I met Dr. Dondik for an initial consultation in June 2023. She was very nice and had an excellent bedside manner. However, I learned that egg freezing and IVF procedures were not performed in Brooklyn but in Mineola, Long Island. I had to wait two months for a telehealth follow-up to review my fertility test results. I waited more than 30 minutes for her to log in, and my blood test results were never uploaded to the portal. The portal is cumbersome and lets you receive messages but not send them, so electronic communication requires violating patient privacy laws. At my request, she ordered an MRI in late August to confirm the diagnosis, which ultimately made the $16K procedure eligible for coverage. I had the MRI that same week. Another month passed, and despite several emails to multiple staff members, no one responded about the MRI results or insurance authorization. I finally received a call from Shandel on September 23, 3 days before my coverage ended as I transitioned to COBRA. She was helpful and compassionate and confirmed that the procedure would be covered based on my diagnosis. I was told the authorization would be obtained and emailed to me and would remain valid for 10 years or as long as I used COBRA. I never received it. I called again on September 25 and was told I would receive a call back. It is now September 27, the last day of coverage, and I still have neither the authorization nor a response. I was placed on hold for 30 minutes only to speak with the first person who had told me I would not be covered, even after Shandel confirmed that my clinical diagnosis qualified. They could not confirm or even access the authorization in my file. Despite this, they refused to provide Shandel's email address. I originally planned to freeze my eggs during the summer, when I had enough time and before my insurance changed, but the office's inefficiency delayed this by 3 months. As a healthcare professional and small-business owner, it is difficult to find time for my own appointments, let alone egg freezing, which requires multiple appointments over two weeks, medication injections and their side effects, and surgery in Mineola. Delaying the procedure was also stressful as a 34-year-old woman whose fertility is rapidly declining. Other issues: 1. The IVF webinar was taught by a man who made sexist jokes about emotions and hormones and created fear by comparing the ovaries to water balloons that could burst if you bent over. I had to schedule another appointment with Dr. Dondik, who clarified that this was exaggerated. I also learned the BK office is closed on weekends, so weekend monitoring appointments are also in Mineola. 2. January—I had to send several emails to get the medication ordered. Because we were so close, I chose to proceed again. 3. February—I called during office hours to schedule the start of my cycle and was supposed to receive a call back about whether to come the next day or the day after. No one called. I even left an urgent message with the answering service and was told I would hear back by the next morning so I would know whether to come in, but again heard nothing. 4. I provided the pharmacy information twice. The nurse forgot what I told them at 8 a.m. and sent a portal message at noon, which I did not see because I was with my own patients. The nurse left at 2:30, so my medication was not called in. I called after work at 4:45 p.m. and was told they would contact the nurse to submit it immediately. No return call. I called again after 6 and was still waiting. The medication I was supposed to start at 6:45 that evening had not been called in. 5. A nurse once gave me the wrong medication name and incorrect instructions. Pros: Dr. Dondik was wonderful throughout—very reassuring and thoughtful. The phlebotomists were also excellent, and I looked forward to seeing them during morning visits. Nurse Sarah in the operating room was also kind!

I had a wonderful experience with Dr. Fritz and the entire NYU team. All the staff were lovely, and every doctor I saw made me feel comfortable throughout the process. Special thanks to Elena for being so supportive during every visit and keeping the office running so smoothly. After 2 cycles and 1 good embryo, we ultimately conceived naturally while waiting for a transfer the following month. If we decide to have baby number two, I will definitely return.

The treatment plan was not tailored to my specific needs. Communication was poor. I ultimately completed 3 cycles without success.

