Fertility Centers of Illinois - ฮินส์เดล, สหรัฐอเมริกา

Alyssa, the ultrasound technician, was genuinely caring and attentive. I have seen other technicians before and had mixed experiences, but Alyssa was completely different. She immediately made me feel relaxed and comfortable. The women at the front desk are also always so friendly and welcoming.

I am incredibly grateful that I chose Fertility Centers of Illinois and Dr. Uhler to guide me through my IVF journey. From the beginning, Dr. Uhler was thorough, attentive, and extremely knowledgeable, putting me at ease throughout a process that was emotionally and mentally challenging. She truly took the time to make sure I felt supported at every step. The care team at the Hinsdale clinic was also wonderful. The ultrasound technicians and phlebotomists were always so kind and compassionate, and seeing them was genuinely a bright spot during stressful weekly monitoring appointments. Even the front desk staff were consistently welcoming, friendly, and helpful. Most importantly, Dr. Uhler and her team made my embryo transfer day feel so special. My husband and I left feeling incredibly happy. We truly could not have asked for a better experience. I am now 30 weeks pregnant with a baby boy, and I have Dr. Uhler and her team to thank for helping make this dream come true. I would recommend Dr. Uhler without hesitation to anyone struggling with infertility. She truly is the best.

We thank Dr. Uhler, Nurse Selena, and FCI for giving us our miracle baby! Our state had only one fertility clinic covered by insurance. After one failed IVF cycle, that clinic insisted on donor eggs and refused to change its medication protocol. Dr. Uhler truly listened to us instead of focusing only on our low chances. After a cycle had to be canceled because of poor ovarian response, she simply said, ‘That did not work; we will try something else.’ She understands both the science and art of fertility treatment, and our second IVF cycle gave us our perfect baby boy! FCI coordinated monitoring and laboratory work with an OB-GYN clinic 200 miles from Chicago, so we only traveled to Chicago for egg retrieval and embryo transfer. If you want a second opinion, I highly recommend trying FCI even if you are not in the Chicago area. We are so glad we did!

Fertility Centers of Illinois in Hinsdale provided exceptional care for our family. Every staff member we met was caring, thoughtful, supportive, and highly knowledgeable in their field. I would recommend them to anyone seeking fertility treatment.

We graduated a few months ago, and today I am delighted to announce our baby's sex. Although I developed some complications from ovarian hyperstimulation, Dr. Sepp managed my care very well. Do not miss the chance to see him; he can quickly help you achieve your dream of completing your family.

I would give zero stars if I could. After a full year of unnecessarily stressful treatment, I finally transferred to another clinic. With my new doctor's help, I realized I had been misled into believing I was in premature menopause and that donor eggs were my only option. Today, exactly one year after learning that one embryo was genetically abnormal and nonviable, I discovered that FCI is still charging me to freeze that embryo because they never sent the embryo disposal forms for me to sign. I thought they could not cause me any more trauma! If you are seeking fertility treatment, I strongly recommend consulting several clinics and obtaining a second or even third opinion. FCI's policies are designed to improve its statistics, not to provide the care you truly need.

I had a consultation there and personally witnessed the nurses and front desk staff treat another patient very poorly simply because the patient had not clicked a check-in link sent only an hour earlier. The doctor was acceptable, but when I tried to tell her what happened at the front desk, she waved me off. While my husband and I waited in the room for further consultation, we saw another patient's health information left on the table. This was a serious HIPAA violation.

My experience at the Hinsdale clinic was extremely disappointing and completely unacceptable. I drove 30 minutes to my appointment and arrived early, only to be turned away immediately because I had my child with me. My appointment was canceled on the spot. No one had ever told me that children were not allowed, whether during booking, confirmation, or any advance reminder. This is not a minor detail. It is essential information that directly affects whether patients can attend their appointments. This total lack of communication is unacceptable. Worse, the clinic was empty, yet they offered no solution or accommodation. They simply said I would need a new referral to reschedule, wasting my time and delaying an already time-sensitive treatment process. Fertility treatment is not casual. It requires precise timing, coordination, and emotional investment. The clinic's lack of empathy, flexibility, and basic communication is deeply concerning. This experience seriously undermined my expectations of their care and professionalism. Proper communication could easily have prevented all of this. Patients deserve better.

The front desk receptionist was rude and hung up on me when I needed to provide important information. I will never return and do not recommend this place.

I started my journey at FCI and have now officially graduated, and I wanted to take a moment to share how grateful I am for the incredible team. Dr. Uhler was knowledgeable, patient, and genuinely caring. She took the time to explain every step of the process, answered all of my questions, and always made me feel supported during what can be an emotional and overwhelming journey. The nursing team was equally amazing. They were always kind, responsive, and reassuring. I also want to say thank you to the front desk team. They were always welcoming, organized, and helpful with scheduling. Every interaction was pleasant, and they made the entire experience feel smooth and well-coordinated. FCI truly has an outstanding team. I am so thankful for the care, professionalism, and support I received throughout my journey. I couldn’t have asked for a better experience.

