Dr. MacKenzie Purdy, United States

Dr. MacKenzie Purdy, United States

     
4.1
Consultations 63
Reproductive Medicine
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Doctor Introduction

Dr. MacKenzie Purdy, United States


Mackenzie Purdy, MD, FACOG, is delighted to care for patients in the city she loves. After earning her medical degree from the University of Missouri, Dr. Purdy completed her OB/GYN residency at the University of Kentucky. She then earned a master's degree in biomedical sciences and completed a reproductive endocrinology and infertility fellowship at Mayo Clinic. Dr. Purdy is dual board-certified in obstetrics and gynecology and reproductive endocrinology, and has received wide recognition for her numerous peer-reviewed publications and abstracts. She has expertise in preimplantation genetic testing, carrier screening, and recurrent pregnancy loss, and brings great empathy to women's health informed in large part by her own experience with IVF. Dr. Purdy is also a member of the Society for Reproductive Endocrinology and Infertility, the American Association of Gynecologic Laparoscopists, the American Society for Reproductive Medicine, and the American College of Obstetricians and Gynecologists.

Dr. Purdy sees patients from the St. Louis, Missouri; Chicago, Illinois; and Rogers, Arkansas clinics.


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Location and Hours
2203 S Promenade Blvd #5185, Rogers, AR 72758, United States
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  • Monday

    07: 00 - 17: 00

  • Tuesday

    07: 00 - 17: 00

  • Wednesday

    07: 00 - 17: 00

  • Thursday

    07: 00 - 17: 00

  • Friday

    07: 00 - 17: 00

  • Saturday

    Closed

  • Sunday

    Closed

  • Closed Now
Affiliated Clinics
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Kindbody - Swansea, United States
Kindbody - Swansea, United States
     
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Hours: 08: 00 - 16: 00
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4.3

