Pacific Reproductive Center | โคโรนา, แคลิฟอร์เนีย | ศูนย์รักษาภาวะมีบุตรยาก, สหรัฐอเมริกา

I am extremely disappointed with my experience at this clinic. I initially went there to freeze my eggs, but after months of delays and poor communication, I decided to discontinue treatment. The doctor lacked empathy and was dismissive of my concerns, and I never felt valued. They even made me drive from Irvine to Corona over the long Christmas weekend, adding needless stress to an already difficult process. Most frustrating of all, it took nearly five months just to receive basic lab results. Egg freezing is a highly time-sensitive process, and such a long wait is completely unacceptable. Communication was poor throughout, and I often felt that no one was taking responsibility or giving me clear answers.

My OB-GYN referred me to this clinic for further evaluation of severe bleeding and irregular periods that had persisted for nearly a month and a half. At first, everyone seemed sincere. When I spoke with Dr. Salem, she showed concern and took the time to understand my situation. We then had lab tests done. I thought this clinic would be better. After that, everything went downhill, and Jennifer never communicated with me. She told me to upload the results to the app or email them to her, and I did both just in case. Then what? I kept calling, emailing, and leaving messages, but received no reply. There was no response from her either. I felt ignored and became increasingly frustrated. My appointment was in March. Nothing progressed. Jennifer never returned my call. It is now June. I am tired of waiting, calling, and emailing. I have decided to find another clinic and see if I can obtain an appropriate referral. A warning to couples like my husband and me who are on a long fertility journey: do not be misled by the doctors' reassuring words at the initial visit when they say they will help us. In the end, they wasted our time, energy, and money. I recommend choosing another clinic with better reviews and greater reliability. I regret not reading the reviews carefully before making an appointment. I suggest that the clinic improve its staff's communication and time-management skills. It would be best to hire more staff to support the clinic and improve the quality of service.

Unfortunately, my experience at Pacific Reproductive Center was terrible, even though some friends recommended it. They were extremely disappointed by the treatment I received there. One of the biggest problems I encountered was poor communication and a lack of professionalism, especially from my coordinator, Jennifer. Regarding my leave request paperwork, I was repeatedly told it would be sent, but there was a different excuse every day. Timely communication is essential during fertility treatment, especially while managing work arrangements and recurrent miscarriages, yet I consistently felt ignored and unsupported. I also found inaccurate information in my February medical records. On February 12, I texted about a faint positive pregnancy test 14 days after my IUI because I later began spotting and had a history of miscarriage, including chemical pregnancy. However, the record states that I “called” on February 20, which I did not. It also states that I checked the test several hours later and that it was “most likely an evaporation line.” This information is incorrect. The faint positive appeared within minutes of testing, and spotting began later that evening. Inaccurate medical records during infertility treatment are extremely concerning. As the problems escalated, I repeatedly asked to speak directly with Dr. Shala to address the issues with my coordinator, but I never received a response. I often felt my concerns were not handled appropriately. Several times, when I tried to report my concerns about Jennifer to other staff, they simply transferred me back to Jennifer herself rather than to a supervisor or doctor. In addition, despite multiple follow-up emails, my medical records were withheld for nearly two months, and many emails went unanswered. I ultimately filed a complaint through my insurance company and requested further investigation of my experience and the handling of my records request. Shortly after formally reporting the staff member's conduct and communication problems, I began receiving notifications that my coordinator had viewed my TikTok profile, even though I was not connected to her through any social media account. As a patient, I found this highly inappropriate and unprofessional, so I saved screenshots of the multiple notifications I received that month as evidence. Infertility treatment is already physically and emotionally exhausting. Patients deserve accurate medical records, professional service, transparent and timely communication, and to feel heard when they raise concerns. Unfortunately, I did not receive those things here, even though they could save you time and money.

Their disregard for our time was extremely disappointing. My husband and I arrived on time but waited an hour before being called for our consultation. We wasted valuable time that we could have used for errands, and by the time the doctor saw us, the day was nearly over. This was the worst customer service we have ever experienced, and I will never return to this clinic. Many other IVF clinics offer far better customer service and attitudes.