I underwent three embryo transfers at Fertility Centers of Illinois (FCI) in Hinsdale, Illinois, beginning July 1, 2024. It was a long journey—the first transfer, a medicated cycle, failed; the second resulted in an ectopic pregnancy; and the third fortunately resulted in a twin pregnancy. After about one year and eight months of treatment at FCI, I am now being referred to my OB-GYN for ongoing twin pregnancy care. I especially want to thank Dr. Uhler. She is attentive, thoughtful, and highly skilled. She followed up promptly after important milestones and showed genuine care throughout the process. Her care made a tremendous difference in my journey. My first transfer was handled by Dr. Sipe, but my experience was very different from my experience with Dr. Uhler. Communication was difficult, and I found him hard to reach. Although a natural cycle was an option and personally felt easier for me to manage, I was strongly advised to use a medicated cycle. The front desk staff, including Karan and Seyeda, were very kind and supportive. I recommend scheduling early because they see many patients, many of whom are facing emotional challenges. Being proactive about appointments can improve response times. Erica, who performed my ultrasounds, was gentle and patient and always willing to answer my questions, which I greatly appreciated. Overall, my experience improved significantly after changing doctors. I believe FCI has strong clinical capabilities and continues to improve its customer service. However, your experience may vary depending on the doctor and care team you see.

If you are a woman feeling nervous about the IVF journey, find the courage to go to FCI—they will take excellent care of you. I have never experienced such attentive care. Fertility treatment can be frightening, but knowing that my husband and I were in such capable hands reassured us at every stage. We will miss Karen and Sayeda, who kept the clinic running smoothly and efficiently. Their smiles and caring words always comforted me when I needed it most. I loved having my ultrasounds with Stacy, who was always enthusiastic, warm, and helpful. There were several other wonderful clinicians whose names I unfortunately cannot remember. I am very grateful to all the highly skilled nurses, including Brittany, Natalie, and Jessie. They never made me feel that I asked too many questions, even though I had many! They kept me informed about my progress and helped us feel confident about treatment each week. I also wish I could remember the phlebotomist's name because she was excellent and kept everything running smoothly. The embryologists were very kind and highly skilled. Finally, special thanks to Dr. Uhler and Dr. Nani. They are extremely knowledgeable, careful, and thorough. I am very grateful that my acupuncturist recommended this clinic. FCI made my dream of becoming a mother a reality. My husband and I are deeply grateful and look forward to working with them again because this is truly a place we trust.

The care team and finance department communicated poorly. Finance never told me I had to provide proof of continued COBRA coverage before the cycle began, even though coverage had already been approved. Being told to stop after starting, despite having insurance, was devastating. Fortunately, the insurance issue was eventually resolved, and the nurses were very kind. The phlebotomists in Hinsdale are excellent, especially Ayeesha, who is patient and kind.

I had an appointment with Dr. Christopher Shipp, and overall the experience was very good. He clearly explained the next steps, answered my questions, and made me feel comfortable with the fertility plan he proposed. I therefore decided to continue treatment with him. However, I initially felt somewhat uncomfortable because of the language barrier. Although the doctor speaks Spanish, the consultation began in English, and when I asked to continue in Spanish, I sensed that he was uncomfortable. He also commented that I had lived in the United States for so long without speaking English. This was the only part of the visit that made me uncomfortable. I appreciate his professionalism and the information he provided. During such sensitive treatment, I believe it is essential for patients to feel respected and comfortable communicating in their own language.

My wife and I have just graduated from care, and I cannot say enough good things about the entire team. From the front desk to the clinical staff, their service consistently exceeded expectations, especially considering the number of patients they see. Despite that volume, every visit was excellent, and every clinician and doctor patiently answered all our questions! I am extremely pleased with our experience here, and we would very likely return if we need care again. Thank you all for your attentive care and for helping us achieve our dream of becoming parents! 🥲🥳🎉🎊

At a low point in my fertility journey, I finally came to FCI. I had already been to two clinics, experienced multiple miscarriages and failures, and even traveled out of state. I told myself I would try once more close to home. Everyone at FCI welcomed me warmly, from the gentle greetings from Karen and Lynn—and now Sy, who is always cheerful and kind—at every visit, to Lisa R.'s familiar face, to the attentive care I received during my procedures in Chicago. Everyone made me feel that they were cheering me on! Words cannot express my gratitude to Dr. Uhler for her expertise and dedication in creating this miracle—after my eighth embryo transfer, I was finally pregnant! It is all thanks to FCI, and my family will be forever grateful! Thank you all so much!

