RMA of New York - Long Island: East Patchogue, ABD

Highly recommend. Dr. Pena and his team, including Nicole, Mary Lou, and Jessie, are outstanding, confident, and welcoming.

I highly recommend RMA and Dr. Pena to anyone struggling with infertility. Everyone on the team—from Dr. Pena, my IVF coordinator, the nurses, and the phlebotomists to the receptionists—was helpful, kind, and knowledgeable. Whenever I had questions, they answered them patiently. They took excellent care of me throughout the process and made me feel at ease. They made me feel valued and cared for. A few years ago, I conceived my son through intrauterine insemination (IUI) at RMA, and now I am pregnant again through in vitro fertilization (IVF) at RMA. I would not have the family I have today without Dr. Pena and his outstanding team.

Dr. Pena was consistently kind and professional throughout my fertility treatment. He was very knowledgeable and made the entire process easier.

From the beginning, I had a very comprehensive experience at RMA in Patchogue, starting with a phone call with Karen. She told me that my insurance had begun covering Progyny, that they accepted it, and that I should check my insurance benefits. Because of the cost, I had never considered treatment such as IVF, but Karen's information helped me learn that my insurance would reimburse 100%. I became pregnant after my second transfer using eggs from a donor at our local egg bank. Dr. Pena always called me personally to answer my questions, sometimes even calling twice in one day to address additional questions. My coordinator, Gabby, and Stephanie in billing also always responded promptly. They explained all my options in detail and were consistently kind and supportive of whatever I was considering. I had previously experienced four miscarriages at another fertility clinic on Long Island, where the atmosphere felt like an assembly line and made me feel like cattle. Here, the care felt noticeably more personal and less stressful. The operating room nurses were also very kind, and having such a dedicated team was truly reassuring in a stressful situation. Each office is slightly different, and I liked my experience at the Patchogue office best. Procedures were usually completed quickly because they opened early, so I could get to work on time. I highly recommend Dr. Pena and the entire RMA staff!

I had an excellent experience with Dr. Peña and the entire RMA team during my IVF treatment. From the beginning, Dr. Peña was very attentive and responsive. Whenever I had a question or concern, he replied quickly, whether by email or phone, which reassured me and made me feel well supported. All the nurses and staff at RMA were friendly and welcoming, especially Marilou. She was caring and thoughtful throughout the process and made me feel completely at ease. Thanks to Dr. Peña and the excellent RMA team, my first transfer resulted in pregnancy. We are incredibly grateful.

Dr. Peña and his clinic team are wonderful. They gave me tremendous support and assistance during my intrauterine insemination (IUI) treatment. Every appointment started on time with almost no wait, which was great. From answering calls and obtaining insurance authorization to the nurses responding quickly to messages, every staff member went above and beyond. Dr. Peña was thorough and attentive and listened carefully to all my questions. I am very satisfied with my experience.

Dr. Peña made our IVF journey a positive experience. We are incredibly grateful that our first frozen embryo transfer was successful. From the beginning, he showed great compassion and expertise and always made us feel reassured and confident. The entire medical team made us feel genuinely cared for at every step. Special thanks to Jessie and Marilou as well! Thank you for helping us fulfill our dream of becoming parents!

Dr. Pena is very kind and always lifted my spirits. He performed my frozen embryo transfer and made me feel at ease throughout the process. I had a wonderful overall experience at RMA Patchogue, Stony Brook, and Melville, and I would recommend them and Dr. Pena to anyone considering IVF.

Dr. Pena and his team are amazing! We had a wonderful experience here, and the clinic is very well organized. Everyone made us feel welcome and comfortable. Five stars!

Dr. Joseph Pena was extremely helpful throughout my IVF treatment. He was knowledgeable and compassionate, always answering my questions patiently and putting me at ease. His professionalism and reassuring bedside manner made a stressful process much easier. I truly felt cared for throughout and would recommend him without hesitation to anyone seeking fertility treatment.

Dr. Pena and his team were kind, professional, and helpful throughout the entire IUI process. They patiently answer every question, celebrate each small victory with you, and genuinely love what they do!

From the beginning, Dr. Pena and the entire staff, including my nurses Mary Lou and Jessie, my coordinator Nicole, and everyone I met, were wonderful. They were patient, kind, and happy to answer all my questions. Highly recommended.