I had a terrible experience with Pacific Reproductive Center. I contacted a coordinator to schedule a consultation, but she never responded, so I had to call the main office to reschedule. On the day of the appointment, it felt like ordering at a fast-food drive-through. Dr. Salem was clearly unprepared and obviously wanted to end the consultation as quickly as possible. She ‘reviewed’ my partner's records and said he looked fine. We need fertility treatment because he has certain issues, so that made no sense. I understand they may be busy and have many patients, but if you cannot take the time to speak properly with a prospective patient, do not accept the appointment—except, of course, they make plenty of money. Very disappointing. Do not waste your time or money.

I do not recommend this clinic. I felt that Dr. Shalam did not truly help me become pregnant outside of IVF, which made the treatment options feel financially motivated rather than patient-centered. I was very disappointed with my overall experience with the clinic staff and care team. Communication was poor, follow-up was lacking, and staff sometimes seemed cold and insensitive. When I raised concerns, they even asked whether I had considered changing clinics, which felt unwelcoming and inappropriate. I became pregnant through intrauterine insemination (IUI), and I clearly stated that my main issue was maintaining a pregnancy, not becoming pregnant. Despite this, the clinic did not proactively offer additional support or medication. I had to advocate for progesterone, and even then the prescription was delayed. My hormone levels, including luteinizing hormone (LH), progesterone, human chorionic gonadotropin (HCG), and follicle-stimulating hormone (FSH), were not monitored as they should have been. She also did not clearly explain the follicle count on my ultrasound, so I had to call the next day with more questions. When I requested progesterone injections, I waited over a week for a response—and ultimately never received the medication. Likewise, when I requested access to my medical records, it took repeated follow-ups before access was granted. I had been a patient at this clinic since November 2025 and experienced a missed miscarriage, followed by only one ultrasound. The lack of follow-up care during such a difficult time was extremely frustrating. Overall, I felt I had to continually advocate for treatment and that my care would not be prioritized unless I actively followed up. I regret not leaving sooner. If you are considering fertility treatment, I strongly recommend looking at other clinics.

If you are looking for doctors and clinical staff who truly care about you and your baby, this is the place. Dr. Shala is amazing. She never gave up on me and always told me the truth rather than simply what I wanted to hear. I am a nurse myself, and I must say that Dr. Shala's ethics are exceptional; she genuinely cares about her patients! Nurse Daysy goes above and beyond. She calms my anxiety and always responds with understanding, even when I call feeling nervous. Daysy fully understands how I feel and the difficulties of living with polycystic ovary syndrome. She is definitely one of the clinic's best nurses. Another favorite nurse is Jennifer, who always makes me laugh and brightens my mornings. If you have been searching for a high-quality fertility clinic and doctor that truly cares, this is the right choice.

I would never give her even one star. I wasted my time and money. Many other fertility clinics care about you and do not make you waste money. I wasted money on an ultrasound—she charged me but spent only 5–6 minutes performing it. Another fertility specialist found the root cause. Dr. Salem constantly insists on IVF. She gives you the wrong follicle count and frightens you into thinking you cannot conceive naturally. The coordinator Michelle was also very slow and took a month to respond. Thank God they changed coordinators, but they need to change the doctor too. Please do not waste your money and time here. Both matter during your fertility journey.

No. If you truly want to become pregnant, find a better doctor quickly. This clinic is not suitable for patients with recurrent miscarriage because she does not know how to identify the root cause. She constantly pushes IVF and frightens you about your low AMH. Do not have an antral follicle count ultrasound here—I repeat, do not. She will give you an incorrect or low count. She spends only 5–6 minutes on the ultrasound, yet you pay $300 😂.

The office staff are helpful and pleasant, but nothing exceptional. I completed fertility testing here and planned to begin IVF using my insurance. I had even worked very hard to obtain fertility coverage through my employer, and this was the first clinic I considered—a waste of time. Dr. Salem was not helpful, and I believe she was dishonest. I already knew I had a 4 cm fibroid on the outside of my uterus. Dr. Salem performed an ultrasound in May to examine my ovaries. She looked very quickly and incorrectly told me my right ovary could not be seen on ultrasound and therefore could not be used for egg retrieval. I have had many ultrasounds since developing the fibroid and was never told an ovary was not visible. Unlike previous doctors, she did not try adjusting the probe angle or repositioning my pelvis to view the right ovary. My insurance covers two retrievals, and I cannot help feeling that she wanted to exploit that benefit, hoping I would need two retrievals because I was “limited” to one ovary. I then sought a second opinion from Dr. Rosencranz at Reproductive Health and Wellness Center in Laguna Hills. Two weeks ago, he performed an ultrasound and said both ovaries were clearly visible and accessible for retrieval, and he counted follicles on both. He said the previous opinion reflected either inexperience or potentially predatory motives. Either way, I do not want such a doctor “helping” with my IVF journey. Infertility and a miscarriage have already caused my husband and me tremendous stress. Waiting three weeks for a second opinion while believing I could not use both ovaries was very difficult and upsetting. I am extremely dissatisfied with Dr. Salem's negligence and pray she does not mislead other patients who may know less about their bodies or be less able to recognize deception. Also, the price for embryo PGT is outrageous: up to $5,000, while other clinics charge $400 to $800 per embryo. I absolutely do not recommend this clinic. Go to Dr. Marcus Rosencranz in Laguna Hills. He is more experienced and charges more reasonable fees.

