Kindbody - ชิคาโก เวสต์ลูป, สหรัฐอเมริกา

Fertility clinics are like a gamble. They work for some people, but not for us. Of course, we cannot blame the clinic for everything, but they are not entirely blameless either. Kindbody's approach to fertility treatment feels like blindly trying different medications and needles in the hope that something will work. Unfortunately, nothing worked for us. After several IVF cycles, we were diagnosed with 'unexplained infertility,' yet no one asked about our diet, exercise, sleep, or other lifestyle factors. 'Unexplained' is an easy—and dismissive—conclusion when you lack curiosity about your patients. Beyond their overall philosophy, I was also very dissatisfied with how Kindbody tracks patient outcomes. We were told that they do not track outcomes for intrauterine insemination (IUI) procedures at all! For all we know, they may never have had a single successful case. Some of their health advice was also irresponsible. They told us that Tylenol is 'safe and effective' during pregnancy. Although this subject is indeed controversial—see the article by Bauer et al. in Nature Reviews Endocrinology—disregarding the available evidence is reckless. When evidence conflicts, caution is essential.

I have been a loyal Kindbody patient for many years and am immensely grateful to the care team, who helped us conceive our daughter after 12 IVF egg retrievals and a long fertility journey. However, my experience with embryo storage and communication has left me deeply concerned. I did not learn that my embryos would be transferred to another storage facility in another state until I began asking questions. Throughout the process, different staff members gave conflicting information about whether the embryos were being transferred, who would be affected, and what options patients had. Communication has been frustrating. Conversations in the portal are marked as resolved, making it difficult to ask follow-up questions or obtain clear answers about where the embryos are stored and what the future arrangements will be. These embryos represent years of treatment, significant financial investment, procedures, emotional hardship, and our future family plans. When decisions are made about where embryos will be stored, patients deserve timely communication, consistent information, and transparent safeguards. If you are considering Kindbody, I strongly recommend keeping copies of all agreements, saving every email and portal message, and asking detailed questions about long-term embryo storage policies and procedures.

I am very disappointed with my experience at Kindbody. We were essentially forced to choose this clinic because our previous doctor was preparing to open her own clinic and laboratory, leaving us with very limited options for continuing treatment. Kindbody's lack of communication and accountability was extremely frustrating. For more than three weeks, our urologist's office repeatedly tried to contact Kindbody to schedule an appointment and coordinate treatment. Despite their best efforts, they received no response, causing us to lose valuable time during a critical stage of fertility treatment. We ultimately waited more than three weeks for an appointment, with almost no communication from the clinic during that time. No one proactively contacted us with updates, scheduling information, or next steps. For fertility patients, treatment timing can significantly affect outcomes, so this level of delay and lack of coordination is completely unacceptable. The entire experience not only wasted time but also caused unnecessary stress and made us lose confidence in the clinic's ability to manage patient care effectively. Patients deserve timely communication, accountability, and coordination among their healthcare providers. Unfortunately, Kindbody failed to meet these expectations.

Everyone was very kind, helpful, and professional. I am a patient at Onto Health.

Everything at the clinic was wonderful—from the receptionists to the nurses and doctors. Their service was both friendly and professional. This was my second visit to Kindbody 👍

I truly wanted to give five stars because we greatly appreciate the warm, attentive staff, who deserve five. The billing department deserves one. We were required to prepay estimated costs not covered by insurance, yet after the procedure they sent another bill and withheld our embryos until it was paid. They acted as if we had not prepaid. When I reminded them, they finally removed the duplicate bill. I then realized we had overpaid because the estimate exceeded the final charges. Somehow they did not notice when applying the prepayment, and I had to request a refund. Without my review, they would have kept the overpayment and charged again for the same service. They had many opportunities to catch the errors, never apologized, and payment history even began disappearing from the billing portal. A $1,300 payment vanished as though it had never existed, forcing me to check my credit-card statements. Keep detailed records and triple-check everything or you may lose money. Anyone billed after treatment despite prepayment may have been charged twice. Be careful!

I was frightened and nervous when checking in this morning, but everyone, from registration and my nurse to the anesthesiologist, doctor, and all procedure staff, was wonderful and helped ease my anxiety. I felt reassured. Within minutes I was discharged and beginning recovery. Everything went very smoothly. Special thanks to my registration nurse Jordon, who patiently answered my many questions and was so kind ❤️😊 Thank you, Kindbody.

