Dr. Sarah Keller, United States

I completed my egg-freezing process with Dr. Lin and her team, and overall I had a very positive experience. Everyone was friendly and empathetic and showed genuine support throughout the process. My procedure went smoothly. I truly appreciated the attention to detail that ensured I felt comfortable on the day of surgery, from warm blankets to someone holding my hand when I was nervous. Research the process and prepare your questions. Dr. Lin is very knowledgeable and answered all of mine. I am sharing many details of my journey in case they help people understand what the process is like, but everyone's circumstances are different. I began with one week of oral contraceptives, then started hormone injections. I registered with Alto Pharmacy to obtain all my injectable hormone medications. They delivered everything to my door and were very easy to work with. You receive an email through the app containing links to videos on self-injection, which was very helpful. I found it helpful to ice my abdomen before injections. Menopur stings considerably. It is not as bad if injected very slowly, and icing the area beforehand helped me tolerate the stinging. Gonal-F was my favorite because it required no mixing and did not sting. Cetrotide was also fine. The trigger shot was fine, but because it was so close to the procedure, I did feel more discomfort and bloating. All your results populate in the Artemis Portal app. You also receive emails, appointment reminders, and blood-test results in the app, which is very helpful. I attached the results shown in the app so you can see the format and the data you will receive. This was my timeline: March 28: Started birth control pills April 7: Ultrasound and blood tests to ensure I had not ovulated April 11: Started injections April 15: Ultrasound and blood draw to assess my response to the hormones April 19: Ultrasound and blood tests April 21: Ultrasound and blood tests, dual trigger injections April 22: Ultrasound only, final trigger injection April 23: Procedure (13 mature eggs retrieved; my AMH was approximately 2.4) I am now recovering, which has been difficult for me. Walking is difficult, I have intermittent cramps, and my lower abdomen hurts. I feel nauseated every night, which I believe is due to hormonal fluctuations. This is not an easy process, but I am glad I did it and am pleased with the result because my right ovary initially did not respond to the hormones. Dr. Lin and her team did an outstanding job! Definitely give yourself more than a week to recover. I was told I would feel much better the next day, but that was actually the most painful day, even with pain medication. Recovery is slower than you may expect. Good luck!

I highly recommend Dr. Lin and her clinic. Thanks to her extensive knowledge, hard work, and innovative approach, we conceived a child during our first IVF cycle. Everyone at the clinic was professional. I appreciated seeing the same doctor at every visit. They all made me feel cared for and loved. Do not waste time. Simply meet them, and you will see the enormous difference from other clinics.

First, if you are reading this review and have come to RMA, your journey has probably not been easy. I know how important it is to trust your doctor and care team during this process. After considering egg freezing for years, I was fortunate to find Dr. Liu and his team this year. For context, I am 32 and was first tested at SRM at age 28. When I seriously researched the process, I could not reach SRM by phone, while RMA Seattle responded immediately and scheduled me quickly! I absolutely loved the Bellevue and Seattle staff; they were all very kind, welcoming, and helpful. Paulina was wonderful, and Dr. Liu was extremely knowledgeable and kind. Repeated blood draws are not enjoyable, but somehow the women made me smile every time. In terms of location, completing downtown Seattle monitoring appointments before work was perfect for me. Parking in a garage through SpotHero cost only $4. I was also deeply impressed by the brand-new Bellevue office, where I will have my egg-freezing procedure today. It is extremely clean and modern, with warm, feminine decor. If I had to choose a place for my future children to spend time, this would be it! This will be my second egg-freezing cycle with Dr. Liu, and the first produced excellent results. Although it was not easy, the RMA team made the process much smoother. I did not hesitate to undergo it twice with them. Becoming a mother has always been my dream, and I am grateful that I found RMA to help make it come true one day.

The nurses and staff were kind and very good at explaining the process and next steps to us.

TL;DR - If your AMH is low, indicating diminished ovarian reserve, this is the best place for you! This will be long, but I believe sharing everything will help others make a better decision to come here. I am 39 with extremely low AMH. Women with low AMH respond less strongly to IVF medications. My attempt at SRM failed; we could grow only 3 follicles. They grew too large, which is associated with poor egg quality, and too quickly. I unexpectedly ovulated on day six, and the cycle/attempt was canceled. We changed clinics several times, including trying ORH, which was terrible, and ultimately came to RMA—thankfully. After meeting with Dr. Lin at RMA, we believed DuoStim, 2 IVF stimulations in one cycle, was the best option to increase my chances of obtaining more eggs, thereby increasing our chance of euploid embryos. Learn about the benefits of DuoStim. Follow Dr. Lin's recommendations. Dr. Lin advised me to undergo fertility acupuncture, with a particular focus on egg quality. Women receiving acupuncture have a 10% higher birth rate than those who do not. I underwent acupuncture for approximately 1.5-2 months before retrieval, and we strongly believe it contributed to our success; the other contributors were Dr. Lin and her team. Also, Taylor and Annika, whom you will see and speak with frequently, are outstanding and genuinely care about their patients. Cycle 1 Dr. Lin knew we needed an approach different from what happened during my failed SRM cycle, and this made an enormous difference. We obtained 5 mature eggs during the first stimulation. This is a huge result for someone with low AMH! It was a 60% increase from my previous failed cycle. Of 5 eggs, 4 fertilized; of those 4, 3 became blastocysts; and of the 3 blastocysts, 2 were euploid—perfect. I was extremely pleased with these results. Cycle 2 This time we obtained 7 eggs in total—a major increase! 5 fertilized, and 3 became blastocysts. We are still a few days away from the final results of the second round. I am very excited for implantation and pregnancy! Words cannot express how pleased I am with our results. Thank you to Dr. Lin and her outstanding team.