Free Consultation
Featured Reviews
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Jan 29, 2025
Jan 29, 2025
I cannot say enough wonderful things about Kindbody. Every staff member, from reception to the doctors, made our experience excellent. The phlebotomists made frequent blood draws a positive experience. Ultrasound technicians Brittney and Joellen were always kind and knowledgeable. Every nurse we worked with helped us navigate the ups and downs of fertility treatment with warmth and grace. Our nurse Laura supported us throughout and answered our many questions. Even the embryologists we met were professional and helpful during our IVF journey. My wife and I were treated like family, which made graduating bittersweet, but we are now 20 weeks pregnant with a healthy baby boy—all thanks to Kindbody! Even if you are only seeking information, they can help from the first phone call!
Jan 27, 2025
Kindbody supported us at every step of our journey. We are very grateful to Kindbody for helping us grow our family!
Jan 19, 2025
It went more smoothly than expected. After such a long process in such a short time, we conceived on the first attempt. We are fortunate to be expecting another baby girl 👧
Jan 16, 2025
Unfortunately, we did not have the best experience with Kindbody. This is not a reflection of the staff and nurses at Kindbody Rogers. Our poor experience resulted from Kindbody's internal approach to patient communication. Once we left the physical clinic, we could only communicate through the portal with people we had never met. Our "care team" consisted of a doctor in Missouri, whom we only met over Zoom, and a frequently changing group of nurses. All medical decisions seemed designed for people struggling with infertility, which is Kindbody's main focus, but that was not our issue. Every small detail delayed us and somehow increased our costs, including additional baseline appointments and tissue sample storage fees. Kindbody's billing team is a genuine nightmare, and for that reason alone I would not recommend them. You never speak with the same person twice about billing, so you must explain your situation repeatedly before anything is understood or corrected. They billed the wrong insurance, and it was almost impossible to explain something as simple as, "I have a new job and this is now my insurance; please do not charge us out of pocket." Just thinking about it gives me a headache. Unfortunately, we experienced a loss while working with Kindbody, and our care team communicated the news very poorly. We gave KB another chance and had another unsuccessful IUI. In the next cycle, we used a different local clinic for a fraction of the cost and conceived immediately, which makes you wonder. Again, the staff and nurses at the Rogers KB office were very kind and knowledgeable, and this review does not reflect on them. The internal communication and the care team directing our treatment through the "portal" caused the poor experience. If you have excellent insurance and are looking locally for IVF, this may be your best option. Otherwise, know that NWA has other options that will treat you like family and have in-house billing teams.
Mar 27, 2025
A wonderful facility! They were extremely helpful and informative throughout the entire process!
Mar 23, 2025
This company has the most convoluted and difficult to deal with billing department I have ever had the displeasure of working with. Absolutely nothing about the billing provided is understandable and then when you need a refund because they have seriously over billed you, they take months to respond. We have been with this clinic for a year, and found out in December that they had over billed us and were holding on to over $18,000 of our money! They did not inform of us of this and we only found out by accident. Then after requesting a refund at the beginning of December, we are still waiting for the refund. They will not respond to my daily messages asking for an update. Their shady business practices should be criminal and it’s disgusting that they would take so long to refund such large amounts of money to people who have had to scrape together huge amounts of money for the desperate hope of becoming parents. As much as I loved my doctor and nurses, I could never recommend this company to another person and highly advise you to save yourself the stress and drive out of NWA for care!
Mar 21, 2025
The staff was incredibly kind and helpful to myself and my wife. They answered all of our questions and made us feel very comfortable. They were extremely expedient and made the initial appointment stress-free.
Mar 11, 2025
Our experience with Kindbody was simply amazing. The nurses and staff were always so kind and encouraging. Infertility can be an emotionally difficult journey, and we were treated with kindness and respect at every appointment and whenever we had questions. They truly made us feel cared for and went above and beyond for us. I will always be grateful for the nurses and staff Kindbody provided.
Mar 6, 2025
We had a wonderful experience at Kindbody in Rogers, Arkansas. The egg retrieval and FET were successful on the first attempt, and we welcomed our son this February. The Kindbody staff were responsive and wonderful, especially our nurse Amy and Dr. Purdie.
Jul 13, 2025
My experience with KindBody during IUI was wonderful. From the moment I entered the clinic, the team was warm, friendly, compassionate, and fully supportive. They patiently answered every question throughout the process, making a vulnerable treatment experience feel empowering and safe. As a woman, this was absolutely the most positive medical experience I have ever had. I have recommended them to everyone I know!
Jun 10, 2025
Losing both fallopian tubes devastated me. I had always wanted to be a mother. Then I found Kindbody. The staff were wonderful! They were very understanding and kind. They explained everything and answered all my questions. Kindbody restored my hope and motivated me to pursue motherhood! Thank you, Kindbody, for helping my husband and me through this journey!
May 17, 2025
Absolutely amazing! The staff were very kind and caring. Everyone went above and beyond to make the entire visit feel comfortable, relaxing, and safe. Definitely a five-star clinic!
Apr 23, 2025
I have only positive things to say about Kindbody in Rogers. From my first contact with them through my first egg retrieval, everyone was very kind and friendly. I never had trouble reaching anyone. I usually received a response within a few hours, if it even took that long. I used insurance, and whenever a billing issue arose, I messaged the billing team. They responded within two days and corrected it without any difficulty. The issue was only an oversight, so it was not a big deal. All the clinical staff are wonderful and lovely. You are truly well cared for at this location!
Sep 24, 2025
The staff were very kind and helpful and made me feel comfortable. Dr. Purdy was very nice and helpful.
Sep 24, 2025
My husband and I had a wonderful experience at Kindbody Rogers! It was one of the best decisions we have made since moving here last spring. We had been receiving fertility treatment at another clinic in Cincinnati before deciding to transfer here. The difference in care was remarkable. The team tailored the treatment plan to our situation, listened to the difficulties we had experienced, and made improvements. We now have a healthy two-month-old daughter and are very grateful to Kindbody!
Sep 22, 2025
I am very grateful to have had them with me on this journey. The Kindbody team was wonderful: compassionate, attentive, and supportive throughout. They gave me hope and confidence during a stressful process. I liked having virtual consultations and communicating through their portal, which made everything very convenient. If you are struggling to conceive, I highly recommend Kindbody!
Oct 24, 2025
This place does not pay its vendors!
Oct 17, 2025
I want to express my deepest gratitude to the Kindbody team for their professionalism and attentive care! I completed IVF here, and the entire process was well organized and compassionate. The doctors and nurses were always available, helped ease my stress, and answered all my questions. Thanks to them, we are finally expecting our long-awaited baby. I am sincerely grateful!
Oct 16, 2025
From my first visit through graduation, Dr. Purdy and the entire Kindbody team were outstanding. Words cannot fully express my gratitude for their care and support. Even through unexpected setbacks, the team in Rogers, Arkansas, remained beside me. I am very grateful for my Kindbody family.
Nov 22, 2025
We are so thankful for the Kindbody staff. They were always so kind, accepting, and helpful. We had a great experience. They worked hard to provide services that fit our needs. We welcomed our beautiful baby boy last month and couldn’t be more grateful.
Nov 19, 2025