We are so glad to have found such a wonderful, caring team. We could not have made it through this difficult period without them.

After three devastating miscarriages, undergoing IVF again was one of the hardest experiences we have faced emotionally, physically, and mentally. Having Dr. Sarah beside us made all the difference. Dr. Sarah is not only highly knowledgeable and skilled in her field but also deeply caring and compassionate. She never rushed appointments and always took time to listen carefully to our concerns and emotions. With her, we never felt like an ordinary case. She treated us like family and handled our weathered hearts with care. She guided us through every step with kindness, understanding, and empathy. During moments of fear and uncertainty, her calm presence and genuine care gave us hope and comfort. We are deeply grateful that she is our doctor and wholeheartedly recommend her to anyone on this journey. She truly cares, and that means everything to us.

The staff were very friendly. I worked with Dr. Salem but saw her only about 3 times. I handled everything with my coordinator, Michelle. Everything went smoothly until my first failed cycle. Then they were no longer available and did not communicate as they had before. I had to follow up constantly, and they made promises they did not keep. I had a second transfer without success. Dr. Salem said she would have Michelle call me about further testing, but I never received a call. I had to email Michelle to tell her what Dr. Salem said would happen, but nothing happened. I should have recognized the warning sign earlier when Dr. Salem told Michelle to send me a list of supplements to begin taking. I never received it. Michelle merely said to take a prenatal vitamin for now and that she would send the list later, but no list was sent. I felt they had no hope that I would become pregnant, so they gave me many excuses. I had to email Michelle and tell her that I was trying to become pregnant, but their lack of follow-up and communication was making it difficult. Six months have now passed, and there has still been no follow-up.

This company's office staff are, at best, extremely unprofessional and lack the experience or skills to communicate with someone by phone and answer questions. At worst, they are disrespectful and rude. Management appears to step in when staff are unable or lack the ability to resolve an issue, but is equally poor, if not worse. If communication fails, there is not even a way to determine how bad or good the service is.

The best experience ever! Before going to Reproductive Fertility Center, I saw another fertility doctor and left feeling defeated and alone. I am so grateful I found Reproductive Fertility. Their staff are truly wonderful and helpful!!!! I am expecting my first child in March 2025! None of this would have been possible without them!!!!

When my partner and I first walked through the doors of Pacific Reproductive Center, we felt nervous, afraid, and uncertain about the future. For years, we had been told we could never have children of our own, and we had nearly lost hope. But from the moment we met the incredible staff at Pacific Reproductive Center, our outlook began to change. Dr. Sara Salem and her father are truly outstanding doctors who approached our journey with unwavering honesty and compassion. They never sugarcoated the process but always made us feel supported and cared for, even during the most difficult moments. Their commitment to guiding us at every step and keeping us focused on the light at the end of the tunnel was truly inspiring. Then there was Daysy, an angel who became our pillar throughout this roller coaster. She patiently answered every frantic call, email, and question, no matter how small or insignificant it seemed. Her kindness, empathy, and genuine concern for our well-being kept us calm and positive even when the journey seemed endless. The entire staff at Pacific Reproductive Center, from receptionists to the financial team, demonstrated unmatched knowledge, professionalism, and compassion. They treated every patient like family, offering steadfast support and encouragement at every step. Now, after two failed cycles, my partner and I are overjoyed to be expecting our first child together. It is a dream come true, and we owe it all to the incredible team at Pacific Reproductive Center. If you are looking for a fertility clinic that will provide the utmost care, respect, and compassion, Pacific Reproductive Center is the right choice. They will restore your confidence, fill your heart, and help you bring the miracle of life into the world.