannot pay, the appointment is canceled without exception. The existence of a past-due amount was therefore a complete surprise because I had always been required to pay before appointments. Camille was entirely unhelpful and showed no compassion or understanding. Unfortunately, this was not limited to her; it seemed common throughout the clinic, with only a few exceptions providing a better experience. The lack of empathy made an already stressful process even harder. Fertility treatment is already emotional and stressful. I expected professional, transparent, and clear service, but did not receive it. Last-minute financial demands added unnecessary pressure to a time-sensitive, deeply personal journey. We ultimately paid to avoid delaying our IVF cycle, but the experience left us very disappointed. I waited until our specimens were no longer in their possession before posting because I did not trust them to handle the samples properly if I spoke sooner. Transparency should be a priority in a field requiring such major financial and emotional investment. I left a message for the executive director, and to her credit she called back that day. Although I appreciated the prompt response, I was essentially told this would be used as a “teaching moment” and handled internally. The truth is that compassion cannot be trained; it either exists in the culture of care or it does not. Sadly, it was severely lacking in our experience. We are relieved to be finished with this clinic and would never return. I hope others consider our experience before entrusting something as important and sensitive as their fertility journey to RGI. Edit: RGI has now added a $150 charge to the transfer fee we already paid and refuses to release our specimens until everything is paid. This is another example of their disorganization and money-first approach, which is completely unacceptable for a fertility clinic. Again, avoid this clinic at all costs—they put profit before patients.