Disclaimer: I am a new patient but never received any treatment. They charge $100 before any appointment, and it is nonrefundable. I can accept a no-show fee, but charging in advance is unacceptable to me. You lost a potential patient over $100.

I cannot say enough good things about Dr. Lin and her team. She provided comprehensive, thoughtful, personalized care, and we were thrilled to become pregnant after our first embryo transfer with her. I had previously undergone two embryo transfers at PNWF using PGT-tested 5AA embryos, but both failed. I then sought a second opinion from Dr. Lin. Our first embryo transfer was in 2022 and resulted in our healthy daughter, so the next two failures left me deeply discouraged and confused. We had only one embryo remaining, and my previous reproductive endocrinologist attributed the failures to embryo quality, suggesting at most a hysteroscopy for further evaluation. Dr. Lin took a completely different and far more comprehensive approach. She recommended a full evaluation, including a pelvic MRI covered by my insurance, which ultimately identified the underlying issue. Importantly, this problem could not have been found by hysteroscopy alone, meaning that if we had stayed at PNWF, we likely would have experienced another failed transfer. Dr. Lin also performed a hysteroscopy as part of her thorough workup. With clear guidance and appropriate treatment, we moved our final embryo from PNWF to RMA, and the subsequent transfer was successful. Throughout the process, Dr. Lin and my excellent care coordinator Carla were always willing to answer my questions. This was essential for treatment planning, monitoring, and my peace of mind. I felt seen as a whole person and cared for attentively. The embryo transfer itself was also a beautiful experience. Dr. Lin, Carla, the embryologist, and the entire staff brought great enthusiasm to the occasion. Their compassion, warmth, and positivity made the day special and memorable. I will always be grateful to Dr. Lin and her team for everything they did for me and my family and for the care and support they provided throughout.

At our first appointment, a picture suddenly fell off the wall and hit my husband in the head, leaving a bump for several days. We should have realized then how bad this clinic was. Communication is extremely poor. They repeatedly told me a patient coordinator would contact me, but no one ever did. We consulted five clinics, and RMA had by far the worst communication. Do not go here! They do not understand how valuable every week is during this process. Worse, 5.5 weeks after our last appointment, my husband and I took time off work for a follow-up, only to be told that RMA did not want to accept us as patients because of our prior health issues. We did not need to take time off work to receive that answer. When scheduling, I repeatedly emphasized that we only wanted to know whether we qualified for treatment—yet we waited another week and a half and had to miss work just to be rejected. Our experience with Pinnacle Fertility was much better.

If you have not started treatment and hope to build your family quickly, consider another clinic. So far, our experience at RMA has been very disappointing. Operations seem disorganized and internal communication is poor, causing repeated errors and confusion. One major issue involved a routine screening sample that was supposedly sent to the laboratory. The process took far longer than expected. Despite repeated follow-ups, we received vague replies such as ‘we are understaffed’ or ‘it takes time.’ Because of the prolonged delay, we contacted the lab directly and learned it had never received the sample. Several weeks were wasted. This was especially concerning because the screening result was required before beginning intrauterine insemination (IUI). Timing matters in fertility care, and unnecessary delays add enormous stress to an already sensitive process. We have now started treatment and hope the process improves. If it does not, we will have to consider changing providers and starting over.

Great

They take weeks to return calls or messages, and even when you ask, they never tell you what to do next. Communication is extremely poor.

Thanks to Dr. Keller and the entire medical team at RMA Bellevue, I will be welcoming my baby boy in a few weeks. I absolutely love this clinic and highly recommend it to others. I am so grateful to them!

Fertility treatment is not always a smooth journey. It can be one of life's most emotionally, physically, and mentally challenging experiences. Through every high and low, the team at this clinic gave us exceptional care, support, and guidance. What stood out most was how genuinely cared for we felt throughout the process. From the doctors to the nurses and support staff, everyone we encountered seemed deeply invested in our journey. We never felt like just another patient. Everyone was kind, thoughtful, responsive, and genuinely engaged in our experience. Dr. Lin and her team were outstanding. I trusted them completely and believed they would make the best decision at every step of my treatment. Their expertise, compassion, and honesty helped me navigate this difficult journey with confidence. Although the path to parenthood is not always easy, having a team you can trust is essential. The journey may be difficult, but the final outcome is absolutely worth it. I am incredibly grateful for the care I received and highly recommend this clinic to anyone considering fertility treatment. Thank you so much to Dr. Lin, Dr. Keller, Sally, Carla, all the embryologists, and everyone who helped us along the way. We could not have done this without you, and we are profoundly grateful!

Dr. Sarah Keller is an outstanding reproductive endocrinologist. An egg retrieval cycle is a complex and demanding physical and emotional journey, but Dr. Keller gave me unparalleled support from beginning to end. Her meticulous attention to my medication protocol was impressive; she precisely tailored and adjusted my treatment plan according to how my body actually responded. Her thoroughness and confidence made me feel completely reassured. Beyond her exceptional medical expertise, her ongoing guidance and thoughtful reassurance were also invaluable. In addition to her outstanding medical expertise, the ongoing support she gave me was second to none. She and her team were always available to answer my questions, ease my anxiety, and guide me through every nuance of the cycle. If you are looking for a fertility specialist who combines exceptional medical expertise, meticulous care, deep empathy, and attentiveness, Dr. Sarah Keller is undoubtedly an excellent choice. We are incredibly grateful to have found her!