I went to NYU for donor-egg IVF and was told that Dr. Saketos on Long Island would manage my case, while I would see Dr. Dondik in BK weekly. After nearly a year of treatment, I was deeply disappointed by the care, the complete lack of communication, and the dismissive attitude. My diagnosis was complex and rare, including a thin endometrium. Looking back, I am not sure Dr. Saketos knew how to treat it. Instead of acknowledging this or encouraging me to see someone more familiar with my diagnosis, she repeatedly tried the same medications without progress. Whenever I asked her or Dr. Dondik about a biopsy or another approach, they said it was not yet time. As I became increasingly frustrated, I contacted the doctors by phone and email but rarely received a response. Be aware that communication at this clinic is terrible. You can never reach anyone directly; every call goes through a messaging service, which is a nightmare given the time-sensitive nature of IVF. In short, my questions and requests for a new treatment plan were ignored, and I felt my doctors no longer believed I could succeed or truly cared about my treatment. The final straw was a routine appointment when Dr. Dondik arrived 15 minutes late and said she had no time to answer any questions because other patients were waiting. I walked out and never returned. When I emailed Dr. Saketos to say I was seeking treatment elsewhere, her reply was about something entirely different, showing she had not even read my email. It was also the first time she had replied to one of my emails. I transferred my care to a small Manhattan clinic and became pregnant 6 months later with a completely new protocol. My new doctor was very confused about why NYU had kept me on the previous protocol for so long when it clearly was not working. I know I should have changed sooner, but IVF is a business, and it takes time to accept that many clinics see you only as a woman desperate to have a child and want to keep you there as long as possible. Many women undergoing IVF who feel like just a number will relate. I know this review is harsh, but it is sincere. Not succeeding at NYU would have been one thing, but their dismissive and indifferent treatment needed to be shared. IVF is hard enough, and I deserved better care. I am grateful I finally found the courage to leave and seek help from doctors willing to give me a chance at motherhood; otherwise, I might never have had my beautiful daughter.

My experience at this clinic was terrible. The finance team called constantly, which felt more like harassment than support. The nurses sent medication instructions only one day before I was due to start them, which was highly unprofessional. For services costing $10,000–$15,000, this level of communication and care is unacceptable. Instead of respecting patients, they make you feel like just another case and as though they are doing you a favor.

这家诊所简直就是个流水线工厂，非常不专业，前台工作人员态度极其恶劣。他们只提供早上7点到9点的预约时间，而且要求每个人都提前两天通知就诊。他们会不停地打电话，但如果你没接，就很难再联系上他们，因为电话会被转接到一个纽约大学的中央电话中心，而这个中心甚至不在纽约，所以他们根本不知道任何工作人员的名字。他们还会在留言系统里留言，但这些留言系统没有任何通知，而且你也无法回复。总而言之，这是一次非常糟糕的就医体验，我建议你找一家私人诊所，那里会更注重个性化的医疗服务。

Stay away. The MD I saw lacked the qualities needed for patient care; it felt more like a business. The doctor would not explain why I needed a certain medication or even recommend supplements. Most of the RN team was very kind, except for one person. Fatima in billing has an attitude problem and needs retraining in patient communication. Do not go there. I wish I had known before starting treatment. The MD barely contacted me, never discussed a strategy, and left me to go blindly through the entire process.

Dr. Song and her staff are amazing! We cannot wait for her and her wonderful staff to help us have our second child! Dr. Song's meticulous transvaginal ultrasound-guided embryo transfer technique is flawless! She and Dr. Gaudas set a 5-star standard not only for themselves but for their staff and patients. Our IVF rainbow phoenix baby, born when we were 40 after more than six years, is proof of that! Now I am 42 and just tested at home today and got our BFP! It is even darker than the BFP with our first baby! We cannot wait to learn our beta result on Saturday! 🤞 To everyone on this journey!

My experience with the front desk at this office was extremely disappointing. The staff were rude and disrespectful, making me question how the rest of the office operates. I have not yet met the doctor, but if the front desk's behavior is any indication, I am unsure whether I want to continue with this office. They also use an answering service that takes your information but does not follow up to schedule an appointment. Save your time and consider going elsewhere.

She is so sweet, kind, and patient. She explained everything perfectly. I felt especially comfortable with her 💕

This place is awful, especially the phlebotomy area! They are so slow and take a break after each patient, leaving us waiting forever even though they know we are fasting! I had an ultrasound, and whoever was accompanying the technician made a face while I was in pain! This place is terrible.

If you are seeking fertility treatment, this is the place to go! My gynecologist recommended this facility, and I am so glad they did. I first met Dr. Song, who explained all the hard facts about becoming pregnant at my age in a caring, straightforward way, which I greatly appreciated. I underwent a series of tests and scans that helped me understand my reproductive health better. Most of my testing appointments were early in the morning before work, and this office is truly efficient. They complete check-in, testing, and bloodwork in under an hour while still leaving time for questions. That does not mean they rush you; they simply manage their schedules and staffing well. I was able to ask the ultrasound technicians many questions about my ultrasounds and scans, including what they saw and what I should expect to feel. I always brought a magazine or something else to occupy myself, but thankfully I never had time to finish it. Since this is an exciting and stressful process for most people, I am glad I came to RSof NY. My colleague, who froze her eggs two years before me, was also pleased. The staff are reassuring, patient, thoughtful, and helpful. Even so, do your own research, come prepared with any questions you may have, and advocate for yourself during appointments. I had to ask about taking COQ10 and needed clearer instructions on how to take a particular medication, and they spent plenty of time with me. Helpful tip: Wear a dress to appointments whenever possible so you can get ready for the examination quickly. The only minor issue is allowing a few extra minutes to drive through the inconvenient parking lot, which is not their fault at all. Overall, I enjoy being a patient at RSofNY, and I believe you will too!