The IVF journey is challenging, but Dr. Peña truly puts patients at ease. Whenever I emailed him a detailed list of questions, he took time to call me personally—usually within a few days—to discuss every point thoroughly and address my concerns. His command of the latest medical literature was clear whenever I asked about different aspects of treatment. Dr. Peña is honest and sometimes very direct. His straightforward approach gave me a clear understanding of what to expect, without unrealistic hope or sugarcoating. Under his care, both my egg retrieval and frozen embryo transfer produced satisfactory results. RMA overall runs like a well-oiled machine: prompt calls with results, clear emails explaining next steps, and almost no unnecessary delays. I chose the RMA East Patchogue office, while access to RMA's other locations gave me flexibility for most laboratory testing. I am deeply grateful for the compassionate, professional care I received—it was essential to my journey.

Everyone in the office was kind and patient. They truly helped me stay calm throughout IVF. It was a pleasure working with Dr. Pena.

This is my first negative review. I feel compelled to expose the repeated negligence and gaslighting I experienced during my year of treatment at RMA. Everything began well. My coordinator, Melissa, communicated clearly. I met my doctor, Dr. Pena, only once before he recommended IVF. I do not remember my first impression of him in January 2025, but it was not negative. What I remember most was feeling overwhelmed that my reproductive options had suddenly become so limited. From March through August 2025, I underwent three egg retrievals at RMA and generally felt supported. Everything began to fall apart when we transitioned from retrievals to transfers. The first thing I noticed was a sharp decline in communication. During retrievals, the nurses reliably called after every monitoring appointment with instructions. While preparing for my first embryo transfer, they often forgot to call, rarely sent follow-up emails, and sometimes sent incorrect instructions. Communication deteriorated until my second transfer, when they emailed me to “start progesterone in oil and birth control.” Because this was my second transfer, I knew the correct instruction was progesterone in oil and an antibiotic. Taking birth control as directed would certainly have ruined my transfer. I emailed my coordinator, now Nicole, with my concerns, but she never responded. The next warning sign was a surprise $10,000 bill. Anyone who has undergone IVF through insurance knows the preauthorization process. Anything insurance will not cover must be prepaid, ensuring the clinic receives full payment and protecting patients from unexpected bills later. Before I began IVF, RMA billing coordinator Gleb assured me I would never receive a surprise bill from the clinic. I received one anyway, and Gleb simply explained, “This was a misunderstanding between you and your insurance company.” His earlier promise was apparently meaningless. How do I feel about my care from Dr. Pena? I remain conflicted. I interacted with him only a few times over the year. I felt he took a one-size-fits-all approach to infertility treatment. When my first retrieval produced disappointing results, I asked what else we could do. He brushed me off and made me feel foolish for asking. He was unwilling to try new medications and treated questions as an annoyance. He only wanted to end the call quickly. The final straw came in early 2026, when I received another surprise bill—this time for embryo freezing. I could not believe it. I had created two euploid embryos at RMA, but both transfers failed. Why was I being charged for storage when I had no embryos stored? I learned that one segmental embryo from my April 2025 retrieval had been stored for nearly a year without my knowledge. I was angry and confused. No one could explain why I had not been informed. For a month, I called RMA every week trying to reach a genetic counselor who could help me understand segmental mosaic embryos so I could make an informed decision about keeping or discarding it. I left messages and called several times each week, but no one ever answered. I left RMA at the end of 2025 and found a wonderful doctor who seems genuinely concerned about my condition. Remember the medications Dr. Pena dismissed without discussion? My new doctor brought them up before I could even ask. Looking back, I feel RMA simply gave up on me. I felt abandoned when I needed support most. I hope this review helps other hopeful parents avoid the same experience. I wish I had advocated for myself sooner.

Dr. Pena is a knowledgeable and highly skilled fertility specialist. He is thorough, explains information clearly, and patiently addresses patients' questions and concerns. His approach is comprehensive and evidence-based, making the entire process organized and well managed. I highly recommend Dr. Pena to anyone seeking fertility treatment.

After more than five years of infertility, I can finally say with pride that I am pregnant, all thanks to Dr. Pena and the exceptional team at RMA IVF. From the beginning, Dr. Pena showed tremendous compassion, attentive care, and genuine commitment to our fertility journey. After my second embryo transfer, he even called me personally after hours to check on me, review my treatment plan, and ensure I felt comfortable with the next steps. I am deeply grateful for this level of dedication and availability. The nursing team was equally outstanding. They answered every question I asked—and there were many—with patience and kindness. No matter what my concern was, they addressed it and reassured me without making me feel that my worries were insignificant or that I should feel anxious or embarrassed. The entire team remained positive, encouraging, and welcoming, which is especially important when facing something as emotionally challenging as infertility. RMA IVF created an environment where I felt supported, fully informed, and genuinely cared for. After years of heartbreak, they helped restore our hope, and now we have our miracle.

