Reproductive Care Center - แซนดี, สหรัฐอเมริกา

Extremely poor communication.

I would not recommend this clinic. It was acquired by a private equity group a few months ago, and I have had nothing but problems since then. Their pricing and financial documents are confusing, with very little price transparency. At first, they said they would honor the prices from before the private equity acquisition for 6 months. Now they say I need a written quote from the previous clinic, and then say that even with one, they will only honor the price for one cycle. They require additional tests that are not medically necessary but are mandatory under clinic policy to continue treatment. We waited more than an hour for several appointments. After every ultrasound, I have to keep contacting the medical team to ask about the treatment plan for the following month. They never tell me the ultrasound results during the appointment. I have not seen my attending physician in months. During my last intrauterine insemination, while I was in excruciating pain as the catheter was being inserted, the clinic doctor told me I should take my husband to Chick-fil-A for a meal because his sperm count looked good. It was incredibly insensitive. I decided to end my intrauterine insemination journey early because this clinic caused me far more stress than any possible benefit.

This is the worst clinic I have ever seen. I emailed them with a billing question because I wanted to update my insurance information, but no one responded. Now they have actually sent my bill to collections.

Reading these reviews leaves me both heartbroken and relieved because I now know that we were not alone in having such a terrible fertility treatment experience with this company. We chose this fertility clinic with great hope, but unfortunately, our experience was profoundly disappointing. After my treatment was suddenly interrupted, we spent more than a month trying to understand what had happened and why we were receiving contradictory information. Despite asking repeatedly, no one on the medical team could provide a clear and consistent explanation. Fertility treatment already demands a great deal of patients' energy and money. Patients deserve clear communication, transparency, and compassion throughout the process. We received none of these.

I ultimately transferred my care to another fertility clinic, and the difference has been significant. During my initial evaluation, my new provider reviewed my records and recommended additional testing and diagnostic work that had not previously been completed. It was frustrating to learn that important aspects of my fertility evaluation were still missing after months of treatment. Combined with the ongoing communication issues, inconsistent information, and difficulty getting timely responses throughout my care, I did not feel supported or confident in the coordination of my treatment. Fertility care is incredibly time-sensitive, and patients deserve clear communication and a thorough evaluation from the start. In addition, it took 8-9 months before I even had my first IUI, and I was constantly given contradictory information. The day before I was supposed to start my IUI cycle, I was told that I could not proceed, leaving me in tears. Hours later, I was told that I could proceed after all. There was too much back-and-forth and poor communication. I went here because they accepted my insurance, but I have chosen to pay out of pocket at another clinic because this experience has been so poor.

This place is terrible! It is one of the most disorganized organizations I have ever encountered. The first time I called, their phone system was awful. When I finally got through, the person's connection was so bad that I could not understand a word, and she simply transferred me to voicemail without calling back. I emailed all the information needed to schedule an HSG and did not receive a response for two days. I then received calls from two different women. During the first call, I could hear her talking to someone in the background. I have never heard anyone sound so confused, and she gave me incorrect information three times. I eventually learned that their equipment had been broken since the beginning of the year, which is absurd. I hung up and was about to call the doctor who referred me when a second woman from this office called, completely unaware that someone had called me minutes earlier. How can this place be so disorganized? Worse, both women had poor attitudes. I called the referring doctor and told her never to recommend this place to anyone. It is terribly managed. Do not go here. I would bet all their machines are broken.

After eight years of marriage without becoming pregnant, we sought help from Dr. Maas at RCC. We completed many tests and ultimately chose intrauterine insemination (IUI). Nurse Tayla performed the IUI, and we became pregnant. We are expecting our first baby next month. The fertility journey was difficult, but we are very grateful to the RCC team for their kindness, expertise, and help. Thank you, Dr. Maas, Tayla, and RCC! We are incredibly grateful for everything you did for us!

I started working with them in 2024, and things initially went well. I had surgery in 2025 and had to postpone some treatment. When I returned in 2025, they made me repeat almost every test, and two of the results were still incorrect. When I returned to repeat them, they wanted me to sign a form agreeing to pay for another blood draw, but I refused because they had made the error. They then told me I had to undergo genetic screening before they would develop any treatment plan, such as Clomid or another trial treatment. My husband and I decided against genetic screening and told them we declined. They then said that if we declined genetic screening, we had to receive genetic counseling before they would consider a treatment plan. They are only interested in making money and pressure you into things you do not want. They also charged me a fee to obtain my medical records. I would not recommend them to anyone.

