Piedmont Reproductive Endocrinology Group - Columbia, ABD

Words cannot express how grateful I am to PREG. We initially went to another fertility clinic recommended by my OB-GYN and told them about the pain I was experiencing and our infertility. We underwent an infertility evaluation. As a young patient, I was told that I had diminished ovarian reserve but that "everything else looked normal." My pain was dismissed, and we were ultimately left with intrauterine insemination (IUI) and in vitro fertilization (IVF) as our only options, which was incredibly frustrating. We came to PREG for a free second opinion. Dr. Imgrund listened carefully, made me feel heard, and told me that even apart from my fertility goals, I should not have to live in pain. I just had laparoscopic surgery, and she found stage three endometriosis. Finally having an answer for the pain I have endured since my teenage years and the fertility problems we have faced feels like an answered prayer. Although we are still waiting to see what happens, it is incredibly reassuring to know that Dr. Imgrund and the PREG Columbia team are behind us, supporting and advocating for us. We are deeply grateful that God led us to such a caring place, where the doctors, nurses, and staff put patients first.

I highly recommend PREG Columbia. Every early-pregnancy appointment felt like a team effort. They patiently answered my endless questions and understood the anxiety caused by my previous miscarriage. Delivering a healthy baby was a dream come true; I was not even sure it would be possible, and I owe it all to this team. They are truly skilled at turning fear into hope.

I highly recommend PREG. After trying to conceive for several years, my husband and I ultimately underwent IVF at this clinic. Haley was the nurse responsible for our care throughout. She was truly wonderful, and I cannot express how grateful I am. She always made us feel valued and heard, which is rare in healthcare today. I had many questions, and she always answered them patiently without being dismissive. I never had any problems here, whether with billing or contacting staff. All the clinicians and nurses were also very kind. Infertility is one of life's hardest experiences, but PREG made it a little easier.

I needed bloodwork and am afraid of needles, but the women who draw blood in the office were amazing.

It was wonderful to work with a person/team who truly listened to me before, but recently no one has reached out or responded. So far, two IUI attempts have failed. This journey has been difficult for us for years, and the current situation is even more frustrating. The last thing we want is to lose the relationship we have built since last October.

*MY APPOINTMENT WAS ON SEPTEMBER 12, 2024. BUT, I WILL CONTINUE TO REFRESH THIS REVIEW FOR AS LONG AS I CAN REMEMBER TO SOUND THE ALARM FOR OTHERS.* Do not patron this place for your fertility needs, especially as a woman of color. I called TRICARE and my PCP, filed a complaint and transferred care. I have never been so disrespected and hurt by a medical professional. Dr. John E. Nichols, who is the founder and director, was so insensitive. When I walked into his office, I picked up on his demeanor immediately but, gave the benefit of the doubt because of my deep desire for information, reassurance, and pregnancy after miscarriage. When I sat down, he did not ask for my consent for a resident to come in. He exclaimed that he did not have a chart for me but, as I tried to explain my conditions, he was more concerned with talking than listening. I stopped him immediately, corrected, and reminded him to LISTEN. After that incident, the appointment went fairly well. I thought he was aligned with my goals and listening to my concerns…until he abruptly interrupted and asked “so, why do you want to get pregnant?”. I wish I could copy and paste his tone. This was not asking. This was condescending and rude. He mentioned my health concerns with my thyroid and parathyroid but THAT IS WHY I WAS REFERRED TO HIM! He is a FERTILITY ENDOCRINOLOGIST asking me about my reasons for pregnancy?!?! Instantly, I felt the tears come and told him how insensitive he was. At first, he denied his insensitivity. Then, he gave a backhanded apology of “I’m sorry if I made you feel that way.” Yet again, I corrected him. No, it’s not how I feel- there are just things you shouldn’t say to a woman who’s miscarried, concerned, has thyroid issues and YOU’RE A FERTILITY ENDOCRINOLOGIST WITH AN ENDOCRINE PRACTICE. Not only did I walk out hysterically crying but I felt so low. Like, what did I do to deserve that? What makes matters worse is that, before the appointment ended, I told him that I would never be under his care because of his treatment of patients and turns out, it’s HIS PRACTICE. So, even if I’m not directly under him, I’m still “under him”. I was so excited to come to this appointment and I didn’t imagine I would leave in distress. If you are remotely considering this place, do not go in there alone. Please take a support person for protection and patient advocacy. Please take heed to this warning: A doctor should never make you feel like this, and if they do, LEAVE.

