After we shared our feedback, the team contacted us and took our case very seriously. Their response was remarkable—they sincerely listened, sought to understand our entire experience, and showed a genuine commitment to improvement. They are actively working to gather more direct feedback from patients undergoing fertility treatment. This response gave us confidence that they are committed to improving the patient experience. ------------------------------------------------------------------------------------------------ I deeply regret choosing Spring Fertility for our fertility journey. The frustrating part is that the doctors and staff are wonderful when you are physically in the clinic—they genuinely care, provide support, explain everything, and make sure you are comfortable. But once you leave, it feels like dealing with a completely different organization, and the experience becomes a nightmare. **Communication is extremely poor.** Urgent questions take days to receive a response, and even then the answer rarely addresses what I actually asked. Trying to reach them by phone? Good luck. They do everything possible to avoid real-time communication and force everything through a messaging system. **There is no guidance during this emotionally difficult treatment.** When we scheduled treatment, no one called to explain what to expect. They simply sent forms for different protocols to sign without explaining why one might be chosen or how the medications work. When my wife developed severe side effects, they left her without guidance for days until she had to stop the medication herself. **The disorganization is shocking.** After our cycle failed, we needed follow-up tests that should have been prioritized so we could decide on the next treatment. Despite messaging every week for a month, we discovered they had not even started because the financial department never contacted us about payment. When we first asked about cost, they quoted one price, but the actual amount was four times higher. Such a large difference could completely change a treatment decision. **You truly feel like a walking wallet.** You pay astronomical fees for treatment with no personal care or support. They show no understanding of how sensitive and time-critical this journey is. Their delays and poor communication do more than waste time; they harm relationships and mental health during an already difficult process. Save yourself the heartbreak and choose a clinic that truly values patients rather than profit. During one of life's most challenging periods, you deserve compassionate and organized care.

Our infertility journey over the past five years has been long and challenging, but Spring's support made it easier. The nurses and doctors communicated promptly, everyone treated us warmly, and they even provided heated blankets that made difficult in-office procedures a little easier. We enjoyed working with Dr. Chervenak, who patiently answered our questions and proactively called to discuss treatment insights. Our concerns and ideas were heard, and we felt they had our best interests at heart.

An absolute nightmare. They provided no treatment plan or timeline and there was no communication. Month after month passed, and we still did not know what to do. The app is a joke, and you cannot contact the doctor directly. They sent treatment consent forms two months ago; we told them certain fields needed correction before we could sign, but they still have not responded. If you want IVF, go elsewhere.

First, I am very grateful to have met Dr. Murugappan and gone through this journey with her. I believe she set appropriate expectations while remaining very kind. Her team took excellent care during the egg retrieval. Special recognition goes to Nurse May, who explained the process carefully and slowly and guided me through injections and supplements. Communication through the Salve app was an added benefit because even if they missed a call, they responded later in Salve. After the retrieval, they continued checking on my health, listened to all my questions and concerns, and helped with postoperative care. I would recommend Dr. Murugappan without hesitation.

I knew very little about IVF, egg freezing, or embryo freezing. I met with Dr. Murugappan, who was knowledgeable and thoughtful and gave me enough information during the consultation. Special thanks to her. Throughout the process, she was supportive and kind and made me feel at ease. The nursing team and doctors I saw this week were also friendly and welcoming. I like the app they use for communication. It was confusing at first, but became easy after exploring it. I am not a phone person because I spend all day on calls, so I liked being able to reach nurses and administrators easily through the app. They responded promptly within 24 hours, even on weekends when I contacted them with concerns. The process was smooth, and the staff followed up attentively. I know the reviews are mixed, but ask questions, be patient, and speak up if you are unhappy. The process is physically and mentally stressful; the last thing you need is more stress.

Everything and the overall experience were excellent. The process was smooth and pleasant.

The clinic has modern facilities and professional physicians, but the overall process felt highly standardized and lacked individualized care. After my embryo transfer, I received no progesterone or other medical support, and they did not subsequently check my progesterone level, even though current research considers progesterone monitoring an important part of IVF management. Communication was also difficult. My messages through the patient portal often went unanswered, and I received only a brief notice that my result was negative, with no explanation or follow-up. On the same day I received the negative result, a nurse immediately asked whether I wanted to begin another cycle, without suggesting a break or evaluation, and the doctor was completely unavailable. When I asked about individualized treatment, the nurse gave a very standardized response and told me that they generally do not provide personalized care. Reaching the doctor was also extremely difficult. I lost confidence in the physician because my treatment felt poorly managed and lacked appropriate medical oversight. IVF is an emotional and expensive journey, and patients deserve empathy, communication, and treatment plans tailored to their specific needs. I sincerely hope the clinic improves its quality of care, follow-up, and ability to provide more individualized and compassionate treatment.