The medical team and doctors are excellent, but the billing department is terrible. Kindbody really needs to improve this process, as I believe it causes many negative reviews. My husband and I completed one round of IVF. The finance department required payment upfront before we had even signed the IVF consent forms and agreement. I asked many questions about costs before starting IVF, but it was difficult to get clear answers. Finance only gave me the self-pay amount, which was useless because I have insurance. They demanded such a large prepayment before even receiving accurate information from the insurance company. We prepaid $3,400 just for IVF and egg retrieval, not including cycle monitoring visits, medications, or anesthesia. After retrieval, billing sent me a $1,600 bill. I had to remind finance that I had already paid $3,400, which they seemed to have forgotten. They told me that once insurance finished processing and all charges were posted to the visit, they would notify me if I was due a refund. I did not understand this because I had already received the final statement showing the insurance payment. We need another round of IVF, so who knows whether I will receive the refund before the next cycle begins. If you plan to use Kindbody, review your bills carefully to ensure you do not overpay. Good luck, and I hope you can communicate with them successfully.
Nov 14, 2025
I will not lie—the process was not easy, but the clinic staff were so caring and supportive that they made everything much easier. I sincerely wish them happiness and good health, and I thank them for all their care.
Dec 14, 2025
Summary: Overall, this is a very good clinic. The staff are friendly and the medical care is excellent, but smoother communication and billing processes would make it ideal. More details: Background: Egg freezing Strengths: The staff were very friendly and pleasant in person. Guidance was very clear once stimulation began, and the follow-up after egg retrieval was thoughtful. The backup medication they provided when my eggs arrived late was a lifesaver. The financial advisor was very helpful and responsive. The medication videos and post-stimulation/retrieval documents were excellent. I genuinely felt that minimizing complications was their highest priority. Areas for improvement: (Preface: I have a Type A personality, value organization, and like to have all the information.) Communication delays: Several time-sensitive questions went unanswered for days. With a narrow treatment window, delays could mean missing a cycle, which made me very anxious. Once, I had to call on a Friday before I finally received a response and an appointment was arranged. The assigned nurse was ill, which I completely understand, but the process needs a backup plan. Perhaps the primary and backup contacts could proactively reach out and track the patient’s upcoming cycle because treatment windows are so tight. A minor personal complaint: Several nurses asked, ‘You are doing IVF, right?’ I was not; I was freezing eggs. Although this was minor, as someone new to the process who did not understand the similarities, it made me worry that the wrong protocol might be used. Cycle discussion: I would have appreciated a more detailed discussion of progress and dose adjustments during stimulation. After each visit, they clearly explained the next medication doses but did not mention other factors under consideration. In the post-retrieval call, I learned that my slow follicular growth and longer stimulation period might have warranted dose adjustments. Of course, hindsight is clearer, there was no guarantee this would have helped, and they may have considered every factor, including the risk of overstimulation. Still, I personally would have preferred a deeper discussion. As a newcomer without a medical background, I could not ask about issues I did not know existed. More information during stimulation would have improved my understanding and allowed me to consider other possibilities, even if the dosage remained unchanged. Billing: One issue was especially frustrating. I had a billing question about a vitamin D laboratory test that continued for weeks, with repeated follow-ups and reassignment but no clear answer. Receiving an unexpected bill while trying to determine which codes were standard and which were additional was very frustrating. One message was marked resolved even though the issue had not actually been resolved.
Jan 2, 2026
I had an excellent experience at Kindbody! My egg retrieval was successful, I became pregnant with one of the embryos, and now I have a healthy daughter. I am so grateful to Dr. Rhee, Dr. Purdy, and nurse Laura Largent for helping me build my family!
Jan 1, 2026
Communication was excellent. This is the only doctor's office I have visited where you can check in ahead of time, and the staff are very friendly!
Dec 24, 2025
For the past three or four weeks, I tried to arrange a referral to Kindbody for male fertility testing. My primary care doctor sent it, but the “wording was wrong,” so it had to be revised and resent repeatedly over three weeks. They ultimately submitted it four times, and I had to visit the office in person to confirm it had actually been sent because Kindbody kept denying receipt. Kindbody gave many conflicting explanations: they had received it but had not, the wording was wrong, or they failed to read the final correctly worded referral carefully. After making me wait a month, they finally called to say they would not provide the service if I came alone, wasting an entire month. Perhaps it was a blessing in disguise. If this reflects their other issues, I am glad I avoided them.
Dec 19, 2025
My IVF video consultation was rescheduled three times. Once a date was finally set, I received a call and was very excited, only to be told that my insurance would not cover it and I would need to pay $300 out of pocket. After the call, they canceled my appointment, seemingly assuming I could not afford it. 💔😢😢😢💔 I wanted to try this clinic because of its good reviews, but I am deeply disappointed. The person on the phone was extremely rude and remained rude after canceling my appointment for the fourth time.
Jan 17, 2026
The staff were very friendly, welcoming, and helpful! My wife and I both felt great. Thank you!!
Jan 10, 2026
My first Kindbody appointment was by telehealth, and it was an excellent experience. Throughout the process, I felt heard, respected, and supported. The doctor explained everything patiently and thoroughly and answered my questions without making me feel rushed or dismissed. Starting fertility treatment can feel overwhelming, but this telehealth visit eased much of my anxiety and made the process feel more approachable. My patient experience consultant Ewelina was very responsible. She always responded promptly to my questions and kept our conversations relaxed and positive, making the process less stressful. The virtual platform was easy to use, communication was clear, and I left feeling hopeful about the next steps. I would recommend Kindbody to anyone beginning a fertility journey or considering an initial telehealth consultation.
Feb 19, 2026
Kindbody is terrible. They cannot even code bills correctly. They say they have been working on it for more than two months, yet have not corrected their own errors. If they cannot code billing records properly, how can patients trust them to help create a child? Customer service is extremely poor. Calls are never answered, and there is no way to reach anyone to resolve problems they caused. Our health insurer told us that several bills were coded incorrectly, but Kindbody still has not fixed them, leaving us owing thousands of dollars that insurance should cover. I would never recommend them for any service.
Feb 12, 2026
Everyone at Kindbody was kind and helpful from the beginning. Their genuine concern for patients is clear. They patiently guided us through every step and answered every question. Their support meant so much, and we are very grateful for everything they did on our path to parenthood. We cannot wait to welcome our baby boy this summer!
Feb 6, 2026
Mar 8, 2026
Amazing! They was so quick and kind!
Feb 27, 2026
Very respectful and kind. They make you feel welcome and cared for. Virtual visits are also available.
Feb 27, 2026
Feb 20, 2026
The staff and everyone around me were very kind. The doctors and staff were welcoming and helpful throughout, making the process very smooth. I would definitely recommend Kindbody to anyone beginning a fertility journey.
Mar 28, 2026
I have truly enjoyed my fertility journey with Kindbody. I visited other clinics, but their service was not welcoming, making it hard to feel motivated to schedule follow-up appointments. Kindbody’s care is warm and attentive, the clinic feels comfortable and inviting, and I can message them at any time and receive a prompt response. Everyone is friendly at every visit, and virtual consultations are available when needed, which is very convenient. Fertility treatment is challenging enough, so it is wonderful to find a clinic that feels welcoming and comfortable. I had been looking for this kind of environment, and Kindbody was exactly what I wanted. I highly recommend them! :))) I gave four stars rather than five because I recently had problems with billing and insurance verification. Twice, they suddenly told me I was out of network and would need to self-pay, which was not true. I received little explanation for these notices and had to contact my insurance agent. This caused unnecessary stress, but it is the only issue I encountered.