It has been nearly a year since I have been to any Kindbody clinic. They are just recently sending me statements of outstanding balances from visits nearly two years ago. It's zero surprise to me however since every administrative experience from scheduling to authorization was a nightmare while I was a patient there. Why not throw billing into their issue pile? One of the visits is a $900 charge that I just recently starting getting texts for. After more investigation on my end, I realized this is the same charge that they stated over a year ago that they were going to write off. If you call, no one on their billing department can explain or do anything about it. Then they open a "ticket" for someone to just send a message in the portal. It's a joke of a practice and I'm so happy to ALMOST be rid of them!

Do not see Dr. Alvarez at Kindbody. It was the worst decision of my life. If you were previously a patient of Dr. Jeelani, go to her new clinic. She is highly skilled. Switching to him is a major step backward. His medication protocol will not promote egg development, and you may even ovulate during stimulation. He is not suited to fertility medicine and should do something else. I am not saying this because I was unsuccessful with him. I stayed at Kindbody because all my materials were there. I worked with both doctors, and their approaches are not comparable.

Our surrogacy journey began with Vios Fertility, which was later acquired and renamed Kindbody. Despite some challenges during the transition, we ultimately received the care we needed. Our fertility specialist, Dr. Alvarez, was very attentive, and we will always be grateful that he helped us realize our dream. One area for improvement would be communication with support staff, ancillary staff, and third-party navigators, who were sometimes difficult to reach.

Absolutely terrible. They seemed good at first, but once treatment began, no one appeared to know what was happening. Getting an appointment with a doctor was nearly impossible. It felt like dealing with a call center that simply followed a script and never adapted to the situation.

I highly recommend Dr. Jilani and the Kindbody team! Dr. Jilani is amazing—compassionate, exceptionally supportive, quick-thinking, and always insightful. I had struggled with diminished ovarian reserve for two years at another clinic without success before being referred to Dr. Jilani. From the first consultation, I knew this fertility journey would be different. We became pregnant in less than a year, and I am incredibly grateful. Dr. Jilani is not only highly skilled but also genuinely kind and caring. Everyone on the Kindbody team was outstanding—from the nurses and surgical team to the other physicians involved in my care. Every interaction was professional, supportive, and positive. I cannot say enough good things about Dr. Jilani and the Kindbody team. Highly recommended!

Because of insurance, I visited three different fertility clinics, but Kindbody was by far the best! Communication was very prompt, and I never felt confused about the next step. Everyone was extremely thoughtful. I cannot put into words how grateful I am. Kindbody restored the hope we had lost this year!

I wish I could give Kindbody zero stars. It is the most disorganized company I have ever worked with. They made mistakes at every step—from losing my medical records three times when transferring them from my previous provider, whose retiring doctor was the best, to scheduling errors and nurses giving inaccurate information. Now, after five years of their terrible service, they have lost the paperwork I signed to donate my remaining embryos to research and are demanding $1,000 in embryo storage fees. I have spent nearly a year trying to resolve this, only to receive incorrect information, be passed around, and be dismissed. Infertility is painful enough. I thought I had moved past it, but Kindbody has made it worse while refusing to take responsibility for its errors. Do not go here!

The experience was difficult but incredible. Honestly, if you have to go through this ordeal, it is exhausting, but I could not be more excited about the result. Dr. Jeelani is amazing. All our questions were answered, even the small ones I wanted to ask just to see whether they were appropriate. She was our second doctor, and I am so glad we left the first doctor we consulted and chose Dr. Jeelani. We now have the most precious little baby and are preparing for our second. We are very happy with the outcome, and the staff were excellent during both procedures.

Our treatment journey was far from easy because of unforeseen medical challenges. We completed several FETs with frozen embryos before finding the right protocol for me. I was diagnosed with premature ovarian failure several years ago, and during treatment we discovered some systemic inflammation. Despite multiple failures, Dr. Jeelani's team of nurses and sonographers made the process smoother. Whenever we needed to adjust the treatment plan or received a negative pregnancy result, Dr. Jeelani reached out personally. She even checked on us after bad news. Dr. Jeelani also tried some treatments that are not mainstream but have been discussed in recent medical literature. By the end of treatment, they felt like family. We were very sad, but also excited, when we graduated at 10 weeks pregnant.