After a less-than-ideal consultation with RMA, we went to NYU. We scheduled with Dr. Fritz because of his good reviews. I liked him immediately because he did not pressure us into IVF or PGTA at the first consultation. He gave us options and ordered several fertility tests to establish a diagnosis. Ultimately, my reproductive age was causing recurrent miscarriages, and we decided to proceed with IVF. The front desk was always pleasant, and I loved all the nurses. The operating room nurses were especially supportive during retrieval and transfer. Dr. Kuokkanen performed my retrieval, and Dr. Goudas performed the transfer. On transfer day, everyone was very supportive and wished us well. Our first cycle and transfer were successful, and our daughter is now three weeks old! IVF is a long process, and we had some setbacks, but Dr. Fritz and the nurses always returned calls quickly and remained positive. Fertility clinics can feel like factories, but you cannot let that bother you. It took me a while to let go and trust the process.

The most unprofessional office I have ever dealt with. My husband went in for testing, and we spent two weeks trying to obtain the results. They told us they had the results and would fax them, but never did. We practically had to beg them to do their jobs. I will never deal with this place again.

This was one of my worst clinic experiences. Thankfully, my treating doctor there was kind, but over the years I encountered some very cold and unpleasant staff. Their attitude alone is enough to make you want to give up, which is why I appreciated the few kind people there. The clinic also has no direct phone line; every call must go through an answering service.

Update: I changed clinics and became pregnant on the first attempt using embryos from here. Although I ultimately miscarried, at least I became pregnant, which was better than anything I achieved here. I created new embryos with my new doctor and am now 37 weeks pregnant with my first child. My experience here was not good. My treatment plan was never personalized and was always one-size-fits-all. My test results were consistently normal, yet I never received a positive pregnancy test, even after exhausting my lifetime insurance benefits. I wish I had received more guidance during this time.

I was disappointed with my experience in this department. I did not know they do not schedule appointments directly; instead, you must leave a message, and they only try to call once. If you miss the call, you have to restart the scheduling process, which is inconvenient and inefficient. I also found the front desk staff unprofessional and unhelpful. Overall, it felt like a waste of time and effort, and I regret not choosing another clinic.

I learned the hard way that NYU wasn’t the right fit for me. Monitoring appointments always took over an hour, even at 6:30 AM. I’ve waited there an hour and half many times. Other clinics you’re in and out with 40 mins. If you move on to IVF, They strongly push PGT testing on everyone. It wouldn’t have made sense with my extremely low AMH. They basically force ppl to PGT test. During my 5 IUI cycles, my doctor only prescribed letrozole without exploring other medicines to stimulate more than one dominant follicle. So for 5 IuIs I only had 1 dominant follicle. This was counterproductive as I already ovulate on my own. I didn’t even know injectables were an option until I switched clinics. Also the timing of their IUI was off because most clinics do 36 hours after trigger, but NYu does 24 hours. This is important because prepped sperm for IUI only has a life span of 24 hours. I would visit an Acupuncturist who over time confided that she hears the worst from her patients about nyu. She even had a patient she knew that NyU allegedly dropped their embryos!! After hearing that I explored other clinics. Most concerning, they missed my endometritis on in an early biopsy. I had two chemical pregnancies prior to starting at NYU. Which was likely caused by my endometritis. I went on to do five failed IUIs and was never told or treated for the endometritis. After switching clinics, my second doctor caught the diagnosis. I was treated with two weeks of antibiotics and conceived naturally a few months laterr with a successful pregnancy. Stay away!