I had an excellent experience at Spring Fertility Sunnyvale with Dr. Murugappan! I completed four egg-freezing cycles at Spring, all with good results. From the beginning, Dr. Murugappan carefully tailored my treatment plan to my age and fertility markers. Throughout the process, she was honest, positive, and reassuring. I also found the nurses very friendly, and communication was excellent, with consistently quick replies through the app. The clinic facilities are new and modern. By the end, after four egg-freezing cycles, I even began to enjoy the process =) Overall, I highly recommend Spring and Dr. Murugappan!

I am deeply grateful to Spring for helping me become a mother. Before coming here, I completed three IVF cycles at two other very well-known clinics. Those experiences were terrible; treatment failed and made my health worse. Honestly, I hated those clinics. More than two years ago, I came to Spring and met Dr. Tran. He was very confident and genuinely willing to listen to patients. His protocol worked extremely well for me. The entire IVF process went smoothly, and Dr. Tran and Dr. Debra carefully monitored every step. Dr. Debra performed the egg retrieval with great care and success. Before the embryo transfer, nurse Ursula completed a thorough assessment, and Dr. Tran personally performed the FET. My medication nurse was Julie, who was also outstanding. The entire process was smooth and efficient, and I am very pleased with the outcome. My baby is now over a year old. Thank you again, Spring, for making my dream come true.

I had an excellent experience working with Dr. Gayu Murugappan and her team. I completed a procedure several years ago, but later developed a medical condition that delayed our family plans and created a great deal of uncertainty. I met with Dr. Murugappan to discuss the situation. She was very understanding and helped me make an informed decision focused on supporting my recovery while preparing alternative options until my procedure could be completed. This led to another round of treatment earlier this year. I encountered an insurance issue that left me overwhelmed. The office helped me resolve the complex situation efficiently through the app, allowing me to begin and successfully complete the procedure. The office may not always be reachable by phone, but they consistently responded through the app or platform the same day. Sometimes several messages were needed, but I found them professional and thoughtful. Throughout the procedure, everyone I met showed care and attention despite managing many patients each day. They made me feel heard, seen, and understood. The doctor was willing to review medications prescribed by my functional medicine physician and confirm which were safe to use. She did not criticize or comment on my plan to use alternative medications, which made me feel exceptionally supported during an at times overwhelming and emotional treatment process.

We loved working with Dr. Murugappan and her Spring team. She set clear expectations and made sure all our questions were answered. I cannot wait to work with her again!

I am very pleased with the care and outcome of my egg freezing. Appointments were scheduled promptly, and the nurses’ follow-up was extremely helpful in keeping me on schedule. Every staff member, nurse, and doctor was helpful, thoughtful, and patient. Highly recommended; the entire process went very smoothly. One minor issue was that I independently read supplemental AI materials and adjusted my diet and fluid/electrolyte intake. The clinic did not provide this kind of comprehensive information, although they did an excellent job with medications, medication information, recovery checks, and related matters.

The staff at this clinic are extremely disorganized and unprofessional. Minor paperwork errors delayed my procedure for several weeks, then on the day of my final appointment they suddenly required me to pay $349 out of pocket. They had my insurance information well in advance, and this lack of transparency is inexcusable. Their behavior was rude and felt like a tactic to pressure me into paying. I would not recommend this clinic.

Dr. Gaya Murugappan and the entire Spring team are excellent. Dr. Murugappan took time for an in-depth conversation with me, and every staff member I encountered was patient, friendly, and knowledgeable. Spring truly guides patients through a complex and deeply personal treatment process with compassion and clear explanations. I am very pleased with my experience and plan to return for care.

An excellent medical experience. The doctor and staff were caring, professional, and attentive. I was very pleased with how smoothly the entire visit went.

I had a good experience at Spring Fertility. The staff were friendly and professional and explained everything clearly.

I had an excellent experience at Spring Fertility. The team was friendly and efficient and made me feel comfortable throughout. Definitely recommended!