They are extremely disorganized. They performed tests I did not need. Jesse, the head nurse, was very unprofessional and lacked empathy, which is clearly essential when helping women with infertility. I hope she was simply having a bad day rather than always being this unprofessional and rude. It is extremely difficult to reach them with simple questions. I returned 60 seconds after my appointment with Dr. Maas because I had forgotten to ask something and found four nurses behind the desk, yet none had answered when I called 20 seconds earlier. Nurse Autumn spoke badly about their finance department, saying they were “always painfully slow to respond to clients.” Jen in finance also criticized the nursing department, saying they were “a little disorganized,” though she had no idea when Autumn had said this. Their working relationship clearly has problems. I found it strange that they would speak so unprofessionally about their own team. I regret wasting my time without checking the Google reviews first. I have started working with Utah Fertility Center, and they respond promptly and professionally. I recommend choosing Utah Fertility Center to avoid the disappointment I experienced at Reproductive Care Center.

I began treatment at RCC in September 2025 and am now moving to a new clinic. Most staff seemed friendly and genuinely caring, but I encountered an unbelievable number of problems. Some of the issues were: 1) You rarely see a doctor. I initially saw Doctor Bluer but met him only twice during my entire time there: once when he performed an ultrasound and once for a scheduled appointment that was rushed and lasted 15 minutes. My polycystic ovary syndrome (PCOS) is complex, and unless I asked directly, they rarely explained my condition or blood test results. After Doctor Bluer retired, I was transferred to Dr. Moss but told it would take two months to see her. After months of treatment and thousands of dollars, why should I wait another two months to see my doctor? 2) The HSG incident. I had an HSG at RCC, and the experience was terrible. The procedure itself was fine, but afterward the nurse said she 'didn't see what she needed to see,' implying that my tubes might be blocked. Two days later, another nurse called to review the results and said everything was normal. When I explained what the first nurse had said, she was confused by my alarm. The nurse who performed the procedure did not call until five days later to say everything was normal. I spent those five days extremely anxious, believing I might need to proceed directly to IVF. That delay was cruel. I also felt she prolonged the procedure trying to obtain clearer images but may not have known what she was looking for. 3) Insurance nightmare. Fortunately, my insurance covers medication, but getting RCC to help was a nightmare. I often had to buy medication directly from them instead of using insurance because they repeatedly failed to contact the insurer in time for me to order it. Once, I sat in their waiting room and said I would not leave until they contacted the insurer for prior authorization, yet I still did not receive my medication on time. When medication is required on a specific date and they cannot help promptly, the anxiety is intense. Infertility is already stressful, and they made it worse. 4) Conflicting or missing information. Nurses and nurse practitioners repeatedly gave inconsistent answers, so I did not know what was correct. They never explained my blood work or other test results. After obtaining my records and visiting other fertility clinics, another doctor explained all my blood work and records in 10 minutes. RCC never took the time. For example, my AMH was extremely high, which can pose risks during IVF, but RCC never told me. I discovered on my own that it was far above the normal range. 5) They lost my blood test. The clinic laboratory lost or mislabeled my sample, so I had to repeat it. 6) An administrator asked me to choose my treatment without consulting the clinical team. After an unsuccessful IUI, I called RCC to ask the medical team what to do next. An administrator returned my call and asked what I wanted to do and what she should schedule. I was confused because she could not answer medical questions. I told her I was not a medical professional, so how could I know the next step? It was bizarre that they expected me to decide without speaking to a nurse. This reinforced the broader problem: they never seriously reviewed my medical history. 7) Unless you do your own research and advocate for yourself, you will not receive a good treatment plan. I have many more concerns but limited space. I do not recommend this clinic.