I did not have a completely negative experience here but I wanted to leave this 1 star review for one reason- If you plan on doing ERA testing before a transfer please advocate for yourself and have this test done during a NATURAL cycle. Medicated cycles are now known to give false negatives, which happened to me. Because of this false negative we transferred a pgt tested normal embryo which did not implant. I have since moved to a new clinic, the first thing they did based on my clinical history was repeat this test during a natural cycle and I very definitively have "silent" (mostly) endrometriosis. After treating the uterine inflammation for 2 months with lurpon we did another FET with an embryo from our time at NYU and I am now almost 8 weeks pregnant. I whole heartedly believe that if my endometriosis had been caught and treated this first embryo transfer would not have failed.

⭐⭐⭐⭐⭐ 我对这家诊所和医生赞不绝口！从我踏进诊所的那一刻起，就感受到了温暖、亲切和令人安心的氛围，这在一段充满情感波动的旅程中显得尤为重要。所有工作人员都非常友善、专业，让我真切地感受到每一步的关怀。医生知识渊博、富有同情心，总是耐心解答我的疑问，并清晰地解释一切。最重要的是，我比预期更快地得到了积极的结果，我对在这里得到的照顾感激不尽。如果您正在寻找一位真正关心患者并能带来卓越疗效的生育专家，我强烈推荐这家诊所！

弗里茨医生医术精湛、细致周到，但更重要的是（有时甚至更重要）他对病人的关怀和同情。他待人亲切，医术精湛，我对他的诊所和工作人员赞不绝口。我去过米尼奥拉和布莱特沃特斯的诊所，两家诊所都非常棒。能成为弗里茨医生的病人，我感到非常幸运。

Dr. Fritz is one of the best doctors I have ever met! I am so grateful he was my doctor during fertility treatment. He is not only highly knowledgeable but also compassionate, understanding, and very kind. From the beginning, he was patient with us, listened carefully to every concern, and answered all our questions. We felt relaxed at every visit and never rushed. He gave us realistic expectations, and we are glad we followed his careful advice to complete all necessary testing before embryo transfer, which ultimately succeeded. We appreciated that he personally called to discuss test results and other matters, showing that he genuinely cared. We cannot thank him enough for everything he did. His team is also exceptional. Every staff member at Northwell Smithtown is like an angel—warm and friendly. From reception and medical assistants to nurses and insurance coordinators, I have no complaints. We are immensely grateful to Dr. Fritz and his excellent team. Highly recommended, 10/10.

I truly cannot express how grateful I am to Dr. Fritz and his outstanding team. After two other fertility specialists turned me away, I felt devastated and hopeless, but Dr. Fritz changed my outlook from the first appointment. He listened patiently, showed genuine compassion, and assured my husband and me that he would do everything possible to help us. His dedication, expertise, and unwavering support were invaluable during this emotional journey. The entire team was warm and professional and made us feel comfortable and reassured at every step. We never felt like just another patient; they truly treated us like family. If you want a doctor who is not only highly skilled but also deeply caring, I wholeheartedly recommend Dr. Fritz. He gave us hope when we needed it most, and we will always be grateful. Our baby is due in November 2026.

We are profoundly grateful to Dr. Fritz for helping us build our family. From the beginning, he was kind, knowledgeable, and present throughout the process. He carefully guided us through every step and always made us feel reassured. Because of Dr. Fritz, our dream came true. We will always be grateful for everything he did and highly recommend him to anyone seeking a caring, experienced fertility specialist.

I froze my eggs with Dr. Fritz and had an excellent experience. He provided a thoughtful, individualized approach and adjusted the treatment plan to my circumstances for the best possible outcome. I am very grateful for his care and highly recommend him.

Dr. Fritz is easily the best doctor I have ever been to. You can tell he genuinely cares about his patients and makes sure you understand the medical side of everything. After our first meeting I walked out of the office feeling truly confident and blessed to be under his care. He did all tests to identify any problems right away so we knew the whole picture of what we were working with and were able to come up with a plan 3 weeks after our first meeting. Any questions I had were answered thoroughly and without judgement. The office ran on time for appointments and the staff were always friendly and welcoming. They had a very good process for their daily schedule that made it easy to balance while working every day. I will be forever grateful for Dr Fritz and his team for everything!!

Dr. Fritz is extremely thorough and explains every step clearly. He is not only highly skilled but also compassionate and caring. He and his team are organized, meticulous, and kind. I highly recommend Dr. Fritz and his team to anyone seeking excellent fertility care.

