RMA of New York - Long Island: Garden City, United States

RMA truly works miracles! Dr. McAvey and her team are exceptional. After years of struggling with infertility and endometriosis, they helped me achieve my dream of becoming pregnant on my first embryo transfer. The process is long and physically and emotionally demanding, but the team guides you every step of the way. They are very professional. They handle all the testing, medications, and laboratory work, making the process as convenient as possible. Highly recommended!!

My experience at RMA was excellent from start to finish. Dr. McAvey is the best! She is compassionate and knowledgeable. She always explained everything clearly, told me what to expect, and never gave me unrealistic hope, which I appreciated throughout the process. The nurses were also wonderful. They were kind, supportive, and passionate about their work, and they always made me feel safe and cared for throughout IVF. I am now 21 weeks pregnant and incredibly grateful to RMA for giving my husband and me this opportunity. I will always appreciate the care and support we received here. Thank you ❤️

The staff are always quick, friendly, and highly efficient! I have had many blood draws recently, but no one does them better than Bintu! She and this clinic are amazing!

The front desk and nurses were extremely rude, especially nurse Olga. My doctor, Dr. McKeeby, is kind, and coordinator Angie is helpful. But the nurses, particularly Olga, were extremely rude. She showed no empathy and does not know how to communicate with patients. I hope they replace her with a much better nurse. My poor rating is entirely because of her.

I have to agree with many of the reviews for RMA Long Island located in Garden City. You would think an office where most of the staff are women, there would be more compassion and empathy, especially surrounding infertility. But nope! This place is not cheap either. I have been going here for almost a year and saw Dr. MacAvey once. After that I have only seen the nurses. They are all robots. Drawing blood, doing sonos, and getting you out of that chair. This is my first time doing treatments and no one explained the side effects of the medications. I had to pay ER a visit and do my own research. The front desk staff like Nancy and the other woman always look like they had a fight before coming to work. The nurses are rude like Olga and don't give you any information other than what I can read myself on paper. I have had multiple IUIs and I am largely considering another clinic since no one really cares to provide me with more support or guidance. Also, you have to call yourself for reminders for appointments and times, since no one will do that for you.

I wasted my insurance benefits on this clinic. They only care about money. Different staff members called with conflicting information, and I had to email multiple people to get a response. My insurance did not approve pregnancy testing. As soon as the egg retrieval was over, they invented a reason that there was a semen problem and made me pay $2500 in cash out of pocket. Otherwise, they could not proceed. So of course I had to pay! My insurance company required a sample to approve pregnancy testing, and the clinic provided nothing. They told me they would submit it to insurance and I would be reimbursed. I followed up repeatedly, but the financial director never answered my emails. Months later, when I emailed again, she said she was paid per diem...so she had no time to respond since July? Now it is too late! Do not let them manipulate you and take your money. Switch clinics! You will thank me!

I went to another clinic and completed two IVF cycles, but my previous doctor gave up on me. I did some research and found Dr. McCarvey. As soon as I met her, she recognized that my protocol needed to change and was very confident. I completed one IVF cycle with her, and she helped me become pregnant. The staff there were wonderful. Dr. McCarvey listened to me, believed in me, and did everything she could to help me conceive. I will always be grateful to her for my beautiful angel baby.

Clean, quick, and friendly. Shout-out to Chris! She was very kind and patiently drew my blood.

I love Chris. She is the best. She drew my blood and assisted with the saline ultrasound. She was wonderful. I also want to praise Nancy at the front desk. This is my second round, and they are the best!

I would not recommend RMA to anyone. If you are 40 or older, do not go here. I spent a great deal of money there. I had a fibroid that the doctors and nurses failed to detect. On transfer day, the doctor could not place the embryo. I was in pain and shaking and asked him to stop, but he said he could not and they continued the procedure. Two weeks after the transfer, another doctor found my fibroid. I wrote to request my money back. The woman in billing, Vitalia, told me she could not refund me. Do not go here.

My initial experience here was wonderful. I met Dr. McAvey and felt a connection. She listened to my husband and me and explained our options. Things moved fairly quickly, and we were excited to begin our RMA journey. I must say that communication about medication and treatment was poor. Because they do this routinely, I think they assume everyone should know what to do, but that is not the case. Fortunately, I work in healthcare, so I understood what I needed to do and had a director and clinical team who could help when needed. They perform an ultrasound before you begin, and I do not think mine was accurate at all. I was told everything was clear and perfect, which was not true. During treatment, a nurse saw a cyst on two ultrasounds. When I asked once or twice, the doctor said it was nothing to worry about, which was also untrue. During my retrieval, the doctor thought she saw a blocked fallopian tube or "something else." Instead of discussing it with me, they decided on their own to proceed with transfer. We know how that ended: the transfer failed, and I did not become pregnant. Only then did the doctor say I should have an HSG and evaluation. Had I known earlier, I would not have wasted 2 embryos or had false hope, and I could have had surgery to correct the issue before the transfer cycle. This place is all about money, and no one truly cares about your well-being. I am now receiving emails about embryo storage fees even though I am waiting for surgery to remove the blocked fallopian tube, which will hopefully improve my chance of pregnancy through IVF. I am also still waiting for a return call about my concerns.

I just had an HSG at the Melville office. I was afraid to go, but the staff and Dr. Goldsammler were wonderful! They calmed me, guided me through the entire process, and completed it quickly.

I cannot believe how this place operates. The experience was terrible. They treat you like a number, not an individual. They are quick to label cases as "unexplained infertility" or age-related infertility because that is easier for them. It was such a waste of time that I could not go back. Even getting test results took a month. I had an MRI, and no one would return my call about the results or let me schedule an office visit unless I waited a month for an opening to discuss them. What a joke. There is absolutely no urgency at this office. My husband and I were waiting for a procedure, and I was supposed to receive a call the day before with instructions. I called the office 3 times and did not hear back until 6:00 the night before. We did not even know whether it was still happening, which is disgraceful for a medical office. My husband was unsure whether he could take the day off because it was so last-minute. I could go on about their other problems. Since switching to a new clinic, however, the experience has been like night and day.