I am very grateful to Dr. Pena and the RMA East Patchogue team for their attentive care during my fertility journey. Fertility treatment can be emotional and complex, but the staff made the process organized, supportive, and manageable. The clinic operates efficiently, the nurses and team members are responsive, and Dr. Pena is knowledgeable and explains every step of treatment thoroughly. Having a team that communicates clearly and genuinely cares about patients is essential.

My husband and I had a wonderful experience with Dr. Pena. His entire team clearly explained every step, greatly easing the mental and physical stress. Scheduling was convenient, and I never waited long. Thanks to Dr. Pena's practice and team, my husband and I are now expecting our baby.

Very professional. They have an excellent team.

Dr. Pena and his team made our IVF journey unexpectedly smooth and easy. The clinic is exceptionally organized, with easy scheduling, short waits, and prompt calls from nurses about results and next steps. Dr. Pena is responsive, and every question receives a quick, clear answer. All the nurses are kind and patient, but the Melville Surgery Center team was especially outstanding. At your most vulnerable, they make you feel safe, reassured, and cared for. The entire process was convenient, organized, and supportive. Dr. Pena is compassionate, knowledgeable, and always approachable. I sincerely recommend him and his clinic to anyone undergoing IVF. You will receive excellent care.

Dr. Pena and the RMA team operate with the precision of a Swiss watch. I felt very well cared for during IVF. Dr. Pena is approachable, knowledgeable, and humorous. Appointments were convenient, and he was always happy to answer questions. The Patchogue office is conveniently located and clean.

We had a wonderful experience at RMA LI. Dr. Pena is knowledgeable and always answered our questions promptly. The team clearly explained every step, making the process much easier. From the nurses to the scheduling coordinators, everyone was kind, supportive, and genuinely committed to keeping us comfortable and reassured. We are now happily expecting a baby and truly credit this clinic.

Words cannot express my gratitude to RMA Long Island and Dr. Pena! He was extremely attentive and helpful throughout my pregnancy journey. I had a few minor issues, but each time he quickly helped me get back on track. His nurses Jessie and Melissa were also wonderful—kind, patient, considerate, and tremendously supportive throughout. Thanks to their attentive care and encouragement, I am now expecting a baby girl and could not be happier! I sincerely appreciate everything Dr. Pena and the RMA team have done for me.

Dr. Pena is very knowledgeable and responded promptly to my questions and concerns. Throughout treatment, I greatly appreciated the nursing and front desk staff's quick follow-up calls and emails. I liked the size and atmosphere of the Patchogue clinic. Another clinic I previously visited was large but felt impersonal. Although the process was difficult, the outcome made it all worthwhile. After just one IVF cycle, we are now expecting our first child!

I highly recommend Dr. Pena and the RMA team! From the beginning, they made us feel completely reassured and supported throughout our fertility journey. Dr. Pena is highly skilled and kind, and always answered all our questions patiently, thoughtfully, and thoroughly. Our embryo transfer succeeded on the first attempt, and we are very grateful for their attentive care and expertise. The team also handled all our genetic testing smoothly, making everything much easier and less stressful. If you are considering fertility treatment, I highly recommend Dr. Pena and the RMA team. They truly made our dream come true!

I will always be grateful to Dr. Pena and the RMA East Patchogue team for their attentive care and support. Infertility treatment can be confusing and overwhelming, but the entire team made the process manageable and hopeful. Dr. Pena is attentive, kind, and knowledgeable. He always patiently explained every step and promptly answered any questions or concerns. This team helped us realize our dream of building a family, and I highly recommend RMA East Patchogue to anyone on a fertility journey.

Dr. Peña and her team turned an intimidating treatment process into a comfortable experience. Everyone was attentive and caring.