Dr. Fritz's success rate speaks for itself! His thorough approach considers every infertility factor and each patient or couple's unique circumstances. We found Dr. Fritz after multiple miscarriages when we were over 39. He completed all the necessary diagnostic testing. I was nervous about IVF, but Dr. Fritz provided detailed information and did not pressure us to pursue preimplantation genetic testing (PGT-A). I became pregnant during our first cycle with a fresh embryo transfer. Our daughter is now 10 months old.

Dr. Fritz is an amazing doctor. After two failed IUIs performed by another doctor, my husband and I came to him. He is knowledgeable and approachable, communicates directly with patients, made us feel comfortable, answered all our questions throughout my IVF journey, and listened carefully to our thoughts. He is very honest and trustworthy and never treated me like a number. Dr. Fritz carefully developed a treatment plan to optimize our chance of success. He stayed in touch, was very supportive, and gave me the best care. I became pregnant during my first IVF cycle😀 Thank you so much, Dr. Fritz. We deeply appreciate your work and care. I would give him 1,000 stars. We are extremely satisfied with your treatment and care. We will be seeing you soon for our next baby. Thank you again🙏

After three years and three doctors, we finally found one who treats you like a real person rather than a source of revenue. After our first meeting, he understood my medical history and took immediate action. For three years, I had been diagnosed with 'unexplained infertility.' Doctors said my ultrasounds showed I did not have PCOS, but he was not convinced. For the first time in our three-year journey, he ordered a complete PCOS blood panel. He also told me things my previous doctors had never mentioned. For the first time in years, I feel confident about becoming pregnant. I am also very grateful that he did not shame my husband or me about our weight. We are heavier than most and know weight can be a factor, but he never made us feel bad and was determined to find answers. After only one consultation, words cannot express my gratitude for this doctor, who has done more for us than anyone else.

Dr. Fritz takes time to tailor the treatment plan that is best for you rather than rigidly following a standard approach. What truly distinguishes him is the personalized attention he provides. He communicates directly with patients, personally follows up to discuss treatment results, and patiently answers questions in detail. This is rare in settings where communication and follow-up often rely on nurses. He is genuine and truly cares for his patients. He has every quality you would want in a doctor.

Dr. Fritz and RSNY at NYU Langone are highly professional, communicative, efficient, attentive, and thorough.

I found Dr. Fritz after reading many Google reviews of fertility doctors. His reviews were very positive, and they were accurate. He is kind, understanding, and direct. He will not waste your time. After my initial testing, he assured me that nothing was wrong and that I would conceive naturally. However, I expressed concern because I had been unable to conceive for a year and a half and wanted to try fertility medication. He truly listened and prescribed medication. Other fertility doctors I had seen dismissed my concerns, followed their own approach, and did nothing. By God's grace, I conceived naturally during my next cycle. Dr. Fritz was very happy and supportive throughout my brief treatment with him. I would recommend him to anyone with concerns about their fertility. He will truly listen. I saw him at NYU Langone, where the staff were also 10/10. I went in for testing and had results within 20 minutes. I highly recommend Dr. Fritz and thank him for his care.

The best doctor ever. I recommend Dr. Rani to everyone!!!!! Thank you for everything you do!!!!!

I found Dr. Fritz two years ago during extensive online research. His reviews were good, so I scheduled an appointment. Two years later, I cannot imagine this journey without him. I am very glad to be with him because of his knowledge, compassion, and perfectionism. I highly recommend him to anyone in Queens or even Long Island. Thank you, Dr. Fritz. I will see you for the next child. 🙏🏻

We had a wonderful experience with Dr. Fritz in 2023. He was always kind, understanding, and attentive to every question we asked, and always answered patiently. He is excellent!

Knowledgeable, kind, and attentive—the list goes on. Highly recommended if you are looking.

I completed two rounds of egg freezing with Dr. Fritz. He was warm, knowledgeable, and patient, explaining what to expect throughout the process. I cannot say enough good things about the NYU nursing staff—they were very friendly, efficient, and knowledgeable, and helped with medications and questions. I am very glad I chose this office.

Dr. Fritz was recommended by our primary care physician, and we were very satisfied with his treatment and care. We highly recommend Dr. Fritz and his practice to anyone seeking similar treatment. The care was not only high-quality but honest, transparent, and flexible, making us comfortable throughout the process. He is highly knowledgeable in his field and takes time to make patients comfortable and fully explain available options and treatments. He is a true professional, and we strongly encourage anyone seeking similar treatment to choose Dr. Fritz!