We just graduated from FCI and we go to both the Mokena and Hinsdale location. We absolutely love going to Hinsdale, especially our ultrasounds with Lisa R who takes her time, and goes through every part of the image with us! We are so grateful to her for making our graduation day so special as she celebrated with us. Thank you FCI!

I don't recommend FCI. They treated us like we were just a number. the treatments are cold and sterile and they are not sensitive to how traumatic and urgent this is for you. and they don't care if their plans line up with the timing of your cycles. If you're looking for treatment around this are, I recommend that you go to Advanced Fertility Centers of Chicago in Downers Grove or try North Western.

My experience at FCI Hinsdale was truly wonderful. Fertility problems are complex and stressful, but everyone at FCI did everything possible to make the journey as easy and pleasant as possible. The nurses and front desk team were always welcoming, helpful, and supportive. Dr. Sipe is exceptional, exactly the kind of doctor you need during fertility treatment. I greatly appreciated his honesty and directness, along with his kindness and sense of humor. He was always willing to answer questions or address concerns, which meant a great deal to me. Dr. Sipe gave my husband and me a clear path that ultimately led to our healthy baby boy. Fertility challenges are never easy, but if you are on this journey, I strongly recommend FCI Hinsdale. We are extremely grateful to Dr. Sipe and the entire team for helping bring our son into the world.

This team is terrible. They treat no part of the process with urgency. We had to follow every step closely to make any progress. I provided the initial sample. They processed it within 4 days but gave us no feedback until I called two weeks later to request the results. Our insurance application was approved, and they said processing would take two weeks. Given our schedule, we pressed them to handle it immediately or lose another month. They refused to provide the paperwork until we spent 6 hours on calls over two consecutive days. We had to force the FCI team to submit the documents directly to our insurer because they did not treat the matter urgently. They were unhappy that we would not accept no, but approval was ultimately obtained. We proved it was possible and did not require two weeks; it simply required initiative their staff lacked. Instead of improving and doing their jobs, they dismissed us as clients because we expected the same urgency as every couple in our situation. They dismissed us after our first unsuccessful IUI attempt, despite Dr. Sipe’s high success rate. FCI staff have no empathy for the stress patients endure. They dropped us because we expected them to perform well. The arrogance of the entire staff is unbelievable. To Megan Honke: We did not disrespect the staff. We asked your team to provide the services promised and show the urgency every client in our situation deserves. You dismissed us because we proved you could do better but refused to do so. To Dr. Sipe: Your team was challenged to perform well. We proved that paperwork can be processed promptly when there is urgency. We did everything possible to understand every step and follow your professional recommendations. I agree with former patients that your nurses’ instructions are unclear, so we asked for clarification. Does that make us disrespectful clients? We did not swear; we used common sense. Your team dismissed us simply because we challenged the status quo.

Janae performed my blood draw perfectly and without any pain :)

I cannot say enough good things about Dr. Sipe and his team! From Karen and Lynn at the front desk to the thoughtful, gentle ultrasound technicians Erica and Stacy, everyone is wonderful. It is always a pleasure to see them at the Chicago clinic too. Nurses Danielle and Lexie provide friendly, welcoming, and responsive care. I felt that all these women showed genuine compassion during such a personal journey.

Working with the financial coordination team and portal system was terrible. All procedures require insurance approval before treatment. Once submitted, the financial coordination team handles authorization. Although we were assigned a contact, these employees seemed to leave the clinic frequently. I was passed among many people and never received a direct answer or a returned call. We were assigned a nurse who communicated all steps through the portal. Our assigned nurse, Selena, stayed with us throughout and responded promptly. However, her answers were very generic and did not appear tailored to my treatment plan. I had to reply for clarification about what to do next to ensure we followed the correct steps. It is frustrating when a nurse does not seem to review your chart before responding, especially because fertility treatment is so time-sensitive and medication-specific. The bloodwork and ultrasound staff at the Chicago Kingsbury clinic were friendly, prompt, and efficient. We enjoyed working with those nurses and technicians. We may choose a different fertility clinic for our next child.

After I was diagnosed with PCOS, my husband and I began working with FCI to explore our options for pregnancy. Dr. Sipe gave us a very clear plan. After one IUI cycle with Clomid and a trigger shot, we became pregnant. Everyone at FCI was supportive and helpful and answered every question along the way. I highly recommend FCI and Dr. Sipe to anyone trying to conceive.

We had a great experience at FCI Hinsdale! I could always schedule appointments around work, especially during every-other-day blood tests and ultrasounds. Karen and Lynn at the front desk always made me feel welcome and eased my appointment anxiety. Iyeshia is an amazing phlebotomist who made frequent blood draws easy, especially for someone who struggled with them in the past. The ultrasound technicians were helpful and knowledgeable. Dr. Sipe always listened to our concerns, answered every question, and developed a successful treatment plan. He gave us confidence and reassurance entering our cycle. We highly recommend the FCI team!