Apr 20, 2026
Staff communication was exceptional and faultless. I sincerely recommend this clinic. From the moment I entered, the receptionist was warm and attentive and made me feel welcome. The women in the laboratory were wonderful, the ultrasound team was extremely friendly, and everyone was excellent.
Apr 16, 2026
The entire process, from the initial consultation to insemination, took only two months, and every staff member responded promptly. Everyone was attentive and caring. We drove four hours to the clinic and have no regrets because we felt cared for and heard here.
Apr 13, 2026
Do not go to this clinic or any similar facility. Go to Dallas, where they are more professional. Before I agreed to insemination, they clearly told me my insurance would cover everything and that I would only need to pay certain specified amounts. Everything seemed straightforward, so I proceeded. They had clearly explained that my insurance would cover the blood tests and all follow-up visits. Two years later, they called to say I still owed $800 because my insurance company had denied the claims, so I had to pay everything out of pocket. Would you be shocked if this happened to you or your family? Would you be happy as a customer to receive a call a year or two later saying your insurance had denied payment? Put yourself in my position. If I had known insurance would not cover it and I would have to pay out of pocket, I would never have agreed to the procedure. This was your error because you did not communicate properly with the insurance company before treatment began. How can you blame us? Do you do this to every customer—mislead them into treatment, then charge them when insurance refuses payment? You did not even offer a reasonable solution, only demanded that we fully pay for your mistake.
May 16, 2026
Words cannot express my gratitude to the entire staff at Kindbody Arkansas. I recently had an egg retrieval there, and the whole team was wonderful. Dr. Purdy is professional, knowledgeable, and caring. She knows how to adjust treatment plans to achieve the best possible outcome. Megan is responsive and patiently addresses any questions or concerns. Mckenzie was extremely reassuring and patient while we decided whether to pursue IVF. She assured me that the entire team would support me throughout the journey, and I felt that her words were true at every stage. Our ultrasound technician Pam showed indescribable compassion and empathy. Early in treatment, she quickly eased my anxiety, hugged me while I cried, and reassured me that I had come to the right place. Deciding to undergo infertility treatment can feel overwhelming, but the staff at Kindbody made me feel cared for and made the process much easier. I highly recommend Kindbody and trust that they will provide excellent medical care.
May 5, 2026
I had high expectations… I do not understand why anyone would give Kindbody Arkansas a positive review. Based on my own experience and what I have heard from others, their communication is absolutely terrible. Our treatment could not proceed because of the lack of communication. This is deeply frustrating for people going through an emotionally difficult time while trying to build a family or find answers. To make matters worse, there were other unacceptable problems as well. I hope this review encourages others to seek better treatment, support, and answers. I hope it helps others avoid the additional harm we experienced.
Apr 30, 2026
My experience at Kindbody Fertility was one of the most disappointing healthcare experiences I have ever had. From the beginning, communication was inconsistent and unclear. It was difficult to obtain straightforward answers about treatment plans and costs, and the information seemed to vary depending on whom I asked. The pricing was also extremely frustrating. There was almost no transparency or choice of packages, making an already physically, emotionally, and financially demanding process even harder. Much of the time, I felt left to calculate the costs on my own without clear guidance. Infertility is already an extraordinarily difficult journey, and patients deserve compassion, clear explanations, and consistent care. Unfortunately, I did not experience those things here. I hope they take patient feedback seriously and make meaningful improvements to their communication and care structure, because their current service is far from adequate for patients undergoing such a painful treatment process.
Apr 29, 2026
Every staff member at this clinic was wonderful. Throughout my IVF treatment, I always felt safe and heard. After all the highs and lows of IVF, I finally welcomed my baby girl in March 2026.
Jun 9, 2026
I cannot say enough great things about Kind Body in Rogers! From the moment you walk in, the staff makes you feel so welcomed and genuinely taken care of. You can tell they actually care about their clients — not just as customers, but as real people. They take the time to listen, answer questions, and make sure you’re comfortable every step of the way. It’s rare to find a place where the entire team is this passionate and attentive. If you’re in the NWA area and looking for a place that truly has your best interest at heart, this is it. Highly, highly recommend!
Jun 26, 2026
Jan 23, 2025
Every Kindbody employee I worked with, from the front desk and nurses to the doctors, was wonderful. This clinic is capable, professional, and compassionate. I will actually miss this place when I return to my regular OB-GYN. I cannot recommend this clinic highly enough. IVF is not easy, but having a team you can completely trust and rely on is invaluable.
Jan 18, 2025
We saw Dr. Purdy and the team for two pregnancies, and everyone was wonderful. I highly recommend Kindbody.
Jan 16, 2025
I have only had a few interactions with the Kindbody team so far, but my experience has been so positive that I felt compelled to write a review—and I truly do not write reviews often! I am so glad I found Kindbody St. Louis. The team they have assembled is frankly astonishing. To be honest, I was almost in tears while writing this review because the entire team is genuinely that remarkable. I have never felt as heard, supported, and understood as I have at Kindbody. I honestly did not know patient care could be like what Dr. Cooper and her team provide. As a young woman with a unique fertility situation, I truly feel that Dr. Cooper is committed to understanding my individual circumstances rather than simply reciting information and offering a one-size-fits-all approach. In my past experience, fertility doctors fall into two categories: those who think nothing can be done and tell you to give up, and those who push extremely expensive medical procedures without adapting them to your personal experience. Dr. Cooper and the Kindbody team showed me a third category: one focused on finding the best options for you personally and ensuring that you fully understand the range and depth of those options. I would also add that Kindbody's online portal is very user-friendly, provides detailed explanations of everything, and makes it easy to reach staff through the chat feature. Navigating fertility treatment is challenging, and the Kindbody interface recognizes this and works to make everything easier. Wherever my fertility journey takes me, I am truly glad to have Kindbody beside me as I work through it all.
Jan 14, 2025
They are absolutely terrible to work with. They cancel appointments the morning of with no notice. They constantly cancel and reschedule appointments, making it impossible to plan around your work schedule. Absolutely awful. I do not recommend them. Save your money and go elsewhere. This reflects more on the staff, laboratory, billing department, and management than on the doctor, who was good. We have had nothing but problems with the portal, which no one seems able to resolve, and we have had to complete the same paperwork a million times because of IT issues. No one communicates with you or with other team members. The schedulers have no idea what they are doing or even whether it is the correct time window to schedule an appointment. These interactions make us want to cut our losses and go elsewhere, but because we have already invested tens of thousands of dollars through insurance and more than $100,000 overall, we have to tolerate this nonsense until we finish what we started.
Jan 11, 2025
Chelsea was thorough. She provided exceptional care.
Feb 21, 2025