"From despair to holding our miracles..." After several failed IVF attempts at different clinics, I entered Dr. Jheelani's office with a heavy heart. She looked at me and said, "Don't worry, we'll try again." From that day forward, she and her wonderful team filled me with hope. They never said, "What if it doesn't work?" but always, "It will work." I chose to transfer two embryos because I longed to become a mother... and now I hold two beautiful twin daughters in my arms. They are 5 months old, healthy, and perfect. I will always be grateful to Dr. Jheelani and her team for turning my pain into joy. To everyone still struggling—please do not give up. Miracles happen here. 💖

My experience at Kindbody Fertility Clinic was very disappointing. My initial consultation with Dr. J was awkward because too many people were on the call. From the beginning, I felt rushed into treatment without an appropriate explanation of or attention to my specific circumstances. After 3 IUI cycles and a year of trying naturally, Dr. J quickly pushed me toward IVF without exploring other options or considering why treatment had not worked, even though I was only 30. The nurses were kind, but the rest of the experience felt impersonal and disorganized. I was pushed into a "DuoStim" cycle that did not work and then pushed to bank embryos. After several failed transfers, I miscarried at 12 weeks and only later learned that my chronic endometritis had not been treated properly. My new clinic and subsequent biopsies and treatments confirmed that a 7-day course of antibiotics was insufficient. The clinic's approach felt like a kitchen-sink strategy—expensive medications and add-ons with little supporting evidence. After the initial consultation, I rarely saw Dr. J again, only nurse practitioners whom I felt had no personal investment in my care. Scheduling became increasingly difficult as the clinic moved to a third-party call center, adding even more stress. On top of everything, I was overcharged by nearly $4,000, and it took months to receive a refund. I could not even get a response from billing until I threatened legal action. Overall, I would not recommend Kindbody Fertility Clinic. The lack of personalized care and poor communication made an already challenging journey even more difficult.

I have never posted a negative review before, but because Kindbody has owed me just under $1,000 for more than a year, according to their own calculations, and has still not sent the check they have promised for more than four months despite repeated follow-ups, I feel I have no choice. This is on top of several other terrible experiences. I truly loved my doctor, but she is no longer there. This place seems to keep declining, with little consideration for patients amid bureaucratic and administrative struggles. It is deeply disappointing. I hope no one else has to go through this.

An amazing experience with a difficult process. They were supportive the whole way.

I completed my first egg retrieval yesterday, so this review reflects my experience at this location. Overall, Kindbody is a very busy organization that gives families an opportunity to build their families. The process was smooth for me, but I would note the following: 1) Communication is poor. Your file passes among different RNs, coordinators, and others who do not know your treatment plan, so you must repeatedly explain your medications and treatment. They also close messages within 5 minutes of sending them, so if you have a question or concern, you must send another message elsewhere. The on-call line is slow and inconsistent. Several times I was told to take medication I did not have, showing inconsistent communication about my plan. I had to rush around obtaining medication and spend extra money. 2) Before starting, I met my assigned doctor virtually only a few times and then once in person before retrieval. I chose her because of positive reviews and hoped for more interaction, but that did not happen. She explained the process well when we spoke, but afterward I was always communicating with other members of the “care team,” and I was unsure whether they knew me. I have heard that patients of other doctors there receive more personalized care or retrieve more eggs per cycle. Because this process is costly, it is important to make the most of it. 3) Once treatment began, laboratory and ultrasound appointments were easy to schedule, and everything was visible in the portal. I usually booked everything before leaving, which is important because slots fill quickly. If you live closer to another Kindbody location, you may be able to complete testing there, though I believe procedures occur only at certain locations. 4) The retrieval itself felt extremely rushed. Before and after the procedure, I did not feel well and felt like a cow being pushed along a conveyor belt until I left. There was little communication about how the procedure went or my future care plan, so I left after being sent to the waiting room. This was probably the most disappointing part, along with the limited communication among everyone involved in my plan. 5) Overall, I would consider returning, but if I find somewhere that makes me feel more like a person than a number, I may choose it instead. I hope for a successful outcome from this location because this is an extremely expensive and time-consuming process.

Thank you, Dr. Jeelani, for blessing us with two sons! 🩵🩵 Thank you to the entire Kindbody team!

We are still waiting for our baby, but Dr. Alvarez and all the Kindbody staff and nurses have been wonderful! My care has been excellent and timely.

We are so glad we had the opportunity to work with Dr. Beltsos and the team. Because of my medical history, many doctors told us to consider surgery or adoption. Kindbody helped us safely conceive our miracle baby boy. We cannot express our gratitude. Thank you!!

After years of infertility and so many doctors not listening to me, Dr. Jeelani made it happen! We love you and the KindBody team!

Dr. Louden at Kindbody is wonderful. Many thanks to all the staff at the Wicker Park and West Loop offices. Because of the care at these offices, we were fortunate to have a healthy, happy baby girl.