PREG truly lives up to its reputation. Haley, a nurse practitioner, guided us throughout treatment. She and nurses Katelyn and Michaella were outstanding. Dr. Rouleau joined our team midway through, and her confidence was very reassuring. My wife and I underwent reciprocal IVF, and despite a difficult journey, we always felt seen, cared for, and understood by the entire team. Fertility care is deeply personal, and you need a team that is both skilled and compassionate. I cannot imagine going through this with anyone but PREG. We look forward to welcoming our baby boy in July 2026. Thank you to the entire team! We are incredibly grateful.

Every doctor and nurse my husband and I met made us feel completely comfortable at every visit. They were very kind and made us feel like their top priority, not just one of many patients. I am now eight months pregnant with twins and am very grateful to PREG for supporting us on this journey!

PREG showed tremendous care and empathy from the beginning. They made both my spouse and me feel heard and valued. With their help, we were fortunate to have a healthy pregnancy!

Everyone at PREG has been wonderful from the time we started trying to conceive until now. We are especially grateful to Dr. John Nichols, Erica Gonzalez, and Genesis, who performed nearly all my blood tests. We have had a wonderful pregnancy experience and look forward to welcoming our sweet son Elijah in March 2026!

PREG lived up to all the positive reviews I read while researching clinics. Haley Pollack was outstanding. She was kind and made me feel truly heard, which was essential to me. She is absolutely world-class. Throughout the process, she made me feel supported, seen, understood, and treated as an individual. I also worked with Dr. Nichols, Dr. Imgrund, and Dr. Payne, all of whom have extensive knowledge in their specialties. From the IVF coordinators and nurses to the front desk and financial teams, I felt genuine support whenever I needed help. My concerns were always taken seriously, and my emotions were handled with care and understanding, even during the most difficult moments. They patiently answered every question I asked, large or small. Their social media is also excellent! The entire team's exceptional service is what truly sets this clinic apart and made it the right choice for me.

My OB-GYN referred me to PREG and told me I might never be able to have children. I first met nurse Haley Pollack, who was outstanding. She listened carefully, cared about me, and helped me understand what was happening in my body, and she truly succeeded. I later briefly met Dr. Kathryn Imgrund and Dr. Joe Nichols, who were also wonderful. I am now nearly 29 weeks pregnant with my first baby, and I am very grateful to Haley and PREG. I would recommend PREG without hesitation!

Terrible experience. Dr. Fru is the worst doctor.

We are extremely grateful to the wonderful PREG team for helping us achieve our dream. Thanks to your care and support, we have a beautiful daughter!

Everything was well organized. The medical staff were knowledgeable and kind, and appointments ran on time. We had a wonderful experience here.

My husband and I struggled with infertility for four years. In December 2023, we began seeing Dr. Imgrund. She and everyone at PREG were wonderful. We felt completely at ease during appointments and treatment. We completed one IVF cycle in September 2024 and now have a healthy baby girl who is almost two months old. We will always be grateful to her and PREG for their help.