When I started a few years ago, the experience was wonderful. The staff were good, appointments were quick, and communication was excellent. Now, after completing cancer treatment, the costs are outrageously high and disputed. If you have employer benefits, they inflate the charges so you use the benefits as quickly as possible. Communication is slow, and they often do not provide the necessary information. It is very unhelpful and confusing. I was also charged two copays for one appointment and waited in a hospital gown for more than an hour to be examined. Be careful. You might think they would try to make an already stressful situation easier for patients, but they do not.
Feb 14, 2025
So far, the administrators, nurses, and doctors who have helped me through my IVF journey have been wonderful. I cannot say enough good things about everyone in Swansea and even the few people I met during my procedure in Lindbergh. They were always available and ensured that all my appointments occurred on time, even during a snowstorm. I experienced some side effects and had late-night questions, and the overnight nursing team always replied before my injections, so I felt confident every evening and morning about what I needed to do. For a time, I felt that the billing department was not responding, which caused considerable unnecessary stress, but Dr. Lee and Andrea personally contacted me and continued following up until my concerns were resolved.
Feb 12, 2025
Before making a decision, please join the St. Louis IVF group and read about Kindbody. Going to Kindbody was the worst mistake my wife and I made. Please take this as a warning. They are by far the most expensive IVF clinic in St. Louis and offer the fewest adjunctive treatment options, such as intralipids and PRP. They even send patients to other clinics for these procedures. Our experience with Kindbody was nothing short of a nightmare. We had a very dangerous and frightening near miss. My wife was suspected of having endometriosis and was told to inject herself with leuprolide. Although she asked for a pregnancy test, they never performed one. My wife felt that she was pregnant and told our nurse Andrea, but was told there was zero chance of pregnancy. Andrea told my wife to proceed with the injection that evening. Thank God my wife did not, because she took a home pregnancy test the next day, and it was positive. If my wife had injected herself with leuprolide, not only would the baby have died, but my wife would also have been in serious danger. Shortly after the pregnancy—no thanks to Kindbody—we were dismissed by Dr. Lee. This was a terrible incident that should never have occurred. If you value your own life and that of your future baby, do not go here. My wife became pregnant naturally after an HSG at another local infertility clinic. Throughout her time at Kindbody, the doctor refused to let her have one, saying it was unnecessary. This was not our only problem. There were simply too many to list. Kindbody also has highly improper business practices. Because we did not complete an embryo transfer with them, they owe us thousands of dollars but flatly refuse to issue a refund. We called countless times and never received a response. They also discard embryos that do not receive a high enough grade. If you undergo egg retrieval and your eggs do not score highly enough under their grading standards, they discard them without telling you. Be aware that other local infertility clinics keep them and still allow you to use them. Thousands of successful pregnancies have come from lower-grade embryos. Before making a final decision to come here, research the STL IVF Facebook group. You will find that our story is common. Do not make the same mistake we did. I have shared my story with everyone I meet who is undergoing IVF and have saved many people from repeating my wife's and my experience.
Feb 11, 2025
Feb 10, 2025
After coming from another clinic where I had a painful experience, I was nervous, to say the least. Every staff member assured me that I would have the opposite experience here, and they were right! They made sure I was sedated and asleep during the egg retrieval and addressed my pain quickly. No one commented that my weight would negatively affect my treatment, unlike at the previous clinic. When I asked, they found my husband immediately. The care and compassion here are truly top-tier. Thank you all so much!
Jun 28, 2025
The nurse at our Kindbody clinic in Swansea, Illinois, is one of the most compassionate, kind, and professional healthcare workers I have ever met. My husband tends to faint during blood draws. When I told her this at my appointment one week before he was due to come in, she acted almost immediately and made a plan to help him feel comfortable and at ease. Even better, when we arrived a week later, she still remembered his difficulty. She was prepared and compassionate and made us both feel that she fully supported us. I believe these qualities are seriously lacking in healthcare today. This nurse is special, and I believe her name was Lisa. If you are fortunate enough to have her handle your case, you are very lucky. ♡ - Erin Broadhurst
Jun 28, 2025
We are so grateful that we chose Kindbody to help us through our fertility journey! Dr. Anderson and all the wonderful staff gave us attentive care throughout this long process, and we sincerely appreciate every one of them. The Kindbody team is truly amazing! They made us feel incredibly welcome and cared for. 🩷
Jun 19, 2025
Jun 14, 2025
Chelsea is amazing! She is the only person who could find a vein for my procedure! Her patience and diligence before and after the procedure were incredible. Thank you to the entire team, and special thanks to Dr. Anderson! I know my case was challenging, but she took the time needed to figure everything out. Thank you for your patience and understanding throughout the process. I am deeply grateful, and words cannot express my appreciation!
Jun 7, 2025
Everyone is genuinely so kind! We had an excellent experience. They care about you and are experts in the field!
Aug 5, 2025
Strongly advise against kindbody. Difficult process regardless but only confounded by this business. I saw a different provider almost every visit, had test results mixed up and reported back to me incorrectly, including telling me that my pregnancy either wasn’t viable or that something was seriously wrong (which was wholly untrue, but the provider didn’t take the time to read/date). They were very quick to pursue most aggressive interventions and try to “sell” IVF without regard for patient concerns or wishes. Front desk was the only person you would see regularly and even they didn’t know my name. One star because they took my insurance benefit. Strongly advise to pursue other services.
Aug 1, 2025
I wish they would investigate more carefully and ensure adequate testing before recommending IVF to self-paying clients. I had two failed IUI cycles, one IVF egg retrieval that produced only one good embryo, one failed transfer, and two chemical pregnancies. I wish they had listened to earlier concerns. I later learned about the many tests available before transfer to support a more successful protocol, even with basic insurance coverage. I hope they devote more time and effort to clients in the future. This is an enormous commitment for any individual or couple.
Aug 26, 2025
Dr. Cooper and the Kindbody team not only made our family a reality, but also treated us with care and compassion. 10/10 recommend.
Aug 23, 2025
Lisa in Swansea is amazing! She made us feel very comfortable. A gold-star experience!
Aug 21, 2025
Thank you so much to Kindbody and our care team! Dr. Rhee was amazing, Emily guided us throughout, and Abby was the best nurse we met! Scheduling all our appointments was very easy, and we felt fully supported and prepared at every step of treatment.
Sep 6, 2025
We are so grateful to KB's excellent team of nurses, doctors, administrative staff, and everyone else who made this possible! The care we received was outstanding and filled with thoughtfulness, compassion, and empathy. I recommend you to everyone who asks about our treatment journey and may be facing a similar experience 💛 Infertility is exhausting, frustrating, and difficult—mentally, physically, spiritually, and financially—and without the care we received here, we would not be holding our sweet baby today. I want to address the many reviews, replies, and comments: billing has some shortcomings, but if you stay on top of things and communicate proactively, issues are handled properly or explained clearly. In my opinion, this applies to all medical billing. I will never regret choosing KB!
Sep 3, 2025
Sep 2, 2025