Overall, I personally would not recommend RCC. We began working with RCC in 2022 after my husband developed a condition related to diabetes. Before that, we had conceived three times without intervention, resulting in two children and one loss at 18 weeks due to a genetic abnormality. I had no fertility issues. We had always conceived easily and had never experienced an early miscarriage. Based on testing performed by another doctor, RCC told us IVF was necessary. The results showed low sperm motility, which, given my husband's unusual condition, was the only reason to choose IVF instead of intrauterine insemination (IUI). As a nurse, I questioned the accuracy of those results because the testing was intended to detect his rare condition, not assess fertility. I called a nurse to ask whether another test should be done to confirm. She said there was no need because they already had the other doctor's results. I accepted that because this is not my specialty. We began IVF. During preparation for egg retrieval, they performed a semen analysis, and every measure, including count and motility, was normal. On retrieval day, the doctor was surprised by the sperm quality and said that, based on the information from our initial consultation, IUI would actually have been sufficient. We also chose a plan under which we paid first and RCC would then submit the charges to insurance. We even paid an extra fee for this. My insurance covered $10,000 in fertility treatment. We prepaid about $22,000 in August 2022, plus all medication costs, but did not receive a refund until February 2024. I called repeatedly and heard the same response each time after they reviewed my account: 'We are very sorry. You are right, this needs to be submitted, and we will handle it soon. It may have been missed because of staff changes.' This kept happening. They did not submit my claim until July 2023. My insurer told me RCC was not permitted to bill me that way and should have submitted the claims first. When RCC finally began submitting bills, the situation became even more complicated. New charges appeared on my account despite my full prepayment, and staff repeatedly called for payment. I told them I would pay nothing until my account was reconciled, especially because they were duplicating charges during the process. One woman aggressively tried to place me on a payment plan. I refused because I had already paid everything out of pocket and they actually owed me $10,000; I was not going to pay the additional $13,000 she kept demanding. Resolving this was extremely stressful and frustrating. To their credit, my medical care was excellent, even though the first transfer was unnecessary. I had no complaints about the process, and the first transfer went very smoothly. Because we had frozen eggs, we had a second transfer in 2025. It was less smooth and had some minor issues, mainly because my body seemed ready to ovulate on its own while they tried to prevent it. My clinical care was still good, and the staff were friendly. However, you rarely see a doctor. Most visits are with nurse practitioners (NPs), which is not ideal, and their explanations are inconsistent. There were still frustrating moments, but overall the second experience was acceptable. I am still processing everything. I have many concerns, but I am grateful for my children.

Heidi was extremely attentive, answered all my questions, and made me feel very comfortable!

Good afternoon. I would like information about fertility treatment. Thank you very much.

I called RCC to schedule an embryo transfer, and Jada answered. With all due respect, Jada sounded like she was high. I repeated myself three times before she understood that I only wanted to schedule an embryo transfer, and then she asked, ‘You want a consultation for egg retrieval or embryo freezing, right?’ No... wrong. We discussed insurance, and she said she was pulling up the relevant part of the system. I said I would open my Select Health app while she did that. I heard her breathing through her mouth for several minutes before she finally said, ‘Hello?’ Yes... I’m here. Between that and some of her other comments, I canceled the appointment because it felt like a bad sign, especially alongside other poor reviews.

This clinic did not treat me well. I had an appointment Thursday, left work early, and my husband also left early. We drove 45 minutes, only to be turned away because my period had not ended, even though I had been told menstruation was required for the test. Despite my just reporting cycle day one, they scheduled me for the prior Monday. I rescheduled for the next Monday, but they called that morning asking me to postpone because they had double-booked. Then, five minutes before I arrived for the rescheduled appointment, they told me the machine was broken and moved me to the next day. I am very disappointed. I did everything they asked, including taking antibiotics that made me nauseated. I spent a great deal of time and gas and now feel it was all wasted.

My consultation was conducted online via Zoom. The care was prompt, and the doctor explained my concerns clearly. I felt that the doctor listened carefully to me, and I appreciated the virtual appointment because it made it easier to avoid travel. I have not yet started in-person treatment, but communication has been smooth so far.

Like Melanie, I had a terrible experience, with every aspect of care handled poorly. It permanently changed how I felt about having children because the experience was so bad. Skipping ahead to the final failure: after I had signed the financial paperwork, completed all the labs they required, undergone many ultrasounds, and met with a nurse to discuss medications, someone came in, stood beside the table, and handed me the medication. As a nurse, she knew I would have questions, yet she did not even sit down. After I invited her to sit and we reviewed the overnight medications arriving the next day, I was about to leave and thank the staff when another employee directed me back into a doctor's office. A doctor I had never met told me we could not proceed with IVF or medication. When I asked about my OB-GYN, they said, ‘Oh, they aren't a surgeon,’ and told me I first needed surgery for a complex cyst before taking medication. I nearly began an IVF journey and made a life-changing decision, only to have it stopped at the last moment because I needed surgery. Did they even review my ultrasounds before accepting my contract and prescribing medication?

I have been meaning to review these doctors. The team there helped me tremendously. If I remember correctly, Horlacher treated me. When they saw I had one follicle and had me take 12 letrozole tablets at once to induce ovulation, I knew I had come to the right place. I finally found doctors willing to think beyond standard prescribing instead of being overly cautious without results. When it comes to fertility, most people want a child and are willing to tolerate discomfort or try unconventional approaches. Unfortunately, most commercial insurance still does not adequately cover infertility, so I paid for all treatment myself. The clinic kindly let me use donated medication when money was tight. I was truly grateful because I came here at one of the lowest points in my life and was close to giving up. I did about three treatment cycles at Sandy Repro, and the last one—before I changed jobs and insurance—worked. Whenever I was about to give up, it finally worked. I never returned because that was a chaotic time in my life, but a month later Sandy Repro texted to check on me, which I greatly appreciated. I told them it had worked. I hope they do not resent that I did not return, but I could no longer afford self-pay treatment. If the third treatment had failed, I might have come back. I worked for an insurance company, and when callers asked whether this doctor was in network, I was always sad to say no. I still told them it was worth seeing whether they liked the plan, because it worked for me.