It feels fitting to write this review at 12.5 weeks pregnant, exactly one year after my first consultation with Dr. Peña and RMA. My husband and I knew nothing about IVF. We initially saw Dr. Peña because I carry a genetic mutation and wanted to understand IVF and decide whether to try naturally as planned or pursue IVF. His initial consultation and testing were extremely thorough, and he identified additional issues my OB-GYN had missed or could not detect. His attention to detail helped us realize IVF might be our only option because time was limited. Over 8 months, I had 2 egg retrievals and 2 embryo transfers. His coordinator Melissa was very helpful throughout. His nursing team, especially Jess and Alexis, were wonderful. I always had many questions, and they patiently answered them or found the answers. At one point, I became frustrated by the waiting between IVF stages. I emailed Dr. Peña with my concerns. He called within 10 minutes and stayed on the phone until every question and concern was addressed. I had never experienced being able to speak with a doctor immediately without feeling rushed. Dr. Peña was always honest with us. He adjusted protocols as needed, explained how he thought my body was responding, and worked with us to make and follow a plan. I am now happily pregnant and look forward to someday sending him a photo of the baby he helped create.

This clinic is wonderful for anyone struggling with infertility. Dr. Peña and his team are punctual, friendly, and knowledgeable. I never feel rushed and feel at home during every visit. I highly recommend Dr. Peña and his clinic.

I am very grateful to Dr. Peña and his team for their excellent care and support throughout my fertility journey. From the first consultation, Dr. Peña was patient, compassionate, thorough, and knowledgeable. Every step was clearly explained, and I always felt heard and supported. The team’s professionalism, attention to detail, and genuine empathy made this challenging journey feel manageable and hopeful.

Dr. Peña and his entire team are wonderful. Alexis, Jess, and Melissa are truly a blessing. From the beginning, we felt supported and cared for. The staff consistently went above and beyond, making every visit comfortable. They were warm and friendly, patiently answered our questions, and made us feel fully at ease throughout the process. Dr. Peña is direct, knowledgeable, and honest, which gave us complete confidence in his care. We never had doubts while working with him. I highly recommend Dr. Peña and his team!

From my first phone call, Dr. Pena and his team were exceptional. They guided me through this emotional and challenging treatment process with empathy and clarity, making everything proceed smoothly. They always answered my questions patiently, and every interaction was warm, friendly, and reassuring. This was exactly the experience I hoped for—I highly recommend Dr. Pena.

Dr. Pena and his team are very compassionate, caring, and professional. The treatment process can be stressful, but the entire team supports you throughout. I am very grateful to Dr. Pena.

This place is ridiculous. The staff are incredibly rude. Every interaction with them made me feel foolish. This experience is already painful, and the entire staff's lack of compassion is heartbreaking.

Dr. Pena and the office staff were extremely helpful throughout the process. I knew I could rely on the nurses to answer any questions during this emotional journey. I met staff at both offices, and everyone was kind and welcoming. Given how emotional and challenging this journey can be, I am very grateful for everything the RMA staff did.

Dr. Pena and his team are amazing! Before starting treatment with Dr. Pena and RMA, my wife and I had a very poor experience with another fertility doctor on Long Island. We were initially apprehensive, but after our first meeting with Dr. Pena, we knew we had made the right decision. Dr. Pena and his team are organized, responsive, and attentive. Our fertility coordinator, Melissa, was excellent: she answered all our emails, never made us feel like a burden, and helped us complete every task and requirement on time. Our IVF nurse, Alexis, was exceptional and had some of the best bedside manner I have ever experienced, making every visit pleasant. Dr. Pena himself was wonderful—knowledgeable, friendly, and responsive. We emailed him directly several times, and he responded quickly and even made time to call us to discuss our concerns. Overall, we strongly recommend Dr. Pena and RMA to anyone hoping to build a family.

I sincerely appreciate Dr. Pena and his team for their support and expert guidance throughout my IVF journey. Their clear instructions and well-organized process kept me informed and reassured at every step. Having a knowledgeable, experienced team made the difficult IVF process much easier to navigate. Overall, I highly recommend Dr. Pena and RMA to anyone beginning a fertility journey and seeking professional care.

I had a wonderful experience with Dr. Pena and the staff at RMA Long Island. They were always professional and kind. Dr. Pena responded quickly to every question and called me back the same day after I emailed him. Having access to the nursing team meant a great deal to me. I also found that their administrative process reduced the stress of the overall experience. I would recommend this clinic to anyone having difficulty conceiving.

I am very grateful to Dr. Pena and the RMA team for their care and support throughout the process. From start to finish, they were professional, compassionate, and responsive. My experience was impeccable, and I highly recommend them to anyone undergoing IVF.

Dr. Pena was always kind and informative throughout the IVF process. He always provided support and information as needed.