The Kindbody team is amazing! Compared with other fertility clinics I have visited, the difference is remarkable. They are very friendly and answered all our questions without difficulty. Dr. Anderson is excellent and very knowledgeable. She provides a great deal of information without using confusing medical jargon. Their nursing team is also wonderful and made me feel at ease. Every nurse who cared for me was excellent, but special thanks to nurse Chelsea, who is funny and wonderful! She does an outstanding job using humor to reassure patients and ease their fears. Scheduling is simple, and they respond quickly to online messages. I highly recommend Kindbody.
Sep 2, 2025
Jack Dean Evans was born on June 19, 25. He is our first child. I am 41. I always thought I could not have children because I had never succeeded. I nearly gave up. This was our second IVF attempt. My mother researched and recommended Kindbody IVF. Somehow, thank God, it worked. I had 3 very healthy embryos. Two are still in storage, one girl and one boy. Jack is a beautiful blessing I never thought would happen. The staff at Kindbody were all warm and welcoming. I went to the St. Louis infertility center in Chesterfield but was not treated well. It was my first IVF experience and was terrible. None of the embryos succeeded. The coordinator, Dusty, was awful. They told me I was old and would need 7 more attempts. I felt they treated people like livestock. One IVF cycle costs $12,000. My employer paid for one round of IVF at Kindbody. I work at Walmart. That was another blessing. This place is amazing, and I am so grateful!
Sep 13, 2025
*2nd update: We had kindbody review an unapplied payment so they paused our payment schedule. Well we just learned they sent us to collections and never once warned us despite them being the ones to pause the payment. The billing process has been a total nightmare with poor communication. We discovered our infertility in April and our OB recommended Kindbody. 4 months later we are 9 weeks pregnant with our first baby. The staff was compassionate, empathetic and very skilled. We live in central IL but it was beyond worth the drive. We're very grateful for Kindbody Update*: the clinical staff was amazing but the billing process has been horrible. We paid $1200 upfront and the billing office has not taken it off our bill. We've called them 3 times now asking them to do so and they still have not changed it. They continually say they'll process it. It's been over a month now with no changes
Sep 13, 2025
Chelsea was very compassionate, professional, and extremely kind!! I appreciated her kindness and support for my egg retrieval today!
Sep 12, 2025
Chelsea was incredibly helpful during a very private time, when I was afraid to feel optimistic. She made the entire process much easier.
Sep 11, 2025
I absolutely love KINDBODY St. Louis. From the excellent doctors and nurses to everyone working behind the scenes, they do everything they can to make patients feel more comfortable and support them throughout the process!
Sep 10, 2025
Kindbody helped my husband and me achieve our ultimate goal of having more children when other factors had prevented us from doing so. They also offer financing that, if approved, can cover appointment costs, allowing you to repay treatment expenses through the lender afterward. This made my dream possible—after all, who has thousands of dollars sitting around? I had been very worried that we could not afford the appointments and treatment needed to become pregnant, but the financial counselor explained the available options and gave me confidence that we could achieve our goal. Thank you to Dr. Purdy, Claudia, and the entire Kindbody St. Louis team for helping me reach it.
Sep 26, 2025
My overall experience was excellent. The entire team was wonderful, like a family. They were very understanding and happy to answer any questions. We had a healthy 6-pound baby boy, and I am very grateful for this wonderful experience.
Sep 23, 2025
The providers and staff were excellent! Very efficient and informative, and they answered all my questions.
Sep 22, 2025
Dr. Cooper is an excellent and knowledgeable doctor. The staff at the St. Louis clinic are very friendly and make infertility treatment a little easier.
Sep 22, 2025
Sep 20, 2025
Although we are still going through the process, our experience here has been incredibly reassuring and completely different from our previous clinic, where we felt like just a number. From Lauren at the front desk to the lab and ultrasound teams, nursing staff—special thanks to our retrieval nurse Chelsea—and Dr. Anderson, everyone my husband and I met made us feel we were not alone. It was especially encouraging that many staff members had personally undergone IVF and were always willing to share their experiences and tips, making the process more uplifting. At our previous “center of excellence,” we were lucky to speak with a doctor for more than 8 minutes. Dr. Anderson is always helpful, openly discusses successes and failures, and thoughtfully develops a personalized protocol to help us reach our goal instead of simply repeating what usually works. From weekend messages from embryology to responses by phone and text from the on-call nurse, even questions about Sunday morning or after-hours injections were answered. Wherever this journey takes us, we know the Kindbody team is our partner.
Oct 16, 2025
My wife and I transferred from another clinic to Kind Body for treatment with Dr. Amber Cooper. We give Kind Body a perfect rating! Our previous clinic was terrible. The only thing we disliked about Kind Body was having to pay anesthesia fees out of pocket because anesthesia was provided by another company. However, we submitted a claim to our insurer and were reimbursed for a substantial portion. Our experience at Kind Body was excellent! I know some people have mentioned issues they encountered, but we did not experience any problems.
Oct 16, 2025
My husband and I began our IVF journey at Kindbody in August 2024. Kindbody was wonderful and made the whole process much easier. I visited the clinics in St. Louis, Missouri, and Swansea, Illinois. Everyone I met was kind and considerate. I worked with Dr. Anderson throughout the process and could not have asked for anyone better. We welcomed our beautiful son in September 2025.
Oct 13, 2025
I had a wonderful weekend at Kindbody! Every team member I interacted with was excellent, kind, and helpful. Throughout the journey, I received attentive care and thoughtful coordination. Many thanks to everyone, and to Chelsea—you are amazing. Thank you!
Oct 7, 2025
Everyone was exceptionally kind and patient during my egg retrieval. The nursing and physician teams genuinely care about patients and do everything possible to achieve success. Their work is truly excellent.
Oct 6, 2025
The intrauterine insemination (IUI) process was painless and smooth. I appreciated their friendly manner and communication. Treatment is still ongoing.
Nov 6, 2025
I cannot express my gratitude to Dr. Cooper and the Kindbody care team. We always felt cared for and supported throughout treatment. Everyone at the front desk and in ultrasound was very kind. Karen in the lab was wonderful too. All the nurses were knowledgeable, and we are especially grateful to our first nurse, Amy, who guided us through IUI and our first IVF cycle. From the beginning, Dr. Cooper’s expertise and empathy gave us confidence and trust at every step. We sincerely appreciate their exceptional care, which helped us become parents to three daughters.
Nov 6, 2025
I transferred from another clinic to Kindbody, and the difference was remarkable. Everyone I met—from the front desk, medical assistants, registered nurses, and ultrasound technicians to the doctors—was friendly, warm, and caring. I never felt like a burden when I had follow-up questions after a visit or needed help after hours. They coordinated my treatment, including medications and lab work, very efficiently, which is rare in reproductive endocrinology. At my previous clinic, appointments were often delayed, communication errors were common, and I felt I had to fight constantly for the care or answers I needed. I cannot say enough good things about this experience. I highly recommend Dr. Anderson and Dr. Cooper.
Nov 5, 2025
Nov 3, 2025
Dec 2, 2025
I have had previous experiences at a different clinic, and I can honestly say, that Kindbody has been a wonderful change. I have left every appointment feeling optimistic and supported. I had my first egg retrieval today (for an IVF round) and was so cared for. The staff was amazing. Chelsea and Dr Anderson were so supportive. I know that infertility is hard and can feel isolating, but give them a try, because they will make you feel like you are not alone!
Nov 27, 2025
Nov 26, 2025
Every appointment felt like going home to visit family. From the front desk to the operating room, everyone was kind, courteous, welcoming, and thoughtful. Dr. Cooper was my physician, and she is the best. We developed a strong doctor-patient relationship, and I will always tell my children this story. She supported me through the highs and lows of my life, and I am deeply grateful to her.
Nov 22, 2025
Nov 13, 2025