Dr. Uhler truly changed our lives! When we met her, we had been trying to conceive for more than three years. I had left another fertility clinic and felt completely hopeless. Dr. Uhler was honest yet hopeful and very kind, which gave me hope again. She guided us through every part of the process and answered our simplest and most complex questions. The entire staff was kind and patient. After 5 years, we were pregnant. They had to tell me twice because I could not believe it. When my daughter was born and I held her, I thought about all the stress and heartbreak and how worthwhile it was. I also thought of Dr. Uhler and the staff, who stood beside us through every high and low. 2.5 years later, we have a spirited child who keeps us busy and guessing. On long days, I remember how I waited for her and thank God for FCI and the miracle they gave me.

You need someone better answering the phone when people are willing to spend a large amount of money with you.

I was recently a patient at FCI. I began hopeful but ended disappointed and heartbroken. My husband and I had tried for nearly two years without success. When my obstetrician suggested treatment, I requested a list of recommended offices, and this was at the top. My husband had already completed some testing there, so continuing my testing and treatment at the same office made sense. However, there were many red flags from the first appointment. For my consultation about recommended tests, they sent the check-in link to my husband instead of me, then treated my inability to complete it as a major inconvenience even though they had never sent it to me. When my husband said he had completed it two hours before the visit and we should be checked in, receptionist Karen was clearly displeased. After confirming that they had my correct phone number but sent it to the wrong person, she curtly had me complete another form and wait. During the consultation, I felt very anxious about some recommended tests. I understood they were necessary for answers, but I did not have to be thrilled about becoming a human laboratory rat. When I seemed uncertain, the doctor said, “You know you have to carry and deliver the child, right?” This was unnecessary and unprofessional. I never refused testing; I was nervous because it was an emotionally intense, stressful experience and expected the medical team to understand. I was wrong. Each return visit for testing was worse. I am very anxious about blood draws because they make me nauseated—not because I cannot complete them, but because I become lightheaded. When I told the phlebotomist, she said, “You need to get used to it because you will be stuck many times.” That is not what I expect a professional to tell someone who may vomit or faint, but we proceeded. When I returned for a saline ultrasound, I did not realize a student would perform it until she was already in the room examining me. Initially I was comfortable with her work, but she could not properly use or remove the speculum and pushed and squeezed it into positions that made the normal cramping much worse. By then, I did not think asking her to stop would go smoothly. Perhaps that was my mistake. At the treatment consultation, the doctor recommended Clomid IUI and said it was too late to start that month, so I should call on day one of my next cycle to schedule. I did. I called on the first day and spoke with Karen and Lynn at the front desk to request an IUI appointment. They had no idea what type of appointment I needed, despite having my chart in front of them, and the available treatment times were completely unrealistic. They said the only opening was 10:15 a.m. Monday or Tuesday. How is that realistic? People work. When I asked, Lynn curtly replied, “I do not know what to tell you, but they know.” Soon after that call, I requested my records and left two voicemails for the office manager, but heard nothing. This office is completely unprofessional, and I would not recommend any FCI location.

Charise made my lab work painless—I did not even feel it!

Everyone at the Hinsdale clinic was very welcoming and friendly. When dealing with fertility issues, it was reassuring on my first visit that everyone, from the front desk to the ultrasound technician and phlebotomist, was so kind and informative. I liked the encouraging messages on the board beside the waiting room.

Alex is absolutely the best nurse. She is both professional and caring. Sometimes she has to deliver bad news, but she is there with a hug when needed. I trust her completely and am grateful that she was part of my journey.

Their operations and systems are a joke. The coordinator has not answered calls for weeks or returned calls to our primary care provider, further delaying care that was already delayed. No one seems to understand their computer system. During our last visit, a doctor was reviewing data from 3 blood tests earlier and prescribing based on it, even though the current data were very different. This has been a terrible experience. We have to undergo IVF, and no one at FCI seems to care about their patients.

This clinic does not care about its patients. Many of our friends came here and had to seek help elsewhere, just as we did. The staff tell you, “No news is good news,” but when there is bad news like we experienced, they do not follow up. They also told me to visit additional labs that the doctor said were unnecessary, so their requirements are confusing. We raised our concerns with the doctor, who said he had “followed up” with the office manager we asked to contact us, but the office manager never did. Again, there is no commitment to patients. In addition, the male fertility doctor told me to take medication and return in 30 days. It has been almost 30 days, and despite two follow-ups, he still has not sent the prescription to the pharmacy. Do not seek fertility care from this practice!