Cleveland Clinic - Akron, United States

The staff are always warm and attentive.

Today I encountered shockingly rude behavior!!! Wow!! The front desk receptionist was an older woman named Bonnie in Suite 215 of the family practice building. She needs customer service training. She was extremely rude, impolite, and impatient. People working in a hospital should show compassion and empathy—I did not ask to be sick!!!! I will contact hospital headquarters. Bonnie, improve your service or find another job!!

The imaging department is terrible. I will never return to this hospital in Bath. I wanted a scan copied to a disc, and they told me I had to go downtown. Other hospitals can do this on-site. And it is now day 7, but the CT scan results are still pending? Are all your radiologists on vacation?

This is the reality of Obamacare. The reviews say it all. I would not even bring my rabbit here.

I like the E.R. it's fast, clean, and efficient

First, I want to say that Cleveland Clinic has completely fallen apart. It is unfortunate because it was once an outstanding institution that provided first-rate care. Things are very different now. It is no better than other healthcare organizations and barely functions properly. Scheduling is terrible, and reaching a doctor is extremely difficult. If you need to contact a doctor, it is nearly impossible—but I do want to leave a positive review for the Bath location. I have had several MRIs, blood tests, and other scans. Everyone in radiology has been excellent. I have no complaints. The laboratory's blood draw department is also first-rate. I have had terrible experiences at Quest and elsewhere, but this clinic's blood draw department does an excellent job. Overall, Cleveland Clinic has declined. The state of healthcare in the United States is disheartening. Cleveland Clinic has been so disappointing that I do not even have time to review it fully. However, I want to recognize everyone in radiology and phlebotomy at the Bath location. You are amazing, and you know who you are. Thank you for all you do.

Retired physician Jenny Bodner treated only symptoms and attempted to harm me medically. I began care there in 2021 and discovered in 2025 that she had not treated my infection while they sought additional insurance-funded appointments.

There may be a wait here, but compared with larger hospitals, it is faster, cleaner, and more personal. I have visited twice. On my most recent visit, I arrived at 4:30 p.m. and left by 7:30 p.m. after blood tests and receiving a prescription. The staff were friendly and professional, and I felt cared for during both visits. I would like to give five stars, but I rarely do. If a third visit goes well, perhaps I will give them five stars.

I went to the emergency room with severe lower-back pain and radiating pain down my right leg from sciatica. I could barely walk or sit. My boyfriend and I waited four hours before seeing a nurse, who only took my blood pressure and sent me back to the waiting room. We told the receptionist and nurse that I urgently needed to lie down because I was in so much pain. They were severely understaffed, and apparently all beds were full. Yet a woman who arrived with her child was taken directly to a room. Did my pain not count as serious? I have a history of blood clots and did not know whether this could be another one. I finally left because standing in pain had exhausted me. I will never seek care here again.

I am writing this from a bed in the emergency room. I did not wait even one minute to be taken back after finishing at the front desk. All the staff were wonderful, and I am glad I came here instead of the main Akron General, where I might have waited hours to be seen. It sounds as though Friday and Saturday nights and Sunday mornings are usually not very busy.

Three women in the reception area were supposed to be working. They were all on their phones looking at hairstyles.

So dirty. Could cleaning be improved for the benefit of staff and patients?

Wonderful people.

Easy in and out. Plenty of parking. Subway on site if you're hongry

Akron General Health and Wellness Center, Bath, Ohio. 4125 Medina Road This location is extremely disappointing for Cleveland Clinic. The overall tone of the employees is unhappy, regardless of whom you speak with. I would not want to be on the second floor in the middle of the building if there were a fire. I am not even claustrophobic, yet that building made me feel that way. Room 201. The orthopedic reception area truly needs help. Why am I giving you my money in such a rushed atmosphere at 1:30 on a Thursday afternoon? I completed everything required online, yet was still asked to pay again and write all my information by hand on three pages. I told her I had already completed all of it online. She said, “You look like the type who could not do that”⁉️ What the F does that mean? Cleveland Clinic, stop profiling people in the orthopedic reception area. My folder was right there. Learn about patients before they arrive. Read! While you are sitting there doing nothing. I will never return. You could not pay me to enter this building! Work there? Never! The entire place smells. Like a subway...get rid of it. It is ridiculous. When you finally enter the driveway from the west side of Medina Rd, there is no “address” anywhere on the back of the building‼️ The back is where it is needed, not on the front facing Medina Road. You cannot see it from the driveway where the Shaw building is on your left. This location desperately needs the address on the back of the building to make sure you are going to the correct building... and do not pass it for the newer Cleveland Clinic Shaw building next door. When you enter the parking area from the side street, you can easily pass the entire building with no address, and before you know it, you are at the newer Cleveland Clinic Shaw building. You know...not everyone is from this area. There is only a small sign. I will post a photo, and it does not even have the “street number” on it⁉️ What the heck, CC... I did not find the address until the final moment as “I was leaving.” It was on the building, facing Medina Road. Seen after the appointment⁉️ The letters may be 5” x 5” times four, on a huge brick wall. ...There is a small sign at the back, and it also has no address #. 👉🏽 See photo. The entire experience was “no, thank you,” and I will not return. There are many doctors and locations/better buildings, people, and buildings with street numbers. The atmosphere inside this building is extremely strange and uncomfortable‼️ Look at the reviews for Cleveland Clinic Edwin Shaw. That is the new building next to this one. The difference in reviews is enormous‼️

I will say it again: Do not come here for any blood work. I try about once a year, thinking they must have improved since my last visit, right? No, it is always the same. The check-in process is complicated and the wait is close to an hour, even with a scheduled appointment. Never again.

I come here for laboratory work, and it is always a great experience. At my most recent visit, Kingsley checked me in. He was very kind and professional!

My dentist sent me to the emergency room because my blood pressure was extremely high. They measured it there, and it was even higher than it had been at the dentist. So what was the treatment? They made me wait in the lobby for 4 hours. I asked the woman at the front desk to check it again to see whether it had decreased. They did not seem very interested, but they did check it. It was even higher, so surely they would take me back? Wrong. They sent me back to wait in the lobby. I asked around, and one person had already been waiting more than 6 hours. They kept acting as though such high blood pressure was serious, but did nothing. So after 4 hours, we left. Clearly, they were not concerned. I will never return and would not recommend this place to anyone.

I waited 4 hours, while people who arrived an hour and a half after me were seen before me. When I was giving the nurse my information and explaining the personal reason I was there, she left the door open, showing absolutely no consideration. I was already nervous to begin with, but I am glad everyone now knows my business!