I am now three-quarters of the way through my IVF cycle and have just completed egg retrieval. The entire process has been wonderful so far. Everyone here has been a pleasure to work with. From the moment I entered the clinic through all the laboratory tests and ultrasounds, everyone was kind and sincere. Communication has also been excellent, and I cannot imagine going to any other fertility clinic. We love everyone at Kindbody!
Dec 19, 2025
Our experience at Kindbody was incredible! We were once told by doctors that we would never be able to have children, and now we are holding our 7-week-old daughter. At Kindbody, they listened to us and gave us hope throughout the journey. We will always be grateful to the entire team.
Dec 16, 2025
Excellent experience with warm and attentive staff. The entire process was pleasant, and we were seen promptly with no wait at all.
Dec 15, 2025
I had received treatment at another fertility clinic before coming to Kindbody. They asked me to submit all my records in advance, which was understandable, but it was clear that they had not reviewed any of my test results. The only laboratory result Dr. Cooper mentioned was my thyroid-stimulating hormone (TSH) level. She also never took a detailed medical history before making recommendations. I later received messages from the clinic navigator and nurse listing a full page of recommended tests, most of which I had already completed. I am a healthcare professional myself, so it was clear to me that Kindbody did not provide personalized care. It felt like they were herding cattle rather than developing individualized treatment plans. I decided not to continue treatment here, and I would not recommend starting here if you want personalized care.
Dec 13, 2025
Everyone at this office is very kind and thoughtful!
Jan 16, 2026
I recommend Kindbody to everyone going through IVF! My husband and I initially went to another clinic but quickly transferred to Kindbody, and we are so glad we did. The doctors and nurses there were warm and compassionate and made sure we understood every step of treatment. Our fertility journey had many challenges, but with Dr. Anderson’s help, we now have a healthy, happy six-week-old daughter. We are deeply grateful to Kindbody for overcoming every obstacle and helping us welcome our precious daughter.
Jan 6, 2026
I felt very comfortable! Well informed. The staff were very nice and welcoming. My results came back fast that I could view on my kindbody portal. Overall my first experience there was great. I look forward to continuing my IVF journey with kindbody. I am very excited!!!!
Feb 3, 2026
Kindbody St. Louis is amazing! Dr. Amber Cooper and her team were always available and incredibly supportive. They are knowledgeable and patiently explain every question. At Kindbody, we never felt like just a number. Our baby boy was born in November, and we could not be more grateful for the blessing and support Kindbody gave us. We highly recommend Kindbody to anyone trying to conceive.
Jan 27, 2026
If you are considering Kindbody in the St. Louis area, I strongly recommend continuing to explore other options. Our OB-GYN referred us here four years ago, when it was still called VIOS. We did not know it was being acquired by Kindbody. Unfortunately, the acquisition appears to have shifted the clinic from patient-centered care to a more commercial and impersonal model. Communication is extremely difficult. Reaching a real person is rare, leaving patients dependent on the online portal or voicemail, often without a timely response. There is little continuity of care, and you seldom see the same provider consistently. In the emotionally and physically exhausting field of infertility treatment, this lack of personal connection makes an already stressful experience even harder. We were also given inaccurate timelines for test results, and sensitive information was sometimes delivered by laboratory staff who could not answer questions, explain next steps, or provide support. We now risk missing a treatment cycle, even though we said at the start of the year that we wanted to proceed with a transfer so they could reassess treatment effectiveness. They knew our timeline but failed us again. We previously considered changing clinics but decided to give them another chance. Unfortunately, this experience was disappointing again.
Jan 24, 2026
Feb 22, 2026
Everyone I have met so far has been very kind and helpful. I just had my first intrauterine insemination (IUI) at Kindbody. I felt relaxed and unhurried, and all my questions were answered patiently. This company treats each person as a patient, not as a source of payment.
Feb 16, 2026
This place is wonderful. From the moment you schedule a consultation, you feel heard, valued, understood, and cared for. I only wish I had contacted them sooner!
Mar 28, 2026
From diagnosis through 10 weeks of pregnancy, Kindbody took exceptional care of our entire family. We felt fully informed and involved at every step, and the staff's compassionate, personalized care reassured us during a chaotic time. We learned so much from the excellent doctors and nurses and will recommend Kindbody to anyone looking for a clinic to help build their family. We are very pleased with our experience!
Mar 12, 2026
Our fertility journey at Kindbody St. Louis was wonderful, and the medical care itself was excellent. Dr. Rhee, nurse Emily, the other doctors involved, and my nurses were outstanding. They made us feel valued and heard and ensured we received the best care. At every in-person visit, I felt their concern and full attention. I had ample time to ask questions and received prompt responses through the online platform or by phone. When emergencies or complications arose, staff did everything possible to care for me. Insurance restrictions required me to drive over two hours, but the staff did their best to accommodate my scheduling needs. We are deeply grateful that they helped us welcome our beautiful daughter, born in January 2026. Most billing communications went smoothly. We paid before every treatment and received no bills afterward. About six months later, insurance and Kindbody billing problems arose, which was very frustrating because they now claim we owe a substantial amount. However, everyone has been patient while we seek a resolution.
Feb 19, 2026
Everyone was kind, understanding, and eager to provide helpful information and guide you through the process.
Apr 9, 2026
The entire experience was wonderful!
Apr 9, 2026
No one wants to undergo infertility treatment, but Kindbody made the entire process as easy as possible. Everyone I met—from the doctors, nurses, ultrasound technicians, and receptionists to the laboratory staff—treated me with respect and empathy. They did everything possible to ensure that you had everything you needed, fully understood every process, and received the best care experience. I want to thank Dr. Rhee and my nurse Mandy. They were outstanding and helped me build the happy family I have today. IVF is never easy, but it brought me the greatest joy of my life.
Apr 2, 2026
I honestly had a wonderful experience with Dr. Cooper but started our care here during the acquisition by Kindbody. After our initial consultation where I was told my treatments would be covered 100% by my insurance I was then told at my second visit that was false and I would have to pay OOP for everything after my initial work up. My husband and I or then put in a position to decide if we wanted to wait a few more cycles to get in with a different doctor or proceed with care out-of-pocket. We were offered a slight discount for cash pay so elected to proceed. When we got our bill our discount was not included and our initial work up was also not covered by insurance. It’s nearly impossible to talk to a human on the phone to discuss the matter and when messaging online we are basically told tough luck or we will escalate this and then never hear back. We ended up paying the large bill after being sent to collections and now are getting additional bills sent to us almost two years later.
Apr 1, 2026
Going to a fertility clinic is something I never thought I’d have to experience but I’m so glad my insurance partnered with kindbody. The front desk ladies knew me by name and all of the ultrasound techs and nurses were great. Dr Kelsey Anderson was my doctor and so so empathetic and listened to what I wanted in my protocols and made adjustments to make it happen. Transitioning to my regular OB after having a successful transfer was so bittersweet because of how caring everyone at kindbody is. Already miss the team I had!
Mar 30, 2026
I have nothing but positive things to say about the doctors, nurses and office staff at Kindbody. I started with VIOS back in 2022 and Dr. Mackenzie Purdy was just amazing. In 2023 I had my daughter. Had some major challenges with baby #2 and Dr. Purdy and her nurses, especially Caitlyn and Lexie helped me through each and every one of them. Because of them, I had my son in 2025. My family will forever be grateful for the amazing doctors, nurses and office team who helped make our dreams of becoming parents a reality! Thank you again ladies!