After two years as a PREG patient, I can honestly say this is more than a fertility clinic; it is a place of hope, compassion, and tireless dedication. I arrived with a high BMI, endometriosis, and PCOS, challenges that often make IVF more difficult. Yet I was never made to feel inadequate or hopeless. I underwent four egg retrievals and watched three fellow IVF patients achieve their miracles. Today, I am overjoyed to say that I am finally pregnant with my baby girl. From day one, I expected excellent clinical care, and PREG exceeded those expectations. I felt like more than a patient; I felt like a precious egg, cared for and full of potential. Dr. Haley, Michaella, Katelyn, and Ms. Jenny were gifts from above. Their support and encouragement never wavered. They were beside me through difficult calls, uncertain moments, and quiet victories. I never felt hopeless or alone. Every email and call received a response, and I could advocate for myself. I cried twice during this process. The second time, they were tears of joy releasing many suppressed emotions. When those feelings surfaced, Michaella, Dr. Haley, and Ms. Jenny hugged me. On my final day, I leaned on their strength while my baby’s heartbeat filled the room. To everyone struggling on this path: hope is ahead. # Delayed does not mean denied - Dani X Keith

If I could give more stars, I would! During my husband's and my experience with infertility, the PREG Columbia team was the best team I could have hoped for. Dr. Imgrund, Erica, Michaela, and Katelyn never let me lose hope and treated us with extraordinary care and compassion. We underwent IVF, and they supported us through the tears, injections, and stress. I felt that they genuinely cared about us rather than treating us like ordinary patients. I am now 14 weeks pregnant!!! I wish we could stay with PREG throughout the pregnancy. After our baby is born, and when we are ready for a second child, we will definitely return :) Thank you so much!

My husband and I had two wonderful experiences with PREG. Dr. Imgrund was always positive and developed a care plan that was perfect for our circumstances. The nurses and laboratory technicians were also excellent during both pregnancies. PREG has helped us through two pregnancies. Our first PREG miracle is now 2 years old, and we are awaiting our second child later this year.

I am extremely grateful for the attentive care I received from PREG throughout the IVF process. After a long and emotional effort to conceive, this clinic gave us the hope, guidance, and expertise that ultimately led to a healthy pregnancy. From the front desk staff to the nurses, nurse practitioners, laboratory technicians, embryologists, and doctors, everyone treated us with kindness and compassion. They never made us feel rushed or like just a number. They listened to us, supported our decisions, and celebrated every important milestone with us. Their communication, organization, and care were outstanding. Every step, from diagnosis and egg retrieval to embryo transfer, was clear and professional. Today I am 13 weeks pregnant and recently graduated to obstetric care. We are full of hope and excitement for our growing family!

My husband and I will always be grateful to PREG for helping us achieve our IVF miracle. Thank you to Dr. Nichols, Dr. Imgrund, the nurses, laboratory staff, front desk, and everyone else who was wonderful throughout our journey! Communication was always 10/10, which was very important to me. I cannot say enough positive things about my experience and would recommend them to anyone looking for a reliable fertility clinic. Thank you!!!

My experience at PREG was exceptional! I was referred there through the military about two years ago. I needed several treatments to remove fibroids, one of the obstacles I had to overcome. I ultimately obtained 7 healthy eggs and am now 8 weeks pregnant! My doctor was Haley. Although some news was not what I hoped to hear, she wanted the best for me and made sure I became pregnant on my first IVF attempt. The staff were very professional and made my experience comfortable. Leaving was bittersweet because I love the staff, but now I can continue bringing my child into the world. I highly recommend them to future parents. Thank you so much!

We underwent IVF with them in 2022 and successfully conceived my son, who is now two. In 2024, we tried again and unfortunately had 3 failed embryo transfers. It was a very difficult time, but I will never forget how Caitlin, Michaela, Erica, and Genesis were a light every time I entered the clinic. In 2025, we unexpectedly conceived naturally. PREG was the first place I called, and they brought me in as soon as possible to monitor me until I could see my OB. I will always be grateful for their care over the past three years, especially for helping bring my wonderful son into the world. Thank you, PREG!