I had a wonderful experience at Spring Fertility. The staff were friendly and professional and made the entire process comfortable and clear. Everything was well organized, and I felt supported throughout my visit.

我在Spring Fertility的就诊体验非常棒。团队友善、专业，在整个过程中都让我感到被支持和充分告知。强烈推荐！

整个治疗过程中，团队都非常关心我、知识渊博且给予了我很多支持。我非常感谢他们提供的优质医疗服务。

大约一个月前，我在Spring完成了卵子冷冻保存，我对这次经历赞不绝口。 我最初选择Spring是因为斯坦福的同事们强烈推荐Murugappan医生，而她也确实超出了我的预期。从第一次咨询开始，我就感受到被倾听、被支持和被关怀。Murugappan医生就像一股清新的空气——她会花时间了解你的目标，认真倾听，详细解释每一个步骤，并且总是确保你在做决定之前感到安心和了解所有信息。 Spring的整个团队让原本可能充满压力和情绪波动的过程变得轻松可控，令人安心。从超声波检查到抽血化验，每一次就诊都高效、舒适且专业。随着治疗后期监测预约的增加，我始终感受到他们的热情欢迎和真诚关怀。实验室技术人员友善亲切，诊所和术前/术后恢复室的护理人员也都非常细心、体贴，而且技术精湛。 特别感谢我的协调员萨法，她把一切都安排得井井有条。日程安排、财务跟进、注意事项和预期目标都沟通得非常清晰。患者应用程序使用起来也很方便，而且我每次提问都能得到快速解答，这让我印象深刻。知道还有紧急联系电话，也让我在整个过程中更加安心。 我还要特别感谢我的护士梅。用药计划和剂量说明总是清晰明了。她不仅会发送详细的信息，还会打电话来确认我是否理解所有内容，并解答我的任何疑问。这种细致周到的照顾让我倍感温暖。 最后，感谢我的手术团队，包括我的麻醉师，他们让取卵过程顺利舒适。最重要的是，感谢穆鲁加潘医生，在我人生如此脆弱而重要的时刻，您让我感到安心。您对患者的关怀、专业和真诚的照顾令人钦佩，我由衷地感谢您。 生育力保存可能会让人感到不知所措，但Spring诊所让我每一步都感到备受支持。我由衷地向所有考虑生育治疗或生育力保存的人推荐这家诊所。我非常感谢团队中的每一位成员，感谢他们给予我的卓越护理。 ——切尔西

我在Spring Fertility的代孕经历极其令人失望和痛苦。不幸的是，整个过程中，沟通、响应和协调都远低于我的预期。 最大的问题之一是患者门户网站的沟通不畅。我发送的信息经常无人回复，即使回复，也常常延迟。作为一名严格遵循用药方案的代孕妈妈，及时准确的信息至关重要。然而，我常常感觉自己只能独自摸索寻找答案。 用药流程也没有得到充分的解释。我多次对药物、用药时间安排和后续步骤有疑问，但诊所团队并没有给予足够的帮助。代孕妈妈需要投入大量的时间、精力和体力，清晰的沟通应该是重中之重。 我经历中最痛苦的部分发生在胚胎移植周期。在预定移植的前一天，我亲自与诊所确认了预约，包括到达时间、所需文件以及需要继续服用的药物。基于这份确认，我飞往加州，安排了托儿服务，请了假，并继续遵循诊所的医嘱。 尽管如此，在我抵达加州并做好移植准备后，却在预定移植时间前大约一小时被告知胚胎移植周期被取消了。经过数周的服药、注射、监测预约、行程安排和个人牺牲，在最后一刻被取消移植周期让我感到无比沮丧。 移植周期的取消造成了不必要的精神压力、经济损失、差旅费、托儿费和误工费。更令人沮丧的是，诊所前一天才确认了预约，让我没有任何理由怀疑移植会取消。 在整个过程中，我还发现诊所的很多沟通都显得冷漠无情，而非给予支持。代孕妈妈在整个过程中理应得到尊重、关怀和专业的对待。遗憾的是，我在Spring Fertility并没有感受到这种程度的支持。 根据我的亲身经历，我无法向其他代孕妈妈推荐Spring Fertility。沟通不畅、反应迟钝、药物方面的支持不足，以及在我已经前往医院准备移植手术后取消了手术，都给我带来了巨大的压力和失望。

团队充满爱心且知识渊博，全程提供支持。我非常感谢他们提供的个性化护理。