Apr 28, 2026
May 27, 2026
My clinical experience at Kindbody was generally positive; however, our first IVF cycle was unsuccessful. Unfortunately, the billing process was extremely frustrating and confusing, adding an unnecessary burden to an already stressful treatment process. Before treatment, I was required to prepay the full estimated patient responsibility, amounting to several thousand dollars, which I paid according to the itemized estimate they provided. I also received written confirmation that my account balance was zero. Several months later, despite having paid in full, I began receiving new bills with inconsistent explanations. I have spoken with several customer service representatives, and even their benefits team stated that my balance should be zero, yet the account still shows outstanding charges. The lack of clarity and the inconsistent information among billing, benefits, and patient communications have created significant challenges for me.
May 20, 2026
Everyone is very friendly, and the medical staff are knowledgeable and easy to communicate with. They are excellent at ensuring you have the best possible chance of conception. The only drawback is that self-pay treatment is very expensive. If you need to pay out of pocket, save as much as possible, ideally at least $10,000 to $15,000 as of 2026.
Jun 25, 2026
I called to ask about their services. The woman who answered refused to provide any information unless I gave her my name and date of birth, which I did not. This is a terrible way to treat a prospective patient. Target does not ask for your name and date of birth before telling you whether they carry lotion. That employee should be fired. After reading some of their previous reviews, perhaps it was a good thing that I did not get through, so I did not even need to ask my question!
Feb 15, 2025
This location did not tell me they were out of network with my insurance until after charging me $200 for an appointment. Absolute scum who prey on people trying to build families.
Feb 14, 2025
Feb 8, 2025
The team at the Swansea office and Dr. Kelsey Anderson are truly first-rate! My entire experience was educational and supportive. My provider used visual aids and open communication to explain every step of my journey, and every question we asked was welcomed and answered by Dr. Anderson, through the portal, or in one-on-one meetings with nurses. Whether the outcome is good or bad, I would choose Kindbody again and again. They make a mentally and physically difficult situation less challenging. Their staff in Swansea, including reception, laboratory, and ultrasound, are all very kind and uplifting!
Dec 10, 2024
Nov 19, 2024
Feb 25, 2025
Dr. Cooper and all the staff in Swansea are wonderful. They know what they are doing and never gave up on us!
Jul 10, 2025
Lisa in Swansea is wonderful! I told her I become lightheaded during blood draws, and she found me a recliner and quickly drew 4 tubes of blood. It was over in 10 minutes. This clinic is welcoming and conveniently located!
Jun 4, 2025
The staff here are outstanding. You feel warmly welcomed as soon as you enter. For someone who comes almost every week, that sense of comfort is wonderful. From the check-in staff and medical assistants to the ultrasound technicians—special thanks to Kelly, who is the sweetest—everyone is kind and helpful.
May 13, 2025
Everyone was pleasant and friendly. Service was prompt, and they got me in and out quickly.
May 3, 2025
When we began IVF, the Kindbody team was very kind to my wife and me. They answered all our questions and worked around existing travel plans to find a schedule that suited us. Highly recommended!
Apr 3, 2025
Wonderful staff who truly care about their patients. I always look forward to my check-ins here!
Aug 15, 2025
I cannot praise the entire team enough. From arrival, I felt their care. They genuinely care about your well-being and share our excitement over good news. I could not find a better team!
Sep 6, 2025
We are very grateful to KB's outstanding team of nurses, doctors, administrative staff, and everyone else who made our visit possible! We received excellent care there, and we recommend you to everyone who asks about our treatment journey or may be facing a similar experience 💛 This is a smaller clinic, and you truly feel like more than just a number. Every visit made me feel welcome and cared for :)
Sep 20, 2025
The lovely ladies that work at this location are nothing short of outstanding! They are so kind and understanding, I am so glad we chose Kindbody to help us with our fertility needs. I honestly can’t thank them enough!
Sep 19, 2025
This office is my absolute favorite office to visit. The staff is amazing and I never have to worry about my care when in their hands.
Sep 19, 2025
KindBody is the best, but the gals at Swansea are extra special to me! They feel like my besties after having gone there for so long lol! On top of the genuine care (medically and emotionally) they provide, it is great to have a KindBody clinic that is accessible to those living in Central/Southern IL without having to venture into a city. Love this clinic!
Sep 19, 2025
Always greeted with a smile. The atmosphere is always energetic and welcoming. They are very personable and make you feel comfortable and not like just another patient. Front desk, lab tech, and ultrasound techs are AMAZING. Love the Swansea crew! Dr. Amber Cooper is incredible at what she can do.
Sep 18, 2025
Having children is always a sensitive topic, especially those who can not conceive on their own or people who are in certain situations where they might need help. This journey my wife and I have gone through, hasn't been the easiest. But, knowing how much time and dedication team Swansea has put in for us, is outstanding. They are the sweetest and funniest group you'll ever meet. I can not tell you how hard this team will go for you, and to make sure all your questions are concerns are dealt with. I couldn't ask for a better team for my wife and me.
Oct 2, 2025
Kindbody was wonderful to us! I cannot praise the Swansea office enough. They supported us through every high and low. The journey was incredibly difficult, but the clinic's support and encouragement were outstanding. We would definitely recommend them!
Sep 30, 2025
Excellent location! The staff are friendly and welcoming. They remember names and faces and always make you feel like family. Appointments consistently go smoothly, and blood draws are always quick and painless. Thank you very much for your help!
Sep 30, 2025
My husband and I love Swansea! When we began IVF in 2023, I was very afraid. However, all the women at Swansea eased my fears and made the entire process enjoyable. They were friendly, kind, and went above and beyond to help, making them feel like family.
Sep 29, 2025
My husband and I began building our family at Kindbody in Swansea, Illinois, in 2024. We started with IUI and then moved to IVF. Dr. Cooper is an exceptional physician, and we felt certain we were in reliable hands. All the Kindbody nurses were kind and helpful. The online portal was responsive and comprehensive. They made everything smooth and calm. We look forward to working with Kindbody again when we want to expand our family. With their help, our daughter Darcy made our dream come true, and we are deeply grateful.
Sep 27, 2025
We love Kindbody! The women at the Swansea location are always kind and caring.
Nov 27, 2025
Whether in person or through the online platform, the team was professional, warm, communicative, and understanding. Although this was my second procedure, they answered all my questions and kept me updated on when I could go home. When I needed to bring my toddler to an appointment, they welcomed the child and did not treat it as a problem. My only suggestion is to upgrade the Swansea office, which I visit most often. It is clearly cramped and poorly laid out for both patients and staff. Although the staff is wonderful, the space makes the office feel uncomfortable.
Mar 2, 2026
From start to finish, this was an incredible experience. It was exhausting but truly wonderful. Everyone was kind and supportive and gave us tremendous hope. The process was long but absolutely worthwhile. Our first transfer was successful, and we now have a beautiful baby boy. Our family is finally complete, all thanks to Kindbody!
Feb 22, 2026
Everyone I have met so far has been kind and helpful. I just had my first intrauterine insemination (IUI) at Kindbody. I felt relaxed and never rushed, and all my questions were answered patiently. This company treats each person as a patient, not a source of revenue.
Apr 22, 2026
The clinic and staff are wonderful. They guided us through three intrauterine insemination (IUI) cycles with tremendous compassion and professionalism. We could not have asked for a better team on this journey!

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