From the moment I walked through the doors of Piedmont Reproductive Endocrinology Group, I knew I was in the right place. This was more than another medical office—it was a team of compassionate, highly skilled professionals who truly understood what I was experiencing and made it their mission to support me at every step. The care I received from the nurses and doctors was exceptional. Everyone I met was kind, knowledgeable, patient, and deeply committed to ensuring I felt supported and heard. They took time to explain every part of the process in detail, never rushed me, and always treated me as a person, not just a patient. The emotional burden of infertility can be enormous, but the PREG team made me feel empowered, hopeful, and safe. What stood out most was their genuine passion for their work. My care was not only clinical but personal. They tailored my treatment plan to my needs and remained focused on the ultimate goal: helping me build my family. I always felt like a priority and never questioned the quality or intention of their care. I can confidently say every dollar was worthwhile. The peace of mind and feeling of being cared for by the best are priceless. When I felt I had nothing left, PREG gave me hope and fulfilled every promise with grace, professionalism, and sincerity. If you are looking for a fertility clinic that combines medical excellence with unwavering compassion, I wholeheartedly recommend Piedmont Reproductive Endocrinology Group. They are a blessing, and I will always be grateful.

Dr. Imgrund and the staff are wonderful. I loved this place from day one. Everyone genuinely cares about me, and I would recommend it to family and friends. If you are considering coming here, schedule an appointment today—you will not be disappointed. Thank you to the team for everything you do. Keep up the great work!

This office has been nothing short of wonderful! They helped me through my journey with PCOS and infertility, and I am now 16 weeks pregnant. So grateful for PREG!

Incredible expertise and care! They found an issue that a previous infertility clinic had missed, and it made all the difference. At every step, I felt informed, heard, and supported. They never rushed us and proceeded at our pace. When I wanted to move faster, they accommodated me. When I asked to undergo a procedure they recommended, they found the first available opening that same week! I was glad to complete it so I could heal before trying again. I always had time to ask questions and think. At my most emotional moments, every team member was considerate, honest, and supportive. They truly have compassion for patients. They were very attentive with testing and follow-up. They use the best medical tools and latest technology, attend conferences to share and learn from other specialists, and applied some of that knowledge to my case. The facility is also beautiful and clean, with encouraging messages and photographs throughout. I am extremely grateful I chose PREG. Thanks to them, our family is now growing. What lasting joy!

Dr. Imgrund and the entire team are wonderful. God has truly given her a gift. The nursing and laboratory staff are excellent. The front desk made every appointment feel welcoming. I will always be grateful for this office staff's help. I appreciated every appointment, whether the news was good or bad. No question went unanswered, and I had many questions; all the answers were clear and helpful. I pray that God continues to bless this wonderful team.

The level of care and professionalism exceeded my expectations. From Haley to Roni, Ms. Holly, Ms. Jackie, Dr. Nichols, Dr. Imgrund, Katelyn, and everyone in between—yes, I know their names because they will remain in my heart forever. Throughout the cycle, I always felt well cared for, even when things felt uncertain because anxiety accompanies every aspect of infertility. The team reassured me with its expertise and empathy. They made me proud of my body and everything it has endured, and I will continue to be proud as my baby grows. My heartfelt thanks to the people at PREG. Words cannot do it justice.

My journey has been a roller coaster full of emotions. Preg has been amazing throughout the entire process. They have become a family to my husband and me. We always felt so welcomed every time we went and always looked forward to our appointments. You meet so many people in this process so to have everyone be so kind and sensitive is amazing. Haley was our NP, and we could not have asked for anyone better! She is straightforward and will not butter things up! But she is so knowledgeable and will be your biggest cheerleader. Katelyn and Michaella are the two ladies you will have the most contact with. They are both so helpful, and they respond promptly to any questions you may have (and I had A LOT of them). The lab ladies take the time to get to know you and make you feel comfortable (you will see them often). The front staff ladies and Holly are all amazing as well. I typically do not leave google reviews, but because we had such an amazing experience, I decided to :)