Dr. Maas, her clinical team, and RCC's administrative staff are outstanding. My husband and I highly recommend them. Dr. Maas is very knowledgeable and stays current with evidence-based practice. She listened to our thoughts and concerns and provided expert care that kept us actively involved in treatment. We always felt deeply cared for rather than treated like just another patient. For example, I had an outpatient procedure scheduled on a day she was flying out of town, and she arranged her schedule to perform it before going to the airport. This is just one of many examples of her dedication to us and her work. We also loved her clinical team. They were kind, compassionate, and excellent communicators. Her nursing staff responded to our emails and calls within hours, and the administrative staff communicated just as well. We always felt heard and cared for by everyone at RCC. I am 42 and my husband is 47, and we will always be grateful that they helped us bring home our miracle baby a few months ago.

I cannot say enough good things about my care from Dr. Maas. After such a lonely journey, I finally feel relieved. She was thorough and thoughtful and spent plenty of time explaining everything in a direct, easy-to-understand way. Her treatment plan perfectly balanced a rational analysis of my situation and evidence-based medicine with my needs as a patient. I honestly wish I had made an appointment sooner!

Everyone was very friendly and easy to talk to.

Horacher was very helpful and optimistic!

I need to share my experience in case someone else is in my position and it can make a difference. Dr. Blauer made a recommendation after completing an Ovarian Assessment Report (OAR). An OAR is a fertility test that assesses a woman's remaining egg supply and predicts her response to ovarian stimulation. It combines age and hormone levels, such as AMH, FSH, and inhibin B, to calculate an Egg Retrieval Score (ERS) ranging from 1 to 20. This score helps predict how many eggs may be retrieved during IVF. Every fertility clinic measures AMH and FSH to counsel you appropriately about a care plan. The OAR also considers your age and uses calculations to produce a score. I took this test twice, and both reports gave me an egg supply score of 1. This was devastating news. Dr. Blauer's professional recommendation was to skip egg retrieval entirely and use donor eggs. He also said that in his long IVF career, he had never seen anyone with an egg supply score of 1 successfully have a child. The thought that I could not have a child using my own eggs was heartbreaking. After carefully considering what was best for our family, my husband and I decided to seek another opinion, and we transferred to UFC. UFC did not require an OAR report. They said they could provide probabilities based only on my AMH, FSH, and age. They were very candid that my chance of a live birth was 15%. My doctor also said that if I were 43, she might have given the same advice as Dr. Blauer. But because I was only 40, she recommended that I try. We retrieved 4 eggs, and from those 4 eggs produced 2 very healthy embryos, graded 4AB and 4BB. I am now 10 weeks pregnant and due in month 12. I cannot imagine how different things would be if I had followed Dr. Blauer's advice. I hope he considers this feedback because it can certainly shape someone's future.

I absolutely loved my experience with these wonderful people. The PA who worked with me was excellent and gave me a wealth of information. It is easy to feel discouraged during a fertility journey, and they were a bright spot that helped me along the way. My strongest advice is not to be afraid to ask many questions. The process is unfamiliar and difficult, and sometimes you may not understand what is happening. These people will give you the answers you need, so stay curious.

I would post this a thousand times! I love this team. They helped our family so much and gave us the greatest gift. Thank you, Dr. Brower and team, for the excellent care!

I cannot adequately express how wonderful the staff are. Everyone is dedicated to making your experience as easy as possible. They are very approachable and easy to reach!

RCC cared for my husband and me well through years of fertility treatment. The staff were friendly and caring, and the treatments we tried were successful.

Dr. Brower and his team helped us have our rainbow baby! They supported us physically and emotionally at every step. They cried with me, stood by me, and were honest even when I did not want to hear it. They have checked on me several times since I graduated, and they truly care. Now that my sweet son is here, I am so grateful for their help in getting me here.

I had a wonderful experience at Reproductive Care Center. I conceived after two IUIs, but heartbreakingly lost our baby girl at 15 weeks. The RCC team was compassionate and supportive throughout and helped me prepare for another IUI, which worked on the first attempt. Today I am holding my beautiful 8-week-old daughter. I truly would not be where I am without their expertise, care, and dedication. They completed my family, and I will always be grateful.