I had an excellent experience with Dr. Pena! Throughout treatment, he patiently addressed every question and concern. He and his nursing team always made me feel well cared for. Most importantly, he is very knowledgeable and an excellent doctor. He gave my husband and me great confidence in having him as our physician, and we are deeply grateful. I highly recommend Dr. Pena and RMA Long Island.

Dr. Pena is a very knowledgeable physician. He made the treatment process easy and smooth, explained everything, and kept the experience positive. He has an excellent bedside manner, and the staff are wonderful. I highly recommend Dr. Pena to anyone going through this treatment.

Dr. Pena and his team are amazing! The staff is wonderful and so friendly making the process a little bit easier!

I experienced infertility for nearly four years. Thanks to Dr. Pena and his staff, I was finally able to see a positive pregnancy test. Thank you for everything. The doctor and staff were also very efficient and thorough with everything. They always communicate with you and never leave you waiting for answers. I appreciate everyone in the office. I previously went to other fertility clinics, and Dr. Pena and his clinic surpassed them all. I would recommend him and this office to anyone experiencing infertility.

From the beginning, Dr. Pena has been personable, professional, and always willing to answer any questions. During my experience, I even contacted him at night and/or on weekends, and he always replied as quickly as possible. His entire team is wonderful. I always felt respected, supported, and welcome. I could not ask for more from a professional care team.

I came here only for a consultation and had an unpleasant experience. First, the staff had poor attitudes. Everyone looked unhappy and seemed unwilling to help. Dr. Pena did not have the best bedside manner. I went elsewhere and immediately felt much more comfortable. At a time like this, I would rather travel for better treatment and comfort. I also feel that many of these reviews are fake, because when I completed my consultation, there were far fewer reviews and they were not very good.

Dr. Pena is informative, personable, and knowledgeable. Dr. Pena and his staff were a pleasure to work with and consistently met all my needs throughout the process. They made my experience easy and pleasant.

I am extremely grateful to Dr. Joseph Edward Pena for his incredible support and expertise throughout my IVF journey. From the first consultation, he was compassionate, knowledgeable, and genuinely committed to my success. He took time to explain every step, answer all my questions, and comfort me during my most emotional moments. Dr. Pena's dedication to patient care is unmatched. His attention to detail, personalized approach, and kind manner made all the difference. Thanks to him and his excellent team, I felt confident and well cared for throughout the process. I highly recommend Dr. Pena to anyone seeking fertility treatment. He is truly an exceptional doctor who goes above and beyond for his patients!

My husband and I had been trying to conceive for nearly two years. I have stage III endometriosis, and when we met Dr. Pena and his team, they were amazing. All the MAs, NPs, and coordinators were responsive, understanding, and patient. I never felt like a number, especially at his Patchogue office. Almost every staff member knew my name. When we began, he spent a full two hours discussing our plan of action. Everything went smoothly, and aside from waiting for the grant, our overall experience was excellent. My only concern was a nurse during egg retrieval who was not kind or understanding toward a patient with severe anxiety like mine. During an already anxious experience, I felt rushed and ashamed of how I felt. Overall, my husband and I became pregnant after one round of IVF. I believe everything depends on how you feel and advocating for the care you want.

I cannot say enough good things about Dr. Pena and the entire RMA team. From day one, they made us feel supported, informed, and genuinely cared for. Dr. Pena always took time to explain every option and answer my many questions. Whenever I sent an email full of questions, he personally called to follow up. The nurses and staff were equally incredible—kind, patient, and attentive. Jessie Castro, Melissa, Alexis, Karen, Jenny, and many others were friendly, welcoming faces I often saw or spoke with. We are so grateful for everyone's support, compassion, and encouragement along the way. The hospital team was equally reassuring and did everything possible to ease my anxiety during each procedure. Ayanna in finance was very patient and kind and worked tirelessly behind the scenes to confirm important information, which we greatly appreciated. We truly could not have found a better team to guide us through this process. We will always be grateful to Dr. Pena and everyone at RMA. Thank you! Jen and Alyssa

From the consultation to the present, Dr. Pena and his staff has been wonderful to work with. Dr. Pena and his team were informative and helped answer any questions we may have about the process, what our insurance will cover, financial expectations, expectations of the process, etc.

Dr. Pena and his staff are truly wonderful. They answered every question I asked. They helped with billing and with applying for a grant, which was a huge help because my insurance covered none of the IVF. Dr. Pena is kind but direct. He is honest and does not sugarcoat things, which I appreciate. Highly recommended! They helped me become pregnant after 2 years of unexplained infertility!